B510819
Service Bulletin/Repair Instructions
The basic conditions for initializing the power windows are not met.
Vehicle report
2018 BMW X5 M
Service bulletins
72 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
B611305
Service Bulletin/Repair Instructions
The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle âÂÂdischarged batteryâ complaints.
B360121
Service Bulletin/Repair Instructions
At low outside temperatures (below 40 degrees F) and slow driving speeds (i.e. when parking, maneuvering)with a large steering angle, the front end can be slightly axially misaligned. This can be felt (jerking)/ heard via an acoustic acknowledgement (clunk) as seen at the 11 second mark of the video. See attached video V36 01 21.
B513019
Service Bulletin/Repair Instructions
A groaning noise is present from the door frame of any door, most commonly when driving over rough roadsor during body flex. This situation may be worse in vehicles which are regularly waxed in the area of the door jamb. Note: This service information bulletin contains diagnostic and repair information which was previouslyincluded in an NED test plan that has been removed.
B514616
Service Bulletin/Repair Instructions
Upon opening and closing the tailgate, a creaking/groaning sound can be heard from tailgate actuator.
B840822
Service Bulletin/Repair Instructions
The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via the Voice over LTE (VoLTE) function. For this purpose, the SIM card must perform an IMS registration in the mobile communication network. Due to a production error, the telematics control units were delivered without an IMS configuration. The Connected Drive voice services (Concierge Call, BMW Assistance, and emergency call voice) can no longer be used regionally in the US in vehicle with telematics control units ATM-1 and TCB-4G. Voice control of the vehicle and all other telephone (paired mobile devices) functions are not affected. Emergency call location data is unaffected.
SIB651312
Service Bulletin/Repair Instructions
The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 4 (HU-H4, also called MGU21) superseded the MGU starting with certain MY2021 vehicles with option code 6U3 Live Cockpit Professional. This uses map North America JOY. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
SIB650122
Service Bulletin/Repair Instructions
A check control message for the restraint system appears. In the instrument cluster, the red air bag warning light lights up permanently.
B170121
Service Bulletin/Repair Instructions
The quick disconnect coupling on the cylinder head coolant vent line could break at the cylinder head. This would lead to loss of coolant from the engine.
B310122
Service Bulletin/Repair Instructions
During inspection and/or diagnosis there is noticeable dirt/grease buildup on the axles near the inner and/or outer CV boots.
B510122
Service Bulletin/Repair Instructions
Due to a manufacturing defect, the vehicles were built without the engine oil label. The label shows the oil viscosity.
B341019
Service Bulletin/Repair Instructions
Inform the customer during a consultation that the M Compound (standard equipment) and M Carbon Ceramic (optional) brakes are high-performance brake systems which are designed for sporty, dynamic driving styles. As a side effect of the highest possible brake performance, customers are likely to hear noises due to the extremely resilient materials. In the same conversation, inform the customer that his/her braking performance can help ensure that the noises do not occur or disappear quickly.
B651312
Service Bulletin/Repair Instructions
The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 3 (HU-H3, also called MGU) superseded the NBT-EVO starting with certain MY2019 vehicles with option code 6U3 Live Cockpit Professional or 6U2 Live Cockpit Plus. This uses map North America LIVE. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
B840221
Service Bulletin/Repair Instructions
The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022. The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW. Due to the phase-out, BMW Assist and ConnectedDrive services will no longer be supported after this date.
B840121
Service Bulletin/Repair Instructions
TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR TECHNOLOGY DISCONTINUATION: The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022.
B340414
Service Bulletin/Repair Instructions
Diagnosis of Compound Brake System Complaints in M Vehicles: 1. Visible cracks are caused by high thermal stresses during rapid heating and cooling of the brake discs. Braking from high speed with cold brake components (less than 212 degrees F) increases the likelihood of cracks to form.
B340515
Service Bulletin/Repair Instructions
TICKING NOISE FROM THE FRONT AXLE WHEN CORNERING: The customer may complain of a metallic ticking noise from the front axle, when cornering, maneuvering, parking or pulling away from a parking space.
B612315
Service Bulletin/Repair Instructions
Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full: Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full.There are no faults stored in the system for the washer fluid level switch.
B650709
Service Bulletin/Repair Instructions
NAVIGATION SYSTEM - REPORTING MISSING OR INCORRECT ROADMAP DATA: Do not replace parts and do not program the vehicle. Roads can change by up to 15% every year. To ensure the best navigation experience, we do everything in our power to create the best maps. Your reports help us to detect changes in your area and keep future versions of our maps as accurate as possible. Therefore, a road map error or missing data must be reported directly to the map supplier.
B513016
Service Bulletin/Repair Instructions
TAILGATE UNINTENTIONALLY OPENS: This Service Information Bulletin (Revision 4) replaces SI B51 30 16 dated March 2018. Trunk/tailgate may open when vehicle is locked Trunk/tailgate may open while the vehicle is in motion usually after stopping such as a traffic light etc. Vehicle key trunk/tailgate button may be accidentally pressed thus opening the tailgate.
B610920
Service Bulletin/Repair Instructions
CHECK CONTROL MESSAGES FOR BRAKE SUSPENSION AND AIR BAG SYSTEM MALFUNCTION: Multiple check control messages (CCM) can display for brake suspension and air bag system malfunction. The customer may also complain about any of the following: Engine can no longer be switched off Drive position (D) cannot be engaged on the gear selector switch (GWS) Reduction of steering assist After an engine emergency shut-off (either a prolonged long press; or 3 consecutive short presses of the Start/Stop button) and the vehicle going to sleep (identifiable by the lighting of the "Start/Stop button") everything resumes normal functionality and the CCM messages no longer appear.
B611420
Service Bulletin/Repair Instructions
DEACTIVATION OF THE INTERIOR MOVEMENT DETECTOR/TILT ALARM SENSOR IS NOT POSSIBLE: Customer complains that the interior movement detector and the tilt alarm sensor system cannot be deactivated by pressing the lock button on the remote control / BMW display key twice. The second button press on the radio remote control / BMW display key is not detected. Customer may have to press the button 3 times to deactivate the interior movement detector and tilt alarm sensor. CAUSE Software error in the control unit of the roof function center (FZD).
B652214
Service Bulletin/Repair Instructions
AUTOMATED ACTIVATION OF NAVIGATION SYSTEM DURING PDI/QC1: This Service Information Bulletin (Revision 2) replaces SI B65 22 14 dated October 2015. The INITIAL NAV enabling code no longer needs to be pre-ordered through the Parts department! When the vehicle is connected to the diagnostic system ISTA to perform PDI/QC1 the step to activate the navigation system (part of Delete Transport Mode) will automatically request the INITIAL NAV enabling code (VIN-specific) without pre-ordering the enabling code. This enabling code will be automatically delivered through ISTA and it then activates the navigation system.
B840214
Service Bulletin/Repair Instructions
CONNECTEDDRIVE/BMW ASSIST SYSTEM DIAGNOSIS INFORMATION: This Service Information Bulletin (Revision 7) replaces SI B84 02 14 dated May 2019. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information Bulletin: Is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. Will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.
B120319
Service Bulletin/Repair Instructions
ENGINE DOES NOT START BELOW FREEZING TEMPERATURES: Engine designation correction Parts availability Warranty. The engine will not start at temperatures below freezing. The starter does not turn and engage.
B320115
Service Bulletin/Repair Instructions
NOISE WHEN ADJUSTING THE STEERING COLUMN UP OR DOWN: Creaking noise when raising or lowering the steering column position. CAUSE Steering column adjustment.
B620919
Service Bulletin/Repair Instructions
INSTRUMENT CLUSTER REMAINS DARK AFTER STARTING THE VEHICLE: Instrument cluster remains dark after starting the vehicle. After a restart normal functionality is restored. Software error in the KOMBI (Instrument Cluster).
B621019
Service Bulletin/Repair Instructions
INCORRECT CONDITION BASED SERVICE DATA FOR BRAKE FLUID SERVICE. "Brake fluid service due since 12/2001" is displayed in the instrument cluster although the vehicle is only a maximum of 1 year old. Software error in the KOMBI (Instrument Cluster).
B611018
Service Bulletin/Repair Instructions
THE DISPLAY GOES BLACK, VEHICLE DOESNT START AGAIN AFTER SWITCHING THE ENGINE OFF.: On board computer and navigation system goes black or resets.
B520318
Service Bulletin/Repair Instructions
MEMORY SEAT ADJUSTMENT IS LIMITED: After programming the vehicle with ISTA 4.10.2x, the adjustment range of the memory seat may restricted.
B651316
Service Bulletin/Repair Instructions
COMPONENT PROTECTION ACTIVE. HEAD UNITS CANNOT BE SWAPPED BETWEEN VEHICLES FOR TESTING.: If either the head unit (NBT-EVO or ENTRY-NAV-EVO) or the Body Domain Controller (BDC) are swapped into a different vehicle they will cause the head unit to enter a locked mode once it recognizes a different VIN.
B651117
Service Bulletin/Repair Instructions
NAVIGATION PRO (NBT EVO) MAP UPDATE NOT POSSIBLE, NAVIGATION DOES NOT START: Navigation system will not start at all or the: ÒNavigation system startsÓ message is permanently displayed; or
B840616
Service Bulletin/Repair Instructions
BMW ONLINE NON-FUNCTIONAL: CHECK ICC-ID IN ACCOUNT: BMW Online/BMW ConnectedDrive not functional.
B840818
Service Bulletin/Repair Instructions
HEAD UNIT HIGH 2 RESET WHILE BLUETOOTH IS CONNECTED: The following event may cause an unexpected reset of the Head Unit High 2 (NBT EVO) when:
B120718
Service Bulletin/Repair Instructions
DME FC 1C0102 IS STORED WITH NO OTHER RELATED FAULTS: The following fault has been stored in the Digital Motor electronics (DME) fault memory with no other engine oil pressure faults stored.
B121218
Service Bulletin/Repair Instructions
DRIVE WARNING CCM MESSAGES: Check Control Massages (CCM) displayed:
B340318
Service Bulletin/Repair Instructions
ELECTROMECHANICAL HOLDING BRAKE (EMF) ERROR
B612217
Service Bulletin/Repair Instructions
DIAGNOSTIC COMMUNICATION WITH FLEXRAY CONTROL MODULES NOT POSSIBLE: There are no customer complaints associated with this issue.
B621215
Service Bulletin/Repair Instructions
INSTRUMENT CLUSTER OUTSIDE TEMPERATURE DISPLAY IMPLAUSIBLE: In the Instrument Cluster (Kombi) display you may observe an implausible outside temperature reading.
B660817
Service Bulletin/Repair Instructions
REAR VIEW CAMERA FAILS TO DISPLAY IMAGE: Sporadically, when the rear view camera is activated, either via selecting reverse with the shift selector or by direct camera selection, no image appears in the display.
B660918
Service Bulletin/Repair Instructions
CHECK CONTROL STATES REMOTE KEY IS MISSING WHEN THE KEY IS LOCATED IN THE VEHICLE: Only affects vehicles that have been programmed with ISTA 4.10.1x and I-level 18-03-511 or 18-03-576
B840718
Service Bulletin/Repair Instructions
IPHONE: CALL LIST MISSING AFTER RESTART: The call list from iPhone 8 or iPhone X, that is displayed, is missing after cycling the ignition.
B310117
Service Bulletin/Repair Instructions
TICKING NOISE FROM FRONT AXLE ON TURNS: A hard mechanical clacking noise is heard when making turns coming from the front axle.
B330315
Service Bulletin/Repair Instructions
LEAKING REAR DIFFERENTIAL (QMVH): There is an oil leak from the rear differential housing.
B340218
Service Bulletin/Repair Instructions
DSC FAULT D34487 SETTING MIL: The Check Engine Light is illuminated with no OBD relevant faults stored.
B610118
Service Bulletin/Repair Instructions
HIGH VOLTAGE SYSTEM: ISOLATION FAULTS: The Check Control message (CCM), "Powertrain malfunction!" is displayed.
B620218
Service Bulletin/Repair Instructions
VEHICLE CHECK DISPLAYS DUE IN CBS DATA AFTER RESET FOR 2ND OIL SERVICE: After reset of service interval (e.g. oil change), the vehicle check is displayed as "Due" (yellow).
B621917
Service Bulletin/Repair Instructions
INSTRUMENT CLUSTER REMAINS DARK AFTER STARTING THE VEHICLE: Upon starting the vehicle (terminal 15 switched on), the instrument cluster does not function (stays dark, no needle response, no bus communication).
B630516
Service Bulletin/Repair Instructions
HEADLIGHT ASSEMBLIES HAVE VISIBLE INTERNAL MOISTURE/CONDENSATION: Water on the inside (A) or misting (B) of both headlight lenses that is visible from outside.
B641216
Service Bulletin/Repair Instructions
HVAC BLOWER NOT WORKING: HVAC blower is not working.
B660218
Service Bulletin/Repair Instructions
RADIO REMOTE SPORADICALLY INOPERATIVE: Sporadically one or both of the below situations can occur:
B661016
Service Bulletin/Repair Instructions
GARAGE DOOR OPENER CANNOT BE PROGRAMMED: The vehicle's rear view mirror integrated universal remote control is incompatible with some garage door (or fence) opener devices installed at the driver's residence and/or business.
B662317
Service Bulletin/Repair Instructions
CONTACTLESS TAILGATE (SMART OPENER) IS TOO SENSITIVE: When the remote is located in the range of the Smart Opener operation may be the contactless tailgate (Smart Opener) opens / close unintentionally from objects in the vicinity of the rear of the vehicle; for example by a gas filling hose.
B720417
Service Bulletin/Repair Instructions
FALSE WARNINGS THAT THE FRONT PASSENGER SEAT IS OCCUPIED WITHOUT THE SEAT BELT BUCKLED: Acoustic and visual warnings indicate that the front passenger seat is occupied and the seat belt is not fastened, when the seat is actually unoccupied.
B840418
Service Bulletin/Repair Instructions
BLUETOOTH AND USB AUDIO PLAYBACK FUNCTIONS MISSING - IPHONE: Playlists, song titles, etc. from iPhone do not display on Head Unit Basic 2.
B840518
Service Bulletin/Repair Instructions
SERVICE ACTION: PROGRAMMING OF CONNECTEDDRIVE CONTROL UNITS: Vehicles with the optional equipment listed above, and available functionality, are unable to be controlled using the Apps.
B840618
Service Bulletin/Repair Instructions
CONNECTEDDRIVE-REMOTE SERVICES DO NOT FUNCTION: Remote Services (such as locking and unlocking the car, vehicle location by honking the horn, flashing the lights or on the map in the BMW Connected App) do not function after vehicle has been sitting for extended amount of time (In excess of 20 hours).
320218
Service Bulletin/Repair Instructions
CHECK CONTROL MESSAGE (CCM): ASSISTANCE SYSTEM RESTRICTED AFTER DELETING TRANSPORT MODE: The CCM assistance systems restricted or pedestrian protection system failed is displayed after deleting transport mode.
B120618
Service Bulletin/Repair Instructions
DME FAULT CODE CDC203: Various control units contain faults indicating missing messages from the battery management electronics
B160118
Service Bulletin/Repair Instructions
REMOVING FUEL FEED LINE FOR PARKED CAR HEATING FROM REPLACEMENT FUEL PUMP: Modify the universal replacement fuel pump assembly to allow it to be correctly installed in a US market vehicle.
B160218
Service Bulletin/Repair Instructions
SERVICE ACTION: REPLACE THE TEMPERATURE SENSOR FOR THE TANK LEAK DIAGNOSIS MODULE (NVLD): The Service Engine Soon light is illuminated.
B621817
Service Bulletin/Repair Instructions
FUEL GAUGE ERRONEOUS DISPLAY: Vehicle runs out of fuel but the instrument cluster still displays fuel remaining in the tank.
B640118
Service Bulletin/Repair Instructions
TEMPERATURE REGULATION OF AUTOMATIC CLIMATE CONTROL SYSTEM IS NOT ACCEPTABLE: Air distribution and/or temperature regulation variation exceeds design parameters.
B660418
Service Bulletin/Repair Instructions
DURING PARKING MANEUVERING ASSISTANT OPERATION, DRIVER GEAR INPUT IS IGNORED: Sporadically, during a Parking Maneuvering Assistant or Parking Assistant operation the gear change requested (R to D or D to R) by the driver is ignored.
B660718
Service Bulletin/Repair Instructions
GREEN BARS DISPLAYED IN CENTRAL INFORMATION DISPLAY WHEN CAMERA ACTIVE: Wide green bar across bottom and up right side of Central Information Display (CID) when reverse gear is selected and the Surround View camera is active.
B661317
Service Bulletin/Repair Instructions
SURROUND VIEW CAMERA DISPLAYS INCORRECT VEHICLE MODEL: After programming the vehicle, the incorrect vehicle model is displayed in the CID (Central Information Display) when surround view camera function is active.
B841117
Service Bulletin/Repair Instructions
BMW APPS RANDOMLY STARTS PLAYING ON ITS OWN: While listening to FM, or AM, or Satellite Radio (SDARs), the audio source randomly switches to BMW Apps (Pandora, Spotify, Audible etc.) with no input from driver or passenger.
B310112
Service Bulletin/Repair Instructions
CRACKING NOISES FROM THE FRONT AXLE AREA WHILE TURNING THE WHEELS, WHEN STATIONARY OR PARKING: Cracking noises are heard from the front axle area while maneuvering at low speeds (e.g., parking lot maneuvers) or when turning the steering wheel while stationary.
B650318
Service Bulletin/Repair Instructions
NO AUDIO PLAYBACK AFTER REPLACING THE HEAD UNIT HIGH 2 (HU-H2): After replacing the Head Unit High (HU-H2) and performing ISTA4 programming, there is no audio playback.
B660118
Service Bulletin/Repair Instructions
REMOTE KEY WILL NOT OPEN OR START VEHICLE: Remote key battery in service significantly less (under a year) than expected two-year life-span.
B840314
Service Bulletin/Repair Instructions
Bluetooth Connection Failures: There are various connectivity failures with the following devices: Apple iPhones: Samsung S6 and the S6 Edge.
B652517
Service Bulletin/Repair Instructions
ENTRY EVO HEAD UNIT WILL NOT PLAY MP3 FORMATTED CD's: Data CDÕs (encoded as MP3Õs) can NOT be played.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.