B18-023
Service Bulletin/Repair Instructions
Service Bulletin - Warranty Extension: Customer Support Program For Front Passenger's Airbag Inflator.
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
B18-023
Service Bulletin - Warranty Extension: Customer Support Program For Front Passenger's Airbag Inflator.
B18-020
Service Bulletin - Warranty Extension: Customer Support Program For Driver's Airbag Inflator for 2013-14 ILX Hybrid and Other Listed Years and Models.
B23040A
Service News - The navigation clock and date are incorrect. This is due to a limited GPS receiver capacity resulting in rollover of internal chip memory. The rollover occurred on January 1, 2022 at 12:00AM local time
B21120A
ServiceNews Article - The clock shows the incorrect time. This issue is due to a limited GPS receiver capacity resulting in "rollover" of the internal chip memory; the "rollover" will occur on January 1, 2022, at 12:00AM local time. As a result, the navigation date and time will be incorrect.
B20-010
Service Bulletin - This bulletin is a notification of a class action settlement relating to airbag inflators. American Honda is offering a Customer Support Program (Warranty Extension) to cover any manufacturing defects in the replacement front passenger's airbag inflator only.
B19-052
Service Bulletin - Due to high demand for repairs under this warranty extension, pistons and rings required to complete this repair are currently backordered. Acura has provided this service bulletin (19-052) as a mechanism to cover clients that were not able to have repairs completed during the initial 6-month eligibility period on service bulletin (19-006).
BBOM08312019
Dealer Message - On January 16, 2019, Acura announced a warranty extension for certain 2009-14 Acura vehicles equipped with a 3.7L V6 engine to address client concerns related to excessive oil consumption. Acura extended the powertrain warranty coverage to address engine issues related to excessive oil consumption from the original 6 years/70,000 miles to 8 years/125,000 miles, whichever comes first. In addition, all vehicles were provided a grace period until August 31, 2019 and were covered regardless of time in service or mileage.
B19-006
Service Bulletin - The oil control rings may become clogged with carbon deposits. These deposits restrict the ring's ability to scrape and return oil from the cylinder wall to the crankcase, which can result in excessive engine oil consumption that may exceed client expectations.
B18-009
Service Bulletin - The oil control rings may become clogged with carbon deposits. These deposits restrict the ring's ability to scrape and return oil from the cylinder wall to the crankcase, which can result in excessive engine oil consumption that may exceed client expectations. To increase client confidence, American Honda is extending the engine warranty related to oil consumption to 8 years from the original date of purchase or 125,000 miles, whichever comes first. This warranty extension does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a financial institution or insurer, or has a branded or similar title under any states law. To check for vehicle eligibility, you must do a VIN status inquiry.
ONL6C502142019
Owner Notification Letter - On certain 2009-14 Acura vehicles equipped with the 3.7L V6 engine, the oil control rings may become clogged with carbon deposits during normal engine operation. These deposits restrict the control ring's ability to return oil from the cylinder walls to the crankcase, resulting in excessive engine oil consumption.
B19-001
Service bulletin - This bulletin is a notification of a class action settlement relating to airbag inflators. American Honda is offering a Customer Support Program (Warranty Extension) to cover any manufacturing defects in the replacement front passenger's airbag inflator only.
BBOM01162019901
Dealer message - Today, January 16, 2019, Acura is announcing a warranty extension for certain 2009-14 Acura vehicles equipped with the 3.7L V6 engine to address client concerns related to excessive oil consumption. Acura is extending the powertrain warranty coverage to cover engine issues related to excessive oil consumption from the original coverage of 6 years/70,000 miles to 8 years/125,000 miles whichever tisfaction and conï¬dence, any aï¬ected vehicles from now until September 1, 2019 will be covered regardless of time in service or mileage.
B18-027
Service bulletin - This bulletin is a notification of a class action settlement relating to airbag inflators. American Honda is offering a Customer Support Program (Warranty Extension) to cover any manufacturing defects in the replacement front passengers airbag inflator only.
B18-025
Service bulletin - This bulletin is a notification of a class action settlement relating to airbag inflators. American Honda is offering a Customer Support Program (Warranty Extension) to cover any manufacturing defects in the replacement front passengers airbag inflator only.
BBOM05242018901
Dealer message - Today, May 24, 2018, Acura is announcing a warranty extension for 2002-17 Acura vehicles. This warranty extension applies in cases where any of the replacement driver?s and/or front passenger?s airbag inflators have failed internally.
Customer Letter
Customer letter - Our records indicate that a PRODUCT UPDATE has not been completed on this vehicle; refer to the address card for the affected VIN. A surge, vibration, or judder may be felt while driving under light acceleration. To minimize the possibility for the judder to occur, a software update for the transmission is available.
BTS180401
Tech line summary article - Can?t get past this screen when adding keys with the Immobilizer Setup Tool in the i-HDS? "Tester is not communicating with immobilizer unit". Here?s an easy workaround to restore communication. 1. Release the built-in key from the keyless access remote. 2. Remove the ignition switch cover. To do this, just insert the key into the slot in the bottom of the cover, push the key all the way in, then pull out on the cover and the key. 3. Insert the key into the ignition switch, then turn it to ON. 4. Select OK on the i-HDS screen to continue.
B18010F
Servicenews article - Some clients may complain that the Low Oil Pressure indicator comes on, requiring engine oil to be added, while others who routinely check the oil level as recommended in their owner?s manual may find that oil consumption has exceeded their expectations.
BTS160705
Techline summary article - Some clients may complain that the Low Oil Pressure indicator comes on, requiring engine oil to be added, while others who routinely check the oil level as recommended in their owner?s manual may find that oil consumption has exceeded their expectations.
CUSTOMER LETTER
CUSTOMER LETTER - ON SOME 2011 RL VEHICLES, THERE MAY BE A JUDDER FROM THE TORQUE CONVERTER LOCK UP CLUTCH FELT WHILE DRIVING BETWEEN 20- 45 MPH. TO ENSURE YOUR CONFIDENCE IN OUR PRODUCT, ACURA IS TAKING TWO ACTIONS: PRODUCT UPDATE - THERE IS A SOFTWARE UPDATE TO MINIMIZE THE POSSIBILITY FOR THE JUDDER TO OCCUR. CONTACT ANY AUTHORIZED DEALER FOR AN APPOINTMENT TO HAVE YOUR VEHICLES SOFTWARE UPDATED. WARRANTY EXTENSION - IN SOME CASES, THE TORQUE CONVERTER MAY BE DAMAGED BEFORE THE SOFTWARE UPDATE WAS APPLIED. TO ENSURE YOUR CONFIDENCE IN OUR PRODUCT, ACURA IS EXTENDING THE WARRANTY ON THE TORQUE CONVERTER TO 8 YEARS FROM THE ORIGINAL DATE OF PURCHASE OR 105,000 MILES, WHICHEVER COMES FIRST.
B16-060
SERVICE BULLETIN - TO OCCUR, A SOFTWARE UPDATE FOR THE TRANSMISSION IS AVAILABLE. THIS PRODUCT UPDATE DOES NOT HAVE ANY WARRANTY TIME OR MILEAGE LIMITATIONS. ADDITIONALLY, THE WARRANTY ON THE TORQUE CONVERTER IN AFFECTED VEHICLES IS BEING EXTENDED TO 8 YEARS FROM THE ORIGINAL DATE OF PURCHASE OR 105,000 MILES, WHICHEVER COMES FIRST. REFER TO SERVICE BULLETIN 16-061, WARRANTY EXTENSION: 2011 RL TORQUE CONVERTER FOR MORE INFORMATION ABOUT THE WARRANTY EXTENSION.
B16-003
SERVICE BULLETIN - IF YOU DID SERVICE BULLETIN 16-003 ON OR BEFORE JANUARY 17, 2017. MAKE SURE TO USE WARRANTY CLAIM INFORMATION PROVIDED BELOW.
B16-061
SERVICE BULLETIN - A SURGE, VIBRATION, OR JUDDER MAY BE FELT WHILE DRIVING UNDER LIGHT ACCELERATION. TO MINIMIZE THE POSSIBILITY FOR THE SURGE, VIBRATION OR THE JUDDER TO OCCUR, A SOFTWARE UPDATE FOR THE TRANSMISSION IS AVAILABLE. TO INCREASE CLIENT CONFIDENCE, AMERICAN HONDA IS EXTENDING THE WARRANTY ON THE TORQUE CONVERTER IN AFFECTED VEHICLES TO 8 YEARS FROM THE ORIGINAL DATE OF PURCHASE OR 105,000 MILES, WHICHEVER COMES FIRST.
BCA01122017901
DEALER MESSAGE - TODAY, JANUARY 12, 2017 ACURA IS ANNOUNCING A PRODUCT UPDATE AND A WARRANTY EXTENSION FOR MODEL YEAR 2011 ACURA RL VEHICLES TO ADDRESS TORQUE CONVERTER JUDDER, SHUDDER, OR VIBRATION CONCERNS. BASIC PROBLEM CLIENTS MAY EXPERIENCE VEHICLE JUDDER, SHUDDER, OR VIBRATION WHILE DRIVING AT LOW SPEEDS (BETWEEN 20 45MPH).
B05-018
SERVICE BULLETIN - NAVIGATION SYSTEM INFORMATION.
AHPa11112016901
Dealer message - Due to our improving inventory situation on inflators, starting November 14th we?ll begin open ordering on certain part numbers
AHPa11112016902
Dealer message - Due to our improving inventory situation on inflators, starting November 14th we?ll begin open ordering on certain part numbers
BASN11112016901
Dealer message - Due to our improving inventory situation of inflators, on November 14th we will begin No VIN ordering on part numbers 04770-SWA-405 (07 to 11 CRV, 11-15 CRZ, 10-14 Insight, 07-12 RDX) and 04770-SJA-405 (05-12 RL) - attachment.
AHPa11102016901
Dealer message - Due to our improving inventory situation on inflators, starting November 14th we?ll begin open ordering on certain part numbers
APaS11102016901
Dealer message - Due to our improving inventory situation of inflators, on November 14th we will begin No VIN ordering on part numbers 04770-SWA-405 (07 to 11 CRV, 11-15 CRZ, 10-14 Insight, 07-12 RDX) and 04770-SJA-405 (05-12 RL).
APaS11102016902
Dealer message - Due to our improving inventory situation of inflators, on November 14th we will begin No VIN ordering on part numbers 04770-SWA-405 (07 to 11 CRV, 11-15 CRZ, 10-14 Insight, 07-12 RDX) and 04770-SJA-405 (05-12 RL) - attachment.
BPaS11102016901
Dealer message - Due to our improving inventory situation of inflators, on November 14th we will begin No VIN ordering on part numbers 04770-SWA-405 (07 to 11 CRV, 11-15 CRZ, 10-14 Insight, 07-12 RDX) and 04770-SJA-405 (05-12 RL).
BPaS11102016902
Dealer message - Due to our improving inventory situation of inflators, on November 14th we will begin No VIN ordering on part numbers 04770-SWA-405 (07 to 11 CRV, 11-15 CRZ, 10-14 Insight, 07-12 RDX) and 04770-SJA-405 (05-12 RL) - attachment.
BPAS11022016902
DEALER MESSAGES - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2010-2013 MDXS, 2011-2012 RLS, 2009-2014 SHAWD TLS & 2010-2013 ZDXS WITH A CLIENT COMPLAINT OF HIGHER THAN EXPECTED ENGINE OIL CONSUMPTION. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC PARTS FROM THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.
BPAS10032016904
DEALER MESSAGE - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2010-2013 MDXS, 2011-2012 RLS, 2009-2014 SHAWD TLS & 2010-2013 ZDXS WITH A CLIENT COMPLAINT OF HIGHER THAN EXPECTED ENGINE OIL CONSUMPTION. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC PARTS FROM THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.
BPAS09152016902
DEALER MESSAGE - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2010-2013 MDXS, 2011-2012 RLS, 2009-2014 SHAWD TLS & 2010-2013 ZDXS WITH A CLIENT COMPLAINT OF HIGHER THAN EXPECTED ENGINE OIL CONSUMPTION. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC PARTS FROM THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.
BPAS09092016901
DEALER MESSAGE - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2010-2013 MDXS, 2011-2012 RLS, 2009-2014 SHAWD TLS & 2010-2013 ZDXS WITH A CLIENT COMPLAINT OF HIGHER THAN EXPECTED ENGINE OIL CONSUMPTION. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC PARTS FROM THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.
TAKATA_HAWAII FL
FLYER CIRCULATED TO THE RESIDENTS OF HAWAII TO REMIND OWNERS OF THE TAKATA RECALL AND TO SCHEDULE AN APPOINTMENT AT THEIR EARLIEST CONVENIENCE.
TAKATA_HAWAII PO
POSTERS SENT TO HAWAIIAN INDEPENDENT REPAIR FACILITIES, AUTOMOTIVE PART STORES, CAR WASHES, AND GAS STATIONS TO REMIND OWNERS OF THE TAKATA RECALL AND TO SCHEDULE AN APPOINTMENT AT THEIR EARLIEST CONVENIENCE.
BPAS08312016902
DEALER MESSAGE - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2010-2013 MDXS, 2011-2012 RLS, 2009-2014 SHAWD TLS & 2010-2013 ZDXS WITH A CLIENT COMPLAINT OF HIGHER THAN EXPECTED ENGINE OIL CONSUMPTION. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC PARTS FROM THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.
TAKATA_FLORIDA D
LETTER SENT IN CONJUNCTION WITH THE FLORIDA HIGHWAY SAFETY AND MOTOR VEHICLES DEPARTMENT TO REMIND FLORIDA OWNERS OF THE TAKATA RECALL AND TO SCHEDULE AN APPOINTMENT AT THEIR EARLIEST CONVENIENCE.
TAKATA_TEXT MESS
US VIRGIN ISLANDS NEWSPAPER ADVERTISEMENTS TO REMIND OWNERS OF THE TAKATA RECALL AND TO SCHEDULE AN APPOINTMENT AT THEIR EARLIEST CONVENIENCE.
TAKATA_HAWAII NE
ADVERTISEMENT IN HAWAIIAN NEWSPAPERS TO REMIND OWNERS OF THE TAKATA RECALL AND TO SCHEDULE AN APPOINTMENT AT THEIR EARLIEST CONVENIENCE.
B-PAS-07282016-9
DEALER MESSAGE - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2010-2013 MDXS, 2011-2012 RLS, 2009-2014 SHAWD TLS & 2010-2013 ZDXS WITH A CLIENT COMPLAINT OF HIGHER THAN EXPECTED ENGINE OIL CONSUMPTION. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC PARTS FROM THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.
B-PS-03312016-30
DEALER MESSAGE - THIS VIDEO FROM HONDA SENIOR VICE PRESIDENT BRUCE SMITH IS IN RESPONSE TO A RECALL EXPANSION THAT HONDA ANNOUNCED IN JANUARY WHICH APPLIES TO HONDA AND ACURA VEHICLES EQUIPPED WITH CERTAIN TAKATA PSDI-5 DRIVER FRONT AIRBAG INFLATORS.
BPS-03312016-302
VIDEO - THIS VIDEO FROM HONDA SENIOR VICE PRESIDENT BRUCE SMITH IS IN RESPONSE TO A RECALL EXPANSION THAT HONDA ANNOUNCED IN JANUARY WHICH APPLIES TO HONDA AND ACURA VEHICLES EQUIPPED WITH CERTAIN TAKATA PSDI-5 DRIVER FRONT AIRBAG INFLATORS. PLEASE LET US KNOW IF YOU WOULD LIKE A COPY OF THE VIDEO SENT TO YOU ON A DVD OR THUMB DRIVE.
B-ANS-03252016-3
DEALER MESSAGE - STOP SALE/SAFETY RECALL: ACURA 2005-2016 MULTI-MODEL DRIVERS AIRBAG INFLATOR DEALER Q&A UPDATED 03.25.16
B-ANS-03182016-3
DEALER MESSAGE - STOP SALE/SAFETY RECALL: ACURA 2005-2016 MULTI-MODEL DRIVERS AIRBAG INFLATOR DEALER Q&A UPDATED 03.18.16
B98015
Special Tool Loan Program: Under TOOLS AVAILABLE FOR LOAN, the list has been updated.
16-003
Torque Converter Shudder A surge, vibration, or judder may be felt while driving under light acceleration. Replace the torque converter and update the PCM software.
B-ANS-02262016-3
UPDATED QUESTIONS AND ANSWERS FOR THE ACURA 2005-2016 MULTI-MODEL DRIVER'S AIRBAG INFLATOR SAFETY RECALL.
B-AN-02252016-30
DEALER MESSAGE - ACKNOWLEDGEMENT FORM TO SELL OFF-LEASE VEHICLE BACK TO THE ORIGINATING LESSEE.
BAN-02252016-302
DEALER MESSAGE - ACKNOWLEDGEMENT FORM TO SELL OFF-LEASE VEHICLE BACK TO THE ORIGINATING LESSEE.
B-ANS-02192016-3
STOP SALE/SAFETY RECALL: ACURA 2005-2016 MULTI-MODEL DRIVERS AIRBAG INFLATOR DEALER Q&A UPDATED 02.19.16
B-AP-02172016-30
DEALER MESSAGE - SHOULD YOU RECEIVE A REQUEST FOR ALTERNATE TRANSPORTATION FROM A CUSTOMER AFFECTED BY THE 2005-2016 ACURA MULTI-MODEL DRIVERS AIRBAG INFLATOR RECALL WHERE A CAMPAIGN PART IS NOT AVAILABLE FOR THE REPAIR, PLEASE FOLLOW THE PROCEDURES.
B-CA-02152016-30
DEALER MESSAGE - ON FRIDAY, JANUARY 29, 2016, ACURA NOTIFIED NHTSA OF A STOP SALE AND SAFETY RECALL FOR APPROXIMATELY 530,000 MODEL YEAR 2005-2016 ACURA VEHICLES. DUE TO THIS, THE FOLLOWING MODELS ARE SUBJECT TO A RECALL AND STOP SALE ORDER IN ALL REGIONS OF THE UNITED STATES AND US TERRITORIES: 2013-16 ACURA ILX 2007-16 ACURA RDX 2005-12 ACURA RL 2009-14 ACURA TL 2010-13 ACURA ZDX AS OF TODAY, FEBRUARY 15, 2016, AFFECTED VINS HAVE BEEN DETERMINED AND VEHICLE ELIGIBILITY CAN BE CONFIRMED THROUGH VIN STATUS INQUIRY.
B-JID-02102016-3
DEALER MESSAGE - ON FRIDAY, WE INFORMED YOU THAT ACURA IS PUTTING IN PLACE A NUMBER OF PROVISIONS AND PROGRAMS TO SUPPORT YOU AND OUR CLIENTS AFFECTED BY THE 2005-2016 MULTI-MODEL DRIVERS AIRBAG INFLATOR STOP SALE/SAFETY RECALL ANNOUNCED JANUARY 29, 2016 (SERVICE BULLETIN 16-010). ALTHOUGH WERE STILL BUILDING THE SYSTEMS TO ADMINISTER THESE PROGRAMS, WE WANTED TO SHARE WITH YOU THE PROGRAM DETAILS AS SOON AS THEY WERE FINALIZED TO PUT YOU IN A BETTER POSITION TO ASSIST CLIENTS.
B-APS-02082016-3
DEALER MESSAGE - ON FRIDAY, JANUARY 29, 2016, ACURA NOTIFIED NHTSA OF A STOP SALE AND SAFETY RECALL FOR APPROXIMATELY 530,000 MODEL YEAR 2005-2016 ACURA VEHICLES.
B-FTD-02052016-3
DEALER MESSAGE - ON FRIDAY, JANUARY 29TH, AMERICAN HONDA NO��FIED NHTSA OF A STOP SALE AND SAFETY RECALL FOR APPROXIMATELY 530,000 MODEL YEAR 2005-2016 ACURA VEHICLES. THIS RECALL IS DUE TO THE TAKATA DRIVER'S SIDE AIRBAG INFLATORS THAT MAY EXPERIENCE OVER-PRESSURIZATION RESULTING IN A RUPTURE. AT THIS TIME, WERE WORKING TO IDENTIFY THE ROOT CAUSE, BUT WE DO KNOW THAT EXPOSURE TO HIGH TEMPERATURES AND HIGH HUMIDITY IS A CONTRIBUTING FACTOR.
B-JID-02052016-3
DEALER MESSAGE - WEVE BEEN WORKING TO ADDRESS THE QUESTIONS AND CONCERNS WEVE RECEIVED FROM THE NATIONAL DEALER ADVISORY BOARD AND MEMBERS OF ADVISORY COMMITTEES, AS WELL AS FROM MANY OF YOU THROUGH OUR FIELD REPRESENTATIVES RELATED TO THE DRIVER AIRBAG INFLATOR STOP SALE AND SAFETY RECALL WE ANNOUNCED THIS WEEK. THANK YOU FOR YOUR FEEDBACK; IT HAS HELPED US BETTER UNDERSTAND WHAT AMERICAN HONDA CAN DO TO ASSIST YOU AND OUR CUSTOMERS DURING THIS RECALL.
B-JID-02032016-9
DEALER MESSAGE - PRESS RELEASE IS AVAILABLE FOR THE SAFETY RECALL AFFECTED 2005-2016 ACURA VEHICLES.
B-CA-01302016-90
DEALER MESSAGE - ALTHOUGH VEHICLES AFFECTED BY THE RECENT AIRBAG SAFETY RECALL ARE NOT CLEAR AT THIS TIME, POTENTIALLY AFFECTED VINS HAVE BEEN LOADED INTO THE SYSTEM FOR STOP SALE PURPOSES.
B16-010
SERVICE BULLETIN - IN CERTAIN VEHICLES, THE DRIVERS (FRONT) AIRBAG INFLATOR COULD PRODUCE EXCESSIVE INTERNAL PRESSURE DURING AIRBAG DEPLOYMENT. IF AN AFFECTED AIRBAG DEPLOYS, THE INCREASED INTERNAL PRESSURE MAY CAUSE THE INFLATOR CASING TO RUPTURE. METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, POSSIBLY CAUSING INJURY OR FATALITY TO VEHICLE OCCUPANTS.
Service Bulletin
Service bulletin - Moisture, fogging, or small water droplets are visible inside one or both taillights. and it does not dry up even after several days of dry weather.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.