Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
CSR-3339
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Ford Motor Company that certain 2017-2025 F-450 – F-600 Chassis Cab upfitted with an Aerial Bucket Second Unit Body (SUB) could have a condition related to the operation or customer satisfaction of the unit when equipped with an Altec aerial device. If the vehicle is upfitted with an Aerial Bucket Second Unit Body (SUB), the SUB may cause stress on the frame rail during use, which might lead to cracks in the frame rail.
CSR-3320
Service Bulletin/Repair Instructions
Altec Industries, Inc. has been notified of a condition affecting certain International HV, HX, eMV, CV, LT, RH, LoneStar, and MV Series trucks equipped with Altec equipment. Outdated Body Control Module (BCM) software may generate erroneous fault codes after the vehicle has been inactive for two to three days.
CSR-3315
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Ford that windshield wiper arms may become stripped or damaged, creating a risk to motor vehicle safety in certain 2022-2023 Super Duty vehicles equipped with Altec equipment. This damage might result in erratic wiper arm speed, an inoperable wiper arm, or a wiper arm becoming detached from the vehicle. An improperly functioning wiper arm may impair driver vision, increasing the risk of a crash. Parts are not available.
CSR-3289
Service Bulletin/Repair Instructions
Altec Industries has been notified that International Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019-2025 CV® Series trucks built 1/11/2018 through 9/9/2024, with feature codes 0004198 and 0004240 (brake system, hydraulic with Hydromax brake booster), equipped with Altec equipment.
SIL-3273
Service Bulletin/Repair Instructions
Altec has received notification from Parker Chelsea, the manufacturer, of an issue with some of their 281 and 890 Series PTOs. An unintended restriction in lubrication flow may produce elevated back pressure in cold-start scenarios, leading to partial engagement of the clutch. Once the vehicle reaches normal operating temperature, the clutch drag will abate. In extreme cases, repeated cold starts may result in clutch disk damage and failure to engage when activated.
SIL-3225
Service Bulletin/Repair Instructions
Altec has learned that the under-body lights on certain DL, DM, AN, and L Series units built from May 2019 to April 2023 require updated wiring with a larger fuse to prevent a blown fuse during max amp draw.
PUN-3210
Service Bulletin/Repair Instructions
Altec has developed additional features and functionality for JEMS Connect. Features include Vehicle Status Indicators and Diagnostic Trouble Codes (DTCs), both are accessed from Connect.
CSR-3207
Service Campaign
Altec Industries, Inc. has received notification from International that a condition exists relating to motor vehicle safety in certain vehicles that are equipped with Altec equipment. Towing variants of the Bendix electronic brake controller’s (EC80) Power Line Communication (PLC) functionality may incorrectly process certain signals. The EC80 may set a fault or stop operating or malfunction. Safety systems that depend on the ECU such as ATC, ABS, ESP, Active Cruise Control (ACC), and Collision mitigation (CMS) systems may have diminished or lost functionality increasing the risk of a crash.
SIL-3187
Service Bulletin/Repair Instructions
Altec has learned that a connection in the upper controls joystick on certain LS49 aerial devices built from August 2023 to July 2024 can fail due to water intrusion rendering the controller inoperable from the platform. If this failure happens with the boom elevated, the operator in the platform will need another person to use the lower controls to lower the platform. The manufacturer has redesigned the connection and is providing a replacement joystick to eliminate this issue.
SIL-3162
Service Bulletin/Repair Instructions
Altec has learned that trailers with incandescent lighting are not compatible with the Altec supplied trailer plug on certain Altec units mounted on Freightliner M2 Plus and Legacy Chassis built from 2023 to 2025. This can cause the trailer lights to not turn on. The Altec supplied trailer plug is rated for LED lights and meets build specifications.
SIL-3163
Service Bulletin/Repair Instructions
Altec has learned that 1 man and 11/2 man platform shells could contain a small resin burr in the center of the floor of the platform shell on the certain units built from December 2022 to April 2024. This burr is a result of the normal manufacturing process and does not affect the platform’s structural integrity
SIL-3149
Service Bulletin/Repair Instructions
Altec has learned that on certain AT200A aerial units built from August 2022 to November 2023, the 15/20 amp circuit breaker flag terminal pins could be crimped in the incorrect location. This can cause the circuit to break, resulting in intermittent operation for components connected to the circuit.
SIL-3126
Service Bulletin/Repair Instructions
Altec has learned that the cable entry ports on the slip ring on certain LS49 and AH100B aerial units built from April 2022 to September 2023 could be insufficiently sealed. Water entering the slip ring can cause the unit to lose functionality.
SIL-3143
Service Bulletin/Repair Instructions
Altec has learned that a 12-volt Airtronics relay installed in the PDM could have been manufactured to an insufficient threshold on certain units built from December 2004 to October 2022. This can cause the relay to overheat and fail, causing the accessory lights to stop working.
SIL-3135
Service Bulletin/Repair Instructions
Altec has learned that the standard grab handles located above the lower controls may not have been installed on certain AT41/48 MW/PW aerial units built from April 2020 to February 2024.
SIL-3132
Service Bulletin/Repair Instructions
Altec has learned that certain Altec units equipped with an AXIS telematics control unit (TCU) built from June 2018 to April 2024 could have a telematics system that is not operating properly. Customers paying for digital complements such as JEMS Connect or E-Series Derricks Insights may not receive data.
SIL-3151
Service Bulletin/Repair Instructions
Altec has learned that the module powering the clutch pump on certain AT238P aerial units mounted on Dodge chassis built from January 2022 to October 2023 can become overloaded during operation. This can cause the fuse to blow and force the operator to engage the secondary stowage DC pump to lower the unit.
SIL-3117
Service Bulletin/Repair Instructions
Altec has learned that insufficient clearance between the outrigger leg(s) and feeder tube(s) on certain LS63 and LS87 units built from September 2021 to February 2023 can cause outrigger interference. This can affect the outrigger's ability to retract and cause hydraulic leaks.
SIL 3128
Service Bulletin/Repair Instructions
Altec has learned that certain AH model aerial devices built from September 2022 to November 2023 could have loose PTO and/or pump mounting fasteners. Loose fasteners could lead to leaks, damage to components, and unit downtime.
SIL 3123
Service Bulletin/Repair Instructions
Altec has learned that Section 9 of the Maintenance and Parts Manual for Certain AC45E cranes built from September 2020 to November 2023 contains an incorrect torque value of 250 foot-pounds (339 Nâ¢m) for the rotation gearbox mounting cap screws. All other locations in the manual contain the correct torque value of 65 foot-pounds (88 Nâ¢m) for these cap screws. Torquing these cap screws to 250 foot-pounds (339 Nâ¢m) can result in breaking the bolts during rotation gearbox installation or maintenance. The Maintenance Manual has been updated to show the correct torque value.
SIL 3100
Service Bulletin/Repair Instructions
Altec has learned that the boom rest flanges can become damaged during transportation or stowing of the boom on certain AC40E units built from September 2022 to June 2023. This can result in damage to the boom.
SIL 3108
Service Bulletin/Repair Instructions
Altec has learned that on certain AT41M aerial devices built from April 27, 2023, to June 24, 2023, the curb side chassis frame rail was drilled in a location that does not conform with the chassis manufacturerâs recommendation. The unit mounting bolt holes can cause fatigue cracks to develop in the frame rail.
SIL 3099
Service Bulletin/Repair Instructions
Altec has learned that on certain Altec units equipped with air suspension built from April 2020 to June 2023, some operators may be dumping the chassis airbags before deploying the outriggers. This can cause the airbags to become damaged. Altec has developed a new placard outlining the proper operating procedure.
CSR 3118
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle that is equipped with Altec equipment. Certain 2024 and 2025 model year E-Series and F-650/F-750 Super Duty vehicles equipped with 6R140 (Torqushift 6) automatic transmission could have a casting defect in the transmission upper valve body casting, which may cause the main control poppet valve to get stuck in the open position.
CSR 3121
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Fiat Chrysler Automobiles (FCA) that certain 2022 model year (DD) Ram 3500 cab chassis, (DP) Ram 4500/550 cab chassis, (D2) Ram 3500 pickup trucks equipped with an AISIN transmission could have a condition that relates to the operation or customer satisfaction of the unit when equipped with an Altecc aerial device or equipment.
SIL 3077
Service Bulletin/Repair Instructions
Altec has learned that the Samlex inverter default threshold on certain units built from August 2022 to April 2023 may not be able to accommodate the 110 power accessories at the platform. This can result in the operator being unable to use the accessories during normal operation until the inverter charges the battery above the threshold.
CSR 3109
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Certain 2020 to 2022 MY Super Duty vehicles built February 2019 through June 2022 and 2021 to 2023 MY H567 Med Truck F-650, F-750 vehicles with 6.7L engines built May 2019 through June 2022 may be equipped with an improperly functioning onboard diagnostics (OBD) system that is not meeting regulatory requirements and is equipped with a powertrain calibration that eventually can lead to tailpipe emissions that exceed the standard.
CSR 3104
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain Expedition and Navigator model year 2018 to 2023 vehicles built March 2017 through May 2023; Super Duty model year 2019 to 2023 vehicles built March 2018 to May 2023, the supplemental owner's guide does not include an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints. The inability to access this information increases the risk of injury in the event of a crash.
SIL 3080
Service Bulletin/Repair Instructions
Altec has learned that certain AH, LS, AT-P, AN, DC, DH-E/H, and AT-M Series aerial devices built from March 2022 to March 2023 have a non-skid coating on the deck that could delaminate and flake off over time. This causes the deck surface to lose its texture and is cosmetically unappealing.
SIL 3054
Service Bulletin/Repair Instructions
Altec has learned that certain units built with a Jobsite Energy Management System (JEMS) S/SE/LE from October 2020 to May 17, 2023, may fail to charge or operate properly, particularly when the battery is cold. Altec has developed a firmware update to resolve this issue.
SIL 3082
Service Bulletin/Repair Instructions
Altec has learned that Section 8 of the Maintenance Manual for certain Altec LS60 aerial devices built from November 2017 to January 2023 contains an incorrect torque value of 325 foot-pounds for the rotation gearbox mounting cap screws. All other locations in the manual contain the correct torque value of 150 foot-pounds for these cap screws. Torquing these cap screws to 325 foot-pounds can stretch them, causing loose mounting of the rotation gearbox. The Maintenance Manual has been updated to show the correct torque value. The owner should request updated Maintenance Manuals by November 30, 2023.
CSR-3092
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division, that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division and wholly owned subsidiary Freightliner Custom Chassis Corporation (FCCC), has decided a defect that relates to motor vehicle safety exists in certain 2020 to 2022 model year Freightliner 108SD, 114SD, and Business Class M2 vehicles; and FCCC Shuttle, Business Class M2, and S2RV chassis model vehicles that is equipped with Altec equipment. On the affected vehicles, the spline teeth in the windshield wiper arms may wear. This can result in a loss of wipers functioning correctly, reducing the driver's visibility and increasing the risk of a crash. If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during the inspection.
SIL 3068
Service Bulletin/Repair Instructions
Altec has learned that certain digger derricks and aerial devices of various models built from January 2010 to January 2023 may contain access steps with a handrail and side plate that come together in a small space causing a potential pinch point. Altec has created a kit to eliminate the possible pinch point.
CSR 3075
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Navistar, Inc. that a condition exists relating to motor vehicle safety, compliance, or emissions in certain 2022 through 2024 model year Navistar HV and MV series vehicles built from January 8, 2021, through February 10, 2023, equipped with an automatic transmission that is equipped with Altec equipment. On certain trucks equipped with an automatic transmission, if the automatic transmission is still in drive or reverse position and the stationary variable engine speed control or stationary PTO switch is engaged, the engine RPM will ramp up and may overcome parking brake hold capability resulting in possible unexpected vehicle movement. Unexpected movement of the truck can increase the risk of property damage or personal injury.
CSR 3050
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Navistar has decided that certain International trucks built from January 2022 through August 2022 could have a specific hex flange lock nut used in several, not all, steering and/or suspension locations that may have not been properly formed and heat treated to Navistar's specifications and can result in a loss of joint tension as the vehicle ages.
CSR-3028
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Navistar has decided that a defect which relates to motor vehicle safety exists in certain 2022 and 2023 TC commercial buses, WorkStar model trucks, and HV, HX, LT, MV, RH, and Lonestar series trucks built June 1, 2021, through June 7, 2022, and equipped with R. H. Sheppard HD94E, M100P, M110P, HD94P, XD120P, MD83P, SD110P, M83P, M90P, or M80P model steering gears. A loss of steering increases the risk of a vehicle crash. A final remedy has not been determined.