Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
CSR-3337
Altec Industries, Inc. has been notified by Samson that certain ropes manufactured between May 6 and May 12, 2026 could be mislabeled with incorrect strength ratings on the product tags and supporting certification documentation. These ropes were installed on certain Altec units and require replacement. Altec will mail replacement ropes, along with installation instructions, to affected owners as part of the notification process.
SIL-3243
Altec has learned that hydraulic hoses on certain DM-E and DH derricks, built between 2021 and 2025, can come into contact with the cord reel, causing the reel to stick. This can cause the pole guide to become inoperable.
SIL-3214
Altec has learned that the king pin towing capacity placard might not be installed on certain DL derricks built from August 2005 to October 2024. This could lead to unintentional overloading which could result in cracks or deformations to the king pin assembly. Altec has had no reports of this issue occuring. This area should be inspected regularly as outlined in the Welds and Fasteners subsections in Section 4 of the unit’s Maintenance and Parts Manual.
PUN-3210
Altec has developed additional features and functionality for JEMS Connect. Features include Vehicle Status Indicators and Diagnostic Trouble Codes (DTCs), both are accessed from Connect.
CSR-3207
Altec Industries, Inc. has received notification from International that a condition exists relating to motor vehicle safety in certain vehicles that are equipped with Altec equipment. Towing variants of the Bendix electronic brake controller’s (EC80) Power Line Communication (PLC) functionality may incorrectly process certain signals. The EC80 may set a fault or stop operating or malfunction. Safety systems that depend on the ECU such as ATC, ABS, ESP, Active Cruise Control (ACC), and Collision mitigation (CMS) systems may have diminished or lost functionality increasing the risk of a crash.
SIL-3175
Altec has learned that certain DC and DM model derricks built from January 2019 to June 2024 could have improper weld fusion. This means the welds could fail, causing a crack.
SIL-3157
Altec has learned that the structural subbase welds on certain DH derricks built from July 2016 to December 2023 could contain stitch welds rather than the required continuous welds, which could result in cracks forming in the subbase.
SIL-3143
Altec has learned that a 12-volt Airtronics relay installed in the PDM could have been manufactured to an insufficient threshold on certain units built from December 2004 to October 2022. This can cause the relay to overheat and fail, causing the accessory lights to stop working.
SIL-3132
Altec has learned that certain Altec units equipped with an AXIS telematics control unit (TCU) built from June 2018 to April 2024 could have a telematics system that is not operating properly. Customers paying for digital complements such as JEMS Connect or E-Series Derricks Insights may not receive data.
SIL 3119
Altec has learned that an incorrect grade auger retention pin could be installed on certain DC, DL, and DM derricks built from July 2015 to August 2023. Over time, this could result in the pin becoming damaged.
SIL 3099
Altec has learned that on certain Altec units equipped with air suspension built from April 2020 to June 2023, some operators may be dumping the chassis airbags before deploying the outriggers. This can cause the airbags to become damaged. Altec has developed a new placard outlining the proper operating procedure.
SIL 3054
Altec has learned that certain units built with a Jobsite Energy Management System (JEMS) S/SE/LE from October 2020 to May 17, 2023, may fail to charge or operate properly, particularly when the battery is cold. Altec has developed a firmware update to resolve this issue.
CSR-3092
Altec Industries, Inc. has received notification from Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division, that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division and wholly owned subsidiary Freightliner Custom Chassis Corporation (FCCC), has decided a defect that relates to motor vehicle safety exists in certain 2020 to 2022 model year Freightliner 108SD, 114SD, and Business Class M2 vehicles; and FCCC Shuttle, Business Class M2, and S2RV chassis model vehicles that is equipped with Altec equipment. On the affected vehicles, the spline teeth in the windshield wiper arms may wear. This can result in a loss of wipers functioning correctly, reducing the driver's visibility and increasing the risk of a crash. If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during the inspection.
SIL 3068
Altec has learned that certain digger derricks and aerial devices of various models built from January 2010 to January 2023 may contain access steps with a handrail and side plate that come together in a small space causing a potential pinch point. Altec has created a kit to eliminate the possible pinch point.
CSR 3075
Altec Industries, Inc. has received notification from Navistar, Inc. that a condition exists relating to motor vehicle safety, compliance, or emissions in certain 2022 through 2024 model year Navistar HV and MV series vehicles built from January 8, 2021, through February 10, 2023, equipped with an automatic transmission that is equipped with Altec equipment. On certain trucks equipped with an automatic transmission, if the automatic transmission is still in drive or reverse position and the stationary variable engine speed control or stationary PTO switch is engaged, the engine RPM will ramp up and may overcome parking brake hold capability resulting in possible unexpected vehicle movement. Unexpected movement of the truck can increase the risk of property damage or personal injury.
SIL 3041
Altec has learned that when the coolant-style oil heater on certain AH75B/85B100B aerial devices built from April 2021 to August 2022 is active, the operator has to turn off the engine in order to disengage the power take-off (PTO). Replacement of a wiring harness in the pedestal is required to resolve this issue.
CSR 3051
Altec Industries, Inc. has received notification from Peterbilt that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Peterbilt has decided that certain 2022 through 2023 Model Year 365,367,389,567, and 579 chassis built during 02/15/2021 through 09/08/2022 fail to conform to Federal Motor Vehicle Safety Standard ("FMVSS") No. 101 - Controls and Displays; FMVSS No. 108 - Lamps, Reflective Devices, and Associated Equipment; FMVSS No. 121 - Air Brake Systems; and FMVSS No. 136 - Electronic Stabilty Control Systems for Heavy Vehicles. The 15-inch digital display may freeze without prior indication, and can be reset only by a key cycle, battery disconnect, or re-programming, which may increase the risk of a crash. Follow the guidance in the communication from Peterbilt. Altec is not able to perform this repair. The work must be completed by a Peterbilt Dealer.
CSR 3050
Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Navistar has decided that certain International trucks built from January 2022 through August 2022 could have a specific hex flange lock nut used in several, not all, steering and/or suspension locations that may have not been properly formed and heat treated to Navistar's specifications and can result in a loss of joint tension as the vehicle ages.
SIL 850
The body compartment wiring on certain Altec aerial devices, digger derricks, and body-only units built from 2014 to 2021 contains an in-line fuse located close to the lighting in the compartment, while other units are fused upstream, closer to the power source. Altec has learned that the units affected should have an in-line fuse close to the lighting, but this fuse was not installed on some units. In addition, some units may have exposed terminals at the end of certain portions of the wiring in the body. If the exposed terminals contact each other or with ground, the resulting direct short could damage the body compartment lighting. Inspect the body compartment lighting circuit at the unit's next scheduled service interval or within six months of receiving the SIL, whichever comes first. Use the Inspection Procedure or contact Altec to perform the inspection. This inspection and repair are covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer's warranty provider. Altec will perform the work for free at an Altec facility. If the customer or the customer's warranty provider performs the work, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor.
SIL 843
Altec has learned that the lift cylinder pivot pin retainers may bend or break during use on DT80 digger derricks built from March 2007 to October 2021. If the pin retainer fails, the pivot pin will still be held in place in the turntable or lower boom by retaining rings. However, the pin will be able to rotate in the pinning holes during lift cylinder movement. Altec has developed a kit containing high-strength pin retainers to replace the original pin retainers at both ends of the cylinder. The customer should order and install the High-Strength Pin Retainer Kit or schedule the installation of this kit by Altec. Do this no later than the next preventive maintenance interval or 30 days from the receipt of the SIL, whichever comes first. Also ensure that the lift cylinder spherical bearings are regularly greased according to the schedule stated in the Lubrication section in Section 4 of the unitâÂÂs Maintenance Manual. This repair is covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customerâÂÂs warranty provider. Altec will perform the work for free at an Altec facility.
SIL 852
Altec has learned that the electrohydraulic outrigger/tools control valve on AA755L and A-series aerial devices and DLB, DMB, and D2/3/4000B series digger derricks could have the potential to produce a very small amount of flow into the lower tools circuit when the outriggers and tools mode is engaged. This can cause slow unintended movement of a tool such as a pole puller cylinder that is connected to the tool circuit. A blanking plug must be installed to prevent this issue. Inspect the outrigger/tools control valve using the Inspection Procedure. The inspection and repair are covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer's warranty provider. Altec will perform the work for free at an Altec facility.
CSR 539
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Cummins Inc. has decided that a defect that relates to motor vehicle safety exists in certain Cummins X12 engines manufactured between April 26, 2016, and November 1, 2021, and for the installation in mixer, coach, emergency vehicle, refuse truck, recreational vehicle, and crane applications. Schedule repair with the nearest Cummins Distributor or authorized warranty dealer.
CSR 532
Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. On certain trucks equipped with an automatic transmission, if the automatic transmission is still in drive or reverse position and the stationary PTO switch is engaged, the engine RPM will ramp up and may overcome parking brake hold capability resulting in possible vehicle movement. Unexpected movement of the truck from the park position can increase the risk of property damage or personal injury.
CSR 529
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec aerial device or equipment. Navistar has decided that a non-conformance that relates to customer dissatisfaction exists in certain International HV models built with a 6x6 configuration. Contact any International dealer location to have your vehicle repaired at no cost to you. Altec is not able to perform this repair. The work must be completed by an International dealer.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.