2057841/5
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty.
Vehicle report
2023 BENTLEY BENTAYGA HYBRID
Service bulletins
177 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
2078038/5
Service Bulletin/Repair Instructions
Service info: Paint Damage/Anomalies | All Models
2083061/1
Service Bulletin/Repair Instructions
Real Wear Setup and Guide using VYSOR
2051562/17
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements
2065926/6
Service Bulletin/Repair Instructions
Fuel pressure regulator - DTC P242200 with symptom code 14536 evident within address 0001. Customer statement: The warning lamp for the emission control system is displayed within the DIP
2071190/4
Service Bulletin/Repair Instructions
HVAC failing to cool | DTC B16A1F0 in diagnostic address 00C5 | Bentayga Series (Hybrid).
2028794/10
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water.
2080097/2
Service Bulletin/Repair Instructions
Service info: Conversion of imported vehicles. Technical background: Conversion of a vehicle for use in a market other than the one for which it was originally designed or intended is not supported. Enquiries related to conversions or retrofits of vehicles from (or to) other markets (e.g. reimport from USA or UK) are not supported by Technical Support. Vehicles are developed and constructed according to specific market requirements of the respective destination country. As the compatibility of different components (e.g. control units) cannot be defined comprehensively regarding their mutual dependence and interaction in the case of modifications, and in order to prevent danger or risks due to constructional changes, support or advice regarding these modifications cannot be provided.
2028808/10
Service Bulletin/Repair Instructions
Service info: Engine oil – Specific oil type and oil consumption reference.
2051187/13
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2068273/6
Service Bulletin/Repair Instructions
Multiple random misfires evident during PDI.
2075786/3
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms) There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2071131/6
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support Technical Background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis
2080411/2
Service Bulletin/Repair Instructions
Warnings in the DIP: DTCP0F0000 stored in HV battery management controller 008C | Bentayga PHEV | 23MY. Customer Statement: Malfunction Identification lamp (MIL) occurs in the driver’s instrument panel (DIP).
2051562/16
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2057841/4
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty. Customer statement / workshop findings: Windscreen cracked/damaged
2059612/7
Service Bulletin/Repair Instructions
Home Charging Unit PIN code - Bentayga Hybrid and Flying Spur Hybrid. Customer statement / workshop findings: Bentley Home Charging Unit – Unable to recollect Personal Identification Number (PIN). Unable to charge High Voltage Battery with Bentley Home Charging Unit.
2051562/15
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2080097/1
Service Bulletin/Repair Instructions
Service info: Conversion of imported vehicles
2051562/14
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Condition: 12 volt battery flat or unserviceable
2079669/1
Service Bulletin/Repair Instructions
Questionnaire For All Technical Connected Car Queries. Condition: This questionnaire is designed to gather all necessary information from retailers before escalating a technical request through DISS for connected car related issues.
2065926/5
Service Bulletin/Repair Instructions
Fuel pressure regulator - DTC P242200 with symptom code 14536 evident within address 0001. Customer statement: The warning lamp for the emission control system is displayed within the DIP
2071190/3
Service Bulletin/Repair Instructions
HVAC failing to cool | DTC B16A1F0 in diagnostic address 00C5 | Bentayga Series (Hybrid) | 23MY - 25MY.
2061195/4
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns.
2028808/9
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2051187/12
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2052785/10
Service Bulletin/Repair Instructions
Brake noise identification
2056407/7
Service Bulletin/Repair Instructions
Running gear - Noise identification. Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2068273/5
Service Bulletin/Repair Instructions
Multiple random misfired evident during PDI. Condition: Multiple random cylinder misfire DTC’s detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: • V8 - ECM 1 - V8 (Address 01) ECM control unit • W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2075786/2
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2028794/9
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems
2063651/5
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s)
2064337/4
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI.
2068946/10
Service Bulletin/Repair Instructions
Dynamic ride system warning visible - DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2). Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)
2071131/5
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.
2069493/4
Service Bulletin/Repair Instructions
Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines. Condition: The right and/or left hand front rearmost lower suspension lever inner hydraulic mounts are leaking oil or showing signs of dry oil stains
2069806/7
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines
2078395/1
Service Bulletin/Repair Instructions
Service info: Leather Damage/Anomalies | All Models. Condition: In rare instances the customer and/or retailer may identify the presence of damage or visual anomalies on leather trimmed surfaces within the vehicle cabin during or post pre-delivery inspection.
2050542/8
Service Bulletin/Repair Instructions
Front Exterior Lighting Steamed Up/Leaks | 12-24MY.
2069806/6
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines.
2075786/1
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2077519/2
Service Bulletin/Repair Instructions
Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.
2077783/1
Service Bulletin/Repair Instructions
E-Machine temperature fault DTC P0A2E00 | Bentayga and Flying Spur (Hybrid) | 20-23MY. Condition: MIL and/or HV warning message on DIP. DTC stored in 0051 Power Electronics P0A2E00: Drive Motor "A" Temperature Sensor Circuit.
2077529/2
Service Campaign
Seat Fans Inoperative | All Models | 17-25MY. Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.
2077519/1
Service Bulletin/Repair Instructions
Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness
2077529/1
Service Bulletin/Repair Instructions
Seat Fans Inoperative | All Models | 17-25MY
2071190/2
Service Bulletin/Repair Instructions
HVAC failing to cool | DTC B16A1F0 in diagnostic address 00C5 | Bentayga Series (Hybrid) | 23MY - 25MY. Customer statement: HVAC system is not cooling. Workshop findings DTC B16A1F0 - Refrigerant shut-off valve Icing - water load too high, evident within diagnostic address 00C5.
2051187/11
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2068273/4
Service Bulletin/Repair Instructions
Multiple random misfires evident during PDI. Condition: Multiple random cylinder misfire DTC’s detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: • V8 - ECM 1 - V8 (Address 01) ECM control unit • W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2062080/10
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo and V6 (Hybrid) - Fuel Pressure Regulation - Numerous DTC's.
2071131/3
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support
2028794/8
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited
2057978/8
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment. Condition: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires “topping up” between services.
2062365/5
Service Bulletin/Repair Instructions
Bentayga and New Flying Spur Hybrid - DTC P103A00 evident - Engine Oil Fuel Portion Too High. Customer statement: • Warning message within the DIP • The message asks the customer to ‘warm up engine’ accompanied by a yellow warning (Figure 1) No other symptoms are experienced.
2064337/3
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition: In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products • All vehicles produced post 1990 Model year can be run using E10 fuel However • All vehicles produced before 1990 Model year MUST NOT use E10 fuel
2028808/8
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2063410/7
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Condition: Issue suspected with the Infotainment Main unit (5F / J794) - For example: • MMI screen image flickers or goes blank • No response to selection • Audio cuts out
2056407/6
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering.
2063017/4
Service Bulletin/Repair Instructions
Road wheel inspection procedure. Condition: In the event a complaint is received regarding road wheel/s condition for example: • Scratches • Corrosion • Damage • Blemishes • Chipping
2063651/4
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s)
2065926/4
Service Bulletin/Repair Instructions
Fuel pressure regulator - DTC P242200 with symptom code 14536 evident within address 0001.
2052785/9
Service Bulletin/Repair Instructions
Brake noise identification. Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: • Brake discs or pads are close to their wear limit • New brake pads and/or discs have not been properly bedded in after installation • Aftermarket pads or discs are installed • There is debris such as small stones, grit, road salt or sand between the brake disc and pad • Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time
2075562/1
Service Bulletin/Repair Instructions
Keyless entry system (KESSY) function was found to be disabled when the vehicle was parked for a short duration of time. Customer statement / workshop findings: Keyless entry system (KESSY) function is disabled when the vehicle is parked for a short duration of time Technical background: The reported symptom is due to the Battery management shut off stages being too early due to the battery size being incorrectly entered on replacement
2071131/2
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.
2075313/1
Service Campaign
Software update for the On Board Charger - 00C6 (SC24/26). The software prevents the 12 volt battery from discharging The issue can occur whilst the high voltage system is being charged (for example overnight) in some cases this can discharge the 12 volt battery Should the 12 volt battery be discharged the vehicle cannot be started.
2075035/1
Service Bulletin/Repair Instructions
DTC B200000 with symptom code 1049088 evident in the high voltage battery charger control module (Diagnostic address C6).
2075041/1
Service Bulletin/Repair Instructions
Lower and/or upper front suspension lever bushes - Warranty replacement guidelines.
2068946/7
Service Bulletin/Repair Instructions
DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement / workshop findings Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor
2073955/1
Service Bulletin/Repair Instructions
New Flying Spur (Hybrid) and Bentayga (Hybrid) - DTC P019100: Fuel Rail Pressure Sensor "A" Circuit Range/Performance. Customer statement / workshop findings Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) with a “Drive System Fault” warning, the following DTC listed below evident within Engine control module 1: • P019100 Fuel Rail pressure Sensor ‘A’ Circuit Range/Performance Technical background On engine restart after a drive (engine at operating temperature) the check engine lamp illuminates within the DIP with a “Drive System Fault” warning - DTC P019100 is logged
2069806/5
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2051562/12
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.
2072847/1
Service Bulletin/Repair Instructions
Software update to 0042 (Driver door control module) and 0052 (Passenger door control module) - SC24/02, Technical background: Software updates are available for the following control modules: - Driver door control module (Diagnostic address 0042) And - Passenger door control module (Diagnostic address 0052) Remedy: The update changes the parameters of the following rear door functions: - Left and right hand rear door open functionality (improved access) - Left and right hand rear door soft close functionality (improved operation).
2069252/2
Service Bulletin/Repair Instructions
Warnings within the DIP for the rear steering system - DTC B200096 and/or P060700 evident within diagnostic address 00CB. Customer statement / workshop findings: - Rear Steering Fault warning present within the DIP. Workshop findings: The following DTCs could be evident within diagnostic address 00CB - Rear Axle Steering control module - DTC B200096 and/or P060700 - The rear wheels may also be tracking incorrectly. Technical background: In the event the symptom described with the Customer statement/workshop findings section is evident the operative should conduct the instructions within the Measure section.
2072732/1
Service Bulletin/Repair Instructions
Customer reports the electric driving range is not as expected. Technical background: To confirm the vehicle is operating correctly and being driven efficiently, the guidelines within the Measure section should be followed (Subject to a genuine customer complaint) By following the guidelines within the Measure section (depending on vehicle type) it should then be possible to determine if the vehicle is operating within specification.
2063410/6
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Customer statement / workshop findings: Issue suspected with the Infotainment Main unit (5F / J794) - For example: - MMI screen image flickers or goes blank - No response to selection - Audio cuts out.
2066502/3
Service Bulletin/Repair Instructions
Charging starts and stops when using a high voltage charging unit - DTC P33E800 is evident within 00C6. Customer statement / workshop findings: - When using a high voltage charging unit to charge the high voltage battery, charging starts and is then interrupted/stops Workshop findings The following DTC is also evident: - P33E800: Charge socket A, charge connector lock mechanical malfunction - passive/sporadic.
2066040/3
Service Bulletin/Repair Instructions
Oil leak from the oil separator/breather connection - Intake manifold whistle - Engine warning lamp illuminated. Customer statement - Engine warning lamp illumintaed within the DIP And/or - Whistling noise(s) from the Inlet manifold Workshop findings: Oil leak between the oil separator tank and the Bank 1 breather line connection
2072055/1
Service Bulletin/Repair Instructions
Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.
2072251/1
Service Bulletin/Repair Instructions
During the Pre Delivery Inspection (PDI) the high voltage coolant level is not at maximum (Between minimum and maximum).
2028794.7
Service Bulletin/Repair Instructions
Engine Coolant Mixture - Restrictions on use of desalinated water Customer Statement: -Engine coolant requires topping up or replacing
2052785.8
Service Bulletin/Repair Instructions
Brake Noise Identification: Customer Statement: -Noise/squeal complaint from the braking system Technical Background: -The noise/squeal can be reproduced and clearly assigned to the braking system
2061195/3
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2063651.3
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s) Customer Statement: -Cracks evident in the sidewall and/or tread pattern (See the examples in Figures 1 and 2 showing cracks within the tread pattern)
2065697.3
Service Bulletin/Repair Instructions
Bentayga Hybrid - Emission control system warning lamp illuminated within the DIP - Open circuit DTCs evident Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)
2065715.3
Service Bulletin/Repair Instructions
Bentayga Hybrid - Emission control system warning lamp illuminated within the DIP - Potential wiring clash condition Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)
2068273.3
Service Bulletin/Repair Instructions
Multiple Random Misfires Evident During PDI Customer Statement: -Multiple random cylinder misfire DTCs detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: -V8 - ECM 1 - V8 (Address 01) ECM control unit -W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2050542.7
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks Customer Statement: -1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.
2051776.5
Service Bulletin/Repair Instructions
Key blade can be difficult to remove from key fob. Technical Background: -Deviations in the key blade and key fob assembly could make it difficult to remove the key blade.
2055540.4
Service Bulletin/Repair Instructions
Rumble noise and/or floor pan/steering column vibration Customer Statement: -Floor pan or steering column/steering wheel vibration when manoeuvring/steering at slow speeds with steering wheel input
2055693.4
Service Bulletin/Repair Instructions
Unable to run basic settings within the Adaptive suspension control unit (J775) Customer Statement: -Unable to run Basic setting (full process + rebound end stops) after a new adaptive air suspension control unit has been fitted or work has been conducted on the suspension system which requires the Basic setting (full process + rebound end stops) procedure performing
2056407.5
Service Bulletin/Repair Instructions
Running gear - Noise identification Workshop Findings: -The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2057978.7
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment Customer Statement: -Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services.
2059392.4
Service Bulletin/Repair Instructions
Bentayga - PDC system not working or PDC system false detection Customer Statement: PDC system not working or PDC system false detection Warning evident within the DIP
2059612.5
Service Bulletin/Repair Instructions
Bentayga Hybrid and New Flying Spur Hybrid - Home Charging Unit PIN code Customer Statement: -Bentley Home Charging Unit Unable to recollect Personal Identification Number (PIN). Unable to charge High Voltage Battery with Bentley Home Charging Unit.
2063017.3
Service Bulletin/Repair Instructions
Road wheel inspection procedure Customer Statement: In the event a complaint is received regarding road wheel/s condition for example: - Scratches - Corrosion - Damage - Blemishes - Chipping Please refer to the onward instructions
2071540/1
Service Bulletin/Repair Instructions
Bentayga/New Flying Spur - Hybrid - DTC P0B2500 and/or P0B2600 in 008C - High voltage battery management control unit. Customer statement / workshop findings: - Yellow engine warning light illuminated within the DIP - Red high voltage battery warning light illuminated within the DIP Workshop findings - DTC P0B2500 and/or P0B2600 stored within 008C - High voltage battery management control unit.
2051562/11
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section
2053177/19
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2066246/3
Service Bulletin/Repair Instructions
Bentayga/New Flying Spur - DTC P0C4A00 Hybrid/EV Battery Pack Coolant Pump 'A' Control Performance within address 8C. Customer statement / workshop findings - Speed limitation noticeable when driving in EV mode (Restricting the vehicle speed to approximately 30mph/48kph) - Refer also to the video on the Bentley Hub referencing TPI 2066246/- - No other warnings are evident within the DIP Workshop findings: - DTC P0C4A00 Hybrid/EV Battery Pack Coolant Pump 'A' Control Performance within Address 8C Battery Regulation Control Unit
2069806/4
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2071190/1
Service Bulletin/Repair Instructions
Bentayga Hybrid - HVAC not cooling - DTC B16A1F0 is evident within diagnostic address 00C5. Customer statement / workshop findings: Customer statement HVAC system is not cooling Workshop findings: DTC B16A1F0 - Refrigerant shut-off valve Icing - water load too high, evident within diagnostic address 00C5 Technical background: Upon receipt of a customer complaint relating to HVAC system not cooling and DTC B16A1F0 is evident, please refer to the Measure section of this TPI.
2069806/3
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/2
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.
2059612/4
Service Bulletin/Repair Instructions
Bentayga Hybrid and New Flying Spur Hybrid - Home Charging Unit PIN code. Customer statement / workshop findings: Bentley Home Charging Unit: Unable to recollect Personal Identification Number (PIN). Unable to charge High Voltage Battery with Bentley Home Charging Unit. Technical background: The Bentley Home Charging Unit can be protected from unauthorised use by creating a four-digit PIN. If the PIN authorisation function is activated it has to be entered in the Home Charging Unit before it is used to charge the High Voltage Battery. If a Customer forgets the assigned PIN it will not be possible to unlock the Bentley Home Charging Unit. Follow the steps within the Measure section to reset the PIN. Measure: If the Bentley Home Charging Unit PIN is forgotten the user manual suggests the Customer contact an authorised Bentley Retailer to enable PIN reset. Currently the PIN reset system is not available to Bentley Retailers, although a service solution is in progress. Should a Customer request PIN reset, please advise that a Personal Unlock Key (PUK) is included within the letter originally supplied with the Bentley Home Charging Unit. If the Customer enters the PUK into the Bentley Home Charging Unit a new PIN may be set.
2051187/9
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: - Poor engine running - Reduced power - Engine warning lamp illuminated - Symptom related DTCs evident within the applicable engine control unit(s) Technical background: Technical Product Information (TPI) to assist retailers when diagnosing poor engine running or misfires.
2070843/1
Service Bulletin/Repair Instructions
Bentayga & New Flying Spur Hybrid - Home Charging Unit - Restricted operation or charging not possible message displayed. Customer statement / workshop findings: High voltage system - Bentley home charging unit (High version) error message shown within the display screen The error message can be as follows: - Restricted operation Or - Charging not possible. Technical background: In the event the symptoms described are evident, the operative should refer to the instructions within the Measure section of this TPI.
2063729/3
Service Bulletin/Repair Instructions
Fitment of control modules from donor vehicles for test purposes. Technical background: If an issue is suspected for one of the control modules listed below: - Onboard supply control unit (J519) - Convenience system central control unit (J393) - Data bus diagnostics interface (J533) - Control unit 1 for Information Electronics (J794) - Control unit in dash panel insert (J285) - Emergency call module control unit (J949) The fitment of donor parts from another vehicle is not advisable and only possible if approved from Product Support via an open DISS query. The donor of parts should only be used as a temporary test VERY IMPORTANT: The ODIS replace routine MUST NOT be carried out under any circumstances.
2066502/2
Service Bulletin/Repair Instructions
Charging starts and stops when using a public charging unit. Customer statement: - When using a public charging unit to charge the high voltage battery, charging starts and is then interrupted/stops Workshop findings The following DTC is also evident: - P33E800: Charge socket A, charge connector lock mechanical malfunction passive/sporadic Measure: 1) Referring to Rep.Gr 93 - Carry out an Inspection and classification of the Hybrid battery unit AX1. 2) Check the operation of the charging system using the customers and the retailers own charging equipment 3) Run a full diagnostic log and check if the DTC within the Technical background section are evident.
2070443/1
Service Bulletin/Repair Instructions
Software update to diagnostic address 0006 - Front passenger seat recline angle update (SC23/15). Technical background: A software update is available for diagnostic address 0006 - Front passenger seat control unit. The update relates to the reclining angle of the passenger front seat, currently the front passenger seat with footrest has a recline angle of 33 degrees. Once the software update has been conducted the reclining angle of the passenger front seat will be 41 degrees The driver seat will remain the same with a recline angle of 60 degrees.
2060205.6
Service Bulletin/Repair Instructions
Engine Colling System Over Cooling - DTC P218100 - V8 Kovomo Customer Statement: -Emission Control lamp illuminated on the Driver Instrument Panel -The time to reach the correct engine coolant operating temperature has increased
2069806.1
Service Bulletin/Repair Instructions
HVAC Refrigerent Leakage - Diagnosis Guidelines Customer Statement: -HVAC not cooling or HVAC cooling less than expected
2046299.17
Service Bulletin/Repair Instructions
Bentayga - 1.2KHz - 1.4KHz rear brake squeal Customer Statement: -Squeal from the rear of the vehicle at low speed while braking
2058484.12
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation Customer Statement: -Engine warning lamp is illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below. -P310B00 with symptom code 2638 - Low Fuel Pressure Regulation
2062365.4
Service Bulletin/Repair Instructions
Bentayga and New Flying Spur Hybrid - DTC P103A00 - Engine Oil Fuel Portion Too High Customer Statement: -Warning message within the DIP -The message asks the customer to (warm up engine) accompanied by a yellow warning. No other symptoms are experienced.
2069252.1
Service Bulletin/Repair Instructions
Warnings Within the DIP for the Rear Steering System - DTC B200096 and/or P060700 Evident Within Diagnostic Address 00CB Customer Statement: -Rear steering fault warning present within the DIP
2036678.5
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic Checks Technical Background: -There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.
2062622.2
Service Bulletin/Repair Instructions
Water Leak/Wind Noise Diagnosis Customer Statement: -Water leak/wind noise evident -The instructions within this TPI should be followed to assist in the diagnosis of water leaks or wind noise.
2068670.1
Service Bulletin/Repair Instructions
Rear Heated Armrest Functionality - Software Update (SC22/36) Technical Background: -Software update is required to Address 08 - Air conditioning control unit
2058484.10
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with symptom code 2638 - Check engine lamp - Fuel pressure regulation Condition: Engine warning lamp is illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below:
2049586.11
Service Bulletin/Repair Instructions
Misfiring, W12 TSI - Excessive carbon build up cylinder leakage Customer Statement: -Emission control warning signal displayed, engine misfire Workshop Findings: -Event entries in engine control unit relating to cylinder misfires- excessive carbon build up to leading to cylinder leakage and spark plug foul
2028808.6
Service Bulletin/Repair Instructions
All 12MY Engine Oil- Service Info: Engine Oil - Specific oil type and oil consumption reference, Technical Background: -The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. -The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type -Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering.
2046299.15
Service Bulletin/Repair Instructions
Bentayga - 1.2KHz-1.4KHz brake squeal Customer Statement: -Squeal from the rear of the vehicle at low speed while braking. Technical Background: -While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complain of brake noise from the customer.
2048616.10
Service Bulletin/Repair Instructions
Creaking noise from the front suspension when maneuvering Technical Background: -The noise present in the sound file is caused by defective lower suspension lever - rear - hydraulic mounts. In order to reproduce the noise this bush must be twisted, therefore the noise can appear in the following circumstances. -When performing parking maneuvers with the brake applied -When steering from lock to lock with the vehicle in motion and the brake applied -When the vehicle is moved with steering input over uneven surfaces (a ramp or speed bump)
2050542.6
Service Bulletin/Repair Instructions
Body/Equipment: Front exterior lighting steamed up/leaks Customer Statement: -The lenses of the headlights/front fog lamps are steamed up/damp from the inside with minor drips
2051187.8
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2051562.10
Service Bulletin/Repair Instructions
12 Volt - Battery Test Instruction Technical Background: -For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the measure of this section of this TPI.
2053177.18
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Customer Statement: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle.
2058423.9
Service Bulletin/Repair Instructions
New Continental GT/GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life - W12 Only Customer Statement: -Warning on the Driver Instrument Panel (DIP) - Oil pressure too low -DTCs relating to oil pressure may also be stored within the master ECU -Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU)
2061195.2
Service Bulletin/Repair Instructions
Telephone Functionality Complaint- Minimum Standards Required For Analysis of Concerns Customer Statement: -The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.
2063651.2
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s) Customer Statement: -Cracks evident in the sidewall and/or tread pattern Technical Background: -The issue is mainly evident on vehicles with very low usage This is a result of the tyre compound hardening due to the following: -Tyre age -Tyre pressure not adjusted to specification -Low mileage/vehicle usage -Vehicle storage conditions
2065919.4
Service Bulletin/Repair Instructions
Water Leaking from the mechanical water pump- Low coolant level warning displayed - W12 TSI Customer Statement/Workshop Findings: -Coolant leaking from the mechanical coolant pump -Coolant witness mark on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed
2068273.2
Service Bulletin/Repair Instructions
Multiple Random Misfires Evident During PDI Customer Statement: -Multiple random cylinder misfire DTCs detected during PDI -DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: -V8-ECM1 - V8 (Address 01) ECM control unit -W12 - ECM1 - (Address 01) and/or ECM 2 (Address 11)
2062365.3
Service Bulletin/Repair Instructions
Bentayga and New Flying Spur Hybrid - DTC P103A00 Evident- Engine Oil Fuel Potion Too High Customer Statement: -Warning message within the DIP -The message asks the customer to (warm up engine) accompanied by a yellow warning (figure 1) No other symptoms are experienced.
2064679.2
Service Bulletin/Repair Instructions
Oil leaking from the tell tale hole - CDA actuator fixings or Fuel rail fixings or vacuum assembly fixings - V8 Kovomo
2066852.3
Service Bulletin/Repair Instructions
Shaker Speaker - Diagnostic Checks Technical Background: -There have been instances where shaker speakers have been changed under warranty for the complaint of sound distortion, yet when tested by Bentley motors and the supplier, no fault could be found with the returned unit.
2064779.2
Service Bulletin/Repair Instructions
Creaking/squeak noise from the front suspension (upper inner level bushes) Technical Background: -The noise present in the sound file is caused by defective upper inner level bush/bushes. the noise can appear in the following possible scenario -When the vehicle is moved with the steering input over uneven surfaces (for e.g a ramp or speed bump)
2065148.2
Service Bulletin/Repair Instructions
V8 Kovomo- Engine MIL light on - DTC P04F000: EVAP system high pressure purge line performance evident Technical Background: -In the event the symptom described is evident the operative should carry out the instructions within the Measure section
2065197.2
Service Bulletin/Repair Instructions
Squeaking/creaking noises from the front axle and/or leaks at the lower ball joint/s Customer Statement: -A leak is visible at the boot of the lower ball joint (grease emerging) however the boot does not show any damage
2065664.2
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Engine MIL Light on - DTC (O2 sensor signals swapped bank 1 sensor 2/Bank 2 sensor 2) Customer Statement: -DTC P004100 (O2 sensor signals swapped bank 1 sensor 2/bank 2 sensor 2 is evident within address 0001 engine control unit and MIL light active after attempting to conduct a readiness test)
2065715.2
Service Bulletin/Repair Instructions
Bentayga Hybrid- Emission control system warning lamp illuminated within the DIP-Potential wiring clash condition Workshop Findings: -Various/Numerous open circuit DTCs evident within the Engine control unit (Address 001)
2065918.2
Service Bulletin/Repair Instructions
V8 Kovomo- Bentayga - Water pump drive gear cover (deletion) Workshop Findings: -The original water pump has a cover fitted directly over the top of the water pump drive gear -However the replacement water pump does not have a cover fitted
2065926.2
Service Bulletin/Repair Instructions
Fuel Pressure regulator- DTC P242200 with symptom code 14536 evident within address 0001 Workshop Findings: -DTC P242200 with symptom code 14536 - EVAP System Vent Valve Stuck Closed - DTC evident in Engine Control Module Address 0001
2066236.2
Service Bulletin/Repair Instructions
Unintended sounding of the alarm siren - Following activation of the ignition or whilst the vehicle is left standing Customer Statement: -The following DTCs could also be evident within the diagnostic address 0046 and/or 00BB and/or 00BC -B131DF5: alarm system siren supply voltage lower limit value less than -B131D29: sirens/alarm horn for anti-theft warning system range/performance -B131D29: anti-theft alarm system siren/alarm horn signal, not valid
2067399.2
Service Bulletin/Repair Instructions
Warning evident within the DIP for the steering system - DTC U103100 evident within diagnostic address 0044 Workshop findings: -DTC U103100 with symptom code 3146753 - FlexRay data bus No synchronization evident within diagnostic address 0044
2051046.6
Service Bulletin/Repair Instructions
Night vision camera- Washer Jet Leaking Customer Statement: -Washer fluid dripping/leaking from the night vision camera washer jet
2051776.4
Service Bulletin/Repair Instructions
New Continental GT - Key blade can be difficult to remove from key fob Technical Background: -Deviations in the key blade and key fob assembly could make it difficult to remove the key blade.
2053351.8
Service Bulletin/Repair Instructions
Buzzing noise from engine area Customer Statement: -Buzzing noise heard at idle from the sump area when the vehicle is elevated on a workshop ramp. -The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances.
2053429.5
Service Bulletin/Repair Instructions
Emission Control System Lamp Illuminated DTC P044100 Evident Customer Statement: -Emission control system warning lamp illuminated within the Driver Information Panel (DIP) in conjunction with DTC - P044100: EVAP Emission Contr.Sys.Incorrect Purge Flow - logged within on or both engine control modules
2055693.3
Service Bulletin/Repair Instructions
Unable to run Basic settings within the Adaptive suspension control unit (J775) Customer Statement: -Unable to run Basic setting (full process + rebound end stops) after a new adaptive air suspension control unit has been fitted or work has been conducted on the suspension system which requires the Basic setting (full process + rebound end stops) procedure performing
2056407.4
Service Bulletin/Repair Instructions
Running Gear - Noise Identification Customer Statement: -Noise complaint from the suspension and/or steering
2058573.2
Service Bulletin/Repair Instructions
DTC P04F000 EVAP system high pressure purge line performance DTC logged Technical Background: -The DTC is related to mismatched terminal locations of the Pressure sensor for the activated charcoal filter system -G804
2059379.3
Service Bulletin/Repair Instructions
High pitched whistle from the engine - Warning light within the DIP - Engine not running smoothly - Numerous DTCs Technical Background: -Air intake leak due to a broken one-way diaphragm valve from within the Bank 1 breather line
2059392.3
Service Bulletin/Repair Instructions
Bentayga - PDC system not working or PDC system false detection Workshop Findings: -Parking aid sensor range/performance DTCs evident within numerous control units
2060723.2
Service Bulletin/Repair Instructions
Bentayga- Winter Wheel and Tyre for CSiC Braking Systems Technical Background: -When opting to use winter tyres on vehicles specified with ceramic brake rotors, the only permissible wheel rim option is 21 inch 7 twin spoke - 36A601025Q
2062092.2
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P304300 with symptom code (10061) - Fuel pump mechanical malfunction- MIL lamp Customer Statement: -Check engine lamp illuminated within the Driver Instrument Panel (DIP)
2062261.4
Service Bulletin/Repair Instructions
Bentayga - Air Suspension warning light within the DIP - DTCs P089200 - C104707 - C103B13 Evident within Address 74 Customer Statement: -Air suspension warning light within the DIP
2063017.2
Service Bulletin/Repair Instructions
Road Wheel Inspection Procedure: Customer Statement: In the event of a complaint is received regarding road wheel/s condition for example: -scratches -corrosion -damage -blemishes -chipping
2064337.2
Service Bulletin/Repair Instructions
Usage of E10 Fuel Customer Statement: -In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI
2064404.2
Service Bulletin/Repair Instructions
Brake pedal clicking after the vehicle pulls away (following initial engine start) Customer Statement: -Complain of the brake pedal clicking shortly after vehicle start up/drive away (following engine start) once the vehicle reaches 20kmh/12mph
2067597.2
Service Bulletin/Repair Instructions
Door Speakers (Naim) not illuminating with the door(s) closed regardless if the exterior lights are on or off Technical Background: -The Naim logo only illuminates when the door is open on vehicles with Naim audio (8RF) and without mood lighting (QQ0)
2051187.7
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2061344.8
Service Bulletin/Repair Instructions
Rear Brake Pad - Shim Installation (SC 20/32) Technical Background: -Fitment of shims to the rear brake pads, specific grease should also be applied to the shims.
2068273.1
Service Bulletin/Repair Instructions
Multiple Random Misfires Evident During PDI Customer Statement: -Multiple random cylinder misfire DTC's detected during PDI-DTC P030000: Random/Multiple cylinder misfire detected with the following control units: -V8-ECM1-V*(Address01)ECM control unit -W12-ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2065919.3
Service Bulletin/Repair Instructions
Water Leaking from the mechanical water pump- Low coolant level warning displayed Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness mark on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed
2068064.1
Service Bulletin/Repair Instructions
Front Door Clash Condition with the Rear Door Brightware (left and/or right hand side) Customer Statement: -The front door inner panel hem is clashing with the rear door lower brightware during the closing operation of the front door.
2067729.2
Service Bulletin/Repair Instructions
Spurious Diagnostic Trouble Codes (DTCs) stored Customer Statement: -Customers may not be aware of the Diagnostic Trouble Codes (DTCs) listed however the operative may discover one or a combination of the DTCs within the measure section of this TPI whilst conducting a guided fault finding (GFF) sweep.
2051562.9
Service Bulletin/Repair Instructions
12 Volt- Battery Condition Checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2067489/1
Service Bulletin/Repair Instructions
Window side glass - Identification - Standard (STD) or Privacy (PRV) Customer Statement: - Incorrect side glass fitted - Standard (STD) not Privacy (PRV) or visa versa and/or Defects are evident within the glass Technical Background: -The instructions within the Measure section MUST only be followed if the glass is to be replaced
2053177/17
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: -The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants -Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2067729/1
Service Bulletin/Repair Instructions
Spurious Diagnostic Trouble Codes (DTCs) stored. Customer statement / workshop findings: -Customers may not be aware of the Diagnostic Trouble Codes (DTCs) listed However The operative may discover one or a combination of the DTCs within the Measure section of this TPI whilst conducting a Guided Fault Finding (GFF) sweep Technical background: -The DTCs detailed within the Measure section are listed for Bentayga and Bentayga EWB models
2067488/1
Service Bulletin/Repair Instructions
Veneer/trim mismatch - DISS query requirements. Customer statement / workshop findings: In the event that a trim mismatch is detected for example: - Piano black veneer is supplied although the customer ordered walnut veneer Or - The interior trim colour is incorrect for example: Cricket ball interior trim is supplied although the customer ordered Hotspur The operative should refer to the Technical background section
2062365/2
Service Bulletin/Repair Instructions
Bentayga and New Flying Spur Hybrid DTC P103A00 evident Engine Oil Fuel Portion Too High. Customer statement / workshop findings: - Warning message within the DIP - The message asks the customer to warm up engine accompanied by a yellow warning (Figure 1) No other symptoms are experienced. Workshop findings - DTC P103A00 evident - Engine Oil Fuel Portion Too High (Figure 2) Smell of fuel in the engine oil Technical background: The warning is caused by the level of unburnt fuel in the engine oil. This value is calculated by the Engine Control Module (ECM) and is based on the driver usage pattern The more cold starts the Internal Combustion Engine (ICE) is exposed to the higher the chance of fuel making its way into the engine oil via the cylinders When the fuel calculation reaches the pre-programmed amount this then causes the DTC to be triggered
2067418/1
Service Bulletin/Repair Instructions
Bentley brand name lettering is no longer applied to the rear calipers (vehicles specified with iron brakes). Customer statement / workshop findings: The rear brake calipers do not have the brand name lettering Bentley applied to the rear brake calipers However The front brake calipers do have the brand name lettering Bentley applied to the front brake calipers Technical background: Refer to the production change section Production change: All vehicles which have been produced post 31.05.2022 onwards do not have the brand name lettering Bentley lettering applied to the rear brake calipers as shown in Figure 1
2066843/1
Service Bulletin/Repair Instructions
Engine vibration/humming at idle - Active engine mount diagnosis guidelines. Customer statement: Engine vibration/humming noise at idle Workshop findings DTC C113111 - 307 - Actuator 1 for assembly mounting Short circuit to Ground (GND) evident within the engine mounting control module - Diagnostic address 00BA Technical background In the event the issue is as described, refer to the Measure section of this TPI.
2065604/1
Service Bulletin/Repair Instructions
Suspicion that control units or services have been influenced by third parties. Customer statement / workshop findings: In the event a customer complaint is received relating to a suspicion that control units or services have been influenced by third parties the instructions within this TPI should be followed. Technical background: A suspicion that control units or services have been influenced by third parties means that unauthorised people or groups may have gained access to a vehicle's control unit(s) or online services and may have manipulated them in such a way that may compromise customer data confidentiality or the operation of the vehicle and/or online services. When investigating potential third party influences of control units or online services, it is important to take all normal diagnostic measures to rule out a normal functional error or misuse of the system by the user
2064824/3
Service Bulletin/Repair Instructions
Bentayga Hybrid - Left hand rear jacking block replacement and coolant pipe check (SC 21/38). Technical background Due to possible a clash condition between the high voltage system coolant pipe and the left hand rear jack block - Figure 1 (point A) the original left hand rear jack block must be replaced. Remedy - The left hand jack block requires replacement - A visual inspection of the high voltage system coolant pipe (situated adjacent to the left hand jack block) is required NOTE: Depending on the outcome of the inspection, the coolant pipe may require replacement (Refer the Work section)
2064824/1
Service Bulletin/Repair Instructions
Bentayga Hybrid - Left hand rear jacking block replacement and coolant pipe check (SC 21/38). Technical background: Due to possible a clash condition between the high voltage system coolant pipe and the left hand rear jack block - Figure 1 (point A) the original left hand rear jack block must be replaced. Remedy: - The left hand jack block requires replacement - A visual inspection of the high voltage system coolant pipe (situated adjacent to the left hand jack block) is required NOTE: Depending on the outcome of the inspection, the coolant pipe may require replacement (Refer the Work section)
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.