Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
CSR-3339
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Ford Motor Company that certain 2017-2025 F-450 – F-600 Chassis Cab upfitted with an Aerial Bucket Second Unit Body (SUB) could have a condition related to the operation or customer satisfaction of the unit when equipped with an Altec aerial device. If the vehicle is upfitted with an Aerial Bucket Second Unit Body (SUB), the SUB may cause stress on the frame rail during use, which might lead to cracks in the frame rail.
CSR-3320
Service Bulletin/Repair Instructions
Altec Industries, Inc. has been notified of a condition affecting certain International HV, HX, eMV, CV, LT, RH, LoneStar, and MV Series trucks equipped with Altec equipment. Outdated Body Control Module (BCM) software may generate erroneous fault codes after the vehicle has been inactive for two to three days.
CSR-3289
Service Bulletin/Repair Instructions
Altec Industries has been notified that International Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019-2025 CV® Series trucks built 1/11/2018 through 9/9/2024, with feature codes 0004198 and 0004240 (brake system, hydraulic with Hydromax brake booster), equipped with Altec equipment.
SIL-3273
Service Bulletin/Repair Instructions
Altec has received notification from Parker Chelsea, the manufacturer, of an issue with some of their 281 and 890 Series PTOs. An unintended restriction in lubrication flow may produce elevated back pressure in cold-start scenarios, leading to partial engagement of the clutch. Once the vehicle reaches normal operating temperature, the clutch drag will abate. In extreme cases, repeated cold starts may result in clutch disk damage and failure to engage when activated.
PUN-3210
Service Bulletin/Repair Instructions
Altec has developed additional features and functionality for JEMS Connect. Features include Vehicle Status Indicators and Diagnostic Trouble Codes (DTCs), both are accessed from Connect.
SIL-3212
Service Bulletin/Repair Instructions
Altec has learned that the power distribution module (PDM) on affected units may contain a jumper wire that provides power to the manually toggled platform start/stop switch, regardless of park signal status.
CSR-3217
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from International Motors, LLC that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle that is equipped with Altec equipment. Certain 2025 eMVTM series built 5/21/2024 through 10/21/2024 fail to conform to Federal Motor Vehicle Safety Standard No. 103 - Windshield defrosting and defogging system.
CSR-3207
Service Campaign
Altec Industries, Inc. has received notification from International that a condition exists relating to motor vehicle safety in certain vehicles that are equipped with Altec equipment. Towing variants of the Bendix electronic brake controller’s (EC80) Power Line Communication (PLC) functionality may incorrectly process certain signals. The EC80 may set a fault or stop operating or malfunction. Safety systems that depend on the ECU such as ATC, ABS, ESP, Active Cruise Control (ACC), and Collision mitigation (CMS) systems may have diminished or lost functionality increasing the risk of a crash.
SIL-3187
Service Bulletin/Repair Instructions
Altec has learned that a connection in the upper controls joystick on certain LS49 aerial devices built from August 2023 to July 2024 can fail due to water intrusion rendering the controller inoperable from the platform. If this failure happens with the boom elevated, the operator in the platform will need another person to use the lower controls to lower the platform. The manufacturer has redesigned the connection and is providing a replacement joystick to eliminate this issue.
SIL-3162
Service Bulletin/Repair Instructions
Altec has learned that trailers with incandescent lighting are not compatible with the Altec supplied trailer plug on certain Altec units mounted on Freightliner M2 Plus and Legacy Chassis built from 2023 to 2025. This can cause the trailer lights to not turn on. The Altec supplied trailer plug is rated for LED lights and meets build specifications.
SIL-3163
Service Bulletin/Repair Instructions
Altec has learned that 1 man and 11/2 man platform shells could contain a small resin burr in the center of the floor of the platform shell on the certain units built from December 2022 to April 2024. This burr is a result of the normal manufacturing process and does not affect the platform’s structural integrity
CSR-3180
Service Bulletin/Repair Instructions
Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle equipped with Altec equipment. Ford Motor Company has decided that certain 2025 model year F-650 and F-750 vehicles might be equipped with steering tie-rod ends that could fracture, resulting in front axle disconnection, which could increase the risk of a crash.
SIL-3143
Service Bulletin/Repair Instructions
Altec has learned that a 12-volt Airtronics relay installed in the PDM could have been manufactured to an insufficient threshold on certain units built from December 2004 to October 2022. This can cause the relay to overheat and fail, causing the accessory lights to stop working.
SIL-3135
Service Bulletin/Repair Instructions
Altec has learned that the standard grab handles located above the lower controls may not have been installed on certain AT41/48 MW/PW aerial units built from April 2020 to February 2024.
SIL-3132
Service Bulletin/Repair Instructions
Altec has learned that certain Altec units equipped with an AXIS telematics control unit (TCU) built from June 2018 to April 2024 could have a telematics system that is not operating properly. Customers paying for digital complements such as JEMS Connect or E-Series Derricks Insights may not receive data.