Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
B611626
In vehicles equipped with the Roof Function Center “FZD‑21” variant, a quiescent‑current violation mayoccur if the system fails to enter sleep mode. When this sleep error is present, a remote software upgrade(RSU) may be aborted and the FZD can become degraded. The following Check Control Messages (CCMs) may be displayed: “Energy Management — Increased Energy Consumption While Parked.” “Software Upgrade Failed — Workshop Visit Required.”
B320526
“Cracking” noise might be heard when turning the steering wheel from lock to lock. See attached video V3202 26 EPS noise.
B120523
The customer states there is a Drivetrain Malfunction message displayed in the instrument cluster. In addition, the following fault memory entries are saved in the CCU (Combined Charging Unit) 0317F2 - High-voltage system, insulation fault detected: when switch contactors are closed. 0317F1 - High-voltage system, insulation resistance below warning threshold: when switch contactors are closed. The fault memory entries (isolation faults) can occur both individually and in combination and must be traced back to the eDrive motor based on the ISTA test procedure. If ISTA test procedure lists possible cause of fault as; A metal chip is found behind the brush module (between the brush module and the end shield of the electrical machine). Repair required. Refer to service solution no. 20000794435083 in Aftersales Information Research (AIR). Follow information in the Procedure section below.
B170124
There is coolant leaking from under the car Low heater output Possible Check Control message “Drive, you can continue driving” (ID49) Possible fault codes stored in these BEV vehicles: 224163 – Electric auxiliary heater for the high-voltage battery unit: Undervoltage or internal communication fault 8049AA - Coolant level sensor, expansion tank: Coolant level low or short circuit to ground or line disconnection 80124F – Electric auxiliary heater: Communication in electric auxiliary heater faulty 224F60 - Coolant level sensor, expansion tank: Coolant level low or short circuit to ground or line disconnection 224111 - Cooling system for power electronics: Coolant loss detected 224107 - Cooling system for high-voltage battery unit, component protection: Detection of coolant loss
B511325
There are two possible situations: When opening either the front and/or rear door, the door window glass does not lower (short drop). When closing either the front and/or rear door, the door window glass does not roll up into the seal but rests outsidethe seal.
B510225
While driving on a smooth and/or uneven road, a “clicking” sound is heard from the driver’s footwell area.
B640825
A faulty electric auxiliary heater may have been installed in the certain vehicles. This could result in the failure of the electric auxiliary heater, utilized for the vehicle interior.
B651825
When the alarm system is activated and doors are locked, within a short period the doors will unlock, and a “double beep” acoustic confirmation is heard from vehicle.
B320324
A check control (CC) message (‘Steering behavior. Drive moderately. Have it checked by the nearest service partner.’) will light up and there will be a noticeable reduction in power steering assistance when parking.
B410425
Water sloshing is heard in the vehicle’s body when accelerating and braking.
B660325
A check control message is displayed, indicating that the parking assistance systems have limitedfunctionality due to errors detected within PDC sensors. The warning indicates parking assistance featureshave limited functionality while the errors continue to be detected. Following faults may be stored 8031BA Ultrasonic Sensor Rear Side Left Software Error 8031CO Ultrasonic Sensor Rear outer left Software Error 8031AE Ultrasonic Sensor Rear Outer Right Software Error 8031A8 Ultrasonic Sensor Rear Side Right Software Error 8031B4 Ultrasonic Sensor Rear Middle Right Software Error 8031C6 Ultrasonic Sensor Rear Middle Left Software Error 8031CD Ultrasonic Sensor Voltage Supply Sensors Back: Short Circuit 8031CC Ultrasonic Sensor Voltage Supply Front: Short Circuit 8031CA Ultrasonic Sensors Front Extraneous Noise
B511022
Groaning noise in the front parcel shelf of the luggage compartment area. The noise is mostly head when the vehicle interior is cold.
B612124
The (CCM) Check Control message: “811 – Stop carefully. Hood open”, is displayed even though the hood is closed. Fault code 80415B “Engine compartment lid contact switch: Line fault or faulty” is often stored inthe BCP module.
B611524
While driving over rough surfaces, a rattling noise can be heard in the area of the tailgate.
B651124
Quality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. The software update improves functions in the following areas of the vehicle: Bluetooth malfunctions The start-up phase of the HU has been shortened (faster start of the operating system) The number of disconnections from Apple CarPlay have been reduced Vehicle access and the drive-ready state have been improved The AC charging abort error has been fixed Remote Control Parking without function
B840224
The Check Control Message “Emergency call not available” is displayed to the customer. Check Control Message 299 is stored in the Instrument Cluster check control message list or in the vehiclekey data. This fault may be intermittent and can heal itself after a drive cycle. It may no longer be displayed to the customer in the next life cycle.
B320124
When starting, a Check Control message will be displayed (“Steering behavior. Drive slowly and have this checked by the nearest Service Provider”) with a noticeable reduction in power steering support whe nmaneuvering.
B560122
The i20 has a front ornamental grille with radome* heating. The radome heating is intended to melt snowdeposits in cold weather to ensure the safe function of the sensors behind it. Due to a manufacturing defectin the component, the heater circuits may be interrupted, and the radome heating may fail. *A weather proof enclosure that protects a radar antenna; radome = ra dar + dome
B611324
The Combined Charging Unit (CCU) may not have been produced according to BMW specifications. This can lead to an internal coolant leak which can result in a failure of the Combined Charging Unit.Possible faults may include- HV charging interruption No high-voltage readiness when starting up The high-voltage system switching off while driving, causing the vehicle to coast slowly to a stop
B511123
1. While driving on a smooth paved road, acracking sound can be heard coming from theright-side luggage compartment capping trimpanel. 2. While driving on a smooth paved or rough road, a cracking sound can be heard coming from the D-pillar trim panel. The sound can occur on one or both sides (left and/or right).
B410124
A groaning sound from the front of the vehicle while driving can be heard, particularly while cornering.
B611124
After performing a BMW Remote Software Upgrade (RSU), the functionality of the Comfort Access andPassive Go/Exit features may be reduced. Also, one or more of the following error memory entries below may be stored in the Basic Central Platform(BCP) module. 80424A Remote control receiver at the front (FBD5 VM): Programming defective 80424B Remote control receiver at the rear (FBD5 HM): Programming defective 80424C Remote control receiver at the front left (FBD5s VL): Programming defective 80424D Remote control receiver at the front right (FBD5s VR): Programming defective 80424E Remote control receiver at the rear right (FBD5s HR): Programming defective 80424F Remote control receiver at the rear left (FBD5s HL): Programming defective
B520224
The seat initialization and memory has been lost; Or Repeat failure of seat initialization after completing the test module via ISTA. One or both of the following check control messages (CCM) may be present: CCM 108 âÂÂDriver restraint systemâ CCM 109 âÂÂPassenger restraint systemâÂÂ
B610624
This Informational Bulletin is intended as a guided work-through process to address customer charging complaints. The step-by-step guide will help walk you through the âÂÂbasicâ procedure to test the charger/infrastructure when the vehicle does not charge, either at a: Home charger AC Level 1/Level 2 - Flexible Fast Charger/hard wired Wallbox, or a Public AC Level 2, or DC Level 3 - Fast Charging Station Note: All PHEV and BEV vehicles may be affected.
B610724
This Informational Bulletin is intended as a guided work through process to address BEV/PHEV charging issues. The step-by-step guide will help walk you through the correct âÃÂÃÂbasicâÃÂàsteps that should be followed when addressing and diagnosing battery electric vehicles (BEV) and plug in hybrid vehicles (PHEV) charging issues.
B610324
Gen 5 BEV/PHEV vehicles may set the Combined Charging Unit (CCU) in programming abort due to nocommunication to the HV charge socket electronics.
B611305
The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle âÂÂdischarged batteryâ complaints.
B612322
The Combined Charging Unit (CCU) may be affected by a manufacturing defect.
B654223
Quality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. The software update improves functions in the following areas of the head unit: 1. Bluetooth connection issues and Bluetooth malfunctions (disconnections) 2. Central display may remain black in rare cases 3. Personalization issues and the loss of normalization/sitting position
B653423
Customers may state that the alarm system (DWA) is not active after locking their unoccupied vehicle. Depending on the vehicleâÂÂs equipment and settings, no acoustic or optical confirmation (folding the mirrors/blinking confirmation) is noticeable. Additionally, the red anti-theft alarm LED in the interior mirror does not briefly flash every 2 seconds, indicating the alarm is armed.
B612123
The steering wheel heating takes a long time to achieve the desired temperature.
B661523
Emergency Stop Assistant is activated. Thisicon will appear in the CID when this function is activated.
B513218
The paint finish on the door jamb (above the door striker) is scratched due to the inner door cavity window seal.
B653223
Customers may state that there is a single horizontal line of distortion on the Multifunction Display screen(the combined instrument cluster/kombi and the Central Information Display) that rapidly and repeatedly runs from the bottom of the screen to the top. This distortion is very subtle and is more visible on bright backgrounds (i.e., Weather App).
B612623
There may be erroneous fault entries for the electric fan (E-FAN) in the Combined Charging Unit (CCU) in iXM60 Sports Activity Vehicles built from February 18, 2022 â October 23, 2023.
B612523
The purpose of this Service Bulletin (SIB) is informational regarding DC (direct current) charging complaints on Gen 5 Battery Electric Vehicles (BEV). It serves as a supporting argument and is intended to help distinguish between a standard designed function or component operation from an actual system fault in a DC charging customer complaint (i.e., âÂÂDC Not charging or âÂÂDC charging too slowâÂÂ. Helpful âÂÂTips and Tricksâ have been included on each topic within the document that can be used as reference to aid in the diagnosis or in understanding the system. The situation involves several possible causes: 1. Limitation of charging power by the charging station or charging app configuration. 2. Decreasing charging power at a very high state of charge (SoC). 3. Too frequent DC charging attempts within a short period of time. 4. The high-voltage battery is not at the ideal temperature. 5. Ageing of the high-voltage battery.
B660523
Various functions of the camera-based driver assistance systems (ADCAM system) can lead to customer complaints.
B520822
The decorative hard plastic piece, centered inthe front seatâÂÂs headrest (circled area), may contact a personâÂÂs head when they are between4' 10" and 5' 6" in height.
B612423
BMW AG has issued a Service Action on certain Model Year 2022 BMW iX Sports Activity vehicles that were produced between March 29, 2022 â June 3, 2022.
B640823
customer may state there is low air flow from the vents, but can hear the fan is on. Also, there are noCheck Control Messages or other any indications that there is a system or component malfunction. The low air flow has worsened over time.
B652923
Vehicles which require this campaign to be completed will show it as âÂÂOpenâ when checked either inAIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry. Please make sure you check your centerâÂÂs inventory as soon as possible. You can see a list ofaffected vehicles in Inventory Campaign Details (ICD) under ROSS. For centers that qualify, this Service Action repair is eligible to be performed via Mobile Assistance.
B652723
Customers may be experiencing one or more of these 3 issues with Apple CarPlayÃÂî operation: No selections can be made in Apple CarPlayÃÂî using the I-Drive Controller Apple CarPlayÃÂî connections may intermittently be dropped and reconnected When connecting a mobile device using Apple CarPlayÃÂî, the following warning pop-up may bedisplayed
B652823
Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive cycle (after short sleep cycle)
B840523
Intermittently the GPS location in 3 Party Navigation Apps (i.e., Apple Maps, Google Maps, Waze) will drift fromthe correct location. In addition, the location of the vehicle in the My BMW app may be incorrect. BMW Navigation isnot affected.
B540322
A buzzing sound is heard in the Sky lounge roof while driving at highway speeds.
B630622
?Taillamp CC messages 2052 "Rear left light system faulty" and 2053 "Rear right light system faulty" is displayed.
B640423
?The customer may notice visual discrepancies in the instrument cluster display or head-up display.
B120422
BMW AG has issued a Delivery Stop (effective December 1, 2022) on certain Model Year 2023 BMW iX SAV vehicles that were produced between October 5, 2022 and November 10, 2022. A bearing in the front electric drive unit could fail due to a manufacturing defect, resulting in a noise while driving.
B510622
The I20 has a front ornamental grille with radome* heating. The radome heating is intended to melt snow deposits in cold weather to ensure the safe function of the sensors behind it. Due to a manufacturing defect in the component, the heater circuits may be interrupted, and the radome heating may fail.
B511023
While driving on smooth roads, a cracking sound can be heard from the rear safety belt feed trim panel. This sound will ONLY occur on the right-side panel.
B514616
Upon opening and closing the tailgate, a creaking/groaning sound can be heard from tailgate actuator.
B661023
After programming to I-level 23-03-5xx, the fault memory 0x022270 is stored in the mPAD (Medium Platform Automatic Driving) and cannot be deleted. A Check Control message "Driver assistance" is displayed in the central information display.
SIB120422
BMW AG has issued a Delivery Stop (effective December 1, 2022) on certain Model Year 2023 BMW iX SAV vehicles that were produced between October 5, 2022 and November 10, 2022. A bearing in the front electric drive unit could fail due to a manufacturing defect, resulting in a noise while driving.
SIB330123
Customer receives CCM ID 496 "Steering behavior changed (Integral Active Steering)", and the vehicle turning radius has increased noticeably.
SIB350123
When the brake pedal is pressed/ released, a creaking noise may be heard from the pedal area for the Integrated Brake System (IB).
SIB521023
If the initialization of the seat position is lost, it is shown to the driver via a red air bag warning light and a Check Control message.
B610623
The lower armrest on the driver's door does not get warm.
B651623
Customer states there is no audio playback (telephony, navigation, radio) and system sounds (PDC, turn indicators, acoustic signals) may also have failed.
B610120
Customer is unable to power up or charge accessories through a plug adapter inserted in the front 12-volt power socket plug. Alternatively, it will only operate when constant downward hand pressure is maintained.
B512422
The tailgate sporadically fails to open when signaled via the interior button (driver's door panel) or the key fob.
B611622
The low voltage wiring harness plug connected to cell module to was manufactured without its insulation compound. This insulation layer is designed to protect the contact from environmental influences such as moisture or dirt contamination.
B612722
The function of the two-button logic (first press for vehicle unlock, second press opens tailgate) is not available and cannot be activated. Two-button logic is a vehicle key feature intended to prevent unintentional operation of the tailgate.
B640822
The climate control system may be inoperative or perform irregularly. There may be: Lack of or irregular cooling power or air conditioning, No or poor heater output, Difference between left and right vent temperatures in the passenger area, Interference noises (clattering noise) coming from the electric A/C compressor (EKK).
B652122
After a Remote Software Update (RSU), the sound output from the booster can be muted. Sound can only be heard via the tweeters in the Bowers & Wilkins Diamond Surround Sound System.
B511622
The tailgate spoiler contacts the roof trim while opening.
B611822
The tailgate lowers slightly from the open position when pushed upwards.
B612022
Delivery Stop: High Voltage Battery. BMW AG has issued a Delivery Stop (effective September 30, 2022) on certain Model Year 2022-2023 BMW iX SAV vehicles that were produced between October 14, 2021 and September 26, 2022.
B612222
After establishing a drive-ready state, the steering column remains in the comfort entry position and sporadically does not return to the saved user setting.
B612522
The customer may have the following concerns: Comfort access is not functioning with the ID transmitter or the BMW Digital Key Plus. A button press of the ID Transmitter still allows access to the vehicle. Establishing a drive-ready state is only possible via the ring aerial or NFC/wireless storage tray. Symptoms may occur after BCP (Basic Central Platform) exchange. Comfort access is functioning as designed. Establishing a drive-ready state with the BMW Digital Key Plus is only possible via the NFC/wireless charging storage tray.
B651722
The target date for the Condition Based Service (CBS) scopes pertaining to statutory vehicle inspection/emission inspection, can only be entered within 15 seconds via the head unit in the parkingresiding-driving (PWF) state. After that, the input is no longer possible; or is discarded.
B651822
With I level I020-22-07-520, the customer has been provided with the "Comfort Entry" function. With this function, the seat retracts 20 mm when buckling and unbuckling to make it easier to enter and exit. The function can be activated and deactivated in Multifunctional Display under the seat menu. In certain vehicles, the "Comfort Entry" function can neither be activated nor deactivated.
B651922
The customer complains that the radio stations change by themselves.
B651322
After updating dealer owned vehicles to software 22-07-5XX, many current BMW customers and previous Demo users may receive emails stating that they are linked to BMW vehicles they do not own. Also, many users of the MyBMW app may find additional vehicles in their "My Garage" tab that they do not recognize.
SIB611622
BMW AG has issued a Delivery Stop (effective August 17, 2022) on a small number of Model Year 2022 BMW iX SAV vehicles produced between April 29, 2022 and June 27, 2022. The low voltage wiring harness plug connection on a high voltage battery cell module may not work as intended. As a result the affected cell module will need to be replaced.
SIB651022
The sound output intermittently drops out entirely. This can be reproduced with all audio sources as well as telephone and voice output.
SIB510622
The I20 has a front ornamental grille with radome* heating. The radome heating is intended to melt snow deposits in cold weather to ensure the safe function of the sensors behind it. Due to a manufacturing defect in the component, the heater circuits may be interrupted, and the radome heating may fail. * A weatherproof enclosure that protects a radar antenna; radome = radar + dome.
SIB511022
Groaning noise in the front parcel shelf of the luggage compartment area. The noise is mostly heard when the vehicle interior is cold.
SIB360122
The customer finds an indication in themyBMWapp that the tires need service due to wear. Even afterreplacing the tires, the tire service indicator is still present in the myBMW app.
SIB611122
Check Control message (CCM) displays "Vehicle key missing" after engine start.
SIB640222
Mist formation on the windshield inside surface may occur at departure or after MSA (automaticstart/stop). Acoustic abnormality in the area of the recirculated air flap (recirculation flap closing and opening severaltimes). The above may occur individually or in combination.
SIB651312
The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 4 (HU-H4, also called MGU21) superseded the MGU starting with certain MY2021 vehicles with option code 6U3 Live Cockpit Professional. This uses map North America JOY. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
B360122
The customer finds an indication in the myBMWâ? app that the tires need service due to wear. Even after replacing the tires, the tire service indicator is still present in the myBMW app.
B510322
Improper adjustment of the hood.
B840222
The customer finds an indication in the â??myBMWâ? app that the tires need service due to wear. Even after replacing the tires, the tire service indicator is still present in the myBMW app.
B840322
BMW AG has issued a Delivery Stop (effective March 10, 2022) on some Model Year 2022 BMW iX vehicles that were produced between October 5, 2021 and March 2, 2022.The vehicles navigation satellite systems requires an update.
B840522
The software update improves functions of numerous control units, most importantly the telematics control unit, drivers assistance camera and head unit. The software update improves the following: Check Contol message "Emergency call system failure". However, the emergency call function itself is not affected. The High-beam Assistant reacts too sensitively to oncoming light sources. Individual language packages in the vehicle are erroneously deleted. Prevents unwarranted Check Control messages. Overall theses faults can lead to uncertainty for the customer, but are not relevant to safety or model certification.
B410122
The hood of the I20 requires special care and consideration when opening for service. Failure to follow the instructions will result in damage to the hood and/or A-Pillars.
B840122
The software update improves the functionality of the telematics control unit, drivers assistance camera, and the head unit.
B040122
With the introduction of the i4(G26 BEV) and iX(i20), the clearance necessary between vehicle lift components and the different sized and shaped High Voltage (HV) battery cases is critical. Without the proper clearance, removal of the HV battery unit will not be possible due to either lift table obstruction or battery case interference.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.