Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
08-052-16
SUBJECT: Flash: UConnect and Voice Recognition Inoperative SYMPTOM/CONDITION: The customer may describe the following conditions: · A complete loss of UConnect operation. · A complete loss of Voice Recognition functionality
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.