Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
2066669/4
Engine coolant - Overheat condition - Warning evident within the DIP - DTC's P2B6500 and P2B8600 are evident. Customer statement: • Engine cooling system overheating And/or • Coolant loss And/or • Warning light in Drivers Information Panel (DIP)
2071239/4
Engine Overheating - Coolant Pump Leaking and Low Coolant Warning | W12. One or a combination of the following is evident: • Coolant leaking from the mechanical coolant pump • Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump • Low coolant level warning displayed within the DIP Or • Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTC’s (various) is evident, in this scenario the operative should also refer to TPI 2051893/-
2061195/4
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns.
2078395/2
Service info: Leather Damage/Anomalies | All Models
2028808/9
Service info: Engine oil - Specific oil type and oil consumption reference. Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2051187/12
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2052785/10
Brake noise identification
2056407/7
Running gear - Noise identification. Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2057978/9
Engine Lubricating Oil - Replenishment
2075331/3
Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC's logged within the Engine Control Module(s).
2075786/2
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2077529/3
Seat Fans Inoperative | All Models | 17-25MY. Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.
2028794/9
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems
2063651/5
Tyre tread/sidewall crack(s)
2064337/4
Usage of E10 fuel. Condition In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI.
2065895/6
Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle.
2073377/3
TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery.
2064648/6
ACC Unavailable-Traffic Assist Failure-Safeguard Failure-Radar Malfunction Warning DIP - Numerous DTC's within 0013. Customer statement: One or numerous of the following issues are evident: • ACC Failure • Traffic Assist Failure • Safeguard Failure • Radar Malfunction
2078190/3
AC System not Cooling - HVAC Evaporator leak | Continental GT/GTC/Flying Spur | 18 - 26MY. Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.
2068946/10
Dynamic ride system warning visible - DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2). Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)
2077519/3
Exterior Gap and Profile Information | 17 - 26MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.
2071131/5
Measured values - Cycle recording instructions. Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.
2078038/2
Service info: Paint Damage/Anomalies | All Models. Condition: In rare instances the customer and/or retailer may identify visual damage/anomalies in the paint finish during or post pre-delivery inspection. These may include: • Uneven sheen or texture • Patchy or blotchy appearance • Inconsistent under lighting • Staining, discolouration, or surface blemishes
2069493/4
Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines. Condition: The right and/or left hand front rearmost lower suspension lever inner hydraulic mounts are leaking oil or showing signs of dry oil stains
2061362/6
DIP pop up 'Engine start system: fault' | Continental GT/GTC/Flying Spur | 18-24MY. Customer statement: Customer unable to intermittently start the engine with the start button Or Engine starts but customer gets a pop up error within the Drivers Information Panel (DIP)
2069806/7
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines
2070497/10
Continental GT and GTC - Window drop glass operation. Condition: • Incorrect operation / function of the front and / or rear window drop glass • Front and / or rear drop glass fails to open / close or attempts to close and re-opens once contact has been made between the glass and applicable seal. • DTC for window regulator motor no basic setting B148754 evident within any of the 4 window control modules (diagnostic address 42, 52, BB and BC) for loss of basic settings.
2078395/1
Service info: Leather Damage/Anomalies | All Models. Condition: In rare instances the customer and/or retailer may identify the presence of damage or visual anomalies on leather trimmed surfaces within the vehicle cabin during or post pre-delivery inspection.
2078709/1
Failure of the Door Subframe Mounting Housing | Continental GT/GTC & Flying Spur. Condition: Failure of the door subframe mounting housing
2078770/1
My Bentley App – Registration Impact on 18MY and 19MY Vehicles. Condition: Customers may report that they are unable to register their 18MY or 19MY Bentley vehicle in the My Bentley App.
2070768/2
New Continental GT/C & New Flying Spur - Air suspension warning light in the DIP. Customer statement: Air suspension warning light within the DIP.
2050542/8
Front Exterior Lighting Steamed Up/Leaks | 12-24MY.
2064555/3
Unusual Suspension Behaviour whilst static | Continental GT/GTC/Flying Spur | 18-24MY. Customer statement: Unusual air suspension behaviour when the vehicle is static for example: • Air suspension raising and lowering without request NOTE: Customer complaints regarding ‘hard’ suspension when driving the vehicle may also be received
2069806/6
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines.
2078190/1
AC System not Cooling - HVAC Evaporator leak | Continental GT/GTC/Flying Spur | 18 - 25MY. Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.
2071239/3
Engine Overheating - Coolant Pump Leaking and Low Coolant Warning | W12. One or a combination of the following is evident: • Coolant leaking from the mechanical coolant pump • Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump • Low coolant level warning displayed within the DIP Or • Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTC’s (various) is evident, in this scenario the operative should also refer to TPI 2051893/-
2075786/1
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2077519/2
Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.
2077529/2
Seat Fans Inoperative | All Models | 17-25MY. Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.
2064200/4
Groan/Creak noise during brake pedal operation | Continental GT/GTC/Flying Spur | 18-24MY. Condition: Groaning/creaking noise heard from the brake pedal during light application, in particular when the vehicle is at operating temperature.
2064555/2
Unusual Suspension Behaviour whilst static | Continental GT/GTC/Flying Spur | 18-24MY. Customer statement: Unusual air suspension behaviour when the vehicle is static for example: • Air suspension raising and lowering without request NOTE: Customer complaints regarding ‘hard’ suspension when driving the vehicle may also be received
2067955/5
BRD Fault Diagnosis - Mechanical Malfunction DTC B140107 | Continental GT/GTC/Flying Spur. Condition: • Bentley Rotational Display (BRD) operational issues • Mechanical malfunction DTC B140107 evident within 005F
2077519/1
Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness
2077529/1
Seat Fans Inoperative | All Models | 17-25MY
2051519/14
HVAC distribution/operational issues - HVAC Motor defect DTC's logged | Continental GT/GTC & Bentayga Series. Condition: • HVAC distribution/operational issues • HVAC motor defect (DTC’s) evident within address 08 - Climatronic control unit, the DTC’s can be static or Intermittent
2066872/6
Fuel Pressure DTC P008700 / P008800 / Engine speed warning evident in the DIP | Continental GT/GTC & Flying Spur W12.
2076639/2
Infotainment Upgrade Unit Diagnosis | Continental GT/GTC and Flying Spur. Condition: Failure evident with Bentley Information Upgrade Unit. Technical Background: The attached document is to aid diagnosis for any faults that may be found within the Bentley Infotainment Upgrade Unit.
2051187/11
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2075318/2
Engine light in the DIP - Various Camshaft adjuster DTC's logged within the Engine Control Module(s).
2071131/3
Measured values - Cycle recording instructions. Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support
2028794/8
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited
2057978/8
Engine Lubricating Oil - Replenishment. Condition: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires “topping up” between services.
2064337/3
Usage of E10 fuel. Condition: In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products • All vehicles produced post 1990 Model year can be run using E10 fuel However • All vehicles produced before 1990 Model year MUST NOT use E10 fuel
2075331/2
Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC's logged within the Engine Control Module(s),
2028808/8
Service info: Engine oil - Specific oil type and oil consumption reference. Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2063410/7
Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Condition: Issue suspected with the Infotainment Main unit (5F / J794) - For example: • MMI screen image flickers or goes blank • No response to selection • Audio cuts out
2056407/6
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering.
2063017/4
Road wheel inspection procedure. Condition: In the event a complaint is received regarding road wheel/s condition for example: • Scratches • Corrosion • Damage • Blemishes • Chipping
2064648/5
ACC Unavailable-Traffic Assist Failure-Safeguard Failure-Radar Malfunction Warning DIP - Numerous DTC's within 0013. Customer statement: One or numerous of the following issues are evident: • ACC Failure • Traffic Assist Failure • Safeguard Failure • Radar Malfunction
2068946/9
DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)
2073377/2
TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery.
2052785/9
Brake noise identification. Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: • Brake discs or pads are close to their wear limit • New brake pads and/or discs have not been properly bedded in after installation • Aftermarket pads or discs are installed • There is debris such as small stones, grit, road salt or sand between the brake disc and pad • Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.