2083061/1
Service Bulletin/Repair Instructions
Real Wear Setup and Guide using VYSOR
Vehicle report
2012 BENTLEY MULSANNE
Service bulletins
173 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
2051562/17
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements
2028794/10
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water.
2028808/10
Service Bulletin/Repair Instructions
Service info: Engine oil – Specific oil type and oil consumption reference.
2051187/13
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2075786/3
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms) There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2071131/6
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support Technical Background: The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis
2051562/16
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2051562/15
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Customer statement / workshop findings: 12 volt battery flat or unserviceable
2051562/14
Service Bulletin/Repair Instructions
12 volt - Battery condition checks - Battery replacement requirements. Condition: 12 volt battery flat or unserviceable
2061195/4
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns.
2028808/9
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2051187/12
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2052785/10
Service Bulletin/Repair Instructions
Brake noise identification
2056407/7
Service Bulletin/Repair Instructions
Running gear - Noise identification. Condition Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2075786/2
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2028794/9
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems
2064337/4
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI.
2071131/5
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases Measured value traces may be requested in XML format for analysis by Product Support.
2069806/7
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines
2050542/8
Service Bulletin/Repair Instructions
Front Exterior Lighting Steamed Up/Leaks | 12-24MY.
2069806/6
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines.
2075786/1
Service Bulletin/Repair Instructions
Airbag, fire, accident (safety-related enquiry - reporting forms). There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.
2051187/11
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Condition: • Poor engine running • Reduced power • Engine warning lamp illuminated • Symptom related DTC’s evident within the applicable engine control unit(s)
2071131/3
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Condition: In some cases, Measured value traces may be requested in XML format for analysis by Product Support
2028794/8
Service Bulletin/Repair Instructions
Engine coolant mixture - Restrictions on use of desalinated water. Technical Background: An important factor of influencing the cooling system efficiency is the water used in the mixture Due to the different ingredients and characteristics existing in each country or even region, Bentley has decided to define the quality of water for cooling systems Demineralised water according to standard VDE 0510 meets all requirements and can be purchased worldwide Therefore undiluted coolant should be mixed in the correct ratio using demineralised water as detailed in Elsa Pro coolant specification, this will detail the ratio and type of coolant to use The use of desalinated water in the engine cooling system is specifically prohibited
2064337/3
Service Bulletin/Repair Instructions
Usage of E10 fuel. Condition: In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI Technical Background: Details on the introduction of E10 fuel which contains 10% ethanol and its usage on Bentley products • All vehicles produced post 1990 Model year can be run using E10 fuel However • All vehicles produced before 1990 Model year MUST NOT use E10 fuel
2028808/8
Service Bulletin/Repair Instructions
Service info: Engine oil - Specific oil type and oil consumption reference. Condition: Engine oil level requires top up between services Technical Background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2056407/6
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering.
2052785/9
Service Bulletin/Repair Instructions
Brake noise identification. Technical Background: Brake noises can be attributed to many causes, the most common causes are as follows: • Brake discs or pads are close to their wear limit • New brake pads and/or discs have not been properly bedded in after installation • Aftermarket pads or discs are installed • There is debris such as small stones, grit, road salt or sand between the brake disc and pad • Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time
2071131/2
Service Bulletin/Repair Instructions
Measured values - Cycle recording instructions. Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.
2069806/5
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2051562/12
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.
2072055/1
Service Bulletin/Repair Instructions
Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.
2028794.7
Service Bulletin/Repair Instructions
Engine Coolant Mixture - Restrictions on use of desalinated water Customer Statement: -Engine coolant requires topping up or replacing
2052785.8
Service Bulletin/Repair Instructions
Brake Noise Identification: Customer Statement: -Noise/squeal complaint from the braking system Technical Background: -The noise/squeal can be reproduced and clearly assigned to the braking system
2061195/3
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2028808.7
Service Bulletin/Repair Instructions
Service info: Engine oil Specific oil type and oil consumption reference Customer Statement: -Engine oil level requires top up between services
2050542.7
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks Customer Statement: -1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips.
2056407.5
Service Bulletin/Repair Instructions
Running gear - Noise identification Workshop Findings: -The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2051562/11
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section
2053177/19
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customers will not be aware of any fault codes Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2069806/4
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Condition HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin. - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/3
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
2069806/2
Service Bulletin/Repair Instructions
HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/- - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.
2051187/9
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: - Poor engine running - Reduced power - Engine warning lamp illuminated - Symptom related DTCs evident within the applicable engine control unit(s) Technical background: Technical Product Information (TPI) to assist retailers when diagnosing poor engine running or misfires.
2053492.10
Service Bulletin/Repair Instructions
Air Spring Fault Finding Guidelines Customer Statement: -The front and/or rear suspension appears to have dropped
2069806.1
Service Bulletin/Repair Instructions
HVAC Refrigerent Leakage - Diagnosis Guidelines Customer Statement: -HVAC not cooling or HVAC cooling less than expected
2053492.9
Service Bulletin/Repair Instructions
Air Spring Fault Finding Customer Statement: -The front and/or rear suspension appears to have dropped.
2036678.5
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic Checks Technical Background: -There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.
2028808.6
Service Bulletin/Repair Instructions
All 12MY Engine Oil- Service Info: Engine Oil - Specific oil type and oil consumption reference, Technical Background: -The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. -The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type -Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering.
2050542.6
Service Bulletin/Repair Instructions
Body/Equipment: Front exterior lighting steamed up/leaks Customer Statement: -The lenses of the headlights/front fog lamps are steamed up/damp from the inside with minor drips
2051187.8
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2051562.10
Service Bulletin/Repair Instructions
12 Volt - Battery Test Instruction Technical Background: -For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the measure of this section of this TPI.
2053177.18
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Customer Statement: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle.
2061195.2
Service Bulletin/Repair Instructions
Telephone Functionality Complaint- Minimum Standards Required For Analysis of Concerns Customer Statement: -The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.
2056407.4
Service Bulletin/Repair Instructions
Running Gear - Noise Identification Customer Statement: -Noise complaint from the suspension and/or steering
2064337.2
Service Bulletin/Repair Instructions
Usage of E10 Fuel Customer Statement: -In the event a customer asks if E10 fuel can be used, the operative must refer to the Technical background section of this TPI
2051187.7
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only Customer Statement: -Poor engine running, reduced power, engine warning lamp illuminated.
2051562.9
Service Bulletin/Repair Instructions
12 Volt- Battery Condition Checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2053492/8
Service Bulletin/Repair Instructions
Air spring fault finding Customer Statement: -The front and/or rear suspension appears to have dropped Technical Background: -Bentley vehicles which are applicable to this TPI are fitted with air springs as part of the suspension system. Should air leak from the air spring dampers, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. -The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air supply unit, pipes, valve unit and air reservoirs. This includes potential air leak points on the air spring dampers and also the locations of an air leak that can be repaired without the need to replace an air spring damper.
2053177/17
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: -Customers will not be aware of any fault codes -Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle Technical background: -The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants -Should a particular TPI be listed as Archived, the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions within TPI 2053177/- regarding the DTC description and actions which should be conducted (if any).
2052785/7
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Service: Note: For correct diagnosis and repair the attached Flowchart must be followed. 1. Check the overall condition of the brakes to determine if the brake noise can be attributed to one of the causes listed in the Technical Background section of this TPI. If the noise is not a result of one these causes, proceed with point 2. 2. Record the noise and frequency For the frequency analysis and the noise recording we recommend using the Chassis Ear Tool WT 10437. To record the noise and measure the frequency using WT 10437 Chassis Ear Tool follow these instructions; Refer to File recording in the WT 10437 user instructions.
2065604/1
Service Bulletin/Repair Instructions
Suspicion that control units or services have been influenced by third parties. Customer statement / workshop findings: In the event a customer complaint is received relating to a suspicion that control units or services have been influenced by third parties the instructions within this TPI should be followed. Technical background: A suspicion that control units or services have been influenced by third parties means that unauthorised people or groups may have gained access to a vehicle's control unit(s) or online services and may have manipulated them in such a way that may compromise customer data confidentiality or the operation of the vehicle and/or online services. When investigating potential third party influences of control units or online services, it is important to take all normal diagnostic measures to rule out a normal functional error or misuse of the system by the user
2051562/8
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2056582/4
Service Bulletin/Repair Instructions
Interior trim - Creak and rattle - Noise identification Customer statement: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2028808/5
Service Bulletin/Repair Instructions
Service info: Engine oil Specific oil type and oil consumption reference. Customer statement / workshop findings: Engine oil level requires top up between services Technical background: The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2033864/6
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Unable to remove Accessory valve caps, Figure 1 shows an example of the caps. Technical background: We have observed instances where the caps have been difficult to remove once fitted, the issue is caused by corrosion. The valve stem itself is made from aluminium and the accessory valve caps are chromium plated brass, it is possible under certain environmental conditions, particularly winter road salt, for corrosion to take place between these dissimilar metals. Measure: The solution is to apply a thin smear of silicon-based grease, such as Dow Corning high vacuum grease, to the external threads of the valve stem prior to fitting the accessory valve cap. Grease should be applied any time the cap is removed and grease is not evident
2036678/4
Service Bulletin/Repair Instructions
Speaker Replacement - Diagnostic checks. Customer statement / workshop findings: Audio output from speakers is distorted Technical background: There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit. Production change: All speakers are subjected to a dynamic test and the individual results recorded for future reference
2050542/5
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks. Customer statement / workshop findings Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. or 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar.
2051187/6
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only. Customer statement / workshop findings: Poor engine running, reduced power, engine warning lamp illuminated. Technical background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfire. Measure: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.
2051562/7
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks. Customer statement / workshop findings: 12 Volt Battery test instruction Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2053177/16
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The operative should refer to the Bentley Hub referencing TPI 2053177/- The document (loaded onto the Hub) contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the document (loaded onto the Hub) regarding the DTC description and actions (if any) which should be conducted
2053492/7
Service Bulletin/Repair Instructions
Air spring fault finding. Customer statement / workshop findings: The front and/or rear suspension appears to have dropped. Technical background: The list of Bentley vehicles below are fitted with air springs as part of the suspension system. Should air leak from the air springs, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air pump compressor, pipes, valve unit and air reservoirs. This includes potential air leak points on the air springs and also the locations of an air leak that can be repaired without the need to replace an air spring.
2056407/3
Service Bulletin/Repair Instructions
Running gear - Noise identification. Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system
2053177/15
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted.
2053177/14
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2062569/1
Service Bulletin/Repair Instructions
Mulsanne Premium Audio Amplifier-No sound with DTC's-UD140600 and/or UD140B00. Customer statement / workshop findings: - No sound from the Premium Amplifier - Sporadic high quiescent battery drain - Diagnostic Trouble Codes UD140600 High Static Current and UD140B00 Energy Management Active may be stored. Technical background: The Premium Amplifier does not shut down when the vehicle ignition is deactivated, this is due to a missing or ignored message between the Amplifier Power Board and the Amplifier Main Controller.
2053931/4
Service Bulletin/Repair Instructions
Unable to stream Infotainment media to the rear seat entertainment system. Customer statement / workshop findings Unable to stream media to the rear seat entertainment system from the Infotainment system Technical background The ability to steam CD/DVD and TV to the rear seat entertainment system from the Infotainment system is no longer available from 19 Model Year onwards.
2053931/3
Service Bulletin/Repair Instructions
Unable to stream Infotainment media to the rear seat entertainment system. Customer statement / workshop findings: Unable to stream media to the rear seat entertainment system from the Infotainment system Technical background: The ability to steam CD/DVD and TV to the rear seat entertainment system from the Infotainment system is no longer available from 19 Model Year onwards.
2051562/6
Service Bulletin/Repair Instructions
All Models - 12 Volt Battery condition checks. Technical background For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI.
2061195/1
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns. Customer statement / workshop findings: The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported. Technical background: The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone issues.
2053177/13
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List. Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2058173/2
Service Bulletin/Repair Instructions
Electrical switch replacement guidelines. Customer statement/workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
2052785/5
Service Bulletin/Repair Instructions
Brake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background: Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).
2053177/12
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2028808/4
Service Bulletin/Repair Instructions
Engine oil. Specific oil type and oil consumption reference. Customer statement / workshop findings: Engine oil level requires to:p up between services. Technical background The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
2053177/11
Service Bulletin/Repair Instructions
Customer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. All Vehicle Variants - Spurious DTC List Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
2056582/3
Service Bulletin/Repair Instructions
Interior trim - Creak and rattle - Noise identification. Customer statement / workshop findings: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work
2053492/6
Service Bulletin/Repair Instructions
Air spring fault finding. Customer statement / workshop findings: The front and/or rear suspension appears to have dropped. Technical background: The list of Bentley vehicles below are fitted with air springs as part of the suspension system. Should air leak from the air springs, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. TheMeasure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air pump compressor, pipes, valve unit and air reservoirs. This includes potential air leak points on the air springs and also the locations of an air leak that can be repaired without the need to replace an air spring. These checks should be carried out in conjunction with the Elsapro procedure Air suspension: To check with the use of the special tool Air suspension leak tester VAS 751 001 shown in the image below as item ( 1). Refer to Elsapro, Repair Group 43, Air suspension To check.
2053177/10
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Service: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.
2058173/1
Service Bulletin/Repair Instructions
Electrical switch replacement guidelines Customer statement / workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
2050542/4
Service Bulletin/Repair Instructions
Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Technical Background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar.
2051187/5
Service Bulletin/Repair Instructions
Condition: Poor engine running, reduced power, engine warning lamp illuminated. Technical Background: Technical Product Information (TPI) to assist Retailers when diagnosing poor engine running or misfires. Service: The following TPI should be carried out sequentially to ensure the root cause and analysis of the concern are identified without unnecessary work or repetitive actions taking place.
2051562/5
Service Bulletin/Repair Instructions
Condition: 12 Volt Battery test instruction Technical Background: For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the instructions within the Measure section of this TPI
2052785/4
Service Bulletin/Repair Instructions
Condition: Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1). 6. Discs have a groove in them (Figure 2) 7. There is chemical contamination on the braking surface of the disc due to a wheel or tyre cleaner being sprayed directly onto the disc (Figure 3). 8. There are pad marks on the brake disc as a result of the brake pad material transferring to the discs. This can occur when a vehicle has been stood for long periods of time in a wet or snowy environment (Figure 4).
2053177/6
Service Bulletin/Repair Instructions
Condition: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical Background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Service: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.
2053492/5
Service Bulletin/Repair Instructions
Condition: The front and/or rear suspension appears to have dropped. Technical Background: The list of Bentley vehicles below are fitted with air springs as part of the suspension system. Should air leak from the air springs, this will cause the suspension to drop. However, the dropping of the suspension does not necessarily mean that the air spring is faulty. The Measure section of this TPI describes how and where to check for air leaks on the front and rear air springs, the air pump compressor, pipes, valve unit and air reservoirs. This includes potential air leak points on the air springs and also the locations of an air leak that can be repaired without the need to replace an air spring. Please follow and complete the check list within the Measure section of this TPI to help in diagnosing the issue (the check list does not need to be sent as an attachment should a DISS technical query be raised) . Should a leak be found from an air spring, compressor, valve unit or reservoir, please raise a DISS technical query and include as much information as possible including photograph/s of the leak/s location. Once the DISS ticket has been submitted please await clarification from your TSC before commencing with replacing any of the suspected faulty air springs. Mandatory reporting is applicable for all air spring related issues.
2056407/2
Service Bulletin/Repair Instructions
Condition: Customer statement: Noise complaint from the suspension and/or steering Workshop findings: The noise can be reproduced and clearly assigned to the suspension system from either of the axles And/or The noise can be reproduced and clearly assigned to the steering system Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted including the modification of the engine control modules (chip tuning) Check the history of the vehicle to confirm Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if any TPIs are applicable to the customers complaint/issue, should an applicable TPI be available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required) For correct diagnosis and repair, the attached Flowchart must be followed in conjunction with the Measure section of this TPI
2056582/2
Service Bulletin/Repair Instructions
Condition: Customer statement: Noise complaint from the interior Workshop findings: The noise can be reproduced and clearly assigned to the interior Prior to starting the instructions within this TPI, the Retailer must check and confirm the vehicle is in standard factory condition and has not had any non-approved aftermarket modifications conducted Should any aftermarket modifications be found, the Retailer must make Product Support aware by raising a DISS query to report the details of the modification, you must then await feedback from Product Support before conducting any further work Technical Background It is the retailers responsibility to check and confirm if there are any TPIs which are applicable to the customers complaint/issue if there is an applicable TPI available, apply it and complete a DISS complaint to include Workshop findings only (No repair query required). For correct diagnosis and repair the attached Flowchart must be followed in conjunction with the Measure section of this TPI
2053177/5
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. Technical background: The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted Measure: During routine diagnostic interrogation of vehicle systems use the attached document to determine the course of action to be taken.
2057664/1
Service Bulletin/Repair Instructions
Customer statement / workshop findings: Clicking noise from the right and/or left front corner with steering input. Technical background: Verify that the customer complaint matches the video within the Bentley Hub Reference TPI Transaction number 2057664/1. Should the customer complaint match the issue refer to the Measure section of this TPI. Measure: 1) Replace the affected front steering upright and front wheel bearing.
2024681-3
Service Bulletin/Repair Instructions
PDI-Deactivating Transport and Loading modes
2030349-3
Service Bulletin/Repair Instructions
Mulsanne steering shimmy/vibration - 21 Inch wheels only (USA)
2033864-5
Service Bulletin/Repair Instructions
Accessory valve caps - Difficult to remove
2051187.3
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only
2051562.4
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks
2052785.3
Service Bulletin/Repair Instructions
Brake noise identification
2053177.3
Service Bulletin/Repair Instructions
All Vehicle Variants - Spurious DTC List
2053492.3
Service Bulletin/Repair Instructions
Air spring fault finding
2053492.4
Service Bulletin/Repair Instructions
Air spring fault finding
2055070.1
Service Bulletin/Repair Instructions
Bluetooth headphones not working
2038952-4
Service Bulletin/Repair Instructions
Mulsanne engine and transmission control module software update (SC15/01)
2044308-2
Service Bulletin/Repair Instructions
Mulsanne rear suspension knock
2052785-1
Service Bulletin/Repair Instructions
Brake noise identification
2051562.1
Service Bulletin/Repair Instructions
12 Volt - Battery condition checks
2051187.1
Service Bulletin/Repair Instructions
Poor Engine Running Complaints (Misfires) Petrol Engines Only
2050542.1
Service Bulletin/Repair Instructions
Service info: body/equipment: front exterior lighting steamed up/leaks
2028254.2
Service Bulletin/Repair Instructions
Battery testing-Use of DIN figure when testing OE batteries under warranty
2030349.2
Service Bulletin/Repair Instructions
Mulsanne steering shimmy/vibration - 21 Inch wheels only (USA)
20357773
Service Bulletin/Repair Instructions
Mulsanne Exterior Door Handles
20389522
Service Bulletin/Repair Instructions
MULSANNE ENGINE AND TRANSMISSION CONTROL MODULE SOFTWARE UPDATE (SC15/01)
2042362/1
Service Bulletin/Repair Instructions
MULSANNE - AIR SUSPENSION COMPRESSOR - CONTROL RELAY ( 2042362/1 )
2044308/1
Service Bulletin/Repair Instructions
MULSANNE REAR SUSPENSION KNOCK
2044285/1
Service Bulletin/Repair Instructions
AUDIO AMPLIFIER FAILURE - WATER LEAK
SB-2031363/1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2031942/1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2038035/1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2043019/1
Service Bulletin/Repair Instructions
Mulsanne Steering Gear - Hydraulic Oil leak Customer statement / workshop findings Increased steering effort, power steering pump noise or a hydraulic fluid leak from the underside of the vehicle. Hydraulic fluid leak from the Steering Rack Pinion Bearing. Technical background The Steering Rack may leak low pressure hydraulic fluid from the Pinion Bearing due to degradation of the Pinion Bearing oil seal. An improved material specification for the Pinion Bearing oil seal has been introduced. Measure Vehicles with less than 10.000 miles / 16.000 kilometres or under one year old Replace the Steering Rack Assembly Refer to Rep. Gr.48. Steering Rack To Remove and Fit. Vehicles with a repeat failure - Replace the Steering Rack Assembly Refer to Rep. Gr.48. Steering Rack To Remove and Fit. Vehicles with a first time failure, over 10.000 miles or 16.000 kilometres - replace the Pinion Bearing oil seal. Refer to Pinion Bearing Oil Seal Replacement Below.
SB-2035309-2-A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2043897/1
Service Bulletin/Repair Instructions
Mulsanne Premium Amplifier Customer statement / workshop findings No sound from the Premium Amplifier, sporadic high quiescent drain, Diagnostic Trouble Codes UD140600 high static current and UD140B00 Energy Management Active may be stored. Technical background The Premium Amplifier is not shutting down when the vehicle ignition is deactivated, this is due to a missing or ignored message between the Amplifier Power Board and the Amplifier Main Controller. Software Version 0120 has been introduced to correct this issue. Production change Vehicles manufactured from VIN SCBBE6ZH4GC002383 have the latest software installed. Measure If the vehicle isnot already listed as repaired within the repair history ( Elsa-Pro) check the fuel filler door for the blue completion mark figure 28. If neither is evident, continue with the update in accordance with the following instructions. Ensure a suitable battery charger (VAS 5903 or a charger of the same specification) is correctly connected to the vehicle electrical system for the duration of the procedure. Refer to the workshop manual Rep. GR27 Charge Battery Note:
2031942-2A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2032620-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2032620-2A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033282-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2033282-2A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030588-1E765
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030874-2A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2031363-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2031942-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2025291-2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2029216-2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2041887/2
Service Bulletin/Repair Instructions
Under bonnet trim - engine cover (SC16/01) Technical background: A number of under bonnet trim parts, engine covers, may have been assembled using incorrect material. The suspect material is mild steel mesh and may be prone to oxidation Remedy: Check grill for correct material and replace engine cover assembly if necessary
2028808/3
Service Bulletin/Repair Instructions
Service info: Engine oil Specific oil type and oil consumption dealer reference Customer statement / workshop findings: Engine oil level requires top up between services Technical background: The introduction of the Bentley Continental GT V8 brings a new engine to the Bentley family. This all new 4.0 litre V8 twin turbo joins the 6.0 litre W12 in the Continental range with the 6.75 litre V8 reserved for the Mulsanne. Each of these three engines had individual design criteria producing unique driving characteristics as a result each have individual lubrication requirements and oil consumption statistics. With the 4.0 litre V8 comes a new oil to Bentley - this new engine lubricant must only be used in the 4.0 litre V8. The use of the correct oil for each engine is critical to its continued performance, reliability and ultimately warranty. Therefor the workshop manual should always be the first point of reference ensuring the correct lubricant is used for each specific model year and engine type
2042177/1
Service Bulletin/Repair Instructions
Mulsanne Radiator Grille Finisher Adrift Customer statement / workshop findings: The Radiator Grille Finisher has partially separated from the Radiator Shell Assembly. Technical background: The adhesive attaching the Radiator Grille Finisher to the Mounting Blocks, mayin some instances fail, causing the Radiator Grille Finisher to become detached at one or more mounting locations.
2042104/1
Service Bulletin/Repair Instructions
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns Customer statement / workshop findings: An improved feedback method is required should a complaint of telephone functionality / quality be reported. Technical background: A minimum standards document is required to capture an accurate description of customer telephone issues. Measure: The attached document should be completed and attached to the relevant DISS query, this will allow a full understanding of the customer complaint and the circumstances in which the complaint becomes apparent.
2037973-2
Service Bulletin/Repair Instructions
BENTLEY 2011-2016 : TECHNICAL INFORMATION REGARDING FRONT ANTI ROLL BAR, SELF LEVELING SUSPENSION, PITCH AND ROLL COMPENSATION, SHOCK ABSORBER/SUSPENSION CONTROL, NOISE VIBRATION. *LJ
2025177/3
Service Bulletin/Repair Instructions
Mulsanne damper suspension noise Customer statement / workshop findings: Occasional pneumatic whooping noise from the front suspension and infrequently from the rear suspension. The noise occurs when driving over speed humps, driving on uneven surfaces at high speeds or mounting kerbs Technical background: Occasional whooping noise emanating from the front or rear suspension. The noise can be apparent when driving over speed humps above 15 MPH, driving on uneven surfaces at high speeds or when mounting or dropping down from kerbs. The whooping noise is very difficult to replicate, and is evident only after a long drive cycle No further action is required. Measure: This is an understood phenomena under specific dynamic conditions and is therefore categorised as normal vehicle operation and as such does not require further investigation
2038974/2
Service Bulletin/Repair Instructions
Engine coolant thermostat - Engine start difficult Customer statement / workshop findings: Engine difficult to start Technical background: Engine coolant thermostat failure can result in implausible coolant temperature data being read by the engine control module in some cases this may lead to engine starting difficulties Measure: It is intended that in the event of engine starting difficulties being attributed to a coolant thermostat failure on a Mulsanne prior to VIN SCBBA6ZH9FC001420 then the new thermostat (part number 069121113) can be fitted. This new thermostat will not fit the original thermostat housing (part number 07V121117) therefore the new thermostat housing (part number 07V121117A) must also be fitted
2037973/2
Service Bulletin/Repair Instructions
Mulsanne front anti roll bar - contact with lower wishbones Customer statement / workshop findings: Knocking noise from the front suspension on rough/uneven road surfaces Technical background: The ends of the original specification front anti roll bar in some cases can contact the front face of the lower right and lower left hand front wishbones. New specification front anti roll bar and anti-roll bar links have now been developed
2038952/1
Service Bulletin/Repair Instructions
Mulsanne engine and transmission control module software update (SC15/01) Technical background: Customer may experience powertrain clunk feeling when driving at low load. Investigations found that improvements in the modelled auxiliary torque drag would remove the clunk sensation, Remedy The improved modelled auxiliary torque drag calibration for Mulsanne must be applied by performing this campaign process.
2038974/1
Service Bulletin/Repair Instructions
Engine coolant thermostat - Engine start difficult Customer statement / workshop findings: Engine difficult to start Technical background: Engine coolant thermostat failure can result in implausible coolant temperature data being read by the engine control module in some cases this may lead to engine starting difficultys
2024811/2
Service Bulletin/Repair Instructions
Gearbox code P1703 not clearing in Guided Fault finding Condition: There is no customer complaint the fault code is logged as a result of connecting the diagnostic tester When the fault memory is read using Guided Fault finding the following codes may be logged: P170300 Limp home, control unit reset (located in diagnostic address 02 Transmission control module) U1111 Function limitation due to missing message (located in diagnostic address 81 Gear Shift Control Module (GSM) Technical Background: Due to a communication error between the tester and the transmission control module the above faults may be logged even though there is no problem with the vehicles gearbox system. If these faults are logged and there is no gearbox problem reported, clear these codes using vehicle Self Diagnosis.
2032620/2
Service Bulletin/Repair Instructions
Mulsanne front suspension - control module parameter updates Customer statement / workshop findings: The air suspension warning light (Figure 1) is illuminated and/or event codes C103429 (Front left hand ride height sensor) and C103529 (Front right hand ride height sensor) are present within the air suspension control module. Technical background: The parameters of the front ride height sensors are insufficient, this TPI describes the process which must be followed should the air suspension warning light be evident and/or the suspension control module event codes are logged relating to the front ride height sensors.
2033282/2
Service Bulletin/Repair Instructions
Mulsanne exterior door mirror software update (SC13/03) Technical background: Bentley Motors has devised a Software Version Management (SVM) update which eliminates the possibility of a customer experiencing issues relating to the exterior door mirror power fold/unfold operation. The containment measure within the SVM update reduces mirror motor cut off time which prevents the door mirrors sticking and jolting sporadically during the power fold/unfold operation. The SVM update also prevents the possibility of a separate mirror related issue from occurring, the issue concerned can occur when the Fold mirrors function is selected to be On within the MMI as shown in Figure 1. Selecting this function allows the mirrors to be power folded when the vehicle is locked. Remedy: This Campaign must be carried out on all Mulsanne cars within the affected VIN range to ensure the cars prior to the VIN cut off are all at the same software level
2038035/1
Service Bulletin/Repair Instructions
Continental Series, Flying Spur and Mulsanne - Main harness identification Customer statement / workshop findings: Should an issue be diagnosed or reported regarding any part of the vehicles main harness or engine harness resulting in a requirement to raise a DISS ticket, please follow all instructions within this TPI to ensure that your Bentley Motors Technical Service Centre (TSC) receives all required and relevant information. Technical background: In order for the Bentley Motors Technical Service Centre (TSC) to resolve any issues relating to the vehicles main harness or engine harness please follow the instructions within this TPI. Refer to Section 1 for the main vehicle harness identification label location Refer to Section 2 for the engine harness identification label location
SB-2035688-1
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2035688/1
Service Bulletin/Repair Instructions
Mulsanne front suspension 'chattering' noise Customer statement / workshop findings: There is a chattering noise which is audible from the front end/engine compartment when braking or when driving on rough road surfaces. Technical background: The right and left hand front upper wishbone levers have been identified as the source of the chattering noise which is audible within the cabin particularly when driving on rough road surfaces or when braking. New specification brackets are now available, the latest specification brackets are wider which increases the distance between the upper wishbone and the bracket, the increased distance eliminates contact between the two components. The right and left hand side front upper wishbones brackets and upper wishbones must be replaced along with all applicable fixings.
2036192/1
Service Bulletin/Repair Instructions
Software Version Management - Target Actual Comparison Test Customer statement / workshop findings: The software within the battery monitor control unit (part number 3W3 915 181) does not allow specific diagnostic related actions to be conducted using the Offboard Diagnostic Information System Service.
SB-2035777-1-A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TSB-2034323-3
Service Bulletin/Repair Instructions
BENTLEY: DUE TO A POSSIBLE CHANGE IN FRONT SEAT CUSHION SENSOR, WHETHER PRESENT OR NOT PRESENT, DURING PROCESS OF ENTERING, CLOSING DOOR OR SHIFT IN APPLIED LOAD, THE SEAT BELT PRESENTER FAILS TO WORK PROPERLY. MODEL 2012-2013 393, 394. *PE
SB-2028808-2
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TPI-2033480-1
Service Bulletin/Repair Instructions
BENTLEY: TRANSMISSION CONTROL MODULE (TCM) LOOSING COMMUNICATION, HAS A SOFTWARE ANOMALY, WITH GEAR SELECTOR ELECTRONICS AT TIME OF IGNITION SWITCH IS ON, CAUSING A NON SELECTION OF GEAR FROM PARK AND COMMUNICATION WITH THIS MODULE. MODEL 2012-2013 MULSANNE. *PE
SB-2034119-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2034036-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
CN-E-783
Service Bulletin/Repair Instructions
BENTLEY: SOFTWARE REPLACEMENT FOR ENGINE CONTROL MODULE (ECM), WAS CREATED TO ALLOW ADDITIONAL UPDATES TO ON BOARD DIAGNOSIS (OBD) SETTINGS. MODELS 2011-2013 MULSANNE. *PE
SB-2033871-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2032308-1A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
CNE-776
Service Bulletin/Repair Instructions
BENTLEY: IN HIGH AMBIENT CONDITIONS, HOSE FAILURE AND SUBSEQUENT COOLANT LOSS, MAY OCCUR, IF INTERNAL UPPER PRESSURE IS LESS THAN SYSTEMS PEAK OPERATING PRESSURES. MODELS 2011-2013 MULSANNE. *PE
SB-2030874-3A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2030874/3
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
E763
Service Bulletin/Repair Instructions
BENTLEY: GEAR SELECTOR - WARNING AND FAULT CODE - GEAR KNOB SWITCH RESISTANCE HIGH. MODEL YEAR 2011 MODEL TYPE 3Y2 AND MODEL BRAND E. *KB
DC-12-2011
Service Bulletin/Repair Instructions
BENTLEY: ABS CONTROL MODULE INTERRUPTS THE COMMUNICATIONS BETWEEN ABS AND THE ENGINE CONTROL MODULE (ECM). *PE
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.