B010322
Warranty Program/Extension
Fuel tank limited warranty for leakage, due to defects in materials or workmanship, has been extended to 15 years/150,000 miles as determined from the original in-service date
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
B010322
Fuel tank limited warranty for leakage, due to defects in materials or workmanship, has been extended to 15 years/150,000 miles as determined from the original in-service date
B010722
Fuel tank limited warranty for leakage, due to defects in materials or workmanship, has been extended to 15 years/150,000 miles as determined from the original in-service date
B611305
The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle âÂÂdischarged batteryâ complaints.
B360121
At low outside temperatures (below 40 degrees F) and slow driving speeds (i.e. when parking, maneuvering)with a large steering angle, the front end can be slightly axially misaligned. This can be felt (jerking)/ heard via an acoustic acknowledgement (clunk) as seen at the 11 second mark of the video. See attached video V36 01 21.
B612123
The steering wheel heating takes a long time to achieve the desired temperature.
B011423
PRESSURE CONTROL VALVE (PCV) EXTENDED LTD WTY 15 YEARS/150,000 MILES
B513218
The paint finish on the door jamb (above the door striker) is scratched due to the inner door cavity window seal.
B651523
After programming the head unit (HU-H2), activating the FSC (German word Freischaltcode) Enabling Codes repeatedly fails.
B840822
The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via the Voice over LTE (VoLTE) function. For this purpose, the SIM card must perform an IMS registration in the mobile communication network. Due to a production error, the telematics control units were delivered without an IMS configuration. The Connected Drive voice services (Concierge Call, BMW Assistance, and emergency call voice) can no longer be used regionally in the US in vehicle with telematics control units ATM-1 and TCB-4G. Voice control of the vehicle and all other telephone (paired mobile devices) functions are not affected. Emergency call location data is unaffected.
B122519
After an automatic engine start (MSA start), the transmission intermittently goes into the Park "P" or Neutral "N" position without any customer influence.
B662419
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start when placing the key against the steering column.
SIB540222
The sunroof and/or panoramic sunroof jams sporadically.
SIB662419
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start when placing the key against the steering column. Note: Opening, closing and starting via the BMW Digital Key or the Digital Key Card are not affected.
SIB651312
The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 4 (HU-H4, also called MGU21) superseded the MGU starting with certain MY2021 vehicles with option code 6U3 Live Cockpit Professional. This uses map North America JOY. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
B170121
The quick disconnect coupling on the cylinder head coolant vent line could break at the cylinder head. This would lead to loss of coolant from the engine.
B58N20N55S55
Component and Issue Specific Limited Emission Warranty Extension. This component-specific limited emission warranty extension applies to defects in materials or workmanship.
B610615
Rattling noises heard from vicinity of glove box.
B640613
Customer may complain of reduced air flow when the air conditioning system is operated for an extended time, usually longer than 30 minutes.
B110317
For the above-referenced vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the engine timing chain and oil pump drive chain modules to: 7 years/70,000 miles as determined by the vehicle's original in-service date.
B110221
With the court's FINAL approval, BMW of North America, LLC (BMW NA) has entered into a nationwide settlement with the plaintiffs in the following class action: Gelis, et al. v. Bayerische Motoren Werke Aktiengesellschaft and BMW of North America, LLC.
B610721
Groaning, scraping, or squeaking noise coming from the steering wheel area in the interior of the vehicle,when turning the steering wheel.
SIB110317
BMW of North America, LLC BMW NA is extending the limited warranty for the engine timing chain and oil pump drive chain modules to: 7 years/70,000 miles as determined by the vehicle's original in-service date
B040221
Distribution of the following tool will be through the Automatic Tool Shipment Program
B110120
On rare occasions during an engine oil service, the BMW Original (Genuine) engine oil filter insert is either difficult to remove or breaks apart in the oil filter housing.
B840221
The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022. The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW. Due to the phase-out, BMW Assist and ConnectedDrive services will no longer be supported after this date.
B110321
B58 ENGINE: ENGINE OIL FILTER REMOVAL PROCEDURE AND TOOLS . A. For the B58 engines, a BMW Oil Catch special tool for use in conjunction with removing the engine oilfilter insert is now available.
B510921
GROANING FROM THE SIDE WINDOWS: There is a groaning noise present from the area where the side windows meet the convertible top while driving. Insufficient seal pressure against the side windows.
B840121
TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR TECHNOLOGY DISCONTINUATION: The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022.
B121318
COMBUSTION CONTROL VALVE LIFT AT IDLE: The vehicle will run rough or hesitate when accelerating from a stationary position.
B011220
BMW MAINTENANCE BOOKLET AND OEM TIRE MANUFACTURERS' WARRANTIES: In efforts to provide a digital experience to our customers, BMW of North America, LLC (BMW NA) is proud to announce a digital version of both the BMW Maintenance Booklet and BMW Original Equipment Manufacturers' (OEM) Tire Warranties.
B612315
Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full: Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full.There are no faults stored in the system for the washer fluid level switch.
B120115
N20 and N26 Differential Pressure Sensor Fault: 195002 Stored in DME: The Service Engine Soon (MIL) light is on with the following differential pressure sensor fault stored: 195002 - Differential pressure sensor, tank vent valve, electrical: Short circuit to ground During engine operation, vibration and movement of the sensor can damage the pin contacts of the harness connector, or cause a break in the wiring.
B340517
TICKING NOISE WHILE CORNERING WITHOUT THE BRAKES APPLIED: Ticking noise coming from front wheel while cornering without brakes applied, noticeable at low speeds. The vehicle must be moving.
B610419
VEHICLE DOES NOT START BATTERY TOTALLY DISCHARGED: The customer's vehicle does not start due to a totally discharged battery.
B650709
NAVIGATION SYSTEM - REPORTING MISSING OR INCORRECT ROADMAP DATA: Do not replace parts and do not program the vehicle. Roads can change by up to 15% every year. To ensure the best navigation experience, we do everything in our power to create the best maps. Your reports help us to detect changes in your area and keep future versions of our maps as accurate as possible. Therefore, a road map error or missing data must be reported directly to the map supplier.
B012618
EPS STEERING ELECTRIC MOTOR MOUNTING BOLTS LIMITED WARRANTY EXTENSION: There are front end noises when turning the steering wheel and/or there is limited power steering assist when maneuvering or parking the vehicle. For the basic steering gears, one possible cause is that the mounting bolts for the electric motor may become loose, missing and/or broken due to corrosion.
B130420
TANK VENTILATION AND MIXTURE CONTROL FAULTS STORED IN THE DME: The Engine Malfunction Warning is illuminated and one or more of the following faults are stored in the DME. All models: FC 191C02 - Fuel tank ventilation system 2nd discharge point: malfunction FC 195014 - Differential pressure sensor tank vent valve signal: fixed FC 118001 - Mixture control: mixture too lean FC 118401 - Mixture control: mixture too lean large deviation I01 only: FC 124103 - Mixture control: mixture too lean FC 124101 - Mixture control: Mixture lean large deviation CAUSE Internal mechanical defect in the tank ventilation valve. The defect can also result in a very loud clicking noise when the valve is cycling.
B610520
CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER: A yellow CCM (Check Control Message) ID 415 is displayed- "Increased battery drain! // Battery. Electrostatic discharge at standstill / start engine. Energy management" The results of the Energy Diagnosis test plan identifies the Controller as the root cause of the CCM. The Controller delays the vehicle going to sleep by up to 6 minutes. In some cases this will cause the CCM 415 to be displayed when starting the vehicle. Replacing the Controller in this case will not correct this situation.
B513016
TAILGATE UNINTENTIONALLY OPENS: This Service Information Bulletin (Revision 4) replaces SI B51 30 16 dated March 2018. Trunk/tailgate may open when vehicle is locked Trunk/tailgate may open while the vehicle is in motion usually after stopping such as a traffic light etc. Vehicle key trunk/tailgate button may be accidentally pressed thus opening the tailgate.
B652214
AUTOMATED ACTIVATION OF NAVIGATION SYSTEM DURING PDI/QC1: This Service Information Bulletin (Revision 2) replaces SI B65 22 14 dated October 2015. The INITIAL NAV enabling code no longer needs to be pre-ordered through the Parts department! When the vehicle is connected to the diagnostic system ISTA to perform PDI/QC1 the step to activate the navigation system (part of Delete Transport Mode) will automatically request the INITIAL NAV enabling code (VIN-specific) without pre-ordering the enabling code. This enabling code will be automatically delivered through ISTA and it then activates the navigation system.
B840214
CONNECTEDDRIVE/BMW ASSIST SYSTEM DIAGNOSIS INFORMATION: This Service Information Bulletin (Revision 7) replaces SI B84 02 14 dated May 2019. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information Bulletin: Is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. Will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.
B123314
Fault Code 1D2008 Stored in DME: This Service Information Bulletin (Revision 5) replaces SI B12 33 14 dated February 2016. The Service Engine Soon light is on. There may also be a complaint of low heat output with lower outside temperatures. CAUSE During the engine warm-up the engine coolant does not reach operating temperature within the DME's allowable time limits. This is caused by either a faulty thermostat inside the transmission oil heat exchanger or a faulty engine characteristic map thermostat.
B011319
SIDE PANEL REAR LIGHT HOUSINGS: LTD WTY EXT TO 10 YEARS WITHOUT MILEAGE LIMIT: The rear light housing(s) can loosen/detach at the mounting tabs this can cause a clacking sound in the rear of the vehicle while driving. The plastic mounting tabs for the rear tail light assembly housing(s) may become too brittle and crack to the point where the hold down nut(s) can no longer keep the housing(s) in place.
B840416
SOS MALFUNCTION DISPLAYED This Service Information Bulletin (Revision 1) replaces SI B84 04 16 dated September 2016. One or all the following may be experienced in the vehicle: An SOS malfunction is seen in the Kombi (aka instrument cluster) When pressing the E-Call/SOS button in the overhead console nothing happens Fault code B7F33C (internal ECU error) is stored in the Telematics control unit (ATM/TCB2) There are 2 known causes for this failure. They are as follows: Software file missing from the ATM/TCB2 control module Water leak at the "shark fin" roof antenna (aka roof aerial) leading to corrosion in the ATM/TCB2 control module.
B120319
ENGINE DOES NOT START BELOW FREEZING TEMPERATURES: Engine designation correction Parts availability Warranty. The engine will not start at temperatures below freezing. The starter does not turn and engage.
B541419
CONVERTIBLE TOP CREAKING NOISE: Creaking or groaning noise heard from the convertible top headliner. Convertible top headliner deflector contacting the multi-joint linkage.
B652617
NBT EVO CHANGES BETWEEN SELECTIONS BY ITSELF WITHOUT DRIVER INPUT- GHOST BEHAVIOR: The Central Information Display (CID) changes between selections ("ghost behavior") and sounds an audio tone without the CID Screen being touched. The audio tone is the same one that sounds when you touch the CID with your finger to make a 'touch' selection.
B310514
Front Suspension Ride Height Has Dropped: The front suspension ride height has dropped on one or both sides due to overload. This is caused by driving over obstacles (e.g. potholes) or an impact severe enough for the front spring strut damper to slip through the clamp of the steering knuckle.
B320819
THUMPING NOISE FROM FRONT AXLE WHILE STEERING: A "thumping" noise is heard from the front axle area during slow speed steering.
B651419
HEAD UNIT NBT EVO (HU-H2) PROGRAMMING ABORT: The CID screen may light up blue. When this occurs A battery reset is not successful in restoring head unit operation Software error in the Bootloader file (BTLD) of the head unit.
B180118
DIAGNOSING NOISE FROM THE REAR EXHAUST FLAP (B58) This Service Information Bulletin (Revision #1) replaces SI B18 01 18 dated February 2018. Warranty Labor Operations changed. There is a rattling noise from the rear exhaust flap during initial start-up. The rattle could last up to sixty seconds.
B320818
SERVICE ACTION: REWORK THE STEERING GEAR. Screws attaching the power pack to the steering gear may be broken. Broken screws result in noises during steering motions and variable steering assistance. A Check Control Message (CCM) may be displayed.
B651519
SECURITY IMPROVEMENTS FOR CONNECTEDDRIVE. Security patches for non-safety critical vulnerabilities in BMW head units Entry Nav Entry Media NBT and NBT EVO.
B122319
DIAGNOSTIC HINT: CATALYTIC CONVERTER INSPECTION AFTER LOSS OF CRANKSHAFT SIGNAL. In certain situations when the crankshaft position signal is lost while driving the malfunction indicator lamp (MIL) and an engine malfunction check control message (CCM #29) may be displayed. The engine may run roughly or with reduced power.
B110119
ENGINE VIBRATIONS OR NOISE This Service Information bulletin replaces SI B11 01 19 dated February 2019.
B610819
Service Information June 2019 General Electrical Systems B61 08 19 Technical Service WINDSHIELD WIPERS SWITCH ON BY THEMSELVES. The windshield wipers switch on by themselves and can no longer be switched off despite activation of the switch. An internal software error in the SZL (steering column switch cluster).
B651119
Due to an issue during supplier production the driver and/or passenger knee air bags could become damaged during deployment.
B110717
FAULT 118002 - MIXTURE TOO RICH SETS DURING WINTER WITH COLD AMBIENT TEMPERATURES. The Service Engine Soon (MIL) light is on with the following fault stored in the Digital Motor Electronics (DME). In the situation being described the fault is primarily stored during the cold winter months along with the use of winter fuel.
B122019
DELIVERY STOP: PROGRAM CONTROL UNITS (DME). A Delivery Stop has been issued (effective May 16 2019) on certain Model Year 2016-2020 BMW vehicles that have been produced between June 19 2015 and April 17 2019. A software error within the Digital Motor Electronics (DME) may cause a miscalculation of an onboard diagnostic (OBD) function. All vehicles will need a software update (no parts required).
B160319
NOISES FROM THE FUEL TANK AT IDLE AND WITH LOW FUEL LEVEL. While driving slowly with low RPM or while idling a faint knocking or fluttering noise can be heard from inside the fuel tank. The customer may describe this noise as a "helicopter" noise from the rear of the vehicle.
B630119
The tail light mounting brackets may be cracked or broken. During assembly oil may have contaminated the plastic housing of the rear tail lamps causing damage to the mounting points of the tail light assembly.
B840311
TELEMATICS CONTROL UNIT ACTIVATION VIA DCSNET FOR BMW ASSIST.
B840719
BLUETOOTH CONNECTION IS LOST DURING A PHONE CALL. During an active call the call audio autonomously switches from the vehicle hands-free system to the phone.
B320319
STEERING GEAR MOVEMENT NOT SMOOTH. Stiff movement in the steering or sticks when steering from one limit position to the other Unfavorable software of the Electric Power Steering (EPS)
B840219
PHONE CALL AUDIO AUTONOMOUSLY SWITCH FROM VEHICLE TO PHONE. During an active phone call the call audio autonomously switches from the vehicle hands-free system to the phone.
B120119
SERVICE ACTION: PROGRAM THE DIGITAL MOTOR ELECTRONICS (DME). In the DME control unit software.
B160119
ENGINE STALLS AFTER STARTING OR WILL NOT START. The engine stalls right after starting (when stationary).
B520818
FRONT PASSENGER SEAT SPORADIC MOVEMENT. Occasional stopping of seat adjustability movement in the driver and front passenger seats when occupied.
B621118
BLACK SPOT IN THE CENTRAL INFORMATION. This Service Information bulletin replaces SI B62 11 18 dated January 2019. Whats New: â?¢ Warranty section - Programming information added. A small black spot remains on the Central Information Displays (CID) illuminated screen which does not go away after a key cycle or sleep mode.
B520718
SEAT THIGH SUPPORT UPHOLSTERY IS PROTRUDING. The upholstery may dislodge slightly from the thigh support base over time from repeated compression due to normal use.
B512518
RATTLE NOISE FROM LOWER A-PILLAR. A rattle noise is present from the lower area of the A-Pillar. Due to a manufacturing error, the bolt securing the front door brake/stop to the A-Pillar may have loosened over time.
B613017
RAIN/LIGHT SENSOR (RLS): OIL LEAKAGE FROM GEL PAD. ??Oil leaking from the Rain/Light Sensor (RLS). Note: This oil serves as a separation medium between the RLS mounting gel pad and the windscreen. The oil ensures damage free disassembly in case of repair. CAUSE The oil that serves as the separation medium of the Rain/Light Sensor (RLS) gel pad and the windscreen leaks out. Expose the Rain/Light Sensor (RLS) and properly clean the area of all oily residue. Note: The separating oil usually leaks only once from the pad at the RLS. Due to the small oil quantity in the gel pad, additional oil leakage is not plausible. Leaking oil does not impair the function of the RLS.
B840616
?BMW ONLINE NON-FUNCTIONAL: CHECK ICC-ID IN ACCOUNT. BMW Online/BMW ConnectedDrive not functional. Vehicle and service cockpit have different ICC-ID's (Integrated Circuit Card Identifier).
B120418
BUZZING NOISE FROM VALVETRONIC MOTOR BEFORE OR AFTER ENGINE OPERATION: Buzzing noise may be heard from the Valvetronic motor when the vehicle is unlocked, before the engine is started, or after the engine is turned off.
B511418
RATTLE NOISE FROM DOOR WHEN CLOSING: A rattle or buzzing sound may be heard from either door when closing.
B611118
AFTER EXCHANGING THE FRONT ELECTRONIC MODULE (FEM), PROGRAMMING / ENCODING IS NOT POSSIBLE: After replacing the Front Electronic Module (FEM) for an applicable repair, programming / encoding is not possible.
B612417
STEERING WHEEL BUTTONS DO NOT FUNCTION RELIABLY: Sporadic or continuous malfunction of multifunction steering wheel buttons
B520318
MEMORY SEAT ADJUSTMENT IS LIMITED: After programming the vehicle with ISTA 4.10.2x, the adjustment range of the memory seat may restricted.
B651316
COMPONENT PROTECTION ACTIVE. HEAD UNITS CANNOT BE SWAPPED BETWEEN VEHICLES FOR TESTING.: If either the head unit (NBT-EVO or ENTRY-NAV-EVO) or the Body Domain Controller (BDC) are swapped into a different vehicle they will cause the head unit to enter a locked mode once it recognizes a different VIN.
B651117
NAVIGATION PRO (NBT EVO) MAP UPDATE NOT POSSIBLE, NAVIGATION DOES NOT START: Navigation system will not start at all or the: ÒNavigation system startsÓ message is permanently displayed; or
B840818
HEAD UNIT HIGH 2 RESET WHILE BLUETOOTH IS CONNECTED: The following event may cause an unexpected reset of the Head Unit High 2 (NBT EVO) when:
B621215
INSTRUMENT CLUSTER OUTSIDE TEMPERATURE DISPLAY IMPLAUSIBLE: In the Instrument Cluster (Kombi) display you may observe an implausible outside temperature reading.
B840718
IPHONE: CALL LIST MISSING AFTER RESTART: The call list from iPhone 8 or iPhone X, that is displayed, is missing after cycling the ignition.
B630516
HEADLIGHT ASSEMBLIES HAVE VISIBLE INTERNAL MOISTURE/CONDENSATION: Water on the inside (A) or misting (B) of both headlight lenses that is visible from outside.
B641216
HVAC BLOWER NOT WORKING: HVAC blower is not working.
B840618
CONNECTEDDRIVE-REMOTE SERVICES DO NOT FUNCTION: Remote Services (such as locking and unlocking the car, vehicle location by honking the horn, flashing the lights or on the map in the BMW Connected App) do not function after vehicle has been sitting for extended amount of time (In excess of 20 hours).
320218
CHECK CONTROL MESSAGE (CCM): ASSISTANCE SYSTEM RESTRICTED AFTER DELETING TRANSPORT MODE: The CCM assistance systems restricted or pedestrian protection system failed is displayed after deleting transport mode.
B110115
Engine Oil Quick Reference Chart and Drain Plug Torque: The current version of ISTA/D has an error in the engine oil capacity specification for all vehicles with the N63R engine and xDrive.
B111417
N20 AND N26 ENGINES TURBOCHARGER ELECTRIC WASTEGATE ACTUATOR LINKAGE PIN CORROSION This Service Information bulletin replaces SI B11 14 17 dated February 2018.
B540118
CONVERTIBLE TOP HEADLINER IS WORN ABOVE REAR WINDOW: The convertible top headliner has holes worn through above the rear window.
B621817
FUEL GAUGE ERRONEOUS DISPLAY: Vehicle runs out of fuel but the instrument cluster still displays fuel remaining in the tank.
B630716
WATER INSIDE REAR LIGHT ASSEMBLY. Water is inside rear light assembly. Water is drawn into the rear light assembly through ventilation openings.
B840218
HEAD UNIT HIGH RESETS WITH CONNECTION OF IPHONE 8, IPHONE 8+ OR IPHONE X
B841117
BMW APPS RANDOMLY STARTS PLAYING ON ITS OWN: While listening to FM, or AM, or Satellite Radio (SDARs), the audio source randomly switches to BMW Apps (Pandora, Spotify, Audible etc.) with no input from driver or passenger.
B650318
NO AUDIO PLAYBACK AFTER REPLACING THE HEAD UNIT HIGH 2 (HU-H2): After replacing the Head Unit High (HU-H2) and performing ISTA4 programming, there is no audio playback.
B840314
Bluetooth Connection Failures: There are various connectivity failures with the following devices: Apple iPhones: Samsung S6 and the S6 Edge.
B010116
N20 Engine Coolant Thermostat: Limited Warranty Extension to 10 Years/120,000 Miles
B514416
EXTERIOR MIRROR: CREAKING NOISES: Creaking noise coming from either or both exterior rearview mirrors when folding in.
B650915
NBT Head Unit High (HU-H) Resets Intermittently or Permanently
B610315
VARIOUS CCM (CHECK CONTROL MESSAGES) CAUSED BY SHORTED K-CAN. The customer states that one or more of the following CCM are displayed: * 627 - Steering behavior: Drive moderately * 070 - Steering: Drive moderately * 765 - Rear-end collision restricted * 850 - Pedestrian warning restricted * 236 - Driving stabilization: Drive moderately * 299 - SOS call system failure * 042 - Brake system: Drive moderately After performing a vehicle test, one or more of the following fault codes are stored: * ACSM (Advanced Safety Crash Module) - C9549A Message faulty (seat memory), ACSM receiver, driver's seat module transmitter * FEM (Front Electronics Module) - D91DE0 No message, receiver FEM, transmitter TMSL * FEM - D91EE5 No message, receiver FEM, passenger seat module transmitter * ACSM - C9540C Message missing, receiver ACSM, transmitter FEM * TMSL (Front Light Electronics Left) - D95402 Message missing, receiver TMSL, transmitter FEM * KOMBI - E11454 No message, receiver KOMBI, transmitter REM * FEM - D91DE6 No message, receiver FEM, transmitter TMSL * TMSR (Front Light Electronics Right) - D99401 Message missing, receiver TMSR, transmitter FEM * TMSR - D99402 Message missing, receiver TMSR, transmitter FEM * FEM - 8041BA AHL system faulty * FEM - D916C3 No message, receiver FEM, transmitter TCB * ZBE (Controller) - E2D403 No message, receiver CON, transmitter FEM-ZGM * TRSVC (Control unit for rear view camera and Side View) - CA9428 Message incorrect, receiver TRSVC, transmitter PDC-REM * TMSL - D95401 Message missing, receiver TMSR, transmitter FEM * HU-H (Headunit High) - S0397 MOST configuration was not stored * TCB (Telematics Control Box) - E1445F KCAN2 or KCAN4: Line fault/electrical fault * FEM - 8041B6 LWR faulty * REM (Rear Electronics Module) - E58468 Body CAN2; communication fault * TRSVC- CA9427 Message incorrect, receiver all around vision camera, transmitter PDC/REM FEM - D91CEC Message missing, receiver FEM, transmitter REM * Shorted K-CAN wiring under drive
B613617
BATTERY DISCHARGE CCM (CHECK CONTROL MESSAGE) DISPLAYED: COMFORT ACCESS DISABLED. One or more of the following conditions are present: * CCM "Battery. Discharge in standstill.", or similar, is displayed. * Comfort Access and contactless tailgate opening are not working. * Vehicle can still be unlocked with radio remote control (ID transmitter). Fault conditions are cleared upon engine restart. FEM (Front Electronics Module) software error Unauthorized (radio remote control out of range) access to vehicle has been attempted at least seven times with Comfort Access or Smart Opener (contactless tailgate opening) when the vehicle was locked. As a result of these unauthorized access attempts, the following conditions were set: * CCM "Battery. Discharge in standstill.", or similar, is displayed * Terminal 30F (switched battery terminal when fault occurs) was deactivated, preventing Comfort Access and contactless tailgate opening.
B621017
ERRONEOUS SERVICE INCLUSIVE CBS DISPLAY. After pre-delivery check or after instrument cluster exchange, BMW Service Inclusive is displayed although the vehicle does not feature the optional Service Inclusive coverage. Instrument Cluster display error
B651016
INFORMATION Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks. PROGRAMMING AND CODING If a control module was working properly and it fails to program correctly or requires initialization, please claim this additional work with the applicable KSD2 labor operations under the defect code listed above. The diagnosis and repair of vehicles "arriving" with failed control modules or stored faults which will cause them to fail during programming cannot be claimed under the defect code listed in this bulletin.
B130315
?N20, N26, N55, N63TU, S63TU and S55 Engines: Bosch Injector ETK Part Number Error What's New: ? Identifying the injector type using the ISTA test plan ? Determining the injector part number using the new the parts table. The current version of the ETK incorporates multiple part number errors for the Bosch type injectors. Ordering the injectors by VIN number or manual identification in ETK may result in an incorrect part number.
B511817
EXTERIOR BMW ROUNDEL EMBLEMS SEPARATE AND FALL OFF. The exterior BMW Roundel Emblem (front and/or rear) separates from the mounting base and falls off. Delamination of the Roundel Emblem.
B620117
TIME DISPLAY (CLOCK) ERROR IN INSTRUMENT CLUSTER. The clock on the basic instrument cluster (KOMBI) gradually loses time even after being reset. Power supply fluctuations cause the time to reset.
B620517
?INSTRUMENT CLUSTER DISPLAYS MIXED UNITS. When the displayed unit of measurement is changed from miles to Kilometers everything except the cruise control or limit set speed is displayed in Kilometers; the set speed is still shown in miles in the Instrument Cluster (Kombi) display. KOMBI software.
B650717
LIST OF AVAILABLE FM RADIO STATIONS TEMPORARILY NOT AVAILABLE. INFORMATION As of 11/2015, all Entry-NAV/Media head units supplied in new vehicles were upgraded for improved noise characteristics and quality. As a part of this upgrade, the hardware updating the sender lists was changed from an update after every diversity reception interruption or maximum of four minutes" configuration to "regular interval updates (every four minutes) without regard to diversity reception status" configuration. This may cause a delay of up to four minutes for updates to the sender list when leaving areas of poor reception. The last received transmitter, before the entrance into underground car parking or a tunnel, is still received and will show station identification. This fixed interval update does not apply to Traffic Message Channel updates which remain active. This new equipment operation pattern may be noticed by the customer after replacement of their Head unit. All replacement Head units delivered since 01/2016 have the upgraded design. An immediate solution would be for the customer to select one of their stored favorite stations via the menu or favorites buttons. PARTS INFORMATION Parts exchange or a software update are not effective or approved for this situation. WARRANTY INFORMATION Not applicable."
B840816
The underlying 2G technology for the GSM (Global System Mobile communication) COMBOX will no longer be supported by the cellular network providers after December 31, 2016. This COMBOX and the BMW Assist services that use its functionality will therefore no longer function after that date. The BMW Assist functionalities that are affected includes the following: SOS/E-Call including Automatic crash notification Concierge Service Remote Service Teleservices The vehicle's exisiting Bluetooth(r) wireless functionality is NOT affected.
B120417
SERVICE ENGINE SOON LIGHT IS ON WITH PT-CAN FAULTS STORED . The Service engine soon light (MIL) is on and the transmission may go into failsafe. The problem may be intermittent along with any of the following check control messages displayed or stored. Transmission temperature Drivetrain fault Chassis stabilization Note: Any combination of the following faults can be stored. DME faults: CDBB04: No message (request, torque, crankshaft, transmission 2), receiver DME, transmitter EGS CDBE04: No message (display, engine speed, dynamic), receiver DME, transmitter EGS CDBF04: No message (status, transmission control unit), receiver DME, transmitter EGS CDC004: No message (diagnosis, OBD gearbox), receiver DME, transmitter EGS CDC104: No message (data, transmission train), receiver DME, transmitter EGS CDC201: No message (request, torque, crankshaft, EGS), receiver DME, transmitter EGS EGS faults: 4209A4: Temperature sensor system: Hotmode 3 - excess temperature CF1501: No message (diagnosis OBD engine), receiver EGS, transmitter DME/DDE CF1521: Message (group fault 1 - effect during driving: considerable): Receiver EGS, transmitter DME/DDE CF1531: Message (group fault 2 - effect on driving: possible): Receiver EGS, transmitter DME/DDE CF1541: Message (group fault 3 - effect on driving: none): Receiver EGS, transmitter DME/DDE CF2C21: Signal (actual engine speed, crankshaft - signals a poor quality useful signal, 0xA5) undefined, transmitter DME/DDE The EGS harness wiring from connector X13*2B becomes damaged due to abrasive movement inside the corrugated housing.
B510717
NOISES FROM TOP OF A-PILLAR . While driving on uneven surface, cracking or popping noises can be heard from the vicinity of the top of the A-Pillar. Overlapping body panels whose edges are touching at a structural flex point causing them to interfere" with one another."
B540416
SERVICE ACTION: CONVERTIBLE ROOF: TENSIONING STRAP REPLACEMENT What's new: ? Procedure in attachment corrected . The tensioning strap that is fastened to the headliner could fail during convertible top operation. Convertible top could be damaged by tensioning strap failure (approx. 10% of vehicles). Tensioning strap can become jammed or trapped in convertible top mechanism leading to failure.
B620217
?Instrument Cluster Failure at Low Ambient Temperature. Sporadically, at low temperatures, the instrument cluster (KOMBI) is not operating (display remains black). KOMBI software.
B650616
?NBT HEAD UNIT ABORTS IMPORT OF CD Whats New: ? G12 (7 Series) removed ? I01 (i3) removed ? Warranty Section updated for removal of G12 and I01 . While importing a CD to the internal music collection of an NBT head unit the process aborts. You will see 'import error' on the radio display when this occurs. NBT Head Unit software
B650617
?SATELLITE RADIO DETERIORATION IN RECEPTION QUALITY DUE TO NEW CELLULAR FREQUENCIES . INFORMATION Inform the customer that the introduction of these expanded frequencies by the wireless mobile providers may be influencing reception quality. BMW is currently working with the wireless mobile providers in order to improve the quality of reception and help alleviate the issues that are caused by the wireless mobile expanded frequencies. Once we have more information about this situation this service information bulletin will be updated. Currently Satellite Radio is provided by SiriusXM for BMW customers via geosynchronous (GEO) satellites located roughly above the equator. This means that the satellite signal to some parts of the United States can come in at an angle as low as 32 degrees to the horizon. Due to this angle, buildings, hills, trees, highway sound blocking walls or other obstacles might block the satellite signal coming from reaching the vehicle receiver antenna and might cause audio cut outs, unless the wireless provider has installed terrestrial repeaters. Reception quality decreases the further north you travel, as the angle of the incoming signal gets smaller. Also adverse weather conditions might affect reception. At this time, in the event of a customer complaint or inquiry on interference noise: Do not replace any parts Do not program or carry out other work on the vehicle Explain to customer about the new Wireless Communications Service (WCS) signals When investigating Satellite Radio cutouts or a temporary loss of reception: Please compare to a similarly equipped vehicle. Keep in mind the roofline of the vehicle, size of the antenna (sharkfin) and location of the antenna on the vehicle will all affect the strength of the reception. Do not compare a Sport Activity Vehicle (SAV) with a high roofline mounted antenna to a different vehicle such as a coupe or convertible with a much lower mounting point of the antenna. Replace no parts Do not prog
B651312
HEADUNIT NAVIGATION MAPS (HU-H HU-H2 HU-B): The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609 (7/2012+).
B840916
?SERVICE ACTION: SUPPLEMENTARY PAGE NEEDED IN OWNER'S MANUAL . Operator's manual of affected vehicles does not contain required information on wireless smartphone charging accessory. AFFECTED VEHICLE Vehicles which require this Service Action to be completed will show it as "Open" when checked either in the "Service Menu" of DCSnet (Dealer Communication System) or with the Key Reader.
B514916
?CREAKING NOISE ON SIDE OF CONVERTIBLE TOP NEAR CENTER/FRONT . While driving on uneven surface, creaking noises are heard from the area near the top of the window or from the top of the A-pillar. Friction between convertible seal and the windshield or side window.
B520317
?MISSING AUDIO NOTIFICATION WHEN STORING SEAT MEMORY . When saving seat memory settings (Memory 1 or Memory 2) with a vehicle without navigation, there is no audio tone confirmation. Software error in control unit of Seat Module 2.
B160616
?SERVICE ACTION: REPLACE LOW-PRESSURE ELECTRIC IN-TANK FUEL Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery or the next time the vehicle is in the shop.
B070314
Diagnosing Stored Fault Codes to Help Avoid Repeat Repair Visits This Service Information bulletin supersedes SI B07 03 14 dated October 2015.. Fault codes stored in vehicles being serviced are not being diagnosed, leading to repeat repair visits (source- Analysis of FASTA data and repeat repair visit reports). INFORMATION Where diagnosis (vehicle or short test) with ISTA has already started, it is important to diagnose the fault code(s) listed below (when they are stored in the vehicle) to find their root cause during the current workshop visit. This will help lead to a reduction in workshop repeat repair visits and higher customer satisfaction.
B240215
8HP: TRANSMISSION FLUID LOSS FROM COOLER LINES CONNECTIONS. There is a transmission fluid leak in the area around the oil cooler lines (on the transmission side). CAUSE Damaged O-rings due to unfavorable cooling line connection tolerances
B340516
CBS BRAKE PAD CALCULATION AND CORRECTION. When a vehicle comes into the workshop for any repair or maintenance job, the bundling calculator recommends a brake maintenance checkup. No brake warning light is illuminated. CBS shows 3,107 miles or slightly higher for the next brake service displayed via Key Reader, or vehicle's Control Display (in Vehicle Info/Status/Service required/Brake pads) CAUSE CBS calculates the remaining brake pad wear based on brake pressure, speed, vehicle specific parameters (i.e. NAO pads), brake temperature as well as cumulative brake application time. Due to variation of these parameters and outside environmental influences, this calculation can deviate from the real brake pad wear. Starting from the above-mentioned production dates of the vehicles indicated, the CBS brake pad wear calculation has been changed, and is now based only on the brake pad wear sensor. Important Note: To avoid a too-slow wear prediction, the CBS brake model will estimate the need for repairs, in some cases, rather early. Calculation will level at 3,107 miles and stay at this value until the CBS brake pad wear sensor is triggered. https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36...11/8/2016 Page 2 of 2 After the sensor is triggered, the CBS mileage will count down indicating to the customer that the brake repairs will be due.
B652316
?AUDIO VOLUME NOT RESTORED AFTER MSA STOP, ENTRY HEAD UNIT. Volume of audio system (when set to near maximum) is reduced when Auto Start-Stop (MSA) stop occurs and is not restored upon automatic engine restart. This is normal system behavior - serves to protect the head unit, battery drain and avoidance of incremental leaps in the loudness. The loudness is reduced to 2/3 of maximum and is not restored. Note: Air conditioning output is also reduced upon MSA stop and is not restored for similar reasons.
B652416
NBT NAVIGATION DOES NOT ROUTE ON TOLL ROADS. NBT Navigation does not provide routes that include certain toll roads. CAUSE Roads that have toll lanes "without a cash option" where not utilized for routing in NBT map data versions: NEXT 2015-1 NEXT 2015-2 NEXT 2016-1 As an enhancement, the NEXT 2017-1 map release now provides information about toll lanes "without cash option". UPDATE Install new map data.
B513216
CREAKING NOISES FROM DOOR TRIM PANEL. Creaking noise is heard from door trim panel while driving on rough roads. Door trim panel is contacting the inner door panel.
B513516
PAINT ON THE B-PILLAR IS SCRATCHED/DAMAGED. Paint on B-pillar is scratched. Especially noticeable on dark colored paint. Door seal is rubbing against entry opening surfaces.
B540316
THE HEADLINER RETAINING STRAPS ARE TORN OR CHAFED.Customer notices torn or chafed headliner bands (straps) or headliner. Convertible top tensioning bands develop tears and may result in a damaged headliner.
B340616
DSC "WHEEL SPEED SENSOR" FAULT CODES AND MALFUNCTION INDICATOR LAMP- DIAGNOSTIC. 1. DSC's fault codes stored from two different wheel speed sensors (both front or both rear): 4809B0 - wheel speed sensor - front left - drive off recognition faulty and 4809CD - wheel speed sensor - front right - drive off recognition faultyor 4809B9 - wheel speed sensor - rear left - drive off recognition faulty and 480686 - wheel speed sensor - rear right - drive off recognition faulty. 2. Next ignition ON (after above codes stored). a) DME fault can occur:1F054D - drive, safety function: Drive power output reduced, DSC signals implausible and b) Malfunction Indicator Lamp (MIL) may light up. Faulty drive off recognition due to: a towing operation with a raised axle operation of the vehicle on the vehicle hoist operation of the vehicle on the roller test stand DSC diagnosis recognizes implausible wheel speeds, so no control is possible. DME fault is entered on safety grounds since the DSC fault still exists after a terminal change and may only be removed while driving.
B511615
Delivery Stop: Remove Engine Oil Label. Affected vehicles in dealer inventory must not be retailed or delivered until the label is removed. Vehicles at ports of entry will be remedied prior to dealer delivery. On affected vehicles, there is an incorrect label regarding the appropriate engine oil. Affected vehicles can be identified with a "Vehicle Comment" in the DCS Warranty Vehicle Inquiry or ISPA Light. https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/248...9/3/2016 Page 2 of 2
B661816
INFORMATION ON THE OPERATION OF THE SMART OPENER. INFORMATION ON THE OPERATION OF THE SMART OPENER MODEL F07 (5 Series Gran Turismo) F10 (5 Series) F12 (6 Series Convertible) F13 (6 Series Coupe) F15 (X5) F16 (X6) F22 (2 Series Coupe) F23 ( 2 Series Convertible) F25 (X3) F26 (X4) F30 (3 Series Sedan) F31 (3 Series Wagon) F32 (4 Series Coupe) F33 (4 Series Convertible) F34 (3 Series Gran Turismo) F36 (4 Series Gran Coupe) F48 (X1) F80 (M3 Sedan) F82 (M4 Coupe) F83 (M4 Convertible) F85 (X5 M) F86 (X6 M) G12 (7 Series) I01 (i3 Series) Vehicles with option code SA-0322 (Comfort Access) without M-Sport trim INFORMATION The smart opener (Contactless tailgate) operates as described below: Ignition key must be within 3 feet behind the vehicle, clear from any interference like a smartphone The customer must be at least an arms-length behind the vehicle Kick your foot forwards & backwards under the vehicle in one quick movement The taillights flash confirming that the trunk will open The trunk then successfully opens For more information an instructional video can be viewed which demonstrates the operation. Thanks to BMW of Tenafly for providing the video. tinyurl.com/Autotrunk1 https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/358...9/3/2016 Page 2 of 2 WARRANTY INFORMATION Not applicable. [ Copyright (c)2016 BMW of North America, Inc. ] https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/358...9/3/2016
B840516
BMW ONLINE NON-FUNCTIONAL: CHECK ICC-ID IN ACCOUNT. The ConnectedDrive Services are non-functional after a hardware exchange of the telematics control unit. This is not indicated by CC-message. ConnectedDrive Services not synchronized by Telematics Control Unit.
B120916
N20 - The Service Engine Soon Light is On with DME Fault 118602 Stored. The Service Engine Soon light is on (MIL) with only the following oxygen sensor fault stored. 118602 - Oxygen sensor before catalytic converter, fine mixture control: exhaust gas after catalytic converter too lean CAUSE An actual engine related problem and/or DME software diagnostic.
B310416
Thumping noises from the front section of the vehicle. Thumping noises from the front section of the vehicle may occur when driving over poor road surfaces. Software of the Variable Damper Control (VDC)
B621116
Center Information Display Switching off. INFORMATION The brightness of the CID will reduce and may switch off completely due to high temperature rise inside the vehicle. This situation is to protect the function of the CID. After lowering the temperature, the normal functions are restored. The increased temperature, protective switch-off is the reason for the fault. The fault code does not indicate a defective head unit. The normal maximum temperature operation for the head unit is between 167 and 194 F. Within these values, the CID will gradually diminish in brightness until it completely switches off. Replacing parts or programing the vehicle will not rectify the situation. The root cause is the very high temperature and is not a fault of the vehicle's systems.
B511216
Passenger Side Mirror Dimming Feature Operational Change. INFORMATION The automatically dimming exterior mirror function on the passenger's side has been deleted from the Option Code 430 as noted above. The automatic dimming function will continue to be operational on the driver's side mirror and rear view mirror.
B512315
SI B51 23 15 Body Equipment May 2016 Technical Service The Driver's Side Front/Rear Door Can No Longer Be Opened from the Outside This Service Information bulletin supersedes SI B51 23 15 dated September 2015.. A driver's-side door cannot be opened by the outside door handle. This concern can also affect the driver's side rear door on the F34 and F36. The Bowden cable has become detached.
B660916
"Collision Warning Failed" or "Pedestrian Warning Failed" CCM Display. While driving, a Check Control Message (CCM) is displayed advising of the following: Front collision warning failed Pedestrian detection failed The following fault code is stored in the KAFAS (Camera-based Driver Assistance System): 0X800AC4 - Camera calibration failed The KAFAS camera is not properly mounted and secured to the mounting bracket on the windshield; And/ or: The mounting bracket glued to the windshield is not installed correctly. The pictures below show both incorrect and correct installation. This picture shows the KAFAS camera installed in the bracket. Notice the spacing highlighted by the "green lines"
TEC24
Tech24 Snap-in Adapter Return
B320416
Steering Assistance Failed After an Engine Start. Reduction of steering assistance after starting the engine. The DSC and steering warning lamp are illuminated in the instrument cluster. Check Control messages displayed: "Driving stabilization. Drive carefully" "Increased steering effort required. Drive at moderate speed". Control unit fault code entries: EPS: None ICM_25: 0xD01C0C - message fault (actual rack force, ID: AVL_FORC_GRD) - Timeout 0xD01B26 - message fault (actual EPS position, ID: AVL_PO_EPS) - Timeout 0xD019BF - message fault (actual driver actuator steering torque, ID: AVL_STMOM_DV_ACT) - Timeout 0xD016A5 - message fault (driving dynamics 02 check control display, ID: DISP_CC_DRDY_02) - Timeout 0xD015C4 - message fault (front axle electrical steering status, ID: ST_EST) - Timeout DSC_25: 0xD354EE - signal fault (actual front axle steering angle, ID: AVL_STEA_FTAX) - invalid No damage or other noticeable effects in the power supply and FlexRay EPS (electric power steering / electromechanical power steering): Flexray Transceiver switches itself off
B620616
Instrument Cluster Resets during Active Navigation. The instrument cluster (MID KOMBI) fails sporadically (all gauges falling briefly to zero, flashing of all indicator lights) and resets. Reset occurs during active route guidance and predictably when passing certain geographical positions. Software error in navigation head unit
TEC26
TEC26 Turbo Charger Return
TEC25
Tec25 Wishbone Return
B320316
Vibrations Felt In Steering Wheel Only When Steering Wheel Heating Is Active. The customer states there is a small twitch/pulse of the steering wheel (1 second intervals) when the steering wheel heating is active. Note: The complaint is more noticeable with a cold steering wheel and vehicle voltage higher than 14 volts. Steering wheel control unit
B640316
Air Conditioning Refrigerant R1234yf Introduction. Highlights of R-1234yf Meets SAE J2888_201301 "This SAE Standard covers fittings, couplers, and hoses intended for connecting service hoses from mobile air- conditioning Systems to service equipment such as charging, recovery and recycling equipment" New tools and equipment are required. To service vehicles equipped with R-1234yf refer to SI B04 02 16. Air conditioning technician certification is required to work on system. Refer to your State Law. Unique low and high side fittings. Revised evaporator core as per SAE J2842. System will use about 5% more refrigerant than a comparable R134a system. System oil is a specific PAG oil. Refer to ISTA repair recommendation. Do not interchange components between systems using other refrigerants. Do not reuse Seals / O-ring material from another system. The system piping has internal heat exchangers (IHX or IWT) as introduced in the G12 (7 series). SAFETY INFORMATION Several precautions need to be observed when working on automotive air conditioning systems: Always wear eye protection and gloves while handling refrigerant or servicing air conditioning system. Avoid breathing R1234yf lubricant vapor or mist. Use only approved service equipment to discharge A/C systems. If refrigerant or compressor oil contacts the skin or eyes, large quantities of cool water should be used to flush the affected area. Never heat a refrigerant container with an open flame. Keep all refrigerant away from open flames. Under no circumstances should R1234yf service equipment or vehicle A/C systems be pressure tested or leak tested with air/R1234yf mixtures. NOTE: The use of compressed air (shop air) for leak detection in an R1234yf system can contaminate the system and/or refrigerant with moisture. Leak detection equipment that meets the SAE J2791 standard will work with R1234yf Never use fittings for an R12 or R134a system on an R1234yf system. Any difficulty in connecting service equipm 10151190 20181210 B640316 20160301 Service Bulletin/Repair Instructions BMW 550I 2014 EQUIPMENT Air Conditioning Refrigerant R1234yf Introduction. Highlights of R-1234yf Meets SAE J2888_201301 ""This SAE Standard covers fittings, couplers, and hoses intended for connecting service hoses from mobile air- conditioning Systems to service equipment such as charging, recovery and recycling equipment"" New tools and equipment are required. To service vehicles equipped with R-1234yf refer to SI B04 02 16. Air conditioning technician certification is required to work on system. Refer to your State Law. Unique low and high side fittings. Revised evaporator core as per SAE J2842. System will use about 5% more refrigerant than a comparable R134a system. System oil is a specific PAG oil. Refer to ISTA repair recommendation. Do not interchange components between systems using other refrigerants. Do not reuse Seals / O-ring material from another system. The system piping has internal heat exchangers (IHX or IWT) as introduced in the G12 (7 series). SAFETY INFORMATION Several precautions need to be observed when working on automotive air conditioning systems: Always wear eye protection and gloves while handling refrigerant or servicing air conditioning system. Avoid breathing R1234yf lubricant vapor or mist. Use only approved service equipment to discharge A/C systems. If refrigerant or compressor oil contacts the skin or eyes, large quantities of cool water should be used to flush the affected area. Never heat a refrigerant container with an open flame. Keep all refrigerant away from open flames. Under no circumstances should R1234yf service equipment or vehicle A/C systems be pressure tested or leak tested with air/R1234yf mixtures. NOTE: The use of compressed air (shop air) for leak detection in an R1234yf system can contaminate the system and/or refrigerant with moisture. Leak detection equipment that meets the SAE J2791 standard will work with R1234yf Never use fittings for an R12 or R134a system on an R1234yf system. Any difficulty in connecting service equipm
B650716
NBT and Entry Head Unit Software Update for Improved Satellite Radio Reception. Poor Satellite Radio reception CAUSE After this software update there is a slight improvement in Satellite Radio reception for these vehicles when receiving their signal from XM Satellites. This is due to the changeover from Sirius Satellite broadcasting to XM Satellite broadcasting in 2016 (See SI B65 19 15).
B652615
Hissing Noise from Speakers when Radio Volume is Turned Down. There is an audible hissing noise from the speakers when there is no active audio source. This noise is most apparent with the engine and climate system fan turned off. Software in the HK HiFi amplifier.
B840815
During the QC1 the BMW Assist Test Call Fails. After the transport mode is deleted (during the QC1), a BMW Assist (SOS) test call is made by pressing the SOS/ E-Call button. However, the call only connects via voice (no data is transmitted). The operator indicates that a crash call has been sent. ATM fault code "B7F348 - Provisioning without signature OTA" is stored. The provisioning of the ATM (Advanced Telematics Module) has failed.
SIM010603
MINI "Enhanced" dealer self authorized (DSA)K goodwill program
SIM110115
MINI engine oil part number transition and model year 2016 engine oils
B360115
SI B36 01 15 February 2016 Wheel and Tires Technical Service This Service Information bulletin supersedes SI 36 01 15 dated October 2015. designates changes to this revision SUBJECT Check Control Message: Tire Pressure Monitor (RDCi) Failure. A Check Control Message states Tire Pressure Monitor (RDCi) has failed CAUSE Hardware in the remote control unit (FBD3 antenna)
B610314
February 2016 General Electrical Systems Technical Service This Service Information bulletin supersedes SI B61 03 14 dated May 2015. SUBJECT Check Control Messages Related to Battery Charge during Cold Ambient Temperatures. On cold days (an outside ambient temperature below 15F), customers may notice a check control message related to the battery displayed on the instrument cluster and the control information display. The check control message (ID 229) is caused by a heavily discharged battery. The check control message is triggered when the current state of charge (SoC) of the battery approaches the minimum SoC that is required to start the vehicle (start capability limit).
B640915
This Service Information bulletin supersedes SI B64 09 15 dated January 2016. designates changes to this revision SUBJECT Whistling Noise Coming from the Center Vent - A/C is Off. A very high pitched whistling or beeping noise is heard coming from the center vents. The flow of refrigerant through the expansion valve at certain temperature differentials.
B650216
SUBJECT Audio System Speaker Testing. For audio system speaker testing there is a NED (Non Electrical Diagnosis) Test Plan available. CAUSE We previously recommended use of the Audio Test CD (ATC) from BMW. This CD has been discontinued.
B620116
Vehicles which have had the Instrument Cluster (KOMBI) replaced may display incorrect CBS (Condition Based Service) data after programming. AFFECTED VEHICLES Vehicles which require this Service Action to be completed will show it as "Open" when checked either in the "Service Menu" of DCSnet (Dealer Communication System) or with the Key Reader. Incorrect SW calibration loaded after KOMBI replacement.
B620316
?Clock gains or loses time. The time displayed in the KOMBI (instrument cluster) may gain or lose a few minutes each week. Internal KOMBI calculation error.
B652515
?SUBJECT Incremental Map Update of the NBT EVO Head Unit . Customers may be receiving onscreen messages concerning updates of their navigation system. Database mapping procedure in vehicles with the NBT EVO Head Unit (Head Unit high 2) has been changed to automatic, periodic, Over- the-Air (OTA), regional, incremental updates. INFORMATION Customers may not be familiar with the messages seen prior to, during, and after this update which may prompt inquiries. The following information provides an overview of the automatic OTA process that has replaced the previously required BMW center visit for navigation map updates. UPDATE DETAILS Updates can occur up to 4 times per year, ensuring that customers have the newest map data available. At a minimum, updates occur during first 2 years of vehicle ownership at no additional charge to the customer. At additional customers expense updates can also occur for up to 4 years (depending upon vehicle retail date and BMW assist options selected). Please check the BMW connected drive service cockpit for details on an individual vehicles coverage. To access the BMW connected drive service cockpit refer to the attachment.
B340814
?SI B34 08 14 Brakes December 2015 Technical Service This Service Information bulletin supersedes SI 34 08 14 dated July 2015. designates changes to this revision SUBJECT Ticking Noise from Front Axle When Cornering. The customer may complain of a ticking noise from the front axle when cornering, maneuvering, parking or pulling away from a parking space. The noise can be heard as a light metallic ticking from the front outer cornering wheel. Movement between the brake disc and wheel bearing hub.
B651915
XM Satellite Radio Reception. INFORMATION Currently Satellite Radio is provided by SiriusXM for BMW customers. SiriusXM is the only company currently broadcasting Satellite Radio in North America. Satellite radio is broadcast from two different sets of Satellites using different earth orbits. XM uses geosynchronous (GEO) satellites located roughly above the equator. This means that the satellite signal to some parts of the United States can come in at an angle as low as 32 degrees to the horizon. This is different than Sirius Satellites in a Highly Elliptical Orbit (HEO) which currently come in to the vehicle at a higher angle to the horizon. As of April 2016 Sirius equipped head units will move to the XM Satellites constellation and will show the same location based cutouts. SiriusXM is currently updating the repeater network to cover areas of low reception, but the general disadvantage of geostationary satellites can't be compensated completely. Buildings, hills, trees, highway sound blocking walls or any other obstacles might block the satellite signal coming from the south at a 32 degree elevation angle and might cause audio cut outs in absence of terrestrial repeaters. Reception quality decreases the further north you travel, as the angle of the incoming signal gets flatter. Adverse weather conditions will affect reception. Sirius XM will increase the amount of Sirius and XM repeaters gradually to improve situation in metropolitan areas. When investigating Satellite Radio cutouts or a temporary loss of reception: Please compare to a similarly equipped vehicle. Do not compare an XM equipped vehicle to a Sirius equipped vehicle. Replace no parts Customers should direct all reception complaints to one of the following: BMW Customer Relations department at either 1-800-831-1117 or customerrelations@bmwusa.com BMW Genius Hotline 1-844-443-6487 or to the dealers onsite BMW Genius Customers must provide the exact location (street address or Latitude/Longitude), weathe
B330215
Grinding or cracking noise when putting vehicle in gear/ "Drive Disturbed" displayed. A metallic grinding or cracking noise is heard from the rear of the vehicle when selecting Drive or Reverse. There may also be a Check Control message "Drive Disturbed" displayed. CAUSE The inner and/or outer universal joint on the right and/or left rear output shaft has failed.
B513115
Vehicles were built without the Universal Garage Door Opener (UGDO) Mirror and are missing option code 319 (Integrated universal remote control) from the vehicle order. AFFECTED VEHICLES This Service Action affects F22 vehicles produced from July 1, 2015 to August 26, 2015. Vehicles requiring the retrofit will display the following "Vehicle Comment" In the DCSnet "Warranty Vehicle Inquiry: Universal Garage Door Opener Mirror retrofit repair (option code SA319) applies to this vehicle, please see SI B51 31 15. If this vehicle already had the retrofit repair performed, no further action is required.
B513315
The left A-pillar/bulkhead joint may be leaking. AFFECTED VEHICLES The joint of the bulkhead plate and A-pillar reinforcement is supposed to be sealed with an adhesive strip and a PVC seam.The PVC seam was not applied correctly in places and can cause leaks. Vehicles which require this Service Action to be completed will show it as "Open" when checked either in the "Service Menu" of DCSnet (Dealer Communication System) or with the Key Reader. The joint of the bulkhead plate and A-pillar reinforcement is supposed to be sealed with an adhesive strip and a PVC seam.The PVC seam was not applied correctly in places and can cause leaks.
B270415
Shudder from the Driveline on Vehicles with xDrive. There is a shudder or vibration from the driveline when taking off from a stop, or when accelerating at highway speeds. CAUSE Possible multiple root causes related to the engine, wheels & tires, suspension components or internal wear on the clutch plates of the xDrive transfer case.
B640515
IHKA - Recirculation Function Changes from Manual to Automatic. While driving, the air recirculation button on IHKA changes by itself from manual to automatic or automatic to manual mode. CAUSE The IHKA operating software is too sensitive.
B640615
IHKA - Blower Runs in Emergency Mode. After the ignition is turned off and the vehicle is locked, the heating and air conditioning blower motor runs continuously. The next time the vehicle is started there may be the CCM (Check control message) displayed for "Increased battery discharge". CAUSE The blower output stage receives an invalid LIN bus signal during operation and switches to emergency mode. The blower will continue to run with the specified emergency mode after the ignition is turned off and the vehicle is locked.
B640715
IHKA - Outlet Temperature is Different on Both Sides. The IHKA settings on the left- and right-hand side are identical. The outlet temperature for both sides is different. Software application error in IHKA.
B651315
DWA - False Alarm. The alarm system sporadically activates by itself or the vehicle horn will be activated after the siren comes on. CAUSE Application error in DWA (Alarm System).
B651515
Delivery Stop: Retrofit Repair Satellite Radio (Option Code SA655). A Delivery Stop has been issued on F22 vehicles. These vehicles have an inoperative SiriusXM(r) satellite radio. Affected vehicles in dealer inventory must not be retailed or delivered until this issue is corrected. Vehicles at ports of entry will be repaired prior to dealer delivery. CAUSE The affected vehicles were produced with Satellite Radio Prep (option code SA693) instead of Satellite Radio (option code SA655).
B660515
Parking Maneuvering Assistant and Park Distance Control Failure. After activating the PMA (Parking Maneuvering Assistant) or PDC (Park Distance Control), the system stops functioning and a CCM (Check Control Message) is displayed advising the driver of the failure. The following fault code is stored in the PMA control unit 0x481E4D - PMA control unit internal, internal ASIC fault Software error in the PMA control unit Affected I-Level: F2x from F020-15-03-500 F3x from F020-15-07-500
B660715
After activation, the PMA (Parking Maneuvering Assistant) or PDC (Park Distance Control) system stops functioning and a CCM (Check Control Message) is displayed advising the driver of the failure. AFFECTED VEHICLES This Service Action involves F22 (2 Series Coupe) and F23 (2 Series Convertible) models produced from 3/03/2015 to 6/30/2015. Please perform it before customer delivery or the next time this vehicle comes to your workshop. Vehicles which require this Service Action to be completed will show it as "Open" when checked either in the "Service Menu" of DCSnet (Dealer Communication System) or with the Key Reader. Software error in the PMA control unit
B840315
HU-B: Bluetooth Connection Fails Sporadically. The Bluetooth system works intermittently. One or more of the following scenarios may occur: Bluetooth pairing is not possible - display shows "Please wait" Unable to select the check box to activate Bluetooth Device does not reconnect to the vehicle after a key cycle Audio interference noise is heard listening to iPod etc. When trying to access the user manual, the display shows "Please wait" Incorrect software installed in the HU-B (Headunit Basic).
B840515
ConnectedDrive Messages Are Not Received In the Vehicle. One or both of the following may occur: SMS based messages are not received in the vehicle. These are: Text messages - Office feature MyInfo Google send to car - addresses and Points of Interests (POI) Concierge The activation code is not accepted by the ConnectedDrive Portal. Software error in the HU-H (Head unit High).
B270315
Vibration or Shudder from Driveline when Accelerating from a Stop. Chassis stabilization warning is displayed. Vehicle may exhibit a shudder or vibration when taking off from a stop. One or more of the following fault codes may be stored: LMV ? 440101 - Transfer box (VTG): End of transmission service life reached ? 440105 - Transfer box (VTG ) Calibration Faulty ? 440115 - Transfer box (VTG): Calibration angle deviation outside tolerance? 44011B - Set torque outside of the torque characteristic curve EGS ? 420611 - DSC interface (wheel speed): non-permitted deviation of wheel speed (actual speed of wheel RL/FL/RR/FR, 0x254) from output speed and turbine speed DSC ? 48097D - Transfer box: Fault, clutch position known, only rear-wheel drive These symptoms or faults would be stored on a vehicle with low mileage (< 12,500 miles). CAUSE A front or rear differential with the incorrect gear ratio was installed in the car. The front and rear differentials need to be geared exactly the same for the xDrive to function properly.
B620515
Instrument Cluster: CBS "Running-in Check" is Displayed. After replacing and / or programming the instrument cluster with ISTA/P 3.55.0 or higher (integration Level F020-15-03-501 or higher), the CBS (Condition Based Service) displays "running-in check" or "1200 mile service is due". The parameters of the CBS scopes for oil service, brake fluid, etc, can also be implausible or invalid. CAUSE Error in the CBS mapping data in the FEM (Front Electronics Module) and corrupt data in the instrument cluster during programming.
B122114
Engine Malfunction Warning Illuminated with FC 193208: Fuel Level Plausibility Stored in DME. The customer states that the engine malfunction warning lamp is illuminated, and while filling the fuel tank, the fuel gauge did not show the proper fill level. After the vehicle is driven a short distance, the fuel gauge will update to full. When diagnosed, the following fault is stored in the DME: ? FC 193208 Fuel level, plausibility: deviation between consumption and level change Please proceed to the Procedure section. Vehicles with option 610 (Head-Up Display) are not affected. Please follow the ISTA/D test plan for the applicable faults stored in the DME, including the one listed in this bulletin. CAUSE A software error in the instrument cluster causes the fuel gauge to incorrectly update while refilling. The error occurs when the vehicle is powered up after refilling.
B320314
Power-Assisted Steering Failure. The power-assisted steering fails with a warning lamp in the instrument cluster or a check control message in the Central Information Display. In some cases, the Dynamic Stability Control warning lamp (DSC) in the instrument cluster may also be illuminated. Failure of the power-assisted steering may be caused by various software-related issues. The following codes may be stored in the fault memory of the Electric Power Steering (EPS): Scenario 1: 0x4823E1 Scenario 2: 0x4823CB/0x4823CC Scenario 3: 0x4823D2 and/or 0x4823EC Scenario 4: 0x48239C (DSC warning lamp lights up in the instrument cluster) Scenario 5: No communication with the EPS is possible (not accessible using diagnostics) Scenario 6: 0x4823EE and 0x4823C2
B610415
Horn Blows when Unlocking Vehicle. The customer states that the vehicle horn sounds briefly when unlocking the vehicle or opening the door. In some cases, the washers spray briefly on the windshield. Front Electronics Module (FEM) software error
B651015
NAV Road Map Installation Using USB Stick. INFORMATION The Navigation road map can be installed onto the head unit in the vehicle using a USB stick connected to the USB connector in the center console in the vehicle. ? 32GB USB stick is necessary ? Desired NAV road map version can be retrieved from the HDD-Update console PROCEDURE 1. Copy the desired NAV road map from the HDD-Update console onto a 32GB USB stick. Refer to Attachment. 3. When prompted, enter the 20-digit enabling code. 4. Start the NAV road map installation and follow the on-screen instructions. WARRANTY INFORMATION Not applicable. ATTACHMENTS View PDF attachment B651015_Attachment.
B651215
BMW Remote App Vehicle Locator Service Malfunctions Sporadically. After activating the remote location services in the vehicle, the current vehicle location cannot be determined after the next ignition cycle. Software error in the Head unit High.
B720215
Seat Belt Flaps when Soft Top Open. While driving with the soft top open and the side windows lowered, the seat belt flaps from the wind at road speeds of 30 miles per hour or higher. CAUSE The seat belt is directly in line with the wind.
B612614
Horn(s) Fail to Work. While trying to activate the horn, one or both horns fail to work. One or more of the following fault codes can be stored in the FEM: ? "8044A3 - Wiring, horn short circuit to earth" ? "8044A4 - Wiring, horn short circuit to positive" ? "8044A5 - Wiring, horn relay is defective or short circuit to positive" Water has entered the horn and caused it to fail internally (shorted out).
B360215
Valve Stem Replacement with Wheel Electronics. INFORMATION The valve stems are single-use only, and must be replaced every time the wheel electronics are replaced. If you loosen the nut (1), you must replace the valve stem. Failure to replace the valve stem will lead to a pressure leak. The proper repair procedure can be found in REP 3611533. Not applicable. [ Copyright (c)2015 BMW of North America, Inc. ] Page 1 of 3 Page 1 of 1 https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/232...6/4/2015 https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/232...6/4/2015 Page 1 of 3 https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/232...6/4/2015
B510715
Groaning Noise from Front Door Window Glass. When driving, the customer complains of groaning noises from the left or right front door window near the windshield. The door seal rubs the glass near the A-pillar.
B540215
Convertible Top Makes Noise. A cracking-type noise is heard when driving over rough pavement with the convertible top in the closed position. Soft top latch securing screws.
B110315
N20 and N26 Engine: Oil Leaks from Cylinder Head Cover. There is an engine oil leakage under the vehicle, or the vehicle smells of engine oil. The cylinder head cover gasket is leaking engine oil due to loose retaining bolt(s).
B660215
Remote Control Not Detected and/or Engine Will Not Start. One or more of the following situations can occur: 1. The remote control is not detected and the check control message (CCM) "No remote control. Unable to start" or "Hold the remote control on the steering column" is displayed. ? Fault code "D90D1E - LIN bus error FBD receiver 1" is stored. 2. The engine does not start with the CCM with "Battery in the key is dead." However, it must work when used with the second key. ? Fault Code "9308B0 - ID transmitter: Battery undervoltage" is stored. 3. The remote control is not detected and the CCM "Central locking does not open," and/or "Engine fails to start" is displayed. An outside influence is causing interference with the remote control or the battery in the remote control key is defective.
B840514
One or both of the situations listed below may be encountered: ? Android device connection stability (dropped calls) ? Third-Party App Metadata: The album art and song title do not update when streaming audio from Pandora or Spotify, etc. New KISU (Customer Initiated Software Update) software is available on the TIS website. This software improves the Bluetooth functionality in our vehicles, and it helps to keep us up-to-date with technology innovation.
120115
SUBJECT N20 and N26 Differential Pressure Sensor Fault 195002 Stored in DME. The Service Engine Soon (MIL) light is on with the following differential pressure sensor fault stored: z 195002 - Differential pressure sensor, tank vent valve, electrical: Short circuit to ground During engine operation, vibration and movement of the sensor can damage the pin contacts of the harness connector, or cause a break in the wiring.
120415
SUBJECT DME Internal and Valvetronic Faults Set at Cold Ambient Temperatures. The Service Engine Soon light (MIL) can be illuminated with the erroneous internal and Valvetronic faults stored in the DME. The MIL will only come on if the fault has been detected on two (or more) consecutive drive cycles. The following fault codes may be stored in the DME: E Seriesz 36AE - DME, internal fault, Valvetronic: Current implausible One or more of the following secondary faults may also be stored: z 2DE2 - Valvetronic, actuation, voltage phase: Line disconnection z 2DE3 - Valvetronic, actuation, volt phase: Line disconnection z 2DE4 - Valvetronic, actuation, volt phase: Line disconnection F Seriesz 1F0905 - DME, internal fault, Valvetronic: Current implausible One or more of the following secondary faults may also be stored: z 135B10 - Valvetronic, actuation, voltage phase: Line disconnection z 135B11 - Valvetronic, actuation, volt phase: Line disconnection z 135B12 - Valvetronic, actuation, volt phase: Line disconnection Engine performance and driving characteristics are not affected. DME software diagnostic sensitivity.
120915
SUBJECT N55: Slight Surging at Constant Speeds when Accelerating Very Lightly. The vehicle shudders or surges slightly while driving at constant speeds and applying the accelerator very lightly. This symptom is most easily reproduced under light loads when the current fuel consumption is approximately 3448 miles per gallon. The current fuel consumption can selected and monitored in the instrument cluster while driving (the "fuel consumption, current" option is set to active in the settings menu). No relevant fault will be stored in the DME memory. DME software; the fuel injection rate under these conditions is too close to the minimum calculated threshold.
123814
SUBJECT N20, N26, and N55 Engines with Injector Electrical Faults. Any of the following symptoms could occur simultaneously with injector electrical faults stored in the DME: z After the engine is turned off for a short time, it can no longer be started; however, the starter motor turns. z The engine starts but immediately cuts off. z The engine runs erratically or lacks power. z The Service Engine Soon light (MIL) may be on with several poetential faults stored. The DME has malfunctioned due to an internal fault.
340814
SUBJECT Ticking Noise from Front Axle When Cornering. Covered under the terms of the BMW New Vehicle/SAV Limited Warranty. Defect Code:34 11 00 57 00Labor Operation:Labor Allowance:Description:34 11 220Refer to KSDRemoving and installing both front brake discsAnd:34 99 0002 FRUWork time for sanding hub surface of brake discs and cleaning wheel hub surfacesLabor operation code 34 11 220 is a Main labor operation. If you are using a Main labor code for another repair, use the Plus code labor operation 34 11 609 instead. With the front brake calipers removed, use 34 11 612, or with the front brake pads removed, use 34 11 613. Refer to KSD2 for the corresponding flat rate unit (FRU) allowance. Enter the Chassis Number, which consists of the last 7 digits of the Vehicle Identification Number (VIN). Click on the "Search" button, and then enter the applicable flat rate labor operation in the FR code field. Even though work time labor operation code 34 99 000 ends in "000", it is not considered a Main labor operation. Also, since the "work time" FRU allowance to be claimed is specified, a separate punch time is not required.
630215
SUBJECT Check Control Message: Parking Light Failed. z A CCM (Check Control Message) displays "Parking Light failed." z All lights are functioning correctly. Software error in the TMS (Driver Module for Headlight)
651312
This Service Information bulletin supersedes SI B65 13 12 dated September 2012. designates changes to this revision SUBJECT Headunit High: Navigation System Road Map Usage. INFORMATION The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609. This change will affect the navigation system road map data support process and the warranty spare parts processes for the HU-H. For the US market, all vehicles will come pre-loaded from the factory with the latest navigation system road map database version that was available at the time of vehicle production. Therefore, there will be no physical copy of the navigation system road map data media DVD set or USB stick placed in these vehicles at the Vehicle Distribution Center (VDC). NOTE: Additionally, all replacement HU-H parts come with a pre-loaded version of the current available navigation system road map database installed. A set of DVD copies of the navigation system road map database, HU-H NAVI Road Map North America NEXT, is shipped to all BMW centers through the automatic tool shipment program with each release of a navigation system road map database. IMPORTANT: Additional copies or earlier NAV road map database versions cannot be ordered individually! Therefore, please take special care to archive the HU-H NAV road map DVD sets! The NAV road map data on the DVD set can also be installed into the Network Attached Storage (NAS). From there it then can be installed onto the HU-H in the vehicle, using the Integrated Service Technical Application for Programming (ISTA/P). For installation of the navigation system road map data media DVD set onto the Network Attached Storage (NAS), please contact your ISPI NEXT Administrator. In addition to this procedure, it is also possible to download the NAV road map data on the DVD set directly to the hard disc drive (HDD) integrated in the HU-H by inserting the DVDs one by one into the HU-H internal DVD
652413
This Service Information bulletin supersedes SI B65 24 13 dated January 2014. designates changes to this revision SUBJECT Headunit-High: INITIAL Enabling Code Is Not Accepted Via I-Drive. INFORMATION Do not replace parts and do not program the vehicle for this issue. First-time activation of the navigation system should always be performed during the Quality Certification 1 (QC1) Pre-Delivery Inspection (PDI), with the vehicle connected to the ISTA diagnosis system. Refer to SI B65 22 14. WARRANTY INFORMATION Not applicable since the first time activation of the navigation system is part of the QC1 process and cannot be claimed separately. [ Copyright (c)2015 BMW of North America, Inc. ] https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/20588.1.B652413....3/2/2015
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.