Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
2069806/5
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2051562/12
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.
2072055/1
Service Bulletin/Repair Instructions
Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.
2028794.7
Service Bulletin/Repair Instructions
Engine Coolant Mixture - Restrictions on use of desalinated water Customer Statement: -Engine coolant requires topping up or replacing
2052785.8
Service Bulletin/Repair Instructions
Brake Noise Identification: Customer Statement: -Noise/squeal complaint from the braking system Technical Background: -The noise/squeal can be reproduced and clearly assigned to the braking system
2061195/3
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2056407.5
Service Bulletin/Repair Instructions
Running gear - Noise identification Workshop Findings: -The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2051562/11
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section
2053177/19
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2069806/4
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/3
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/2
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.
2051187/9
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: - Poor engine running - Reduced power - Engine warning lamp illuminated - Symptom related DTCs evident within the applicable engine control unit(s) Technical background: Technical Product Information (TPI) to assist retailers when diagnosing poor engine running or misfires.
2069806.1
Service Bulletin/Repair Instructions
HVAC Refrigerent Leakage - Diagnosis Guidelines Customer Statement: -HVAC not cooling or HVAC cooling less than expected
2036678.5
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic Checks Technical Background: -There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.
2051187.8
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2051562.10
Service Bulletin/Repair Instructions
12 Volt - Battery Test Instruction Technical Background: -For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the measure of this section of this TPI.
2061195.2
Service Bulletin/Repair Instructions
Telephone Functionality Complaint- Minimum Standards Required For Analysis of Concerns Customer Statement: -The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.
2056407.4
Service Bulletin/Repair Instructions
Running Gear - Noise Identification Customer Statement: -Noise complaint from the suspension and/or steering
2064337.2
Service Bulletin/Repair Instructions
Usage of E10 Fuel Customer Statement: -In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI
2051187.7
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2051562.9
Service Bulletin/Repair Instructions
12 Volt- Battery Condition Checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2051562/8
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2056582/4
Service Bulletin/Repair Instructions
Interior trim - Creak and rattle - Noise identification Customer statement: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2033864/6
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Unable to remove Accessory valve caps, Figure 1 shows an example of the caps. Technical background: We have observed instances where the caps have been difficult to remove once fitted, the issue is caused by corrosion. The valve stem itself is made from aluminium and the accessory valve caps are chromium plated brass, it is possible under certain environmental conditions, particularly winter road salt, for corrosion to take place between these dissimilar metals. Measure: The solution is to apply a thin smear of silicon-based grease, such as Dow Corning high vacuum grease, to the external threads of the valve stem prior to fitting the accessory valve cap. Grease should be applied any time the cap is removed and grease is not evident
2036678/4
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic checks. Customer statement / workshop findings: Audio output from speakers is distorted Technical background: There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit. Production change: All speakers are subjected to a dynamic test and the individual results recorded for future reference
2051187/6
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: Poor engine running, reduced power, engine warning lamp illuminated. Technical background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfire. Measure: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.
2051562/7
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2052785/6
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement / workshop findings: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical background Brake noises can be attributed to many causes. Eight of the most common causes are: - Brake discs or pads are close to their wear limit. - New brake pads and/or discs have not been properly bedded in after installation. - Aftermarket pads or discs are installed. - There is debris such as small stones, grit, road salt or sand between the brake disc and pad. - Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).
2056407/3
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2051562/6
Service Bulletin/Repair Instructions
All Models - 12 Volt Battery condition checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2061195/1
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2058173/2
Service Bulletin/Repair Instructions
Electrical switch replacement guidelines. Customer statement/workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
2052785/5
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background: Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).
2056582/3
Service Bulletin/Repair Instructions
Interior trim - Creak and rattle - Noise identification. Customer statement / workshop findings: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2058173/1
Service Bulletin/Repair Instructions
Electrical switch replacement guidelines Customer statement / workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
2051187/5
Service Bulletin/Repair Instructions
Condition: Poor engine running, reduced power, engine warning lamp illuminated. Technical Background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfires. Service: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.
2051562/5
Service Bulletin/Repair Instructions
Condition: 12 Volt Battery test instruction Technical Background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2052785/4
Service Bulletin/Repair Instructions
Condition: Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1). 6. Discs have a groove in them (Figure 2) 7. There is chemical contamination on the braking surface of the disc due to a wheel or tyre cleaner being sprayed directly onto the disc (Figure 3). 8. There are pad marks on the brake disc as a result of the brake pad material transferring to the discs. This can occur when a vehicle has been stood for long periods of time in a wet or snowy environment (Figure 4).
2056407/2
Service Bulletin/Repair Instructions
Condition: Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if any TPIs are applicable to the customers complaint/issue, should an applicable TPI be available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required) For correct diagnosis and repair, the attached Flowchart must be followed in conjunction with the Measure section of this TPI
2056582/2
Service Bulletin/Repair Instructions
Condition: Customer statement: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if there are any TPIs which are applicable to the customers complaint/issue if there is an applicable TPI available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required). For correct diagnosis and repair the attached Flowchart must be followed in conjunction with the Measure section of this TPI
2033864-5
Service Bulletin/Repair Instructions
Accessory valve caps - Difficult to remove
2051187.3
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only
2051562.4
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks
2052785.3
Service Bulletin/Repair Instructions
Brake noise identification
2051187.1
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only