2057841/5
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty.
Vehicle report
2018 BENTLEY CONTINENTAL GT CABRIO
Service bulletins
272 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
2078038/5
Service Bulletin/Repair Instructions
Service info: Paint Damage/Anomalies | All Models
2083061/1
Service Bulletin/Repair Instructions
Real Wear Setup and Guide using VYSOR
2051562/17
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements
2028794/10
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water.
2080097/2
Service Bulletin/Repair Instructions
Service info: Conversion of imported vehicles. Technical background: Conversion of a vehicle for use in a market other than the one for which it was originally designed or intended is not supported. Enquiries related to conversions or retrofits of vehicles from (or to) other markets (e.g. reimport from USA or UK) are not supported by Technical Support. Vehicles are developed and constructed according to specific market requirements of the respective destination country. As the compatibility of different components (e.g. control units) cannot be defined comprehensively regarding their mutual dependence and interaction in the case of modifications, and in order to prevent danger or risks due to constructional changes, support or advice regarding these modifications cannot be provided.
2028808/10
Service Bulletin/Repair Instructions
Service info: Engine oil – Specific oil type and oil consumption reference.
2051187/13
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2075786/3
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms) There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2071131/6
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support Technical Background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis
2047762/5
Service Bulletin/Repair Instructions
Continental Series and Flying Spur - Camshaft Timing Over Advanced - V8T Customer statement / workshop findings: Check engine warning lamp illuminated on Drivers Instrument Panel. DTC’s stored within the Engine Control Module (ECM)
2051562/16
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2057841/4
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty. Customer statement / workshop findings: Windscreen cracked/damaged
2081568/2
Service Bulletin/Repair Instructions
No audio output following Bentley Infotainment Upgrade (BIU) installation. Customers may report the following concern after fitment of the Bentley Infotainment Upgrade (BIU): No sound output from any vehicle loudspeakers.
2081568/1
Service Bulletin/Repair Instructions
No audio output following Bentley Infotainment Upgrade (BIU) installation. Customer Statement: Customers may report the following concern after fitment of the Bentley Infotainment Upgrade (BIU): No sound output from any vehicle loudspeakers
2051562/15
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2080097/1
Service Bulletin/Repair Instructions
Service info: Conversion of imported vehicles
2051562/14
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Condition: 12 volt battery flat or unserviceable
2061195/4
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns.
2028808/9
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2051187/12
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2052785/10
Service Bulletin/Repair Instructions
Brake noise identification
2056407/7
Service Bulletin/Repair Instructions
Running gear - Noise identification. Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2075786/2
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2028794/9
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems
2063651/5
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s)
2064337/4
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI.
2071131/5
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.
2069806/7
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines
2078395/1
Service Bulletin/Repair Instructions
Service info: Leather Damage/Anomalies | All Models. Condition: In rare instances the customer and/or retailer may identify the presence of damage or visual anomalies on leather trimmed surfaces within the vehicle cabin during or post pre-delivery inspection.
2078770/1
Service Bulletin/Repair Instructions
My Bentley App – Registration Impact on 18MY and 19MY Vehicles. Condition: Customers may report that they are unable to register their 18MY or 19MY Bentley vehicle in the My Bentley App.
2050542/8
Service Bulletin/Repair Instructions
Front Exterior Lighting Steamed Up/Leaks | 12-24MY.
2069806/6
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines.
2075786/1
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2077519/2
Service Bulletin/Repair Instructions
Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.
2077529/2
Service Campaign
Seat Fans Inoperative | All Models | 17-25MY. Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.
2077519/1
Service Bulletin/Repair Instructions
Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness
2077205/1
Service Bulletin/Repair Instructions
Steering Knuckle Replacements | Continental GT/GTC | 12MY - 18MY. Technical Background: In the event of a steering knuckle change requirement. Parts initially need to be changed as a pair for both sides of the vehicle in place of the no longer available parts. Once recorded in vehicle repair history that both sides have been replaced with new level parts. Only then can individual sides can be changed in the future if required.
2077529/1
Service Bulletin/Repair Instructions
Seat Fans Inoperative | All Models | 17-25MY
2076639/2
Service Bulletin/Repair Instructions
Infotainment Upgrade Unit Diagnosis | Continental GT/GTC and Flying Spur. Condition: Failure evident with Bentley Information Upgrade Unit. Technical Background: The attached document is to aid diagnosis for any faults that may be found within the Bentley Infotainment Upgrade Unit.
2051187/11
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2071131/3
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support
2028794/8
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited
2064337/3
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition: In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products • All vehicles produced post 1990 Model year can be run using E10 fuel However • All vehicles produced before 1990 Model year MUST NOT use E10 fuel
2028808/8
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2063410/7
Service Bulletin/Repair Instructions
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Condition: Issue suspected with the Infotainment Main unit (5F / J794) - For example: • MMI screen image flickers or goes blank • No response to selection • Audio cuts out
2056407/6
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering.
2063017/4
Service Bulletin/Repair Instructions
Road wheel inspection procedure. Condition: In the event a complaint is received regarding road wheel/s condition for example: • Scratches • Corrosion • Damage • Blemishes • Chipping
2068946/9
Service Bulletin/Repair Instructions
DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)
2052785/9
Service Bulletin/Repair Instructions
Brake noise identification. Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: • Brake discs or pads are close to their wear limit • New brake pads and/or discs have not been properly bedded in after installation • Aftermarket pads or discs are installed • There is debris such as small stones, grit, road salt or sand between the brake disc and pad • Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time
2075562/1
Service Bulletin/Repair Instructions
Keyless entry system (KESSY) function was found to be disabled when the vehicle was parked for a short duration of time. Customer statement / workshop findings: Keyless entry system (KESSY) function is disabled when the vehicle is parked for a short duration of time Technical background: The reported symptom is due to the Battery management shut off stages being too early due to the battery size being incorrectly entered on replacement
2071131/2
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.
2071089/2
Service Bulletin/Repair Instructions
Electronic Parking Brake (EPB) control unit cannot be coded. Customer statement / workshop findings: Workshop findings: The Electronic Parking Brake (EPB) control unit cannot be coded when using a diagnostic machine with Windows 10 in conjunction with a VAS 6154 dongle
2069806/5
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2051562/12
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.
2066872/4
Service Bulletin/Repair Instructions
Fuel Pressure DTC's P008700 and / or P008800 and / or Max engine speed 4000 rpm warning evident in the DIP - W12 only. Customer statement / workshop findings: One or a combination of the following are evident: - DTCs P008700 and / or P008800 are evident within the master and/or slave engine control modules - Emission control warning lamp (Figure 1) illuminated within the Drivers Information Panel (DIP).
2071525/2
Service Bulletin/Repair Instructions
Driver / Passenger door(s) creak on close - All models (front and / or rear). Customer statement / workshop findings: Driver and / or Passenger door creak during the Power close function - Front and / or rear (Depending on vehicle type).
2071525/1
Service Bulletin/Repair Instructions
Driver / Passenger door(s) creak on close - All models (frond and/or rear). Customer statement / workshop findings: Driver and / or Passenger door creak during the Power close function - Front and / or rear (Depending on vehicle type) Technical background: Ensure the fault is as described within the Customer statement Workshop findings section before continuing.
2070497/6
Service Bulletin/Repair Instructions
New Continental GT and GTC - Window drop glass operation. Customer statement / workshop findings: - Incorrect operation/function of the front and/or rear window drop glass - Front and/or rear drop glass fails to open/close or attempts to close and re-opens once contact has been made between the glass and applicable seal - DTC for window regulator motor no basic setting B148754 evident within any of the 4 window control modules (diagnostic address 42, 52, BB and BC) for loss of basic settings.
2072055/1
Service Bulletin/Repair Instructions
Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.
2062257/6
Service Bulletin/Repair Instructions
Keyless door entry does not work - Front Outside Door Handle(s) - Touch Sensor DTC B147613 and/or B147713 are present. Customer statement / workshop findings: Keyless entry does not work Workshop findings: Front outside door handle(s) touch sensor open circuit DTC(s) present within address 0046.
2051519/13
Service Bulletin/Repair Instructions
HVAC distribution/operational issues - HVAC Motor defect DTCs logged. Customer statement / workshop findings: - HVAC distribution/operational issues - HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or Intermittent Technical background: Where VIN applicable the operative MUST first conduct Service Campaign EB28 (Bentayga) or EB29 (New Continental GT/GTC).
2028794.7
Service Bulletin/Repair Instructions
Engine Coolant Mixture - Restrictions on use of desalinated water Customer Statement: -Engine coolant requires topping up or replacing
2052785.8
Service Bulletin/Repair Instructions
Brake Noise Identification: Customer Statement: -Noise/squeal complaint from the braking system Technical Background: -The noise/squeal can be reproduced and clearly assigned to the braking system
2061195/3
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2061536/7
Service Bulletin/Repair Instructions
Infotainment screen stalls at Initializing. Customer statement / workshop findings Upon start-up of the Infotainment system, the home screen appears to be stuck in the Initializing stage, when this scenario is evident a spinning wheel is visible.
2061537/6
Service Bulletin/Repair Instructions
Infotainment home screen - Loading messages visible on start up in multiple tiles. Customer statement / workshop findings: Upon start-up of the Home screen, loading messages can be seen in some or all of the tiles.
2063651.3
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s) Customer Statement: -Cracks evident in the sidewall and/or tread pattern (See the examples in Figures 1 and 2 showing cracks within the tread pattern)
2064791.3
Service Bulletin/Repair Instructions
Knocking noise from the front and/or rear (Driving over an uneven road surface) Technical Background: The noise present in the sound file can be caused by worn anti roll bar bushes, the noise can appear when driving over an uneven road surface or during a large suspension input for example: Speed humps or potholes
2065085.3
Service Bulletin/Repair Instructions
Knocking noise from the front and/or rear - DTC C1298F1 evident within D4 and/or D5 Customer Statement: -Knocking noise from the underside of the vehicle (front and/or rear) when driving on uneven road surfaces - DTC C1298F1 (Suspension stabilization actuator Regulation not possible) evident within diagnostic address D4 and/or D5 -Bentley Dynamic ride fault evident within the DIP
2065698.3
Service Bulletin/Repair Instructions
V8 Kovomo - Emission control warning illuminated within the DIP - Exhaust Gas Temperature Sensor DTCs evident Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)
2050542.7
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks Customer Statement: -1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.
2051776.5
Service Bulletin/Repair Instructions
Key blade can be difficult to remove from key fob. Technical Background: -Deviations in the key blade and key fob assembly could make it difficult to remove the key blade.
2052092.7
Service Bulletin/Repair Instructions
New Continental GT/C - Door 'soft close' functionality Customer Statement: -Correct functionality and restrictions of the door soft close system need to be understood to prevent unnecessary customer complaints.
2052431.9
Service Bulletin/Repair Instructions
New Continental GT and GTC - Rattle / Buzzing Noise - Head-Up display Customer Statement: -Rattle / buzzing noise from Control Unit for Head-Up display - dashboard upper trim panel.
2052496.6
Service Bulletin/Repair Instructions
New Continental GT - Spurious Mood lighting DTC's Customer Statement: -Upon interrogation of the vehicle fault memory spurious DTCs can be logged in 09 Central Electrics relating to the Mood lighting system The lamp is fully functional and there is no customer complaint
2055772.6
Service Bulletin/Repair Instructions
Battery conditioner inoperative Technical Background: -Corrosion on the contact surfaces of the charger socket and charger lead. If the charging socket or charger lead are wet when the charger is connected this can cause corrosion on the contacts.
2055846.8
Service Bulletin/Repair Instructions
Infotainment screen turns red sporadically Customer Statement: -Infotainment screen 'Goes Red Fully or partially' within the MMI Screen (Figure 1)
2056407.5
Service Bulletin/Repair Instructions
Running gear - Noise identification Workshop Findings: -The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2057978.7
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment Customer Statement: -Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services.
2058176.4
Service Bulletin/Repair Instructions
Sun visor mirror cracked Customer Statement: -Driver or passenger sun visor mirror cracked/broken
2058423.10
Service Bulletin/Repair Instructions
New Continental GT/GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life - W12 only Customer Statement: -Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) (P052400: Engine Oil Pressure Too Low) and/or (P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU)
2058837.5
Service Bulletin/Repair Instructions
DTC's C135DF0 and/or C12F000 evident within the Steering rack and power steering control unit (J500) Customer Statement: -DTC's C135DF0 and/or C12F000 evident within the Steering rack and power steering control unit (J500) Diagnostic address 44
2059068.6
Service Bulletin/Repair Instructions
Transmission communication DTC's (Numerous) - W12 engine Customer Statement: -Drive system fault active on DIP (Figure 1)
2059333.5
Service Bulletin/Repair Instructions
Unable to open, or delay in opening the Drivers or Front passenger door from outside using the door handle (Keyless) Technical Background: -In the event there is a customer complaint regarding the opening of the door from the outside of the vehicle when using the door handle (Keyless entry) please refer to the Measure section of this TPI
2063017.3
Service Bulletin/Repair Instructions
Road wheel inspection procedure Customer Statement: In the event a complaint is received regarding road wheel/s condition for example: - Scratches - Corrosion - Damage - Blemishes - Chipping Please refer to the onward instructions
2065895.3
Service Bulletin/Repair Instructions
Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle Customer Statement: -Various rotating display/screen noises during operation
2071558.1
Service Bulletin/Repair Instructions
New Continental GT and GTC - Front seat belt presenter arm is broken Customer Statement: -Front seat belt presenter arm (driver and/or passenger) is snapped/broken (Figures 1,2 and 3)
2051562/11
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section
2053177/19
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2071050/2
Service Bulletin/Repair Instructions
Headlamp control unit replacement - New Continental GT and New Continental GTC. Customer Complaint: Headlamp low beam/high beam malfunction Or Headlamp - Daytime running light (DRL), position light or direction indicator malfunction Workshop finding: Headlamp assembly diagnosed as faulty. Technical background: It is not possible to determine between internal lamp defects and control unit failures therefore this TPI is to advise the replacement of the headlamp control unit(s) in the first instance The complete headlamp assembly should only be replaced if replacement of the control unit(s) was not successful.
2069806/4
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/3
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/2
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.
2071050/1
Service Bulletin/Repair Instructions
Headlamp control unit replacement - New Continental GT and New Continental GTC. Customer statement / workshop findings: Headlamp low beam/high beam malfunction Or Headlamp - Daytime running light (DRL), position light or direction indicator malfunction Workshop finding: Headlamp assembly diagnosed as faulty. Technical background: It is not possible to determine between internal lamp defects and control unit failures therefore this TPI is to advise the replacement of the headlamp control unit(s) in the first instance The complete headlamp assembly should only be replaced if replacement of the control unit(s) was not successful Depending on the symptom the following should be conducted: - Head lamp low beam or high beam malfunction - Refer to Scenario 1 - Replace the headlamp rear control unit - Head lamp (DRL), position light or direction indicator malfunction - Refer to Scenario 2 - Replace the headlamp side control unit - Should both issues be evident please conduct the instructions as detailed in Scenarios 1 and 2
2051187/9
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: - Poor engine running - Reduced power - Engine warning lamp illuminated - Symptom related DTCs evident within the applicable engine control unit(s) Technical background: Technical Product Information (TPI) to assist retailers when diagnosing poor engine running or misfires.
2063729/3
Service Bulletin/Repair Instructions
Fitment of control modules from donor vehicles for test purposes. Technical background: If an issue is suspected for one of the control modules listed below: - Onboard supply control unit (J519) - Convenience system central control unit (J393) - Data bus diagnostics interface (J533) - Control unit 1 for Information Electronics (J794) - Control unit in dash panel insert (J285) - Emergency call module control unit (J949) The fitment of donor parts from another vehicle is not advisable and only possible if approved from Product Support via an open DISS query. The donor of parts should only be used as a temporary test VERY IMPORTANT: The ODIS replace routine MUST NOT be carried out under any circumstances.
2065919.8
Service Bulletin/Repair Instructions
Coolant leaking from the mechanical coolant pump - Low coolant level warning - Engine overheating - DTC's evident Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113
2069806.1
Service Bulletin/Repair Instructions
HVAC Refrigerent Leakage - Diagnosis Guidelines Customer Statement: -HVAC not cooling or HVAC cooling less than expected
2054888.2
Service Bulletin/Repair Instructions
Lateral Valve Guide - Diagnosis Requirements - W12 Engine Only Customer Statement: -Customer reports misfires/check engine warning lamp illuminated within the Drivers Instrument Panel (DIP)
2064200.3
Service Bulletin/Repair Instructions
Brake Pedal - Groan/Creak noise can be heard during brake pedal operation Customer Statement: -Groaning/creaking noise heard from the brake pedal during light application, in particular when the vehicle is at operating temperature
2065919.7
Service Bulletin/Repair Instructions
Coolant Leaking From The Mechanical Coolant Pump -Low Coolant Level Warning - Engine Overheating - DTCs Evident Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine overheating issues and.or DTC 0218100: Cooling System Performance with symptom code 8113
2067436.6
Service Bulletin/Repair Instructions
New Continental GT and GTC - Window Drop Glass Concerns Customer Statement: -Incorrect operation/function of the front and/or rear drop door glass -Front and/ore rear drop door glass fails to open/close or attempts to close and reopens once contact has been made between the glass and the applicable seal -DTC for window regulator motor no basic setting B148754 evident within any of the 4 window control modules (diagnostic address 42, 52, BB and BC) for loss of basic settings
2051511.9
Service Bulletin/Repair Instructions
Mood Lighting Operational Issues Customer Statement: -One or a combination of the following is evident: -Mood lighting strip is faulty/incorrect illumination due to the strip being cracked and/or irregularities in the strip -Mood lighting strip has incorrect color synchronization and/or sticks to one color -Mood lighting strip has partial illumination and does not light at all
2065919.6
Service Bulletin/Repair Instructions
Coolant leaking from the mechanical coolant pump - Low coolant level warning - Engine overheating - DTC(s) evident Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine overheating issues and/or DTC P218100: Cooling system performance with symptom code 8113
2069201.1
Service Bulletin/Repair Instructions
New Continental GT/C and New Flying Spur W12 - Primary Catalyic Converter Replacement - Warranty Time Confirmation Workshop Findings: -The following DTC are evident: -P042000: Catalyst System, Bank1 Efficiency Below Threshold -P043000: Catalyst System, Bank2 Efficiency Below Threshold
2036678.5
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic Checks Technical Background: -There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.
2062622.2
Service Bulletin/Repair Instructions
Water Leak/Wind Noise Diagnosis Customer Statement: -Water leak/wind noise evident -The instructions within this TPI should be followed to assist in the diagnosis of water leaks or wind noise.
2051893.4
Service Bulletin/Repair Instructions
Overheat Condition - DTC logged for air in the system or DTC P218100 - Cooling System Performance with Symptom code 8113 Customer Statement: -Engine coolant overheat condition
2065919.5
Service Bulletin/Repair Instructions
Coolant Leaking from the Mechanical Coolant Pump - Low Coolant Level Warning - Engine Overheating - DTC's Evident Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed within the DIP -Engine Overheating issues and/or DTC P218100: Cooling System Performance with Symptom Code 8113
2068645.1
Service Bulletin/Repair Instructions
Continental GT Convertible - Front Seat Belt Webbing Twisted Technical Background: -The plastic seat belt webbing guide, a plastic moulding incorporated in the seat belt upper (D) loop assembly, may not have been fully clipped onto the metal (D) loop. When this is the case a twist in the seat belt webbing is possible.
2060223.5
Service Bulletin/Repair Instructions
During PDI - Steering wheel vibration and/or steering wheel out of alignment is evident Customer Statement: -Vehicle is pulling to the left or right -Steering wheel vibration -General vehicle geometry concerns
2049586.11
Service Bulletin/Repair Instructions
Misfiring, W12 TSI - Excessive carbon build up cylinder leakage Customer Statement: -Emission control warning signal displayed, engine misfire Workshop Findings: -Event entries in engine control unit relating to cylinder misfires- excessive carbon build up to leading to cylinder leakage and spark plug foul
2062016.4
Service Bulletin/Repair Instructions
DTCs P014800 and/or P008A00 - Rough Running and Potentially Poor Start Up Performance - MIL Light on -Possible Misfires Customer Statement: -The engine management light is on -Rough running and potentially poor start up performance and/or -Engine misfires
2028808.6
Service Bulletin/Repair Instructions
All 12MY Engine Oil- Service Info: Engine Oil - Specific oil type and oil consumption reference, Technical Background: -The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. -The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type -Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering.
2050542.6
Service Bulletin/Repair Instructions
Body/Equipment: Front exterior lighting steamed up/leaks Customer Statement: -The lenses of the headlights/front fog lamps are steamed up/damp from the inside with minor drips
2051187.8
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2051562.10
Service Bulletin/Repair Instructions
12 Volt - Battery Test Instruction Technical Background: -For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the measure of this section of this TPI.
2053177.18
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Customer Statement: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle.
2053428.6
Service Bulletin/Repair Instructions
Vibration noise from the powertrain when park or neutral is selected Customer Statement: -Vibration/Tizzing noise from the powertrain area when the vehicle is in park or neutral, the noise typically disappears in drive.
2061195.2
Service Bulletin/Repair Instructions
Telephone Functionality Complaint- Minimum Standards Required For Analysis of Concerns Customer Statement: -The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.
2063651.2
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s) Customer Statement: -Cracks evident in the sidewall and/or tread pattern Technical Background: -The issue is mainly evident on vehicles with very low usage This is a result of the tyre compound hardening due to the following: -Tyre age -Tyre pressure not adjusted to specification -Low mileage/vehicle usage -Vehicle storage conditions
2051519.11
Service Bulletin/Repair Instructions
HVAC Operation Issues/HVAC Motor defect DTCs logged Customer Statement: -HVAC operation issues and HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or sporadic (intermittent)
2051776.4
Service Bulletin/Repair Instructions
New Continental GT - Key blade can be difficult to remove from key fob Technical Background: -Deviations in the key blade and key fob assembly could make it difficult to remove the key blade.
2056105.4
Service Bulletin/Repair Instructions
Emergency Call Function Test at PDI Technical Background: -The instruction to test the emergency call function at PDI will be integrated within the PDI procedure. -All Emergency call function operating instructions can be found within the Owners handbook (Making an emergency call)
2056407.4
Service Bulletin/Repair Instructions
Running Gear - Noise Identification Customer Statement: -Noise complaint from the suspension and/or steering
2063017.2
Service Bulletin/Repair Instructions
Road Wheel Inspection Procedure: Customer Statement: In the event of a complaint is received regarding road wheel/s condition for example: -scratches -corrosion -damage -blemishes -chipping
2064337.2
Service Bulletin/Repair Instructions
Usage of E10 Fuel Customer Statement: -In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI
2051187.7
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2065919.3
Service Bulletin/Repair Instructions
Water Leaking from the mechanical water pump- Low coolant level warning displayed Customer Statement: -Coolant leaking from the mechanical coolant pump -Coolant witness mark on the mechanical coolant pump although coolant is not leaking/dripping from the pump -Low coolant level warning displayed
2067436.4
Service Bulletin/Repair Instructions
New Continental GT and GTC - Window Drop Glass Concerns Customer Statement: -Incorrect operation/function of the front and/or rear drop door glass -Front and/or rear drop door glass fails to open/close or attempts to close and reopens once contact has been made between the glass and the applicable seal -DTC for window regulator motor no basic setting B148754 evident within any of the 4 window control modules for loss of basic settings
2051562.9
Service Bulletin/Repair Instructions
12 Volt- Battery Condition Checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2052076.2
Service Bulletin/Repair Instructions
Whistling Noises from Engine Compartment Customer Statement: -Whistling noise from engine compartment at idle speed -Engine warning light (MIL) sporadically on -The noise often only occurs when the engine is warm
2063874/2
Service Bulletin/Repair Instructions
Subwoofer - Part Number 3W7 035404B - No Longer Available (NLA) Customer Statement: -Subwoofer - Part Number (3W7 035 404B) - No Longer Available (NLA) and cannot be sourced or supplied
2038562/5
Service Bulletin/Repair Instructions
Continental GT Convertible - Front seat belt webbing twisted Technical Background: -The plastic seat belt webbing guide, a plastic moulding incorporated in the seat belt upper 'D' loop assembly, may not have been full clipped onto the metal 'D' loop. When this is the case a twist in the seat belt webbing is possible.
2052349/9
Service Bulletin/Repair Instructions
Front Seatbelt - DTCs - B130474 and/or B130574 Technical Background: -Dummy seat belt buckles of any description MUST NOT be used under any circumstances.
2053492/8
Service Bulletin/Repair Instructions
Air spring fault finding Customer Statement: -The front and/or rear suspension appears to have dropped Technical Background: -Bentley vehicles which are applicable to this TPI are fitted with air springs as part of the suspension system. Should air leak from the air spring dampers, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. -The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air supply unit, pipes, valve unit and air reservoirs. This includes potential air leak points on the air spring dampers and also the locations of an air leak that can be repaired without the need to replace an air spring damper.
2067489/1
Service Bulletin/Repair Instructions
Window side glass - Identification - Standard (STD) or Privacy (PRV) Customer Statement: - Incorrect side glass fitted - Standard (STD) not Privacy (PRV) or visa versa and/or Defects are evident within the glass Technical Background: -The instructions within the Measure section MUST only be followed if the glass is to be replaced
2053177/17
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: -The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants -Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2067488/1
Service Bulletin/Repair Instructions
Veneer/trim mismatch - DISS query requirements. Customer statement / workshop findings: In the event that a trim mismatch is detected for example: - Piano black veneer is supplied although the customer ordered walnut veneer Or - The interior trim colour is incorrect for example: Cricket ball interior trim is supplied although the customer ordered Hotspur The operative should refer to the Technical background section
2058423/8
Service Bulletin/Repair Instructions
New Continental GT/GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life. Customer statement / workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU). Measure: VERY IMPORTANT: Prior to conducting the onward instructions, the following symptoms MUST be evident - Warning on Driver Instrument Panel (DIP) Oil pressure too low And/or - Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU) Should any of the afore mentioned not be evident and the symptoms cannot be reproduced No further action should be taken unless the issue can be reproduced or demonstrated by the customer In the event the symptom/s are evident please conduct the onward Diagnosis Instructions
2066868/1
Service Bulletin/Repair Instructions
Convertible hood - Header latch motor assembly kit. Customer statement / workshop findings: The convertible header latch motor is now available separately (Figure 1) Technical background: In the event that the header latch motor is diagnosed as defective For example: The header latch can only be unlocked/locked manually please refer to the Measure section of this TPI.
2065398/2
Service Bulletin/Repair Instructions
W12 TSI - Engine MIL light illuminated with numerous DTC's within 0001 including - P032700 and/or P033200. Customer statement: - MIL light displayed - Engine not refined when running Workshop findings The two most common DTCs are as follows: - P032700 - Knock sensor 2 Circuit Low input - address 01 (Engine control module 1) - P033200 - Knock sensor 1 Circuit Low input - address 01 (Engine control module 1) Technical background: In the event the symptoms and/or DTCs are evident the operative should refer to the instructions within the Measure section.
2066481/1
Service Bulletin/Repair Instructions
Squeaking noise from the front suspension when driving on uneven road surfaces. Customer statement / workshop findings: Squeaking noise from the front suspension when driving on uneven road surfaces Technical background: Refer to the videos which are on the Bentley Hub referencing TPI 2066481/-
2038562/4
Service Bulletin/Repair Instructions
Continental GT Convertible - Front seat belt webbing twisted. Customer statement / workshop findings: Front seat belt webbing twisted. Technical background: The plastic seat belt webbing guide, a plastic moulding incorporated in the seat belt upper D loop assembly, may not have been fully clipped onto the metal D loop. When this is the case a twist in the seat belt webbing is possible.
2062259/4
Service Bulletin/Repair Instructions
Air suspension warning light within the DIP - DTC's P089200 - C104707 - C103B13 - Evident within Address 74. Customer statement / workshop findings: Air suspension warning light within the DIP Workshop findings: One or a combination of the DTCs shown below are evident within address 74 - P089200 - Symptom Code 3145792 - TCM Power Relay Sense Circuit Intermittent (Level Control Valves Open Circuit) - C103B13 - 3145909 - Solenoid for level control system Open circuit - C104707 - 3211279 - Level control valves mechanical malfunction Technical background: Refer to the Measure section of this TPI.
2052785/7
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Service: Note: For correct diagnosis and repair the attached Flowchart must be followed. 1. Check the overall condition of the brakes to determine if the brake noise can be attributed to one of the causes listed in the Technical Background section of this TPI. If the noise is not a result of one these causes, proceed with point 2. 2. Record the noise and frequency For the frequency analysis and the noise recording we recommend using the Chassis Ear Tool WT 10437. To record the noise and measure the frequency using WT 10437 Chassis Ear Tool follow these instructions; Refer to File recording in the WT 10437 user instructions.
2065895/1
Service Bulletin/Repair Instructions
Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle. Condition: Various rotating display/screen noises during operation Technical Background: If the Bentley Rotating display (BRD) is partially rotated and unresponsive (e.g. not presenting one of the facias) the display must be rotated in order to remove the veneer facia, dials or MMI screen However Manual rotation of the BRD will damage the drive belt and link arm, please raise a DISS query stating the BRD is unresponsive, the DISS query will be evaluated and the BRD unlock procedure will be supplied (If required) Do Not conduct any further work until advised CAUTION: In the event that damage was caused by attempting to rotate the BRD manually without following the BRD unlock procedure the applicable warranty claim may be cancelled The symptoms listed below are listed as a guideline to enable the applicable noise issue to be diagnosed and repaired, in the event the noise and/or symptom does not match any of the Scenarios listed below, the operative should raise a DISS query and await feedback before conducting any further work
2058423/7
Service Bulletin/Repair Instructions
New Continental GT / GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life. Customer statement / workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU). Measure VERY IMPORTANT: Prior to conducting the onward instructions, the following symptoms MUST be evident - Warning on Driver Instrument Panel (DIP) Oil pressure too low And/or - Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU) Should any of the afore mentioned not be evident and the symptoms cannot be reproduced. No further action should be taken unless the issue can be reproduced or demonstrated by the customer. In the event the symptom/s are evident please conduct the onward Diagnosis Instructions
2065922/1
Service Bulletin/Repair Instructions
Bentley dynamic ride system warning displayed - DTC P0B2600 with symptom code 28672. Customer statement / workshop findings: Bentley dynamic ride system fault warning displayed within the DIP Workshop findings: DTC P0B2600 (Hybrid Battery A Voltage High) with Symptom Code 28672. Measure: 1) Refer to Rep.Gr 27 - Replace the Super capacitor 2) Once the work is complete - Raise a non technical DISS query confirming the issue is now resolved
2051045/4
Service Bulletin/Repair Instructions
Night vision camera - Washer jet leaking. Customer statement / workshop findings: Washer fluid dripping/leaking from the night vision camera washer jet. Technical background: Please note: The photographs shown within this TPI are based on a New Continental GT/C vehicle however the process is similar regardless of vehicle type Referring to Figure 1 - In the event the afore mentioned symptom is evident the operative should refer to the Measure section of this TPI to replace the night vision washer jet (short link hose -Circled) which connects the night vision camera washer jet (A) to the washer jet supply hose connector (B)
2065604/1
Service Bulletin/Repair Instructions
Suspicion that control units or services have been influenced by third parties. Customer statement / workshop findings: In the event a customer complaint is received relating to a suspicion that control units or services have been influenced by third parties the instructions within this TPI should be followed. Technical background: A suspicion that control units or services have been influenced by third parties means that unauthorised people or groups may have gained access to a vehicle's control unit(s) or online services and may have manipulated them in such a way that may compromise customer data confidentiality or the operation of the vehicle and/or online services. When investigating potential third party influences of control units or online services, it is important to take all normal diagnostic measures to rule out a normal functional error or misuse of the system by the user
2055589/4
Service Bulletin/Repair Instructions
Outer daytime running light/s not working - Warning message within the DIP. Customer statement: - Left and/or right outer daytime running light/s not working (Figure 1). Workshop Findings: - DTC C10EF04 evident within Diagnostic address 29 Light control left and/or 39 Light control right Technical background: A software error in the headlight control modules can lead to malfunctions with the front Daytime Running Lights. The instructions within this TPI are for vehicles with Low specification lights(PR code 9C7) The instructions are not applicable to vehicles with High specification lights (PR code 8K9)
2055846/6
Service Bulletin/Repair Instructions
Infotainment screen turns red sporadically. Customer statement / workshop findings: Infotainment screen 'Goes Red Fully or partially' within the MMI Screen (Figure 1) Technical background: The operative should complete the questionnaire within the Measure section of this TPI, once completed the questionnaire should be attached to an existing or already open DISS query the operative should await feedback before conducting any further work
2064679/1
Service Bulletin/Repair Instructions
Customer statement / workshop findings Oil leaking out of the tell tale hole from the following fixings: -CDA activation/ deactivation solenoid fixings -Or Fuel rail fixings -Or Fixings for the vacuum system assembly Technical background: Shows oil leaked which had leaked from the tell tale hole at the top of the fixing. Upgraded fixings prevent oil leaks from the tell hole.
2064857/1
Service Bulletin/Repair Instructions
Customer statement: Drivers Information panel (DIP) goes blank -Once blank no information is visible within the DIP -No error messages are shown within the DIP Workshop findings: DTC U101100 evident within address 09 - DIP Unrecoverable due to low voltage
2051562/8
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2064519/1
Service Bulletin/Repair Instructions
DTC's C10BCF6 - 160000 and/or C12E2F2 with symptom code 59744 stored in address 0003 - Parking brake warning in DIP. Customer statement: Parking brake warning light evident within the DIP (See example shown in Figure 1) Workshop findings: C10BCF6 - 160000 - Left parking brake motor Engine speed implausible OR C12E2F2 - 159744 - Right parking brake motor Engine speed implausible.
2054635/6
Service Bulletin/Repair Instructions
Fluid leak from front air spring. Customer statement / workshop findings: - Fluid leak from the base (Figure 1) and/or the top (Figure 2) of the front air spring/s Technical background: The fluid shown in Figures 1 and 2 is assembly fluid residue. The fluid is applied to various internal components of the air spring during manufacture. Refer to all instructions within the Measure section.
2055036/4
Service Bulletin/Repair Instructions
My Bentley - Connected services. Customer statement / workshop findings: Complaints relating to My Bentley connected services. Technical background: Most queries and complaints regarding My Bentley connected services can be resolved by contacting My Bentley Support rather than raising a DISS technical query.
2056582/4
Service Bulletin/Repair Instructions
Interior trim - Creak and rattle - Noise identification Customer statement: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2057841/3
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty Customer statement / workshop findings: Windscreen cracked/damaged Technical background: Please refer to the instructions within the Measure section of this TPI in the event that a windscreen is cracked/damaged NOTE: The instructions MUST be followed to help the retailer clarify if the windscreen should be replaced under manufacturers warranty (Stress crack) or Customer pay/insurance (external influence damage)
2058411/4
Service Bulletin/Repair Instructions
Seat belt buckle stop button - Missing Customer statement / workshop findings: Seat belt buckle stop button missing Measure: Replace the affected seatbelt assembly
2059068/4
Service Bulletin/Repair Instructions
Transmission communication DTC's (Numerous) - W12 engine Customer statement: Drive system fault active on DIP Workshop findings: Various and/or numerous Transmission control module (TCM) communication DTCs logged Technical background: Loose pins within the transmission link harness to the Mechatronic unit for dual clutch gearbox -J743- connections can lead to various transmission communication and hardware based DTCs
2060205/3
Service Bulletin/Repair Instructions
Engine Cooling System - DTC P218100 - V8 Kovomo Customer statement / workshop findings: Emission Control Lamp illuminated on Driver Instrument Panel. The time to reach the correct engine coolant operating temperature has increased. Diagnostic Trouble Code(DTC) P218100 -Cooling System Performance is stored in the Engine Control Module (ECM), the vehicle warm up time is longer when compared to other vehicles of the same type. Technical background: It is possible for the engine coolant Thermostat to corrode overtime, this corrosion is due to an adverse reaction of the Thermostat material with the engine coolant. The corrosion and subsequent build-up of debris prevents the correct operation of the thermostat when closing, resulting in over cooling. The ECM triggers a DTC when the target engine temperature is outside of the specified parameter.
2060432/3
Service Bulletin/Repair Instructions
New Continental GT / GTC and New Flying Spur - Exhaust Flap - Diagnostic Trouble Code Customer statement / workshop findings: Warning lamp illuminated on Driver Instrument Panel (DIP) âÂÂDrive system fault. Contact your Bentley dealer displayed on DIP. One or more of the following Diagnostic Trouble Codes (DTCs) stored within Engine Control Modules (ECMs) 1 or 2 (Depending on model type) P04A000: Exhaust Pressure Control Valve P04A000 / P047500: Exhaust Pressure Control Valve A P14AB00: Exhaust door control unit mechanical malfunction P049F00: Exhaust Pressure Control Valve "B
2060446/5
Service Bulletin/Repair Instructions
Clicking noise from the front wheels when conducting a static lock to lock steering manoeuvre Customer statement / workshop findings: Clicking noise from the front wheels whilst performing a static lock to lock steering manoeuvre Technical background: Verify that the customer complaint matches the video within the Bentley Hub Reference TPI Transaction number 2060446/- The operative MUST ensure that all similar symptom TPIs are checked to ensure the fault is exactly as described
2060596/3
Service Bulletin/Repair Instructions
Transmission DTC - U040100 50273/C461 Invalid Data Received From ECM/PCM "A" Customer statement / workshop findings: Diagnostic Trouble Code (DTC) U040100 50273/C461 Invalid Data Received From ECM/PCM "A" stored within the Transmission Control Unit. Technical background: During Adaptive Cruise Control (ACC) brake to stop events, it is possible for the brake pressure to decay at a rate outside of specified parameters, DTC - U040100 50273/C461 Invalid Data Received From ECM/PCM "A" will therefore be stored within the Transmission Control Unit.
2060646/3
Service Bulletin/Repair Instructions
New Continental GTC - Boot open/close function inoperative Customer statement / workshop findings: Boot operational issues for example: The boot does not open or close as expected Technical background VERY IMPORTANT: Please ensure all VIN applicable TPIs and VIN applicable Service Campaigns are checked and conducted prior to conducting the instructions within this TPI NOTE: The operative MUST submit the following information to a new DISS query or an existing query relating to boot operational issues -Completed check list -Images of the vehicle condition - In particular the boot area (Ensure license plate and VIN details are not visible) -Video of the failure NOTE: Please capture the rear of the vehicle for at least one open/close operation (when possible) before zooming or moving in closer to the issue, the video MUST be recorded in a quiet environment -Battery health - Print out of the results NOTE: Please ensure any other findings or issues relating to the boot are clearly described within the DISS query Do Not submit or update the DISS query unless ALL information (as previously requested) is attached
2061369/3
Service Bulletin/Repair Instructions
Engine overheating -Warning on theDIP-V8Kovomo Customer statement / workshop findings: -Customer reports an engine overheat warning on the DIP. -Engine overheats. -Unusual cooling fan operation at high temperatures. -There are no signs of coolant leaks both internally or externally. Technical background To heat the engine as quickly as possible during cold starting, delivery of coolant from the coolant pump is interrupted in the warm-up phase by the solenoid valve for the mechanical coolant pump. The solenoid is designed to cut off the vacuum supply to the coolant pump when the engine reaches the maximum temperature, the vacuum cut off allows the engine to start circulating coolant by retracting a sleeve which is situated around the coolant pump impeller. When the solenoid is at fault (sticking open) the vacuum supply is constant, this allows the sleeve to stay in position around the impellor which leads to the symptoms described within the Customer statement/Workshop findings section of this TPI
2061536/3
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Upon start-up of the Infotainment system, the home screen appears stuck in the Initializing procedure when this scenario is evident a spinning wheel is visible. Technical background: The issue occurs when the Infotainment system is shut down with the Home and menu screen displayed. The Infotainment will start up on this screen the next time the vehicle is started. A technical DISS query should be raised by the retailer to highlight the issue described is evident.
2062257/2
Service Bulletin/Repair Instructions
Keyless door entry does not work - Front Outside Door Handle - Touch Sensor DTC present within address 0046 Customer statement: Keyless entry does not work Workshop findings: Front Outside Door Handle Touch Sensor open circuit DTCs present within address 0046
2062626/2
Service Bulletin/Repair Instructions
DTCs stored for all cylinders on Bank 1 or all cylinders on Bank 2 - W12 TSI engine derivative. Customer statement / workshop findings: -DTCs stored for all cylinders on Bank 1 or all cylinders on Bank 2 including multiple cylinder misfires DTC. -Misfires logged in one or both engine control units. -Engine warning light on. -Erratic engine operation.
2063029/2
Service Bulletin/Repair Instructions
EPB fault warning within the DIP - DTCs stored in address 03 - C100C01 and C1246F9. Customer statement / workshop findings: EPB fault warning within the DIP with one or both DTCs as listed below: C100C01: Electro-mechanical parking brake button electrical error And/or C1246F9: Electromechanical parking brake Button interruption.
2063729/2
Service Bulletin/Repair Instructions
Fitment of control modules from donor vehicles for test purposes Technical background: If an issue is suspected for one of the control modules listed below: - Onboard supply control unit (J519) - Convenience system central control unit (J393) - Data bus diagnostics interface (J533) - Control unit 1 for Information Electronics (J794) - Control unit in dash panel insert (J285) - Emergency call module control unit (J949) The fitment of donor parts from another vehicle is not advisable and only possible if approved from Product Support via an open DISS query.
2063954/3
Service Bulletin/Repair Instructions
Engine warning light illuminated within the DIP during acceleration - DTC P029900 evident - W12 TSI only Customer statement: Engine warning light and max engine speed 4000 rpm warning evident within the DIP during acceleration - Warning on DIP first appears when accelerating (During boost) Workshop findings: DTC P029900 evident within the engine control unit/s In the event the afore mentioned symptoms are evident the operative should refer to the onward instructions
2028808/5
Service Bulletin/Repair Instructions
Service info: Engine oil Specific oil type and oil consumption reference. Customer statement / workshop findings: Engine oil level requires top up between services Technical background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2033864/6
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Unable to remove Accessory valve caps, Figure 1 shows an example of the caps. Technical background: We have observed instances where the caps have been difficult to remove once fitted, the issue is caused by corrosion. The valve stem itself is made from aluminium and the accessory valve caps are chromium plated brass, it is possible under certain environmental conditions, particularly winter road salt, for corrosion to take place between these dissimilar metals. Measure: The solution is to apply a thin smear of silicon-based grease, such as Dow Corning high vacuum grease, to the external threads of the valve stem prior to fitting the accessory valve cap. Grease should be applied any time the cap is removed and grease is not evident
2036678/4
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic checks. Customer statement / workshop findings: Audio output from speakers is distorted Technical background: There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit. Production change: All speakers are subjected to a dynamic test and the individual results recorded for future reference
2049586/8
Service Bulletin/Repair Instructions
Misfiring, W12 TSI - Excessive carbon build up cylinder leakage. Customer statement / workshop findings: Customer statement: Emission control warning signal displayed, engine misfire Workshop findings: Event entries in engine control unit relating to cylinder misfires excessive carbon build up to leading to cylinder leakage and spark plug foul. Technical background: Deviations in the country-specific fuel specifications can lead to carbon deposits on the injectors. If pronounced these deposits can lead to spark plug fouling, cylinder leakage and fouled injectors all influencing combustion in the cylinder. As a result the above event entries are logged in the engine control unit. Measure: - Follow the Misfire best practice TPI 2051187 in order to confirm that the root cause of the misfire is excessive cylinder carbonisation leading to excessive cylinder leakage/fouling
2050334/7
Service Bulletin/Repair Instructions
Ticking noise from engine bay. Customer statement / workshop findings: Ticking noise emanating from rear of Bank 1 cylinder head Technical background: Noise from failed vacuum pump. Measure: A specific vacuum pump failure is known to create a ticking noise. This ticking noise, on initial inspection, is easily misinterpreted as a fault in the valve train or fuel injector, when in reality it is more likely to be produced by a defective vacuum pump. Therefore always ensure that this type of noise is identified precisely using a stethoscope. Specifically use the stethoscope to check the vacuum pump located at the rear of Bank 1 cylinder head, when this is found to be the origin of the noise then change the vacuum pump and retest.
2050542/5
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks. Customer statement / workshop findings Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. or 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar.
2051187/6
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: Poor engine running, reduced power, engine warning lamp illuminated. Technical background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfire. Measure: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.
2051511/6
Service Bulletin/Repair Instructions
Mood lighting. Customer statement / workshop findings: Mood lighting strip fixed on one colour regardless of which colour scheme is selected or not illuminated at all Technical background: Refer to the Measure section of this TPI.
2051526/7
Service Bulletin/Repair Instructions
Rotating screen alignment. Customer statement / workshop findings: The chrome brightware strip on the veneer face fascia panel of the Bentley Rotating Display (BRD) may appear to be misaligned with the chrome strips on the passenger and drivers side fascia panels. In addition, the gapping and fit between the veneer face fascia panel of the BRD and the passenger and drivers side fascia panels may differ from one side to the other. Technical background: The chrome brightware strip is fixed to the veneer face fascia panel with no separate adjustment and as such can appear to be misaligned. The veneer face fascia panel relies on fixed location pins that may be out of tolerance. Rework the veneer face fascia panel to align the chrome brightware strip and/or the gapping between the BRD and the passenger and drivers side fascia panels.
2051562/7
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2051726/5
Service Bulletin/Repair Instructions
New Continental GT brake squeal. Customer statement / workshop findings: Possible brake squeal in certain conditions. Technical background: A dynamically adjusted high-performance brake system is fitted on the new Continental GT for a high braking performance and an appropriate pedal feel. As a result of this braking performance brake noises or vibrations from the brake system cannot be completely ruled out under certain unfavourable environmental or driving conditions. Measure: Upon customer complaint, raise a DISS technical query and provide a noise recording using Chassis Ear Kit WT 10437.
2051776/3
Service Bulletin/Repair Instructions
New Continental GT- Key blade can be difficult to remove from key fob. Customer statement / workshop findings: Key blade can be difficult to remove from key fob. Technical background: Deviations in the key blade and key fob assembly could make it difficult to remove the key blade. Measure: This concern is currently under investigation within the factory. Postpone repairs-please do not replace the key or key blade. A groundless parts replacement under warranty will be redebited. This TPI will be updated as soon as more information is available.
2052092/5
Service Bulletin/Repair Instructions
New Continental GT - Door soft close functionality. Customer statement / workshop findings Correct functionality and restrictions of the door soft close system need to be understood to prevent unnecessary customer complaints. Correct operation/function restrictions: The soft close feature is designed to minimalize effort when closing the door. This feature operates automatically. If a door is closed with insufficient force to engage fully, i.e. the door is only closed to the first catch position, the feature will automatically motor the door fully closed. Soft close operation works as per any other motor system. If you work or stress the motor whilst mid-operation the motor could stop working until it is reset (i.e. if you shut the door and re-open it before the soft close has fully engaged into position). If the door is operated over 40 times in less than 10 minutes, soft close operation will be deactivated for the next 10 minutes. If the soft close system does stop functioning through customer misuse, there may be a DTC code stored in the memory, the fault will be active until the ignition is cycled. The DTC will be logged in the relevant door control module memory but will not inhibit the door operation and can be ignored. The DTC will read B122D29: Lock unit for central locking, Implausible signal.
2052785/6
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement / workshop findings: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical background Brake noises can be attributed to many causes. Eight of the most common causes are: - Brake discs or pads are close to their wear limit. - New brake pads and/or discs have not been properly bedded in after installation. - Aftermarket pads or discs are installed. - There is debris such as small stones, grit, road salt or sand between the brake disc and pad. - Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).
2053170/7
Service Bulletin/Repair Instructions
Gear shift optimisation procedure - W12 TSI only. Customer statement / workshop findings: Customer reporting dissatisfaction with transmission shift quality in various driving conditions Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further repairs relating to the shift quality complaint. Technical background: IMPORTANT: To allow the engine and transmission to adapt to the customers driving style the vehicle MUST either have covered at least 1000 miles/1600 Km or must have been used over a six week period (which ever occurs first) before carrying out the instructions within this TPI Prior to carrying out the instructions within this TPI, the Retailer must confirm with the customer that there is a transmission shift quality issue. Once confirmed carry out the instructions within the Measure section of the TPI ensuring all instructions are strictly adhered to
2053177/16
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the document (loaded onto the Hub) regarding the DTC description and actions (if any) which should be conducted
2053429/4
Service Bulletin/Repair Instructions
Emission control system lamp illuminated - DTC P044100 evident. Customer statement / workshop findings: Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP) in conjunction with DTC - P044100: EVAP Emission Contr.Sys.Incorrect Purge Flow - logged within one or both engine control modules. Technical background: Should DTC P044100: EVAP Emission Contr.Sys.Incorrect Purge Flow be evident (static or intermittent) within one or both Engine control modules please refer to the instructions within the Measure section of this TPI
2054599/7
Service Bulletin/Repair Instructions
Headlamp operation issues Condition: Headlamp operation issues. Technical Background: DTCs evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7) There are numerous static and intermittent DTCs which may be evident within the previously mentioned control units, ensure all steps within the Measure section are strictly adhered to.
2056407/3
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2057978/5
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment. Customer statement / workshop findings Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services. Technical background: In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change significantly over the life of the engine. Typically, engines with specified running-in periods consume more oil during the running-in period, and the oil consumption will stabilize after the running-in period. Refer to the Owners Manual for specific running-in procedures. Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at which the engine is operated, ambient temperature and road conditions. Additional factors are the amount of oil dilution from water condensation or fuel residue, and the oxidation level of the oil. Certain driving conditions may negatively influence the rate of oil consumption. This can occur while the vehicle is operated in city driving conditions, for example: stop and go traffic with extended idle periods
2060223/4
Service Bulletin/Repair Instructions
During PDI - Steering wheel vibration and/or steering wheel out of alignment is evident. Customer statement / workshop findings VERY IMPORTANT: This TPI is only applicable to vehicles which have the following issues found during the Pre Delivery Inspection (PDI) Vehicle is pulling to the left or right Or Steering wheel vibration Or General vehicle geometry concerns Technical background In the event that during the Pre Delivery Inspection procedure (PDI) the steering wheel is shaking/vibrating or out of alignment, please refer to the instructions within the Measure section IMPORTANT: The steering geometry procedure should only be conducted by the retailer once permission has been given from Product Support via an existing or new DISS query
2062184/2
Service Bulletin/Repair Instructions
Electronic Parking Brake (EPB) functionality issues. Customer statement / workshop findings: The following issues could be evident during PDI or found whilst in service - Electronic Parking Brake (EPB) found not operating to specification - EPB may not hold the car effectively - Parking brake components showing signs of wear - Parking brake warning light may also be evident within the DIP (See example shown in Figure 1). Measure: Carry out a full inspection of the (Electronic Parking Brake EPB) system including the following components: - Right and left hand (EPB) Actuators - Right and left hand rear brake shoes (EPB)
2064338/1
Service Bulletin/Repair Instructions
Warning light illuminated within the DIP - DTC C103711 - Evident within Address 74. Customer statement / workshop findings: Air suspension warning light within the DIP Workshop findings: The DTC shown below is evident within address 74 - C103711 - Right rear level control system sensor Short circuit to Ground Technical background: Previous instances have highlighted the following after inspection: - Broken wires - Kinked wiring - Loose Rear Right Height sensor G77connection - Defective Rear Right Height sensor G77 Measure: Conduct the following checks: - Rear Right Height sensor (G77) connection Visual and pull check - Referring to Figure 1 - Perform a wiring integrity check between sensor (G77) and J775
2052394/12
Service Bulletin/Repair Instructions
Driver/Passenger door latch creak on close. Customer statement / workshop findings Driver or Passenger door creak during the Close function Technical background: Refer to the vehicle repair history to check and confirm any previous work done regarding door latch replacement noting the following: - Only replace the door latch which is exhibiting the symptom
2063651/1
Service Bulletin/Repair Instructions
Tyre tread/sidewall crack(s). Customer statement / workshop findings: Cracks evident in the sidewall and/or tread pattern (See the examples in Figures 1 and 2 showing cracks within the tread pattern). The issue is mainly evident on vehicles with very low usage This is a result of the tyre compound hardening due to the following: - Tyre age - Tyre pressure not adjusted to specification - Low mileage/vehicle usage - Vehicle storage conditions
2053177/15
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted.
2062035/4
Service Bulletin/Repair Instructions
New Continental GT and GTC- Repeat window drop glass concerns Customer statement: Incorrect operation of the drop door glass Workshop findings: DTCs for window regulator motor no basic setting B148754 evident within any of the 4 door control modules (diagnostic address 42, 52, BB and BC) for loss of basic settings
2063017/1
Service Bulletin/Repair Instructions
Road wheel inspection procedure: In the event a complaint is received regarding road wheel/s condition for example: - Scratches - Corrosion - Damage - Blemishes - Chipping Please refer to the onward instructions. Technical background: Do not consider submitting a warranty claim for a road wheel manufacturing defect without first referencing and understanding the contents of this document. Any defect or concern found either outside the guidelines stated in this document or not clearly stated as acceptable to support a warranty claim, will be the responsibility of the retailer regarding component replacement. Any road wheels deemed as having no issues found relating to a manufacturing defect (including curbing) will have the applicable claim rejected
2051519/8
Service Bulletin/Repair Instructions
HVAC operation issues/HVAC Motor defect DTC's logged
2053177/14
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2062622/1
Service Bulletin/Repair Instructions
Water leak/wind noise diagnosis. Customer statement / workshop findings: Water leak/wind noise evident Technical background: The instructions within the Measure section should be followed to assist in the diagnosis of water leaks or wind noise
2035817/2
Service Bulletin/Repair Instructions
Water ingress hood stowage area - high mounted stop lamp. Customer statement / workshop findings: Water leaks into hood stowage area Technical background: Seal failure between the brightware containing the high mounted stop lamp, and the tonneau cover, can lead to water ingress into the hood stowage area.
2062257/1
Service Bulletin/Repair Instructions
Keyless door entry does not work - Front Outside Door Handle - Touch Sensor DTC present within address 0046. Customer statement / workshop findings: Customer statement: Keyless entry does not work. Workshop findings: Front Outside Door Handle Touch Sensor open circuit DTCs present within address 0046.
2062259/1
Service Bulletin/Repair Instructions
Air suspension warning light within the DIP - DTC P089200 Symptom Code 3145792 evident within Address 74. Customer statement: Air suspension warning light within the DIP Workshop findings: P089200 Symptom Code 3145792 - TCM Power Relay Sense Circuit Intermittent (Level Control Valves Open Circuit) Technical background: Refer to the Measure section of this TPI
2062261/1
Service Bulletin/Repair Instructions
Bentayga - Air suspension warning light within the DIP - DTC P089200 Symptom Code 3145792 - Evident within Address 74. Customer statement: Air suspension warning light within the DIP Workshop findings: P089200 Symptom Code 3145792 - TCM Power Relay Sense Circuit Intermittent (Level Control Valves Open Circuit) Technical background: Refer to the Measure section of this TPI.
2062184/1
Service Bulletin/Repair Instructions
Electronic Parking Brake (EPB) functionality issues found at Pre Delivery Inspection (PDI). Customer statement / workshop findings: - Electronic Parking Brake (EPB) found not operating to specification during the Pre Delivery Inspection (PDI) - EPB may not hold the car effectively- Parking brake warning light may also be evident within the DIP (See example shown in Figure 1) Technical background: The issues described are evident due to the car being driven in Transport mode with the EPB applied during the Transit process
2061857/2
Service Bulletin/Repair Instructions
Headlamp switch - Inoperative/Not illuminated - DTC U110B00 within 09-Central Electrics (BCM1). Customer statement: Headlamp switch - Inoperative/Not illuminated Workshop findings DTC U110B00 within 09-Central Electrics (BCM1) as shown in Figure 1. Technical background: The issue will not occur when the ignition is on and/or the vehicle is being driven. It occurs as the headlamp switch goes into a sleep state after ignition is Switched OFF, the issue is then evident to the driver when the ignition is next switched ON. Measure: 1) Referring to Rep.Gr 96 Replace the headlamp switch
2062104/1
Service Bulletin/Repair Instructions
Parking brake warning light evident within the DIP (See example shown in Figure 1)DTC's C10BCF6 - 160000 and/or C12E2F2 with symptom code 59744 stored in address 0003. Customer statement: Parking brake warning in DIP. Workshop findings: C10BCF6 - 160000 - Left parking brake motor Engine speed implausible OR C12E2F2 - 159744 - Right parking brake motor Engine speed implausible Technical background: Refer to the Measure section of this TPI.
2062095/1
Service Bulletin/Repair Instructions
DTC's B14BF01 and /or B14A854 evident in address 0009 - Steering column will not adjust. Customer statement: Steering column will not adjust in any direction Workshop findings: The following DTCâs are evident within diagnostic address 0009 - B14BF01: Steering column vertical adjustment motor - Electrical - B14A854: Power adjustable steering column control module - No basic setting Technical background: Refer to the Measure section of this TPI
2062016/1
Service Bulletin/Repair Instructions
DTCs P014800 and/or P008A00 - Rough running & potentially poor start up performance - MIL light on - Possible misfires. Customer statement: - The Engine management light is on - Rough running and potentially poor start up performance. and/or - Engine misfires Very Important: Should the afore mentioned symptoms and/or DTCs be evident with NO misfires reported the operative MUST raise a DISS query and await feedback from Product Support before conducting any further work Workshop findings: - All three customer statements can be reproduced - DTCs listed below are also evident
2061857/1
Service Bulletin/Repair Instructions
Headlamp switch - Inoperative/Not illuminated - DTC U110B00 within 09-Central Electrics (BCM1). Customer statement: Headlamp switch - Inoperative/Not illuminated Workshop findings - DTC U110B00 within 09-Central Electrics (BCM1) as shown in Figure 1 Figure 1 - Yellow warning light/message within the DIP (Adaptive Lighting Fault) NOTE: Some lighting functionalities can in some cases be lost for example: - Rear fog light activation - All weather lighting mode activation - Headlamps default to dipped beam however high beam will still activate manually NOTE: Recycling the ignition will not resolve the problem Technical background: The issue will not occur when the ignition is on and/or the vehicle is being driven. It occurs as the headlamp switch goes into a âÂÂsleepâ state after ignition is Switched OFF, the issue is then evident to the driver when the ignition is next switched ON
2061743/1
Service Bulletin/Repair Instructions
Rear Shock absorber leaking (Left or Right). Customer statement / workshop findings: Oil leak evident from the rear shock absorber/s (Left and/or Right) Technical background: Should oil be leaking from the left or right rear shock absorber as shown in Figures 1 - 2 and 3, the operative should refer to the Measure section of this TPI
2061739/1
Service Bulletin/Repair Instructions
TPMS - Warning within the Drivers Information Panel (DIP). Customer statement / workshop findings Yellow Tyre Pressure Monitoring System (TPMS) warning light is evident with the Drivers Information Panel (DIP) The warning is evident when the tyre size has been changed within the MMI For example: After changing the tyres from winter to summer variants or vice versa Technical background If the tyre size type in the MMI is changed a yellow TPMS warning light within the DIP will be evident The ability to drive the vehicle will not be affected. The warning light will be displayed as follows: After a 4 minute drive cycle, The (TPMS) will enter into a partially active mode and outputs a warning within the (DIP) as shown in Figure 1
2060223/3
Service Bulletin/Repair Instructions
During PDI - Steering wheel vibration and/or steering wheel out of alignment is evident. Customer statement / workshop findings: VERY IMPORTANT: This TPI is only applicable to vehicles which have the following issues found during the Pre Delivery Inspection ( PDI) Vehicle is pulling to the left or right Or Steering wheel vibration Or General vehicle geometry concerns. Technical background: In the event that during the Pre Delivery Inspection procedure (PDI) the steering wheel is shaking/vibrating or out of alignment, please refer to the instructions within the Measure section. IMPORTANT: The steering geometry procedure should only be conducted by the retailer once permission has been given from Product Support via an existing or new DISS query
2061536/1
Service Bulletin/Repair Instructions
Infotainment screen stalls at Initialising. Customer statement/workshop findings: Upon start-up of the Infotainment system, the home screen appears stuck in the Initialising procedure when this scenario is evident a spinning wheel is visible (Figure 1). Technical background: The issue occurs when the Infotainment system is shut down with the Home menu screen displayed. The Infotainment will start up on this screen the next time the vehicle is started. Measure: If the spinning wheel persists functionality of the home screen can be returned by pressing the home button (Figure 2)
2061369/1
Service Bulletin/Repair Instructions
Engine overheating - Warning on the DIP - V8 Kovomo. Customer statement / workshop findings: -Customer reports an engine overheat warning on the DIP -Engine overheats -Unusual cooling fan operation at high temperatures -There are no signs of coolant leaks both internally or externally Technical background: To heat the engine as quickly as possible during cold starting, delivery of coolant by the coolant pump is interrupted in the warm-up phase by the solenoid for the mechanical coolant pump. The solenoid is designed to cut off the vacuum supply to the coolant pump when the engine reaches the maximum temperature, the vacuum cut off allows the engine to start circulating coolant by retracting a sleeve which is situated around the coolant pump impeller. When the solenoid is at fault (sticking open) the vacuum supply is constant, this allows the sleeve to stay in position around the impellor which leads to the symptoms described within the Customer statement/Workshop findings section of this TPI.
2032307/5
Service Bulletin/Repair Instructions
Steering upright replacement guidelines. Customer statement / workshop findings: In the event a steering upright is required to be replaced - Refer to the onward instructions (Figure 1). Technical background: During this TPI the Workshop manual and the ETKA parts catalogue is quoted, it is recommended that the procedures and part numbers referenced are checked by the operative as the process within the Workshop manual and the ETKA parts catalogue may have changed. Measure: Refer to the table shown below (depending on model) with regard to any replacement of the front steering uprights In the event the vehicles current parts are at the specified level and regardless of the side in which the parts are fitted, both sides MUST be replaced If
2051562/6
Service Bulletin/Repair Instructions
All Models - 12 Volt Battery condition checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2052394/10
Service Bulletin/Repair Instructions
New Continental GT - New Continental GTC and Bentayga Driver/Passenger door power latch creak on close. Customer statement / workshop findings: Driver or Passenger door creak during the power latch Close function. Technical background: Refer to the Measure section of this TPI
2061195/1
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2053177/13
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2057978/4
Service Bulletin/Repair Instructions
Engine Lubricating Oil - Replenishment. Customer statement / workshop findings: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services. Technical background: In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of engine oil. Oil consumption varies from engine to engine and may change significantly over the life of the engine. Typically, engines with specified running-in periods consume more oil during the running-in period, and the oil consumption will stabilize after the running-in period. Refer to the Owners Manual for specific running-in procedures. Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at which the engine is operated, ambient temperature and road conditions. Additional factors are the amount of oil dilution from water condensation or fuel residue, and the oxidation level of the oil. Certain driving conditions may negatively influence the rate of oil consumption. This can occur while the vehicle is operated in city driving conditions, for example: stop and go traffic with extended idle periods.
2049586/7
Service Bulletin/Repair Instructions
Misfiring, W12 TSI - Excessive carbon build up cylinder leakage. Customer statement/workshop findings: Customer statement: Emission control warning signal displayed, engine misfire Workshop findings: Event entries in engine control unit relating to cylinder misfires â excessive carbon build up to leading to cylinder leakage and spark plug foul Technical background: Deviations in the country-specific fuel specifications can lead to carbon deposits on the injectors. If pronounced these deposits can lead to spark plug fouling, cylinder leakage and fouled injectors all influencing combustion in the cylinder. As a result the above event entries are logged in the engine control unit
2053170/6
Service Bulletin/Repair Instructions
Gear shift optimisation procedure - W12 TSI only. Customer statement / workshop findings: Customer reporting dissatisfaction with transmission shift quality in various driving conditions Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non- approved aftermarket modifications conducted including the modification of the engine control modules ( chip tuning) Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further repairs relating to the shift quality complaint Technical background: IMPORTANT: To allow the engine and transmission to adapt to the customers driving style the vehicle MUST either have covered at least 1000 miles/1600 Km or must have been used over a six week period (which ever occurs first) before carrying out the instructions within this TPI
2053351/6
Service Bulletin/Repair Instructions
Buzzing noise from engine area. Customer statement / workshop findings Workshop findings: Buzzing noise heard at idle from the sump area when the vehicle is elevated on a workshop ramp. The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances. Technical background: A buzzing noise can be generated by the oil pump when the engine is running at idle.
2053428/4
Service Bulletin/Repair Instructions
Vibration noise from the powertrain when park or neutral is selected. Customer statement / workshop findings: Vibration/Tizzing noise from the powertrain area when the vehicle is in Park or Neutral, the noise typically disappears in Drive Technical background: The noise is caused by contact between the transmission cooler pipes and the front subframe
2058423/4
Service Bulletin/Repair Instructions
New Continental GT/GTC, New Flying Spur and Bentayga Speed - Low Oil Pressure Warning During Early Vehicle Life Customer statement/workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure -Lower limit not reached stored in the Master Engine Control Unit (ECU) Technical background: CAUTION: DO NOT CONTINUE WITH THIS DOCUMENT IF THE ENGINE EXHIBITS ANY ABNORMAL MECHANICAL NOISE OR HAS AN ENGINE LUBRICATING OIL LEAK SEEK FURTHER ADVICE THROUGH A NEW OR EXISTING DISS QUERY
2052394/9
Service Bulletin/Repair Instructions
New Continental GT - New Continental GTC and Bentayga Driver/Passenger door power latch creak on close
2059333/2
Service Bulletin/Repair Instructions
Unable to open, or delay in opening the Drivers or Front passenger door from outside using the door handle (Keyless). Customer statement / workshop findings: Unable to open, or a delay in opening the driver or passenger front door from the outside of the vehicle when using the door handle (keyless entry) Technical background: In the event there is a customer complaint regarding the opening of the door from the outside of the vehicle when using the door handle (Keyless entry) please refer to the Measure section of this TPI
2054599/6
Service Bulletin/Repair Instructions
Headlamp operation issues. Customer statement / workshop findings: Headlamp operation issues Technical background: DTCs evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7) There are numerous static and intermittent DTCs which may be evident within the previously mentioned control units, ensure all steps within the Measure section are strictly adhered to
2058411/2
Service Bulletin/Repair Instructions
Seat belt buckle stop button - Missing. Customer statement / workshop findings: Seat belt buckle stop button missing Technical background: The seat belt buckle stop button should be evident as shown in Figure 1
2051519/7
Service Bulletin/Repair Instructions
HVAC operation issues/HVAC Motor defect DTCs logged. Customer statement/workshop findings: HVAC operation issue and HVAC motor defect (DTCs) evident within address 08 Climatronic control unit, the DTCs can be static or sporadic, for example: B108D09: Right temperature flap positioning motor - Component defect Technical background: The HVAC motor/s can become jammed causing HVAC operation issues.
2051526/5
Service Bulletin/Repair Instructions
Rotating screen alignment. Customer statement / workshop findings: The chrome brightware strip on the veneer face fascia panel of the Bentley Rotating Display (BRD) may appear to be misaligned with the chrome strips on the passenger and drivers side fascia panels. In addition, the gapping and fit between the veneer face fascia panel of the BRD and the passenger and drivers side fascia panels may differ from one side to the other. Technical background: The chrome brightware strip is fixed to the veneer face fascia panel with no separate adjustment and as such can appear to be misaligned. The veneer face fascia panel relies on fixed location pins that may be out of tolerance. Rework the veneer face fascia panel to align the chrome brightware strip and/or the gapping between the BRD and the passenger and drivers side fascia panels.
2051712/5
Service Bulletin/Repair Instructions
New Continental GT 48V anti-roll bar cable routing. Customer statement/workshop findings: The 48 volt electrical supply cable looks as if it is trapped between the cross brace and transmission heat shield but is the correct condition. Measure: The 48 volt supply cable (1 ) to the anti-roll bar may appear to be trapped between the front subframe and the engine undersheet (arrows). See Figure 1.ectrical supply cable looks as if it is trapped between the cross brace and transmission heat shield but is the correct condition
2052349/5
Service Bulletin/Repair Instructions
Front seatbelt - Diagnostic Trouble Codes - B130474 and/or B130574. Customer statement / workshop findings Diagnostic Trouble Codes (DTCs) evident in Address: 0015 System name: 15 - Airbag Control Module B130474: Left front seat belt tensioner control module Actuator deviated B130574: Right front seat belt tensioner control module Actuator deviated The DTCs can be evident if the occupant uses a dummy seat belt buckle, the occupant may use the dummy seat belt buckle to prevent a warning light or audible warnings Technical background Dummy seat belt buckles of any description MUST NOT be used under any circumstances, Figure 1 shows an example of a dummy seat belt buckle
2058173/2
Service Bulletin/Repair Instructions
Electrical switch replacement guidelines. Customer statement/workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
2060823/1
Service Bulletin/Repair Instructions
Radio: Reception complaints. Customer statement / workshop findings: All complaints which are related to radio reception issues Technical background: Complaints about the radio reception can have many causes. The radio reception strength/quality at the vehicle location can be an important issue. To process such complaints as effectively as possible it is important to precisely record the circumstances when a complaint occurs. The attached check list is available for this purpose. Please ensure the instructions within the Measure section are strictly adhered to
2059172/4
Service Bulletin/Repair Instructions
New Continental GT, GTC and Flying Spur - Suspension Warning Lamp. Customer statement/workshop findings Suspension warning lamp illuminated on Driver Instrument Panel (DIP). Bentley dynamic ride system: fault - Adapt driving style - See handbook displayed on DIP. Red or yellow Suspension warning lamp illuminated on DIP. Diagnostic Trouble Code (DTC) U005600: Vehicle communication BUS D performance, Symptoms 12689537, 12689541 or 12689542 stored within addresss 0074 - Chassis Control, 00D4 Roll Control System 1 or 00D5 Roll Control System 2. Various Suspension related DTCs stored within address 0074 - Chassis Control, 00D4 Roll Control System 1 and 00D5 Roll Control System 2. Technical
2060596/1
Service Bulletin/Repair Instructions
Transmission DTC - U040100 50273/C461 Invalid Data Received From ECM/PCM 'A'. Customer statement / workshop findings: Diagnostic Trouble Code (DTC) U040100 50273/C461 Invalid Data Received From ECM/PCM "A" stored within the Transmission Control Unit. Technical background: During Adaptive Cruise Control (ACC) brake to stop events, it is possible for the brake pressure to decay at a rate outside of specified parameters, DTC - U040100 50273/C461 Invalid Data Received From ECM/PCM "A" will therefore be stored within the Transmission Control Unit. When the DTC is stored the Customer will not be aware, there will be no warning from the Driver Instrument Panel (DIP) and no effect on performance of the vehicle. Measure: If the DTC is found to be stored within the Transmission Control Unit check the status, if it is Passive / Inactive, the DTC should be ignored and no further action taken. If the DTC is Static / Active, then this should be treated as a genuine vehicle fault, analysis and repair of the fault should therefore be carried out.
2054599/5
Service Bulletin/Repair Instructions
Headlamp operation issues. Customer statement / workshop findings: Headlamp operation issues Technical background: DTCs evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7) There are numerous static and intermittent DTCs which may be evident within the previously mentioned control units, ensure all steps within the Measure section are strictly adhered to
2052785/5
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background: Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).
2060205/1
Service Bulletin/Repair Instructions
Bentayga - Engine Cooling System - DTC P218100. Customer statement / workshop findings: Emission Control Lamp illuminated on Driver Instrument Panel. The time to reach the correct engine coolant operating temperature has increased. Diagnostic Trouble Code (DTC) P218100 - Cooling System Performance is stored in the Engine Control Module (ECM), the vehicle warm up time is longer when compared to other vehicles of the same type. Technical background: It is possible for the engine coolant Thermostat to corrode over time, this corrosion is due to an adverse reaction of the Thermostat material with the engine coolant. The corrosion and subsequent build-up of debris prevents the correct operation of the thermostat when closing, resulting in over cooling. The ECM triggers a DTC when the target engine temperature is outside of the specified parameter.
2049646/3
Service Bulletin/Repair Instructions
Trim Strip For Rear Panel Brake Light Blackware - Paint Adhesion (SC18/05). Technical background: A small number of Rear Panel - Brake Light Trim Strip Assemblies have blackware finishers painted using an incorrect procedure. Remedy: Replace the Rear Panel - Brake Light Trim Strip Assembly
2053177/12
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2028808/4
Service Bulletin/Repair Instructions
Engine oil. Specific oil type and oil consumption reference. Customer statement / workshop findings: Engine oil level requires to:p up between services. Technical background The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2053177/11
Service Bulletin/Repair Instructions
Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. All Vehicle Variants - Spurious DTC List Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2056582/3
Service Bulletin/Repair Instructions
Interior trim - Creak and rattle - Noise identification. Customer statement / workshop findings: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2057841/2
Service Bulletin/Repair Instructions
Windscreen replacement criteria whilst under manufacturers warranty. Customer statement / workshop findings: Windscreen cracked/damaged Technical background: Please refer to the instructions within the Measure section of this TPI in the event that a windscreen is cracked/damaged
2058465/2
Service Bulletin/Repair Instructions
Continental GTC - Hood insulation cover checks prior to replacement Customer statement / workshop findings: Should any of the following components require replacing: -Convertible hood insulation pad -Convertible hood outer cover -Convertible hood inner lining Refer to the onward instructions within this TPI Technical background: Please refer to the instructions within the Measure section of this TPI to check/confirm if the insulation pad is damaged prior to replacement IMPORTANT: In the event the insulation pad is found to be at fault please refer to TPI 2058277/1
2053177/10
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Service: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.
2059333/1
Service Bulletin/Repair Instructions
Unable to open, or delay in opening the Driver's or Front passenger door from outside using the door handle (Keyless) Condition: Unable to open, or a delay in opening the driver or passenger front door from the outside of the vehicle when using the door handle (keyless entry) Technical Background: In the event there is a customer complaint regarding the opening of the door from the outside of the vehicle when using the door handle (Keyless entry) please refer to the Measure section of this TPI
2059219/1
Service Bulletin/Repair Instructions
Speaker distortion/vibration at high volume replacement guidelines (Standard audio systems). Customer statement/workshop findings: Speaker distortion and/or vibration at high volume from the front doors, rear quarters or the rear doors depending on model variant Technical background: Refer to the Measure section of this TPI
2059068/1
Service Bulletin/Repair Instructions
Transmission communication DTCs (Numerous). Customer statement / workshop findings: Drive system fault active on DIP (Figure 1) Technical background Loose pins within the transmission link loom to Mechatronic unit for dual clutch gearbox -J743- connections can lead to communication based DTCs
2058837/1
Service Bulletin/Repair Instructions
DTCs C135DF0 and/or C12F000 evident within the Steering rack and power steering control unit (J500) Customer statement / workshop findings DTCs C135DF0 and/or C12F000 evident within the Steering rack and power steering control unit (J500) Diagnostic address 44 Technical background Refer to the Measure section of this TPI
2058465/1
Service Bulletin/Repair Instructions
Continental GTC - Hood insulation cover checks prior to replacement Customer statement / workshop findings: Should any of the following components require replacing: Convertible hood insulation pad Convertible hood outer cover Convertible hood inner lining Refer to the onward instructions within this TPI Technical background: Please refer to the instructions within the Measure section of this TPI to check/confirm if the insulation pad is damaged prior to replacement IMPORTANT: In the event the insulation pad is found to be at fault please refer to TPI 2058277/1
2057962/2
Service Bulletin/Repair Instructions
DTC's B1916F0 - B1916F3 - B191604 - Back up battery for emergency supply Customer statement / workshop findings: DTCs B19186F0 or B1916F3 or B191604 evident within address 0019 - Gateway (Data bus diagnostic interface control unit) - J533 Technical background: In the event any of the afore mentioned DTCs are evident within address 0019 - Gateway (Data bus diagnostic interface control unit) - J533 - Refer to the Measure section of this TPI Measure: Referring to Figure 1 - Replace the back up battery for emergency supply (Point A)
2058277/2
Service Bulletin/Repair Instructions
Continental GTC - Hood insulation pad tension strap fitting procedure Condition In the event the insulation pad (ARROW - Figure 1) requires replacing, the onward instructions within this TPI must be followed Technical Background The right and left hand tension straps (Figure 2) are no longer fitted at the time of manufacture, the Measure section within this TPI details the procedure which must be followed to fit the tension straps
2058424/1
Service Bulletin/Repair Instructions
New Continental GT and New Continental GTC - Rear quarter glass not fully closing Customer statement / workshop findings: Referring to Figure 1 - During the window and/or door close operation, the front door drop glass closes and seals (Point A) however the rear quarter glass does not fully close and seal (Point B) leaving a gap between the front and rear glass (Point C) Measure: Retailers should advise customers to pull and hold the front window switch up manually (until the affected window is closed) the window close function should return when the customer exits the vehicle and closes the door Alternatively Close the windows by using the convenience close feature if fitted and active (Refer to Owners handbook) Or should the vehicle not have the convenience close feature Open and then immediately close the front door - Check and confirm the quarter glass window now automatically closes.
2058173/1
Service Bulletin/Repair Instructions
Electrical switch replacement guidelines Customer statement / workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
2055254/2
Service Bulletin/Repair Instructions
Top view/Rear view camera - guidelines not visible Condition: Guidelines not showing on display screen when reverse gear selected Technical Background: Due to legal requirements, changes have been made to the visibility of guidelines in the Top view and Rear view camera systems on all vehicles built from May 2018 in the following regions: USA Canada Mexico Puerto Rico On the Top view camera system the guidelines are not visible on first reverse gear selection after engine start, the guidelines are visible on the second selection and thereon after. If the PDC button is pressed the guidelines are always visible. On the Rear view camera system the guidelines are never visible.
2052785/4
Service Bulletin/Repair Instructions
Condition: Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1). 6. Discs have a groove in them (Figure 2) 7. There is chemical contamination on the braking surface of the disc due to a wheel or tyre cleaner being sprayed directly onto the disc (Figure 3). 8. There are pad marks on the brake disc as a result of the brake pad material transferring to the discs. This can occur when a vehicle has been stood for long periods of time in a wet or snowy environment (Figure 4).
2053177/6
Service Bulletin/Repair Instructions
Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Service: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.
2055772/2
Service Bulletin/Repair Instructions
Condition: Battery conditioner inoperative. Technical Background: Corrosion on the contact surfaces of the charger socket and charger lead. If the charging socket or charger lead are wet when the charger is connected this can cause corrosion on the contacts. Service: Check for corrosion on the contact surfaces of both the charger socket and charger lead.
2057965/1
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Condensation evident within the cabin Technical background: Should condensation be evident within the cabin area check and confirm there are no operating issues/DTCs relating to the HVAC system. Should no HVAC issues be evident or the HVAC issues has been rectified and condensation is still evident please refer to the Measure section of this TPI
2057962/1
Service Bulletin/Repair Instructions
Customer statement / workshop findings: DTCs B19186F0 or B1916F3 or B191604 evident within address 0019 - Gateway (Data bus diagnostic interface control unit) - J533 Technical background: In the event any of the afore mentioned DTCs are evident within address 0019 - Gateway (Data bus diagnostic interface control unit) - J533 - Refer to the Measure section of this TPI Measure: Replace the Gateway (Data bus diagnostic interface control unit) - J533 - Back up battery for emergency supply NOTE: The battery is fitted within the control unit
2036267/1
Service Bulletin/Repair Instructions
HVAC Potential spurious Diagnostic Trouble Code (DTC) Customer statement / workshop findings: Customer will not be aware of this code / Workshop may discover this code whilst running a Diagnostic Trouble Code log as part of other investigations on the car Technical background: At low ambient temperatures a spurious fault code may be logged by the HVAC control module in reference to the air quality sensor. The code is stored without being accompanied by any functional failure in the system Measure: The following may be seen during routine interrogation of vehicle systems do not take any investigative action in response to the following fault code unless there is an actual fault evident in the system or a fault in the system has been reported by the owner.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.