Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SIL-3243
Altec has learned that hydraulic hoses on certain DM-E and DH derricks, built between 2021 and 2025, can come into contact with the cord reel, causing the reel to stick. This can cause the pole guide to become inoperable.
SIL-3209
Altec has learned that the velocity fuse, part of the HOP plumbing on the lower boom lift cylinder, may close and fail to open due to air in the circuit during normal operation on certain D3000H, DT65H, and DT85H series derricks built from July 2022 to May 2025. This can prevent the hydraulic overload protection system from operating properly to prevent a structural overload of the boom.
SIL-3214
Altec has learned that the king pin towing capacity placard might not be installed on certain DL derricks built from August 2005 to October 2024. This could lead to unintentional overloading which could result in cracks or deformations to the king pin assembly. Altec has had no reports of this issue occuring. This area should be inspected regularly as outlined in the Welds and Fasteners subsections in Section 4 of the unit’s Maintenance and Parts Manual.
PUN-3210
Altec has developed additional features and functionality for JEMS Connect. Features include Vehicle Status Indicators and Diagnostic Trouble Codes (DTCs), both are accessed from Connect.
CSR-3207
Altec Industries, Inc. has received notification from International that a condition exists relating to motor vehicle safety in certain vehicles that are equipped with Altec equipment. Towing variants of the Bendix electronic brake controller’s (EC80) Power Line Communication (PLC) functionality may incorrectly process certain signals. The EC80 may set a fault or stop operating or malfunction. Safety systems that depend on the ECU such as ATC, ABS, ESP, Active Cruise Control (ACC), and Collision mitigation (CMS) systems may have diminished or lost functionality increasing the risk of a crash.
SIL-3175
Altec has learned that certain DC and DM model derricks built from January 2019 to June 2024 could have improper weld fusion. This means the welds could fail, causing a crack.
SIL-3157
Altec has learned that the structural subbase welds on certain DH derricks built from July 2016 to December 2023 could contain stitch welds rather than the required continuous welds, which could result in cracks forming in the subbase.
SIL-3144
Altec has learned that certain DT85H derricks built from May 2022 to December 2023 equipped with a Parker brand lower control valve might have a lower control valve provided by the manufacturer with under-torqued tie rods.
SIL-3143
Altec has learned that a 12-volt Airtronics relay installed in the PDM could have been manufactured to an insufficient threshold on certain units built from December 2004 to October 2022. This can cause the relay to overheat and fail, causing the accessory lights to stop working.
SIL-3132
Altec has learned that certain Altec units equipped with an AXIS telematics control unit (TCU) built from June 2018 to April 2024 could have a telematics system that is not operating properly. Customers paying for digital complements such as JEMS Connect or E-Series Derricks Insights may not receive data.
SIL 3119
Altec has learned that an incorrect grade auger retention pin could be installed on certain DC, DL, and DM derricks built from July 2015 to August 2023. Over time, this could result in the pin becoming damaged.
SIL 3099
Altec has learned that on certain Altec units equipped with air suspension built from April 2020 to June 2023, some operators may be dumping the chassis airbags before deploying the outriggers. This can cause the airbags to become damaged. Altec has developed a new placard outlining the proper operating procedure.
SIL 3077
Altec has learned that the Samlex inverter default threshold on certain units built from August 2022 to April 2023 may not be able to accommodate the 110 power accessories at the platform. This can result in the operator being unable to use the accessories during normal operation until the inverter charges the battery above the threshold.
SIL 3080
Altec has learned that certain AH, LS, AT-P, AN, DC, DH-E/H, and AT-M Series aerial devices built from March 2022 to March 2023 have a non-skid coating on the deck that could delaminate and flake off over time. This causes the deck surface to lose its texture and is cosmetically unappealing.
SIL 3054
Altec has learned that certain units built with a Jobsite Energy Management System (JEMS) S/SE/LE from October 2020 to May 17, 2023, may fail to charge or operate properly, particularly when the battery is cold. Altec has developed a firmware update to resolve this issue.
CSR-3092
Altec Industries, Inc. has received notification from Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division, that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division and wholly owned subsidiary Freightliner Custom Chassis Corporation (FCCC), has decided a defect that relates to motor vehicle safety exists in certain 2020 to 2022 model year Freightliner 108SD, 114SD, and Business Class M2 vehicles; and FCCC Shuttle, Business Class M2, and S2RV chassis model vehicles that is equipped with Altec equipment. On the affected vehicles, the spline teeth in the windshield wiper arms may wear. This can result in a loss of wipers functioning correctly, reducing the driver's visibility and increasing the risk of a crash. If the driver has operated the windshield wipers as part of the recommended pre-trip inspection, the defect would likely be detectable during the inspection.
SIL 3068
Altec has learned that certain digger derricks and aerial devices of various models built from January 2010 to January 2023 may contain access steps with a handrail and side plate that come together in a small space causing a potential pinch point. Altec has created a kit to eliminate the possible pinch point.
CSR 3075
Altec Industries, Inc. has received notification from Navistar, Inc. that a condition exists relating to motor vehicle safety, compliance, or emissions in certain 2022 through 2024 model year Navistar HV and MV series vehicles built from January 8, 2021, through February 10, 2023, equipped with an automatic transmission that is equipped with Altec equipment. On certain trucks equipped with an automatic transmission, if the automatic transmission is still in drive or reverse position and the stationary variable engine speed control or stationary PTO switch is engaged, the engine RPM will ramp up and may overcome parking brake hold capability resulting in possible unexpected vehicle movement. Unexpected movement of the truck can increase the risk of property damage or personal injury.
CSR 3073
Altec Industries, Inc. has received notification from Kenworth Truck Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle that is equipped with Altec equipment. Kenworth Truck Company has determined that a defect, which relates to motor vehicle safety, exists in certain Model Year 2021-2024 T280, T380, and T480 vehicles built from 06/17/2020 through 01/17/2023. The brake pedal plunger may become dislodged when the brake pedal is fully depressed and rapidly released. This can prevent the driver from applying the service brakes, increasing the risk of a crash. No audible or visual warning is available. The risk of the brake plunger dislodging may be reduced by slowly releasing the service brakes and not allowing the pedal to release rapidly.
SIL 3041
Altec has learned that when the coolant-style oil heater on certain AH75B/85B100B aerial devices built from April 2021 to August 2022 is active, the operator has to turn off the engine in order to disengage the power take-off (PTO). Replacement of a wiring harness in the pedestal is required to resolve this issue.
CSR 3051
Altec Industries, Inc. has received notification from Peterbilt that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Peterbilt has decided that certain 2022 through 2023 Model Year 365,367,389,567, and 579 chassis built during 02/15/2021 through 09/08/2022 fail to conform to Federal Motor Vehicle Safety Standard ("FMVSS") No. 101 - Controls and Displays; FMVSS No. 108 - Lamps, Reflective Devices, and Associated Equipment; FMVSS No. 121 - Air Brake Systems; and FMVSS No. 136 - Electronic Stabilty Control Systems for Heavy Vehicles. The 15-inch digital display may freeze without prior indication, and can be reset only by a key cycle, battery disconnect, or re-programming, which may increase the risk of a crash. Follow the guidance in the communication from Peterbilt. Altec is not able to perform this repair. The work must be completed by a Peterbilt Dealer.
CSR 3050
Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Navistar has decided that certain International trucks built from January 2022 through August 2022 could have a specific hex flange lock nut used in several, not all, steering and/or suspension locations that may have not been properly formed and heat treated to Navistar's specifications and can result in a loss of joint tension as the vehicle ages.
CSR 3034
Altec Industries, Inc. has received notification from Cummins Inc. that a condition exists relating to motor vehicle safety, compliance, or emissions in certain vehicles with Cummins B6.7, L9, X12, and X15 engines that were manufactured between May 13, 2022, and June 28, 2022, equipped with Altec equipment.
CSR-3028
Altec Industries, Inc. has received notification from Navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Navistar has decided that a defect which relates to motor vehicle safety exists in certain 2022 and 2023 TC commercial buses, WorkStar model trucks, and HV, HX, LT, MV, RH, and Lonestar series trucks built June 1, 2021, through June 7, 2022, and equipped with R. H. Sheppard HD94E, M100P, M110P, HD94P, XD120P, MD83P, SD110P, M83P, M90P, or M80P model steering gears. A loss of steering increases the risk of a vehicle crash. A final remedy has not been determined.
CSR-3023
Altec Industries, Inc. has received notification from Daimler Trucks North America LLC (DTNA) that a condition exists relating to motor vehicle safety in a vehicle that is equipped with Altec equipment. For certain 2023 Freightliner 108SD, 114SD, and Business Class M2 vehicles manufactured from February 1, 2022, through May 13, 2022, the U-joint pinch bolts on the steering assembly could have been installed incorrectly. This could lead the steering wheel to detach from the front axle wheels, resulting in a possible loss of vehicle control and an increased risk of a crash.
CSR 529
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec aerial device or equipment. Navistar has decided that a non-conformance that relates to customer dissatisfaction exists in certain International HV models built with a 6x6 configuration. Contact any International dealer location to have your vehicle repaired at no cost to you. Altec is not able to perform this repair. The work must be completed by an International dealer.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.