Vehicle report

2002 CHEVROLET SILVERADO

Defect investigations

2 actions

PE06016 · PE

ENGINE AND ENGINE COOLING:ENGINE Investigation

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION (PE06-016) ON MAY 4, 2006 BASED ON ELEVEN VEHICLE OWNER QUESTIONNAIRES (VOQS) AND EARLY WARNING (EWR) DATA ALLEGING SUDDEN ENGINE SHUTDOWN WHILE DRIVING AS A RESULT OF CRANK POSITION SENSOR FAILURES IN MY 2001-2002 GENERAL MOTORS C/K PLATFORM VEHICLES EQUIPPED WITH 8.1L ENGINES.IN RESPONSE TO AN INFORMATION REQUEST LETTER SENT BY ODI, GENERAL MOTORS (GM) PROVIDED OWNER COMPLAINT INFORMATION, FIELD REPORTS AND WARRANTY CLAIM DATA BASED ON A POPULATION OF 108,338 VEHICLES. THE DATA WAS CATEGORIZED BY ENGINE STALLS WHILE DRIVING, ENGINE STALLS WITH AN UNKNOWN DRIVING CONDITION, NO START CONDITIONS AND CLAIMS WHERE IT WAS INDETERMINATE IF AN ENGINE STALL OCCURRED WHILE DRIVING.GENERAL MOTOR'S RESPONSE INCLUDED 1,213 OWNER COMPLAINTS AND FIELD REPORTS OF WHICH 289 WERE CATEGORIZED AS ENGINE STALLS WHILE DRIVING ALLEGEDLY CAUSED BY CRANK POSITION SENSOR FAILURES. GENERAL MOTORS ALSO SUBMITTED WARRANTY CLAIMS FROM ITS REGULAR WARRANTY (5 YEARS/50,000 MILES) AND FROM ITS EXTENDED WARRANTY DATABASE. FROM THE REGULAR WARRANTY DATABASE THERE WERE 3,140 CLAIMS OF CRANK POSITION SENSOR REPLACEMENT OF WHICH 147 CLAIMS WERE FROM CONSUMERS ALLEGING ENGINE STALL WHILE DRIVING.GM STATED THAT 2,841 OF THE CLAIMS WERE INDETERMINATE IF AN ENGINE STALL OCCURRED WHILE DRIVING.FROM ITS EXTENDED WARRANTY DATABASE, GM SUBMITTED 1,561 CLAIMS OF CRANK POSITION SENSOR FAILURE THAT IT ALSO STATED WERE INDETERMINATE AS TO WHETHER AN ENGINE STALL OCCURRED WHILE DRIVING.IN TOTAL, GM REPORTS 4,701 CLAIMS OF CRANK POSITION SENSOR FAILURE COMBINING REGULAR WARRANTY AND EXTENDED WARRANTY.SIMILAR TO GM'S STATISTICAL ANALYSIS, ODI'S ANALYSIS SHOWED THAT THE FAILURE RATE FOR WARRANTY CLAIMS OF ENGINE STALL WHILE DRIVING AT THREE YEARS IN SERVICE IS LOW (LESS THAN 1%).HOWEVER, FURTHER ANALYSIS DETERMINED THAT THE MY 2001 VEHICLE BUILD PERIOD FROM MAY 2000 THROUGH OCTOBER 2000 HAD SIGNIFICANTLY HIGHER (MORE THAN FOUR TIMES) CRANK POSITION FAILURE RATES IN BOTH CONSUMER COMPLAINT DATA AND WARRANTY CLAIM DATA THAN IN THE BUILD PERIOD FROM NOVEMBER 2000 THROUGH JULY 2001.ADDING THE CLAIMS OF KNOWN ENGINE STALL WHILE DRIVING AND CLAIMS WHERE ENGINE STALL WAS INDETERMINATE, THE FAILURE RATE AT THREE YEARS IN SERVICE FOR THIS POPULATION IS OVER 6%.AN ENGINEERING ANALYSIS (EA06-016) HAS BEEN OPENED TO FURTHER ASSESS THE FREQUENCY AND POTENTIAL SAFETY CONSEQUENCES ASSOCIATED WITH THE ALLEGED DEFECT IN VEHICLES BUILT FROM MAY 2000 THROUGH OCTOBER 2000.

PE03049 · PE

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH Investigation

DURING THE PE, ODIDISCOVERED THAT ONE OR BOTH OF THE TAILGATE SUPPORT CABLES CAN BREAK DUE TO THE EFFECTS OF METAL FATIGUE AT THE POINT WHERE THE CABLE FLEXES WHEN THE LIFT GATE IS OPENED AND CLOSED. CONCURRENTLY, THE STRENGTH OF THE CABLE DEGRADES OVER TIME DUE TO CORROSION OF THE WIRE STRANDS IN THE SUPPORT CABLES.WHEN THE VEHICLE IS STATIONARY AND CARGO IS BEING LOADED OR UNLOADED, THE TAILGATE CAN TIP DOWNWARD DISPLACING CARGO AND/OR PEOPLE TO THE GROUND WITHOUT WARNING.ODI IS ALSO AWARE OF ONE TOTAL SEPARATION OF THE TAILGATE FROM THE VEHICLE.OWNERS CANNOT EASILY DETECT WHETHER THE SUPPORT CABES ARE DAMAGED OR CORRODED BECAUSE THEY ARE COVERED BY A PROTECTIVE SHEATH.ODI IS UPGRADING THIS PRELIMINARY EVALUATION FOR FURTHER APPROPRIATE ACTION.MODEL YEAR 2003 VEHICLES WILL BE ADDED TO THE INVESTIGATION.FURTHER, WE WILL INCUDE ADDITIONAL VEHICLES, THOSE BEING THE AVALANCHE AND CADILLAC EXT, MODEL YEARS 2002-2003, AND THE SIERRA, MODEL YEARS 1999-2003.

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Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.