2057841/5
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty.
Vehicle report
2024 BENTLEY BENTAYGA HYBRID
Service bulletins
108 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
2078038/5
Service Bulletin/Repair Instructions
Service info: Paint Damage/Anomalies | All Models
2083061/1
Service Bulletin/Repair Instructions
Real Wear Setup and Guide using VYSOR
2076739/3
Service Bulletin/Repair Instructions
Onboard Charger Sporadic DTCs | Bentayga Series. Customer statement / workshop findings: The diagnostic address for the on board charger, 00C6, is storing DTC P31CD00 – Charge cover A activation locking
2051562/17
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements
2065926/6
Service Bulletin/Repair Instructions
Fuel pressure regulator - DTC P242200 with symptom code 14536 evident within address 0001. Customer statement: The warning lamp for the emission control system is displayed within the DIP
2071190/4
Service Bulletin/Repair Instructions
HVAC failing to cool | DTC B16A1F0 in diagnostic address 00C5 | Bentayga Series (Hybrid).
2028794/10
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water.
2079835/2
Service Bulletin/Repair Instructions
Seat Belt and Safe Guard Alerts - Mechanical malfunction DTC B101C07 evident within 0015. Customer Statement: While driving, the seat belt warning system suddenly comes on and a system safe guard warning also appears in the Driver’s Instrument Panel (DIP).
2080097/2
Service Bulletin/Repair Instructions
Service info: Conversion of imported vehicles. Technical background: Conversion of a vehicle for use in a market other than the one for which it was originally designed or intended is not supported. Enquiries related to conversions or retrofits of vehicles from (or to) other markets (e.g. reimport from USA or UK) are not supported by Technical Support. Vehicles are developed and constructed according to specific market requirements of the respective destination country. As the compatibility of different components (e.g. control units) cannot be defined comprehensively regarding their mutual dependence and interaction in the case of modifications, and in order to prevent danger or risks due to constructional changes, support or advice regarding these modifications cannot be provided.
2028808/10
Service Bulletin/Repair Instructions
Service info: Engine oil – Specific oil type and oil consumption reference.
2051187/13
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2068273/6
Service Bulletin/Repair Instructions
Multiple random misfires evident during PDI.
2075786/3
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms) There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2071131/6
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support Technical Background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis
2051562/16
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2059612/7
Service Bulletin/Repair Instructions
Home Charging Unit PIN code - Bentayga Hybrid and Flying Spur Hybrid. Customer statement / workshop findings: Bentley Home Charging Unit – Unable to recollect Personal Identification Number (PIN). Unable to charge High Voltage Battery with Bentley Home Charging Unit.
2051562/15
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2080097/1
Service Bulletin/Repair Instructions
Service info: Conversion of imported vehicles
2051562/14
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Condition: 12 volt battery flat or unserviceable
2079835/1
Service Bulletin/Repair Instructions
Seat Belt and Safe Guard Alerts - Mechanical malfunction DTC B101C07 evident within 0015. Customer Statement: While driving, the seat belt warning system suddenly comes on and a system safe guard warning also appears in the Driver’s Instrument Panel (DIP).
2079669/1
Service Bulletin/Repair Instructions
Questionnaire For All Technical Connected Car Queries. Condition: This questionnaire is designed to gather all necessary information from retailers before escalating a technical request through DISS for connected car related issues.
2065926/5
Service Bulletin/Repair Instructions
Fuel pressure regulator - DTC P242200 with symptom code 14536 evident within address 0001. Customer statement: The warning lamp for the emission control system is displayed within the DIP
2071190/3
Service Bulletin/Repair Instructions
HVAC failing to cool | DTC B16A1F0 in diagnostic address 00C5 | Bentayga Series (Hybrid) | 23MY - 25MY.
2061195/4
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns.
2028808/9
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2051187/12
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2052785/10
Service Bulletin/Repair Instructions
Brake noise identification
2056407/7
Service Bulletin/Repair Instructions
Running gear - Noise identification. Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2068273/5
Service Bulletin/Repair Instructions
Multiple random misfired evident during PDI. Condition: Multiple random cylinder misfire DTC’s detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: • V8 - ECM 1 - V8 (Address 01) ECM control unit • W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2075786/2
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2028794/9
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems
2063651/5
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s)
2064337/4
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI.
2068946/10
Service Bulletin/Repair Instructions
Dynamic ride system warning visible - DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2). Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)
2071131/5
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.
2069493/4
Service Bulletin/Repair Instructions
Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines. Condition: The right and/or left hand front rearmost lower suspension lever inner hydraulic mounts are leaking oil or showing signs of dry oil stains
2069806/7
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines
2077790/4
Service Campaign
OBC Charging Efficiency MIL HW / SW Update (NAR Only) | Bentayga (Hybrid) | 24MY A Software update and gateway hardware change are required for Plug-in Hybrid vehicles built prior to BIL 5.5 This update must be applied to update the vehicles on board charger (OBC). Diagnostic address (00C6). The update resolves the potential triggering of the following fault: • "Control unit defective" error 0x100200 low_power_efficiency (TI=B200000) is registered in the OBC. Repeated occurrences of the identified error will result in MiL illumination
2078395/1
Service Bulletin/Repair Instructions
Service info: Leather Damage/Anomalies | All Models. Condition: In rare instances the customer and/or retailer may identify the presence of damage or visual anomalies on leather trimmed surfaces within the vehicle cabin during or post pre-delivery inspection.
2077790/3
Service Campaign
OBC Charging Efficiency MIL HW / SW Update (NAR Only) | Bentayga (Hybrid) | 24MY. A Software update and gateway hardware change are required for Plug-in Hybrid vehicles built prior to BIL 5.5 This update must be applied to update the vehicles on board charger (OBC). Diagnostic address (00C6). The update resolves the potential triggering of the following fault: • "Control unit defective" error 0x100200 low_power_efficiency (TI=B200000) is registered in the OBC. Repeated occurrences of the identified error will result in MiL illumination.
2078773/1
Service Bulletin/Repair Instructions
Importance of Setting Delivery Date to Activate Full Customer Licenses | 24MY - Onwards. Condition: Customers may report a loss of connected services functionality approximately 12 months after vehicle handover.
2077790/2
Service Campaign
OBC Charging Efficiency MIL HW / SW Update (NAR Only) | Bentayga (Hybrid) | 24MY. Technical background: A Software update and gateway hardware change are required for Plug-in Hybrid vehicles built prior to BIL 5.5 This update must be applied to update the vehicles on board charger (OBC). Diagnostic address (00C6).
2077846/2
Service Campaign
OBC Charging Efficiency MIL SW Update (NAR Only) | Bentayga (Hybrid) | 24MY. Technical background: A Software update is required for Plug-in Hybrid vehicles built prior to BIL 5.5 This update must be applied to update the vehicles on board charger (OBC). Diagnostic address (00C6
2050542/8
Service Bulletin/Repair Instructions
Front Exterior Lighting Steamed Up/Leaks | 12-24MY.
2069806/6
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines.
2077790/1
Service Campaign
OBC Charging Efficiency MIL HW/SW Update (NAR Only) | Bentayga (Hybrid) | 24MY, A Software update and gateway hardware change are required for Plug-in Hybrid vehicles built prior to BIL 5.5 This update must be applied to update the vehicles on board charger (OBC). Diagnostic address (00C6). The update resolves the potential triggering of the following fault: • "Control unit defective" error 0x100200 low_power_efficiency (TI=B200000) is registered in the OBC. Repeated occurrences of the identified error will result in MiL illumination.
2077846/1
Service Campaign
OBC Charging Efficiency MIL SW Update (NAR Only) | Bentayga (Hybrid) | 24MY. A Software update is required for Plug-in Hybrid vehicles built prior to BIL 5.5 This update must be applied to update the vehicles on board charger (OBC). Diagnostic address (00C6). The update resolves the potential triggering of the following fault: • "Control unit defective" error 0x100200 low_power_efficiency (TI=B200000) is registered in the OBC. Repeated occurrences of the identified error will result in MiL illumination.
2075786/1
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2077519/2
Service Bulletin/Repair Instructions
Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.
2077529/2
Service Campaign
Seat Fans Inoperative | All Models | 17-25MY. Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.
2077519/1
Service Bulletin/Repair Instructions
Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness
2077529/1
Service Bulletin/Repair Instructions
Seat Fans Inoperative | All Models | 17-25MY
2071190/2
Service Bulletin/Repair Instructions
HVAC failing to cool | DTC B16A1F0 in diagnostic address 00C5 | Bentayga Series (Hybrid) | 23MY - 25MY. Customer statement: HVAC system is not cooling. Workshop findings DTC B16A1F0 - Refrigerant shut-off valve Icing - water load too high, evident within diagnostic address 00C5.
2051187/11
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2068273/4
Service Bulletin/Repair Instructions
Multiple random misfires evident during PDI. Condition: Multiple random cylinder misfire DTC’s detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: • V8 - ECM 1 - V8 (Address 01) ECM control unit • W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2062080/10
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo and V6 (Hybrid) - Fuel Pressure Regulation - Numerous DTC's.
2071131/3
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support
2028794/8
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited
2057978/8
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment. Condition: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires “topping up” between services.
2062365/5
Service Bulletin/Repair Instructions
Bentayga and New Flying Spur Hybrid - DTC P103A00 evident - Engine Oil Fuel Portion Too High. Customer statement: • Warning message within the DIP • The message asks the customer to ‘warm up engine’ accompanied by a yellow warning (Figure 1) No other symptoms are experienced.
2064337/3
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition: In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products • All vehicles produced post 1990 Model year can be run using E10 fuel However • All vehicles produced before 1990 Model year MUST NOT use E10 fuel
2028808/8
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2063410/7
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Condition: Issue suspected with the Infotainment Main unit (5F / J794) - For example: • MMI screen image flickers or goes blank • No response to selection • Audio cuts out
2056407/6
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering.
2063017/4
Service Bulletin/Repair Instructions
Road wheel inspection procedure. Condition: In the event a complaint is received regarding road wheel/s condition for example: • Scratches • Corrosion • Damage • Blemishes • Chipping
2063651/4
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s)
2065926/4
Service Bulletin/Repair Instructions
Fuel pressure regulator - DTC P242200 with symptom code 14536 evident within address 0001.
2052785/9
Service Bulletin/Repair Instructions
Brake noise identification. Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: • Brake discs or pads are close to their wear limit • New brake pads and/or discs have not been properly bedded in after installation • Aftermarket pads or discs are installed • There is debris such as small stones, grit, road salt or sand between the brake disc and pad • Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time
2075562/1
Service Bulletin/Repair Instructions
Keyless entry system (KESSY) function was found to be disabled when the vehicle was parked for a short duration of time. Customer statement / workshop findings: Keyless entry system (KESSY) function is disabled when the vehicle is parked for a short duration of time Technical background: The reported symptom is due to the Battery management shut off stages being too early due to the battery size being incorrectly entered on replacement
2071131/2
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.
2075291/1
Service Bulletin/Repair Instructions
On Board Charger (00C6) - DTC's P0D9B00 and/or P0D9C00 - DTC description / logic is incorrect. Customer statement / workshop findings: The On Board Charger (C6) control unit - Battery Charger Coupler Temperature Sensor "A" DTC description is incorrect. Please refer to the Technical background section to ensure the correct diagnostic path is followed depending on the actual DTC The incorrect and correct description are shown within the Technical background section.
2075313/1
Service Campaign
Software update for the On Board Charger - 00C6 (SC24/26). The software prevents the 12 volt battery from discharging The issue can occur whilst the high voltage system is being charged (for example overnight) in some cases this can discharge the 12 volt battery Should the 12 volt battery be discharged the vehicle cannot be started.
2075035/1
Service Bulletin/Repair Instructions
DTC B200000 with symptom code 1049088 evident in the high voltage battery charger control module (Diagnostic address C6).
2075041/1
Service Bulletin/Repair Instructions
Lower and/or upper front suspension lever bushes - Warranty replacement guidelines.
2068946/7
Service Bulletin/Repair Instructions
DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement / workshop findings Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor
2073955/1
Service Bulletin/Repair Instructions
New Flying Spur (Hybrid) and Bentayga (Hybrid) - DTC P019100: Fuel Rail Pressure Sensor "A" Circuit Range/Performance. Customer statement / workshop findings Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) with a “Drive System Fault” warning, the following DTC listed below evident within Engine control module 1: • P019100 Fuel Rail pressure Sensor ‘A’ Circuit Range/Performance Technical background On engine restart after a drive (engine at operating temperature) the check engine lamp illuminates within the DIP with a “Drive System Fault” warning - DTC P019100 is logged
2069806/5
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2051562/12
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.
2072847/1
Service Bulletin/Repair Instructions
Software update to 0042 (Driver door control module) and 0052 (Passenger door control module) - SC24/02, Technical background: Software updates are available for the following control modules: - Driver door control module (Diagnostic address 0042) And - Passenger door control module (Diagnostic address 0052) Remedy: The update changes the parameters of the following rear door functions: - Left and right hand rear door open functionality (improved access) - Left and right hand rear door soft close functionality (improved operation).
2072732/1
Service Bulletin/Repair Instructions
Customer reports the electric driving range is not as expected. Technical background: To confirm the vehicle is operating correctly and being driven efficiently, the guidelines within the Measure section should be followed (Subject to a genuine customer complaint) By following the guidelines within the Measure section (depending on vehicle type) it should then be possible to determine if the vehicle is operating within specification.
2063410/6
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Customer statement / workshop findings: Issue suspected with the Infotainment Main unit (5F / J794) - For example: - MMI screen image flickers or goes blank - No response to selection - Audio cuts out.
2066040/3
Service Bulletin/Repair Instructions
Oil leak from the oil separator/breather connection - Intake manifold whistle - Engine warning lamp illuminated. Customer statement - Engine warning lamp illumintaed within the DIP And/or - Whistling noise(s) from the Inlet manifold Workshop findings: Oil leak between the oil separator tank and the Bank 1 breather line connection
2072055/1
Service Bulletin/Repair Instructions
Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.
2072251/1
Service Bulletin/Repair Instructions
During the Pre Delivery Inspection (PDI) the high voltage coolant level is not at maximum (Between minimum and maximum).
2028794.7
Service Bulletin/Repair Instructions
Engine Coolant Mixture - Restrictions on use of desalinated water Customer Statement: -Engine coolant requires topping up or replacing
2052785.8
Service Bulletin/Repair Instructions
Brake Noise Identification: Customer Statement: -Noise/squeal complaint from the braking system Technical Background: -The noise/squeal can be reproduced and clearly assigned to the braking system
2061195/3
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2063651.3
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s) Customer Statement: -Cracks evident in the sidewall and/or tread pattern (See the examples in Figures 1 and 2 showing cracks within the tread pattern)
2065697.3
Service Bulletin/Repair Instructions
Bentayga Hybrid - Emission control system warning lamp illuminated within the DIP - Open circuit DTCs evident Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)
2065715.3
Service Bulletin/Repair Instructions
Bentayga Hybrid - Emission control system warning lamp illuminated within the DIP - Potential wiring clash condition Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)
2068273.3
Service Bulletin/Repair Instructions
Multiple Random Misfires Evident During PDI Customer Statement: -Multiple random cylinder misfire DTCs detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: -V8 - ECM 1 - V8 (Address 01) ECM control unit -W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2050542.7
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks Customer Statement: -1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.
2055540.4
Service Bulletin/Repair Instructions
Rumble noise and/or floor pan/steering column vibration Customer Statement: -Floor pan or steering column/steering wheel vibration when manoeuvring/steering at slow speeds with steering wheel input
2055693.4
Service Bulletin/Repair Instructions
Unable to run basic settings within the Adaptive suspension control unit (J775) Customer Statement: -Unable to run Basic setting (full process + rebound end stops) after a new adaptive air suspension control unit has been fitted or work has been conducted on the suspension system which requires the Basic setting (full process + rebound end stops) procedure performing
2056407.5
Service Bulletin/Repair Instructions
Running gear - Noise identification Workshop Findings: -The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2057978.7
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment Customer Statement: -Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services.
2059392.4
Service Bulletin/Repair Instructions
Bentayga - PDC system not working or PDC system false detection Customer Statement: PDC system not working or PDC system false detection Warning evident within the DIP
2059612.5
Service Bulletin/Repair Instructions
Bentayga Hybrid and New Flying Spur Hybrid - Home Charging Unit PIN code Customer Statement: -Bentley Home Charging Unit Unable to recollect Personal Identification Number (PIN). Unable to charge High Voltage Battery with Bentley Home Charging Unit.
2063017.3
Service Bulletin/Repair Instructions
Road wheel inspection procedure Customer Statement: In the event a complaint is received regarding road wheel/s condition for example: - Scratches - Corrosion - Damage - Blemishes - Chipping Please refer to the onward instructions
2071540/1
Service Bulletin/Repair Instructions
Bentayga/New Flying Spur - Hybrid - DTC P0B2500 and/or P0B2600 in 008C - High voltage battery management control unit. Customer statement / workshop findings: - Yellow engine warning light illuminated within the DIP - Red high voltage battery warning light illuminated within the DIP Workshop findings - DTC P0B2500 and/or P0B2600 stored within 008C - High voltage battery management control unit.
2051562/11
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section
2053177/19
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2069806/4
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2071190/1
Service Bulletin/Repair Instructions
Bentayga Hybrid - HVAC not cooling - DTC B16A1F0 is evident within diagnostic address 00C5. Customer statement / workshop findings: Customer statement HVAC system is not cooling Workshop findings: DTC B16A1F0 - Refrigerant shut-off valve Icing - water load too high, evident within diagnostic address 00C5 Technical background: Upon receipt of a customer complaint relating to HVAC system not cooling and DTC B16A1F0 is evident, please refer to the Measure section of this TPI.
2069806/3
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/2
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.
2069806.1
Service Bulletin/Repair Instructions
HVAC Refrigerent Leakage - Diagnosis Guidelines Customer Statement: -HVAC not cooling or HVAC cooling less than expected
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Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.