Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
TEBE896500
Product Link models PL121/321s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.
TEBE886400
Engine software On Board Diagnostic (OBD) issues will be corrected, which will aid in engine malfunction identification and proper diagnosis. In addition, Diesel Exhaust Fluid (DEF) quality sensor monitors will be corrected to proper operating function.
TEBE876100
Certain truck models that were built with 2013 through 2015 model year CT13 engines. Engine software OBD issues will be corrected which will aid in engine malfunction identification and proper diagnosis. In addition, under certain conditions, the Selective Catalytic Reduction (SCR) system inducement schedule may not function properly and may result in an increase in regulated air pollutants. Recalibration of the Engine Control Module (ECM) and Aftertreatment Control Module (ACM) needs to be completed.
M0093514-00
Lower shock absorber mounting bracket may break, this is due to that the shock absorber dimension is longer than the dimension between truck frame and suspension stop. Shock absorber effectively becomes stop and breaks the lower shock mount.
TEBE640800
There is a problem with certain truck models that were built with 2013 through 2015 model year CT13 heavy duty on board diagnostic (HDOBD) engines. These engines will require recalibration of the engine ECM and ACM (aftertreatment control module). Certain On Board Diagnostic (OBD) issues will be corrected which will aid in engine malfunction identification and proper diagnosis.
TEBE585600
There is a problem which relates to engine emissions on certain CT660, CT680, and CT681 On Highway Trucks that were built with 2016 model year compliant CT13 Engines. This recall will require recalibration of the engine ECM. Certain On Board Diagnostic (OBD) issues will be corrected which will aid in engine malfunction identification and proper diagnosis. CT660 (S/N: TEJ00291-00305) CT660 (S/N: TEP01890, 1926, 1967-2020, 2022-2102) CT680L (S/N: TRX00170-00188) CT680LG (S/N: TWT00112) CT681SG (S/N: TWJ00219-00221)
M0066850-01
EXTENDED LIFE COOLANT (ELC) EXHIBITING NITRITE DEPLETION IN MACHINES EQUIPPED WITH ALUMINUM RADIATORS-NITRITES IN EXTENDED LIFE COOLANT (ELC) CAN REACT WITH THE ALUMINUM COOLER TO PRODUCE ELEVATED PH AND LOW NITRITE LEVELS IN SCHEDULE OIL SAMPLING (S@O@S) SAMPLES. AS THERE ARE MULTIPLE ISSUES THAT CAN CONTRIBUTE TO THE DEPLETION OF NITRITE, CONTACT YOUR LOCAL CAT DEALER TO REQUEST LEVEL 2 COOLANT ANALYSIS IF NITRITE DEPLETION IS EXPERIENCED.
TEBE5242-00
THE EXISTING EXHAUST FLEX PIPE CAN CRACK ON CERTAIN CT660, CT680, AND CT681 ON-HIGHWAY TRUCKS. IF THE EXISTING EXHAUST FLEX PIPE CRACKS IT CAN/WILL RESULT IN AN EXHAUST LEAK AFTER THE AFTERTREATMENT SYSTEM BUT BEFORE THE VERTICAL STACK. REPLACE THE EXHAUST FLEX PIPE AND BOTH CAB SHOCKS.
REHS9179-00
SPN 731 FMI 16/18 KNOCK DETECTED FOR CAT CT11 AND CT13 ENGINES - THE FOLLOWING PROCEDURE IS FOR TROUBLESHOOTING THE SPN 731 FMI 16/18 KNOCK DETECTED DIAGNOSTIC CODE.
REHS9168-01
REPLACEMENT PROCEDURE FOR HIGH-PRESSURE TURBOCHARGER CARTRIDGE ON CT11 AND CT13 ENGINES - THIS PROCEDURE PROVIDES INSTRUCTIONS FOR REPLACING THE HIGH-PRESSURE (HP) TURBOCHARGER CENTER SECTION (CARTRIDGE).
REHS9183-00
OXYGEN SENSOR CALIBRATION PROCEDURE FOR THE CT VOCATIONAL TRUCKS - THIS SPECIAL INSTRUCTION EXPLAINS THE OXYGEN SENSOR (O2S) CALIBRATION PROCEDURE THAT MUST BE FOLLOWED WHEN REPLACING OR CALIBRATING THE (O2S) ON THE CT VOCATIONAL TRUCKS.
M0070506-00
EXCESSIVE ENGINE OIL CONSUMPTION ON CT13 ENGINES WITH SCR - ON CERTAIN CT13 ENGINES WITH SCR, CARBON CAN BUILD UP ON THE TOP LANDS OF THE PISTONS AND CAUSE THE PISTON RINGS TO STICK, LEADING TO LOSS OF OIL CONTROL IN THE POWER CYLINDERS AND INCREASED OIL CONSUMPTION. AN UPDATED CYLINDER KIT IS NOW AVAILABLE TO ADDRESS THIS CONDITION.
M0069062
TECHNICAL INFORMATION BULLETIN CONVEYING INFORMATION TO DEALERS TO IMPROVE DIAGNOSTIC AND TROUBLESHOOTING PROCEDURES. THIS RELATED TO SOME INTAKE THROTTLE VALVES WHICH CAUSE FREQUENT REGENERATION IN THE ENGINE EXHAUST AFTERTREATMENT SYSTEM. THIS COULD RESULT IN LOW POWER, UNIT UNABLE TO COMPLETE A REGENERATION OR SOOT LOAD ACCUMULATION ISSUES.
M0069062-00
THE INTAKE THROTTLE VALVE IS CAUSING REGENERATION ISSUES ON CERTAIN ON-HIGHWAY TRUCK ENGINES - CUSTOMERS MAY EXPERIENCE FREQUENT REGENERATIONS, LOW POWER, AND UNIT UNABLE TO COMPLETE A REGENERATION OR SOOT LOAD ACCUMULATION ISSUES. INSPECT THE ITV CONNECTOR FOR ANY ISSUES LIKE BACKED OUT PINS, CORROSION, OR LOOSENESS. FORM A CONNECTION WITH ENGINE DIAGNOSTICS AND RUN AN OBFCT.
M0068796-00
COOLANT PIPE LEAKS ON CERTAIN CT660 ON HIGHWAY TRUCKS - THE NEW COOLANT PIPE WITH SUPPORT BRACKET HAS BEEN UPDATED TO BE MORE ROBUST AND IMPROVED SERVICE LIFE.
M0067812-00
AFTERTREATMENT OUTLET NOX SENSOR INTERNAL WATER SHIELD INSTALLATION - WATER INTRUSION CAN CAUSE THE MALFUNCTION OR FAILURE OF THE AFTERTREATMENT OUTLET NOX SENSOR ON VERTICAL EXHAUST CONFIGURATIONS. THE RECOMMENDED REPAIR IS TO INSTALL A RAIN SHIELD WHICH PREVENTS WATER FROM TRAVELING DOWN VERTICAL EXHAUSTS FROM CONTACTING THE OUTLET NOX SENSOR.
TEBE3939-00
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A CHECK VALVE IN THE TRANSMISSION COOLING CIRCUIT ON CERTAIN CT660 TRUCKS EQUIPPED WITH CX31 TRANSMISSIONS - A UNIQUE SEQUENCE OF EVENTS MUST TAKE PLACE IN ORDER FOR A NUISANCE HESITATION TO BE EXPERIENCED. THE HESITATION GENERALLY OCCURS ON THE FIRST SHIFT AFTER THE TRUCK HAS BEEN SHUT OFF FOR A LONG PERIOD OF TIME. THE CT660 EQUIPPED WITH CX31 RANSMISSION HESITATES FOR UP TO TEN SECONDS WHEN SHIFTING FROM NEUTRAL TO 1ST GEAR ON START-UP DUE TO OIL DRAINAGE IN THE SYSTEM. CONDUCT REWORK PROCEDURE.
TIBU8452-01
CT11 AND CT13 CYLINDER HEAD CRACK INSPECTION GUIDE - CT11 AND CT13 CYLINDER HEADS ARE CRACKING IN THE FIELD. THIS TECHNICAL INFORMATION BULLETIN (TIB) PROVIDES A GUIDE FOR DETERMINING THE SEVERITY AND IMPACT OF CYLINDER HEAD CRACKS ON CT11 AND CT13 ENGINES.
TIBU7226-00
A/C Refrigerant Quantity Is Incorrect for CT660 On Highway Trucks - In table 14 in chapter 6 of System Operation, Disassembly and Assembly, and Specifications, UENR1844-01 the refrigerant quantity is incorrect. The refrigerant quantity for CT660 On Highway Trucks (all engines) is 1.70 kg (3.75 lb), 1700 g (60oz)
TEBE3156-00
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST FLEX PIPE ON CERTAIN CT660 ON HIGHWAY TRUCKS - THE EXISTING EXHAUST FLEX PIPE CAN CRACK ON CERTAIN CT660 ON HIGHWAY TRUCKS. IF THE EXISTING EXHAUST FLEX PIPE CRACKS IT CAN/WILL RESULT IN AN EXHAUST LEAK AFTER THE AFTERTREATMENT SYSTEM BUT BEFORE THE VERTICAL STACK. REPLACE EXHAUST FLEX PIPE WITH THE EXISTING PART NUMBER.
REHS9187-02
PROCEDURE TO INSTALL THE BOTTOM SIDE HOOD SUPPORT BRACKET ON THE CT660 - THE PROCEDURE BELOW EXPLAINS THE PROCESS TO ADD A SUPPORT BRACKET TO THE BOTTOM SIDE OF THE HOOD. THIS BRACKET WILL HELP PREVENT HOOD CRACKS.
REHS8717-02
INSTALLATION INSTRUCTION FOR INTERMITTENT WIPER SWITCH FOR CERTAIN ON HIGHWAY TRUCK - THE PURPOSE OF THIS DOCUMENT IS TO PROVIDE RECOMMENDED INSTALLATION INSTRUCTION FOR INTERMITTENT WIPER SWITCH. NOTE: CAT UNITS BUILT PRIOR TO FEBRUARY 2013 WERE EQUIPPED WITH A THREE STATE SWITCH.
REHS9155-00
2010 CATERPILLAR CT11 AND CT13 ENGINE EGR COOLER SERVICE PLAN - THIS SPECIAL INSTRUCTION DESCRIBES THE EGR COOLER SERVICE PLAN FOR THE 2010 CATERPILLAR CT11 AND CT13 ENGINE.
TIBU7608-00
CT13 3361-3 DEFSP TEMP OUT OF RANGE HIGH FAULT CODE DIAGNOSTICS - THE DOCUMENT BELOW SHOWS THE REPAIR PROCEDURE FOR THE 3361-3 DEFSP TEMP OUT OF RANGE HIGH FAULT CODE.
TIBU7603-00
SPN 111 FMI 1 2010-2013 CT11 AND CT13 COOLANT CONSUMPTION - THIS TECHNICAL INFORMATION BULLETIN (TIB) ADDRESSES LOW COOLANT (SPN 111 FMI 1) AND/OR COOLANT CONSUMPTION ON 2010 TO 2013 CT11 AND CT13 LITER ENGINES. THE PROCEDURE WILL GUIDE THE USER THROUGH COMMON FAILURE AREAS, DIAGNOSTIC TOOLS, SRTS, AND WARRANTY FILING.
REHS9188-00
SPN 190 FMI 0 ENGINE OVERSPEED VEHICLE EVENT FAULT FOR CAT CT11 AND CT13 ENGINES -
REHS9167-00
SPN 3055 FMI 15 BELOW MINIMUM WITH MAXIMUM COMMAND TROUBLESHOOTING FOR CERTAIN CT660 ON HIGHWAY TRUCKS - THIS SPECIAL INSTRUCTION PROVIDES THE INFORMATION TO DIAGNOSE AND TROUBLESHOOT BELOW MINIMUM AND MAXIMUM COMMAND ON THE MACHINES LISTED ABOVE.
REHS9166-00
SPN 3055 FMI 1 NO START DUE TO LOW RAIL FUEL PRESSURE TROUBLESHOOTING FOR CERTAIN CT660 ON HIGHWAY TRUCKS - THIS SPECIAL INSTRUCTION PROVIDES THE INFORMATION TO DIAGNOSE AND TROUBLESHOOT LOW RAIL FUEL PRESSURE ON THE MACHINES LISTED ABOVE.
REHS9182-00
BATTERY CABLE REROUTE - DUE TO BATTERY CABLE ROUTING, THERE IS A CHANCE THAT BATTERY CABLE NEAR STARTER MAY RUB ON BRACKET BOLT THAT HOLDS IT IN PLACE.
TEBE1219-00
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 3866732, 3884380, AND 4325262 GAUGE CLUSTERS FROM DEALER PARTS STOCK - THE EXISTING 3866732, 3884380, AND 4325262 GAUGE CLUSTERS CAN HAVE THE NEEDLES STICK. REMOVE 3866732, 3884380, AND 4325262 GAUGE CLUSTERS FROM DEALER PARTS STOCK. REFER TO THE PARTS DISPOSITION.
REHS872800
CT11, CT13, and CT15 Cooling System Flush After Oil Cooler - In the event of an oil cooler failure, engine oil may have entered the cooling system and mixed with the engine coolant. This special instruction contains the procedure for flushing and cleaning the contaminated cooling system.
REHS872700
SART Module Diagnostic Procedure for Certain On Highway Trucks - The technician may notice that a code below is active or inactive. The customer might not mention a warning light for this code alone. Diagnostic Information and procedures for the Stand Alone Real Time clock (SART) module-related codes are explained in this Special Instruction.
SEPD166800
Sheppard Gearbox and Power Steering Pump Specifications Are Now Available - Specification charts are now available for Sheppard power steering gearboxes and power steering pumps on the above listed machines. Table 1 is the specification chart for the Sheppard power steering gearboxes. Table 2 is the specification chart for the power steering pumps.
TIBU728300
CT660 Vision Link "Ghost Codes" Instrument Cluster Generated Codes - Ghost codes show up on Vision Link, but not on the ECM's. The gauge cluster can generate some fault codes. The only way to read these codes are on Vision Link.
SEPD166500
CT11 and CT13 Valve Cover Bolts - The valve covers on the CT11 and CT13 engines contain bolts that have different lengths.
TIBU728100
CT660 Instrument Gauge Cluster - Gauges, including speedometer, tachometer, transmission oil temperature, and others are reading erratically or having incorrect values. These gauges are all part of the primary cluster on the vocational truck. Many clusters are being returned NFF. A detailed description of the actual problem in SIMSi or the claim story is needed.
SEPD166000
Rear Axle Alignment Specifications - The following tables display rear axle alignment specifications and target values. Use the target values when readjusting the rear axle alignment.
SEPD166700
Body and Chassis Paint Guidelines - This general field guideline applies to all CT660 Vocational Trucks for paint/body inspection.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.