Vehicle report

2024 BENTLEY FLYING SPUR

Compare every BENTLEY FLYING SPUR yearNHTSA and EPA records

Service bulletins

318 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

2057841/5

Service Bulletin/Repair Instructions

Windscreen replacement criteria whilst under manufacturers warranty.

2078038/5

Service Bulletin/Repair Instructions

Service info: Paint Damage/Anomalies | All Models

2061369/14

Service Bulletin/Repair Instructions

Engine Overheating - Warning in the DIP | V8 Kovomo. Customer statement / workshop findings: One or a combination of the following symptoms are evident • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649

2083061/1

Service Bulletin/Repair Instructions

Real Wear Setup and Guide using VYSOR

2078395/3

Service Bulletin/Repair Instructions

Service info: Leather Damage/Anomalies | All Models

2061369/13

Service Bulletin/Repair Instructions

Engine Overheating - Warning in the DIP | V8 Kovomo. Customer statement / workshop findings: One or a combination of the following symptoms are evident: • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649

2070638/3

Service Bulletin/Repair Instructions

Water evident on the A-Post pillar seam - Water dripping behind the door seal - Sunroof specified vehicles only.

2051562/17

Service Bulletin/Repair Instructions

12 volt - Battery condition checks - Battery replacement requirements

2055036/9

Service Bulletin/Repair Instructions

My Bentley - Connected services. Customer statement / workshop findings: Complaints relating to My Bentley connected services.

2071933/5

Service Bulletin/Repair Instructions

Headlamp Control Unit Replacement | Bentayga and Flying Spur. Customer statement / workshop findings: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp)

2078190/7

Service Bulletin/Repair Instructions

AC System not Cooling - HVAC Leakage Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

2081085/2

Service Bulletin/Repair Instructions

V8 Engine - Ticking Noise, Misfiring and Possible Low Oil Pressure Indications. Customer statement: The customer may report an audible ticking noise from the top of the engine, low oil pressure warnings / MIL on the Driver Information Panel, and/or misfiring during engine operation

2028794/10

Service Bulletin/Repair Instructions

Engine coolant mixture - Restrictions on use of desalinated water.

2057978/10

Service Bulletin/Repair Instructions

Engine Lubricating Oil - Replenishment. Customer statement / workshop findings: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires “topping up” between services.

2063729/6

Service Bulletin/Repair Instructions

Fitment of control modules from donor vehicles for test purposes.

2064648/7

Service Bulletin/Repair Instructions

ACC Unavailable-Traffic Assist Failure-Safeguard Failure-Radar Malfunction Warning DIP - Numerous DTC's within 0013. Customer statement: One or numerous of the following issues are evident: • ACC Failure • Traffic Assist Failure • Safeguard Failure • Radar Malfunction

2068946/12

Service Bulletin/Repair Instructions

Dynamic ride system warning visible - DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2). Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP)

2073377/4

Service Bulletin/Repair Instructions

TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery.

2075318/5

Service Bulletin/Repair Instructions

Engine light in the DIP - Various Camshaft adjuster DTC’s logged within the Engine Control Module(s).

2077519/4

Service Bulletin/Repair Instructions

Exterior Gap and Profile Information. Customer statement / workshop findings: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.

2078038/4

Service Bulletin/Repair Instructions

Service info: Paint Damage/Anomalies | All Models

2078773/2

Service Bulletin/Repair Instructions

Importance of Setting Delivery Date to Activate Full Customer Licenses | 24MY - Onwards. Customer statement / workshop findings: Customers may report a loss of connected services functionality approximately 12 months after vehicle handover.

2079835/2

Service Bulletin/Repair Instructions

Seat Belt and Safe Guard Alerts - Mechanical malfunction DTC B101C07 evident within 0015. Customer Statement: While driving, the seat belt warning system suddenly comes on and a system safe guard warning also appears in the Driver’s Instrument Panel (DIP).

2080097/2

Service Bulletin/Repair Instructions

Service info: Conversion of imported vehicles. Technical background: Conversion of a vehicle for use in a market other than the one for which it was originally designed or intended is not supported. Enquiries related to conversions or retrofits of vehicles from (or to) other markets (e.g. reimport from USA or UK) are not supported by Technical Support. Vehicles are developed and constructed according to specific market requirements of the respective destination country. As the compatibility of different components (e.g. control units) cannot be defined comprehensively regarding their mutual dependence and interaction in the case of modifications, and in order to prevent danger or risks due to constructional changes, support or advice regarding these modifications cannot be provided.

2080680/2

Service Bulletin/Repair Instructions

Organ stop air regulator jammed / broken / electrical value wrong reading. Customer Statement: Airflow from the organ stops (air regulators) is not functioning correctly; vents may be stuck, broken, or showing incorrect operation.

2080795/2

Service Bulletin/Repair Instructions

Service Info: Cleaning and Care Guidance for Dinamica Interior Trim Materials

2080814/2

Service Bulletin/Repair Instructions

Service Info: Interior Veneer Replacement. Customer statement / workshop findings: For any interior veneer replacement: raise and obtain approval of a Technical DISS query before ordering. This ensures VIN correct specification and prevents visual mismatch.

2080901/2

Service Bulletin/Repair Instructions

Sporadic entries - Nano connector contact testing. Customer statement / workshop findings: Sporadic entries in control units that use Nanotype terminals, including the airbag control unit J234, the engine control unit J623 and the emergency call and communication unit J949. These may be accompanied by intermittent electrical behaviour or repeated DTCs after earlier diagnostic checks.

2081243/2

Service Bulletin/Repair Instructions

Service Info: Engine Control Module (ECM) 5V Reference Circuits. Customer statement / workshop findings: This TPI provides supplementary technical information to support diagnosis of ECM 5V reference circuit DTCs. It details the sensors associated with each reference circuit (A, B, and C) and outlines relevant guidance to assist in isolating faults when any of the following DTCs are stored in the Engine Electronics (diagnostic address: 0001) • Sensor Reference Voltage “A” Circuit – Open / High / Low (P0641, P0643, P0642) • Sensor Reference Voltage “B” Circuit – Open / High / Low (P0651, P0653, P0652) • Sensor Reference Voltage “C” Circuit – Open / High / Low (P0697, P0699, P0698)

2081721/2

Service Bulletin/Repair Instructions

Vehicle Central Locking – Door Locking / Unlocking Functional Complaints. Customer Statement: The customer reports that the vehicle door locking and/or unlocking does not function correctly. This may include intermittent operation, non-response to remote or interior commands, or inconsistent locking behaviour.

2028808/10

Service Bulletin/Repair Instructions

Service info: Engine oil – Specific oil type and oil consumption reference.

2051187/13

Service Bulletin/Repair Instructions

Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)

2063855/13

Service Bulletin/Repair Instructions

DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Customer statement / workshop findings: • Lane Assist and / or Traffic Assist are not functional • DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or • DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or • DTC U112300 with symptom Code 1123220 within address 00A5

2068273/6

Service Bulletin/Repair Instructions

Multiple random misfires evident during PDI.

2075331/5

Service Bulletin/Repair Instructions

Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC’s logged within the Engine Control Module(s). Customer statement / workshop findings: Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC’s logged within the Engine Control Module (s)

2075786/3

Service Bulletin/Repair Instructions

Airbag, fire, accident (safety-related enquiry - reporting forms) There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.

2082308/1

Service Bulletin/Repair Instructions

Satellite Values Not Displayed in MVBs - J949 Emergency Call Control Module (Conbox). Customer statement / workshop findings: During diagnosis using ODIS, Measured Value Blocks (MVBs) for: Visible satellites, tracked satellites (within J949 Emergency Call Control Module – Conbox) may display blank or no value. This condition may be interpreted as a GPS reception fault, antenna issue or connectivity malfunction. Diagnostic logs may also show absence of satellite values.

2061369/12

Service Bulletin/Repair Instructions

Engine Overheating - Warning in the DIP | V8 Kovomo One or a combination of the following symptoms are evident: • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649

2071131/6

Service Bulletin/Repair Instructions

Measured values - Cycle recording instructions Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support Technical Background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis

2078799/3

Service Bulletin/Repair Instructions

Auxiliary Coolant Pump Control Circuit Low - DTC P26F500 | Continental GT/GTC & Flying Spur V8 Kovomo | 24MY Customer Statement: Engine MIL Light on Driver’s Instrument Panel (DIP)

2081882/1

Service Bulletin/Repair Instructions

Navigation Map Update Process - MIB2 Infotainment Systems. Customer statement / workshop findings: The customer requests improved and/or newer navigation functionality, including access to the latest navigation maps and updated map content.

2082002/1

Service Bulletin/Repair Instructions

B200FFE - Internal Malfunction Logged in Sway Stablization Control Units (00D4/00D5). Customer statement / workshop findings: During fault finding, the following may be observed: DTC B200FFE (Internal Malfunction) stored in the following diagnostic address: • Front Sway Stablization Control Unit (00D4)Or • Rear Sway Stablization Control Unit (00D5)

2074992/3

Service Bulletin/Repair Instructions

Flying B mascot clear wings replacement procedure. Customer statement / workshop findings: One or both of the Flying B mascot clear wings are missing

2078190/6

Service Bulletin/Repair Instructions

AC System not Cooling - HVAC Leakage. Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

2081987/1

Service Bulletin/Repair Instructions

Panorama Sliding Sunroof - Creaking Noise from Rear Rail Area | Flying Spur

2078038/3

Service Bulletin/Repair Instructions

Service info: Paint Damage/Anomalies | All Models Customer statement / workshop findings: In rare instances the customer and/or retailer may identify visual damage/anomalies in the paint finish during or post pre-delivery inspection. These may include: • Uneven sheen or texture • Patchy or blotchy appearance • Inconsistent under lighting • Staining, discolouration, or surface blemishes

2081947/1

Service Bulletin/Repair Instructions

W12 Engine - DTC P192400 control module pin code implausible signal logged in 0001 /0011. Customer Statement: The customer may report one or more of the following after vehicle repairs: • Engine does not start following workshop work • Drive System Fault warning displayed in the instrument cluster (Kombi).

2054635/8

Service Bulletin/Repair Instructions

Fluid leak from front air spring.

2063729/5

Service Bulletin/Repair Instructions

Fitment of control modules from donor vehicles for test purposes. Technical background If an issue is suspected for one of the control modules listed below: • Onboard supply control unit (J519) • Convenience system central control unit (J393) • Data bus diagnostics interface (J533) • Control unit 1 for Information Electronics (J794) • Control unit in dash panel insert (J285) • Emergency call module control unit (J949) The fitment of donor parts from another vehicle is not advisable and only possible if approved from Product Support via an open DISS query.

2081721/1

Service Bulletin/Repair Instructions

Vehicle Central Locking – Door Locking / Unlocking Functional Complaints Customer Statement The customer reports that the vehicle door locking and/or unlocking does not function correctly. This may include intermittent operation, non-response to remote or interior commands, or inconsistent locking behaviour.

2066480/9

Service Bulletin/Repair Instructions

Headlamp switch not working / not illuminated - Numerous DTC's within 0009-Central Electrics (BCM1) Customer statement: • Headlamp switch not working / not illuminated when the ignition is switched on (following an ignition switch off) And/or • Yellow warning light/message within DIP (Adaptive lighting fault) And / or • Loss of rear fog light activation And / or • Loss of all-weather lighting mode activation And / or • Headlamps will default to dipped beam (however, high beam activation will still be possible manually)

2051562/16

Service Bulletin/Repair Instructions

12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable

2071525/4

Service Bulletin/Repair Instructions

Driver / Passenger door(s) creak on close - All models (front and / or rear). Customer statement / workshop findings: Driver and / or Passenger door creak during the “Power close” function - Front and / or rear (Depending on vehicle type)

2081472/1

Service Bulletin/Repair Instructions

Water Ingress in the Door Infill Panel Area | Flying Spur Customers may report one or more of the following concerns: • Evidence of water ingress into the cabin, typically visible on or around the lower door trim area. • Damp carpet or moisture traces following rainfall or vehicle washing

2055036/8

Service Bulletin/Repair Instructions

My Bentley - Connected services. Customer statement / workshop findings: Complaints relating to My Bentley connected services

2079115/2

Service Bulletin/Repair Instructions

Turbo Charger Under-boost - DTC P029900 is evident in 0001 | V8 Kovomo | All Models. Customer Statement: The engine warning light comes on and the vehicle loses power.

2080902/2

Service Bulletin/Repair Instructions

DTC B101629 and/or B12F129 and/or B151329 evident with 0015 (Airbag) with Airbag Indicator Lamp - Illuminated. Customer Statement: The customer reports that the airbag warning lamp is illuminated in the instrument cluster and the front passenger airbag indicator lamp within the roof console does not function.

2071933/4

Service Bulletin/Repair Instructions

Headlamp Control Unit Replacement | Bentayga and Flying Spur | 20,21,22,24,25,26MY. Customer statement / workshop findings: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp)

2081243/1

Service Bulletin/Repair Instructions

Service Info: Engine Control Module (ECM) 5V Reference Circuits. This TPI provides supplementary technical information to support diagnosis of ECM 5V reference circuit DTCs. It details the sensors associated with each reference circuit (A, B, and C) and outlines relevant guidance to assist in isolating faults when any of the following DTCs are stored in the Engine Electronics (diagnostic address: 0001)

2078190/5

Service Bulletin/Repair Instructions

AC System not Cooling - HVAC Leakage. Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

2081029/1

Service Bulletin/Repair Instructions

W12 Engine - Ticking Noise and Possible Low Oil Pressure Indications. The customer may report a ticking noise from the upper engine area, low oil pressure warnings, or a flashing MIL during engine operation.

2081085/1

Service Bulletin/Repair Instructions

V8 Engine - Ticking Noise, Misfiring and Possible Low Oil Pressure Indications. The customer may report an audible ticking noise from the top of the engine, low oil pressure warnings / MIL on the Driver Information Panel, and/or misfiring during engine operation.

2051562/15

Service Bulletin/Repair Instructions

12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable

2055036/7

Service Bulletin/Repair Instructions

My Bentley - Connected services Customer statement / workshop findings: Complaints relating to My Bentley connected services.

2080097/1

Service Bulletin/Repair Instructions

Service info: Conversion of imported vehicles

2080902/1

Service Bulletin/Repair Instructions

Front Passenger Airbag Indicator Lamp - Illuminated / Indicator Not Functioning. Customer Statement: The customer reports that the airbag warning lamp is illuminated in the instrument cluster and the front passenger airbag indicator lamp within the roof console does not function. Figure

2062257/7

Service Bulletin/Repair Instructions

Keyless door entry does not work - Front Outside Door Handle(s) - Touch Sensor DTC B147613 and/or B147713 are present.

2080795/1

Service Bulletin/Repair Instructions

Service Info: Cleaning and Care Guidance for Dinamica Interior Trim Materials. Condition: Customers and retailers may raise enquiries regarding the cleaning and appearance of Dinamica interior trim materials. Workshop inspection confirms no material defects, with concerns related solely to approved cleaning and maintenance guidance

2080901/1

Service Bulletin/Repair Instructions

Sporadic entries - Nano connector contact testing. Condition: Sporadic entries in control units that use Nanotype terminals, including the airbag control unit J234, the engine control unit J623 and the emergency call and communication unit J949. These may be accompanied by intermittent electrical behaviour or repeated DTCs after earlier diagnostic checks.

2080753/1

Service Bulletin/Repair Instructions

58‑Way Transmission Control Module (TCM) Connector - Terminal Replacement. Customers may report one or more of the following concerns: • Transmission related warning messages displayed in the instrument cluster. • Irregular or unexpected gearshift behaviour. • Intermittent drivability concerns.

2080808/1

Service Bulletin/Repair Instructions

Side Mirror - Loud Noise During Folding Operation. Customer Statement: Customers may report a loud or abnormal noise from one side mirror during the automatic folding or unfolding operation.

2080814/1

Service Bulletin/Repair Instructions

Service Info: Interior Veneer Replacement. Condition: For any interior veneer replacement: raise and obtain approval of a Technical DISS query before ordering. This ensures VIN correct specification and prevents visual mismatch.

2051562/14

Service Bulletin/Repair Instructions

12 volt - Battery condition checks - Battery replacement requirements. Condition: 12 volt battery flat or unserviceable

2058354/7

Service Bulletin/Repair Instructions

New Flying Spur - Flying "B" Mascot. Condition: This Technical Product Information (TPI) Document is designed to give repair guidance and standardised fault reporting for Flying “B” functionality, poor finish and damage concerns.

2075318/4

Service Bulletin/Repair Instructions

Engine light in the DIP - Various Camshaft adjuster DTC's logged within the Engine Control Module(s).

2075331/4

Service Bulletin/Repair Instructions

Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC's logged within the Engine Control Module(s)

2062184/10

Service Bulletin/Repair Instructions

Electronic Parking Brake (EPB) functionality issues. The following issues could be evident during PDI or found whilst in service: • Electronic Parking Brake (EPB) found not operating to specification • EPB may not hold the car effectively • Parking brake components showing signs of wear • Parking brake warning light may also be evident within the DIP, stating ‘Parking brake fault detected. Stop the vehicle in a safe place and refer to the owner’s manual.’

2079115/1

Service Bulletin/Repair Instructions

Turbo Charger Under-boost - DTC P029900 is evident in 0001 | V8 Kovomo | All Models. Customer Statement: The engine warning light comes on and the vehicle loses power. Workshop Findings: Customer statement can be verified and the following entries may be logged within the engine control unit. • P029900: Turbo/Super Charger Under-boost, passive/sporadic.

2080680/1

Service Bulletin/Repair Instructions

2079600/1

Service Bulletin/Repair Instructions

Belt tensioner damper replacement guidelines | V8 Kovomo. Condition: The belt tension damper is exhibiting oil leakage or signs of residual oil staining.

2079835/1

Service Bulletin/Repair Instructions

2078190/4

Service Bulletin/Repair Instructions

AC System not Cooling - HVAC Leakage. Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

2079669/1

Service Bulletin/Repair Instructions

Questionnaire For All Technical Connected Car Queries. Condition: This questionnaire is designed to gather all necessary information from retailers before escalating a technical request through DISS for connected car related issues.

2061369/11

Service Bulletin/Repair Instructions

Engine Overheating - Warning in the DIP | V8 Kovomo. One or a combination of the following symptoms are evident • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649

2068946/11

Service Bulletin/Repair Instructions

2075318/3

Service Bulletin/Repair Instructions

Engine light in the DIP - Various Camshaft adjuster DTC's logged within the Engine Control Module(s). Condition: Engine light in the DIP - Various Camshaft adjuster DTC’s logged within the Engine Control Module(s)

2071239/5

Service Bulletin/Repair Instructions

Engine Overheating - Coolant Pump Leaking and Low Coolant Warning | W12. Condition: One or a combination of the following is evident: • Coolant leaking from the mechanical coolant pump • Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump • Low coolant level warning displayed within the DIP

2066669/4

Service Bulletin/Repair Instructions

Engine coolant - Overheat condition - Warning evident within the DIP - DTC's P2B6500 and P2B8600 are evident. Customer statement: • Engine cooling system overheating And/or • Coolant loss And/or • Warning light in Drivers Information Panel (DIP)

2061195/4

Service Bulletin/Repair Instructions

Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns.

2078395/2

Service Bulletin/Repair Instructions

Service info: Leather Damage/Anomalies | All Models

2028808/9

Service Bulletin/Repair Instructions

Service info: Engine oil - Specific oil type and oil consumption reference. Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

2051187/12

Service Bulletin/Repair Instructions

Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)

2052785/10

Service Bulletin/Repair Instructions

Brake noise identification

2056407/7

Service Bulletin/Repair Instructions

Running gear - Noise identification. Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system

2057978/9

Service Bulletin/Repair Instructions

Engine Lubricating Oil - Replenishment

2063855/12

Service Bulletin/Repair Instructions

DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Condition: • Lane Assist and / or Traffic Assist are not functional • DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or • DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or • DTC U112300 with symptom Code 1123220 within address 00A5

2068273/5

Service Bulletin/Repair Instructions

Multiple random misfired evident during PDI. Condition: Multiple random cylinder misfire DTC’s detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: • V8 - ECM 1 - V8 (Address 01) ECM control unit • W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)

2075331/3

Service Bulletin/Repair Instructions

Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC's logged within the Engine Control Module(s).

2075786/2

Service Bulletin/Repair Instructions

Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.

2077529/3

Service Bulletin/Repair Instructions

Seat Fans Inoperative | All Models | 17-25MY. Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.

2028794/9

Service Bulletin/Repair Instructions

2063651/5

Service Bulletin/Repair Instructions

Tyre tread/sidewall crack(s)

2064337/4

Service Bulletin/Repair Instructions

Usage of E10 fuel. Condition In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI.

2065895/6

Service Bulletin/Repair Instructions

Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle.

2073377/3

Service Bulletin/Repair Instructions

TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery.

2074835/3

Service Bulletin/Repair Instructions

Calendar function - No longer available. Condition: Calendar feature in the MMI does not work although the tile is visible Calendar feature in the ‘MyBentley’ App no longer visible

2078799/2

Service Bulletin/Repair Instructions

Auxiliary Coolant Pump Control Circuit Low - DTC P26F500 | Continental GT/GTC & Flying Spur V8 Kovomo | 24MY. Customer Statement: Engine MIL Light on Driver’s Instrument Panel (DIP) Workshop

2064648/6

Service Bulletin/Repair Instructions

2078190/3

Service Bulletin/Repair Instructions

AC System not Cooling - HVAC Evaporator leak | Continental GT/GTC/Flying Spur | 18 - 26MY. Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

2068946/10

Service Bulletin/Repair Instructions

2077519/3

Service Bulletin/Repair Instructions

Exterior Gap and Profile Information | 17 - 26MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.

2071131/5

Service Bulletin/Repair Instructions

Measured values - Cycle recording instructions. Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.

2069493/4

Service Bulletin/Repair Instructions

Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines. Condition: The right and/or left hand front rearmost lower suspension lever inner hydraulic mounts are leaking oil or showing signs of dry oil stains

2078799/1

Service Bulletin/Repair Instructions

Auxiliary Coolant Pump Control Circuit Low - DTC P26F500 | Continental GT/GTC & Flying Spur V8 Kovomo | 24MY. Customer Statement: Engine MIL Light on Driver’s Instrument Panel (DIP)

2061362/6

Service Bulletin/Repair Instructions

DIP pop up 'Engine start system: fault' | Continental GT/GTC/Flying Spur | 18-24MY. Customer statement: Customer unable to intermittently start the engine with the start button Or Engine starts but customer gets a pop up error within the Drivers Information Panel (DIP)

2069806/7

Service Bulletin/Repair Instructions

HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines

2078395/1

Service Bulletin/Repair Instructions

Service info: Leather Damage/Anomalies | All Models. Condition: In rare instances the customer and/or retailer may identify the presence of damage or visual anomalies on leather trimmed surfaces within the vehicle cabin during or post pre-delivery inspection.

2078709/1

Service Bulletin/Repair Instructions

Failure of the Door Subframe Mounting Housing | Continental GT/GTC & Flying Spur. Condition: Failure of the door subframe mounting housing

2075481/3

Service Bulletin/Repair Instructions

HVAC intermittently not cooling Diagnostic Trouble Code(s) U1A2900 and / or U1A2A00 evident. Customer statement: HVAC intermittently not cooling

2078773/1

Service Bulletin/Repair Instructions

Importance of Setting Delivery Date to Activate Full Customer Licenses | 24MY - Onwards. Condition: Customers may report a loss of connected services functionality approximately 12 months after vehicle handover.

2075447/2

Service Campaign

Climate control module (diagnostic address 0008) software update (SC24/29). The update ensures the HVAC system operates to specification and also ensures that one or a combination of the following DTC’s are not logged: U1A2900: Interior air conditioning Function restriction start / stop And / Or U1A2A00: Interior air conditioning Function restriction AC operation

2070768/2

Service Bulletin/Repair Instructions

New Continental GT/C & New Flying Spur - Air suspension warning light in the DIP. Customer statement: Air suspension warning light within the DIP.

2078357/1

Service Campaign

V8 KoVoMo Software Update Package (NAR) | Continental GT/GTC/Flying Spur | 23- 24MY (SC25/34) 1. Improved Turbo Boost Control Pressure self-healing function. 2. Improved Oil Pressure Control Valve self-healing function. 3. Brake Light Plausibility Timer adjustment

2050542/8

Service Bulletin/Repair Instructions

Front Exterior Lighting Steamed Up/Leaks | 12-24MY.

2064555/3

Service Bulletin/Repair Instructions

Unusual Suspension Behaviour whilst static | Continental GT/GTC/Flying Spur | 18-24MY. Customer statement: Unusual air suspension behaviour when the vehicle is static for example: • Air suspension raising and lowering without request NOTE: Customer complaints regarding ‘hard’ suspension when driving the vehicle may also be received

2069806/6

Service Bulletin/Repair Instructions

HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines.

2078338/1

Service Bulletin/Repair Instructions

Rear Door Blind Defective Operation | Flying Spur | 20-26MY. Customer may report one or more of the following issues with the rear door blind: • Blind does not retract or extend properly • Blind fabric appears damaged or distorted • Letterbox-style flap is loose or detached • Audible rattling or clicking noise from door panel • Blind assembly partially or fully inoperative.

2077712/3

Service Campaign

W12 Software Update Package (NAR Only) | Continental GT/GTC/Flying Spur | 24MY (SC25/12). Software updates must be applied to the vehicle. The updates are for the following: 1. Improved Engine Fan control function. 2. Brake Light Plausibility Timer adjustment. Corrects the potential triggering of Diagnostic Trouble Codes 3. Improved Engine Fan control robustness under idle conditions.

2078190/1

Service Bulletin/Repair Instructions

AC System not Cooling - HVAC Evaporator leak | Continental GT/GTC/Flying Spur | 18 - 25MY. Customer Statement: The customer may find that the A/C system not blowing cold air and / or Cooling performance has declined over time.

2071933/3

Service Bulletin/Repair Instructions

Headlamp Control Unit Replacement | Bentayga and Flying Spur | 20,21,22,24MY. Condition: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp).

2061369/10

Service Bulletin/Repair Instructions

2071933/2

Service Bulletin/Repair Instructions

Headlamp Control Unit Replacement | Bentayga and Flying Spur | 20,21,22,24MY. Condition Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp).

2075786/1

Service Bulletin/Repair Instructions

2077519/2

Service Bulletin/Repair Instructions

Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness.

2077529/2

Service Campaign

Seat Fans Inoperative | All Models | 17-25MY. Condition: Customer may report that the seat ventilation system is not functioning with no airflow from the seat ventilation ducts.

2064200/4

Service Bulletin/Repair Instructions

Groan/Creak noise during brake pedal operation | Continental GT/GTC/Flying Spur | 18-24MY. Condition: Groaning/creaking noise heard from the brake pedal during light application, in particular when the vehicle is at operating temperature.

2064555/2

Service Bulletin/Repair Instructions

2067955/5

Service Bulletin/Repair Instructions

BRD Fault Diagnosis - Mechanical Malfunction DTC B140107 | Continental GT/GTC/Flying Spur. Condition: • Bentley Rotational Display (BRD) operational issues • Mechanical malfunction DTC B140107 evident within 005F

2077519/1

Service Bulletin/Repair Instructions

Exterior Gap and Profile Information | 17 - 25MY. Condition: Customer and/or retailer may raise an issue with panel gaps/alignment or flushness

2077529/1

Service Bulletin/Repair Instructions

Seat Fans Inoperative | All Models | 17-25MY

2075419/2

Service Bulletin/Repair Instructions

DTC P057300 within the ECM(s) | Continental GT/GTC/Flying Spur | V8 Kovomo & W12 | 24 MY. The following symptoms may be evident: • Engine warning light evident within the DIP along with Drive system warning / safeguard warning in the DIP • DTC P057300: Brake Switch "A" Circuit High evident within the Engine Control Module(s)

2077712/2

Service Campaign

W12 Software Update Package (NAR Only) | Continental GT/GTC/Flying Spur | 24MY (SC25/12). Technical background: Software updates must be applied to the vehicle. The updates are for the following: 1. Improved Engine Fan control function. 2. Brake Light Plausibility Timer adjustment. 3. Improved Engine Fan control robustness under idle conditions.

2051519/14

Service Bulletin/Repair Instructions

HVAC distribution/operational issues - HVAC Motor defect DTC's logged | Continental GT/GTC & Bentayga Series. Condition: • HVAC distribution/operational issues • HVAC motor defect (DTC’s) evident within address 08 - Climatronic control unit, the DTC’s can be static or Intermittent

2051187/11

Service Bulletin/Repair Instructions

2061369/9

Service Bulletin/Repair Instructions

Engine overheating - Warning in the DIP (V8 Kovomo). Condition: One or a combination of the following symptoms are evident: • Engine overheat warning in the DIP (Engine overheating) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649

2068273/4

Service Bulletin/Repair Instructions

Multiple random misfires evident during PDI. Condition: Multiple random cylinder misfire DTC’s detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: • V8 - ECM 1 - V8 (Address 01) ECM control unit • W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)

2070041/4

Service Bulletin/Repair Instructions

Engine coolant overheat warning in the DIP - One or a combination of DTC's may be evident P017B00 - P017C00 - P017E00. Customer statement: Engine coolant overheat warning within the DIP

2075318/2

Service Bulletin/Repair Instructions

Engine light in the DIP - Various Camshaft adjuster DTC's logged within the Engine Control Module(s).

2071131/3

Service Bulletin/Repair Instructions

Measured values - Cycle recording instructions. Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support

2028794/8

Service Bulletin/Repair Instructions

Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited

2057978/8

Service Bulletin/Repair Instructions

Engine Lubricating Oil - Replenishment. Condition: Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires “topping up” between services.

2059149/6

Service Bulletin/Repair Instructions

Engine OIl - Consumption - V8 Kovomo. Condition: Engine oil warning lamp illuminated within the Drivers Instrument Panel (DIP) Engine oil requires “topping up” between services Excessive engine oil consumption

2064337/3

Service Bulletin/Repair Instructions

Usage of E10 fuel. Condition: In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products • All vehicles produced post 1990 Model year can be run using E10 fuel However • All vehicles produced before 1990 Model year MUST NOT use E10 fuel

2064679/5

Service Bulletin/Repair Instructions

Oil leaking from tell tale hole - CDA actuator fixings or Fuel rail fixings or Vaccum assembly fixings - V8 Kovomo.

2065215/2

Service Bulletin/Repair Instructions

V8 Kovomo engine replacement (Fitment of ancillary components). Condition: Torque values for ancillary components (used during engine replacement) are not currently available within the Repair manual The affected components and torque values are as listed within the Technical background section of this TPI

2075331/2

Service Bulletin/Repair Instructions

Engine light in the DIP - Various oxygen sensor / Fuel ratio DTC's logged within the Engine Control Module(s),

2028808/8

Service Bulletin/Repair Instructions

Service info: Engine oil - Specific oil type and oil consumption reference. Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering

2063855/11

Service Bulletin/Repair Instructions

2063410/7

Service Bulletin/Repair Instructions

Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Condition: Issue suspected with the Infotainment Main unit (5F / J794) - For example: • MMI screen image flickers or goes blank • No response to selection • Audio cuts out

2056407/6

Service Bulletin/Repair Instructions

Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering.

2063017/4

Service Bulletin/Repair Instructions

Road wheel inspection procedure. Condition: In the event a complaint is received regarding road wheel/s condition for example: • Scratches • Corrosion • Damage • Blemishes • Chipping

2063651/4

Service Bulletin/Repair Instructions

Tyre tread/sidewall crack(s)

2064648/5

Service Bulletin/Repair Instructions

2065148/5

Service Bulletin/Repair Instructions

V8 Kovomo - Engine MIL light on - DTC ' P04F000: EVAP system high pressure purge line performance' evident. Customer statement: • Engine MIL light illuminated within the DIP Workshop findings and observations: • DTC ‘P04F000: EVAP system high pressure purge line performance’ evident

2068946/9

Service Bulletin/Repair Instructions

2071674/3

Service Bulletin/Repair Instructions

V8 Kovomo - DTC - P025C00: Fuel Pump Module Control Circuit Low logged in 0001. Condition: • Engine management light illuminated within the DIP • DTC P025C00 Fuel Pump Module Control Circuit Low is evident within 0001 (Engine control unit)

2073377/2

Service Bulletin/Repair Instructions

TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery.

2052785/9

Service Bulletin/Repair Instructions

Brake noise identification. Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: • Brake discs or pads are close to their wear limit • New brake pads and/or discs have not been properly bedded in after installation • Aftermarket pads or discs are installed • There is debris such as small stones, grit, road salt or sand between the brake disc and pad • Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time

2066480/8

Service Bulletin/Repair Instructions

Headlamp switch not working / not illuminated - Numerous DTC's within 0009-Central Electrics (BCM1). Customer statement: • Headlamp switch not working / not illuminated when the ignition is switched on (following an ignition switch off) And/or • Yellow warning light/message within DIP (Adaptive lighting fault) And / or • Loss of rear fog light activation And / or • Loss of all-weather lighting mode activation And / or • Headlamps will default to dipped beam (however, high beam activation will still be possible manually)

2075533/1

Service Bulletin/Repair Instructions

Rear mood lighting strip replacement guidelines.

2075697/1

Service Bulletin/Repair Instructions

Front carpets / Mats wet - Musty smell in the cabin - Suspected leak from the water and condensate drains. Customer statement / workshop findings: • Water ingress into the left and/or right hand foot well • Front carpets and/or foot mats are wet • Musty smell in the cabin

2075769/1

Service Bulletin/Repair Instructions

Gear selection not possible after replacing the transmission or hydraulic control unit.

2075810/2

Service Bulletin/Repair Instructions

Rear Shock absorber leaking (Left and / or Right)

2075810/1

Service Bulletin/Repair Instructions

Customer statement / workshop findings: Oil leak evident from the rear shock absorber (Left and / or Right)

2070638/2

Service Bulletin/Repair Instructions

Water evident on the A-Post pillar seam - Water dripping behind the door seal - Sunroof specified vehicles only.

2073954/2

Service Bulletin/Repair Instructions

Continental GT / C and Flying Spur - Rattle / Creak from the dashboard demister panel.

2075562/1

Service Bulletin/Repair Instructions

Keyless entry system (KESSY) function was found to be disabled when the vehicle was parked for a short duration of time. Customer statement / workshop findings: Keyless entry system (KESSY) function is disabled when the vehicle is parked for a short duration of time Technical background: The reported symptom is due to the Battery management shut off stages being too early due to the battery size being incorrectly entered on replacement

2075624/1

Service Bulletin/Repair Instructions

Front windscreen - Water ingress - Left or right hand side Or water ingress from the top of the front windscreen.

2075642/1

Service Bulletin/Repair Instructions

Rear window glass - Water ingress - Left Or right hand side or water ingress from the top of the rear window glass.

2075695/1

Service Bulletin/Repair Instructions

HVAC system not cooling - DTC U1A2900 and / or U1A2A00 stored within diagnostic address 0008. Customer statement: HVAC does not appear to be cooling sufficiently

2075711/1

Service Bulletin/Repair Instructions

Bentley Rotational Display (BRD) clashing with the switch pack during rotation. Customer statement / workshop findings: Bentley Rotational Display (BRD) clashing with the MMI switch pack during rotation.

2075447/1

Service Campaign

Climate control module (diagnostic address 0008) software update (SC24/29). The update is required to ensure the climate control module has the latest available software installed The software update within the Work must be conducted, the update applies the latest specification software to the climate control module The update ensures the HVAC system operates to specification and also ensures that one or a combination of the following DTC’s are not logged U1A2900: Interior air conditioning Function restriction start / stop And / Or U1A2A00: Interior air conditioning Function restriction AC operation

2073360/5

Service Bulletin/Repair Instructions

Coolant fan operation check - Coolant high warning within the Drivers Information Panel (DIP) - W12 only. Customer statement / workshop findings: Cooling fan is not spinning / operating Coolant temperature high, warning within the Drivers Information Panel (DIP)

2074007/1

Service Bulletin/Repair Instructions

HVAC system not cooling - DTC U1A2900 and / or U1A2A00 stored within diagnostic address 0008. Customer statement: HVAC does not appear to be cooling sufficiently

2071131/2

Service Bulletin/Repair Instructions

Measured values - Cycle recording instructions. Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.

2073973/2

Service Bulletin/Repair Instructions

Continental GT / C and New Flying Spur - Outer dashboard speaker grille lifted / Incorrect flushness. Customer statement / workshop findings: Outer demister panel (speaker grille) lifted / Incorrect flushness.

2075481/1

Service Bulletin/Repair Instructions

HVAC intermittently not cooling Diagnostic Trouble Code(s) U1A2900 and / or U1A2A00 evident. Customer statement: HVAC intermittently not cooling

2075419/1

Service Bulletin/Repair Instructions

DTC P057300: Brake Switch "A" Circuit High evident within the ECM(s) - Various warnings evident within the DIP. Customer statement / workshop findings: The following symptoms may be evident (depending on Model Year) 23 Model Year: • Drive system warning / safeguard warning in the DIP • DTC P057300: Brake Switch "A" Circuit High evident within the Engine Control Module(s) 24 Model Year: • Engine warning light evident within the DIP along with Drive system warning / safeguard warning in the DIP • DTC P057300: Brake Switch "A" Circuit High evident within the Engine Control Module(s)

2061743/6

Service Bulletin/Repair Instructions

Rear Shock absorber leaking (Left or Right. Customer statement / workshop findings: Oil leak evident from the rear shock absorber/s (Left and/or Right

2075318/1

Service Bulletin/Repair Instructions

Engine light in the DIP - Various Camshaft adjuster DTC’s logged within the Engine Control Module(s). Customer statement / workshop findings: Engine light in the DIP - Various Camshaft adjuster DTC’s logged within the Engine Control Module(s).

2075331/1

Service Bulletin/Repair Instructions

2075354/1

Service Bulletin/Repair Instructions

Fuel gauge operational issues - DTC's B103E1B and/or B10581B evident within address 0046. Customer statement: Fuel gauge does not change during a long journey or after refuelling the vehicle and does not show full after filling the fuel tank.

2074992/2

Service Bulletin/Repair Instructions

Flying B mascot clear wings replacement procedure. Customer statement / workshop findings: One or both of the Flying B mascot clear wings are missing.

2075018/2

Service Bulletin/Repair Instructions

Issues with mobile phone wireless charging - Wireless charging does not work. The customer complains that the mobile device sometimes cannot be charged wirelessly.

2061362/5

Service Bulletin/Repair Instructions

Engine intermittently fails to start/DIP pop up 'Engine start system: fault'. Customer statement Customer unable to intermittently start the engine with the start button Or Engine starts but customer gets a pop up error within the Drivers Information Panel (DIP).

2071525/3

Service Bulletin/Repair Instructions

Driver / Passenger door(s) creak on close - All models (front and / or rear).

2066480/7

Service Bulletin/Repair Instructions

Headlamp switch not working / not illuminated - Numerous DTC's within 0009-Central Electrics (BCM1).

2075018/1

Service Bulletin/Repair Instructions

Issues with wireless charging/wireless charging does not work. Customer statement / workshop findings: The customer complains that the mobile device sometimes cannot be charged wirelessly. One of the following three situations is described: • The phone gets very hot while charging and charging is cancelled. • The phone is not charged and the following message is shown on the MMI: “The device cannot be charged as there is another object in the charging cradle.” • The phone does not start charging after it has been placed in the charging cradle. • The phone or individual processes are switched off to protect the phone as a result of heat generation. The mobile device supports wireless charging or the customer uses a charging cover that enables wireless charging

2075037/1

Service Bulletin/Repair Instructions

‘High pitched noise’ from the roof console(s). Technical background: If the complaint is confirmed please refer to the instructions within the Measure section of this TPI

2074980/1

Service Bulletin/Repair Instructions

Boot release switch (Door) warranty guidelines. Customer statement / workshop findings: Boot release switch (Door) is loose or the switch has dropped into the front door aperture

2074992/1

Service Bulletin/Repair Instructions

Flying B mascot clear wings replacement procedure.

2068847/3

Service Bulletin/Repair Instructions

Rear side window blind/s fail to operate - Parts return requirement.

2074228/1

Service Bulletin/Repair Instructions

Rattle from the MMI switchpack. Customer statement / workshop findings: Rattle from the MMI switchpack at the locations shown in Figure 1. Technical background: The noise may be from the left and / or right hand metallic clip(s) as shown in Figure 2

2068946/8

Service Bulletin/Repair Instructions

DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor

2073360/3

Service Bulletin/Repair Instructions

2073973/1

Service Bulletin/Repair Instructions

New Continental GT / C and New Flying Spur - Outer dashboard speaker grille lifted / Incorrect flushness. Customer statement / workshop findings: Outer demister panel (speaker grille) lifted / Incorrect flushness.

2070643/5

Service Bulletin/Repair Instructions

Rear screen sunblind operational issues. Customer statement / workshop findings: One or a combination of the following symptoms are evident: Rear sunblind does not operate Rear sunblind is noisy during operation Rear sunblind operates sporadically Rear sunblind is detached on one side

2073357/5

Service Campaign

Pre Delivery Inspection (PDI) Coolant fan operation check (SC24/08). Technical background The correct operation of the cooling fan is required to be checked / confirmed The coolant fan connector must be checked to confirm the connector is located correctly within the keeper, a further check is also required to confirm the coolant fan electrical connection is plugged in / connected.

2068946/7

Service Bulletin/Repair Instructions

DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement / workshop findings Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor

2066236/5

Service Bulletin/Repair Instructions

Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing. Workshop findings The following DTC’s could also be evident within diagnostic address 0046 and/or 00BB and/or 00BC • B131DF5: alarm system siren supply voltage lower limit value less than • B131D29: sirens / alarm horn for anti-theft warning system Range/Performance • B131D29: anti-theft alarm system siren / alarm horn signal, not valid

2072330/2

Service Bulletin/Repair Instructions

Front seat adjustment switch broken / damaged - Warranty exclusion for damaged / broken parts. Customer statement / workshop findings: Front seat adjustment switch is broken / damaged.

2073954/1

Service Bulletin/Repair Instructions

New Continental GT / C and New Flying Spur - Rattle / Creak from the dashboard demister panel. Customer statement / workshop findings Rattle / Creaking noise from the dashboard demister panel.

2066480/6

Service Bulletin/Repair Instructions

2072950/2

Service Bulletin/Repair Instructions

New Continental GT and New Flying Spur Series - Data bus control unit (J533) replacement (SC24/06) Technical background: The Data bus control unit - J533 (Gateway) must be replaced.

2073357/4

Service Bulletin/Repair Instructions

Pre Delivery Inspection (PDI) Coolant fan operation check (SC24/08) Technical background: The correct operation of the cooling fan is required to be checked / confirmed. The coolant fan connector must be checked to confirm the connector is located correctly within the keeper, a further check is also required to confirm the coolant fan electrical connection is plugged in / connected.

2069806/5

Service Bulletin/Repair Instructions

HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

2070643/4

Service Bulletin/Repair Instructions

2073357/3

Service Bulletin/Repair Instructions

Pre Delivery Inspection (PDI) Coolant fan operation check (SC24/08). Technical background: The correct operation of the cooling fan is required to be checked / confirmed The coolant fan connector must be checked to confirm the connector is located correctly within the keeper, a further check is also required to confirm the coolant fan electrical connection is plugged in / connected.

2051562/12

Service Bulletin/Repair Instructions

12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.

2073357/2

Service Bulletin/Repair Instructions

Pre Delivery Inspection (PDI) Coolant fan operation check (SC24/08). Technical background: The correct operation of the cooling fan is required to be checked / confirmed as described within the work section. Remedy: The instructions within the work section must be conducted during the Pre Delivery Inspection (PDI).

2073377/1

Service Bulletin/Repair Instructions

TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery. Customer statement: Tyre pressure sensor: low battery warning is evident with the Drivers Information Panel (DIP). Workshop findings: One or a combination of the following DTCs may also be evident: - C105016 Left Front Tyre Pressure Monitoring Sensor Voltage too low - C105116 - Right Front Tyre Pressure Monitoring Sensor Voltage too low - C105216 - Left Rear Tyre Pressure Monitoring Sensor Voltage too low - C105316 - Right Rear Tyre Pressure Monitoring Sensor Voltage too low.

2065895/5

Service Bulletin/Repair Instructions

Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle. Customer statement / workshop findings: Various rotating display screen noise during operation.

2066236/4

Service Bulletin/Repair Instructions

Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing. Customer statement: Unintended sounding of the alarm siren following activation of the ignition Or Unintended sounding of the alarm siren whilst the vehicle is left standing. Workshop findings: - B131DF5: alarm system siren supply voltage lower limit value less than - B131D29: sirens / alarm horn for anti-theft warning system Range/Performance - B131D29: anti-theft alarm system siren / alarm horn signal, not valid

2073357/1

Service Bulletin/Repair Instructions

2073360/1

Service Bulletin/Repair Instructions

Coolant fan operation check - Coolant high warning within the Drivers Information Panel (DIP) - W12 only. Customer statement / workshop findings: Cooling fan is not spinning / operating. Coolant temperature high, warning within the Drivers Information Panel (DIP).

2067579/4

Service Bulletin/Repair Instructions

Repeated traction control interventions experienced upon reaching 30km/h. Technical background: In the event the issue is as exactly as described, refer to the instructions within the Measure section.

2068946/6

Service Bulletin/Repair Instructions

DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP). Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2.

2066872/4

Service Bulletin/Repair Instructions

Fuel Pressure DTC's P008700 and / or P008800 and / or Max engine speed 4000 rpm warning evident in the DIP - W12 only. Customer statement / workshop findings: One or a combination of the following are evident: - DTCs P008700 and / or P008800 are evident within the master and/or slave engine control modules - Emission control warning lamp (Figure 1) illuminated within the Drivers Information Panel (DIP).

2073021/1

Service Bulletin/Repair Instructions

The Netflix application cannot be updated within the (BYOC) rear seat entertainment system. Customer statement / workshop findings: Netflix application update prompt is shown within the (BYOC) rear seat entertainment system. Technical background: In the event the issue described is evident the operative should conduct the instructions within the Measure section.

2068946/5

Service Bulletin/Repair Instructions

DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement / workshop findings: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2.

2054599/9

Service Bulletin/Repair Instructions

Diagnosis guidelines relating to Headlamp operation/Daytime running lights (Inner lamp) and/or Turn signal (Outer lamp). Customer statement / workshop findings: Operational issues are evident with one or a combination of the following: - Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or - Daytime running light malfunction / operational issues (Inner lamp) Or - Turn signal malfunction / operational issues (Outer lamp) Or Numerous static and/or intermittent DTCs are evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7)

2055846/9

Service Bulletin/Repair Instructions

Infotainment screen turns red sporadically. Customer statement / workshop findings Infotainment screen 'Goes Red Fully or partially' within the MMI Screen.

2059149/5

Service Bulletin/Repair Instructions

Engine Oil - Consumption - V8 Kovomo. Customer statement / workshop findings: Engine oil warning lamp illuminated within the Drivers Instrument Panel (DIP) Engine oil requires topping up between services. Excessive engine oil consumption.

2061537/7

Service Bulletin/Repair Instructions

Infotainment home screen - Loading messages visible on start up in multiple tiles. Customer statement / workshop findings Upon start-up of the Home screen, loading messages can be seen in some or all of the tiles. Measure: A delay when loading tiles is normal, this is due to the amount of external data that is required to load each individual tile, including multiple pages of external data that can be associated with each individual tile.

2067955/4

Service Bulletin/Repair Instructions

Rotating display/screen - Fault diagnosis - Mechanical malfunction DTC B140107 is evident within 005F. Customer statement / workshop findings: - Bentley Rotational Display (BRD) operational issues - Mechanical malfunction DTC B140107 evident within 005F

2071933/1

Service Bulletin/Repair Instructions

Headlamp control unit replacement and/or turn signal control unit replacement. Customer statement / workshop findings: Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or Daytime running light malfunction / operational issues (Inner lamp) Or Turn signal malfunction / operational issues (Outer lamp).

2072330/1

Service Bulletin/Repair Instructions

Front seat adjustment switch broken / damaged - Warranty replacement guidelines. Customer statement / workshop findings: Front seat adjustment switch is broken / damaged

2072468/2

Service Bulletin/Repair Instructions

2062184/9

Service Bulletin/Repair Instructions

Electronic Parking Brake (EPB) functionality issues. Customer statement / workshop findings: The following issues could be evident during PDI or found whilst in service: - EPB may not hold the car effectively - Parking brake components showing signs of wear - Parking brake warning light may also be evident within the DIP.

2071525/1

Service Bulletin/Repair Instructions

Driver / Passenger door(s) creak on close - All models (frond and/or rear). Customer statement / workshop findings: Driver and / or Passenger door creak during the Power close function - Front and / or rear (Depending on vehicle type) Technical background: Ensure the fault is as described within the Customer statement Workshop findings section before continuing.

2066040/3

Service Bulletin/Repair Instructions

Oil leak from the oil separator/breather connection - Intake manifold whistle - Engine warning lamp illuminated. Customer statement - Engine warning lamp illumintaed within the DIP And/or - Whistling noise(s) from the Inlet manifold Workshop findings: Oil leak between the oil separator tank and the Bank 1 breather line connection

2068847/2

Service Bulletin/Repair Instructions

Rear side window blind/s fail to operate - Parts return requirement. Customer statement / workshop findings Rear side window blind(s) do not operate - Rear blind/s do not operate following a CAN bus sleep - Rear blind/s do not operate if the switch operation is a prolonged hold instead of a Press and release operation - Rear blind/s do not operate following the loss of control module basic settings - Rear blind/s will also not operate if the Child Lock is on - Rear blind/s will cease to operate if there are repeated operations of the blind sufficient to trigger a failsafe mode (usually between 10 to 15 operations in a very short period) - As instructed within the owners handbook, the rear blind/s will not operate if the rear window is in the lowered position - The blind will also not operate in extreme cold temperature for example -10 degrees Celsius or 14 degrees, Fahrenheit.

2072055/1

Service Bulletin/Repair Instructions

Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.

2072214/1

Service Bulletin/Repair Instructions

Torque over check of the (x4) front left hand seat fixings (SC23/26). Technical background: The front left hand seat fixings (x4) require a torque over check. Remedy: As detailed within the Technical background section and Work section.

2058423/11

Service Bulletin/Repair Instructions

New Continental GT/GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life - W12 only. Customer statement / workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU).

2070643/3

Service Bulletin/Repair Instructions

Rear screen sunblind not operating to specification - Minimum diagnosis requirements before replacing the sunblind. Customer statement / workshop findings The rear screen sunblind is not operating to specification Or a combination of the following symptoms are evident - Rear sunblind does not operate - Rear sunblind is noisy during operation - Rear sunblind operates sporadically - Rear sunblind is detached on one side.

2062257/6

Service Bulletin/Repair Instructions

Keyless door entry does not work - Front Outside Door Handle(s) - Touch Sensor DTC B147613 and/or B147713 are present. Customer statement / workshop findings: Keyless entry does not work Workshop findings: Front outside door handle(s) touch sensor open circuit DTC(s) present within address 0046.

2063855/9

Service Bulletin/Repair Instructions

DTC B17B801 and/or B17B804 - evident within address 0019 and/or DTC U112300 evident in 00A5. Customer statement: Lane Assist and/or Traffic Assist are not functional Workshop findings: - DTC - B17B801 - Steering Wheel Touch Recognition Control Module evident within address 0019 And/or - DTC B17B804 - Steering Wheel Touch Recognition Control Module electrical error - evident within address 0019 And/or - DTC U112300 with symptom Code 1123220 within address 00A5.

2051519/13

Service Bulletin/Repair Instructions

HVAC distribution/operational issues - HVAC Motor defect DTCs logged. Customer statement / workshop findings: - HVAC distribution/operational issues - HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or Intermittent Technical background: Where VIN applicable the operative MUST first conduct Service Campaign EB28 (Bentayga) or EB29 (New Continental GT/GTC).

2071149/2

Service Bulletin/Repair Instructions

Testing electrical circuits - Diagnosis guidelines - Training videos. Customer statement / workshop findings: Technical DISS queries with extended downtime can be caused by incorrect diagnosis and testing of the vehicles electrical circuits In a small number of isolated cases basic electrical faults were found to be overlooked. Technical background: The information within this TPI has been generated to make retailers aware of two specific videos (Figure 1) Advanced Vehicle Electrics - Measurements of Circuits Video - Voltage drop testing - Voltage drop testing using the VAS 6356 scope Advanced Vehicle Electrics - Actuators & Voltage Supply Diagnosis - Terminal drag testing

2071772/1

Service Bulletin/Repair Instructions

New Continental GT, GTC and Flying Spur - Front anti roll bar link - Diagnosis guidelines. Customer statement / workshop findings Workshop findings: Front anti roll bar link lower bushes have small cracks on the surface. Technical background Front anti roll bar links have been incorrectly diagnosed and unnecessarily replaced Front anti roll bar links were replaced due to minor splits being identified during a routine service inspection or noise complaints. Do Not replace the front anti roll bar links when small splits are identified on the lower bushes as shown in Figure 1.

2065895.4

Service Bulletin/Repair Instructions

Rotating Display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle Customer Statement: -Various rotating display screen noise during operation

2067955.3

Service Bulletin/Repair Instructions

Rotating display/screen - fault diagnosis - mechanical malfunction DTC B140107 is evident within 005f Customer Statement: -Bentley Rotational Display (BRD) operational issues -Mechanical malfunction DTC B140107 evident within 005F

2028794.7

Service Bulletin/Repair Instructions

Engine Coolant Mixture - Restrictions on use of desalinated water Customer Statement: -Engine coolant requires topping up or replacing

2051937.9

Service Bulletin/Repair Instructions

Front centre console lid (cup holder assembly) fails to latch/unlatch Technical Background: -Application of grease to both of the centre console storage box frame ribs as described within the Measure section is required.

2052785.8

Service Bulletin/Repair Instructions

Brake Noise Identification: Customer Statement: -Noise/squeal complaint from the braking system Technical Background: -The noise/squeal can be reproduced and clearly assigned to the braking system

2060446.8

Service Bulletin/Repair Instructions

Clicking noise from the front wheels whilst performing a static lock to lock steering manoeuvre Technical Background: -Verify the customer complaint matches the video within the Bentley Hub - Reference TPI Transaction number 2060446/-

2071606.1

Service Bulletin/Repair Instructions

EPB fault warning within the DIP - DTC C1000C07 with symptom code 0x50100 stored in address 03 (J104) Customer statement: -EPB fault warning within the DIP

2071674.2

Service Bulletin/Repair Instructions

V8 Kovomo - DTC - P025C00: Fuel Pump Module Control Circuit Low Logged in 0001 Customer Statement: -Engine management light illuminated within the DIP -DTC P025C00 Fuel Pump Module Control Circuit Low is evident within 0001

2060605.6

Service Bulletin/Repair Instructions

New Flying Spur - Rear Entertainment - Component Protection Customer Statement: -Rear Entertainment display screen shows (Component Protection Active). Diagnostic Trouble Code (DTC) U110100 Component Protection Active stored within 004E (Display/Control head HR) and/or 005E (Display/Control Head LH).

2060645.5

Service Bulletin/Repair Instructions

New Flying Spur - Boot open/close function inoperative Customer Statement: -Boot operational issues for example: >The boot does not open or close as expected

2061195/3

Service Bulletin/Repair Instructions

Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.

2061288/6

Service Bulletin/Repair Instructions

Various and/or numerous Transmission control module DTCs logged - V8 Kovomo engine. Customer statement / workshop findings: Drive system fault active on DIP. Workshop findings: Various and/or numerous Transmission control module DTCs logged. Technical background: Loose pins within the transmission link harness to the Mechatronic unit for dual clutch gearbox -J743- connections can lead to various and/or numerous Transmission control module DTCs being logged. Carry out the checks within the Measure section of this TPI.

2061362/4

Service Bulletin/Repair Instructions

Engine intermittently fails to start/Kombi pop up 'Engine start system: fault. Customer statement: Customer unable to intermittently start the engine with the start button Or Engine starts but customer gets a pop up error on the Kombi. Technical background: The Access/start authorization button requires a certain amount of force applying to activate the internal switches If all 3 switches within the Access/start authorization button are not engaged multiple times in a row the above DTC will store and the customer will get a pop up on the Kombi. The engine however, will still start up.

2061536/7

Service Bulletin/Repair Instructions

Infotainment screen stalls at Initializing. Customer statement / workshop findings Upon start-up of the Infotainment system, the home screen appears to be stuck in the Initializing stage, when this scenario is evident a spinning wheel is visible.

2061537/6

Service Bulletin/Repair Instructions

Infotainment home screen - Loading messages visible on start up in multiple tiles. Customer statement / workshop findings: Upon start-up of the Home screen, loading messages can be seen in some or all of the tiles.

2061743/5

Service Bulletin/Repair Instructions

Rear Shock absorber leaking (Left or Right). Customer statement / workshop findings: Oil leak evident from the rear shock absorber/s (Left and/or Right) Technical background: Should oil be leaking from the left or right rear shock absorber as shown in Figures 1 - 2 and 3, the operative should refer to the Measure section of this TPI.

2062016/5

Service Bulletin/Repair Instructions

DTC's P014800 and/or P008A00 - Rough running & potentially poor start up performance - MIL light on - Possible misfires. Customer statement: - The Engine management light is on - Rough running and potentially poor start up performance. and/or - Engine misfires. Technical background: Debris in the fuel system can lead to a blockage in the low pressure fuel injectors, ultimately causing a cylinder misfire

2062184/8

Service Bulletin/Repair Instructions

Electronic Parking Brake (EPB) functionality issues. The following issues could be evident during PDI or found whilst in service - Electronic Parking Brake (EPB) found not operating to specification - EPB may not hold the car effectively - Parking brake components showing signs of wear - Parking brake warning light may also be evident within the DIP (See example shown in Figure 1)

2062257/5

Service Bulletin/Repair Instructions

Keyless door entry does not work - Front Outside Door Handle(s) - Touch Sensor DTC B147613 present. Customer statement: Keyless entry does not work. Workshop findings: Front Outside Door Handle(s) Touch Sensor open circuit DTCs present within address 0046. NOTE: The afore mentioned issue does not affect the ability to lock/unlock the vehicle manually by inserting the key into either of the front door locks or by using the lock/unlock buttons on the ignition key fob.

2063029.4

Service Bulletin/Repair Instructions

EPB fault warning within the DIP - DTCs stored in address 03 - C100C01 and C1246F9 Customer Statement: -EPB fault warning within the DIP with one or both DTCs as listed below: C100C01: Electro-mechanical parking brake button electrical error And/or C1246F9: Electromechanical parking brake Button interruption.

2063410.5

Service Bulletin/Repair Instructions

Infotainment Main unit (5F / J794) fault finding/diagnosis procedure Customer Statement: Issue suspected with the Infotainment Main unit (5F / J794) - For example: MMI screen image flickers or goes blank No response to selection Audio cuts-out

2063651.3

Service Bulletin/Repair Instructions

Tyre tread/sidewall crack(s) Customer Statement: -Cracks evident in the sidewall and/or tread pattern (See the examples in Figures 1 and 2 showing cracks within the tread pattern)

2063729.4

Service Bulletin/Repair Instructions

Fitment of Control Modules from Donor Vehicles For Test Purposes Technical Background: If an issue is suspected for one of the control modules listed below: Onboard supply control unit (J519) Convenience system central control unit (J393) Data bus diagnostics interface (J533) Control unit 1 for Information Electronics (J794) Control unit in dash panel insert (J285) Emergency call module control unit (J949)

2063954.5

Service Bulletin/Repair Instructions

Engine warning light illuminated within the DIP during acceleration - DTC P029900 evident - W12 TSI only Customer Statement: -Engine warning light and max engine speed 4000 rpm warning evident within the DIP during acceleration - Warning on DIP first appears when accelerating (During boost)

2064477.5

Service Bulletin/Repair Instructions

Knock/clunk noise from the rear of the vehicle (Rear axle) Customer Statement: -Knock/clunking noise heard from the rear of the vehicle when changing direction at low speed

2064648.4

Service Bulletin/Repair Instructions

ACC Unavailable-Traffic Assist Failure-Safeguard Failure-Radar Malfunction Warning DIP - Numerous DTCs within 0013 Customer Statement: One or numerous of the following issues are evident: ACC Failure Traffic Assist Failure Safeguard Failure Radar Malfunction

2064791.3

Service Bulletin/Repair Instructions

Knocking noise from the front and/or rear (Driving over an uneven road surface) Technical Background: The noise present in the sound file can be caused by worn anti roll bar bushes, the noise can appear when driving over an uneven road surface or during a large suspension input for example: Speed humps or potholes

2065085.3

Service Bulletin/Repair Instructions

Knocking noise from the front and/or rear - DTC C1298F1 evident within D4 and/or D5 Customer Statement: -Knocking noise from the underside of the vehicle (front and/or rear) when driving on uneven road surfaces - DTC C1298F1 (Suspension stabilization actuator Regulation not possible) evident within diagnostic address D4 and/or D5 -Bentley Dynamic ride fault evident within the DIP

2065698.3

Service Bulletin/Repair Instructions

V8 Kovomo - Emission control warning illuminated within the DIP - Exhaust Gas Temperature Sensor DTCs evident Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP)

2065922.3

Service Bulletin/Repair Instructions

Bentley dynamic ride system warning displayed - DTC P0B2600 with symptom code 28672 Customer Statement: -Bentley dynamic ride system fault warning displayed within the DIP

2066236.3

Service Bulletin/Repair Instructions

Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing Customer Statement: Unintended sounding of the alarm siren following activation of the ignition Or Unintended sounding of the alarm siren whilst the vehicle is left standing

2066669.3

Service Bulletin/Repair Instructions

Engine coolant - Overheat condition - Warning evident within the DIP - DTCs P2B6500 and P2B8600 are evident Customer Statement: -Engine cooling system overheating And/or Coolant loss And/or Warning light in Drivers Information Panel (DIP) as Figure 1

2066852.4

Service Bulletin/Repair Instructions

Shaker Speaker - Diagnostic Checks Customer Statement: -Customer complains of poor quality music output from the shaker speaker due to a rattling noise/sound distortion

2067483.4

Service Bulletin/Repair Instructions

(Drive System Fault) warning present within the DIP - Under full throttle conditions Symptoms: Acceleration limitation with erratic engine behaviour under full throttle conditions Under acceleration the vehicle appears to be slow and unresponsive The engine appears to be underpowered during acceleration Drive System Fault warning evident within the DIP

2067579.3

Service Bulletin/Repair Instructions

Repeated traction control interventions experienced upon reaching 30km/h Customer Statement: -Repeated traction control interventions experienced upon reaching 30km/h (Figure 1) Technical Background: -In the event the issue is as exactly as described, refer to the instructions within the Measure section

2068273.3

Service Bulletin/Repair Instructions

Multiple Random Misfires Evident During PDI Customer Statement: -Multiple random cylinder misfire DTCs detected during PDI - DTC P030000: Random/Multiple Cylinder Misfire Detected (misfires on multiple cylinders) within the following control units: -V8 - ECM 1 - V8 (Address 01) ECM control unit -W12 - ECM 1 - (Address 01) and/or ECM 2 (Address 11)

2071668.1

Service Bulletin/Repair Instructions

V8 Kovomo - Engine Misfires - Engine management light illuminated within the DIP Customer Statement: -Engine misfiring -Engine running rough (not refined) -Engine misfire DTCs evident -Engine management light illuminated within the DIP -Knocking noise from the cylinder head

2050542.7

Service Bulletin/Repair Instructions

Service info: body/equipment: front exterior lighting steamed up/leaks Customer Statement: -1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.

2051219.10

Service Bulletin/Repair Instructions

W12 TSI Camshaft Phaser Position Related DTC Customer Statement: -Customer reporting (Emission Control Warning Indicator) displayed. Engine running rough.

2053350.5

Service Bulletin/Repair Instructions

W12 - Oil leak from engine Technical Background: -The breather return line and the oil dipstick tube Orings can split causing an external oil leak. This can be misdiagnosed as the engine sump leaking.

2053351.9

Service Bulletin/Repair Instructions

Buzzing noise from engine area Workshop Findings: -Buzzing noise heard at idle from the sump area when the vehicle is elevated on a workshop ramp. The noise cannot be heard from inside the cabin or outside of the vehicle in normal circumstances.

2053429.6

Service Bulletin/Repair Instructions

Emission control system lamp illuminated - DTC P044100 evident Customer Statement: -Emission control system warning lamp illuminated (Figure 1) within the Driver Information Panel (DIP) in conjunction with DTC - P044100: EVAP Emission Contr.Sys.Incorrect Purge Flow - logged within one or both engine control modules

2055772.6

Service Bulletin/Repair Instructions

Battery conditioner inoperative Technical Background: -Corrosion on the contact surfaces of the charger socket and charger lead. If the charging socket or charger lead are wet when the charger is connected this can cause corrosion on the contacts.

2055846.8

Service Bulletin/Repair Instructions

Infotainment screen turns red sporadically Customer Statement: -Infotainment screen 'Goes Red Fully or partially' within the MMI Screen (Figure 1)

2056407.5

Service Bulletin/Repair Instructions

Running gear - Noise identification Workshop Findings: -The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work

2057978.7

Service Bulletin/Repair Instructions

Engine Lubricating Oil - Replenishment Customer Statement: -Engine lubricating oil lamp illuminated on driver instrument panel. Engine lubricating oil requires topping up between services.

2058354.6

Service Bulletin/Repair Instructions

New Flying Spur - Flying (B) Mascot Customer Statement: -This Technical Product Information (TPI) Document is designed to give repair guidance and standardised fault reporting for Flying (B) functionality, poor finish and damage concerns.

2058423.10

Service Bulletin/Repair Instructions

New Continental GT/GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life - W12 only Customer Statement: -Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) (P052400: Engine Oil Pressure Too Low) and/or (P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU)

2058837.5

Service Bulletin/Repair Instructions

DTC's C135DF0 and/or C12F000 evident within the Steering rack and power steering control unit (J500) Customer Statement: -DTC's C135DF0 and/or C12F000 evident within the Steering rack and power steering control unit (J500) Diagnostic address 44

2059068.6

Service Bulletin/Repair Instructions

Transmission communication DTC's (Numerous) - W12 engine Customer Statement: -Drive system fault active on DIP (Figure 1)

2059333.5

Service Bulletin/Repair Instructions

Unable to open, or delay in opening the Drivers or Front passenger door from outside using the door handle (Keyless) Technical Background: -In the event there is a customer complaint regarding the opening of the door from the outside of the vehicle when using the door handle (Keyless entry) please refer to the Measure section of this TPI

2059489.4

Service Bulletin/Repair Instructions

Start/Stop system inhibit - Driver's seat belt unfastened Customer Statement: -The Start/Stop system functions with the drivers seat belt not fastened although the Owners handbook states that the drivers seat belt must be fastened for the Start/Stop system to function

2062259.6

Service Bulletin/Repair Instructions

Air suspension warning light within the DIP - DTC's P089200 - C104707 - C103B13 - Evident within Address 74 Customer Statement: -Air suspension warning light within the DIP

2063017.3

Service Bulletin/Repair Instructions

Road wheel inspection procedure Customer Statement: In the event a complaint is received regarding road wheel/s condition for example: - Scratches - Corrosion - Damage - Blemishes - Chipping Please refer to the onward instructions

2065895.3

Service Bulletin/Repair Instructions

Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle Customer Statement: -Various rotating display/screen noises during operation

2051562/11

Service Bulletin/Repair Instructions

2053177/19

Service Bulletin/Repair Instructions

All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).

2070750/1

Service Bulletin/Repair Instructions

Spurious Diagnostic Trouble Code B200DF0 stored in the Infotainment electronics control unit J794. Customer statement / workshop findings - The DVD drive is not functioning - The DVD drive is blanked off The operative may discover DTC B200DF0 stored in the Infotainment electronics control unit J794 whilst conducting a Guided Fault Finding (GFF) sweep

2051519/12

Service Bulletin/Repair Instructions

HVAC distribution/operational issues - HVAC Motor defect DTCs logged. Customer statement / workshop findings: - HVAC distribution/operational issues - HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or Intermittent, NOTE: Before removing any of the following components to gain access to faulty motor(s) the operative MUST raise a technical DISS query to gain permission Hint: A current ODIS log must be attached to the technical DISS query - Dashboard assembly - Head up display unit - HVAC unit.

2069806/4

Service Bulletin/Repair Instructions

HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.

2071166/1

Service Bulletin/Repair Instructions

DTC C10BCF6 and/or DTC C12E2F2 stored in address 0003 - Parking brake warning in DIP. Customer statement / workshop findings: Parking brake warning light evident within the DIP (See example shown in Figure 1). Measure: Raise a technical DISS query ensuring a current ODIS log is attached

2069806/3

Service Bulletin/Repair Instructions

2060223/6

Service Bulletin/Repair Instructions

During PDI - Steering wheel vibration and/or steering wheel is out of alignment. Customer statement / workshop findings: VERY IMPORTANT: This TPI is only applicable to vehicles which have one or a combination of the following issues evident during the Pre Delivery Inspection (PDI) - Vehicle is pulling to the left or right And/or - Steering wheel vibration and/or - Other steering geometry/alignment concerns. Technical background: Should one or a combination of the afore mentioned symptoms be evident, please refer to the instructions within the Measure section ensuring all steps are conducted.

2068455/2

Service Bulletin/Repair Instructions

Grease evident at the front lower ball joint bellows. Customer statement / workshop findings: Grease evident on or around the front axle lower ball joint bellows In the event the symptom is as described, the operative should carry out the instructions within the Measure section Technical background: During service work and/or other repairs, a loss of grease can be detected from the front axle lower ball joint on one or both lower ball joint bellows. Measure: Findings performed on supposedly damaged components have shown that they were of good quality, no damage was found to the ball joint bellows which could of resulted in the leak Grease may leak during the initial assembly of the front lower levers. This due to a maximum deflection of the conical spigot before the lower lever is assembled into the wheel carrier. Over the service life, additional foreign bodies can collect in the corresponding area and stick to the excess grease, which can then be distributed over a larger area If there is no customer complaint about noises (rattling, pinching, creaking) from the area of the front axle and the lower levers have clearance, the operative must remove any excess grease and check the ball joint and bellows for damage If the ball joint/bellows is not damaged, the lower lever does not need to be replaced The level of grease on or around the lower ball joint boot/wheel bearing housing (Figures 1,2 and 3) is deemed as a normal characteristic.

2069806/2

Service Bulletin/Repair Instructions

HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.

2071131/1

Service Bulletin/Repair Instructions

Measured values - Cycle recording instructions. Customer statement / workshop findings: In some cases Measured value traces may be requested in XML format for analysis by Product Support Technical background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis Product Support will advise regarding the Measured values and cycle time required.

2069806.1

Service Bulletin/Repair Instructions

HVAC Refrigerent Leakage - Diagnosis Guidelines Customer Statement: -HVAC not cooling or HVAC cooling less than expected

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.