MC2300001
Service Bulletin/Repair Instructions
Discontinuing 24 hour Roadside Assistance Partnership with Agero
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
MC2300001
Discontinuing 24 hour Roadside Assistance Partnership with Agero
SB-22-001
A problem was discovered in service where multiple vehicles have had an issue recharging if the Battery temperature falls below 0C°. This potentially affects all 2019-2022 D-Deliverators, E-Rapid Responders, R-Roadsters, and T-FUVs. When this occurs there is a fault that requires a hard reset to restore the vehicle. When the fault occurs, loss of regenerative braking. The root cause was confirmed that the Charger Enabled Relay (CER) was latching out when CCL drops below 0A more than 2 times in a minute. This was being caused by battery temperature dropping to 0°C, or state of charge rising to 100%.There will be new firmware updates made available. Customers will need to bring their vehicles in to have the new firmware updated.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.