Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
B611626
In vehicles equipped with the Roof Function Center “FZD‑21” variant, a quiescent‑current violation mayoccur if the system fails to enter sleep mode. When this sleep error is present, a remote software upgrade(RSU) may be aborted and the FZD can become degraded. The following Check Control Messages (CCMs) may be displayed: “Energy Management — Increased Energy Consumption While Parked.” “Software Upgrade Failed — Workshop Visit Required.”
B320526
“Cracking” noise might be heard when turning the steering wheel from lock to lock. See attached video V3202 26 EPS noise.
B640825
A faulty electric auxiliary heater may have been installed in the certain vehicles. This could result in thefailure of the electric auxiliary heater, utlized for the vehicle interior.
B652026
The Central Information Display (CID) side of the Multifunction Display (MFD) may flicker intermittently. Theflickering manifests itself in three phases: The image is distorted The central information display turns black (black screen) The image is OK again The complete flickering episode with all the above-mentioned three phases only lasts about half a second intotal each time.
B063426
Headlight Return
B320326
“Groaning” noise from the EPS when the steering wheel is at the end stops.
B610626
Charging sessions cannot be started or they are interrupted while using a Level 2 AC high-power charging station, or with a Level 3 DC charging station. Charging may start normally but can interrupt after some time. Level 2 (240 V) Flex Charger and Wall box may also be affected. The red or white LED is displayed on the high-voltage charging socket; however, no associated fault codes are stored.
B120523
The customer states there is a Drivetrain Malfunction message displayed in the instrument cluster. In addition, the following fault memory entries are saved in the CCU (Combined Charging Unit) 0317F2 - High-voltage system, insulation fault detected: when switch contactors are closed. 0317F1 - High-voltage system, insulation resistance below warning threshold: when switch contactors are closed. The fault memory entries (isolation faults) can occur both individually and in combination and must be traced back to the eDrive motor based on the ISTA test procedure. If ISTA test procedure lists possible cause of fault as; A metal chip is found behind the brush module (between the brush module and the end shield of the electrical machine). Repair required. Refer to service solution no. 20000794435083 in Aftersales Information Research (AIR). Follow information in the Procedure section below.
B510526
A “groaning” noise may be heard when closing the tailgate.
B170124
There is coolant leaking from under the car Low heater output Possible Check Control message “Drive, you can continue driving” (ID49) Possible fault codes stored in these BEV vehicles: 224163 – Electric auxiliary heater for the high-voltage battery unit: Undervoltage or internal communication fault 8049AA - Coolant level sensor, expansion tank: Coolant level low or short circuit to ground or line disconnection 80124F – Electric auxiliary heater: Communication in electric auxiliary heater faulty 224F60 - Coolant level sensor, expansion tank: Coolant level low or short circuit to ground or line disconnection 224111 - Cooling system for power electronics: Coolant loss detected 224107 - Cooling system for high-voltage battery unit, component protection: Detection of coolant loss
B061526
High Voltage Connection Return
B310126
When driving over an uneven road surface, a “thumping” noise can be heard from the front axle. Seeattached video V 31 01 26. Under certain weather conditions, a “groaning” noise may be heard during steering movements
B840625
In some situations, an emergency call may be triggered in the vehicle without either the customer pressing the SOS Call button, or an airbag deployment event. In some cases, the customer may not even be inside the vehicle.
B511325
There are two possible situations: When opening either the front and/or rear door, the door window glass does not lower (short drop). When closing either the front and/or rear door, the door window glass does not roll up into the seal but rests outsidethe seal.
B320825
When the steering column is adjusted inwards towards the instrument cluster, the noise may occur near thelimit position.
B510225
While driving on a smooth and/or uneven road, a “clicking” sound is heard from the driver’s footwell area.
B840525
SITUATION After the telematics module (TCB4) has been replaced, the replacement part control unit is not accepted byISTA.
B064025
RIGHT BALL JOINT RETURN
B660325
Check control message is displayed indicating the parking assistance systems have limited functionality dueto errors detected within PDC sensors. The warning indicates parking assistance features have limitedfunctionality while the errors continue to be detected. Following faults may be stored 8031BA Ultrasonic Sensor Rear Side Left Software Error 8031CO Ultrasonic Sensor Rear outer left Software error 8031AE Ultrasonic Sensor Rear Outer Right Software Error 8031A8 Ultrasonic Sensor Rear Side Right Software Error 8031B4 Ultrasonic Sensor Rear Middle Right Software Error 8031C6 Ultrasonic Sensor Rear Middle Left Software Error
B063425
Wheel Insert Return
B410425
Water sloshing is heard in the vehicle’s body when accelerating and braking.
B660725
The speed limit warning adopted speed, which is set by the customer, is automatically reverting to lowervalue after an extended duration of the sleep cycle.
B651525
When initiating a phone call to a specific saved contact, Intelligent Personal Assistant may not be able tolocate the contact or may call the incorrect contact.
B840225
When making phone calls via BMW Bluetooth (not Apple CarPlay) in the vehicle, the person in the calloutside the vehicle hears a distorted voice reproduction.
B650925
Customer may complain that Projected Modes (Apple CarPlay/Android Auto) do not connect in the vehicle. Itis found that the WiFi in the vehicle is also not active and cannot be turned on.
B510824
The Augmented Reality Camera (ARCAM) shows up blurry when activated.
B350123
When the brake pedal is pressed/ released, a creaking noise may be heard from the pedal area for the Integrated Brake System (IB). This noise may be present with the vehicle stationary and the engine running.
B340124
After replacement of the Integrated Braking system (IB)/Power Brake the total distance covered might be lower than when handed over to the workshop for the repair.
B320125
Rumbling, groaning type noises from the EPS when the steering wheel is at the end stops.
B611124
After performing a BMW Remote Software Upgrade (RSU), the functionality of the Comfort Access and Passive Go/Exit features may be reduced.
B653324
Customer may complain that the hands-free option with SA 5AX – “Highway Assistant” can no longer beactivated.
B653724
Customers may report issue with Personal eSIM operation, to include: Personal eSIM does not finish the set-up process in the vehicle Telephone function via eSIM is not possible WiFi Hotspot function cannot be used Streaming video service via the BMW Theater Screen is not possible
B653924
Customers may report issue with Personal eSIM operation, to include: Personal eSIM does not finish the set-up process in the vehicle Telephone function via eSIM is not possible WiFi Hotspot function cannot be used Streaming video service via the BMW Theater Screen is not possible
B641324
Quality checks have determined that the coolant changeover valve may develop a coolant leak under verylow outside temperatures (significantly lower than 32º F (0 C)).
B653524
Customers may report that the Central Information Display (CID) side of the Multifunction Display flickersonce on and off. This flickering is not continuous but may occur once every 15 to 50 seconds. No fault memory entry is stored for this customer complaint.
B612424
Small debris may accumulate inside the volume control thumbwheel of the iDrive Controller. Existing gaps between the glass application and the light guide could allow external debris to enter inside the volume thumbwheel under normal usage. This debris can be seen through the crystal volume thumbwheel, giving the appearance of a cosmetic defect with the thumbwheel itself. Active lighting makes this debris more visible when illuminated. This could make the false illusion of a cosmetically defective volume thumbwheel more visible (many small dark spots or streaks).
B612124
The (CCM) Check Control message: “811 – Stop carefully. Hood open”, is displayed even though the hood is closed. Fault code 80415B “Engine compartment lid contact switch: Line fault or faulty” is often stored inthe BCP module.
B611924
A manufacturing defect in high-voltage cells of the high-voltage battery can result in electrolyte leakage which might result in a conductive connection with surrounding components. Depending on the contact resistance, a yellow or red Check Control message will then be displayed; it is permitted for you to continue driving, but this will result in a charging interruption during charging.
B652124
When the navigation app is opened in the vehicle, the navigation map is not displayed. Instead, the navigation loading screen is shown on a constant loop and the message "Navigation starts" is displayed.
B520224
Customer states they started to receive Check Control messages for the driver’s seat at the end of eachdriving cycle: One or more of the following check control messages (CCM) were present at that time: CCM 434 Seat calibration required. CCM 108 Driver restraint system. Eventually multiple restarts after they first noticed the CCM the seat stopped functioning, the air bag warninglamp illuminated in the instrument cluster, and they received a new Check Control message: CCM 97 Restraint system. There are now 6 DTC faults stored: ACSM6 Air Bag module 930D86 - Function restraint system driver restricted. C95432 - seat module Driver (seat memory), message status backrest locking standardization required. C95434 - seat module Driver (seat memory), message status backrest locking standardizationrecommended. FAS_I20 Driver's Seat module 8029F5 - initialization seat: limited seat adjustment due to missing calibration 802A03 - Functions seat adjustment FAS limited available. 802A05 - ÜKB: Shut-off ÜKB because of missing calibration. Also, one or both of the following check control messages (CCM) may currently be present: CCM 108 “Driver restraint system” CCM 109 “Passenger restraint system” The seat initialization and memory has been lost. Or Repeat failure of seat initialization after completing the test module via ISTA.
B611524
While driving over rough surfaces, a rattling noise can be heard in the area of the tailgate.
B330124
The vehicle will no longer move when put into gear. There may also be loud noise coming from the HEAT*(electric drivetrain)/Rear axles. *German acronym for Highly integrated electric drivetrain topology- Hochintegrierte Elektrifizierte Antriebs-Topologie
B310424
Knocking/rattling noise from front axle when driving on a rough road surface.
B660424
The washer fluid cleaning system has air remaining in its components, and/or the fluid lines after a previous repair has been performed. The previous repair may have involved draining, opening, and replacingcomponents in the system.
B640724
Quality checks have determined that the coolant changeover valve may develop a coolant leak under very low outside temperatures (significantly lower than 32º F (0 C)).
B651124
Quality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. The software update improves functions in the following areas of the vehicle: Bluetooth malfunctions The start-up phase of the HU has been shortened (faster start of the operating system) The number of disconnections from Apple CarPlay have been reduced Vehicle access and the drive-ready state have been improved The AC charging abort error has been fixed Remote Control Parking without function
B064424
Combined Charging Unit Return
B640324
DELIVERY STOP: COOLANT CHANGEOVER VALVE
B630124
The overhead reading lights are not bright enough on SP21 (Service Pack 2021) vehicles.
B650824
After installing software I020-24-03-500 or higher, the head unit incorrectly assumes that the telematics module is off-line or not installed. This causes the head unit to ignore GPS positioning data.
B560122
The i20 has a front ornamental grille with radome* heating. The radome heating is intended to melt snowdeposits in cold weather to ensure the safe function of the sensors behind it. Due to a manufacturing defectin the component, the heater circuits may be interrupted, and the radome heating may fail. *A weather proof enclosure that protects a radar antenna; radome = ra dar + dome
B650724
In vehicles that are not mapped to a BMW ID, the manual time setting option is not selectable (greyed-out)in the System Settings menu. Time cannot be manually set in the vehicle.
B064024
Steering Wheel Module Return
B511123
1. While driving on a smooth paved road, acracking sound can be heard coming from theright-side luggage compartment capping trimpanel. 2. While driving on a smooth paved or rough road, a cracking sound can be heard coming from the D-pillar trim panel. The sound can occur on one or both sides (left and/or right).
B410124
A groaning sound from the front of the vehicle while driving can be heard, particularly while cornering.
B640524
When the interior temperature of the vehicle is between 5 F (-15 C) and 23 F (-5 ), the defroster function is limited; and the interior doesnâÃÂÃÂt heat up quickly enough.
B611324
BMW AG has issued a Delivery Stop (effective March 21, 2024) on certain Model Year 2023 - 2024 BMW vehicles that were produced between September 24, 2022, and December 14, 2023.
B610624
This Informational Bulletin is intended as a guided work-through process to address customer charging complaints. The step-by-step guide will help walk you through the âÂÂbasicâ procedure to test the charger/infrastructure when the vehicle does not charge, either at a: Home charger AC Level 1/Level 2 - Flexible Fast Charger/hard wired Wallbox, or a Public AC Level 2, or DC Level 3 - Fast Charging Station Note: All PHEV and BEV vehicles may be affected.
B610724
This Informational Bulletin is intended as a guided work through process to address BEV/PHEV charging issues. The step-by-step guide will help walk you through the correct âÃÂÃÂbasicâÃÂàsteps that should be followed when addressing and diagnosing battery electric vehicles (BEV) and plug in hybrid vehicles (PHEV) charging issues.
B610324
Gen 5 BEV/PHEV vehicles may set the Combined Charging Unit (CCU) in programming abort due to nocommunication to the HV charge socket electronics.
B611305
The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle âÂÂdischarged batteryâ complaints.
B654223
Quality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. The software update improves functions in the following areas of the head unit: 1. Bluetooth connection issues and Bluetooth malfunctions (disconnections) 2. Central display may remain black in rare cases 3. Personalization issues and the loss of normalization/sitting position
B653923
If regional navigational maps are downloaded into the vehicle over-the-air, they cannot be installed into the active Navigation.
B090223
BMW Remote Software Upgrade (RSU) is not possible. The âÂÂRemote Software Upgradeâ menu shows thefollowing text: âÂÂA remote software upgrade and the activation of functions are not possible. Please contact your servicepartner to restore functionality.â Additionally, certain purchased BMW ConnectedDrive Upgrades that require RSU for installation cannot be activated. After the purchase, the status of the upgrade displayed the CID remains âÂÂIn ActivationâÂÂ.
B653423
Customers may state that the alarm system (DWA) is not active after locking their unoccupied vehicle. Depending on the vehicleâÂÂs equipment and settings, no acoustic or optical confirmation (folding the mirrors/blinking confirmation) is noticeable. Additionally, the red anti-theft alarm LED in the interior mirror does not briefly flash every 2 seconds, indicating the alarm is armed.
B612123
The steering wheel heating takes a long time to achieve the desired temperature.
B661523
Emergency Stop Assistant is activated. Thisicon will appear in the CID when this function is activated.
B513218
The paint finish on the door jamb (above the door striker) is scratched due to the inner door cavity window seal.
B612523
The purpose of this Service Bulletin (SIB) is informational regarding DC (direct current) charging complaints on Gen 5 Battery Electric Vehicles (BEV). It serves as a supporting argument and is intended to help distinguish between a standard designed function or component operation from an actual system fault in a DC charging customer complaint (i.e., âÂÂDC Not charging or âÂÂDC charging too slowâÂÂ. Helpful âÂÂTips and Tricksâ have been included on each topic within the document that can be used as reference to aid in the diagnosis or in understanding the system. The situation involves several possible causes: 1. Limitation of charging power by the charging station or charging app configuration. 2. Decreasing charging power at a very high state of charge (SoC). 3. Too frequent DC charging attempts within a short period of time. 4. The high-voltage battery is not at the ideal temperature. 5. Ageing of the high-voltage battery.
B660523
Various functions of the camera-based driver assistance systems (ADCAM system) can lead to customer complaints.
B520822
The decorative hard plastic piece, centered inthe front seatâÂÂs headrest (circled area), may contact a personâÂÂs head when they are between4' 10" and 5' 6" in height.
B652723
Customers may be experiencing one or more of these 3 issues with Apple CarPlayÃÂî operation: No selections can be made in Apple CarPlayÃÂî using the I-Drive Controller Apple CarPlayÃÂî connections may intermittently be dropped and reconnected When connecting a mobile device using Apple CarPlayÃÂî, the following warning pop-up may bedisplayed
B652823
Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive cycle (after short sleep cycle)
B840523
Intermittently the GPS location in 3 Party Navigation Apps (i.e., Apple Maps, Google Maps, Waze) will drift fromthe correct location. In addition, the location of the vehicle in the My BMW app may be incorrect. BMW Navigation isnot affected.
B652123
During workshop repairs with software updates, certain customer vehicles may be changed to BMW Operating System 8.5, and returned to customers without making them aware of the change.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.