Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
08-394-25 REV. A
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal Failure.
08-400-25
Flash: Power Inverter Module (PIM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P2601-00 - Electric Coolant Pump Control Circuit Performance Stuck Off. ● U0623-00 - Lost Communication With Coolant Pump "A". ● P1DBA - Battery Cooling System Failure (Module, Hybrid Control Processor (HCP)). **Customers may experience the following: ● The vehicle is not performing a scheduled cabin preconditioning. 'Cabin Preconditioning Unavailable' message present when the scheduled cabin condition is not performed as planned.** This bulletin involves reprogramming the Auxiliary Hybrid Control Processor (AHCP) and Hybrid Control Processor (HCP) also known as PIM, with the latest available software
9100734
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347
08-394-25
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal Failure
18-099-25
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● P2450 - Fuel Tank Isolation Valve "A" Circuit Open. Customers may also experience the following: Fuel door will not open This bulletin involves reprogramming the PCM with the latest available software.
08-370-25
R1H Radio U33.43 USB Software Update Customers may experience one or more of the following: ● **Head Unit (HU) does not show the Charge/Climate Summary popup after key off. ● Performance Pages disappear. ● Blind spot chime does not work if CAN activation signals duration is less than two seconds.** ● Speed limit sign on Instrument Panel Cluster (IPC) is showing incorrect speed. ● Touch freeze/Disassociated Center Stack Display (DCSD) off. ● CP/AA wireless disconnection This bulletin involves inspecting radio software level and if the software level is at or below U27.52, updating it with a USB to U29.42 first and then a second update to U33.43.**
9100723
1.Identify Customer Concern Check for small traces of coolant near the water pump, especially around the weeper chamber. Confirm if coolant is visibly dripping from the weeper chamber. 2.Root Cause identification The weeper chamber is designed to collect small amounts of coolant (< 3 ml/h) that pass through the dynamic seal. Red traces or shadows around the chamber may appear during initial operation due to seal adaptation or vapor condensation. These traces are not necessarily signs of a leak. Continuous dripping of coolant, however, indicates a malfunction. 3.Service Repair Procedure Lift the vehicle using an elevator. Verify if coolant is actively dripping from the weeper chamber. Run the engine at idle, alternating speed between 2000 4000 rpm for 15 minutes. Observe the weeper chamber during this test: If coolant continues to drip: Replace the water pump (possible permanent damage to the dynamic seal). If dripping stops: No further action is needed; the vehicle can be returned to the customer. 4.Clarify Leak Sources Do not confuse leaks from: The Press-In-Place rubber gasket (between water pump and engine block), or The inlet pipe nipples with leaks from the weeper chamber.
S2508000101
Intermittent Uconnect Box Requires Service Message. TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
S2308000035 REV.C
U1202-00 Lost Communication with Electric Vehicle Control Module Set Erroneously in The Radio (ETM)
23-008-25 REV. A
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
02-002-25 REV. A
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
08-294-25
Flash: Driver Assistant System Module (DASM) Updates *Customers must experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician must find the following Diagnostic Trouble Code (DTC) has been set:** ● C1409-97 - Radar Sensor Blind - Component Or System Operation Obstructed Or Blocked. In addition, the customer must also comment on one or more of the following: ● "ACC not available" message displayed on the Instrument Panel Cluster (IPC). ● "Highway Assist not available" message displayed on the IPC.** ● Highway Assist steering wheel vibration This bulletin involves inspecting and possibly reprogramming of the DASM (ACC), Instrument Panel Cluster (IPC) and Haptic Lane Feedback (HALF) with the latest available softwar
S2308000041 REV.B
Replacement Key Fobs Will Not Program On Vehicles Equipped With An iBCM
S2509000008
Customer Indicates Reduced Power And Malfunction Indication Light (MIL) on. Possible DTC’s P2453, P2455, P2461.
23-006-25 REV. B
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: ● Wiper blades that chatter/streak/jump/skip/smear or make noise while traveling across the windshield.
105288
VALVE - CHECK
S2508000047
Parking Lamps do Not Illuminate When the Vehicle is Remotely Started
18-028-25
Check Engine Light Illuminated - Erroneous Fault Codes Set Customers must experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician must find one or more of the following Diagnostic Trouble Codes (DTC)s have been set: ● P012C - Turbocharger/Supercharger Inlet Air Pressure Sensor 1 Circuit Low. ● P012D - Turbocharger/Supercharger Inlet Air Pressure Sensor 1 Circuit High. ● P006C-MAP - Turbocharger Inlet Air Pressure Correlation.
02-002-25
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
S2308000069 REV.B
Low Battery State of Charge (SOC), Rear Window Defroster and Heated Mirrors Inoperative
104558
FCA Caribbean Warranty Newsletter – Volume 11, Issue 4
104557
Warranty Newsletter – Volume 11, Issue 4
08-110-25
Guidelines For Correct Coordinated Reflash Management here are no Customer Symptoms for this Information Only TSB
9100503
Aux Pump Before replacing any parts, please refer to TSB 08-045-24 REV. C and TSB 08-044-24 REV.C
103290
VALVE - FUEL VAPOR
08-052-25
Flash: Display Screen Module (DSM) System Updates Customers may comment on the following: ● Touch screen panel is not working properly after radio software update This bulletin involves updating the DSM with the latest available software
S2508000018
No Crank No Start. B1112-72 - Run Relay Command - Actuator Stuck Open Is Active In The Body Control Module (BCM). Fuse F03 20A Open In The Front Power Distribution Center (PDC)
08-002-25 REV. A
Radio Over The Air Update from T27.52 to U29.44 then U33.43 Software Version (FOTA ON HOLD) Customers may experience one or more of the following: ● Unable to select the Turn by Turn Navigation. ● Blank performance pages (Rearview Camera (RVC) functions normally). ● Android Auto® Voice Recognition (VR) inoperative. ● Media Tuner delayed. ● Charge Schedule not accepting updates via phone (RVC functions normally). ● Ambient light inoperative. ● Map in Instrument Panel Cluster (IPC) inoperative. ● Media Widget blank. ● Navigation Map black. ● Off-Road Pages inoperative (RVC functions normally). ● VR inoperative. ● Incorrect song title displayed (Carplay® only). ● Radio display switches from Media Page to Home Page (RVC functions normally). ● Ghost touch on Navigation screen (RVC functions normally). ● Widgets missing. ● New User Profile does not load. ● Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC functions normally) This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from T27.52 to U29.44 then U33.43
9100500
Touchscreen For all infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available. Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
S2508000016
Alarm Siren Does Not Function
S2508000015
Vehicle is Not Starting After a Recent Jump Start has Been Performed, Service Requiring Charging to a 12Volt Battery to Avoid Damage to the Integrated Dual Charge Module (IDCM)
102934
THROTTLE BODY
S1408000384 REV.H
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S1705000002 REV.A
Front Brake Pulsation and/or Clunk Noise
08-002-25
Radio Over The Air Update from T27.52 to U29.44 then U33.43 Software Version (FOTA) This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from T27.52 to U29.44 then U33.43. Customers may experience one or more of the following: ● Unable to select the Turn by Turn Navigation. ● Blank performance pages (Rearview Camera (RVC) functions normally). ● Android Auto® Voice Recognition (VR) inoperative. ● Media Tuner delayed. ● Charge Schedule not accepting updates via phone (RVC functions normally). ● Ambient light inoperative. ● Map in Instrument Panel Cluster (IPC) inoperative. ● Media Widget blank. ● Navigation Map black. ● Off-Road Pages inoperative (RVC functions normally). ● VR inoperative. ● Incorrect song title displayed (Carplay® only). ● Radio display switches from Media Page to Home Page (RVC functions normally). ● Ghost touch on Navigation screen (RVC functions normally). ● Widgets missing. ● New User Profile does not load. ● Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC functions normally).
S1408000384 REV.G
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
17-001-25
Coil Spring Paint Delamination This bulletin involves replacing both rear suspension springs The customer may notice one or more of the following: ● Paint peels off very easily on rear suspension springs ● Degradation of suspension performance.
102365
Warranty Newsletter – Volume 10, Issue 11
102366
FCA Caribbean Warranty Newsletter – Volume 10, Issue 11
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.