2057841/5
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty.
Vehicle report
2021 BENTLEY BENTAYGA
Service bulletins
698 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
2078038/5
Service Bulletin/Repair Instructions
Service info: Paint Damage/Anomalies | All Models
2061369/14
Service Bulletin/Repair Instructions
Engine Overheating - Warning in the DIP | V8 Kovomo. Customer statement / workshop findings: One or a combination of the following symptoms are evident • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649
2083061/1
Service Bulletin/Repair Instructions
Real Wear Setup and Guide using VYSOR
2078395/3
Service Bulletin/Repair Instructions
Service info: Leather Damage/Anomalies | All Models
2061369/13
Service Bulletin/Repair Instructions
Engine Overheating - Warning in the DIP | V8 Kovomo. Customer statement / workshop findings: One or a combination of the following symptoms are evident: • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649
2078373/4
Service Bulletin/Repair Instructions
Sunroof blind not retracting | Bentayga Series. Customer may report that the sunroof blind is stuck in the closed position and cannot be opened using interior controls. The Sunroof blind is stuck due to uneven/ruffled or crumped during open or closing
2051562/17
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements
2055036/9
Service Bulletin/Repair Instructions
My Bentley - Connected services. Customer statement / workshop findings: Complaints relating to My Bentley connected services.
2065664/6
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Engine MIL light on - DTC “O2 Sensor Signals Swapped Bank 1 Sensor 2/ Bank 2 Sensor 2. Customer statement / workshop findings: DTC P004100: “O2 Sensor Signals Swapped Bank 1 Sensor 2/ Bank 2 Sensor 2 is evident within address 0001 (Engine control unit) and MIL light active after attempting to conduct a readiness test
2071933/5
Service Bulletin/Repair Instructions
Headlamp Control Unit Replacement | Bentayga and Flying Spur. Customer statement / workshop findings: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp)
2075922/4
Service Bulletin/Repair Instructions
High pitched whistle from the engine - Warning light within the DIP - Engine not running smoothly - Numerous DTC's. Customer statement/Workshop findings: • Emission control warning light evident within the DIP • Engine not running/idling smoothly • High pitched whistle from the right and left hand side of the engine TIP: Refer to video within the Bentley Hub referencing TPI 2075922/- • A selection of DTC’s are evident (as per TPI Event memory entries)
2078190/7
Service Bulletin/Repair Instructions
AC System not Cooling - HVAC Leakage Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.
2078373/3
Service Bulletin/Repair Instructions
Sunroof blind not retracting | Bentayga Series.
2081085/2
Service Bulletin/Repair Instructions
V8 Engine - Ticking Noise, Misfiring and Possible Low Oil Pressure Indications. Customer statement: The customer may report an audible ticking noise from the top of the engine, low oil pressure warnings / MIL on the Driver Information Panel, and/or misfiring during engine operation
2081236/2
Service Bulletin/Repair Instructions
Loss of Cabin Heat During Engine Operation | Bentayga - V8. Customer Statement: Customers may report that the air conditioning system blows only cold air when the engine is running. Warm air is only available after switching off the engine. The concern is commonly reported after engine removal or recent repair work.
2028794/10
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water.
2055664/4
Service Bulletin/Repair Instructions
DTC P14AB00 and/or other related exhaust flap DTC's - Warning lamp evident within the DIP.
2057978/10
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment. Customer statement / workshop findings: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires “topping up” between services.
2058484/16
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation. Customer statement / workshop findings: Engine warning lamp is illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below. • “P310B00 with symptom code 2638 - Low Fuel Pressure Regulation” There may also be multiple DTC’s and symptoms present due to fuel pressure regulation or fuel supply issues in conjunction with the afore mentioned symptom/DTC
2059392/7
Service Bulletin/Repair Instructions
Bentayga - PDC system not working or PDC system false detection. Customer statement: • PDC system not working or PDC system false detection • Warning evident within the DIP
2063729/6
Service Bulletin/Repair Instructions
Fitment of control modules from donor vehicles for test purposes.
2064648/7
Service Bulletin/Repair Instructions
ACC Unavailable-Traffic Assist Failure-Safeguard Failure-Radar Malfunction Warning DIP - Numerous DTC's within 0013. Customer statement: One or numerous of the following issues are evident: • ACC Failure • Traffic Assist Failure • Safeguard Failure • Radar Malfunction
2064779/7
Service Bulletin/Repair Instructions
Creaking/squeak noise from the front suspension (upper inner lever bushes)
2068064/6
Service Bulletin/Repair Instructions
Front door clash with the rear door brightware | Bentayga Series. Customer statement / workshop findings: The front door inner panel hem is clashing with the rear door lower brightware during the closing operation of the front door Or The rear door lower brightware is clashing with the front door brightware.
2068946/12
Service Bulletin/Repair Instructions
Dynamic ride system warning visible - DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2). Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)
2073377/4
Service Bulletin/Repair Instructions
TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery.
2075041/4
Service Bulletin/Repair Instructions
Lower and/or upper front suspension lever bushes - Warranty replacement guidelines
2075318/5
Service Bulletin/Repair Instructions
Engine light in the DIP - Various Camshaft adjuster DTC’s logged within the Engine Control Module(s).
2077519/4
Service Bulletin/Repair Instructions
Exterior Gap and Profile Information. Customer statement / workshop findings: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.
2078038/4
Service Bulletin/Repair Instructions
Service info: Paint Damage/Anomalies | All Models
2080097/2
Service Bulletin/Repair Instructions
Service info: Conversion of imported vehicles. Technical background: Conversion of a vehicle for use in a market other than the one for which it was originally designed or intended is not supported. Enquiries related to conversions or retrofits of vehicles from (or to) other markets (e.g. reimport from USA or UK) are not supported by Technical Support. Vehicles are developed and constructed according to specific market requirements of the respective destination country. As the compatibility of different components (e.g. control units) cannot be defined comprehensively regarding their mutual dependence and interaction in the case of modifications, and in order to prevent danger or risks due to constructional changes, support or advice regarding these modifications cannot be provided.
2080680/2
Service Bulletin/Repair Instructions
Organ stop air regulator jammed / broken / electrical value wrong reading. Customer Statement: Airflow from the organ stops (air regulators) is not functioning correctly; vents may be stuck, broken, or showing incorrect operation.
2080795/2
Service Bulletin/Repair Instructions
Service Info: Cleaning and Care Guidance for Dinamica Interior Trim Materials
2080814/2
Service Bulletin/Repair Instructions
Service Info: Interior Veneer Replacement. Customer statement / workshop findings: For any interior veneer replacement: raise and obtain approval of a Technical DISS query before ordering. This ensures VIN correct specification and prevents visual mismatch.
2080901/2
Service Bulletin/Repair Instructions
Sporadic entries - Nano connector contact testing. Customer statement / workshop findings: Sporadic entries in control units that use Nanotype terminals, including the airbag control unit J234, the engine control unit J623 and the emergency call and communication unit J949. These may be accompanied by intermittent electrical behaviour or repeated DTCs after earlier diagnostic checks.
2081721/2
Service Bulletin/Repair Instructions
Vehicle Central Locking – Door Locking / Unlocking Functional Complaints. Customer Statement: The customer reports that the vehicle door locking and/or unlocking does not function correctly. This may include intermittent operation, non-response to remote or interior commands, or inconsistent locking behaviour.
2028808/10
Service Bulletin/Repair Instructions
Service info: Engine oil – Specific oil type and oil consumption reference.
2051187/13
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2063855/13
Service Bulletin/Repair Instructions
DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Customer statement / workshop findings: • Lane Assist and / or Traffic Assist are not functional • DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or • DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or • DTC U112300 with symptom Code 1123220 within address 00A5
2068273/6
Service Bulletin/Repair Instructions
Multiple random misfires evident during PDI.
2075331/5
Service Bulletin/Repair Instructions
Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC’s logged within the Engine Control Module(s). Customer statement / workshop findings: Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC’s logged within the Engine Control Module (s)
2075786/3
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms) There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2082308/1
Service Bulletin/Repair Instructions
Satellite Values Not Displayed in MVBs - J949 Emergency Call Control Module (Conbox). Customer statement / workshop findings: During diagnosis using ODIS, Measured Value Blocks (MVBs) for: Visible satellites, tracked satellites (within J949 Emergency Call Control Module – Conbox) may display blank or no value. This condition may be interpreted as a GPS reception fault, antenna issue or connectivity malfunction. Diagnostic logs may also show absence of satellite values.
2061369/12
Service Bulletin/Repair Instructions
Engine Overheating - Warning in the DIP | V8 Kovomo One or a combination of the following symptoms are evident: • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649
2071131/6
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support Technical Background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis
2082002/1
Service Bulletin/Repair Instructions
B200FFE - Internal Malfunction Logged in Sway Stablization Control Units (00D4/00D5). Customer statement / workshop findings: During fault finding, the following may be observed: DTC B200FFE (Internal Malfunction) stored in the following diagnostic address: • Front Sway Stablization Control Unit (00D4)Or • Rear Sway Stablization Control Unit (00D5)
2075140/3
Service Bulletin/Repair Instructions
Engine cooling system over cooling - One or a combination of DTC's may be evident P218100 - P1BB400.
2075034/4
Service Bulletin/Repair Instructions
EPB Warning light in DIP - Front door/s power latch system intermittent - DTC U112300 within Address 03 and Address 46. Customer statement / workshop findings: One or a combination of the following is evident within the DIP (Figure 1) • Electronic parking brake warning And/or • Drivers door power latch intermittent operation warning
2078190/6
Service Bulletin/Repair Instructions
AC System not Cooling - HVAC Leakage. Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.
2078038/3
Service Bulletin/Repair Instructions
Service info: Paint Damage/Anomalies | All Models Customer statement / workshop findings: In rare instances the customer and/or retailer may identify visual damage/anomalies in the paint finish during or post pre-delivery inspection. These may include: • Uneven sheen or texture • Patchy or blotchy appearance • Inconsistent under lighting • Staining, discolouration, or surface blemishes
2081947/1
Service Bulletin/Repair Instructions
W12 Engine - DTC P192400 control module pin code implausible signal logged in 0001 /0011. Customer Statement: The customer may report one or more of the following after vehicle repairs: • Engine does not start following workshop work • Drive System Fault warning displayed in the instrument cluster (Kombi).
2063729/5
Service Bulletin/Repair Instructions
Fitment of control modules from donor vehicles for test purposes. Technical background If an issue is suspected for one of the control modules listed below: • Onboard supply control unit (J519) • Convenience system central control unit (J393) • Data bus diagnostics interface (J533) • Control unit 1 for Information Electronics (J794) • Control unit in dash panel insert (J285) • Emergency call module control unit (J949) The fitment of donor parts from another vehicle is not advisable and only possible if approved from Product Support via an open DISS query.
2081721/1
Service Bulletin/Repair Instructions
Vehicle Central Locking – Door Locking / Unlocking Functional Complaints Customer Statement The customer reports that the vehicle door locking and/or unlocking does not function correctly. This may include intermittent operation, non-response to remote or interior commands, or inconsistent locking behaviour.
2051562/16
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2057841/4
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty. Customer statement / workshop findings: Windscreen cracked/damaged
2081608/1
Service Bulletin/Repair Instructions
Bring Your Own Content - Over The Air (OTA) Update to software version R14.0.8 – Maintenance Release. An Over The Air Update (OTA) could be required for both of the Bring Your Own Content (BYOC) screens. The update includes the following: • Fixes for casting issues across multiple apps • Expanded app support • Chromium browser upgrade to v114 • Improved OTA download speed in China • Fixes for minor bugs from previous maintenance phase • Patches addressing identified cybersecurity vulnerabilities.
2071525/4
Service Bulletin/Repair Instructions
Driver / Passenger door(s) creak on close - All models (front and / or rear). Customer statement / workshop findings: Driver and / or Passenger door creak during the “Power close” function - Front and / or rear (Depending on vehicle type)
2077256/4
Service Bulletin/Repair Instructions
Rear Door Blind Inoperative | Bentayga Series Customer statement / workshop findings: Rear door blind is inoperative
2055036/8
Service Bulletin/Repair Instructions
My Bentley - Connected services. Customer statement / workshop findings: Complaints relating to My Bentley connected services
2079115/2
Service Bulletin/Repair Instructions
Turbo Charger Under-boost - DTC P029900 is evident in 0001 | V8 Kovomo | All Models. Customer Statement: The engine warning light comes on and the vehicle loses power.
2071933/4
Service Bulletin/Repair Instructions
Headlamp Control Unit Replacement | Bentayga and Flying Spur | 20,21,22,24,25,26MY. Customer statement / workshop findings: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp)
2072029/3
Service Bulletin/Repair Instructions
Steering rack diagnosed as faulty (Requires replacement) - Guidelines prior to replacing the steering rack.
2081236/1
Service Bulletin/Repair Instructions
Loss of Cabin Heat During Engine Operation | Bentayga - V8. Customers may report that the air conditioning system blows only cold air when the engine is running. Warm air is only available after switching off the engine. The concern is commonly reported after engine removal or recent repair work.
2081243/1
Service Bulletin/Repair Instructions
Service Info: Engine Control Module (ECM) 5V Reference Circuits. This TPI provides supplementary technical information to support diagnosis of ECM 5V reference circuit DTCs. It details the sensors associated with each reference circuit (A, B, and C) and outlines relevant guidance to assist in isolating faults when any of the following DTCs are stored in the Engine Electronics (diagnostic address: 0001)
2078190/5
Service Bulletin/Repair Instructions
AC System not Cooling - HVAC Leakage. Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.
2081029/1
Service Bulletin/Repair Instructions
W12 Engine - Ticking Noise and Possible Low Oil Pressure Indications. The customer may report a ticking noise from the upper engine area, low oil pressure warnings, or a flashing MIL during engine operation.
2081085/1
Service Bulletin/Repair Instructions
V8 Engine - Ticking Noise, Misfiring and Possible Low Oil Pressure Indications. The customer may report an audible ticking noise from the top of the engine, low oil pressure warnings / MIL on the Driver Information Panel, and/or misfiring during engine operation.
2058484/15
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation. Customer statement / workshop findings: Engine warning lamp is illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below: •“P310B00 with symptom code 2638 - Low Fuel Pressure Regulation” There may also be multiple DTC’s and symptoms present due to fuel pressure regulation or fuel supply issues in conjunction with the afore mentioned symptom/DTC
2051562/15
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2080097/1
Service Bulletin/Repair Instructions
Service info: Conversion of imported vehicles
2080795/1
Service Bulletin/Repair Instructions
Service Info: Cleaning and Care Guidance for Dinamica Interior Trim Materials. Condition: Customers and retailers may raise enquiries regarding the cleaning and appearance of Dinamica interior trim materials. Workshop inspection confirms no material defects, with concerns related solely to approved cleaning and maintenance guidance
2080901/1
Service Bulletin/Repair Instructions
Sporadic entries - Nano connector contact testing. Condition: Sporadic entries in control units that use Nanotype terminals, including the airbag control unit J234, the engine control unit J623 and the emergency call and communication unit J949. These may be accompanied by intermittent electrical behaviour or repeated DTCs after earlier diagnostic checks.
2080814/1
Service Bulletin/Repair Instructions
Service Info: Interior Veneer Replacement. Condition: For any interior veneer replacement: raise and obtain approval of a Technical DISS query before ordering. This ensures VIN correct specification and prevents visual mismatch.
2051562/14
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Condition: 12 volt battery flat or unserviceable
2075318/4
Service Bulletin/Repair Instructions
Engine light in the DIP - Various Camshaft adjuster DTC's logged within the Engine Control Module(s).
2075331/4
Service Bulletin/Repair Instructions
Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC's logged within the Engine Control Module(s)
2078373/2
Service Bulletin/Repair Instructions
Sunroof blind not retracting | Bentayga Series | 17-26MY. Condition: Customer may report that the sunroof blind is stuck in the closed position and cannot be opened using interior controls. The Sunroof blind is stuck due to uneven/ruffled or crumped during open or closing.
2079115/1
Service Bulletin/Repair Instructions
Turbo Charger Under-boost - DTC P029900 is evident in 0001 | V8 Kovomo | All Models. Customer Statement: The engine warning light comes on and the vehicle loses power. Workshop Findings: Customer statement can be verified and the following entries may be logged within the engine control unit. • P029900: Turbo/Super Charger Under-boost, passive/sporadic.
2078190/4
Service Bulletin/Repair Instructions
AC System not Cooling - HVAC Leakage. Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.
2079669/1
Service Bulletin/Repair Instructions
Questionnaire For All Technical Connected Car Queries. Condition: This questionnaire is designed to gather all necessary information from retailers before escalating a technical request through DISS for connected car related issues.
2061369/11
Service Bulletin/Repair Instructions
Engine Overheating - Warning in the DIP | V8 Kovomo. One or a combination of the following symptoms are evident • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649
2068064/5
Service Bulletin/Repair Instructions
Front door clash with the rear door brightware | Bentayga Series | 21MY - 25MY.
2075041/3
Service Bulletin/Repair Instructions
Lower and/or upper front suspension lever brushes- Warranty replacement guidelines.
2075922/3
Service Bulletin/Repair Instructions
High pitched whistle from the engine - Warning light within the DIP - Engine not running smoothly - Numerous DTC's.
2077982/2
Service Bulletin/Repair Instructions
Exhaust Flap Control Unit - Various DTCs | Bentayga Series | 17-25MY. Condition: Warning lamp illuminated within the Driver Instrument Panel (DIP) “Drive system fault. Contact your Bentley dealer”
2055664/3
Service Bulletin/Repair Instructions
DTC P14AB00 and/or other related exhaust flap DTC's - Warning lamp evident within the DIP.
2058484/14
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation. Condition: Engine warning lamp is illuminated within the Driver Instrument Panel (DIP)
2059392/6
Service Bulletin/Repair Instructions
Bentayga - PDC system not working or PDC system false detection. Customer statement: • PDC system not working or PDC system false detection • Warning evident within the DIP
2064779/6
Service Bulletin/Repair Instructions
Creaking/squeak noise from the front suspension (upper inner lever bushes).
2065664/5
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Engine MIL light on - DTC "O2 Sensor Signals Swapped Bank 1 Sensor 2/ Bank 2 Sensor 2.
2068946/11
Service Bulletin/Repair Instructions
Dynamic ride system warning visible - DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2). Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)
2075318/3
Service Bulletin/Repair Instructions
Engine light in the DIP - Various Camshaft adjuster DTC's logged within the Engine Control Module(s). Condition: Engine light in the DIP - Various Camshaft adjuster DTC’s logged within the Engine Control Module(s)
2071239/5
Service Bulletin/Repair Instructions
Engine Overheating - Coolant Pump Leaking and Low Coolant Warning | W12. Condition: One or a combination of the following is evident: • Coolant leaking from the mechanical coolant pump • Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump • Low coolant level warning displayed within the DIP
2071239/4
Service Bulletin/Repair Instructions
Engine Overheating - Coolant Pump Leaking and Low Coolant Warning | W12. One or a combination of the following is evident: • Coolant leaking from the mechanical coolant pump • Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump • Low coolant level warning displayed within the DIP Or • Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTC’s (various) is evident, in this scenario the operative should also refer to TPI 2051893/-
2061195/4
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns.
2078395/2
Service Bulletin/Repair Instructions
Service info: Leather Damage/Anomalies | All Models
2028808/9
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2051187/12
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2052785/10
Service Bulletin/Repair Instructions
Brake noise identification
2056407/7
Service Bulletin/Repair Instructions
Running gear - Noise identification. Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2057978/9
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment
2063855/12
Service Bulletin/Repair Instructions
DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Condition: • Lane Assist and / or Traffic Assist are not functional • DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or • DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or • DTC U112300 with symptom Code 1123220 within address 00A5
2068273/5
Service Bulletin/Repair Instructions
Multiple random misfired evident during PDI. Condition: Multiple random cylinder misfire DTC’s detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: • V8 - ECM 1 - V8 (Address 01) ECM control unit • W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2075331/3
Service Bulletin/Repair Instructions
Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC's logged within the Engine Control Module(s).
2075786/2
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2077529/3
Service Bulletin/Repair Instructions
Seat Fans Inoperative | All Models | 17-25MY. Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.
2028794/9
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems
2063651/5
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s)
2064337/4
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI.
2069159/2
Service Bulletin/Repair Instructions
Foremost lower trailing arm bush leaking. Condition: Leakage found on the foremost lower trailing arm bush
2073377/3
Service Bulletin/Repair Instructions
TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery.
2074757/3
Service Bulletin/Repair Instructions
Calendar function - No longer available. Condition: Calendar feature in the MMI does not work although the tile is visible Calendar feature in the ‘MyBentley’ App no longer visible
2079175/1
Service Bulletin/Repair Instructions
MIB3 Telecom Infotainment MMI becoming stuck on the 'initialisation/loading' screen | Bentayga Series | 21-23MY. Customer Statement: The customer complains of an issue with MMI becoming stuck on the 'initialisation/loading' screen.
2064648/6
Service Bulletin/Repair Instructions
ACC Unavailable-Traffic Assist Failure-Safeguard Failure-Radar Malfunction Warning DIP - Numerous DTC's within 0013. Customer statement: One or numerous of the following issues are evident: • ACC Failure • Traffic Assist Failure • Safeguard Failure • Radar Malfunction
2068946/10
Service Bulletin/Repair Instructions
Dynamic ride system warning visible - DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2). Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)
2077519/3
Service Bulletin/Repair Instructions
Exterior Gap and Profile Information | 17 - 26MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.
2071131/5
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.
2078038/2
Service Bulletin/Repair Instructions
Service info: Paint Damage/Anomalies | All Models. Condition: In rare instances the customer and/or retailer may identify visual damage/anomalies in the paint finish during or post pre-delivery inspection. These may include: • Uneven sheen or texture • Patchy or blotchy appearance • Inconsistent under lighting • Staining, discolouration, or surface blemishes
2069493/4
Service Bulletin/Repair Instructions
Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines. Condition: The right and/or left hand front rearmost lower suspension lever inner hydraulic mounts are leaking oil or showing signs of dry oil stains
2078373/1
Service Bulletin/Repair Instructions
Sunroof blind not retracting | Bentayga Series | 17-26MY. Condition: Customer may report that the sunroof blind is stuck in the open position and cannot be closed using interior controls. The Sunroof blind is stuck due to uneven/ruffled or crumped during open or closing.
2069806/7
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines
2078395/1
Service Bulletin/Repair Instructions
Service info: Leather Damage/Anomalies | All Models. Condition: In rare instances the customer and/or retailer may identify the presence of damage or visual anomalies on leather trimmed surfaces within the vehicle cabin during or post pre-delivery inspection.
2077256/3
Service Bulletin/Repair Instructions
Rear Door Blind Inoperative | Bentayga Series. Condition: Rear door blind is inoperative.
2075034/3
Service Bulletin/Repair Instructions
EPB Warning light in DIP - Front door/s power latch system intermittent - DTC U112300 within Address 03 and Address 46. Condition: One or a combination of the following is evident within the DIP • Electronic parking brake warning And/or • Drivers door power latch intermittent operation warning
2062261/6
Service Bulletin/Repair Instructions
Bentayga - Air suspension warning light within the DIP - DTC's P089200 - C104707 - C103B13 - Evident within Address 74.
2077256/2
Service Bulletin/Repair Instructions
Rear Door Blind Inoperative | Bentayga Series
2050542/8
Service Bulletin/Repair Instructions
Front Exterior Lighting Steamed Up/Leaks | 12-24MY.
2069806/6
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines.
2078164/1
Service Bulletin/Repair Instructions
AC System not cooling - HVAC Refrigerant leaks | Bentayga Series | 17 - 25MY. Condition: Customer may report that the air conditioning system is not cooling effectively.
2071933/3
Service Bulletin/Repair Instructions
Headlamp Control Unit Replacement | Bentayga and Flying Spur | 20,21,22,24MY. Condition: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp).
2061369/10
Service Bulletin/Repair Instructions
Engine Overheating - Warning in the DIP | V8 Kovomo. One or a combination of the following symptoms are evident • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649
2071933/2
Service Bulletin/Repair Instructions
Headlamp Control Unit Replacement | Bentayga and Flying Spur | 20,21,22,24MY. Condition Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp).
2077982/1
Service Bulletin/Repair Instructions
Exhaust Flap Control Unit - Various DTCs | Bentayga Series | 17-25MY. Technical Background The root cause of Exhaust Flap Control Unit malfunction is electrical ‘shorting’ of the commutator segments, this is caused by an accumulation of “Sludge” within the exhaust flap control unit DTC’s are stored when the respective Control Unit does not move through its full range of motion.
2071239/3
Service Bulletin/Repair Instructions
Engine Overheating - Coolant Pump Leaking and Low Coolant Warning | W12. One or a combination of the following is evident: • Coolant leaking from the mechanical coolant pump • Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump • Low coolant level warning displayed within the DIP Or • Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTC’s (various) is evident, in this scenario the operative should also refer to TPI 2051893/-
2075786/1
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2077519/2
Service Bulletin/Repair Instructions
Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.
2077529/2
Service Campaign
Seat Fans Inoperative | All Models | 17-25MY. Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.
2055321/5
Service Bulletin/Repair Instructions
Low fuel pressure regulation DTC 310B00 | Bentayga W12 | 17MY - 23MY. Condition: Prior to replacing the fuel delivery module or fuel pump control units please refer to the information within TPI 2077385 Engine stalling when the engine is started from cold (at idle) Or After a delayed cold start These issues can trigger DTC 310B00: Low Fuel Pressure regulation, Fuel pressure outside specification The following symbol can also be displayed on the Driver Instrument Panel (DIP) in conjunction with an error message “start/stop unavailable”
2077519/1
Service Bulletin/Repair Instructions
Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness
2077385/1
Service Bulletin/Repair Instructions
W12 Fuel Supply Module | Low fuel pressure warning | Bentayga | 17-23MY. Condition: Engine difficult to start Or Engine runs rough These issues can trigger DTC P00310B, P008A00 relating to Low Fuel Pressure regulation, Fuel pressure outside specification The following symbol can also be displayed on the Driver Instrument Panel (DIP) in conjunction with an error message “start/stop unavailable”
2077529/1
Service Bulletin/Repair Instructions
Seat Fans Inoperative | All Models | 17-25MY
2051519/14
Service Bulletin/Repair Instructions
HVAC distribution/operational issues - HVAC Motor defect DTC's logged | Continental GT/GTC & Bentayga Series. Condition: • HVAC distribution/operational issues • HVAC motor defect (DTC’s) evident within address 08 - Climatronic control unit, the DTC’s can be static or Intermittent
2054210/5
Service Bulletin/Repair Instructions
Noises from Panoramic sun roof | Bentayga Series | 17MY - 25MY
2068064/4
Service Bulletin/Repair Instructions
Front door clash with the rear door brightware | Bentayga Series | 21MY - 25MY. Condition: The front door inner panel hem is clashing with the rear door lower brightware during the closing operation of the front door Or The rear door lower brightware is clashing with the front door brightware.
2049193/3
Service Bulletin/Repair Instructions
Surface Contamination "A" Post Water Deflector | Bentayga | 17MY - 25MY. Condition: Mottled appearance on “A” post water deflectors. Surface deposits on “A” post water deflectors cannot be removed by washing with car shampoo.
2051187/11
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2060458/4
Service Bulletin/Repair Instructions
Water Ingress into the front reading light | Bentayga Series | 17MY - 25MY. Condition: Water drips from the front interior light. The water drips directly from the electric drive of the front sun roof motor. Technical Background: A water drop can get onto the guide rail instead of the water flow area of the guide rail. The water runs forwards to the guide tube of the operating cable and from there onto the electric drive.
2068829/3
Service Bulletin/Repair Instructions
Water ingress into the rear boot or lid | Bentayga Series | 17MY - 25MY. Customer statement: • Water ingress within the rear lid • Water dripping from the rear lid • Water ingress is evident within the boot • Water in some isolated cases may be heard moving/sloshing from the inside of the rear lid
2068981/2
Service Bulletin/Repair Instructions
Rear seat massage function malfunction | Bentayga Series | 17MY - 25MY. Customer statement: The rear seat massage function is not working correctly Or The massage function appears to be unresponsive/weak regardless of the setting/function selected
2061369/9
Service Bulletin/Repair Instructions
Engine overheating - Warning in the DIP (V8 Kovomo). Condition: One or a combination of the following symptoms are evident: • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649
2075140/2
Service Bulletin/Repair Instructions
Engine cooling system over cooling - One or a combination of DTC's may be evident P218100 - P1BB400.
2068273/4
Service Bulletin/Repair Instructions
Multiple random misfires evident during PDI. Condition: Multiple random cylinder misfire DTC’s detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: • V8 - ECM 1 - V8 (Address 01) ECM control unit • W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2070041/4
Service Bulletin/Repair Instructions
Engine coolant overheat warning in the DIP - One or a combination of DTC's may be evident P017B00 - P017C00 - P017E00. Customer statement: Engine coolant overheat warning within the DIP
2075318/2
Service Bulletin/Repair Instructions
Engine light in the DIP - Various Camshaft adjuster DTC's logged within the Engine Control Module(s).
2062080/10
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo and V6 (Hybrid) - Fuel Pressure Regulation - Numerous DTC's.
2065664/4
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Engine MIL light on - DTC "O2 Sensor Signals Swapped Bank 1 Sensor 2/ Bank 2 Sensor 2. Condition: DTC P004100: “O2 Sensor Signals Swapped Bank 1 Sensor 2/ Bank 2 Sensor 2 is evident within address 0001 (Engine control unit) and MIL light active after attempting to conduct a readiness test
2071131/3
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support
2075922/2
Service Bulletin/Repair Instructions
High pitched whistle from the engine - Warning light within the DIP - Engine not running smoothly - Numerous DTC's.
2028794/8
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited
2055664/2
Service Bulletin/Repair Instructions
DTC P14AB00 and/or other related exhaust flap DTC's - Warning lamp evident within the DIP. Technical Background: • The warning lamp and DTC’s can be triggered by non-operation of the exhaust flap control unit/s
2057978/8
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment. Condition: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires “topping up” between services.
2059149/6
Service Bulletin/Repair Instructions
Engine OIl - Consumption - V8 Kovomo. Condition: Engine oil warning lamp illuminated within the Drivers Instrument Panel (DIP) Engine oil requires “topping up” between services Excessive engine oil consumption
2062092/4
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P304300 with symptom code (10061) - Fuel Pump Mechanical Malfunction - MIL lamp. Customer statement: Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) Workshop findings: DTC P304300 – with symptom code (10061) - Fuel Pump Mechanical Malfunction evident
2064337/3
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition: In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products • All vehicles produced post 1990 Model year can be run using E10 fuel However • All vehicles produced before 1990 Model year MUST NOT use E10 fuel
2064679/5
Service Bulletin/Repair Instructions
Oil leaking from tell tale hole - CDA actuator fixings or Fuel rail fixings or Vaccum assembly fixings - V8 Kovomo.
2065215/2
Service Bulletin/Repair Instructions
V8 Kovomo engine replacement (Fitment of ancillary components). Condition: Torque values for ancillary components (used during engine replacement) are not currently available within the Repair manual The affected components and torque values are as listed within the Technical background section of this TPI
2065918/5
Service Bulletin/Repair Instructions
V8 Kovomo - Bentayga - Water pump drive gear cover (Deletion).
2069622/2
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo- DTC P103A00 evident - Engine Oil Fuel Portion Too High. Customer statement • Warning message within the DIP • The message asks the customer to ‘warm up engine’ accompanied by a yellow warning (Figure 1) No other symptoms are experienced. Figure 1 Workshop findings • DTC P103A00 evident - Engine Oil Fuel Portion Too High (Figure 2) Figure 2
2075331/2
Service Bulletin/Repair Instructions
Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC's logged within the Engine Control Module(s),
2028808/8
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2058484/13
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation.
2063855/11
Service Bulletin/Repair Instructions
DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Condition: • Lane Assist and / or Traffic Assist are not functional • DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or • DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or • DTC U112300 with symptom Code 1123220 within address 00A5
2063410/7
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Condition: Issue suspected with the Infotainment Main unit (5F / J794) - For example: • MMI screen image flickers or goes blank • No response to selection • Audio cuts out
2056407/6
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering.
2059392/5
Service Bulletin/Repair Instructions
Bentayga - PDC system not working or PDC system false detection.
2063017/4
Service Bulletin/Repair Instructions
Road wheel inspection procedure. Condition: In the event a complaint is received regarding road wheel/s condition for example: • Scratches • Corrosion • Damage • Blemishes • Chipping
2063651/4
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s)
2064648/5
Service Bulletin/Repair Instructions
ACC Unavailable-Traffic Assist Failure-Safeguard Failure-Radar Malfunction Warning DIP - Numerous DTC's within 0013. Customer statement: One or numerous of the following issues are evident: • ACC Failure • Traffic Assist Failure • Safeguard Failure • Radar Malfunction
2064779/5
Service Bulletin/Repair Instructions
Creaking/squeak noise from the front suspension (upper inner lever bushes).
2065148/5
Service Bulletin/Repair Instructions
V8 Kovomo - Engine MIL light on - DTC ' P04F000: EVAP system high pressure purge line performance' evident. Customer statement: • Engine MIL light illuminated within the DIP Workshop findings and observations: • DTC ‘P04F000: EVAP system high pressure purge line performance’ evident
2065197/4
Service Bulletin/Repair Instructions
Squeaking/creaking noises from the front axle and/or leaks at the lower ball joint/s.
2068946/9
Service Bulletin/Repair Instructions
DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)
2069493/3
Service Bulletin/Repair Instructions
Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines.
2071674/3
Service Bulletin/Repair Instructions
V8 Kovomo - DTC - P025C00: Fuel Pump Module Control Circuit Low logged in 0001. Condition: • Engine management light illuminated within the DIP • DTC P025C00 Fuel Pump Module Control Circuit Low is evident within 0001 (Engine control unit)
2072029/2
Service Bulletin/Repair Instructions
Steering rack diagnosed as faulty (Requires replacement) - Guidelines prior to replacing the steering rack.
2073002/2
Service Bulletin/Repair Instructions
Squeaking noise from the footwell whilst steering / manoeuvring at low speed.
2073377/2
Service Bulletin/Repair Instructions
TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery.
2075041/2
Service Bulletin/Repair Instructions
Lower and/or upper front suspension lever brushes- Warranty replacement guidelines.
2052785/9
Service Bulletin/Repair Instructions
Brake noise identification. Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: • Brake discs or pads are close to their wear limit • New brake pads and/or discs have not been properly bedded in after installation • Aftermarket pads or discs are installed • There is debris such as small stones, grit, road salt or sand between the brake disc and pad • Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time
2055540/5
Service Bulletin/Repair Instructions
Rumble noise and/or floor pan/steering column vibration.
2055693/5
Service Bulletin/Repair Instructions
Unable to run basic settings within the Adaptive suspension control unit (J775)
2058573/5
Service Bulletin/Repair Instructions
DTC P04F000 EVAP system high pressure purge line performance DTC logged. Customer Statement: Emission control system warning light illuminated within the DIP.
2060726/4
Service Bulletin/Repair Instructions
Bentayga - Winter Wheel and Tyre For CSiC Braking Systems. Technical Background: When opting to use Winter Tyres on vehicles specified with Ceramic brake rotors, the only permissible wheel rim option is 21 Inch 7 Twin spoke –36A 601 025Q.
2071730/4
Service Bulletin/Repair Instructions
Bentayga rear brake noise/squeal - Repair method depending on the brake noise frequency (Iron brakes only).
2075922/1
Service Bulletin/Repair Instructions
High pitched whistle from the engine - Warning light within the DIP - Engine not running smoothly - Numerous DTC's. Customer statement/Workshop findings • Emission control warning light evident within the DIP • Engine not running/idling smoothly • High pitched whistle from the right and left hand side of the engine TIP: Refer to video within the Bentley Hub referencing TPI 2075922/- • A selection of DTC’s are evident (as per TPI Event memory entries)
2068064/3
Service Bulletin/Repair Instructions
Front door clash condition with the rear door brightware or clash between the front and rear door brightware. Customer statement / workshop findings: The front door inner panel hem is clashing with the rear door lower brightware during the closing operation of the front door or, The rear door lower brightware is clashing with the front door brightware
2068829/2
Service Bulletin/Repair Instructions
Rear lid or boot - Water ingress diagnosis. Customer statement: • Water ingress within the rear lid • Water dripping from the rear lid • Water ingress is evident within the boot • Water in some isolated cases may be heard moving/sloshing from the inside of the rear lid
2075562/1
Service Bulletin/Repair Instructions
Keyless entry system (KESSY) function was found to be disabled when the vehicle was parked for a short duration of time. Customer statement / workshop findings: Keyless entry system (KESSY) function is disabled when the vehicle is parked for a short duration of time Technical background: The reported symptom is due to the Battery management shut off stages being too early due to the battery size being incorrectly entered on replacement
2075729/1
Service Bulletin/Repair Instructions
Front windscreen - Water ingress - Left or right hand side Or water ingress from the top of the front windscreen. Customer statement / workshop findings: Water ingress into the cabin (Front windscreen)
2075792/1
Service Bulletin/Repair Instructions
Noises from Panoramic sun roof.
2073231/2
Service Bulletin/Repair Instructions
Loading system message in the Infotainment screen (screen stuck). Customer statement / workshop findings: The Infotainment system is stuck on the loading screen • Loading system, please wait message is visible on the Infotainment screen
2061369/8
Service Bulletin/Repair Instructions
Engine overheating - Warning in the DIP (V8 Kovomo) Customer statement / workshop findings: One or a combination of the following symptoms are evident • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649
2071131/2
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.
2075034/2
Service Bulletin/Repair Instructions
EPB Warning light in DIP - Front door/s power latch system intermittent - DTC U112300 within Address 03 and Address 46. Customer statement / workshop findings: One or a combination of the following is evident within the DIP • Electronic parking brake warning And/or • Drivers door power latch intermittent operation warning
2075318/1
Service Bulletin/Repair Instructions
Engine light in the DIP - Various Camshaft adjuster DTC’s logged within the Engine Control Module(s). Customer statement / workshop findings: Engine light in the DIP - Various Camshaft adjuster DTC’s logged within the Engine Control Module(s).
2075331/1
Service Bulletin/Repair Instructions
Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC’s logged within the Engine Control Module(s). Customer statement / workshop findings: Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC’s logged within the Engine Control Module(s).
2070041/3
Service Bulletin/Repair Instructions
Engine coolant overheat warning in the DIP - One or a combination of DTC's may be evident P017B00 - P017C00 - P017E00. Customer statement: Engine coolant overheat warning within the DIP
2075140/1
Service Bulletin/Repair Instructions
Engine cooling system over cooling - One or a combination of DTC's may be evident P218100 - P1BB400. Customer statement / workshop findings: • DTC P218100 - Cooling System Performance and / or DTC P1BB400 Cylinder head temperature too low is stored in the Engine Control Module (ECM). • Emission Control Lamp illuminated on the Driver Instrument Panel.
2075164/1
Service Bulletin/Repair Instructions
Rattle / vibration noise from the dashboard (Drivers side) - Head Up Display (HUD) trim panel. Customer statement / workshop findings: Rattle / vibration noise from the dashboard (Drivers side) - Head Up Display (HUD) trim panel.
2073967/2
Service Campaign
Emergency call module and communication unit (0075) - Software update - Dongle removal (SC24/13)
2075018/2
Service Bulletin/Repair Instructions
Issues with mobile phone wireless charging - Wireless charging does not work. The customer complains that the mobile device sometimes cannot be charged wirelessly.
2071525/3
Service Bulletin/Repair Instructions
Driver / Passenger door(s) creak on close - All models (front and / or rear).
2075041/1
Service Bulletin/Repair Instructions
Lower and/or upper front suspension lever bushes - Warranty replacement guidelines.
2075018/1
Service Bulletin/Repair Instructions
Issues with wireless charging/wireless charging does not work. Customer statement / workshop findings: The customer complains that the mobile device sometimes cannot be charged wirelessly. One of the following three situations is described: • The phone gets very hot while charging and charging is cancelled. • The phone is not charged and the following message is shown on the MMI: “The device cannot be charged as there is another object in the charging cradle.” • The phone does not start charging after it has been placed in the charging cradle. • The phone or individual processes are switched off to protect the phone as a result of heat generation. The mobile device supports wireless charging or the customer uses a charging cover that enables wireless charging
2075034/1
Service Bulletin/Repair Instructions
EPB Warning light in DIP - Front door/s power latch system intermittent - DTC U112300 within Address 03 and Address 46. Technical background: The micro switch signal of the door lock is not recognised or is recognised briefly, a counter press of the door by the operative is required to clearly recognise the signal Insufficient back pressure of door (door closing loads / seal load) results in the pawl microswitch signal becoming too short. This short signal is then calculated as an error state by address 0003 -Brake electronics.
2060205/7
Service Bulletin/Repair Instructions
Engine Cooling System over cooling - DTC P218100 - V8 Kovomo. Technical background It is possible for the engine coolant Thermostat to corrode over time, this corrosion is due to an adverse reaction of the Thermostat material with the engine coolant. The corrosion and subsequent build-up of debris prevents the correct operation of the thermostat when closing, resulting in over cooling. The ECM triggers a DTC when the target engine temperature is outside of the specified parameter.
2064779/4
Service Bulletin/Repair Instructions
Creaking/squeak noise from the front suspension (upper inner lever bushes).
2071730/3
Service Bulletin/Repair Instructions
Bentayga rear brake noise/squeal - Repair method depending on the brake noise frequency (Iron brakes only). Scenario 1 Vibration of 1.2 to 1.4 KHz is produced from the rear brakes whilst braking at low speed Whilst braking at low speed, a vibration of 1.2 to 1.4 KHz or 5 KHz can be produced from friction between the rear brake pad and disc resulting in rear brake noise/squeal Scenario 2 Vibration of 3.4 KHz is produced from the rear brakes While braking at low speed a vibration of 3.4 KHz can be produced during brake application at low speed resulting in rear brake noise/squeal Scenario 3 Vibration of 5 KHz is produced from the rear brakes whilst braking at low speed Whilst braking at low speed, a vibration of 5 KHz can be produced from friction between the rear brake pad and disc resulting in rear brake noise/squeal.
2068946/8
Service Bulletin/Repair Instructions
DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor
2061757/3
Service Bulletin/Repair Instructions
DTC B2000F2: Faulty control module (Symptom code 4102) and/or night vision warning light evident within the (DIP). Customer statement: Night vision warning lamp (Figure 1) is evident with the Drivers Information Panel (DIP). Workshop findings: DTC - B2000F2: Faulty control module (Symptom code 4102) evident within address 0084 - Night vision control module.
2068946/7
Service Bulletin/Repair Instructions
DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement / workshop findings Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor
2073967/1
Service Campaign
Emergency call module and communication unit (0075) - Software update - Dongle removal (SC24/13). Technical background: ODIS will automatically default to DoIP when the Bentley ODIS-S Brand version is 2.32.3 (Or later) • In the event the software update is conducted WITHOUT the use of DoIP (Diagnostics over Internet Protocol) failure may occur which can result in the replacement of the Emergency call module and communication unit - Diagnostic address 0075. Remedy: The software update within the Work section is required to apply the latest software to the Emergency call module and communication unit - Diagnostic address 0075
2066236/5
Service Bulletin/Repair Instructions
Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing. Workshop findings The following DTC’s could also be evident within diagnostic address 0046 and/or 00BB and/or 00BC • B131DF5: alarm system siren supply voltage lower limit value less than • B131D29: sirens / alarm horn for anti-theft warning system Range/Performance • B131D29: anti-theft alarm system siren / alarm horn signal, not valid
2071238/2
Service Bulletin/Repair Instructions
Coolant pump leaking (part number 07P 121 008B) - Low coolant warning - Engine overheating - DTC's evident. Customer statement / workshop findings: One or a combination of the following is evident: • Coolant leaking from the mechanical coolant pump • Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump • Low coolant level warning displayed within the DIP Or • Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTC’s (various) is evident in this scenario the operative should refer to TPI 2051893/-
2071239/2
Service Bulletin/Repair Instructions
Coolant pump leaking (part number 07P 121 008C) - Low coolant warning - Engine overheating - DTC's evident. Customer statement / workshop findings: One or a combination of the following is evident: • Coolant leaking from the mechanical coolant pump • Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump • Low coolant level warning displayed within the DIP Or • Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTC’s (various) is evident, in this scenario the operative should also refer to TPI 2051893
2067399/3
Service Bulletin/Repair Instructions
Warning evident within the DIP for the steering system - DTC U103100 evident within diagnostic address 0044 Customer statement / workshop findings: Customer statement: Warning within the DIP for the steering system Workshop findings: DTC U103100 with symptom code 3146753 - FlexRay data bus No synchronization evident within diagnostic address 0044
2069806/5
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2071575/3
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P227900 evident within the engine control unit 0001. Customer statement / workshop findings - Engine warning lamp illuminated within the Driver Instrument Panel (DIP) - DTC P227900 is evident within Engine control unit 0001 in conjunction with DTC P030000 - Whistle noise may also be evident from the engine.
2051562/12
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.
2071047/4
Service Bulletin/Repair Instructions
DTC B101C29 and/or DTC B101D29 evident within the airbag control unit (J234). Customer statement / workshop findings: One or a combination of the following DTCs are evident within the airbag control unit (J234) B101C29: Driver seat belt switch implausible signal And/or B101D29: Front passenger side safety belt switch implausible signal Technical background: In the event the issue is as described the operative should refer to the Measure section of this TPI.
2073377/1
Service Bulletin/Repair Instructions
TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery. Customer statement: Tyre pressure sensor: low battery warning is evident with the Drivers Information Panel (DIP). Workshop findings: One or a combination of the following DTCs may also be evident: - C105016 Left Front Tyre Pressure Monitoring Sensor Voltage too low - C105116 - Right Front Tyre Pressure Monitoring Sensor Voltage too low - C105216 - Left Rear Tyre Pressure Monitoring Sensor Voltage too low - C105316 - Right Rear Tyre Pressure Monitoring Sensor Voltage too low.
2066236/4
Service Bulletin/Repair Instructions
Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing. Customer statement: Unintended sounding of the alarm siren following activation of the ignition Or Unintended sounding of the alarm siren whilst the vehicle is left standing. Workshop findings: - B131DF5: alarm system siren supply voltage lower limit value less than - B131D29: sirens / alarm horn for anti-theft warning system Range/Performance - B131D29: anti-theft alarm system siren / alarm horn signal, not valid
2068946/6
Service Bulletin/Repair Instructions
DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP). Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2.
2073231/1
Service Bulletin/Repair Instructions
Loading system message in the Infotainment screen (screen stuck). Customer statement / workshop findings: The Infotainment system is stuck on the loading screen. - Loading system, please wait message is visible on the Infotainment screen.
2073021/1
Service Bulletin/Repair Instructions
The Netflix application cannot be updated within the (BYOC) rear seat entertainment system. Customer statement / workshop findings: Netflix application update prompt is shown within the (BYOC) rear seat entertainment system. Technical background: In the event the issue described is evident the operative should conduct the instructions within the Measure section.
2061369/6
Service Bulletin/Repair Instructions
Engine overheating - Warning on the DIP - V8 Kovomo. Customer statement / workshop findings: - Customer reports an engine overheat warning within the DIP - Engine overheating - Unusual cooling fan operation at high temperatures - There are no obvious signs of coolant leaks both internally or externally Workshop findings - P19F700: Low engine coolant temperature indicator lamp Coolant too warm - Signs of coolant in the vacuum hoses (Refer to the video on the Bentley Hub referencing TPI 2061369.
2073002/1
Service Bulletin/Repair Instructions
Squeaking noise from the footwell whilst steering / maneuvering at low speed. Customer statement / workshop findings: Squeaking noises from the foot well whilst steering / maneuvering at low speed. Technical background: - Noise is apparent with steering input whilst steering / maneuvering at low speed - Noise is evident from the rubber collar on the lower steering column - Noise is apparent when the steering wheel is adjusted to the fully upwards position Tip: Forward and rearward position does not affect the noise - The rubber collar which is fitted to the intermediate steering shaft in some cases can contact the sealing boot
2058573/4
Service Bulletin/Repair Instructions
DTC P04F000 EVAP system high pressure purge line performance DTC logged. Customer statement / workshop findings: Emission control system warning light illuminated within the DIP. Workshop findings: DTC P04F000 EVAP system high pressure purge line performance DTC evident within the engine control unit Technical background: The DTC is related to mismatched terminal locations of the Pressure sensor for the activated charcoal filter system G804.
2065148/4
Service Bulletin/Repair Instructions
V8 Kovomo - Engine MIL light on - DTC P04F000: EVAP system high pressure purge line performance evident. Customer statement / workshop findings: - Engine MIL light illuminated within the DIP Workshop findings and observations: - DTC P04F000: EVAP system high pressure purge line performance evident.
2065918/4
Service Bulletin/Repair Instructions
V8 Kovomo - Bentayga - Water pump drive gear cover (Deletion). The cover is no longer fitted on replacement water pumps, the cover is not required and MUST not be transferred to the new water pump The operative should fit the new water pump without the cover as shown in Figure 2 NOTE: DISS queries or Service calls should not be submitted for this concern.
2068946/5
Service Bulletin/Repair Instructions
DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement / workshop findings: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2.
2069493/2
Service Bulletin/Repair Instructions
Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines. Customer statement / workshop findings: The right and/or left hand front rearmost lower suspension lever inner hydraulic mounts are leaking oil or showing signs of dry oil stains. Technical background: In the event the symptom is as described please refer to the Measure section of this TPI to confirm if the right and/or left hand front rearmost lower suspension lever inner hydraulic mounts require replacement or not
2069561/2
Service Bulletin/Repair Instructions
Creaking noise from the rear seat cushion edge/rear seat side valance. Customer statement / workshop findings: Creaking noise from the rear seat cushion edge/rear seat side valance. Technical background: The creaking noise is caused by contact between the side valance pins and the seat frame. In the event the issue is as described, the operative should refer to the instructions within the Measure section of this TPI.
2071575/2
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P227900 evident within the engine control unit 0001. Customer statement / workshop findings: - Engine warning lamp illuminated within the Driver Instrument Panel (DIP) - DTC P227900 is evident within Engine control unit 0001 in conjunction with DTC P030000 - Whistle noise may also be evident from the engine.
2049193/2
Service Bulletin/Repair Instructions
Bentayga - A Post Water Deflector - Surface Contamination. Customer statement / workshop findings: Mottled appearance on A post water deflectors. Surface deposits on A post water deflectors cannot be removed by washing with car shampoo. Technical background: Surface deposits are caused by UV protection additives contained within the A post water deflector migrating to the surface. This migration process is intentionally designed to protect parts from brittleness and ageing, the mottled appearance may occur after a certain length of time and is also dependent on temperature and humidity. Deposits on the surface are normally removed by weathering during normal driving or when washing the vehicle.
2054599/9
Service Bulletin/Repair Instructions
Diagnosis guidelines relating to Headlamp operation/Daytime running lights (Inner lamp) and/or Turn signal (Outer lamp). Customer statement / workshop findings: Operational issues are evident with one or a combination of the following: - Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or - Daytime running light malfunction / operational issues (Inner lamp) Or - Turn signal malfunction / operational issues (Outer lamp) Or Numerous static and/or intermittent DTCs are evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7)
2059149/5
Service Bulletin/Repair Instructions
Engine Oil - Consumption - V8 Kovomo. Customer statement / workshop findings: Engine oil warning lamp illuminated within the Drivers Instrument Panel (DIP) Engine oil requires topping up between services. Excessive engine oil consumption.
2063410/6
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Customer statement / workshop findings: Issue suspected with the Infotainment Main unit (5F / J794) - For example: - MMI screen image flickers or goes blank - No response to selection - Audio cuts out.
2070041/2
Service Bulletin/Repair Instructions
Coolant warning lamp within the DIP - One or a combination of DTC's is evident P218100 - P017B00 - P017C00 - P017E00. Customer statement: Customer reports a red engine coolant overheat warning within the DIP Workshop findings. One or a combination of the following DTCs are evident within the engine control unit: - P218100 - Malfunction in cooling system - P017B00 - Cylinder head temperature sensor implausible signal - P017C00 - Cylinder head temperature sensor short circuit to ground - P017E00 - Cylinder head temperature sensor open circuit/loose contact.
2071525/2
Service Bulletin/Repair Instructions
Driver / Passenger door(s) creak on close - All models (front and / or rear). Customer statement / workshop findings: Driver and / or Passenger door creak during the Power close function - Front and / or rear (Depending on vehicle type).
2071933/1
Service Bulletin/Repair Instructions
Headlamp control unit replacement and/or turn signal control unit replacement. Customer statement / workshop findings: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp).
2071525/1
Service Bulletin/Repair Instructions
Driver / Passenger door(s) creak on close - All models (frond and/or rear). Customer statement / workshop findings: Driver and / or Passenger door creak during the Power close function - Front and / or rear (Depending on vehicle type) Technical background: Ensure the fault is as described within the Customer statement Workshop findings section before continuing.
2071730/2
Service Bulletin/Repair Instructions
Bentayga rear brake noise/squeal - Repair method depending on the brake noise frequency (Iron brakes only).
2072055/1
Service Bulletin/Repair Instructions
Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.
2058423/11
Service Bulletin/Repair Instructions
New Continental GT/GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life - W12 only. Customer statement / workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU).
2063070/3
Service Bulletin/Repair Instructions
Bentayga - Auxiliary tail lights in bumper operating instead of main tail lights when not intended. Customer statement / workshop findings: The auxiliary tail lamps in the rear bumper are illuminated instead of the main tail lamps with the tailgate closed, there is no fault with the main tail lamps.
2072029/1
Service Bulletin/Repair Instructions
Steering rack diagnosed as faulty (Requires replacement) - Guidelines prior to replacing the steering rack. Customer statement / workshop findings: Steering rack diagnosed as faulty (requires replacement) Technical background: In the event the steering rack is diagnosed as faulty, the operative must conduct the instructions within the Measure section to completion.
2063855/9
Service Bulletin/Repair Instructions
DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Customer statement: Lane Assist and/or Traffic Assist are not functional Workshop findings: - DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or - DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or - DTC U112300 with symptom Code 1123220 within address 00A5.
2064482/3
Service Bulletin/Repair Instructions
Audible creak from the lower/central A Post when opening and/or closing the front door/s. Customer statement / workshop findings: Audible creak coming from the lower/central A post in the vicinity of the check strap fixing point (Figure 1) during the opening and/or closing of the driver/passenger door. Technical background: To confirm the issue is as described within the Customer statement refer to the video on the Bentley Hub referencing TPI 2064482/- In the event that the noise is as shown within the video the instructions within the Measure section should be followed.
2051519/13
Service Bulletin/Repair Instructions
HVAC distribution/operational issues - HVAC Motor defect DTCs logged. Customer statement / workshop findings: - HVAC distribution/operational issues - HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or Intermittent Technical background: Where VIN applicable the operative MUST first conduct Service Campaign EB28 (Bentayga) or EB29 (New Continental GT/GTC).
2071047/3
Service Bulletin/Repair Instructions
DTC B101C29 and/or DTC B101D29 evident within the airbag control unit (J234). Customer statement / workshop findings: One or a combination of the following DTCs are evident within the airbag control unit (J234) B101C29: Driver seat belt switch implausible signal And/or B101D29: Front passenger side safety belt switch implausible signal Technical background: Refer to the Measure section of this TPI ensuring all steps are followed to completion depending on the side in which the issue is evident (driver and/or passenger).
2071149/2
Service Bulletin/Repair Instructions
Testing electrical circuits - Diagnosis guidelines - Training videos. Customer statement / workshop findings: Technical DISS queries with extended downtime can be caused by incorrect diagnosis and testing of the vehicles electrical circuits In a small number of isolated cases basic electrical faults were found to be overlooked. Technical background: The information within this TPI has been generated to make retailers aware of two specific videos (Figure 1) Advanced Vehicle Electrics - Measurements of Circuits Video - Voltage drop testing - Voltage drop testing using the VAS 6356 scope Advanced Vehicle Electrics - Actuators & Voltage Supply Diagnosis - Terminal drag testing
2054862.10
Service Bulletin/Repair Instructions
Bentayga Front Brake Squeal - 1.5 KHz to 2.0 KHz Customer Statement: -Front brake squeal with a frequency of 1.5 KHz to 2.0 KHz
2071730.1
Service Bulletin/Repair Instructions
Bentayga rear brake noise/squeal - Repair method depending on the brake noise frequency (Iron brakes only) Customer Statement: -Brake noise/squeal from the rear brakes
2028794.7
Service Bulletin/Repair Instructions
Engine Coolant Mixture - Restrictions on use of desalinated water Customer Statement: -Engine coolant requires topping up or replacing
2071047.2
Service Bulletin/Repair Instructions
DTC B101C29 and/or DTC B101D29 evident within the airbag control unit (j234) Customer Statement: -One or a combination of the following DTCs are evident within the airbag control unit (J234) B101C29: Driver seat belt switch implausible signal And/or B101D29: Front passenger side safety belt switch implausible signal
2052785.8
Service Bulletin/Repair Instructions
Brake Noise Identification: Customer Statement: -Noise/squeal complaint from the braking system Technical Background: -The noise/squeal can be reproduced and clearly assigned to the braking system
2060458.3
Service Bulletin/Repair Instructions
Water Ingress onto the front reading light Customer Statement: -Water drips from the front interior light. The water drips directly from the electric drive of the front sun roof motor.
2061582.8
Service Bulletin/Repair Instructions
Driver/Passenger door/s creak on close - Bentayga Customer Statement: -Driver and/or Passenger door creak during the (Power close) function
2071674.2
Service Bulletin/Repair Instructions
V8 Kovomo - DTC - P025C00: Fuel Pump Module Control Circuit Low Logged in 0001 Customer Statement: -Engine management light illuminated within the DIP -DTC P025C00 Fuel Pump Module Control Circuit Low is evident within 0001
2060726/3
Service Bulletin/Repair Instructions
Bentayga - Winter Wheel And Tyre For CSiC Braking Systems. Technical background: When opting to use Winter Tyres on vehicles specified with Ceramic brake rotors, the only permissible wheel rim option is 21 Inch 7 Twin spoke 36A 601 025Q.
2061195/3
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2063410.5
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure Customer Statement: Issue suspected with the Infotainment Main unit (5F / J794) - For example: MMI screen image flickers or goes blank No response to selection Audio cuts-out
2063651.3
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s) Customer Statement: -Cracks evident in the sidewall and/or tread pattern (See the examples in Figures 1 and 2 showing cracks within the tread pattern)
2063729.4
Service Bulletin/Repair Instructions
Fitment of Control Modules from Donor Vehicles For Test Purposes Technical Background: If an issue is suspected for one of the control modules listed below: Onboard supply control unit (J519) Convenience system central control unit (J393) Data bus diagnostics interface (J533) Control unit 1 for Information Electronics (J794) Control unit in dash panel insert (J285) Emergency call module control unit (J949)
2063954.5
Service Bulletin/Repair Instructions
Engine warning light illuminated within the DIP during acceleration - DTC P029900 evident - W12 TSI only Customer Statement: -Engine warning light and max engine speed 4000 rpm warning evident within the DIP during acceleration - Warning on DIP first appears when accelerating (During boost)
2064648.4
Service Bulletin/Repair Instructions
ACC Unavailable-Traffic Assist Failure-Safeguard Failure-Radar Malfunction Warning DIP - Numerous DTCs within 0013 Customer Statement: One or numerous of the following issues are evident: ACC Failure Traffic Assist Failure Safeguard Failure Radar Malfunction
2065148.3
Service Bulletin/Repair Instructions
V8 Kovomo - Engine MIL light on - DTC P04F000: EVAP system high pressure purge line performance evident Customer Statement: -Engine MIL light illuminated within the DIP
2065197.3
Service Bulletin/Repair Instructions
Squeaking/creaking noises from the front axle and/or leaks at the lower ball joint/s Customer Statement: -Squeaking/creaking noises when steering/manoeuvring or when the suspension compresses and/or -A leak is visible at the boot of the lower ball joint (grease emerging) however the boot does not show any damage
2065664.3
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Engine MIL light on - DTC O2 Sensor Signals Swapped Bank 1 Sensor 2/ Bank 2 Sensor 2 Customer Statement: -DTC P004100: O2 Sensor Signals Swapped Bank 1 Sensor 2/ Bank 2 Sensor 2 is evident within address 0001 (Engine control unit) and MIL light active after attempting to conduct a readiness test
2065760.3
Service Bulletin/Repair Instructions
Rear Jacking point - Sill damage found during PDI Customer Statement: -Damage found around the rear sill Jacking point during PDI (Figure 1)
2065918.3
Service Bulletin/Repair Instructions
V8 Kovomo - Bentayga - Water pump drive gear cover (Deletion) Customer Statement: -The original water pump has a cover fitted directly over the top of the water pump drive gear (Figure 1)
2065926.3
Service Bulletin/Repair Instructions
Fuel pressure regulator - DTC P242200 with symptom code 14536 evident within address 0001 Customer Statement: The warning lamp for the emission control system is displayed within the DIP
2066236.3
Service Bulletin/Repair Instructions
Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing Customer Statement: Unintended sounding of the alarm siren following activation of the ignition Or Unintended sounding of the alarm siren whilst the vehicle is left standing
2066852.4
Service Bulletin/Repair Instructions
Shaker Speaker - Diagnostic Checks Customer Statement: -Customer complains of poor quality music output from the shaker speaker due to a rattling noise/sound distortion
2067597.3
Service Bulletin/Repair Instructions
Door Speakers (Naim) not illuminating with the door(s) closed regardless if the exterior lights are on or off Customer Statement: The Naim door speaker logo does not illuminate when the door is closed and the external lights are switched on
2068273.3
Service Bulletin/Repair Instructions
Multiple Random Misfires Evident During PDI Customer Statement: -Multiple random cylinder misfire DTCs detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: -V8 - ECM 1 - V8 (Address 01) ECM control unit -W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2071668.1
Service Bulletin/Repair Instructions
V8 Kovomo - Engine Misfires - Engine management light illuminated within the DIP Customer Statement: -Engine misfiring -Engine running rough (not refined) -Engine misfire DTCs evident -Engine management light illuminated within the DIP -Knocking noise from the cylinder head
2045686.6
Service Bulletin/Repair Instructions
Bentayga - Engine oil pressure warning Customer Statement: -Low oil pressure warning illuminated in the driver instrument panel as shown in Figure 1 and event code P15AA00 is evident in one or both of the Engine Control Modules
2050542.7
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks Customer Statement: -1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.
2051219.10
Service Bulletin/Repair Instructions
W12 TSI Camshaft Phaser Position Related DTC Customer Statement: -Customer reporting (Emission Control Warning Indicator) displayed. Engine running rough.
2051776.5
Service Bulletin/Repair Instructions
Key blade can be difficult to remove from key fob. Technical Background: -Deviations in the key blade and key fob assembly could make it difficult to remove the key blade.
2053351.9
Service Bulletin/Repair Instructions
Buzzing noise from engine area Workshop Findings: -Buzzing noise heard at idle from the sump area when the vehicle is elevated on a workshop ramp. The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances.
2053429.6
Service Bulletin/Repair Instructions
Emission control system lamp illuminated - DTC P044100 evident Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP) in conjunction with DTC - P044100: EVAP Emission Contr.Sys.Incorrect Purge Flow - logged within one or both engine control modules
2055540.4
Service Bulletin/Repair Instructions
Rumble noise and/or floor pan/steering column vibration Customer Statement: -Floor pan or steering column/steering wheel vibration when manoeuvring/steering at slow speeds with steering wheel input
2055693.4
Service Bulletin/Repair Instructions
Unable to run basic settings within the Adaptive suspension control unit (J775) Customer Statement: -Unable to run Basic setting (full process + rebound end stops) after a new adaptive air suspension control unit has been fitted or work has been conducted on the suspension system which requires the Basic setting (full process + rebound end stops) procedure performing
2056407.5
Service Bulletin/Repair Instructions
Running gear - Noise identification Workshop Findings: -The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2057978.7
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment Customer Statement: -Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services.
2058423.10
Service Bulletin/Repair Instructions
New Continental GT/GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life - W12 only Customer Statement: -Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) (P052400: Engine Oil Pressure Too Low) and/or (P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU)
2058573.3
Service Bulletin/Repair Instructions
DTC P04F000 EVAP system high pressure purge line performance DTC logged Customer Statement: -Emission control system warning light illuminated within the DIP (Figure 1)
2059392.4
Service Bulletin/Repair Instructions
Bentayga - PDC system not working or PDC system false detection Customer Statement: PDC system not working or PDC system false detection Warning evident within the DIP
2063017.3
Service Bulletin/Repair Instructions
Road wheel inspection procedure Customer Statement: In the event a complaint is received regarding road wheel/s condition for example: - Scratches - Corrosion - Damage - Blemishes - Chipping Please refer to the onward instructions
2068946.4
Service Bulletin/Repair Instructions
Bentley dynamic ride system warning - DTC P0B2500: Hybrid/EV Battery (A) Voltage low stored (48 volt system) Customer Statement: -(Bentley dynamic ride system: fault) displayed within the Drivers Instrument Panel (DIP)
2070344.3
Service Bulletin/Repair Instructions
Headlamp control unit replacement - Bentayga and New Flying Spur Customer Statement: -Headlamp is not working or the headlamp is flickering
2051562/11
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section
2053177/19
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2061739/5
Service Bulletin/Repair Instructions
TPMS - Warning within the Drivers Information Panel (DIP) - DTC C1239F0 - Tyre pressure display Positioning not possible. Customer statement / workshop findings: Yellow Tyre Pressure Monitoring System (TPMS) warning light is evident with the Drivers Information Panel (DIP) The warning is evident when the tyre size has been changed within the MMI For example: After changing the tyres from winter to summer variants or vice versa Workshop findings C1239F0 - Tyre pressure display Positioning not possible Evident within address 0065 Technical background: If the tyre size type in the MMI is changed a yellow TPMS warning light within the DIP will be evident The ability to drive the vehicle will not be affected.
2064648/3
Service Bulletin/Repair Instructions
ACC Unavailable-Traffic Assist Failure-Safeguard Failure-Radar Malfunction Warning DIP - Numerous DTC's within 0013. Customer statement / workshop findings: One or numerous of the following issues are evident: - ACC Failure - Traffic Assist Failure - Safeguard Failure - Radar Malfunction Workshop findings: One or a combination of the following DTCs and symptom codes are evident within address 0013 - B200FF0 with Symptom code(s) 1367 and/or 1313 and/or 1334 - Internal Malfunction.
2070344/2
Service Bulletin/Repair Instructions
Headlamp control unit replacement - Bentayga and New Flying Spur. Customer statement / workshop findings: Headlamp is not working or the headlamp is flickering Workshop findings Headlamp assembly diagnosed as faulty. Technical background: It is not possible to determine between internal lamp defects and control unit failures therefore this TPI is to advise the replacement of the control unit in the first instance The complete headlamp assembly should only be replaced if control unit replacement was not successful.
2069806/4
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2051893/5
Service Bulletin/Repair Instructions
Overheat condition-DTC logged for air in the system or DTC P218100-Cooling System Performance with symptom code 8113. Customer statement / workshop findings One or a combination of the following symptoms are evident: - Engine coolant overheat condition - Coolant loss - Diagnostic trouble codes (DTCs) logged within the Engine control module/s relating to Air in the coolant system - Engine overheating issues and/or DTC P218100: Cooling System Performance symptom code 8113 is evident - Warning light within the Drivers Information Panel (DIP). Measure 1) Fully drain the cooling system - Refer to Elsa Pro Rep.Gr 19 Cooling system - To drain and fill 2) Replace the Thermostat housing (includes thermostat) - Refer to Elsa Pro Rep.Gr 19 Cooling system - Thermostat - To replace
2071238/1
Service Bulletin/Repair Instructions
Coolant pump leaking (part number 07P 121 008B) - Low coolant warning - Engine overheating - DTCs evident. Customer statement / workshop findings: One or a combination of the following is evident: - Coolant leaking from the mechanical coolant pump - Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump - Low coolant level warning displayed within the DIP Or - Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTCs (various) is evident in this scenario the operative should refer to TPI 2051893.
2071239/1
Service Bulletin/Repair Instructions
Coolant pump leaking (part number 07P 121 008C) - Low coolant warning - Engine overheating - DTC's evident. Customer statement / workshop findings One or a combination of the following is evident: - Coolant leaking from the mechanical coolant pump - Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump - Low coolant level warning displayed within the DIP Or - Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTCs (various) is evident, in this scenario the operative should also refer to TPI 2051893
2069551/2
Service Bulletin/Repair Instructions
Touch Screen Remote (TSR) has no visible display or does not function. Customer statement / workshop findings: The Touch Screen Remote (TSR) has no visible display or does not function, see the example shown in Figure 1. Technical background In the event that one or a combination of the described symptoms is evident, please follow the instructions within the Measure section depending on the symptom.
2069806/3
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/2
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.
2070344/1
Service Bulletin/Repair Instructions
Headlamp control unit replacement - Bentayga and New Flying Spur. Customer statement: Headlamp is not working or the headlamp is flickering Workshop findings Headlamp assembly diagnosed as faulty. Technical background: It is not possible to determine between internal lamp defects and control unit failures therefore this TPI is to advise the replacement of the control unit in the first instance The complete headlamp assembly should only be replaced if control unit replacement was not successful.
2071149/1
Service Bulletin/Repair Instructions
Testing electrical circuits - Diagnosis guidelines - Training videos. Workshop findings: Technical DISS queries with extended downtime can be caused by incorrect diagnosis and testing of the vehicles electrical circuits. In a small number of isolated cases basic electrical faults were found to be overlooked Technical background: The information within this TPI has been generated to make retailers aware of two specific videos (Figure 1) Advanced Vehicle Electrics - Measurements of Circuits Video - Voltage drop testing Voltage drop testing using the VAS 6356 scope Advanced Vehicle Electrics - Actuators & Voltage Supply Diagnosis - Terminal drag testing.
2067429/3
Service Bulletin/Repair Instructions
HVAC not working No air flow - DTC B10AE31 High Pressure sensor - No signal DTC logged within address 08. Customer statement / workshop findings: - HVAC not working to specification (No air flow) - DTC B10AE31 High Pressure sensor - No signal DTC logged within address 08. Technical background: In the event the issue is as described the operative should refer to the instructions within the Measure section of this TPI to assist in diagnosing the reported issue.
2071131/1
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Customer statement / workshop findings: In some cases Measured value traces may be requested in XML format for analysis by Product Support Technical background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis Product Support will advise regarding the Measured values and cycle time required.
2070998/1
Service Bulletin/Repair Instructions
Rear seatbelt - Incorrect buckle status within the DIP - Bentayga Series. Customer statement: Incorrect rear seatbelt buckle status shown within the DIP Workshop findings: Although there is no occupant evident within the rear seats (2nd row) the rear seat is shown as occupied (Figure 1). Technical background: There is no specific DTC evident for the scenario described. The issue described is evident as the rear seat belt buckles are not resistor coded The system uses a non-resistor coded buckle strategy (zero-infinity or open-closed buckle) for the rear seats. In correct operation, a fastened seatbelt is open circuit and an un-fastened seatbelt is closed circuit If harness damage is present or an electrical connector joint is not properly engaged, an unintended open circuit occurs. This will give an incorrect buckle status reading within the DIP The advice within this TPI should be referred to first before conducting any further diagnosis or disassembly of the vehicles interior Previous assembly/disassembly may have caused an unintentional open circuit when operatives have been working on or around the rear seat belt assemblies
2071047/1
Service Bulletin/Repair Instructions
DTC B101C29 and/or DTC B101D29 evident within the airbag control unit (J234). Customer statement / workshop findings: One or a combination of the following DTCs is evident within the airbag control unit (J234) B101C29: Driver seat belt switch implausible signal And/or B101D29: Front passenger side safety belt switch implausible signal Technical background: Refer to the Measure section of this TPI Measure: In the event that one or both DTCs are evident the operative must conduct the following: - Raise a technical DISS query - Ensure a current ODIS log is attached to the technical DISS query - Await feedback from Product support before conducting any further work or diagnosis
2068946/3
Service Bulletin/Repair Instructions
Bentley dynamic ride system warning displayed - DTC P0B2500: Hybrid/EV Battery "A" Voltage low' stored (48 volt system). Customer statement: Bentley dynamic ride system: fault displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500: Hybrid/EV Battery "A" Voltage low' stored within address 21-Battery Energy Control Module 2 Technical background: Possible internal fault with super capacitor - In the event that DTC P0B2500 is evident the operative must follow the steps within the Measure section to completion
2051045/8
Service Bulletin/Repair Instructions
Night vision camera washer jet nozzle leaking. Customer statement / workshop findings: Washer fluid dripping/leaking from the night vision camera jet nozzle. Technical background: Please note: The photographs shown within this TPI are not based on a specific vehicle type, the procedure to replace the night vision non return valve is the same regardless of vehicle type In the event the afore mentioned symptom is evident the operative should refer to the Measure section of this TPI to replace the non return valve.
2051187/9
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: - Poor engine running - Reduced power - Engine warning lamp illuminated - Symptom related DTCs evident within the applicable engine control unit(s) Technical background: Technical Product Information (TPI) to assist retailers when diagnosing poor engine running or misfires.
2062261/5
Service Bulletin/Repair Instructions
Bentayga - Air suspension warning light within the DIP - DTC's P089200 - C104707 - C103B13 - Evident within Address 74. Customer statement: Air suspension warning light within the DIP Workshop findings: One or a combination of the DTCs shown below are evident within address 74 - P089200 - Symptom Code 3145792 - TCM Power Relay Sense Circuit Intermittent (Level Control Valves Open Circuit) - C103B13 - 3145909 - Solenoid for level control system Open circuit - C104707 - 3211279 - Level control valves mechanical malfunction.
2070682/1
Service Bulletin/Repair Instructions
Loud ticking/clatter noise from the air conditioning compressor (HVAC). Customer statement Loud ticking/clatter noise can be heard from the front of the engine Workshop findings The noise is from the air conditioning compressor Technical background The operative should confirm the noise is from the compressor as detailed within the Measure section.
2063729/3
Service Bulletin/Repair Instructions
Fitment of control modules from donor vehicles for test purposes. Technical background: If an issue is suspected for one of the control modules listed below: - Onboard supply control unit (J519) - Convenience system central control unit (J393) - Data bus diagnostics interface (J533) - Control unit 1 for Information Electronics (J794) - Control unit in dash panel insert (J285) - Emergency call module control unit (J949) The fitment of donor parts from another vehicle is not advisable and only possible if approved from Product Support via an open DISS query. The donor of parts should only be used as a temporary test VERY IMPORTANT: The ODIS replace routine MUST NOT be carried out under any circumstances.
2055254.4
Service Bulletin/Repair Instructions
Top view/Rear view camera - guidelines not visible Customer Statement: -Guidelines not showing on display screen when reverse gear selected.
2062095.3
Service Bulletin/Repair Instructions
DTC's B14BF01 and /or B14A854 evident in address 0009 - Steering column will not adjust Customer Statement: -Steering column will not adjust in any direction
2070519.1
Service Bulletin/Repair Instructions
Window lift switch is loose within the switch carrier and/or a rattle noise can be heard from the switch Customer Statement: -Window lift switch is loose within the door aperture -Or The window lift switch rattles when the door is closed
2062080.9
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo and V6 (Hybrid) - Fuel Pressure Regulation - Numerous DTC's Customer Statement: -Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) with one or multiple DTCâÂÂs as detailed below:
2065919.8
Service Bulletin/Repair Instructions
Coolant leaking from the mechanical coolant pump - Low coolant level warning - Engine overheating - DTC's evident Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113
2066591.2
Service Bulletin/Repair Instructions
DTC P263500 with symptom code -10061 - Noise from within the fuel tank Customer Statement: -Engine warning light illuminated within the DIP
2070531.1
Service Bulletin/Repair Instructions
Bring Your Own Content - Over The Air (OTA) Update to software version R11.2.6 Customer Statement: -An Over The Air Update (OTA) could be required for both of the Bring Your Own Content (BYOC) screens
2055321.4
Service Bulletin/Repair Instructions
Bentayga W12 - DTC 310B00 - Low fuel pressure regulation Customer Statement: -Engine stalling when the engine is started from cold (at idle)
2062092.3
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P304300 with symptom code (10061) - Fuel Pump Mechanical Malfunction - MIL lamp Customer Statement: -Check Engine Lamp illuminated within the Driver Instrument Panel (DIP)
2068946/2
Service Bulletin/Repair Instructions
Bentley dynamic ride system warning displayed - DTC P0B2500: Hybrid/EV Battery "A" Voltage low' stored (48 volt system). Customer statement / workshop findings: Bentley dynamic ride system: fault displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500: Hybrid/EV Battery "A" Voltage low' stored within address 21-Battery Energy Control Module 2 Technical background: Possible internal fault with super capacitor, refer to the Measure section of this TPI
2053492.10
Service Bulletin/Repair Instructions
Air Spring Fault Finding Guidelines Customer Statement: -The front and/or rear suspension appears to have dropped
2059379.4
Service Bulletin/Repair Instructions
High Pitched Whistle From The Engine - Warning Light Within The DIP - Engine Not Running Smoothly - Numerous DTCs Customer Statement: -Emission Control Warning Light Evident Within The DIP
2063855.8
Service Bulletin/Repair Instructions
DTC B17B801 and/or B17B804 - Evident Within Address 0019 and/or DTC U112300 Evident in 00A5 Customer Statement: -Lane Assist and/or Traffic Assist Are Not Functional
2060081.3
Service Bulletin/Repair Instructions
Bentayga - Fuel Gauge - Guided Fault Finding DTCs B103E1B and/or B10581B Evident Within Address 0046 Customer Statement: -Fuel gauge does not change during a long journey or after refueling the vehicle and does not show full after filling the fuel tank
2063954.4
Service Bulletin/Repair Instructions
Engine Warning Light Illuminated Within The DIP During Acceleration - DTC P029900 Evident - W12 TSI Only Customer Statement: -Engine warning light and (max engine speed 4000 rpm) warning evident within the DIP during acceleration - Warning on DIP first appears when accelerating (during boost)
2060205.6
Service Bulletin/Repair Instructions
Engine Colling System Over Cooling - DTC P218100 - V8 Kovomo Customer Statement: -Emission Control lamp illuminated on the Driver Instrument Panel -The time to reach the correct engine coolant operating temperature has increased
2060205.5
Service Bulletin/Repair Instructions
Engine Colling System Over Cooling - DTC P218100 - V8 Kovomo Customer Statement: -Emission Control Lamp illuminated on the Driver Instrument Panel -The time to reach the correct engine coolant operating temperature has increased
2069806.1
Service Bulletin/Repair Instructions
HVAC Refrigerent Leakage - Diagnosis Guidelines Customer Statement: -HVAC not cooling or HVAC cooling less than expected
2046299.17
Service Bulletin/Repair Instructions
Bentayga - 1.2KHz - 1.4KHz rear brake squeal Customer Statement: -Squeal from the rear of the vehicle at low speed while braking
2070031.1
Service Bulletin/Repair Instructions
Incorrect Graphics Shown within the MMI after replacement of the Electronic Information Systems Control Unit 1 (J794) Customer Statement: -After replacement of the electronic information systems control unit 1 (J794) has been conducted the following graphic is evident within the MMI screen
2070041.1
Service Bulletin/Repair Instructions
Coolant Warning Lamp within the DIP - One or a combination of DTCs is evident P218100 - P017B00 - P017C00 - P017E00 Customer Statement: -Customer reports a red engine coolant overheat warning within the DIP
2055883.3
Service Bulletin/Repair Instructions
EPB Warning Light in DIP - Front doors power latch system intermittent - DTC U112300 within Address 03 and Address 46 Customer Statement: -Electronic Parking Brake Warning evident within the DIP
2058484.12
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation Customer Statement: -Engine warning lamp is illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below. -P310B00 with symptom code 2638 - Low Fuel Pressure Regulation
2065919.7
Service Bulletin/Repair Instructions
Coolant Leaking From The Mechanical Coolant Pump -Low Coolant Level Warning - Engine Overheating - DTCs Evident Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine overheating issues and.or DTC 0218100: Cooling System Performance with symptom code 8113
2069622.1
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P103A00 Evident - Engine Oil Fuel Portion Too High Customer Statement: -Warning within the DIP message -The message asks the customer to (warm up engine) accompanied by a yellow warning. No other symptoms are experienced.
2058484.11
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation Customer Statement: -Engine warning lamp is illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below: -P310B00 with symptom code 2638 - Low Fuel Pressure Regulation
2066143.5
Service Bulletin/Repair Instructions
Fitment Of Rear Brake Calipers Carriers For Complaints Relating to 3.4 KHz Rear Brake Squeal Customer Statement: -Rear brake squeal (3.4KHz) during brake application at low speed
2069551.1
Service Bulletin/Repair Instructions
Touch Screen Remote (TSR) is Not Operating (No Display or Functionality) Customer Statement: -Referring to Figure 1 - The Touch Screen Remote (TSR) is not operating (No Display or Functionality)
2069554.1
Service Bulletin/Repair Instructions
Unable To Open The Glovebox When Using the Key or The Key Does Not Enter The Lock Fully Customer Statement: -Unable To Open The Glovebox When Using The Key or The Key Does Not Enter The Lock Fully
2069561.1
Service Bulletin/Repair Instructions
Creaking Noise From The Rear Seat Cushion Edge/Rear Seat Side Valance Technical Background: -Referring to Figure 1 - When pressure is applied to the points shown, a creaking noise can be heard from the rear seat cushion edge/rear seat side valence
2051045.7
Service Bulletin/Repair Instructions
Night vision camera - Washer jet leaking. Customer statement / workshop findings: Washer fluid dripping/leaking from the night vision camera washer jet Technical background: Please note: The photographs shown within this TPI are based on a New Continental GT/C vehicle however the process is similar regardless of vehicle type Referring to Figure 1 - In the event the afore mentioned symptom is evident the operative should refer to the Measure section of this TPI to replace the night vision washer jet (short link hose -Circled) which connects the night vision camera washer jet (A) to the washer jet supply hose connector (B) Figure 1
2069493.1
Service Bulletin/Repair Instructions
Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines. Customer statement / workshop findings: The right and/or left hand front rearmost lower suspension lever inner hydraulic mounts are leaking oil or showing signs of dry oil stains. Technical background: In the event the symptom is as described please refer to the Measure section of this TPI to confirm if the right and/or left hand front rearmost lower suspension lever inner hydraulic mounts require replacement or not
2048616.11
Service Bulletin/Repair Instructions
Creaking Noise From the Front Suspension When Maneuvering Technical Background: -The noise present in the sound file is caused by defective lower suspension lever - rear- hydraulic mounts. In order to reproduce the noise this bush must be twisted, therefore the noise can appear in the following circumstances: -When performing parking maneuvers with the brake applied -When steering from lock to lock with the vehicle in motion and the brake applied -When the vehicle is moved with steering input over uneven surfaces (ex. a ramp or speed bump)
2063855.6
Service Bulletin/Repair Instructions
DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5 Customer Statement: -Lane Assist and/or Traffic Assist are not functional.
2069014.1
Service Bulletin/Repair Instructions
Wind Noise From the Lower A Pillar (Rain Deflector Area) Technical Background: -Profile deviation between the front wing and front wing mounting bracket can contribute to wind noise from the lower A pillar (rain deflector area)
2069414.1
Service Bulletin/Repair Instructions
Rear Seat Entertainment - Crosslink Feature Unavailable Customer Statement: -The (crosslink) function and icon within the Rear Seat Entertainment screens (RSE) is no longer available.
2061054.2
Service Bulletin/Repair Instructions
DTC P11DE00 - Incorrect Cylinder Allocation - V8 Kovomo Customer Statement: -MIL light is on -Event memory entry P11DE00 logged (Cam Shift Actuator Outlet (B) Cylinder 6 Range/Performance)
2052853.11
Service Bulletin/Repair Instructions
Clicking noises from the left and/or right front corners Technical Background: -Raise a DISS query -In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the measure section of this TPI consists of three individual section, each section describes the symptom and the remedy which should be applied.
2065919.6
Service Bulletin/Repair Instructions
Coolant leaking from the mechanical coolant pump - Low coolant level warning - Engine overheating - DTC(s) evident Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine overheating issues and/or DTC P218100: Cooling system performance with symptom code 8113
2068064.2
Service Bulletin/Repair Instructions
Front Door Clash Condition with the Rear Door Brightware or Clash Between the Front and Rear Door Brightware Customer Statement: -The front door inner panel hem is clashing with the rear door lower brightware during the closing operation of the front door. -The rear door lower brightware is clashing with the front door brightware.
2061369.5
Service Bulletin/Repair Instructions
Engine Overheating - Warning on the DIP - V8 Kovomo Customer Statement: -Customer reports an engine overheat warning within the DIP -Engine overheating -Unusual cooling fan operation at high temperatures -There are no obvious signs of coolant leaks both internally or externally Workshop Findings: -P19F700: Low engine coolant temperature indicator lamp coolant too warm -Signs of coolant in the vacuum hoses
2065760.2
Service Bulletin/Repair Instructions
Rear Jacking Point - Sill damage found during PDI Customer Statement: -Damage found around the rear sill jacking point during PDI -Raise a DISS query
2069107.1
Service Bulletin/Repair Instructions
Bentayga W12 - Primary Catalytic Converter Replacement - Warranty Labour Operation Time Confirmation Workshop Findings: -The following DTCs are evident: -P042000: Catalyst System, Bank 1 Efficiency Below Threshold -P042000: Catalyst System, Bank 2 Efficiency Below Threshold
2069159.1
Service Bulletin/Repair Instructions
Foremost lower trailing arm bush leaking Customer Statement: -Leakage found on the foremost lower trailing arm bush as shown in figures 1 and 2
2062080.8
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo and V6 (Hybrid) - Fuel Pressure Regulation - Numerous DTCs Customer Statement: -Check engine lamp illuminated within the Driver Instrument Panel (DIP) with one or multiple DTCs as detailed below: -P310B00 with symptom code 2636 - Low Fuel Pressure Regulation -P014800 Fuel Deliver Error -P019100 Fuel Rail Pressure Sensor (A) Circuit Range/Performance -P018B00 Fuel Pressor Sensor (B) Circuit Range/Performance with Symptom Code 17871 -Misfire DTCs
2036678.5
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic Checks Technical Background: -There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.
2062622.2
Service Bulletin/Repair Instructions
Water Leak/Wind Noise Diagnosis Customer Statement: -Water leak/wind noise evident -The instructions within this TPI should be followed to assist in the diagnosis of water leaks or wind noise.
2068829.1
Service Bulletin/Repair Instructions
Rear lid or boot - Water Ingress Diagnosis Customer Statement: -Water ingress within the rear lid -Water dripping from the rear lid -Water ingress is evident within the boot -Water in some isolated cases may be heard moving/sloshing from inside of the rear lid
2068981.1
Service Bulletin/Repair Instructions
Rear Seat Massage Function Not Working Customer Statement: -The rear seat massage function is not working correctly -The massage function appears to be unresponsive/weak regardless of the setting/function selected
2046299.16
Service Bulletin/Repair Instructions
Bentayga - 1.2KHz-1.4KHz rear brake squeal Customer Statement: -Squeal from the rear of the vehicle at low speed while braking
2051893.4
Service Bulletin/Repair Instructions
Overheat Condition - DTC logged for air in the system or DTC P218100 - Cooling System Performance with Symptom code 8113 Customer Statement: -Engine coolant overheat condition
2053348.10
Service Bulletin/Repair Instructions
W12 Engine Management Light On- Turbocharger Speed Sensor DTCs Stored Workshop Findings: -One or a combination of the following DTCs may be evident (with no specific symptom codes) -P259500: Turbocharger Speed Sensor (B) - Circuit low -P259600: Turbocharger Speed Sensor (B) - Circuit high -P257900: Turbocharger Speed Sensor (A) - Circuit range/performance
2054210.4
Service Bulletin/Repair Instructions
Noises from Panoramic Sun Roof Customer Statement: -Noises from the panoramic sun roof when driving. The noises occur mainly when the sun roof is closed
2060205.4
Service Bulletin/Repair Instructions
Engine Cooling System Over Cooling - DTC P218100 - V8 Kovomo Customer Statement: -Emission control lamp illuminated on the Driver Instrument Panel (DIP) -The time to reach the correct engine coolant operating temperature has increased
2061369.4
Service Bulletin/Repair Instructions
Engine Overheating - Warning on the DIP - V8 Kovomo Customer Statement: -Customer reports an engine overheat warning within the DIP -Engine overheating -Unusual cooling farm operation at high temperatures -There are no obvious signs of coolant leaks both internally and externally
2061582.7
Service Bulletin/Repair Instructions
Driver/Passenger Doors Creak on Close - Bentayga Customer Statement: -Driver and/or passenger door creak during the (power close) function.
2063855.5
Service Bulletin/Repair Instructions
DTC B17B801 and/or B17B804 - Evident within address 0019 and/or DTC U112300 evident in 00A5 Customer Statement: -Lane Assist and/or Traffic Assist are not functional
2064679.4
Service Bulletin/Repair Instructions
Oil Leaking from Tell Tale Hole - CDA Actuator Fixings or Fuel Rail Fixings or Vacuum Assembly Fixings - V8 Kovomo Customer Statement: -CDA activation/deactivation solenoid fixings -Fuel rail fixings
2065919.5
Service Bulletin/Repair Instructions
Coolant Leaking from the Mechanical Coolant Pump - Low Coolant Level Warning - Engine Overheating - DTC's Evident Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine Overheating issues and/or DTC P218100: Cooling System Performance with Symptom Code 8113
2067998.1
Service Bulletin/Repair Instructions
Driver Assistance System Related Technical Queries - Best Practice Customer Statement: -The customer is concerned about an unexpected safeguard or driver assistance intervention.
2068804.1
Service Bulletin/Repair Instructions
Online Radio - Change of Provider Customer Statement: -The online radio (market dependent) provider name will change in the MMI display panel from radio.net to audials
2068946.1
Service Bulletin/Repair Instructions
Bentley Dynamic Ride System Warning Deployed - DTC P0B2500: Hybrid/EV Battery (A) Voltage Low Stored Customer Statement: -Bentley Dynamic Ride System: fault displayed within the Drivers Instrument Panel (DIP) Technical Background: -Possible internal fault with super capacitor. refer to the measure section of this TPI
2060223.5
Service Bulletin/Repair Instructions
During PDI - Steering wheel vibration and/or steering wheel out of alignment is evident Customer Statement: -Vehicle is pulling to the left or right -Steering wheel vibration -General vehicle geometry concerns
2058484.10
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with symptom code 2638 - Check engine lamp - Fuel pressure regulation Condition: Engine warning lamp is illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below:
2068212.4
Service Bulletin/Repair Instructions
Software Update for MMI, emergency call module and communication unit and gateway for MIB3 vehicles (RE22/29)
2049586.11
Service Bulletin/Repair Instructions
Misfiring, W12 TSI - Excessive carbon build up cylinder leakage Customer Statement: -Emission control warning signal displayed, engine misfire Workshop Findings: -Event entries in engine control unit relating to cylinder misfires- excessive carbon build up to leading to cylinder leakage and spark plug foul
2053348.9
Service Bulletin/Repair Instructions
W12 Engine Management Light On - Turbocharger speed sensor DTCs stored Customer Statement: -Engine management light is evident within the DIP
2053350.4
Service Bulletin/Repair Instructions
W12 - Oil leak from engine Technical background: -The breather return line and the oil dipstick tube O- rings can split causing an external oil leak. -This can be diagnosed as the engine sump leaking
2028808.6
Service Bulletin/Repair Instructions
All 12MY Engine Oil- Service Info: Engine Oil - Specific oil type and oil consumption reference, Technical Background: -The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. -The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type -Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering.
2045686.5
Service Bulletin/Repair Instructions
Bentayga - Engine oil pressure warning Customer Statement: -Low oil pressure warning illuminated in the driver instrument panel as shown in figure 1 and event code P15AA00 is evident in one or both of the engine control modules
2046299.15
Service Bulletin/Repair Instructions
Bentayga - 1.2KHz-1.4KHz brake squeal Customer Statement: -Squeal from the rear of the vehicle at low speed while braking. Technical Background: -While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complain of brake noise from the customer.
2048616.10
Service Bulletin/Repair Instructions
Creaking noise from the front suspension when maneuvering Technical Background: -The noise present in the sound file is caused by defective lower suspension lever - rear - hydraulic mounts. In order to reproduce the noise this bush must be twisted, therefore the noise can appear in the following circumstances. -When performing parking maneuvers with the brake applied -When steering from lock to lock with the vehicle in motion and the brake applied -When the vehicle is moved with steering input over uneven surfaces (a ramp or speed bump)
2050542.6
Service Bulletin/Repair Instructions
Body/Equipment: Front exterior lighting steamed up/leaks Customer Statement: -The lenses of the headlights/front fog lamps are steamed up/damp from the inside with minor drips
2051187.8
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2051562.10
Service Bulletin/Repair Instructions
12 Volt - Battery Test Instruction Technical Background: -For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the measure of this section of this TPI.
2053177.18
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Customer Statement: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle.
2058423.9
Service Bulletin/Repair Instructions
New Continental GT/GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life - W12 Only Customer Statement: -Warning on the Driver Instrument Panel (DIP) - Oil pressure too low -DTCs relating to oil pressure may also be stored within the master ECU -Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU)
2061195.2
Service Bulletin/Repair Instructions
Telephone Functionality Complaint- Minimum Standards Required For Analysis of Concerns Customer Statement: -The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.
2063651.2
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s) Customer Statement: -Cracks evident in the sidewall and/or tread pattern Technical Background: -The issue is mainly evident on vehicles with very low usage This is a result of the tyre compound hardening due to the following: -Tyre age -Tyre pressure not adjusted to specification -Low mileage/vehicle usage -Vehicle storage conditions
2065919.4
Service Bulletin/Repair Instructions
Water Leaking from the mechanical water pump- Low coolant level warning displayed - W12 TSI Customer Statement/Workshop Findings: -Coolant leaking from the mechanical coolant pump -Coolant witness mark on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed
2068273.2
Service Bulletin/Repair Instructions
Multiple Random Misfires Evident During PDI Customer Statement: -Multiple random cylinder misfire DTCs detected during PDI -DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: -V8-ECM1 - V8 (Address 01) ECM control unit -W12 - ECM1 - (Address 01) and/or ECM 2 (Address 11)
2064679.2
Service Bulletin/Repair Instructions
Oil leaking from the tell tale hole - CDA actuator fixings or Fuel rail fixings or vacuum assembly fixings - V8 Kovomo
2064776.4
Service Bulletin/Repair Instructions
V8 Kovomo- Engine Misfires- Engine Management Light Illuminated within the DIP Customer Statement: -Engine misfiring -Engine running rough (not refined) -Engine misfire DTCs evident -Engine management light illuminated within the DIP -Knocking noise from the cylinder head
2065498.2
Service Bulletin/Repair Instructions
Rear Seat Entertainment - Unavailable Features Customer Statement: -The (crosslink) and (audio to car) functions of the Rear Seat Entertainment screens are not working to specification (icons greyed out) a message is also displayed advising the feature(s) are not available when the icons are pressed.
2066852.3
Service Bulletin/Repair Instructions
Shaker Speaker - Diagnostic Checks Technical Background: -There have been instances where shaker speakers have been changed under warranty for the complaint of sound distortion, yet when tested by Bentley motors and the supplier, no fault could be found with the returned unit.
2051519.11
Service Bulletin/Repair Instructions
HVAC Operation Issues/HVAC Motor defect DTCs logged Customer Statement: -HVAC operation issues and HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or sporadic (intermittent)
2064648.2
Service Bulletin/Repair Instructions
ACC Unavailable- Traffic assist failure - Safeguard Failure- Radar Malfunction Warning DIP - Numerous DTCs within 0013 Customer Statement: -ACC failure -Traffic Assist Failure -Safeguard Failure -Radar Malfunction
2064779.2
Service Bulletin/Repair Instructions
Creaking/squeak noise from the front suspension (upper inner level bushes) Technical Background: -The noise present in the sound file is caused by defective upper inner level bush/bushes. the noise can appear in the following possible scenario -When the vehicle is moved with the steering input over uneven surfaces (for e.g a ramp or speed bump)
2065148.2
Service Bulletin/Repair Instructions
V8 Kovomo- Engine MIL light on - DTC P04F000: EVAP system high pressure purge line performance evident Technical Background: -In the event the symptom described is evident the operative should carry out the instructions within the Measure section
2065197.2
Service Bulletin/Repair Instructions
Squeaking/creaking noises from the front axle and/or leaks at the lower ball joint/s Customer Statement: -A leak is visible at the boot of the lower ball joint (grease emerging) however the boot does not show any damage
2065664.2
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Engine MIL Light on - DTC (O2 sensor signals swapped bank 1 sensor 2/Bank 2 sensor 2) Customer Statement: -DTC P004100 (O2 sensor signals swapped bank 1 sensor 2/bank 2 sensor 2 is evident within address 0001 engine control unit and MIL light active after attempting to conduct a readiness test)
2065697.2
Service Bulletin/Repair Instructions
Bentayga Hybrid- Emission control system warning lamp illuminated within the DIP - Open circuit DTCs evident Workshop Findings: -Various/numerous open circuit DTCs evident within the engine control unit -Fuse 6 (SA fuseboard) in some cases could be blown
2065918.2
Service Bulletin/Repair Instructions
V8 Kovomo- Bentayga - Water pump drive gear cover (deletion) Workshop Findings: -The original water pump has a cover fitted directly over the top of the water pump drive gear -However the replacement water pump does not have a cover fitted
2066236.2
Service Bulletin/Repair Instructions
Unintended sounding of the alarm siren - Following activation of the ignition or whilst the vehicle is left standing Customer Statement: -The following DTCs could also be evident within the diagnostic address 0046 and/or 00BB and/or 00BC -B131DF5: alarm system siren supply voltage lower limit value less than -B131D29: sirens/alarm horn for anti-theft warning system range/performance -B131D29: anti-theft alarm system siren/alarm horn signal, not valid
2067399.2
Service Bulletin/Repair Instructions
Warning evident within the DIP for the steering system - DTC U103100 evident within diagnostic address 0044 Workshop findings: -DTC U103100 with symptom code 3146753 - FlexRay data bus No synchronization evident within diagnostic address 0044
2051046.6
Service Bulletin/Repair Instructions
Night vision camera- Washer Jet Leaking Customer Statement: -Washer fluid dripping/leaking from the night vision camera washer jet
2051776.4
Service Bulletin/Repair Instructions
New Continental GT - Key blade can be difficult to remove from key fob Technical Background: -Deviations in the key blade and key fob assembly could make it difficult to remove the key blade.
2053351.8
Service Bulletin/Repair Instructions
Buzzing noise from engine area Customer Statement: -Buzzing noise heard at idle from the sump area when the vehicle is elevated on a workshop ramp. -The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances.
2053429.5
Service Bulletin/Repair Instructions
Emission Control System Lamp Illuminated DTC P044100 Evident Customer Statement: -Emission control system warning lamp illuminated within the Driver Information Panel (DIP) in conjunction with DTC - P044100: EVAP Emission Contr.Sys.Incorrect Purge Flow - logged within on or both engine control modules
2055036.6
Service Bulletin/Repair Instructions
My Bentley - Connected Services Technical Background: -Most queries and complaints regarding My Bentley connected services can be resolved by contacting My Bentley Support rather than raising a DISS technical query. My Bentley support have access to additional admin tools and systems to help resolve any queries; and also have ability to raise DISS technical queries if required.
2055321.3
Service Bulletin/Repair Instructions
Bentayga W12 - DTC 310B00 - Low Fuel Pressure Regulation Customer Statement: -Engine stalling when the engine is started from cold (at idle) -Or After a delayed cold start
2055540.3
Service Bulletin/Repair Instructions
Rumble noise and/or floor pan/steering column vibration Customer Statement: -Floor pan or steering column/steering wheel vibration when maneuvering/steering at slow speeds with steering wheel input
2055693.3
Service Bulletin/Repair Instructions
Unable to run Basic settings within the Adaptive suspension control unit (J775) Customer Statement: -Unable to run Basic setting (full process + rebound end stops) after a new adaptive air suspension control unit has been fitted or work has been conducted on the suspension system which requires the Basic setting (full process + rebound end stops) procedure performing
2055883.2
Service Bulletin/Repair Instructions
EPB Warning light in the DIP - Front door/s power latch system intermittent - DTC U112300 within Address 03 and Address 46 Customer Statement: -Electronic parking brake warning evident within the DIP
2056407.4
Service Bulletin/Repair Instructions
Running Gear - Noise Identification Customer Statement: -Noise complaint from the suspension and/or steering
2057978.6
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment Customer Statement: -Engine lubricating oil lamp illuminated on drivers instrument panel -Engine Lubricating oil requires "topping up" between services
2058573.2
Service Bulletin/Repair Instructions
DTC P04F000 EVAP system high pressure purge line performance DTC logged Technical Background: -The DTC is related to mismatched terminal locations of the Pressure sensor for the activated charcoal filter system -G804
2059379.3
Service Bulletin/Repair Instructions
High pitched whistle from the engine - Warning light within the DIP - Engine not running smoothly - Numerous DTCs Technical Background: -Air intake leak due to a broken one-way diaphragm valve from within the Bank 1 breather line
2059392.3
Service Bulletin/Repair Instructions
Bentayga - PDC system not working or PDC system false detection Workshop Findings: -Parking aid sensor range/performance DTCs evident within numerous control units
2060723.2
Service Bulletin/Repair Instructions
Bentayga- Winter Wheel and Tyre for CSiC Braking Systems Technical Background: -When opting to use winter tyres on vehicles specified with ceramic brake rotors, the only permissible wheel rim option is 21 inch 7 twin spoke - 36A601025Q
2061566.4
Service Bulletin/Repair Instructions
During PDI - Unable to complete the set-up of connected services Customer Statement: -Unable to complete set-up of Connected Services at PDI and/or The SOS LED in roof console is either lit red or flashing red and/or the test call is unable to complete.
2062092.2
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P304300 with symptom code (10061) - Fuel pump mechanical malfunction- MIL lamp Customer Statement: -Check engine lamp illuminated within the Driver Instrument Panel (DIP)
2062261.4
Service Bulletin/Repair Instructions
Bentayga - Air Suspension warning light within the DIP - DTCs P089200 - C104707 - C103B13 Evident within Address 74 Customer Statement: -Air suspension warning light within the DIP
2063017.2
Service Bulletin/Repair Instructions
Road Wheel Inspection Procedure: Customer Statement: In the event of a complaint is received regarding road wheel/s condition for example: -scratches -corrosion -damage -blemishes -chipping
2063410.4
Service Bulletin/Repair Instructions
Infotainment Main Unit (5F/J794) fault finding/diagnosis procedure Customer Statement: Issue suspected with the Infotainment Main unit (5F/J794) -MMI screen image flickers or goes blank -No Response to selection -Audio cuts-out
2064337.2
Service Bulletin/Repair Instructions
Usage of E10 Fuel Customer Statement: -In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI
2064404.2
Service Bulletin/Repair Instructions
Brake pedal clicking after the vehicle pulls away (following initial engine start) Customer Statement: -Complain of the brake pedal clicking shortly after vehicle start up/drive away (following engine start) once the vehicle reaches 20kmh/12mph
2067597.2
Service Bulletin/Repair Instructions
Door Speakers (Naim) not illuminating with the door(s) closed regardless if the exterior lights are on or off Technical Background: -The Naim logo only illuminates when the door is open on vehicles with Naim audio (8RF) and without mood lighting (QQ0)
2051187.7
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2061344.8
Service Bulletin/Repair Instructions
Rear Brake Pad - Shim Installation (SC 20/32) Technical Background: -Fitment of shims to the rear brake pads, specific grease should also be applied to the shims.
2061582.6
Service Bulletin/Repair Instructions
Driver/Passenger door/s creak on close - Bentayga Customer Statement: -Driver and/or Passenger door creak during the "Power close" function
2068273.1
Service Bulletin/Repair Instructions
Multiple Random Misfires Evident During PDI Customer Statement: -Multiple random cylinder misfire DTC's detected during PDI-DTC P030000: Random/Multiple cylinder misfire detected with the following control units: -V8-ECM1-V*(Address01)ECM control unit -W12-ECM 1 - (Address 01) and/or ECM 2 (Address 11)
2058484.9
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTCs P310B00 with symptom code 2638 - Check Engine Lamp - Fuel Pressure Regulation Customer Statement: -Engine warning lamp is illuminated within the driver instrument panel (DIP) in conjunction with the DTC.
2059379.2
Service Bulletin/Repair Instructions
High Pitched Whistle from the Engine - Warning light within the DIP - Engine not Running Smoothly - Numerous DTCs Customer Statement: -Emission control warning light evident within the DIP -Engine not running/idling smoothly -High pitched whistle from the right hand side of the engine. -A selection of DTCs are evident
2065919.3
Service Bulletin/Repair Instructions
Water Leaking from the mechanical water pump- Low coolant level warning displayed Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness mark on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed
2066852.2
Service Bulletin/Repair Instructions
Shaker Speaker-Diagnostic Checks Customer Statement: -Customer complains of poor quality music output from the shaker speaker due to rattling noise/sound distortion. Technical Background: -There have been instances where shaker speakers have been changed under warranty for the complaint of sound distortion, yet when tested by Bentley Motors and the supplier, no fault could be found with the returned unit.
2068064.1
Service Bulletin/Repair Instructions
Front Door Clash Condition with the Rear Door Brightware (left and/or right hand side) Customer Statement: -The front door inner panel hem is clashing with the rear door lower brightware during the closing operation of the front door.
2051562.9
Service Bulletin/Repair Instructions
12 Volt- Battery Condition Checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2062080/7
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo and V6 (Hybrid) - Fuel Pressure Regulation - Numerous DTCs Customer Statement: -Check Engine Lamp Illuminated within the Driver Instrument Panel (DIP): -P310B00 with system code 2636 - Low Fuel Pressure Regulation" Low Fuel Pressure Regulation" -P014800 Fuel Deliver Error" -P019100 Fuel Rail Pressure Sensor 'A' Circuit Range/Performance -P018B00 Fuel Pressure Sensor "B" Circuit Range/Performance with symptom code 17871 -Misfire" DTCs
2066143/4
Service Bulletin/Repair Instructions
Fitment of Rear Brake Caliper Carrier for Complaints Relating to 3.4 KHz rear break squeal Customer Statement: -Rear brake squeal (3.4 KHz) during brake application at low speed.
2066850/3
Service Bulletin/Repair Instructions
Rear Lamp Electrical Defect - Numerous DTCs Evident Customer Statement: -Rear lamp warning within the DIP -Numerous DTCs within diagnostic address 46 (J393) -Faulty rear lamp operation
2066850/2
Service Bulletin/Repair Instructions
Rear Lamp Electrical Defect - Numerous DTCs Evident Customer Statement: -Rear lamp warning within the DIP -Numerous DTCs within diagnostic address 46 (J393) -Faulty rear lamp operation
2053492/8
Service Bulletin/Repair Instructions
Air spring fault finding Customer Statement: -The front and/or rear suspension appears to have dropped Technical Background: -Bentley vehicles which are applicable to this TPI are fitted with air springs as part of the suspension system. Should air leak from the air spring dampers, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. -The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air supply unit, pipes, valve unit and air reservoirs. This includes potential air leak points on the air spring dampers and also the locations of an air leak that can be repaired without the need to replace an air spring damper.
2058484/8
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation Customer Statement: -Engine warning lamp is illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below: P310B00 with symptom code 2638 - Low Fuel Pressure Regulation There may also be multiple DTCs and symptoms present due to fuel pressure regulation or fuel supply issues in conjunction with the afore mentioned symptom/DTC Technical Background: -NOTE: The retailer must attempt to request as much information as possible regarding when the issue occurred Pre-conditions, For example: -Driving at low speed in traffic -Warning lights -Driveability at the time the issue occurred - During idle or driving? -If during idle, how long had the car been idling? -Details when the vehicle was last refuelled and the grade of fuel used -When the issue occurred, How was the car unlocked and started? Keyless entry or entry by using the remote key fob
2067489/1
Service Bulletin/Repair Instructions
Window side glass - Identification - Standard (STD) or Privacy (PRV) Customer Statement: - Incorrect side glass fitted - Standard (STD) not Privacy (PRV) or visa versa and/or Defects are evident within the glass Technical Background: -The instructions within the Measure section MUST only be followed if the glass is to be replaced
2053177/17
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: -The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants -Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2053348/7
Service Bulletin/Repair Instructions
W12 Engine management light on - Turbocharger speed sensor DTCs stored Customer Statement: -Engine management light is evident within the DIP Technical Background: -The operative should lease with the customer to clarify the driving conditions in which the issue occurs, see examples below: -Duration the vehicle was driven before the issue was evident -Throttle load (harsh or light acceleration) -What gradient they were driving on (uphill/downhill/flat road surface etc) -Speed of the vehicle when the issue occurred -Road conditions for example: City driving with traffic queues
2062626/3
Service Bulletin/Repair Instructions
DTCs stored for all cylinders on Bank 1 or all cylinders on Bank 2 - W12 TSI engine derivative. Customer statement / workshop findings: -DTCs stored for all cylinders on Bank 1 or all cylinders on Bank 2 including multiple cylinder misfires DTC - Misfires logged in one or both engine control units - Engine warning light on - Erratic engine operation Technical background: -Refer to the Measure section of this TPI -This TPI is applicable to all W12 TSI models including W12 TSI Speed models
2066040/2
Service Bulletin/Repair Instructions
Oil leak from the oil separator/breather connection - Intake manifold whistle - Emission control warning within the DIP Customer statement: -Emission control warning within the DIP Technical Background: -Refer to the Measure section of this TPI -This TPI is applicable to all W12 TSI models including W12 TSI Speed models
2067740/1
Service Bulletin/Repair Instructions
Tailgate interior trim - Specification guidelines Customer Statement: -Suspected tailgate lower trim surface damage issues Technical Background: -The complaint could be received for the right and/or left hand side -Refer to the Measure section for further clarification
2067711/1
Service Bulletin/Repair Instructions
DTCs B200000 and/or B200096 evident within 0075 (Emergency call module and communication unit) Customer statement: - Warning within the DIP (Figure 1) Emergency call function fault - Function unavailable - Contact your Bentley Retailer Technical Background: -Should either of the afore mentioned DTCs be stored the operative should conduct the test plan below: -0075 - Emergency Call Module and Communications Unit (Conbox) - Guided Functions - Conbox Memory Reset The applicable DTC(s) will be erased and the message within the DIP will no longer be evident
2067597/1
Service Bulletin/Repair Instructions
Door speakers (Naim) not illuminating with the door(s) closed regardless if the exterior lights are on or off. Customer statement / workshop findings: The Naim door speaker logo does not illuminate when the door is closed and the external lights are switched on. This phenomenon is only evident on vehicles equipped with Naim audio (8RF) and without mood lighting (QQ0) Technical background: The Naim logo only illuminates when the door is open on vehicles with Naim audio (8RF) and without mood lighting (QQ0) Measure Refer to the Technical background section
2067429/2
Service Bulletin/Repair Instructions
HVAC not working No air flow - DTC B10AE31 High Pressure sensor - No signal DTC logged within address 08. Customer statement / workshop findings: - HVAC not working to specification (No air flow) - DTC B10AE31 High Pressure sensor - No signal DTC logged within address 08 Technical background: In the event the issue is as described the operative should refer to the instructions within the Measure section of this TPI to assist in diagnosing the reported issue.
2051965/3
Service Bulletin/Repair Instructions
Bentley dynamic ride system warning displayed- DTC P0B2500: Hybrid/EV Battery A Voltage low stored. Customer statement / workshop findings: Bentley dynamic ride system: fault displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500: Hybrid/EV Battery A Voltage low stored within address 21-Battery Energy Control Module 2 Technical background: Possible internal fault with super capacitor, refer to the Measure section of this TPI
2052853/10
Service Bulletin/Repair Instructions
Clicking noises from the left and/or right front corner(s). Customer statement / workshop findings: Clicking noises from the left and/or right front corner(s) Technical background: In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the Measure section of this TPI consists of three individual sections, each section describes the symptom and the remedy which should be applied Symptoms and descriptions regarding clicking noises can appear to be very similar when described, where possible the customer should demonstrate the reported symptom to enable correct diagnosis VERY IMPORTANT: Before proceeding the operative MUST check to confirm that the wheels fitted are the Bentley approved wheels, in the event that Bentley approved wheels are not fitted Or The wheels fitted are Bentley approved however the wheels have been modified for example: Powder coated or have had repairs conducted In the event the afore mentioned scenarios are evident the operative MUST raise a DISS query before carrying out any of the instructions within the Measure section
2060102/3
Service Bulletin/Repair Instructions
Bentayga - Outside Air Temperature - Incorrect reading in Fahrenheit. Customer statement / workshop findings: Outside air temperature reading within the Driver Instrument Panel (DIP) is incorrect when reading in Fahrenheit Technical background: Incorrect outside air temperature displayed, the issue relates to an incorrect algorithm NOTE: The temperature is not displayed correctly in Fahrenheit only, the temperature is correct when displayed in Celsius Please refer to the instructions within the Measure section of this TPI in the event the symptom is as described
2067488/1
Service Bulletin/Repair Instructions
Veneer/trim mismatch - DISS query requirements. Customer statement / workshop findings: In the event that a trim mismatch is detected for example: - Piano black veneer is supplied although the customer ordered walnut veneer Or - The interior trim colour is incorrect for example: Cricket ball interior trim is supplied although the customer ordered Hotspur The operative should refer to the Technical background section
2064482/2
Service Bulletin/Repair Instructions
Audible creak from the lower/central A Post when opening and/or closing the front door/s. Customer statement / workshop findings Audible creak coming from the lower/central A post in the vicinity of the check strap fixing point (Figure 1) during the opening and/or closing of the driver/passenger door. Technical background To confirm the issue is as described within the Customer statement refer to the video on the Bentley Hub referencing TPI 2064482/- In the event that the noise is as shown within the video the instructions within the Measure section should be followed.
2065919/2
Service Bulletin/Repair Instructions
Water leaking from mechanical water pump - Low coolant level warning displayed - W12 TSI. Customer statement / workshop findings: - Coolant leaking from the mechanical coolant pump And/or - Low coolant level warning displayed Technical background: The operative MUST ensure the instructions within the Measure section are followed, the instructions differ slightly depending on the part number of the mechanical coolant pump (B or C suffix).
2046299/14
Service Bulletin/Repair Instructions
Bentayga - 1.2KHz - 1.4KHz rear brake squeal. Customer statement / workshop findings: Squeal from the rear of the vehicle at low speed while braking. Technical background: While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer. Measure: 1) Follow the Brake noise identification TPI 2052785 - IMPORTANT: For frequency analysis the noise recording equipment Bentley Motors recommends is the Chassis ear tool WT 10437 2) If the sound recording produces a frequency of 1.2-1.4KHz - Remove the rear brake pads as per Repair manual Rep.Gr 46 - Rear Brake Pads - To Remove and Fit and check the actual condition of the brake pads - If the brake pads are to be refitted it will be necessary to make note of the position of the pads for installation purposes
2054862/9
Service Bulletin/Repair Instructions
Front brake squeal - 1.5 KHz to 2.0 KHz. Customer statement / workshop findings: Front brake squeal with a frequency of 1.5 KHz to 2.0 KHz Technical background: Modified front brake Calipers and modified front brake disc guard plates are available on receipt of a qualifying DISS query Referring to Figure 1, the replacement front calipers have a Dynamic absorber fitted (A), the brake disc guard plates (B) are pre modified to fit around the absorber.
2058484/7
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation. Customer statement / workshop findings Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below: - P310B00 with symptom code 2638 - Low Fuel Pressure Regulation There may be multiple DTCs and symptoms present due to fuel pressure regulation or fuel supply issues Technical background In the event the customer complaint relates to the following: - Customer experienced poor start up or the engine stalled shortly after start up - proceed with the remaining instructions NOTE: The operative must gather information regarding the Customer experience regarding when the issue occurred for example: Pre- conditions, warning lights and driveability at time issue occurred, details when the vehicle was last refuelled and the grade of fuel used The operative must now use the information contained within the Measure section to determine the correct analysis and repair procedure.
2062080/6
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo and V6 (Hybrid) - Fuel Pressure Regulation - Numerous DTCs. Customer statement / workshop findings: Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) with one or multiple DTCs as detailed below: - P310B00 with symptom code 2636 - Low Fuel Pressure Regulation Low Fuel Pressure Regulation - P014800 Fuel Deliver Error - P019100 Fuel Rail pressure Sensor A Circuit Range/Performance - P018B00 - Fuel Pressure Sensor B Circuit Range/Performance with symptom code 17871 - Misfire DTCs There may be multiple DTCs and symptoms present due to fuel pressure regulation or fuel supply issues Technical background: In the event the customer complaint relates to the following: - Customer experienced poor start up - proceed with the remaining instructions NOTE: The operative must gather information regarding the Customer experience regarding when the issue occurred for example: Pre- conditions, warning lights and driveability at the time that the issue occurred, details when the vehicle was last refueled and the grade of fuel used The operative must now use the information contained within the Measure section to determine the correct analysis and repair procedure.
2063855/4
Service Bulletin/Repair Instructions
DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Customer statement: Lane Assist and/or Traffic Assist are not functional Workshop findings: DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or DTC U112300 with symptom Code 1123220 within address 00A5 Technical background: Revision history TPI 2063855/4 - Additional request to replace the control module (as Figure 1) in conjunction with the steering wheel
2067399/1
Service Bulletin/Repair Instructions
Warning evident within the DIP for the steering system - DTC U103100 evident within diagnostic address 0044. Customer statement: - Warning within the DIP for the steering system (Figure 1) Figure 1 Workshop findings: - DTC U103100 with symptom code 3146753 - FlexRay data bus No synchronization evident within diagnostic address 0044 Technical background: In the event the issue is as described the operative should conduct the instructions within the Measure section of this TPI
2058423/8
Service Bulletin/Repair Instructions
New Continental GT/GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life. Customer statement / workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU). Measure: VERY IMPORTANT: Prior to conducting the onward instructions, the following symptoms MUST be evident - Warning on Driver Instrument Panel (DIP) Oil pressure too low And/or - Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU) Should any of the afore mentioned not be evident and the symptoms cannot be reproduced No further action should be taken unless the issue can be reproduced or demonstrated by the customer In the event the symptom/s are evident please conduct the onward Diagnosis Instructions
2055036/5
Service Bulletin/Repair Instructions
My Bentley - Connected services. Customer statement / workshop findings: Complaints relating to My Bentley connected services. Technical background: Most queries and complaints regarding My Bentley connected services can be resolved by contacting My Bentley Support rather than raising a DISS technical query. My Bentley support have access to additional admin tools and systems to help resolve any queries; and also have the ability to raise DISS technical queries if required.
2066738/2
Service Bulletin/Repair Instructions
Underfloor paint drain hole check (SC22/14). Technical background: Due to a process change within manufacturing, the paint drain hole (Figure 1) which is located on the left hand side of the floor pan may not have been sealed/covered IMPORTANT: No other cavities or drain holes are affected. Remedy: Refer to the instructions within the Work section.
2052853/9
Service Bulletin/Repair Instructions
Clicking noises from the left and/or right front corner(s). Customer statement / workshop findings: Clicking noises from the left and/or right front corner(s) Technical background: In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the Measure section of this TPI consists of three individual sections, each section describes the symptom and the remedy which should be applied. Symptoms and descriptions regarding clicking noises can appear to be very similar when described, where possible the customer should demonstrate the reported symptom to enable correct diagnosis.
2066738/1
Service Bulletin/Repair Instructions
Underfloor paint drain hole check (SC22/14). Technical background: Due to a process change within manufacturing, the paint drain hole (Figure 1) which is located on the left hand side of the floor pan may not have been sealed/covered IMPORTANT: No other cavities or drain holes are affected. Remedy: Refer to the instructions within the Work section
2066862/1
Service Bulletin/Repair Instructions
Various errors with front lamps - DTC C123BFA - Bulb for parking light short circuit' logged in address D6 and/or D7. Customer statement / workshop findings: One or a combination of the issues shown below are evident - The side light within the front lamp does not work - The park light function does not work in the main lamp - The signal lamp is also disabled - DTC C123BFA - Bulb for parking light short circuit logged within diagnostic address D6 (light control left) and/or D7 (light control right) Technical background: The DTCs once triggered are unable to be cleared In the event the symptoms are as described, conduct the instructions within the Measure section to completion noting the following: - The update to address D6 Must be done first followed by the update to address D7 - Regardless of the DTC which is evident or the address in which the DTC/DTCs are evident, both SVM codes MUST be applied
2054862/8
Service Bulletin/Repair Instructions
Front brake squeal - 1.5 KHz to 2.0 KHz. Customer statement / workshop findings Front brake squeal with a frequency of 1.5 KHz to 2.0 KHz Technical background: Modified front brake Callipers and modified front brake disc guard plates are available on receipt of a qualifying DISS query. Referring to Figure 1, the replacement front callipers have a Dynamic absorber fitted (A), the brake disc guard plates (B) are pre modified to fit around the absorber.
2066850/1
Service Bulletin/Repair Instructions
Rear lamp electrical defect - Numerous DTC's evident. Customer statement / workshop findings - Rear lamp warning within the DIP - Numerous DTCs within diagnostic address 46 (J393) - Faulty rear lamp operation Refer to the examples below showing the most popular DTCs which have been evident in conjunction with the afore mentioned symptoms B11E913: Left rear turn signal bulb Open circuit B133413: Right Brake/Turn Signal Lamp Open circuit B16D5F4: Left tail light 2 turn signal lamp failure B12C213: Left Tail Light Lamp Open circuit B12C313: Right brake light bulb Open circuit B16D5F2: left tail lamp 2 Tail lamp faulty B16D7F1: Right rear tail lamp 2 LED faulty Technical background Should the symptoms described be evident please refer to the Measure section of this TPI
2063855/3
Service Bulletin/Repair Instructions
DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Customer statement / workshop findings: Lane Assist and/or Traffic Assist are not functional Workshop findings: DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or DTC U112300 with symptom Code 1123220 within address 00A5. Measure: 1) Referring to Rep.Gr 48 - Remove the steering wheel Please note the replacement steering wheel is supplied without the multifunction switches (E440 and E441) fitted, the switches will require transferring from the original steering wheel to the replacement steering wheel as per Rep.Gr 96 HINT: Depending on vehicle specification some steering wheels may have extra components which require swapping for example: Control modules/harnesses which are secured/located to the steering wheel 2) Conduct a visual check between the original steering wheel and the replacement steering wheel to confirm all applicable components have been transferred successfully 3) Referring to Rep.Gr 48 - Fit the new replacement steering wheel ensuring a new steering wheel centre bolt is ALWAYS used 4) Erase all applicable DTCs
2065480/6
Service Bulletin/Repair Instructions
V8 Kovomo - Bentayga - Valve spring replacement (SC21/42). Technical background The intake valve springs (16) and outlet valve springs (16) located within the cylinder heads of Bank 1 and 2 require replacing The replacement of all valve springs is required due to an issue which was discovered during a routine quality inspection. Remedy The replacement of all intake valve springs and all outlet valve springs (Bank 1 and Bank 2) is required
2066591/1
Service Bulletin/Repair Instructions
DTC P263500 with symptom code -10061 - Noise from within the fuel tank. Customer statement - Engine warning light illuminated within the DIP And/or - Drive system fault warning within the DIP (Figure 1) Workshop findings - DTC P263500 - Fuel Pump A Low Flow/Performance evident within diagnostic address 01 and/or 11 - With symptom code 10061 - Noise from within the fuel tank (fuel pump) - Refer to the video on the Bentley hub referencing TPI 2066591/- Technical background Prior to conducting the instructions within this TPI, the retailer must check and confirm there are no other issues evident with the vehicle for example: - Misfire related DTCs - Low pressure fuel DTCs other than DTC P263500 - Damaged fuel hoses and pipes - Examine all hoses and pipes external of the fuel tank - Fuel leaks.
2059392/2
Service Bulletin/Repair Instructions
Bentayga - PDC system not working or PDC system false detection. Customer statement / workshop findings: - PDC system not working or PDC system false detection - Warning evident within the DIP Workshop findings: - Parking aid sensor Range/Performance DTCs evident within numerous control units Technical background: Refer to the Measure section of this TPI
2066580/1
Service Bulletin/Repair Instructions
Odour emanating from the front wheel arches/front wheels - Odour is also evident within the cabin. Customer statement / workshop findings: - Undesirable odour emanating from the front wheel arches, the issue occurs after the vehicle has reached normal operating temperature - The odour can also be evident within the cabin Technical background: HINT: The issue described is mainly evident on low mileage/low use vehicles with iron brakes In the event the symptoms are as described, please conduct the instructions within the Measure section of this TPI
2054862/7
Service Bulletin/Repair Instructions
Front brake squeal - 1.8 KHz to 1.9 KHz. Customer statement / workshop findings: Front brake squeal with a frequency of 1.8 KHz to 1.9 KHz Technical background: Modified front brake Calipers and modified front brake disc guard plates are available on receipt of a qualifying DISS query Referring to Figure 1, the replacement front calipers have a Dynamic absorber fitted (A), the brake disc guard plates (B) are pre modified to fit around the absorber.
2062080/5
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo and V6 (Hybrid) - Fuel Pressure Regulation. Customer statement / workshop findings: Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) with one or multiple DTCs as detailed below: -P310B00 with symptom code 2636 - Low Fuel Pressure Regulation Low Fuel Pressure Regulation -P014800 Fuel Deliver Error -P019100 Fuel Rail pressure Sensor A Circuit Range/Performance Misfire DTCs There may be multiple DTCs and symptoms present due to fuel pressure regulation or fuel supply issues, Measure: Check Engine Lamp Illumination with DTC P310B00 and symptom code 2636 - Engine Running Concerns, Fuel system issues -P310B00 Low Fuel Pressure Regulation symptom code 2636 -P014800 Fuel Deliver Error -P019100 Fuel Rail pressure Sensor A Circuit Range/Performance Misfire DTCs 1) If not already done, raise a DISS query. 2) Check Low fuel pressure, specified value and Fuel low pressure, actual value within the fault memory, refer to ECU 01 Engine Control Module 1 - From Extended ambient conditions note the values of the Low fuel pressure, specified value and Fuel low pressure, actual value as shown in Figure 1.
2065924/2
Service Bulletin/Repair Instructions
Bentley dynamic ride system warning displayed - DTC C1260F0 with symptom code 262400 present within address 0074. Customer statement / workshop findings: Bentley dynamic ride system fault warning displayed Workshop findings DTC C1260F0 with Symptom Code 262400 - Compressor electronics for level control No communication evident within the Air suspension control module (address 0074) Technical background: Refer to the Measure section of this TPI.
2052785/7
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Service: Note: For correct diagnosis and repair the attached Flowchart must be followed. 1. Check the overall condition of the brakes to determine if the brake noise can be attributed to one of the causes listed in the Technical Background section of this TPI. If the noise is not a result of one these causes, proceed with point 2. 2. Record the noise and frequency For the frequency analysis and the noise recording we recommend using the Chassis Ear Tool WT 10437. To record the noise and measure the frequency using WT 10437 Chassis Ear Tool follow these instructions; Refer to File recording in the WT 10437 user instructions.
2063657/2
Service Bulletin/Repair Instructions
P245000 - EVAP System Switching Valve "A" Performance/Stuck Open DTC logged - Bentayga V8 Kovomo. Customer Statement: Emission control system warning light illuminated within the DIP (Figure 1) Figure 1 Workshop findings DTC P245000 - EVAP System Switching Valve "A" Performance/Stuck Open - With symptom code 11952. Measure: Fuel System vapours are extremely flammable. Please refer to the Repair manual "Fuel system - Safety precautions" before commencing with any fuel system procedures 1) Referring to the applicable wiring diagram conduct a wiring integrity check of the Leak Detection Pump wiring circuit and connectors 2) Perform a smoke test of the leak detection system - Monitor for any leaks 3) If no faults were found - Refer to Rep.Gr 20 - Replace the leak detection pump (V144) 4) Inspect the LDP for impact damage when extracted, the operative must provide feedback and photographic evidence (see example shown in Figure 2) via a new or existing DISS query
2066236/1
Service Bulletin/Repair Instructions
Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing. Customer statement / workshop findings: Unintended sounding of the alarm siren following activation of the ignition Or Unintended sounding of the alarm siren whilst the vehicle is left standing Workshop findings. The following DTCs could also be evident within diagnostic address 0046 and/or 00BB and/or 00BC - B131DF5: alarm system siren supply voltage lower limit value less than - B131D29: sirens / alarm horn for anti-theft warning system Range/Performance - B131D29: anti-theft alarm system siren / alarm horn signal, not valid Technical background: In the event the symptom(s) described are evident, please refer to the instructions within the Measure section of this TPI
2065480/5
Service Bulletin/Repair Instructions
V8 Kovomo - Bentayga - Valve spring replacement (SC21/42). Technical background: The intake valve springs (16) and outlet valve springs (16) located within the cylinder heads of Bank 1 and 2 require replacing The replacement of all valve springs is required due to an issue which was discovered during a routine quality inspection. Remedy: The replacement of all intake valve springs and all outlet valve springs (Bank 1 and Bank 2) is required.
2065924/1
Service Bulletin/Repair Instructions
Bentley dynamic ride system warning displayed - DTC C1260F0 with symptom code 262400 present within address 0074. Customer statement / workshop findings: Bentley dynamic ride system fault warning displayed Workshop findings DTC C1260F0 with Symptom Code 262400 - Compressor electronics for level control No communication evident within the Air suspension control module (address 0074). Measure: 1) Referring to the applicable Rep.Gr chapter - Remove the right hand rear luggage trim 2) Inspect the wiring at earth points 730 and 731 - Check the security of the ground point fixing(s) - Check for contamination of the terminals, fixing stud and fixing nut 3) Clean the affected components (as required) - Refit the earth connections and secure the applicable fixing 4) Check to confirm the issue is resolved 5) Referring to the applicable Rep.Gr chapters - Refit all previously removed parts
2058484/6
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation. Customer statement / workshop findings: Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below: - P310B00 with symptom code 2638 - Low Fuel Pressure Regulation There may be multiple DTCs and symptoms present due to fuel pressure regulation or fuel supply issues. Measure: Check Engine Lamp Illumination with DTC P310B00 and symptom code 2638 1) For vehicles that only have the symptoms: - Check Engine Lamp Illumination with DTC P310B00 and symptom code 2638 with an Adaption of Fuel Pump (FP) figure of minus 100 to minus 200 kPa Figure 1 - the Fuel Delivery Module within the fuel tank should be replaced Figure 2 - Refer to Repair Group 20 Fuel supply, gas operation / 4.0L V8 TSI / Fuel pump, fuel level sensors, and jet pump (RH) To remove and fit.
2062080/4
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Fuel Pressure Regulation. Customer statement / workshop findings: Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) with one or multiple DTCs as detailed below: - P310B00 with symptom code 2636 - Low Fuel Pressure Regulation Low Fuel Pressure Regulation - P014800 Fuel Deliver Error - P019100 Fuel Rail pressure Sensor A Circuit Range/Performance - Misfire DTCs There may be multiple DTCs and symptoms present due to fuel pressure regulation or fuel supply issues. Measure: Check Engine Lamp Illumination with DTC P310B00 and symptom code 2636 - Engine Running Concerns, Fuel system issues - P310B00 Low Fuel Pressure Regulation symptom code 2636 - P014800 Fuel Deliver Error - P019100 Fuel Rail pressure Sensor A Circuit Range/Performance - Misfire DTCs 1) If not already done, raise a DISS query. 2) Check Low fuel pressure, specified value and Fuel low pressure, actual value within the fault memory, refer to ECU 01 Engine Control Module 1 - From Extended ambient conditions note the values of the Low fuel pressure, specified value and Fuel low pressure, actual value as shown in Figure 1.
2066040/1
Service Bulletin/Repair Instructions
Oil leak from the oil separator/breather connection - Intake manifold whistle - Emission control warning within the DIP. Customer statement / workshop findings: - Emission control warning within the DIP And/or - Whistling noise(s) from the Inlet manifold Workshop findings: Oil leak between the oil separator tank and the Bank 1 breather line connection (Figure 1) NOTE: Oil leak detection spray is evident within Figure1, the use of detection spray in the example shown highlights the location of the leak. Measure: 1) Referring to Rep.Gr 17 - Gain access to the oil separator tank 2) Referring to Figure 2 - Replace the following parts and all associated parts as detailed within the applicable Rep.Gr and the ETKA parts catalogue
2051045/5
Service Bulletin/Repair Instructions
Night vision camera - Washer jet leaking. Customer statement / workshop findings: Washer fluid dripping/leaking from the night vision camera washer jet Technical background: Please note: The photographs shown within this TPI are based on a New Continental GT/C vehicle however the process is similar regardless of vehicle type Referring to Figure 1 - In the event the afore mentioned symptom is evident the operative should refer to the Measure section of this TPI to replace the night vision washer jet (short link hose -Circled) which connects the night vision camera washer jet (A) to the washer jet supply hose connector (B) Measure: 1) Referring to Rep.Gr 63 Remove the front bumper lower inner grilles 2) Disconnect the hose from the night vision camera as shown in Figures 2 and 3 Please note: Washer fluid may leak once the hose is disconnected - Ensure a suitable container is used to collect the fluid, all fluid MUST be discarded as per all local environmental guidelines
2058423/7
Service Bulletin/Repair Instructions
New Continental GT / GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life. Customer statement / workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU). Measure VERY IMPORTANT: Prior to conducting the onward instructions, the following symptoms MUST be evident - Warning on Driver Instrument Panel (DIP) Oil pressure too low And/or - Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU) Should any of the afore mentioned not be evident and the symptoms cannot be reproduced. No further action should be taken unless the issue can be reproduced or demonstrated by the customer. In the event the symptom/s are evident please conduct the onward Diagnosis Instructions
2046299/13
Service Bulletin/Repair Instructions
Bentayga - 1.2KHz - 1.4KHz rear brake squeal. Customer statement / workshop findings Squeal from the rear of the vehicle at low speed while braking. Technical background: While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer. Measure: 1) Follow the Brake noise identification TPI 2052785 - IMPORTANT: For frequency analysis the noise recording equipment Bentley Motors recommends is the Chassis ear tool WT 10437 2) If the sound recording produces a frequency of 1.2-1.4KHz - Remove the rear brake pads - Referring to Figure 1 - Take clear photographs of all four brake pad markings NOTE: Although Figure 1 shows two brake pads, photographs of all four brake pads should be taken
2061344/7
Service Bulletin/Repair Instructions
Rear brake pad - Shim installation (SC 20/32). Technical background: Fitment of shims to the rear brake pads, specific grease should also be applied to the shims Please Note: This is an ongoing exercise and therefore the latest VIN list can be found within the Bentley Hub Remedy: In high ambient temperatures in conjunction with low speed, low pressure brake vibration is dampened by the fitment of shims and grease
2065760/1
Service Bulletin/Repair Instructions
Rear Jacking point - Sill damage found during PDI. Customer statement / workshop findings: Damage found around the rear sill Jacking point during PDI (Figure 1). Measure: In the event the issue is as described, please raise a technical DISS query ensuring clear photographs are attached The operative MUST await feedback from Product Support before conducting any further work Note to Product Support: The DISS query should be second levelled to the applicable Senior Engineer for review before responding to the retailer Technical product information Rear Jacking point - Sill damage found during PDI Transaction No.: 2065760/1
2065664/1
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Engine MIL light on - DTC O2 Sensor Signals Swapped Bank 1 Sensor 2/ Bank 2 Sensor 2. Customer statement / workshop findings: DTC P004100: O2 Sensor Signals Swapped Bank 1 Sensor 2/ Bank 2 Sensor 2 is evident within address 0001 (Engine control unit) and MIL light active after attempting to conduct a readiness test Technical background: In the event the symptom(s) described are evident the operative should carry out the instructions within the Measure section Measure: VERY IMPORTANT: Check and confirm that no DTCs are evident Or No engine operation issues are evident - Save an online log to confirm that no DTCs were logged at this stage of the procedure
2064776/3
Service Bulletin/Repair Instructions
V8 Kovomo - Engine misfires - Engine management light illuminated within the DIP. Customer statement / workshop findings - Engine misfiring - Engine running rough (not refined) - Engine misfire DTCs evident - Engine management light illuminated within the DIP - Knocking noise from the cylinder head (NOTE: The noise can be evident on either bank) Measure VERY IMPORTANT: Before continuing with the onward instructions the operative should confirm if the following VIN applicable Service Campaign is listed within Elsa pro - EC24 - V8 Kovomo - New Continental GT/GTC and New Flying Spur - Valve spring replacement (SC21/41) Or - EC25 - V8 Kovomo - Bentayga - Valve spring replacement (SC21/42)
2065480/4
Service Bulletin/Repair Instructions
V8 Kovomo - Bentayga - Valve spring replacement (SC21/42). Technical background: The intake valve springs (16) and outlet valve springs (16) located within the cylinder heads of Bank 1 and 2 require replacing The replacement of all valve springs is required due to an issue which was discovered during a routine quality inspection VERY IMPORTANT: Before continuing with the onward instructions the operative should confirm if the symptoms within TPI 2064776/- are applicable In the event the symptoms are applicable the operative MUST first conduct TPI 2064776/- to completion The operative MUST then raise a new Technical DISS query or respond via the already open DISS query and await feedback from Product Support before conducting any further work as further information will be requested back which may change the method of repair Remedy: The replacement of all intake valve springs and all outlet valve springs (Bank 1 and Bank 2) is required
2051045/4
Service Bulletin/Repair Instructions
Night vision camera - Washer jet leaking. Customer statement / workshop findings: Washer fluid dripping/leaking from the night vision camera washer jet. Technical background: Please note: The photographs shown within this TPI are based on a New Continental GT/C vehicle however the process is similar regardless of vehicle type Referring to Figure 1 - In the event the afore mentioned symptom is evident the operative should refer to the Measure section of this TPI to replace the night vision washer jet (short link hose -Circled) which connects the night vision camera washer jet (A) to the washer jet supply hose connector (B)
2065604/1
Service Bulletin/Repair Instructions
Suspicion that control units or services have been influenced by third parties. Customer statement / workshop findings: In the event a customer complaint is received relating to a suspicion that control units or services have been influenced by third parties the instructions within this TPI should be followed. Technical background: A suspicion that control units or services have been influenced by third parties means that unauthorised people or groups may have gained access to a vehicle's control unit(s) or online services and may have manipulated them in such a way that may compromise customer data confidentiality or the operation of the vehicle and/or online services. When investigating potential third party influences of control units or online services, it is important to take all normal diagnostic measures to rule out a normal functional error or misuse of the system by the user
2065398/1
Service Bulletin/Repair Instructions
W12 TSI - Engine MIL light illuminated with numerous DTCs within 0001 including - P032700 and/or P033200. Customer statement - MIL light displayed - Engine not refined when running Workshop findings The two most common DTCs are as follows: - P032700 - Knock sensor 2 Circuit Low input - address 01 (Engine control module 1) - P033200 - Knock sensor 1 Circuit Low input - address 01 (Engine control module 1) Please note: The DTCs listed are the two most common DTCs (seen to date) although other DTCs may be evident depending on the failure mode (including the boost control solenoid and crankcase ventilation heater DTCs)
2064776/2
Service Bulletin/Repair Instructions
V8 Kovomo - Engine misfires - Engine management light illuminated within the DIP. Customer statement / workshop findings: - Engine misfiring - Engine running rough (not refined) - Engine misfire DTCâÂÂs evident - Engine management light illuminated within the DIP - Knocking noise from the cylinder head (NOTE: The noise can be evident on either bank) IMPORTANT: The symptoms described are typically evident during early life stages of vehicle use (between 100Km and 250Km) Technical background Refer to the Measure section of this TPI in the event the symptoms are as described
2061173/2
Service Bulletin/Repair Instructions
Infotainment screen goes blank - Connecting to apple CarPlay. Customer statement / workshop findings: Infotainment system locks up and displays a blank screen when attempting to connect Apple CarPlay (Figure 1). Technical background: Should the symptoms be the same as the description within the Customer statement/workshop findings section the operative should complete the questionnaire and carry out the instructions within the Measure section of this TPI Once completed the questionnaire should be attached to an existing or already open DISS query Please Note: There are instructions within the Measure section for both Wireless and Wired Connections
2063410/3
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Customer statement / workshop findings Issue suspected with the Infotainment Main unit (5F / J794) - For example: - MMI screen image flickers or goes blank - No response to selection - Audio cuts-out Technical background The operative should continue as follows: - Complete the questionnaire within the Measure section of this TPI (Part 1) once completed the questionnaire should be attached to an existing or already open DISS query - Once the questionnaire is complete, the operative should refer to (Part 2) within the Measure section regarding fault finding/diagnosis of the Infotainment Main unit (5F / J794)
2065498/1
Service Bulletin/Repair Instructions
Rear seat entertainment - Unavailable features. Customer statement / workshop findings: The crosslink and audio to car functions of the Rear Seat Entertainment screens are not working to specification (icons greyed out) a message is also displayed advising the feature(s) are not available when the icons are pressed Refer to the examples shown in Figures 1,2 and 3. Technical background: The new Rear Seat Entertainment system is being continually improved by Bentley Motors Some features are temporarily unavailable including the crosslink and audio to car these features will be available as an Over The Air update. No workshop visit is required once the updates are available.
2065480/3
Service Bulletin/Repair Instructions
V8 Kovomo - Bentayga - Valve spring replacement (SC21/42). Technical background: The intake valve springs (16) and outlet valve springs (16) located within the cylinder heads of Bank 1 and 2 require replacing The replacement of all valve springs is required due to an issue which was discovered during a routine quality inspection Remedy: The replacement of all intake valve springs and all outlet valve springs (Bank 1 and Bank 2) is required
2062261/3
Service Bulletin/Repair Instructions
Bentayga - Air suspension warning light within the DIP - DTCs P089200 - C104707 - C103B13 - Evident within Address 74. Customer statement / workshop findings: Air suspension warning light within the DIP Workshop findings: One or a combination of the DTCs shown below are evident within address 74 - P089200 - Symptom Code 3145792 - TCM Power Relay Sense Circuit Intermittent (Level Control Valves Open Circuit) - C103B13 - 3145909 - Solenoid for level control system Open circuit - C104707 - 3211279 - Level control valves mechanical malfunction Technical background: Refer to the Measure section of this TPI
2065197/1
Service Bulletin/Repair Instructions
Squeaking/creaking noises from the front axle and/or leaks at the lower ball joint/s. Customer statement / workshop findings: Squeaking/creaking noises when steering/manoeuvring or when the suspension compresses and/or: A leak is visible at the boot of the lower ball joint (grease emerging) however the boot does not show any damage Workshop findings: Noises: The noises can be assigned to the lower ball joint on the left and/or right side (Figure 1 - item 20). Leak (grease emerging): Leak at the boot of the lower ball joint on the left and/or right side (Figure 1- item 20) is visible however the boot is undamaged. Technical background: In the event the symptom is as described, the operative should carry out the instructions within the Measure section Make sure that the production date of the new ball joint is 36/19 or later (see date code example circled in Figure 2 - Week 36 of 2019).
2065148/1
Service Bulletin/Repair Instructions
V8 Kovomo - Engine MIL light on - DTC P04F000: EVAP system high pressure purge line performance evident. Customer statement: - Engine MIL light illuminated within the DIP Workshop findings and observations: - DTC P04F000: EVAP system high pressure purge line performance evident Observations when monitoring IDE12765 and IDE12766 Referring to Figure 1: IDE12765 (When monitored) fluctuates from the static value found (Ignition on/Engine Off) Or With/without purge activation However IDE12766 (When monitored) DOES NOT fluctuate from the static value found (Ignition on/Engine Off) Or With/without purge activation. Technical background: In the event the symptom described is evident the operative should carry out the instructions within the Measure section
2065215/1
Service Bulletin/Repair Instructions
V8 Kovomo engine replacement (Fitment of ancillary components). Customer statement / workshop findings: Torque values for ancillary components (used during engine replacement) are not currently available within the Repair manual. The affected components and torque values are as listed within the Technical background section of this TPI. Measure: Refer to the Technical background section
2052853/8
Service Bulletin/Repair Instructions
Clicking noises from the left and/or right front corner(s). Customer statement / workshop findings: Clicking noises from the left and/or right front corner(s) Technical background: In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the Measure section of this TPI consists of three individual sections, each section describes the symptom and the remedy which should be applied Symptoms and descriptions regarding clicking noises can appear to be very similar when described, where possible the customer should demonstrate the reported symptom to enable correct diagnosis.
2061999/2
Service Bulletin/Repair Instructions
Tyre Pressure Monitoring System - Transmitter replacement - 433 MHz (SC 21/25). Technical background: Incorrect coding within the Tyre Pressure Monitoring System (TPMS) transmitters The incorrect coding prevents the TPMS control unit from determining the rotational direction of the transmitters Remedy: Replacement of all four TPMS transmitters: - Front left - Front right - Rear left - Rear right
2064321/2
Service Bulletin/Repair Instructions
Bentayga - Rear jack block fitting instruction Technical background: The repair instructions within this Service Campaign are different depending on the vehicle type (Hybrid or Non Hybrid) the operative MUST ensure the correct instructions within the Work section are conducted as follows: Hybrid vehicles (Section 1 within the Work section). The left hand rear jack block 4M4 802 829B (supplied with vehicle) MUST NOT be fitted during the PDI procedure. If fitted a clash condition could occur between the left hand rear jack block and left hand coolant pipe. NOTE: The coolant pipe is only applicable to Bentayga Hybrid vehicles. IMPORTANT: The right hand jack block 4M4 802 830B supplied in the kit bag MUST be fitted using (x2) fixings, the fixings were not supplied with the kit bag at the time of vehicle dispatch. Non Hybrid vehicles (Section 2 within the Work section): The left hand rear jack block 4M4 802 829B and right hand jack block 4M4 802 830B supplied with the kit bag can be fitted to Non Hybrid vehicles using (x4) N911 512 01.
2064679/1
Service Bulletin/Repair Instructions
Customer statement / workshop findings Oil leaking out of the tell tale hole from the following fixings: -CDA activation/ deactivation solenoid fixings -Or Fuel rail fixings -Or Fixings for the vacuum system assembly Technical background: Shows oil leaked which had leaked from the tell tale hole at the top of the fixing. Upgraded fixings prevent oil leaks from the tell hole.
2064680/2
Service Bulletin/Repair Instructions
Customer statement: High voltage system warning within the DIP. Workshop findings: DTC P060600 with symptom code 29313 is evident within address 51 - Electric drive Control unit (DTC cannot be cleared). Technical background: DTC P060600 with symptom code 29313 relates to an Active discharge counter error within address 51 (DTC cannot be cleared) In the event the symptoms are as described, conduct the instructions within the Measure section to completion noting the following: IMPORTANT: There are separate SVM codes and MUST be strictly applied as instructed: -4V051SW01 (MUST BE APPLIED FIRST) -4V0EDU01 (MUST BE APPLIED SECOND)
2051562/8
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2064776/1
Service Bulletin/Repair Instructions
Customer statement / workshop findings -Engine misfiring -Engine running rough (not refined) -Engine misfire DTCs evident -Engine management light illuminated within the DIP -Knocking noise from the cylinder head (NOTE: The noise can be evident on either bank) IMPORTANT: The symptoms described are typically evident during early life stages of vehicle use (between 100Km and 250Km)
2064779/1
Service Bulletin/Repair Instructions
Customer statement: Creaking/squeak noise from the front suspension. Workshop findings: Defective upper inner lever bush. Technical background Verify that the customer complaint matches the sound file within the Bentley Hub Reference TPI Transaction number 2064779/-. The noise present in the sound file is caused by defective upper inner lever bush/bushes, the noise can appear in the following possible scenario. -When the vehicle is moved with steering input over uneven surfaces (for e.g. a ramp or speed bump). If the customer complaint occurs in any of the above circumstances and the noise can be clearly assigned to the noise within the sound file Refer to the instructions within the Measure section of this TPI. VERY IMPORTANT NOTE FOR HYBRID VEHICLES: -Hybrid vehicles use a High voltage system and MUST only be worked on by suitably qualified personnel. -Please ensure all guidelines within the repair manual are strictly followed before and whilst conducting any work on vehicles with a High voltage system
2052853/7
Service Bulletin/Repair Instructions
Clicking noises from the left and/or right front corner(s). Condition: Clicking noises from the left and/or right front corner(s) Technical Background: In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the Measure section of this TPI consists of three individual sections, each section describes the symptom and the remedy which should be applied Symptoms and descriptions regarding clicking noises can appear to be very similar when described, where possible the customer should demonstrate the reported symptom to enable correct diagnosis
2058411/4
Service Bulletin/Repair Instructions
Seat belt buckle stop button - Missing, Condition: Seat belt buckle stop button missing Technical Background: The seat belt buckle stop button should be evident as shown in Figure 1. Should the seatbelt be as shown in Figure 2 (Buckle stop button missing OR broken/loose) - Refer to the Measure section of this TPI
2061582/5
Service Bulletin/Repair Instructions
Driver/Passenger door/s creak on close. Customer statement / workshop findings: Driver and/or Passenger door creak during the Close function Technical background: Ensure the fault is as described within the Customer statement, refer to the video on the Bentley Hub referencing TPI 2061582/- In the event the symptom is as shown the instructions within the Measure section should be followed.
2064519/1
Service Bulletin/Repair Instructions
DTC's C10BCF6 - 160000 and/or C12E2F2 with symptom code 59744 stored in address 0003 - Parking brake warning in DIP. Customer statement: Parking brake warning light evident within the DIP (See example shown in Figure 1) Workshop findings: C10BCF6 - 160000 - Left parking brake motor Engine speed implausible OR C12E2F2 - 159744 - Right parking brake motor Engine speed implausible.
2064579/1
Service Bulletin/Repair Instructions
Bentayga - DTC C11C613 - Air suspension warning displayed in Driver Instrument Panel. Customer statement / workshop findings: Air suspension system warning displayed in the Driver Instrument Panel (DIP) Workshop findings DTC C11C613 (Symptom Code 3145826) - Valve for rapid filling of air suspension Open circuit stored in the Chassis control unit (Address 74) Technical background: In the event that the afore mentioned symptom(s) are evident please refer to the instructions within the Measure section of this TPI.
2064582/1
Service Bulletin/Repair Instructions
Vehicle sitting low on one or more corners when static with no relevant DTCs stored. Customer statement / workshop findings - Vehicle sitting low on one or more corners when static - No relevant DTCs are evident Technical background: Refer to the Measure section of this TPI. Measure: 1) Confirm there are no DTCs indicating a fault with the air suspension system or associated systems 2) Refer to the instructions within TPI 2053492/- to confirm that no air leaks or issues relating to the air springs are evident.
2064680/1
Service Bulletin/Repair Instructions
DTC P060600 evident within address 51 - Electric drive Control unit. Customer statement / workshop findings: High voltage system warning within the DIP Workshop findings: Power Electronics DTC P060600 evident within address 51 - Electric drive Control unit (DTC cannot be cleared) Technical background: DTC P060600 relates to an Active discharge counter error within address 51 (DTC cannot be cleared) In the event the symptoms are as described, conduct the instructions within the Measure section to completion noting the following: IMPORTANT: There are separate SVM codes and MUST be strictly applied as instructed - 4V051SW01 (MUST BE APPLIED FIRST) - 4V0EDU01 (MUST BE APPLIED SECOND)
2054599/8
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Headlamp operation issues Technical background: DTCs evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7) There are numerous static and intermittent DTCs which maybe evident within the previously mentioned control units, ensure all steps within the Measure section are strictly adhered to New Flying Spur (20 - 22 M/Y) and Bentayga (21 - 22 M/Y). In the event that DTCs C119813 Low beam light bulb open circuit or C1198FA Low beam light bulb short circuit are evident in D6 and/or D7. Please refer to and conduct the instructions within the following TPIs New Flying spur - TPI 2063777/- Bentayga applicable to 21 and 22 M/Y only - 2064497/-. For any other issues please refer to the instructions within the Measure section of this TPI.
2063070/2
Service Bulletin/Repair Instructions
Bentayga -Auxiliary tail lights in bumper operating instead of main tail lights when not intended. Customer statement / workshop findings: The auxiliary tail lamps in the rear bumper are illuminated instead of the main tail lamps with the tailgate closed, there is no fault with the main tail lamps. Technical background: The auxiliary tail lamps are designed to illuminate under two scenarios: -When the tailgate is open and when there is a fault with the main tail lamp. -If the tailgate is closed and diagnosis has proven, byway of no DTCs, that the main tail lamps are not faulty, then the Rear lid closed sensor (G525) switch must be checked for locational and electrical integrity.
2063855/2
Service Bulletin/Repair Instructions
Customer statement: Lane Assist and/or Traffic Assist are not functional. Workshop findings: DTC-B17B801- Steering Wheel Touch Recognition Control Module evident within address 0019 And/or DTCB17B804 -Steering Wheel Touch Recognition Control Module electrical error- evident within address 0019 And/or DTC U112300 with symptom Code 1123220 within address 00A5. Technical background PLEASE NOTE: Should the affected vehicle be post the following listed VINs -Bentayga - SJAA514V3MC036546 -New Continental GT/C and New Flying Spur - SCBB15ZG1MC088177 The operative MUST raise a DISS query and await feedback before conducting any further work. For all vehicles up to and including the afore mentioned VINs the operative should conduct the instructions within the Measure section.
2064460/1
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Rear side window blind/s do not operate from the individual switches and/or from the drivers door master switches. Technical background: The following most common failure modes should be considered before proceeding with the instructions within the Measure section -Rear blind/s do not operate following a CAN bus sleep -Rear blind/s do not operate if the switch operation is a prolonged hold instead of a Press and release operation -Rear blind/s do not operate following the loss of control module basic settings -Rear blind/s will also not operate if the Child Lock is on -Rear blind/s will cease to operate if there are repeated operations of the blind sufficient to trigger a fail safe mode (usually between 10 to 15 operations in a very short period) -As instructed within the owners handbook, the rear blind/swill not operate if window is in the lowered position -The blind will also not operate in extreme cold temperature for example -10 degrees Celsius or 14 degrees, Fahrenheit. VERY IMPORTANT: In the event that all the previous recommendations have been checked/confirmed and the issue is still evident, the operative should conduct a software parameter update to all four door control modules 0042, 0052, 00BB, 00BC to restore the functionality of the rear blinds.
2064469/1
Service Bulletin/Repair Instructions
Bentayga - Rear Window Blinds Do Not Fully Retract. Customer statement / workshop findings: Rear window blind/s do not fully retract (Jammed)
2064482/1
Service Bulletin/Repair Instructions
Audible creak from the lower/central A Post when opening and/or closing the front door/s. Customer statement / workshop findings: Audible creak coming from the lower/central A Post in the vicinity of the check strap fixing point during the opening and/or closing of the driver/passenger door. Technical background: To confirm the issue is as described within the Customer statement refer to the video on the Bentley Hub referencing TPI2064482/-. In the event that the noise is as shown within the video the instructions within the Measure section should be followed.
2064497/1
Service Bulletin/Repair Instructions
Bentayga - DTC for Low Beam Light Bulb Open or Short Circuit DTCs C119813 Low beam light bulb open circuit or C1198FA Low beam light bulb short circuit evident in D6 and/or D7. Customer statement: Head lamp low beam not functioning and/or warning within the DIP. Workshop findings: DTCs C119813 Low beam light bulb open circuit active/static and/or C1198FA Low beam light bulb short circuit active/static logged within diagnostic address D6 (light control left) and/or D7 (light control right). Technical background: The DTCs once triggered are unable to be cleared, with the DTCs logged the Headlamp low beam will not operate. In the event the symptoms are as described, conduct the instructions within the Measure section to completion noting the following: -The update to address D6 Must be done first followed by the update to address D. -Regardless of the DTC which is evident or the address in which the DTC/DTCs are evident, both SVM codes MUST be applied. IMPORTANT: There are separate SVM codes for each diagnostic address D6 (light control left) - 4V0D6BA01 (MUST BE APPLIED FIRST). D7 (light control right) - 4V0D7BA01 (MUST BE APPLIED SECOND).
2056582/4
Service Bulletin/Repair Instructions
Interior trim - Creak and rattle - Noise identification Customer statement: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2056950/6
Service Bulletin/Repair Instructions
Telephone interference Condition: When using a mobile telephone via a Bluetooth connection the audio quality is poor due to interference Technical Background: Customer complaint of poor audio quality due to interference when using a mobile telephone via a Bluetooth connection, the original right hand side (Passenger) microphone should be replaced for an omni-directional microphone, a software update to 5F - Infotainment control unit 1 mustalso be conducted after the replacement microphone is fitted
2057841/3
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty Customer statement / workshop findings: Windscreen cracked/damaged Technical background: Please refer to the instructions within the Measure section of this TPI in the event that a windscreen is cracked/damaged NOTE: The instructions MUST be followed to help the retailer clarify if the windscreen should be replaced under manufacturers warranty (Stress crack) or Customer pay/insurance (external influence damage)
2060205/3
Service Bulletin/Repair Instructions
Engine Cooling System - DTC P218100 - V8 Kovomo Customer statement / workshop findings: Emission Control Lamp illuminated on Driver Instrument Panel. The time to reach the correct engine coolant operating temperature has increased. Diagnostic Trouble Code(DTC) P218100 -Cooling System Performance is stored in the Engine Control Module (ECM), the vehicle warm up time is longer when compared to other vehicles of the same type. Technical background: It is possible for the engine coolant Thermostat to corrode overtime, this corrosion is due to an adverse reaction of the Thermostat material with the engine coolant. The corrosion and subsequent build-up of debris prevents the correct operation of the thermostat when closing, resulting in over cooling. The ECM triggers a DTC when the target engine temperature is outside of the specified parameter.
2061566/3
Service Bulletin/Repair Instructions
Customer statement / workshop findings: VERY IMPORTANT: This TPI is only applicable to vehicles which have the following issues found during the Pre Delivery Inspection (PDI). Unable to complete set-up of Connected Services at PDI and/or the SOS LED in roof console is either lit red or flashing red and/or the test call is unable to complete.
2061757/2
Service Bulletin/Repair Instructions
Customer statement: Night vision warning lamp is evident with the Drivers Information Panel (DIP). Workshop findings: DTC - B2000F2: Faulty control module (Symptom code 4102) evident within address 0084 Night vision control module. Technical background: IMPORTANT: In the event that the issue is evident and the vehicle is post the VINs shown below, a DISS query must be raised ensuring the following is attached to the query. -Detailed description in which the issue occurred, for example -Driving on a quiet road with no traffic, conditions were wet, the road had no street lighting. -Clear photographs showing the condition of the night vision camera and night vision camera lens. -Current and up to date ODIS log. However, should the vehicle be prior to the VIN cut off, the operative MUST carry out the instructions within the Measure section of this TPI. New Flying Spur New Continental GT and New Continental GTC (all vehicles from SCBCD13S1KC071068 are to specification). Bentayga (all vehicles from SJAAL14V0KC025622 are to specification).
2062075/2
Service Bulletin/Repair Instructions
Owner's Handbook - Incorrect roof console image shown - Garage Door Opener (GDO) Condition: The Owners Handbook is showing an incorrect roof console image, highlighting the Garage Door Opener (GDO) programming switches for Bentayga 21MY vehicle derivatives NOTE: The (GDO) is an optional feature
2063354/2
Service Bulletin/Repair Instructions
V8 Kovomo - Whining noise - Front of the engine at idle speed Customer statement: Erratic whining noises from the front of the engine at idle speed. Workshop findings: The irregular knocking noises can be assigned to the front of the engine. There are no further complaints (such as poor engine or engine cooling system performance, event entries, etc.)
2063410/2
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure Customer statement / workshop findings: Issue suspected with the Infotainment Main unit (5F / J794) - For example: -MMI screen image flickers or goes blank - No response to selection - Audio cuts-out Technical background: Refer to the Measure section regarding any Infotainment Main unit (5F / J794) fault finding/diagnosis
2063729/2
Service Bulletin/Repair Instructions
Fitment of control modules from donor vehicles for test purposes Technical background: If an issue is suspected for one of the control modules listed below: - Onboard supply control unit (J519) - Convenience system central control unit (J393) - Data bus diagnostics interface (J533) - Control unit 1 for Information Electronics (J794) - Control unit in dash panel insert (J285) - Emergency call module control unit (J949) The fitment of donor parts from another vehicle is not advisable and only possible if approved from Product Support via an open DISS query.
2063954/3
Service Bulletin/Repair Instructions
Engine warning light illuminated within the DIP during acceleration - DTC P029900 evident - W12 TSI only Customer statement: Engine warning light and max engine speed 4000 rpm warning evident within the DIP during acceleration - Warning on DIP first appears when accelerating (During boost) Workshop findings: DTC P029900 evident within the engine control unit/s In the event the afore mentioned symptoms are evident the operative should refer to the onward instructions
2028808/5
Service Bulletin/Repair Instructions
Service info: Engine oil Specific oil type and oil consumption reference. Customer statement / workshop findings: Engine oil level requires top up between services Technical background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2033864/6
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Unable to remove Accessory valve caps, Figure 1 shows an example of the caps. Technical background: We have observed instances where the caps have been difficult to remove once fitted, the issue is caused by corrosion. The valve stem itself is made from aluminium and the accessory valve caps are chromium plated brass, it is possible under certain environmental conditions, particularly winter road salt, for corrosion to take place between these dissimilar metals. Measure: The solution is to apply a thin smear of silicon-based grease, such as Dow Corning high vacuum grease, to the external threads of the valve stem prior to fitting the accessory valve cap. Grease should be applied any time the cap is removed and grease is not evident
2036678/4
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic checks. Customer statement / workshop findings: Audio output from speakers is distorted Technical background: There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit. Production change: All speakers are subjected to a dynamic test and the individual results recorded for future reference
2049586/8
Service Bulletin/Repair Instructions
Misfiring, W12 TSI - Excessive carbon build up cylinder leakage. Customer statement / workshop findings: Customer statement: Emission control warning signal displayed, engine misfire Workshop findings: Event entries in engine control unit relating to cylinder misfires excessive carbon build up to leading to cylinder leakage and spark plug foul. Technical background: Deviations in the country-specific fuel specifications can lead to carbon deposits on the injectors. If pronounced these deposits can lead to spark plug fouling, cylinder leakage and fouled injectors all influencing combustion in the cylinder. As a result the above event entries are logged in the engine control unit. Measure: - Follow the Misfire best practice TPI 2051187 in order to confirm that the root cause of the misfire is excessive cylinder carbonisation leading to excessive cylinder leakage/fouling
2050334/7
Service Bulletin/Repair Instructions
Ticking noise from engine bay. Customer statement / workshop findings: Ticking noise emanating from rear of Bank 1 cylinder head Technical background: Noise from failed vacuum pump. Measure: A specific vacuum pump failure is known to create a ticking noise. This ticking noise, on initial inspection, is easily misinterpreted as a fault in the valve train or fuel injector, when in reality it is more likely to be produced by a defective vacuum pump. Therefore always ensure that this type of noise is identified precisely using a stethoscope. Specifically use the stethoscope to check the vacuum pump located at the rear of Bank 1 cylinder head, when this is found to be the origin of the noise then change the vacuum pump and retest.
2050542/5
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks. Customer statement / workshop findings Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. or 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar.
2051187/6
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: Poor engine running, reduced power, engine warning lamp illuminated. Technical background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfire. Measure: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.
2051219/6
Service Bulletin/Repair Instructions
W12 TSI Camshaft Phaser Position Related DTC. Customer statement / workshop findings: Customer reporting Emission Control Warning Indicator displayed. Engine running rough.
2051519/9
Service Bulletin/Repair Instructions
HVAC operation issues/HVAC Motor defect DTCs logged. Customer statement / workshop findings: HVAC operation issues and HVAC motor defect (DTCs) evident within address 08 Climatronic control unit, the DTCs can be static or sporadic (Intermittent) The Event memory entries (DTCs) shown within the Header data of this TPI are included as examples Technical background: The HVAC motors can become defective causing HVAC operational issues IMPORTANT: The following instructions should only be carried out on receipt of a valid customer complaint Or The operative is conducting EB28 or EB29 and issues are evident
2051562/7
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2052394/14
Service Bulletin/Repair Instructions
Driver/Passenger door latch creak on close. Condition: Driver or Passenger door creak during the Close function Technical Background: Refer to the vehicle repair history to check and confirm any previous work done regarding door latch replacement noting the following: - Only replace the door latch which is exhibiting the symptom
2053177/16
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the document (loaded onto the Hub) regarding the DTC description and actions (if any) which should be conducted
2053351/7
Service Bulletin/Repair Instructions
Buzzing noise from engine area. Customer statement / workshop findings Workshop findings: Buzzing noise heard at idle from the sump area when the vehicle is elevated on a workshop ramp. The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances. Technical background: A buzzing noise can be generated by the oil pump when the engine is running at idle. Measure: Test a comparable vehicle with the same Engine derivative. If the same noise is apparent on the comparable vehicle and no oil pressure warnings or relevant DTCs are stored then the noise can be considered a characteristic of the vehicle and no further action should be taken.
2053429/4
Service Bulletin/Repair Instructions
Emission control system lamp illuminated - DTC P044100 evident. Customer statement / workshop findings: Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP) in conjunction with DTC - P044100: EVAP Emission Contr.Sys.Incorrect Purge Flow - logged within one or both engine control modules. Technical background: Should DTC P044100: EVAP Emission Contr.Sys.Incorrect Purge Flow be evident (static or intermittent) within one or both Engine control modules please refer to the instructions within the Measure section of this TPI
2053492/7
Service Bulletin/Repair Instructions
Air spring fault finding. Customer statement / workshop findings: The front and/or rear suspension appears to have dropped. Technical background: The list of Bentley vehicles below are fitted with air springs as part of the suspension system. Should air leak from the air springs, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air pump compressor, pipes, valve unit and air reservoirs. This includes potential air leak points on the air springs and also the locations of an air leak that can be repaired without the need to replace an air spring.
2056407/3
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2057978/5
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment. Customer statement / workshop findings Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services. Technical background: In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change significantly over the life of the engine. Typically, engines with specified running-in periods consume more oil during the running-in period, and the oil consumption will stabilize after the running-in period. Refer to the Owners Manual for specific running-in procedures. Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at which the engine is operated, ambient temperature and road conditions. Additional factors are the amount of oil dilution from water condensation or fuel residue, and the oxidation level of the oil. Certain driving conditions may negatively influence the rate of oil consumption. This can occur while the vehicle is operated in city driving conditions, for example: stop and go traffic with extended idle periods
2061344/5
Service Bulletin/Repair Instructions
Rear brake pad - Shim installation (SC 20/32). Technical background: Fitment of shims to the rear brake pads, specific grease should also be applied to the "shims" Please Note: This is an ongoing exercise and therefore the latest VIN list can be found within the Bentley Hub Remedy: In high ambient temperatures in conjunction with low speed, low pressure brake vibration is dampened by the fitment of shims and grease
2063406/2
Service Bulletin/Repair Instructions
Rear brake squeal (5 KHz) Non CSiC brakes only. Customer statement / workshop findings At low speed, during low braking force application, the rear brakes can produce a high frequency noise (5khz). Measure 1) Follow the Brake noise identification TPI 2052785 - IMPORTANT: For frequency analysis the noise recording equipment Bentley Motors recommends is the Chassis ear tool WT 10437 - Obtain a clear recording using WT 10437 - Carry out an inspection of the brake system to confirm the brake system components are serviceable as per Elsa pro guidelines - Confirm if the brake shim kit (36A 698 219) has previously been fitted to the rear brake pads (As per TPI 2046299/-)
2064404/1
Service Bulletin/Repair Instructions
Brake pedal clicking after the vehicle pulls away (following initial engine start). Customer statement / workshop findings: Complaint of the brake pedal clicking shortly after vehicle start up/drive away (following engine start) once the vehicle reaches 20kmh/12mph Technical background: Refer to the video on the Bentley Hub referencing TPI 2064404/- The noise is the ABS control unit performing a self-test diagnostic routine If the complaint noise is as shown in the video, the customer should be advised that this is normal and expected behaviour
2053348/4
Service Bulletin/Repair Instructions
W12 Engine management light on - Turbocharger speed sensor DTCs stored. Customer statement / workshop findings - The engine management light is on. Workshop findings: The customer statement can be reproduced. Either of the following DTCs are stored in address 01 Engine Control Module 1 or address 11 Engine Control Module 2
2064321/1
Service Bulletin/Repair Instructions
Bentayga - Rear Jacking block fixings missing (SC 21/32). Technical background: The left and right hand rear jacking blocks are required to be fitted during the PDI process. The blocks are secured to the body using (x2) fixings per side. A small batch of kit bags were not supplied with any fixings (x4) in total. Remedy: Left and right hand rear blocks to be fitted using N911 512 01 (x4)
2055321/2
Service Bulletin/Repair Instructions
Bentayga W12 - DTC 310B00 - Low fuel pressure regulation. Customer statement / workshop findings: Engine stalling when the engine is started from cold (at idle) Or after a delayed cold start. These issues can trigger DTC 310B00: Low Fuel Pressure regulation, Fuel pressure outside specification The following symbol can also be displayed on the Driver Instrument Panel (DIP) in conjunction with an error message start/stop unavailable
2061999/1
Service Bulletin/Repair Instructions
Tyre Presssure Monitoring System - Transmitter replacement - 433 MHz (SC 21/25). Technical background Incorrect coding within the Tyre Pressure Monitoring System (TPMS) transmitters The incorrect coding prevents the TPMS control unit from determining the rotational direction of the transmitters Remedy Replacement of all four TPMS transmitters - Front left - Front right - Rear left - Rear right
2046299/12
Service Bulletin/Repair Instructions
Bentayga - 1.2 - 1.4KHz rear brake squeal Customer statement / workshop findings: Squeal from the rear of the vehicle at low speed while braking. Technical background: While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer
2054862/6
Service Bulletin/Repair Instructions
Front brake squeal - 1.8 KHz to 1.9 KHzCustomer statement / workshop findings Front brake squeal with a frequency of 1.8 KHz to 1.9 KHz Technical background Modified front brake Callipers and modified front brake disc guard plates are available on receipt of a qualifying DISS query Referring to Figure 1, the replacement front callipers have a Dynamic absorber fitted (A), the brake disc guard plates (B) are pre modified to fit around the absorber.
2062080/3
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Fuel Pressure Regulation. Customer statement / workshop findings Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) with one or multiple DTCs as detailed below: - P310B00 with symptom code 2636 - Low Fuel Pressure Regulation Low Fuel Pressure Regulation - P014800 Fuel Deliver Error - P019100 Fuel Rail pressure Sensor A Circuit Range/Performance - Misfire DTCs There may be multiple DTCs and symptoms present due to fuel pressure regulation or fuel supply issues Technical background In the event the customer complaint relates to the following: - Customer experienced poor start up - proceed with the remaining instructions
2062261/2
Service Bulletin/Repair Instructions
Bentayga - Air suspension warning light within the DIP - DTCs P089200 - C104707 - C103B13 - Evident within Address 74. Customer statement: Air suspension warning light within the DIP Workshop findings: One or a combination of the DTCs shown below are evident within address 74 - P089200 - Symptom Code 3145792 - TCM Power Relay Sense Circuit Intermittent (Level Control Valves Open Circuit) - C103B13 - 3145909 - Solenoid for level control system Open circuit - C104707 - 3211279 - Level control valves mechanical malfunction
2063954/1
Service Bulletin/Repair Instructions
Engine warning light illuminated within the DIP during acceleration - DTC P029900 evident - W12 TSI only Customer statement: Engine warning light and max engine speed 4000 rpm warning evident within the DIP during acceleration - Warning on DIP first appears when accelerating (During boost) Workshop findings: DTC P029900 evident within the engine control unit/s Technical background: One of the turbochargers may not be achieving full boost, the issue can be related to a poor connection between the applicable boost pressure valve vacuum solenoid and the signal wire to the applicable Engine Control Module (ECM) leading to a lack of vacuum supplied to the waste- gate when under load In the event the afore mentioned symptoms are evident the operative should refer to the instructions within the Measure section of this TPI in conjunction with Rep.Gr 21 - Boost pressure valve vacuum solenoid (to assist identifying the component location)
2063855/1
Service Bulletin/Repair Instructions
DTC B17B801 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 Customer statement: Lane Assist and/or Traffic Assist are not functional Workshop findings: DTC - B17B801 - Steering Wheel Touch Recognition Control Module electrical error evident within address 0019
2046299/11
Service Bulletin/Repair Instructions
Bentayga - 1.2 - 1.4KHz rear brake squeal Customer statement / workshop findings: Squeal from the rear of the vehicle at low speed while braking. Technical background: While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer
2048616/9
Service Bulletin/Repair Instructions
Creaking noise from the front suspension when manoeuvring. Customer statement / workshop findings: Creaking noise from the front suspension when manoeuvring Technical background Verify that the customer complaint matches the sound file within the Bentley Hub Reference TPI Transaction number 2048616/- TIP: When listening to the sound file the noise can be heard from between 0 and 3 seconds The noise present in the sound file is caused by defective Lower suspension lever - Rear - Hydraulic mounts. In order to reproduce the noise this bush must be twisted, therefore the noise can appear in the following circumstances - When performing parking manoeuvers with the brake applied - When steering from lock to lock with the vehicle in motion and the brake applied - When the vehicle is moved with steering input over uneven surfaces (for e.g. a ramp or speed bump) If the customer complaint occurs in any of the above circumstances and the noise can be clearly assigned to the noise within the sound file Refer to the instructions within the Measure section of this TPI
2061582/4
Service Bulletin/Repair Instructions
Driver/Passenger door/s creak on close. Customer statement / workshop findings Driver or Passenger door creak during the Close function. Technical background VERY IMPORTANT: Refer to the vehicle repair history to check and confirm any previous work done regarding door latch replacement noting the following: -Upon first complaint of a door latch creaking - Replace all four door latches -For any complaints of the same symptom that occur after this - Only replace the door latch which is exhibiting the symptom -Figure 1 shows and example of the door latch
2063657/1
Service Bulletin/Repair Instructions
P245000 - EVAP System Switching Valve A Performance/Stuck Open DTC logged - Bentayga V8 Kovomo. Customer Statement: Emission control system warning light illuminated within the DIP (Figure 1). Workshop findings: DTC P245000 - EVAP System Switching Valve A Performance/Stuck Open - With symptom code 11952 Technical background: Refer to the Measure section of this TPI
2063726/1
Service Bulletin/Repair Instructions
Discolouration around the sunroof aperture. Customer statement / workshop findings: Discolouration around the sunroof aperture, Refer to the examples shown in Figure 1. Technical background: Discolouration may become visible around the sunroof aperture, this is mainly evident if vehicles are left for a reasonable period prior to the PDI being conducted. This is a known condition that was traced to the overspray of sunroof sealant primer during sunroof installation.
2063651/1
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s). Customer statement / workshop findings: Cracks evident in the sidewall and/or tread pattern (See the examples in Figures 1 and 2 showing cracks within the tread pattern). The issue is mainly evident on vehicles with very low usage This is a result of the tyre compound hardening due to the following: - Tyre age - Tyre pressure not adjusted to specification - Low mileage/vehicle usage - Vehicle storage conditions
2063729/1
Service Bulletin/Repair Instructions
Fitment of control modules from donor vehicles for test purposes. Customer statement / workshop findings: Refer to the Technical background section before considering the fitment of control modules from donor vehicles for test purposes Technical background: If an issue is suspected for one of the control modules listed below: - Onboard supply control unit (J519) - Convenience system central control unit (J393) - Data bus diagnostics interface (J533) - Control unit 1 for Information Electronics (J794) - Control unit in dash panel insert (J285) - Emergency call module control unit (J949) The fitment of donor parts from another vehicle is not advisable and only possible if approved from Product Support via an open DISS query. The donor of parts should only be used as a temporary test VERY IMPORTANT: The ODIS replace routine MUST NOT be carried out under any circumstances
2061344/4
Service Bulletin/Repair Instructions
Rear brake pad - Shim installation (SC 20/32) Technical background Fitment of shims to the rear brake pads, specific grease should also be applied to the shims Remedy: In high ambient temperatures in conjunction with low speed, low pressure brake vibration is dampened by the fitment of shims and grease Customer notification: Customers do not need to be informed directly of this campaign. Please ensure that all affected vehicles are checked and repaired during the PDI procedure
2058423/6
Service Bulletin/Repair Instructions
New Continental GT / GTC, New Flying Spur and Bentayga Speed - Low Oil Pressure Warning During Early Vehicle Life. Condition: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU). Service: VERY IMPORTANT: Prior to conducting the onward instructions, the following symptoms MUST be evident - Warning on Driver Instrument Panel (DIP) Oil pressure too low And/or - Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU) Should any of the afore mentioned not be evident and the symptoms cannot be reproduced. No further action should be taken unless the issue can be reproduced or demonstrated by the customer In the event the symptom/s are evident please conduct the onward Diagnosis Instructions
2063296/1
Service Bulletin/Repair Instructions
Rear window blind does not operate. Customer statement / workshop findings: Rear blind does not operate. Technical background: The most common failure modes are as follows: - Rear blind does not operate following a CAN bus sleep, If the switch operation is a prolonged hold, instead of a âÂÂPress and releaseâ operation - Rear blind does not operate following loss of CM basic settings - Rear blind will also not operate if the Child Lock is on - Rear blind will cease to operate if there are repeated operations of the blind sufficient to trigger a failsafe mode (usually between 10 to 15 operations in a very short period).
2061344/3
Service Bulletin/Repair Instructions
Rear brake pad - Shim installation (SC 20/32) Technical background Fitment of shims to the rear brake pads, specific grease should also be applied to the shims Remedy: In high ambient temperatures in conjunction with low speed, low pressure brake vibration is dampened by the fitment of shims and grease Customer notification: Customers do not need to be informed directly of this campaign. Please ensure that all affected vehicles are checked and repaired during the PDI procedure
2063240/1
Service Bulletin/Repair Instructions
Creaking noise from the rear seats (5 and 7 seat variants only). Customer statement / workshop findings: Noise/Creak from the rear seat/s at speeds up to 70 mph And/or Creaking from rear seat/s between 0-20 mph during gentle acceleration and braking Technical background: This TPI applies to all 5 and 7 seat variants This TPI does not apply to 4 seat variants Noises and creaks originating from the rear seat/s as a result of seat location pegs and mega bracket interference while driving at speeds up to 70 mph and gentle acceleration and braking between 0-20 mph should be resolved by following the instructions within the Measure section.
2063406/1
Service Bulletin/Repair Instructions
Rear brake squeal (5 KHz) Non CSiC brakes only. Customer statement / workshop findings At low speed, during low braking force application, the rear brakes can produce a high frequency noise (5khz). Measure 1) Follow the Brake noise identification TPI 2052785 - IMPORTANT: For frequency analysis the noise recording equipment Bentley Motors recommends is the Chassis ear tool WT 10437 - Obtain a clear recording using WT 10437 2) Carry out an inspection of the brake system to confirm the brake system components are serviceable as per Elsa pro guidelines 3) Confirm if the brake shim kit (36A 698 219) has previously been fitted to the rear brake pads (As per TPI 2046299/-)
2063410/1
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Customer statement / workshop findings: Issue suspected with the Infotainment Main unit (5F / J794) - For example: - MMI screen image flickers or goes blank - No response to selection - Audio cuts-out Technical background: Refer to the Measure section regarding any Infotainment Main unit (5F / J794) fault finding/diagnosis
2063263/1
Service Bulletin/Repair Instructions
My Bentley services - Fails to initialise (Message within the MMI). Customer statement / workshop findings: Complaints relating to My Bentley services failing to initialise Technical background: A message on the MMI stating that the My Bentley Services failed to initialise (Figure 1) when the error occurs, Connected Services may become unavailable. Measure: Refer to the Technical background section
2063354/1
Service Bulletin/Repair Instructions
V8 Kovomo - Whining noise - Front of the engine at idle speed. Customer statement / workshop findings: Erratic whining noises from the front of the engine at idle speed. Workshop findings: The irregular knocking noises can be assigned to the front of the engine. There are no further complaints (such as poor engine or engine cooling system performance, event entries, etc.) Technical background: Refer to the video on the Bentley hub referencing TPI 2063354/- In the event the whining noise is as within the video, please refer to the Measure section of this TPI
2063348/1
Service Bulletin/Repair Instructions
Bentayga Hybrid - PDC Multi switch not illuminated. Customer statement / workshop findings: The PDC Multi-Switch (white backlight) illumination is not available (Figure 1) When the switches are depressed to be Active the illumination works as per specification NOTE: The hazard switch backlight illumination is NOT affected The function illuminates the switches in their Passive state so the switch can be seen in dark light IMPORTANT NOTE: Figure 1 shows the white backlight not illuminated. Technical background: Refer to the Customer statement/Workshop findings section.
2053177/15
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted.
2061582/3
Service Bulletin/Repair Instructions
Driver/Passenger door/s power latch creak on close. Customer statement / workshop findings: Driver or Passenger door creak during the power latch Close function Technical background: VERY IMPORTANT: Refer to the vehicle repair history to check and confirm any previous work done regarding power latch drive unit replacement noting the following: - Upon first complaint of a power door latch creaking - Replace all four power door latches - For any complaints of the same symptom that occur after this - Only replace the power door latch which is exhibiting the symptom
2046299/10
Service Bulletin/Repair Instructions
Bentayga - 1.2 - 1.4KHz rear brake squeal Customer statement / workshop findings: Squeal from the rear of the vehicle at low speed while braking. Technical background: While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer
2054862/5
Service Bulletin/Repair Instructions
Front brake squeal - 1.8 KHz to 1.9 KHz Customer statement / workshop findings: Front brake squeal with a frequency of 1.8 KHz to 1.9 KHz Technical background: Modified front brake Calipers and modified front brake disc guard plates are available on receipt of a qualifying DISS query Referring to Figure 1, the replacement front callipers have a Dynamic absorber fitted (A), the brake disc guard plates (B) are pre modified to fit around the absorber
2063070/1
Service Bulletin/Repair Instructions
Bentayga - Auxiliary tail lights in bumper operating instead of main tail lights when not intended
2063017/1
Service Bulletin/Repair Instructions
Road wheel inspection procedure: In the event a complaint is received regarding road wheel/s condition for example: - Scratches - Corrosion - Damage - Blemishes - Chipping Please refer to the onward instructions. Technical background: Do not consider submitting a warranty claim for a road wheel manufacturing defect without first referencing and understanding the contents of this document. Any defect or concern found either outside the guidelines stated in this document or not clearly stated as acceptable to support a warranty claim, will be the responsibility of the retailer regarding component replacement. Any road wheels deemed as having no issues found relating to a manufacturing defect (including curbing) will have the applicable claim rejected
2061369/2
Service Bulletin/Repair Instructions
Engine overheating - Warning on the DIP - V8 Kovomo Customer statement / workshop findings: - Customer reports an engine overheat warning on the DIP - Engine overheats - Unusual cooling fan operation at high temperatures - There are no signs of coolant leaks both internally or externally Technical background: To heat the engine as quickly as possible during cold starting, delivery of coolant from the coolant pump is interrupted in the warm-up phase by the solenoid valve for the mechanical coolant pump
2053177/14
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2062622/1
Service Bulletin/Repair Instructions
Water leak/wind noise diagnosis. Customer statement / workshop findings: Water leak/wind noise evident Technical background: The instructions within the Measure section should be followed to assist in the diagnosis of water leaks or wind noise
2062549/2
Service Bulletin/Repair Instructions
Bentayga Speed - Phone, Media and Navigation screen showing as initialising permanently within the DIP. Customer statement / workshop findings: The Phone, Media and Navigation screen showing as initialising permanently within the DIP (Figure 1) Measure: General information for the reprogramming: - The closed-circuit voltage of the vehicle must be at least 12.5 V during the reprogramming. Connect the battery of the vehicle to an external power supply. For further information see the Maintenance manual
2062667/1
Service Bulletin/Repair Instructions
Bentayga Speed - SVM update for Address 0017 - Dash Board - During PDI (SC 21/12) Technical background: Software update required to diagnostic address 0017 Dash Board. Remedy: SVM coding is now available for address 0017 Dash Board The update is required to eliminate a communication related message from appearing within the DIP as shown in Figure 1
2060081/2
Service Bulletin/Repair Instructions
Bentayga - Fuel Gauge - Guided Fault Finding DTCs B103E1B and/or B10581B evident within address 0046. Customer statement: Fuel gauge does not change during a long journey or after refuelling the vehicle and does not show full after filling the fuel tank. And/or Workshop findings: The following DTCs could be evident within diagnostic address 0046 â Comfort System Central Control Module - B103E1B: Fuel level sensor 1 Resistance too high - B10581B: Fuel level sensor 2 Resistance too high
2062080/2
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Fuel Pressure Regulation. Customer statement / workshop findings: Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) with one or multiple DTCs as detailed below: - P310B00 with symptom code 2636 - Low Fuel Pressure Regulation Low Fuel Pressure Regulation - P014800 Fuel Deliver Error - P019100 Fuel Rail pressure Sensor A Circuit Range/Performance - Misfire DTCs There may be multiple DTCs and symptoms present due to fuel pressure regulation or fuel supply issues. Technical background: In the event the customer complaint relates to the following: Customer experienced poor start up - proceed with the remaining instructions NOTE: The operative must gather information regarding the Customer experience regarding when the issue occurred for example: Pre- conditions, warning lights and driveability at the time that the issue occurred, details when the vehicle was last refuelled and the grade of fuel used The operative must now use the information contained within the âÂÂMeasureâ section to determine the correct analysis and repair procedure
2062626/1
Service Bulletin/Repair Instructions
DTCs stored for all cylinders on Bank 1 or all cylinders on Bank 2 - W12 TSI engine derivative. Customer statement / workshop findings: - DTCs stored for all cylinders on Bank 1 or all cylinders on Bank 2 including multiple cylinder misfires DTC - Misfires logged in one or both engine control units - Engine warning light on - Erratic engine operation Technical background: Refer to the Measure section of this TPI
2061582/2
Service Bulletin/Repair Instructions
Driver/Passenger door/s power latch creak on close. Customer statement / workshop findings: Driver or Passenger door creak during the power latch Close function Technical background: IMPORTANT: Refer to the vehicle repair history In the event that all four door latches have been replaced previously, only the individual/faulty latch should now be replaced (See example of door latch in Figure 1)
2061739/4
Service Bulletin/Repair Instructions
TPMS - Warning within the Drivers Information Panel (DIP) - DTC C1239F0 - Tyre pressure display Positioning not possible. Customer statement / workshop findings: Yellow Tyre Pressure Monitoring System (TPMS) warning light is evident with the Drivers Information Panel (DIP) The warning is evident when the tyre size has been changed within the MMI For example: After changing the tyres from winter to summer variants or vice versa
2061739/3
Service Bulletin/Repair Instructions
TPMS - Warning within the Drivers Information Panel (DIP) - DTC C1239F0 - Tyre pressure display Positioning not possible. Customer statement Yellow Tyre Pressure Monitoring System (TPMS) warning light is evident with the Drivers Information Panel (DIP) The warning is evident when the tyre size has been changed within the MMI For example: After changing the tyres from winter to summer variants or vice versa. Workshop findings: C1239F0 - Tyre pressure display Positioning not possible - Evident within address 0065 Technical background: If the tyre size type in the MMI is changed a yellow TPMS warning light within the DIP will be evident The ability to drive the vehicle will not be affected. The warning light will be displayed as follows: After a 4 minute drive cycle, The (TPMS) will enter into a partially active mode and outputs a warning within the (DIP) as shown in Figure 1
2062092/1
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P304300 with symptom code (10061) - Fuel Pump Mechanical Malfunction - MIL lamp Customer statement: Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) Workshop findings: DTC P304300 with symptom code (10061) - Fuel Pump Mechanical Malfunction evident Technical background: Refer to the Measure section of this TPI
2062261/1
Service Bulletin/Repair Instructions
Bentayga - Air suspension warning light within the DIP - DTC P089200 Symptom Code 3145792 - Evident within Address 74. Customer statement: Air suspension warning light within the DIP Workshop findings: P089200 Symptom Code 3145792 - TCM Power Relay Sense Circuit Intermittent (Level Control Valves Open Circuit) Technical background: Refer to the Measure section of this TPI.
2062075/1
Service Bulletin/Repair Instructions
Owner's Handbook - Incorrect roof console image shown - Garage Door Opener (GDO)Customer statement / workshop findings. The Owners Handbook is showing an incorrect roof console image, highlighting the Garage Door Opener (GDO) programming switches for Bentayga 21MY vehicle derivatives NOTE: The (GDO) is an optional feature Technical background: The image shown in Figure 1 has been removed from the Controls and Interior Features chapter of the Owners Handbook The GDO switches are no longer fitted in the roof console and all functionality is controlled within the Infotainment system. Measure: The configuring of the Garage Door Opener can be now achieved by accessing the following area of the Infotainment system and by following on-screen guidance: -Setting and service - Garage door opener - (when fitted) configure the garage door opener
2058484/5
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - DTC P310B00 with Symptom Code 2638 - Check Engine Lamp - Fuel Pressure Regulation. Customer statement / workshop findings: Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) in conjunction with the DTC as detailed below: - P310B00 with symptom code 2638 - Low Fuel Pressure Regulation There may be multiple DTCs and symptoms present due to fuel pressure regulation or fuel supply issues Technical background: In the event the customer complaint relates to the following: - Customer experienced poor start up or the engine stalled shortly after start up proceed with the remaining instructions NOTE: The operative must gather information regarding the Customer experience regarding when the issue occurred for example: Pre- conditions, warning lights and driveability at time issue occurred, details when the vehicle was last refuelled and the grade of fuel used The operative must now use the information contained within the Measure section to determine the correct analysis and repair procedure
2061739/2
Service Bulletin/Repair Instructions
TPMS - Warning within the Drivers Information Panel (DIP) - DTC C1239F0 - Tyre pressure display Positioning not possible. Customer statement Yellow Tyre Pressure Monitoring System (TPMS) warning light is evident with the Drivers Information Panel (DIP) The warning is evident when the tyre size has been changed within the MMI For example: After changing the tyres from winter to summer variants or vice versa Workshop findings C1239F0 - Tyre pressure display Positioning not possible Evident within address 0065.
2058423/5
Service Bulletin/Repair Instructions
New Continental GT / GTC, New Flying Spur and Bentayga Speed - Low Oil Pressure Warning During Early Vehicle Life Customer statement / workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU) Measure: VERY IMPORTANT: Prior to conducting the onward instructions, the following symptoms MUST be evident - Warning on Driver Instrument Panel (DIP) Oil pressure too low And/or - Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU) Should any of the afore mentioned not be evident and the symptoms cannot be reproduced No further action should be taken unless the issue can be reproduced or demonstrated by the customer
2062006/1
Service Bulletin/Repair Instructions
Loading message displaying on the Infotainment screen. Customer statement / workshop findings: Loading system, please wait, message constantly displays on the Infotainment screen. Measure: Restart the Infotainment system by pressing the volume rotary knob below the centre display screen for 10 seconds - Refer to the Owner handbook - Operating the Infotainment system - Using the controls
2046299/9
Service Bulletin/Repair Instructions
Bentayga - 1.2 - 1.4KHz rear brake squeal. Customer statement / workshop findings Squeal from the rear of the vehicle at low speed while braking. Technical background While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer
2061344/2
Service Bulletin/Repair Instructions
Rear brake pad - Shim installation (SC 20/32) Technical background: Fitment of shims to the rear brake pads, specific grease should also be applied to the shims Remedy: In high ambient temperatures in conjunction with low speed, low pressure brake vibration is dampened by the fitment of shims and grease Customer notification: Customers do not need to be informed directly of this campaign. Please ensure that all affected vehicles are checked and repaired during the PDI procedure
2061566/2
Service Bulletin/Repair Instructions
During PDI - Unable to complete the set-up of Connected Services. Customer statement / workshop findings: VERY IMPORTANT: This TPI is only applicable to vehicles which have the following issues found during the Pre Delivery Inspection ( PDI) Unable to complete set-up of Connected Services at PDI And/or The SOS LED in roof console is either lit red or flashing red and/or the test call is unable to complete. Measure: A DISS query MUST be raised to gain permission prior to starting the onward instructions 1, Ensure flight mode is de-activated in address 75. 2, With the vehicle outside of the workshop check the following Measured values in address 75
2061757/1
Service Bulletin/Repair Instructions
DTC B2000F2: Faulty control module (Symptom code 4102) and/or Night vision warning light evident within the (DIP). Customer statement Night vision warning lamp (Figure 1) is evident with the Drivers Information Panel (DIP). Measure 1) Check and Confirm there is no damage to the Night vision camera lens - Check and confirm the camera is secure NOTE: Should no issues be found carry out the remaining onward instructions: - Follow the applicable DTC related test plan within ODIS to completion 2) Proceed with the replacement of the Night vision Control unit if required (as per test plan instruction) - Refer to Rep.Gr 44 - Control unit for night vision (J853) - To remove and fit NOTE: The operative MUST ensure the Night vision camera is calibrated as per Rep.Gr 44
2060895/2
Service Bulletin/Repair Instructions
Rear tail lamp flashes - After opening an exterior door - With the vehicle unlocked. Customer statement / workshop findings: When a door is opened with the vehicle unlocked, the boot lamps flash once (Figure 1) Figure 2 shows the correct operation (No flash) Technical background: IMPORTANT NOTE: Please check and confirm if Service Campaign ( SC 20/31) is VIN applicable, In the event that ( SC 20/31) is VIN applicable the instructions within ( SC 20/31) should now be conducted and the instructions within this TPI should be ignored However, should ( SC20/31) NOT be VIN applicable and the rear lamp flash symptom is evident please carry out the remaining instructions within this TPI.
2060850/2
Service Bulletin/Repair Instructions
Rear lamps - Software update to control units (SC 20/31). Technical background: Software update available for the rear lamp control units (Diagnostic address 070E and 0710) Remedy: Referring to Figure 1 - When a door is opened with the vehicle unlocked, the boot lamps can flash once
2058484/4
Service Bulletin/Repair Instructions
Bentayga V8 Kovomo - Check Engine Lamp - Fuel Pressure Regulation. Customer statement / workshop findings Check Engine Lamp illuminated within the Driver Instrument Panel (DIP) with one or multiple DTCs as detailed below: P310B00 Low Fuel Pressure Regulation. P014800 Fuel Deliver Error. P019100 Fuel Rail pressure Sensor Circuit Range/Performance. Misfire DTC. There may be multiple DTCs and symptoms present due to fuel pressure regulation or fuel supply issues
2061582/1
Service Bulletin/Repair Instructions
Driver/Passenger door/s power latch creak on close. Customer statement / workshop findings Driver or Passenger door creak during the power latch Close function Technical background IMPORTANT: Refer to the vehicle repair history. In the event that all four power latch drive units have been replaced previously, only the individual/faulty drive unit should now be replaced Measure Ensure the fault is as described within the Customer statement, refer to the video on the Bentley Hub referencing TPI 2052394/-
2061739/1
Service Bulletin/Repair Instructions
TPMS - Warning within the Drivers Information Panel (DIP). Customer statement / workshop findings Yellow Tyre Pressure Monitoring System (TPMS) warning light is evident with the Drivers Information Panel (DIP) The warning is evident when the tyre size has been changed within the MMI For example: After changing the tyres from winter to summer variants or vice versa Technical background If the tyre size type in the MMI is changed a yellow TPMS warning light within the DIP will be evident The ability to drive the vehicle will not be affected. The warning light will be displayed as follows: After a 4 minute drive cycle, The (TPMS) will enter into a partially active mode and outputs a warning within the (DIP) as shown in Figure 1
2060223/3
Service Bulletin/Repair Instructions
During PDI - Steering wheel vibration and/or steering wheel out of alignment is evident. Customer statement / workshop findings: VERY IMPORTANT: This TPI is only applicable to vehicles which have the following issues found during the Pre Delivery Inspection ( PDI) Vehicle is pulling to the left or right Or Steering wheel vibration Or General vehicle geometry concerns. Technical background: In the event that during the Pre Delivery Inspection procedure (PDI) the steering wheel is shaking/vibrating or out of alignment, please refer to the instructions within the Measure section. IMPORTANT: The steering geometry procedure should only be conducted by the retailer once permission has been given from Product Support via an existing or new DISS query
2061566/1
Service Bulletin/Repair Instructions
During PDI - Unable to complete the set-up of Connected Services. Customer statement / workshop findings: VERY IMPORTANT: This TPI is only applicable to vehicles which have the following issues found during the Pre Delivery Inspection ( PDI) Unable to complete set-up of Connected Services at PDI And/or The SOS LED in roof console is either lit red or flashing red and/or the test call is unable to complete. Technical background: Refer to the Measure section of this TPI
2061344/1
Service Bulletin/Repair Instructions
Rear brake pad - Shim installation (SC 20/32) Technical background: Fitment of shims to the rear brake pads, specific grease should also be applied to the shims Remedy: In high ambient temperatures in conjunction with low speed, low pressure brake vibration is dampened by the fitment of shims and grease
2061040/2
Service Bulletin/Repair Instructions
Abnormal buzzing/vibrating/grinding noise (Front of vehicle). Customer statement / workshop findings. Customer statement: Buzzing/vibrating/grinding noise can be heard from the front of the engine, mainly from cold start at idle Workshop findings Noise emitting from the air conditioning belt idler (Figure 1 Point A) Technical background: Should the noise be evident from the air conditioning belt idler - Refer to the Measure section of this TPI The operative must confirm the noise is not from any other components for example the alternator belt tensioner before conducting the instructions within the Measure section of this TPI.
2061512/1
Service Bulletin/Repair Instructions
Bank 1 - Intake manifold sensor replacement (SC 20/35). Technical background: Bank 1 Intake manifold sensor requires replacement Remedy: Replacement of the Bank 1 Intake manifold sensor
2061369/1
Service Bulletin/Repair Instructions
Engine overheating - Warning on the DIP - V8 Kovomo. Customer statement / workshop findings: -Customer reports an engine overheat warning on the DIP -Engine overheats -Unusual cooling fan operation at high temperatures -There are no signs of coolant leaks both internally or externally Technical background: To heat the engine as quickly as possible during cold starting, delivery of coolant by the coolant pump is interrupted in the warm-up phase by the solenoid for the mechanical coolant pump. The solenoid is designed to cut off the vacuum supply to the coolant pump when the engine reaches the maximum temperature, the vacuum cut off allows the engine to start circulating coolant by retracting a sleeve which is situated around the coolant pump impeller. When the solenoid is at fault (sticking open) the vacuum supply is constant, this allows the sleeve to stay in position around the impellor which leads to the symptoms described within the Customer statement/Workshop findings section of this TPI.
2046299/8
Service Bulletin/Repair Instructions
Bentayga - 1.2 - 1.4KHz rear brake squeal. Customer statement / workshop findings: Squeal from the rear of the vehicle at low speed while braking. Technical background: While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer.
2051562/6
Service Bulletin/Repair Instructions
All Models - 12 Volt Battery condition checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2052394/10
Service Bulletin/Repair Instructions
New Continental GT - New Continental GTC and Bentayga Driver/Passenger door power latch creak on close. Customer statement / workshop findings: Driver or Passenger door creak during the power latch Close function. Technical background: Refer to the Measure section of this TPI
2046299/7
Service Bulletin/Repair Instructions
Bentayga - 1.2 - 1.4KHz rear brake squeal. Customer statement / workshop findings Squeal from the rear of the vehicle at low speed while braking. Technical background: While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer.
2060850/1
Service Bulletin/Repair Instructions
Rear lamps - Software update to control units (SC 20/31). Technical background Software update available for the rear lamp control units (Diagnostic address 070E and 0710) Remedy: Latest level software is now available to eliminate this issue.The update refines the operation of the rear lamps
2060895/1
Service Bulletin/Repair Instructions
Rear tail lamp flashes - After opening an exterior door - With the vehicle unlocked. Technical background: Should the car go into bus silence with the car unlocked, on door opening, there is a <100ms flash of the rear lamps. Due to BCM2 supplying power to the rear lamp immediately, there is a delay in establishing communication, which causes the tailgate lamp to activate for <100ms. A software fix for this issue adds a 1 second delay upon power being supplied to the lamp
2061195/1
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2053177/13
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2057978/4
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment. Customer statement / workshop findings: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services. Technical background: In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change significantly over the life of the engine. Typically, engines with specified running-in periods consume more oil during the running-in period, and the oil consumption will stabilize after the running-in period. Refer to the Owners Manual for specific running-in procedures. Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at which the engine is operated, ambient temperature and road conditions. Additional factors are the amount of oil dilution from water condensation or fuel residue, and the oxidation level of the oil. Certain driving conditions may negatively influence the rate of oil consumption. This can occur while the vehicle is operated in city driving conditions, for example: stop and go traffic with extended idle periods.
2060205/2
Service Bulletin/Repair Instructions
Engine Cooling System - DTC P218100 - V8 Kovomo Technical background: It is possible for the engine coolant Thermostat to corrode over time, this corrosion is due to an adverse reaction of the Thermostat material with the engine coolant. The corrosion and subsequent build-up of debris prevents the correct operation of the thermostat when closing, resulting in over cooling. The ECM triggers a DTC when the target engine temperature is outside of the specified parameter
2061173/1
Service Bulletin/Repair Instructions
Infotainment screen goes blank - Connecting to apple CarPlay. Customer statement/workshop findings: Infotainment system locks up and displays a blank screen when attempting to connect Apple CarPlay (Figure 1) Technical background: Should the symptoms be the same as the description within the Customer statement/workshop findings section, the operative must carry out the instructions within the Measure section of this TPI Please Note: There are instructions for both Wireless and Wired Connections
2049586/7
Service Bulletin/Repair Instructions
Misfiring, W12 TSI - Excessive carbon build up cylinder leakage. Customer statement/workshop findings: Customer statement: Emission control warning signal displayed, engine misfire Workshop findings: Event entries in engine control unit relating to cylinder misfires â excessive carbon build up to leading to cylinder leakage and spark plug foul Technical background: Deviations in the country-specific fuel specifications can lead to carbon deposits on the injectors. If pronounced these deposits can lead to spark plug fouling, cylinder leakage and fouled injectors all influencing combustion in the cylinder. As a result the above event entries are logged in the engine control unit
2053351/6
Service Bulletin/Repair Instructions
Buzzing noise from engine area. Customer statement / workshop findings Workshop findings: Buzzing noise heard at idle from the sump area when the vehicle is elevated on a workshop ramp. The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances. Technical background: A buzzing noise can be generated by the oil pump when the engine is running at idle.
2058423/4
Service Bulletin/Repair Instructions
New Continental GT/GTC, New Flying Spur and Bentayga Speed - Low Oil Pressure Warning During Early Vehicle Life Customer statement/workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure -Lower limit not reached stored in the Master Engine Control Unit (ECU) Technical background: CAUTION: DO NOT CONTINUE WITH THIS DOCUMENT IF THE ENGINE EXHIBITS ANY ABNORMAL MECHANICAL NOISE OR HAS AN ENGINE LUBRICATING OIL LEAK SEEK FURTHER ADVICE THROUGH A NEW OR EXISTING DISS QUERY
2054599/6
Service Bulletin/Repair Instructions
Headlamp operation issues. Customer statement / workshop findings: Headlamp operation issues Technical background: DTCs evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7) There are numerous static and intermittent DTCs which may be evident within the previously mentioned control units, ensure all steps within the Measure section are strictly adhered to
2058411/2
Service Bulletin/Repair Instructions
Seat belt buckle stop button - Missing. Customer statement / workshop findings: Seat belt buckle stop button missing Technical background: The seat belt buckle stop button should be evident as shown in Figure 1
2050334/6
Service Bulletin/Repair Instructions
Ticking noise from engine bay. Customer statement/workshop findings: Ticking noise emanating from rear of Bank 1 cylinder head Technical background: Noise from failed vacuum pump
2051519/7
Service Bulletin/Repair Instructions
HVAC operation issues/HVAC Motor defect DTCs logged. Customer statement/workshop findings: HVAC operation issue and HVAC motor defect (DTCs) evident within address 08 Climatronic control unit, the DTCs can be static or sporadic, for example: B108D09: Right temperature flap positioning motor - Component defect Technical background: The HVAC motor/s can become jammed causing HVAC operation issues.
2058173/2
Service Bulletin/Repair Instructions
Electrical switch replacement guidelines. Customer statement/workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
2060823/1
Service Bulletin/Repair Instructions
Radio: Reception complaints. Customer statement / workshop findings: All complaints which are related to radio reception issues Technical background: Complaints about the radio reception can have many causes. The radio reception strength/quality at the vehicle location can be an important issue. To process such complaints as effectively as possible it is important to precisely record the circumstances when a complaint occurs. The attached check list is available for this purpose. Please ensure the instructions within the Measure section are strictly adhered to
2060581/1
Service Bulletin/Repair Instructions
Bentayga - Boot open/close function inoperative. Boot operational issues For example: The boot does not open/close as expected Technical background: NOTE: The operative MUST submit the following information to a new DISS or existing DISS query relating to boot operational issues: Completed check list Images of the vehicle condition - In particular the boot area (Ensure license plate and VIN details are not visible) Video of the failure NOTE: Please capture (when possible) the rear of the vehicle for at least one open/close operation before zooming in or moving closer to the issue, the video MUST be recorded in a quiet environment Battery health as Rep.Gr 27 - Print out of the results and attach to the DISS query NOTE: Please ensure any other findings or issues relating to the boot are clearly described within the DISS query Do No
2060726/1
Service Bulletin/Repair Instructions
Bentayga - Winter Wheel And Tyre For CSiC Braking Systems, Technical background: When opting to use Winter Tyres on vehicles specified with Ceramic brake rotors, the only permissible wheel rim option is 21 Inch 7 Twin spoke 36A 601 025Q. Measure: If requested to fit Winter Tyres on vehicles specified with Ceramic brake rotors, please advise the Customer that the only permissible wheel rim is 21 Inch 7 Twin spoke 36A 601 025Q. Parts
2060557/1
Service Bulletin/Repair Instructions
Wifi function not activated within the TSR (SC 20/24). Technical background The Touch Screen Remote (TSR) is unable to determine its current Wifi state, the TSR Wifi should be activated by ODIS during PDI process (for example), However previous ODIS versions do not allow this, leaving some TSR features unavailable Once activated, more features are available, for example the ability to change the Media and the Radio station from the TSR. NOTE: Please see the onward examples regarding Wifi activation confirmation for New Flying Spur and Bentayga New Flying Spur NOTE: Figures 1 and 2 are examples only, the image may look different depending on the specification of the audio system Referring to Figure 1 - The red cross shows an example of a partially functional TSR (Without Wifi activation Please Note - The Function currently not available message )
2054599/5
Service Bulletin/Repair Instructions
Headlamp operation issues. Customer statement / workshop findings: Headlamp operation issues Technical background: DTCs evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7) There are numerous static and intermittent DTCs which may be evident within the previously mentioned control units, ensure all steps within the Measure section are strictly adhered to
2060390/1
Service Bulletin/Repair Instructions
Kombi Software & MIB3 Software update (SC 20/22). Technical background: Incorrect outside air temperature displayed, the issue relates to an incorrect algorithm used by the supplier NOTE: The temperature is incorrect in Fahrenheit only, the temperature is correct when displayed in Celsius Update also required to improve the performance of Sirius XM radio Remedy: Software updates to Electronic information systems control unit 1 (J794) MIB 3 and the Drivers instrument panel (DIP) (J285)
2060081/1
Service Bulletin/Repair Instructions
Bentayga - Fuel Gauge - Symptom Based Guided Fault Finding Customer statement / workshop findings: Fuel gauge does not change during a long journey or after refuelling the vehicle and does not show full after filling the fuel tank. No Diagnostic Trouble Code (DTC) stored in Convenience Control Unit for the customer complaint. Technical background: With a customer complaint of Fuel gauge does not change after long journey or after refuelling and does not show full after filling the fuel tank the Symptom-based Guided Fault Finding allows for optimised and specific analysis, this is recommended if no DTC is logged in the convenience control unit.
2052785/5
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background: Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).
2054077/3
Service Bulletin/Repair Instructions
Bentayga - Ticking noise behind Driver Instrument Panel Customer statement / workshop findings: Ticking noise behind the Driver Instrument Panel. Technical background: In certain circumstances a ticking noise behind the Driver Instrument Panel may be audible within the vehicle cabin. The ticking noise emanates from the vacuum system and may be more noticeable following several successive brake pedal actuations. Refer to the video on the Bentley Hub referencing TPI 2054077/3 If the complaint noise is as shown in the video, the customer should be advised that this is normal and does not represent a failure or malfunction on the vehicle
2028808/4
Service Bulletin/Repair Instructions
Engine oil. Specific oil type and oil consumption reference. Customer statement / workshop findings: Engine oil level requires to:p up between services. Technical background The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2053177/11
Service Bulletin/Repair Instructions
Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. All Vehicle Variants - Spurious DTC List Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2036678/3
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic checks. Customer statement/workshop findings: Audio output from speakers is distorted Technical background: There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.
2048616/8
Service Bulletin/Repair Instructions
Creaking noise from the front suspension when manoeuvring. Customer statement / workshop findings: Creaking noise from the front suspension when manoeuvring Technical background: Verify that the customer complaint matches the sound file within the Bentley Hub Reference TPI Transaction number 2048616 TIP: When listening to the sound file the noise can be heard from between 0 and 3 seconds The noise present in the sound file is caused by defective Lower suspension lever - Rear - Hydraulic mounts. In order to reproduce the noise this bush must be twisted, therefore the noise can appear in the following circumstances When performing parking manoeuvers with the brake applied When steering from lock to lock with the vehicle in motion and the brake applied When the vehicle is moved with steering input over uneven surfaces (for e.g. a ramp or speed bump) If the customer complaint occurs in any of the above circumstances and the noise can be clearly assigned to the noise within the sound file Refer to the instructions within the Measure section of this TPI
2049586/6
Service Bulletin/Repair Instructions
Misfiring, W12 TSI - Excessive carbon build up cylinder leakage. Customer statement/workshop findings: Customer statement: Emission control warning signal displayed, engine misfire Workshop findings: Event entries in engine control unit relating to cylinder misfires excessive carbon build up to leading to cylinder leakage and spark plug foul Technical background: Deviations in the country-specific fuel specifications can lead to carbon deposits on the injectors. If pronounced these deposits can lead to spark plug fouling, cylinder leakage and fouled injectors all influencing combustion in the cylinder. As a result the above event entries are logged in the engine control unit
2054300/2
Service Bulletin/Repair Instructions
Bentley Dynamic ride system fault within the DIP - DTC C129600 logged. Customer statement / workshop findings: Bentley Dynamic ride system fault (Figure 1) within the Drivers Information Panel (DIP) with DTC C129600 logged within the Front anti roll bar control unit (Diagnostic address D4) and/or the Rear anti roll bar control unit (Diagnostic Address D5) Technical background: Should the symptoms be evident as described, refer to the Measure section of this TPI, ensure both of the suggested earth points are checked regardless if the DTC is logged in the front or rear anti roll bar control unit
2055217/2
Service Bulletin/Repair Instructions
Rear end lowering function does not work. Customer statement/workshop findings: The rear end lowering is intermittently not available and at least one of the two event entries is logged in the running gear control unit (diagnosis address 0074): C11B515 : Button for high load level, interruption/short circuit to positive C11B615 : Button for low load level, interruption/short circuit to positive Technical background: If the button for the rear end lowering is unintentionally operated when driving (for example by objects in the boot), the rear end lowering is sporadically not available. At least one of the two event entries C11B515/ C11B615 is logged.
2055540/2
Service Bulletin/Repair Instructions
Rumble noise and/or floor pan/steering column vibration. Customer statement/workshop findings Floor pan or steering column/steering wheel vibration when manoeuvring/steering at slow speeds with steering wheel input Technical background Prior to carrying out the assessments within the Measure section, the retailer must check and confirm the following: The engine has not been chip tuned The vehicle is in standard condition (as per factory specification) ensuring that NO non approved accessories are fitted The suspension, steering and brake components are in a serviceable condition The engine, transmission mounts, powertrain and all wheel bearings are in a serviceable condition The exhaust system and all wheels and tyres are in a serviceable condition (as per factory specification) Once confirmed that all the afore mentioned criteria has been met the assessment can then be conducted
2055643/2
Service Bulletin/Repair Instructions
Software incompatibilty between J775 (Address 74) - J924 (Address D4) and J1096 (Address D5). Customer statement / workshop findings After replacing the software or hardware for the Adaptive suspension control unit (J775 Diagnostic address 74) or the Front Roll stabilisation control unit (J924 Diagnostic address D4) and/or the Rear Roll stabilisation unit (J1096 Diagnostic address D5) the software could be incompatible between the control units Technical background The Adaptive air suspension control unit (J775) functions as a universal control unit for the chassis control systems. The Adaptive air suspension control unit (J775) controls several functions in the car in particular the master for the active roll control system, The control unit contains developed suspension and damping control software. Should one of the modules be replaced for example (J775) on an early model vehicle the newer software contained within the replacement control unit may not be compatible with (J924) and/or (J1096)
2055693/2
Service Bulletin/Repair Instructions
Unable to run basic settings within the Adaptive suspension control unit (J775). Customer statement/workshop findings: Unable to run Basic setting (full process + rebound end stops) after a new adaptive air suspension control unit has been fitted or work has been conducted on the suspension system which requires the Basic setting (full process + rebound end stops) procedure performing Technical background: Referring to Figure 1, During the Basic setting (full process + rebound end stops) the routine can stop during the initial part of the procedure, in particular at the stage shown in Figure 2, which is when the vehicle is raised to allow all four wheels to hang down to their full rebound position Should this issue be evident and the Basic settings routine does not continue - Refer to the Measure section of this TPI
2056582/3
Service Bulletin/Repair Instructions
Interior trim - Creak and rattle - Noise identification. Customer statement / workshop findings: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2057935/2
Service Bulletin/Repair Instructions
Warning lamp for washer fluid level on (for no reason). Customer statement / workshop findings: The washer fluid low warning lamp in the dash insert is lit up although there is sufficient washer fluid in the reservoir. Workshop findings: The customer statement can be reproduced. Technical background The conductibility of the washer fluid can be significantly lowered by the following factors. As a result, the water level switch of the washer fluid low warning lamp can be activated although the washer fluid reservoir is sufficiently full. Washer fluid additives which do not meet the following specification During winter conditions a solution of 30% isopropyl alcohol and 70% water should be used (or appropriate alternative). This washer fluid and water mixture will provide frost protection down to a temperature of approximately 10 degrees C (14 degrees F). Frozen washer fluid. Distilled water.
2057981/2
Service Bulletin/Repair Instructions
Slow front window motor operation. Customer statement/workshop findings: Slow operation of the left and/or right hand front window lift motor Technical background: Refer to the checks within the Measure section before replacing a front window lift motor The checks within the Measure section are imperative as some motors which have been returned to Bentley Motors exhibit no faults, therefore the issue may not be the motor.
2057999/2
Service Bulletin/Repair Instructions
Garage door opener remote with a frequency of 315MHz will not program to vehicle HomeLink. Customer statement / workshop findings: Customer states: Unable to program their garage door opener to the vehicle. Message displayed in MMI: An error occurred during programming. Would you like to try again? Workshop findings: Customer supplied remote control will not program to customer vehicle, but may program to other vehicles. Other garage door opener remotes may pair to the customer vehicle. This TPI is only valid for cars with "lane change assist" fitted Technical background: Under certain circumstances the radio signal of the customerâÂÂs remote control may not be adapted to the vehicle.
2058477/3
Service Bulletin/Repair Instructions
Bentayga - Button Module For Driving Profile Selection. Customer statement / workshop findings: Button Module For Driving Profile Selection requires replacement. Technical background: There is an ongoing factory investigation into failures of the Button Module For Driving Profile Selection. Any Button Module For Driving Profile Selection that is removed due to a fault is to be returned fully assembled using the Warranty parts return process.
2046299/6
Service Bulletin/Repair Instructions
Bentayga - 1.2 - 1.4KHz rear brake squeal. Customer statement / workshop findings: Squeal from the rear of the vehicle at low speed while braking. Technical background: While braking at low speed, a vibration of 1.2 to 1.4 KHz can be produced by the friction between the rear brake pad and disc resulting in a complaint of brake noise from the customer
2052853/6
Service Bulletin/Repair Instructions
Clicking noises from front corner(s). Customer statement/workshop findings Clicking noise from front corner(s) Technical background In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the Measure section of this TPI consists of three individual sections, each section describes the symptom and the remedy which should be applied Symptoms and descriptions regarding clicking noises can appear to be very similar when described, where possible the customer should demonstrate the reported symptom to enable correct diagnosis
2053492/6
Service Bulletin/Repair Instructions
Air spring fault finding. Customer statement / workshop findings: The front and/or rear suspension appears to have dropped. Technical background: The list of Bentley vehicles below are fitted with air springs as part of the suspension system. Should air leak from the air springs, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. TheMeasure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air pump compressor, pipes, valve unit and air reservoirs. This includes potential air leak points on the air springs and also the locations of an air leak that can be repaired without the need to replace an air spring. These checks should be carried out in conjunction with the Elsapro procedure Air suspension: To check with the use of the special tool Air suspension leak tester VAS 751 001 shown in the image below as item ( 1). Refer to Elsapro, Repair Group 43, Air suspension To check.
2054077/2
Service Bulletin/Repair Instructions
Bentayga - Ticking noise behind Driver Instrument Panel. Customer statement/workshop findings: Ticking noise behind Driver Instrument Panel. Technical background: In certain circumstances a ticking noise behind the Driver Instrument Panel may be audible within the vehicle cabin. The ticking noise emanates from the vacuum system and may be more noticeable following several successive brake pedal actuations.
2054084/2
Service Bulletin/Repair Instructions
Bullseye air outlets - chrome finisher detached. Customer statement / workshop findings: Air vent chrome finisher has detached from vane. Technical background: It is possible that using aftermarket clip on devices such as mobile phone holders, air freshener holders or chewing gum dispensers may result in the chrome air vent finisher becoming detached from the vane. Measure: Please advise the Customer that the use of aftermarket clip on devices is not recommended and continued use may result in repeat failures. Damage caused by the use of aftermarket clip on devices will not be covered under vehicle warranty.
2054210/3
Service Bulletin/Repair Instructions
Noises from Panoramic sun roof. Customer statement / workshop findings: Noises from the Panoramic sun roof when driving. The noises occur mainly when the sun roof is closed. Technical background: Mechanical system of sun roof frame not or insufficiently lubricated.
2055036/3
Service Bulletin/Repair Instructions
My Bentley - Connected services. Customer statement / workshop findings: Complaints relating to My Bentley connected services. Technical background: Most queries and complaints regarding My Bentley connected services can be resolved by contacting My Bentley Support rather than raising a DISS technical query.
2057841/2
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty. Customer statement / workshop findings: Windscreen cracked/damaged Technical background: Please refer to the instructions within the Measure section of this TPI in the event that a windscreen is cracked/damaged
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.