2083061/1
Service Bulletin/Repair Instructions
Real Wear Setup and Guide using VYSOR
Vehicle report
2012 BENTLEY CONTINENTAL GT CABRIO
Service bulletins
226 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
2051562/17
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements
2028794/10
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water.
2028808/10
Service Bulletin/Repair Instructions
Service info: Engine oil – Specific oil type and oil consumption reference.
2051187/13
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2075786/3
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms) There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2071131/6
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support Technical Background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis
2047762/5
Service Bulletin/Repair Instructions
Continental Series and Flying Spur - Camshaft Timing Over Advanced - V8T Customer statement / workshop findings: Check engine warning lamp illuminated on Drivers Instrument Panel. DTC’s stored within the Engine Control Module (ECM)
2051562/16
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2081568/2
Service Bulletin/Repair Instructions
No audio output following Bentley Infotainment Upgrade (BIU) installation. Customers may report the following concern after fitment of the Bentley Infotainment Upgrade (BIU): No sound output from any vehicle loudspeakers.
2081568/1
Service Bulletin/Repair Instructions
No audio output following Bentley Infotainment Upgrade (BIU) installation. Customer Statement: Customers may report the following concern after fitment of the Bentley Infotainment Upgrade (BIU): No sound output from any vehicle loudspeakers
2051562/15
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2051562/14
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Condition: 12 volt battery flat or unserviceable
2071089/4
Service Bulletin/Repair Instructions
Electronic Parking Brake (EPB) control unit cannot be coded. Condition: The Electronic Parking Brake (EPB) control unit cannot be coded when using a diagnostic machine with Windows 10/11 in conjunction with a VAS 6154 dongle. As such the EPB coding application must be utilized to complete the procedure.
2061195/4
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns.
2028808/9
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2051187/12
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2052785/10
Service Bulletin/Repair Instructions
Brake noise identification
2056407/7
Service Bulletin/Repair Instructions
Running gear - Noise identification. Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2075786/2
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2028794/9
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems
2064337/4
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI.
2071131/5
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.
2069806/7
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines
2050542/8
Service Bulletin/Repair Instructions
Front Exterior Lighting Steamed Up/Leaks | 12-24MY.
2069806/6
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines.
2075786/1
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2077205/1
Service Bulletin/Repair Instructions
Steering Knuckle Replacements | Continental GT/GTC | 12MY - 18MY. Technical Background: In the event of a steering knuckle change requirement. Parts initially need to be changed as a pair for both sides of the vehicle in place of the no longer available parts. Once recorded in vehicle repair history that both sides have been replaced with new level parts. Only then can individual sides can be changed in the future if required.
2076639/2
Service Bulletin/Repair Instructions
Infotainment Upgrade Unit Diagnosis | Continental GT/GTC and Flying Spur. Condition: Failure evident with Bentley Information Upgrade Unit. Technical Background: The attached document is to aid diagnosis for any faults that may be found within the Bentley Infotainment Upgrade Unit.
2051187/11
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2071131/3
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support
2028794/8
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited
2064337/3
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition: In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products • All vehicles produced post 1990 Model year can be run using E10 fuel However • All vehicles produced before 1990 Model year MUST NOT use E10 fuel
2028808/8
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2056407/6
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering.
2052785/9
Service Bulletin/Repair Instructions
Brake noise identification. Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: • Brake discs or pads are close to their wear limit • New brake pads and/or discs have not been properly bedded in after installation • Aftermarket pads or discs are installed • There is debris such as small stones, grit, road salt or sand between the brake disc and pad • Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time
2071131/2
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.
2071089/3
Service Bulletin/Repair Instructions
Electronic Parking Brake (EPB) control unit cannot be coded. Customer statement / workshop findings The Electronic Parking Brake (EPB) control unit cannot be coded when using a diagnostic machine with Windows 10 in conjunction with a VAS 6154 dongle.
2033467/2
Service Bulletin/Repair Instructions
Convertible roof - C flap Bowden cable replacement Customer statement / workshop findings: Check convertible roof function. Technical background: Continual improvement in system designs can produce developments that may benefit older vehicles. One such development has been identified in the convertible roof mechanism. Re-route the C flap Bowden cable using a longer cable reduces the friction build up in the system and thus promotes smooth operation of the C flap and longevity in the system.
2071089/2
Service Bulletin/Repair Instructions
Electronic Parking Brake (EPB) control unit cannot be coded. Customer statement / workshop findings: Workshop findings: The Electronic Parking Brake (EPB) control unit cannot be coded when using a diagnostic machine with Windows 10 in conjunction with a VAS 6154 dongle
2069806/5
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2051562/12
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.
2072055/1
Service Bulletin/Repair Instructions
Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.
2028794.7
Service Bulletin/Repair Instructions
Engine Coolant Mixture - Restrictions on use of desalinated water Customer Statement: -Engine coolant requires topping up or replacing
2052785.8
Service Bulletin/Repair Instructions
Brake Noise Identification: Customer Statement: -Noise/squeal complaint from the braking system Technical Background: -The noise/squeal can be reproduced and clearly assigned to the braking system
2061195/3
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2064791.3
Service Bulletin/Repair Instructions
Knocking noise from the front and/or rear (Driving over an uneven road surface) Technical Background: The noise present in the sound file can be caused by worn anti roll bar bushes, the noise can appear when driving over an uneven road surface or during a large suspension input for example: Speed humps or potholes
2065085.3
Service Bulletin/Repair Instructions
Knocking noise from the front and/or rear - DTC C1298F1 evident within D4 and/or D5 Customer Statement: -Knocking noise from the underside of the vehicle (front and/or rear) when driving on uneven road surfaces - DTC C1298F1 (Suspension stabilization actuator Regulation not possible) evident within diagnostic address D4 and/or D5 -Bentley Dynamic ride fault evident within the DIP
2065698.3
Service Bulletin/Repair Instructions
V8 Kovomo - Emission control warning illuminated within the DIP - Exhaust Gas Temperature Sensor DTCs evident Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)
2028808.7
Service Bulletin/Repair Instructions
Service info: Engine oil Specific oil type and oil consumption reference Customer Statement: -Engine oil level requires top up between services
2050542.7
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks Customer Statement: -1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.
2052092.7
Service Bulletin/Repair Instructions
New Continental GT/C - Door 'soft close' functionality Customer Statement: -Correct functionality and restrictions of the door soft close system need to be understood to prevent unnecessary customer complaints.
2052431.9
Service Bulletin/Repair Instructions
New Continental GT and GTC - Rattle / Buzzing Noise - Head-Up display Customer Statement: -Rattle / buzzing noise from Control Unit for Head-Up display - dashboard upper trim panel.
2052496.6
Service Bulletin/Repair Instructions
New Continental GT - Spurious Mood lighting DTC's Customer Statement: -Upon interrogation of the vehicle fault memory spurious DTCs can be logged in 09 Central Electrics relating to the Mood lighting system The lamp is fully functional and there is no customer complaint
2055772.6
Service Bulletin/Repair Instructions
Battery conditioner inoperative Technical Background: -Corrosion on the contact surfaces of the charger socket and charger lead. If the charging socket or charger lead are wet when the charger is connected this can cause corrosion on the contacts.
2055846.8
Service Bulletin/Repair Instructions
Infotainment screen turns red sporadically Customer Statement: -Infotainment screen 'Goes Red Fully or partially' within the MMI Screen (Figure 1)
2056407.5
Service Bulletin/Repair Instructions
Running gear - Noise identification Workshop Findings: -The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2058176.4
Service Bulletin/Repair Instructions
Sun visor mirror cracked Customer Statement: -Driver or passenger sun visor mirror cracked/broken
2051562/11
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section
2053177/19
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2069806/4
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/3
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/2
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.
2051187/9
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: - Poor engine running - Reduced power - Engine warning lamp illuminated - Symptom related DTCs evident within the applicable engine control unit(s) Technical background: Technical Product Information (TPI) to assist retailers when diagnosing poor engine running or misfires.
2069806.1
Service Bulletin/Repair Instructions
HVAC Refrigerent Leakage - Diagnosis Guidelines Customer Statement: -HVAC not cooling or HVAC cooling less than expected
2054888.2
Service Bulletin/Repair Instructions
Lateral Valve Guide - Diagnosis Requirements - W12 Engine Only Customer Statement: -Customer reports misfires/check engine warning lamp illuminated within the Drivers Instrument Panel (DIP)
2036678.5
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic Checks Technical Background: -There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.
2068642.1
Service Bulletin/Repair Instructions
Air Bag Warning - Resistance Related DTCs Evident Customer Statement: -Air bag warning displayed
2068643.1
Service Bulletin/Repair Instructions
Seat Belt Presenter - Intermittent Operation Customer Statement: -Front seat belt system presenter intermittent in operation Technical Background: -The front seat cushions occupancy sensor may intermittently, dependent on occupant size and posture, fail to deploy the seat belt presenter. This can be attributed to changes in the sensor status from occupant present to occupant not present during the process of entering the car, closing the door and shifting load applied onto the seat.
2068645.1
Service Bulletin/Repair Instructions
Continental GT Convertible - Front Seat Belt Webbing Twisted Technical Background: -The plastic seat belt webbing guide, a plastic moulding incorporated in the seat belt upper (D) loop assembly, may not have been fully clipped onto the metal (D) loop. When this is the case a twist in the seat belt webbing is possible.
2028808.6
Service Bulletin/Repair Instructions
All 12MY Engine Oil- Service Info: Engine Oil - Specific oil type and oil consumption reference, Technical Background: -The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. -The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type -Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering.
2050542.6
Service Bulletin/Repair Instructions
Body/Equipment: Front exterior lighting steamed up/leaks Customer Statement: -The lenses of the headlights/front fog lamps are steamed up/damp from the inside with minor drips
2051187.8
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2051562.10
Service Bulletin/Repair Instructions
12 Volt - Battery Test Instruction Technical Background: -For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the measure of this section of this TPI.
2053177.18
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Customer Statement: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle.
2061195.2
Service Bulletin/Repair Instructions
Telephone Functionality Complaint- Minimum Standards Required For Analysis of Concerns Customer Statement: -The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.
2056407.4
Service Bulletin/Repair Instructions
Running Gear - Noise Identification Customer Statement: -Noise complaint from the suspension and/or steering
2064337.2
Service Bulletin/Repair Instructions
Usage of E10 Fuel Customer Statement: -In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI
2051187.7
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2051562.9
Service Bulletin/Repair Instructions
12 Volt- Battery Condition Checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2052076.2
Service Bulletin/Repair Instructions
Whistling Noises from Engine Compartment Customer Statement: -Whistling noise from engine compartment at idle speed -Engine warning light (MIL) sporadically on -The noise often only occurs when the engine is warm
2063874/2
Service Bulletin/Repair Instructions
Subwoofer - Part Number 3W7 035404B - No Longer Available (NLA) Customer Statement: -Subwoofer - Part Number (3W7 035 404B) - No Longer Available (NLA) and cannot be sourced or supplied
2033170/6
Service Bulletin/Repair Instructions
Air Bag Warning - Resistance Related DTCs evident Technical Background: -Specific electrical resistance fault codes may periodically be recorded and subsequently read during service diagnostic procedures
2034323/7
Service Bulletin/Repair Instructions
Seat Belt Presenter- Intermittent Operation Technical Background: -The front seat cushions occupancy sensor may intermittently, dependent on occupant size and posture, fail to deploy the seat belt presenter. This can be attributed to changes in the sensor status from occupant present to occupant not present during the process of entering the car, closing the door and shifting load applied onto the seat.
2038562/5
Service Bulletin/Repair Instructions
Continental GT Convertible - Front seat belt webbing twisted Technical Background: -The plastic seat belt webbing guide, a plastic moulding incorporated in the seat belt upper 'D' loop assembly, may not have been full clipped onto the metal 'D' loop. When this is the case a twist in the seat belt webbing is possible.
2053492/8
Service Bulletin/Repair Instructions
Air spring fault finding Customer Statement: -The front and/or rear suspension appears to have dropped Technical Background: -Bentley vehicles which are applicable to this TPI are fitted with air springs as part of the suspension system. Should air leak from the air spring dampers, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. -The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air supply unit, pipes, valve unit and air reservoirs. This includes potential air leak points on the air spring dampers and also the locations of an air leak that can be repaired without the need to replace an air spring damper.
2053177/17
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: -The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants -Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2066868/1
Service Bulletin/Repair Instructions
Convertible hood - Header latch motor assembly kit. Customer statement / workshop findings: The convertible header latch motor is now available separately (Figure 1) Technical background: In the event that the header latch motor is diagnosed as defective For example: The header latch can only be unlocked/locked manually please refer to the Measure section of this TPI.
2033170/5
Service Bulletin/Repair Instructions
Air bag warning - resistance related fault codes. Customer statement / workshop findings: Air bag warning displayed. Measure: To be applied to applicable cars exhibiting fault codes as detailed above. Although the fault codes may only be appertaining to one side of the car at the time of complaint the new harness must be fitted in its entirety, integrated into both the drivers and front passengers seat belt real assembly. The procedure consists of electrically disconnecting the original wires connecting the air bag control module to the front seat belt reels. This is done by cutting off the ends of the connectors at the seat belt reel end and de-pinning the main connector housing at the control module end, the redundant wires are then taped back into the main harness. The new harness is then connected to the components and secured to the main harness.
2038562/4
Service Bulletin/Repair Instructions
Continental GT Convertible - Front seat belt webbing twisted. Customer statement / workshop findings: Front seat belt webbing twisted. Technical background: The plastic seat belt webbing guide, a plastic moulding incorporated in the seat belt upper D loop assembly, may not have been fully clipped onto the metal D loop. When this is the case a twist in the seat belt webbing is possible.
2052785/7
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Service: Note: For correct diagnosis and repair the attached Flowchart must be followed. 1. Check the overall condition of the brakes to determine if the brake noise can be attributed to one of the causes listed in the Technical Background section of this TPI. If the noise is not a result of one these causes, proceed with point 2. 2. Record the noise and frequency For the frequency analysis and the noise recording we recommend using the Chassis Ear Tool WT 10437. To record the noise and measure the frequency using WT 10437 Chassis Ear Tool follow these instructions; Refer to File recording in the WT 10437 user instructions.
2065604/1
Service Bulletin/Repair Instructions
Suspicion that control units or services have been influenced by third parties. Customer statement / workshop findings: In the event a customer complaint is received relating to a suspicion that control units or services have been influenced by third parties the instructions within this TPI should be followed. Technical background: A suspicion that control units or services have been influenced by third parties means that unauthorised people or groups may have gained access to a vehicle's control unit(s) or online services and may have manipulated them in such a way that may compromise customer data confidentiality or the operation of the vehicle and/or online services. When investigating potential third party influences of control units or online services, it is important to take all normal diagnostic measures to rule out a normal functional error or misuse of the system by the user
2051562/8
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2033170/4
Service Bulletin/Repair Instructions
Air Bag Warning - Resistance Related Fault Codes. Condition: Air bag warning displayed. Service: To be applied to applicable cars exhibiting fault codes as detailed above. Although the fault codes may only be appertaining to one side of the car at the time of complaint the new harness must be fitted in its entirety, integrated into both the drivers and front passengers seat belt real assembly. The procedure consists of electrically disconnecting the original wires connecting the air bag control module to the front seat belt reels. This is done by cutting off the ends of the connectors at the seat belt reel end and de-pinning the main connector housing at the control module end, the redundant wires are then taped back into the main harness. The new harness is then connected to the components and secured to the main harness.
2056582/4
Service Bulletin/Repair Instructions
Interior trim - Creak and rattle - Noise identification Customer statement: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2028808/5
Service Bulletin/Repair Instructions
Service info: Engine oil Specific oil type and oil consumption reference. Customer statement / workshop findings: Engine oil level requires top up between services Technical background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2033864/6
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Unable to remove Accessory valve caps, Figure 1 shows an example of the caps. Technical background: We have observed instances where the caps have been difficult to remove once fitted, the issue is caused by corrosion. The valve stem itself is made from aluminium and the accessory valve caps are chromium plated brass, it is possible under certain environmental conditions, particularly winter road salt, for corrosion to take place between these dissimilar metals. Measure: The solution is to apply a thin smear of silicon-based grease, such as Dow Corning high vacuum grease, to the external threads of the valve stem prior to fitting the accessory valve cap. Grease should be applied any time the cap is removed and grease is not evident
2036678/4
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic checks. Customer statement / workshop findings: Audio output from speakers is distorted Technical background: There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit. Production change: All speakers are subjected to a dynamic test and the individual results recorded for future reference
2050542/5
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks. Customer statement / workshop findings Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. or 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar.
2051187/6
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: Poor engine running, reduced power, engine warning lamp illuminated. Technical background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfire. Measure: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.
2051562/7
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2052785/6
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement / workshop findings: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical background Brake noises can be attributed to many causes. Eight of the most common causes are: - Brake discs or pads are close to their wear limit. - New brake pads and/or discs have not been properly bedded in after installation. - Aftermarket pads or discs are installed. - There is debris such as small stones, grit, road salt or sand between the brake disc and pad. - Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).
2053177/16
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the document (loaded onto the Hub) regarding the DTC description and actions (if any) which should be conducted
2056407/3
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2063874/1
Service Bulletin/Repair Instructions
Subwoofer - Part Number 3W7035404B - No Longer Available (NLA)> Customer statement / workshop findings Subwoofer - Part Number (3W7 035 404B) - No Longer Available (NLA) and cannot be sourced or supplied Technical background In the event that subwoofer (3W7 035 404B) is required this cannot be sourced or supplied However Should the speaker (3W7 035 482B) be required, retailers can order 4W0 035 404B - The operative should then remove the speaker from 4W0 035 404B - The operative should then fit the speaker into subwoofer (3W7 035 404B)
2053177/15
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted.
2063025/1
Service Bulletin/Repair Instructions
Powered Boot fails to operate due to faulty motors - Replacement motors unavailable to obtain Customer statement / workshop findings: Powered boot fails to operate due to faulty motors, replacement motors are unavailable to obtain Technical background: Refer to the Measure section of this TPI to allow the boot to be used in manual mode
2063027/1
Service Bulletin/Repair Instructions
Powered Boot fails to operate due to faulty motors - Replacement motors unavailable to obtain. Customer statement / workshop findings: Powered Boot fails to operate due to faulty motors, replacement motors are unavailable to obtain Technical background: Refer to the Measure section of this TPI to allow the boot to be used in manual mode
2053177/14
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2035817/2
Service Bulletin/Repair Instructions
Water ingress hood stowage area - high mounted stop lamp. Customer statement / workshop findings: Water leaks into hood stowage area Technical background: Seal failure between the brightware containing the high mounted stop lamp, and the tonneau cover, can lead to water ingress into the hood stowage area.
2032307/5
Service Bulletin/Repair Instructions
Steering upright replacement guidelines. Customer statement / workshop findings: In the event a steering upright is required to be replaced - Refer to the onward instructions (Figure 1). Technical background: During this TPI the Workshop manual and the ETKA parts catalogue is quoted, it is recommended that the procedures and part numbers referenced are checked by the operative as the process within the Workshop manual and the ETKA parts catalogue may have changed. Measure: Refer to the table shown below (depending on model) with regard to any replacement of the front steering uprights In the event the vehicles current parts are at the specified level and regardless of the side in which the parts are fitted, both sides MUST be replaced If
2051562/6
Service Bulletin/Repair Instructions
All Models - 12 Volt Battery condition checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2061195/1
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2053177/13
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2058173/2
Service Bulletin/Repair Instructions
Electrical switch replacement guidelines. Customer statement/workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
2052785/5
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background: Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).
2053177/12
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2028808/4
Service Bulletin/Repair Instructions
Engine oil. Specific oil type and oil consumption reference. Customer statement / workshop findings: Engine oil level requires to:p up between services. Technical background The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2053177/11
Service Bulletin/Repair Instructions
Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. All Vehicle Variants - Spurious DTC List Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2056582/3
Service Bulletin/Repair Instructions
Interior trim - Creak and rattle - Noise identification. Customer statement / workshop findings: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2058465/2
Service Bulletin/Repair Instructions
Continental GTC - Hood insulation cover checks prior to replacement Customer statement / workshop findings: Should any of the following components require replacing: -Convertible hood insulation pad -Convertible hood outer cover -Convertible hood inner lining Refer to the onward instructions within this TPI Technical background: Please refer to the instructions within the Measure section of this TPI to check/confirm if the insulation pad is damaged prior to replacement IMPORTANT: In the event the insulation pad is found to be at fault please refer to TPI 2058277/1
2053177/10
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Service: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.
2059219/1
Service Bulletin/Repair Instructions
Speaker distortion/vibration at high volume replacement guidelines (Standard audio systems). Customer statement/workshop findings: Speaker distortion and/or vibration at high volume from the front doors, rear quarters or the rear doors depending on model variant Technical background: Refer to the Measure section of this TPI
2058465/1
Service Bulletin/Repair Instructions
Continental GTC - Hood insulation cover checks prior to replacement Customer statement / workshop findings: Should any of the following components require replacing: Convertible hood insulation pad Convertible hood outer cover Convertible hood inner lining Refer to the onward instructions within this TPI Technical background: Please refer to the instructions within the Measure section of this TPI to check/confirm if the insulation pad is damaged prior to replacement IMPORTANT: In the event the insulation pad is found to be at fault please refer to TPI 2058277/1
2058277/2
Service Bulletin/Repair Instructions
Continental GTC - Hood insulation pad tension strap fitting procedure Condition In the event the insulation pad (ARROW - Figure 1) requires replacing, the onward instructions within this TPI must be followed Technical Background The right and left hand tension straps (Figure 2) are no longer fitted at the time of manufacture, the Measure section within this TPI details the procedure which must be followed to fit the tension straps
2058173/1
Service Bulletin/Repair Instructions
Electrical switch replacement guidelines Customer statement / workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
2050542/4
Service Bulletin/Repair Instructions
Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical Background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar.
2051187/5
Service Bulletin/Repair Instructions
Condition: Poor engine running, reduced power, engine warning lamp illuminated. Technical Background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfires. Service: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.
2051562/5
Service Bulletin/Repair Instructions
Condition: 12 Volt Battery test instruction Technical Background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2052785/4
Service Bulletin/Repair Instructions
Condition: Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1). 6. Discs have a groove in them (Figure 2) 7. There is chemical contamination on the braking surface of the disc due to a wheel or tyre cleaner being sprayed directly onto the disc (Figure 3). 8. There are pad marks on the brake disc as a result of the brake pad material transferring to the discs. This can occur when a vehicle has been stood for long periods of time in a wet or snowy environment (Figure 4).
2053177/6
Service Bulletin/Repair Instructions
Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Service: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.
2053492/5
Service Bulletin/Repair Instructions
Condition: The front and/or rear suspension appears to have dropped. Technical Background: The list of Bentley vehicles below are fitted with air springs as part of the suspension system. Should air leak from the air springs, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air pump compressor, pipes, valve unit and air reservoirs. This includes potential air leak points on the air springs and also the locations of an air leak that can be repaired without the need to replace an air spring. Please follow and complete the check list within the Measure section of this TPI to help in diagnosing the issue (the check list does not need to be sent as an attachment should a DISS technical query be raised) . Should a leak be found from an air spring, compressor, valve unit or reservoir, please raise a DISS technical query and include as much information as possible including photograph/s of the leak/s location. Once the DISS ticket has been submitted please await clarification from your TSC before commencing with replacing any of the suspected faulty air springs. Mandatory reporting is applicable for all air spring related issues.
2056407/2
Service Bulletin/Repair Instructions
Condition: Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if any TPIs are applicable to the customers complaint/issue, should an applicable TPI be available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required) For correct diagnosis and repair, the attached Flowchart must be followed in conjunction with the Measure section of this TPI
2056582/2
Service Bulletin/Repair Instructions
Condition: Customer statement: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if there are any TPIs which are applicable to the customers complaint/issue if there is an applicable TPI available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required). For correct diagnosis and repair the attached Flowchart must be followed in conjunction with the Measure section of this TPI
2053177/5
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Measure: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.
2056392/1
Service Bulletin/Repair Instructions
Customer statement / workshop findings: When selecting to update the date (Figure 1) and time (Figure 2) by GPS, the two features will no longer automatically update via GPS. Technical background: A reset to the GPS network has meant the automatic GPS date and time feature no longer functions.
2033864-5
Service Bulletin/Repair Instructions
Accessory valve caps - Difficult to remove
2051187.3
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only
2051562.4
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks
2052785.3
Service Bulletin/Repair Instructions
Brake noise identification
2053177.3
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List
2051562.1
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks
2051187.1
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only
2050542.1
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks
20307654
Service Bulletin/Repair Instructions
2012 MY onwards Continental family and Flying Spur - Infotainment unit (RNS) ? Replacement Process
20434062
Service Bulletin/Repair Instructions
Hood rear bow clash to tonneau cover - prevention (SC16/21) *Revised: VIN Updates
20460611
Service Bulletin/Repair Instructions
Door profile incorrect
20430801
Service Bulletin/Repair Instructions
LOWER REARWARD LEVERS ROW
20450801
Service Bulletin/Repair Instructions
ALL NEW CONTINENTAL GT AND ALL NEW CONTINENTAL GTC STEERING SHIMMY/VIBRATION ROW
20424622
Service Bulletin/Repair Instructions
HEADLINER REPLACEMENT - RIGHT HAND C POST HEADLINER GUIDE
20450921
Service Bulletin/Repair Instructions
12MY,13MY AND 14MY POWER BOOT CAMPAIGN ROW (SC16/24)
20434061
Service Bulletin/Repair Instructions
HOOD REAR BOW CLASH TO TONNEAU COVER PREVENTION (SC16/21)
SB-2033404-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2039769/2
Service Bulletin/Repair Instructions
LEFT - MULTI FUNCTION STEERING WHEEL SWITCH (E440) DTC *REVISED*
2044286/1
Service Bulletin/Repair Instructions
NEW CONTINENTAL SERIES & FLYING SPUR - DAMPER KNOCK
SB-2030992/2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2038035/1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2042924/1
Service Bulletin/Repair Instructions
New Continental GT/GTC And Flying Spur - Brake Pad Wear Indicator Customer statement / workshop findings: Brake Pad Wear Indicator warning illuminated on the Drivers Instrument Panel. Brake Pad Wear Indicator cable is damaged. Technical background: The rear Brake Pad Wear Indicator cable is not currently available as an individual service item. Measure: On complaint of the Brake Pad Wear Indicator illuminating on the Drivers Information Panel, check the thickness of the brake pad linings Refer to Gr.46. Check the thickness of the brake pads Wheels removed. If the brake pads are in a serviceable condition, inspect the Brake Pad Wear Indicator cables for damage. Damaged rear Brake Pad Wear Indicator cables should be replaced. Damaged front Brake Pad Wear Indicator cables will require replacement brake pads. Refer to Gr.46, Front Brake Pads To Remove and Refit.
2043974/1
Service Bulletin/Repair Instructions
Replacing front wishbone links Customer statement / workshop findings: Front wishbone link requires replacement (lower lever). Technical background: Only new specification front rearward lower levers are available (containing U3 bush) Measure: Only lower levers containing U3 bush are now available If it is necessary to fit a replacement lower lever then ensure on completion that these levers have the same bush type do not fit U1 and U3 equipped lower levers on the same vehicle
SB-2032621-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2032773-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033245-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033745-2A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030588-1E765
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030735-1E772
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030765-1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030992-1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030992-2A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2031288-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2031288-2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2031352-2A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2031919-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2029216-2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030217-1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033508-3A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2028808/3
Service Bulletin/Repair Instructions
Service info: Engine oil Specific oil type and oil consumption dealer reference Customer statement / workshop findings: Engine oil level requires top up between services Technical background: The introduction of the Bentley Continental GT V8 brings a new engine to the Bentley family. This all new 4.0 litre V8 twin turbo joins the 6.0 litre W12 in the Continental range with the 6.75 litre V8 reserved for the Mulsanne. Each of these three engines had individual design criteria producing unique driving characteristics as a result each have individual lubrication requirements and oil consumption statistics. With the 4.0 litre V8 comes a new oil to Bentley - this new engine lubricant must only be used in the 4.0 litre V8. The use of the correct oil for each engine is critical to its continued performance, reliability and ultimately warranty. Therefor the workshop manual should always be the first point of reference ensuring the correct lubricant is used for each specific model year and engine type
2042462/1
Service Bulletin/Repair Instructions
Hood replacement - right hand C post headlining guide Customer statement / workshop findings: Convertible roof issue that requires replacement headlining or hood assembly Technical background: In the event that a headlining or hood assembly has to be replaced for any reason then the following guide piece should also be fitted. Fitting this additional guide to control the headlining in the vicinity of the right hand C post will preserve the aesthetic of the replacement headlining in that area
2038562/1
Service Bulletin/Repair Instructions
New Continental GT Convertible Front seat belt webbing twisted Customer statement / workshop findings Front seat belt webbing twisted Technical background The plastic seat belt webbing guide, a plastic moulding incorporated in the seat belt upper D loop assembly, may not have been fully clipped onto the metal D loop. When this is the case a twist in the seat belt webbing is possible Measure In the event of a twist being identified in a front seat belt then carry out the following check on that specific seat belt
SB-2035817-1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2029216/2
Service Bulletin/Repair Instructions
New Continental Convertible side window/s not fully closed Customer statement / workshop findings: With the engine not running, the hood can be raised from the stowage position and closed with no issues using the desired roof and window close functions (for example the roof control switch or keyless exit). However, when the side glass windows start to close a combination of one or more of the side windows do not fully close. During the close operation the side window/s appear to be closing as expected but as the glass gains contact with the hood and adjoining seals the window/s lower away from the contact sealing points resulting in the side window/s dropping partially down. The customer may also experience the same symptoms regarding the side windows not fully closing even when the hood has not been cycled, the windows when raised appear to be closing as expected, however when the contact sealing points are reached the side window/s drop partially down. Technical background: There are multiple ways the roof and windows can be closed with the engine not running, irrespective of which way has been selected by the operative, the expectation is that once the roof has fully closed the side windows should also fully close in one continuous motion. Should the symptoms be as described within the Customer statement section of this TPI the initial reaction may be to adjust the window settings, this is not necessary initially and at this point should not be carried out, it is imperative that the initial checks within the Measure section of this TPI are followed to determine the exact cause and appropriate next steps.
SB-2036678-1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-20362667-1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2036192/1
Service Bulletin/Repair Instructions
Software Version Management - Target Actual Comparison Test Customer statement / workshop findings: The software within the battery monitor control unit (part number 3W3 915 181) does not allow specific diagnostic related actions to be conducted using the Offboard Diagnostic Information System Service.
2036267/1
Service Bulletin/Repair Instructions
HVAC Potential spurious Diagnostic Trouble Code (DTC) Customer statement / workshop findings: Customer will not be aware of this code / Workshop may discover this code whilst running a Diagnostic Trouble Code log as part of other investigations on the car Technical background: At low ambient temperatures a spurious fault code may be logged by the HVAC control module in reference to the air quality sensor. The code is stored without being accompanied by any functional failure in the system Measure: The following may be seen during routine interrogation of vehicle systems do not take any investigative action in response to the following fault code unless there is an actual fault evident in the system or a fault in the system has been reported by the owner.
SB-2036192-1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033405-3E782
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2033405/3
Service Bulletin/Repair Instructions
New Continental GT and GTC - V8T Engine control module update (SC13/06) Technical background: Updated calibration to improve customer functionality of the Electronic Park Brake (EPB) and also improve robustness of the engine diagnostics Remedy: This Campaign must be carried out on all vehicles within the affected VIN range
2035952/3
Service Bulletin/Repair Instructions
Battery monitor control unit software update (SC13/21) Technical background: The threshold for a voltage monitor diagnostic within the battery monitor control unit (J367) has been found to be too sensitive. If this diagnostic is triggered powertrain CAN activity is restricted resulting in reduced functionality of the park brake release switch Remedy: Revised software has been developed and introduced from VIN SCBEA5ZAXEC090231. This software can be loaded into the control unit by using the attached Software Version Management (SVM) code via the SVM system
TSB-2033170
Service Bulletin/Repair Instructions
BENTLEY: ELECTRICAL RESISTANCE FAULT CODES MAY PERIODICALLY RECORD AND SUBSEQUENTLY READ, DURING SERVICE DIAGNOSTIC PROCEDURES (AIR BAG WARNING DISPLAY) AND TO PREVENT THIS, A REDUCED RESISTANCE WIRING HARNESS IS AVAILABLE. MODEL 2011-2013 CONTINENTAL GTC. *PE
SB-2035949-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SBE762-2028213-3
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2034556-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030348-3
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TSB-2034323-3
Service Bulletin/Repair Instructions
BENTLEY: DUE TO A POSSIBLE CHANGE IN FRONT SEAT CUSHION SENSOR, WHETHER PRESENT OR NOT PRESENT, DURING PROCESS OF ENTERING, CLOSING DOOR OR SHIFT IN APPLIED LOAD, THE SEAT BELT PRESENTER FAILS TO WORK PROPERLY. MODEL 2012-2013 393, 394. *PE
SB-2035055-3-A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2028808-2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2029735-3
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030992-3
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030992/3
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2031288/2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2024809-3
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2035067-1-A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033682-2A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2033886-2A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2028318-3
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030765-2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030217-2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033864-2A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033508-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030765/2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2034036-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033886-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TI-2033170
Service Bulletin/Repair Instructions
BENTLEY: DUE TO ELECTRICAL RESISTANCE FAULT CODE, AIR BAG WARNING IS DISPLAYED AND MAY PERIODICALLY BE RECORDED DURING SERVICE DIAGNOSTIC PROCEDURES. MODELS 2011-2013. NO MAKE LISTED. *PE
SB-2033864-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033871-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033799-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033717-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033742-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033745-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
E782
Service Bulletin/Repair Instructions
BENTLEY: SOME VEHICLES REQUIRE AN ENGINE CONTROL MODULE UPDATE. THE UPDATE WILL IMPROVE THE ELECTRONIC PARK BRAKE AND THE ROBUSTNESS OF THE ENGINE DIAGNOSTICS. *JS
SB-2033036-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2032308-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2032874-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2035309-1-A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2029825-2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2028318-2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.