S2208000045 REV.D
Service Bulletin/Repair Instructions
Backup Camera Poor Image Quality Inspection
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
S2208000045 REV.D
Backup Camera Poor Image Quality Inspection
S2621000003 REV.A
The vehicle will exhibit a service transmission/check engine warning indicator for the following transmission models: 845RE, 8HP45, 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV, 8HP75-LCV, 8HP90, 8HP95. Transmissions may exhibit the following diagnostic codes: P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.
S2608000010
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
9100735
Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
108463
PAD KIT - REAR DISC BRAKE, FRONT DISC BRAKE
108464
PAD KIT - REAR DISC BRAKE, FRONT DISC BRAKE
S2509000009
Engine Oil Leak
31-001-25 REV. B
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
31-001-25 REV. A
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
31-001-25
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
S2208000138 REV.B
Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
S2323000002 REV.A
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
104523
SWITCH AND BEZEL - FRONT DOOR
103261
SWITCH AND BEZEL - FRONT DOOR
100164
PUMP – WATER & CONNECTOR - OIL COOLER TUBE
31-001-24
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
98931
PUMP – WATER & CONNECTOR - OIL COOLER TUBE
98933
PUMP – WATER & CONNECTOR - OIL COOLER TUBE
S248A000001
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
S1408000384
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S2323000082
Smart Glass Window Function Inoperative. Window Will Not Lower/Raise When Door Is Opened Or Closed, Diagnostic Trouble Code (DTC) B25B4-2A Pawl Switch Stuck.
9100263
Dynamic Sensor Prior to replacing this part, please ensure all the pre-diagnostic & diagnostic procedures have been completed with emphasis on wiring and connector integrity. If codes C006A-28, U0125-00, or C006A-46 are present, warranty analysis suggests a high likelihood of an intermittent connection at or near the wiring connector, especially if the vehicle is a pursuit variant. Please verify wiring per diagnostic procedures, as well as removal & installation guidance called out in the service manual before replacement.
9100229
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
9100226
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
S2221000003
8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
S2307000002
Suspected engine coolant leak.
93023
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
93120
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
S2108000093
Apple CarPlay Does Not Work Or Not Connecting
S1808000152
CEL (Check Engine Lamp) Illuminated, P057B Brake Pedal Position Sensor Performance
9100196
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
ZD7
Customer Satisfaction Notification ZD7 - Radio Software update
ReferenceZD7
Customer Satisfaction Notification ZD7 - Radio Software Update
S2321000006
Service Transmission Message Illumination. Diagnostic Trouble Code (DTC) P0700-E4 ? Transmission Control System (MIL Request), Set.
BulletinA
Customer Satisfaction Notification ZD7 - Radio Software Update
0700723
Water Quality When Mixed With Engine Coolant
S238A000024
SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
1804823
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
9003357A
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
9003357a
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
S228A000028
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
9003357
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
3100123
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
08-008-23
UAS and UCS Radio Enhancements Customers may experience one or more of the following: **Wi-Fi hotspot connection failure. Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** Wireless connectivity pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXMT icon inoperative. SXMT favorite song not displaying/playing. High pitch squeal, pop or hum noise from speakers. Anti-theft code request message. Lines appear across screen. Radio will not switch modes between AM, FM, SAT or Media. Performance control home screen shows ?Norm? mode for engine/transmission even when the vehicle is in ?Drag? mode (LA, LD, LX only). Can not change the time on the clock (LA, LD and LX only). USB hub inoperable (D-Trucks only). Backup camera gridlines missing (D-Trucks only). Device not supported message (D-Trucks only). Remote app inoperative (D-Trucks only). Unable to adjust volume (D-Trucks only). Heated steering wheel inoperable (D-Trucks only). In addition, the following enhancement are included in this update: CarplayT connectivity improvements. Improvement to wireless connectivity phone pairing. Improved sound quality when using a wireless connectivity phone. **This bulletin involves inspecting and if required, updating the radio software level to 40.1. Depending on the radio?s current software level the radio may need a one or two USB update.**
S2323000002
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
08-003-22 REV. A
UAQ and UCQ Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** ? Intermittent, black radio display screen (Rear View Camera (RVC) not affected). ? Intermittent, radio freezes (RVC not affected). ? Wireless connectivity pairing and/or connection issues. ? Lost radio presets. ? Radio channels change by itself. ? SXMT icon inoperative. ? SXMT favorite song not displaying/playing. ? Incorrect navigation address/location/directions. ? Backup camera has black display screen or only displays Check Entire Surroundings with black screen (occurs when vehicle is shifted immediately to reverse upon key-on before RVC signal is received, recoverable with key cycle) . ? High pitch chime noise. ? Contact list not loading. ? Device not supported message. ? Remote app inoperative. ? Travel-Link fuel price incorrect. ? Backup camera gridlines missing. ? Unable to adjust volume. In addition, the following enhancement are included in this update: ? Enables map updates. ? Heavy Duty (HD) Truck USB HUB improvements. ? HD Truck heated steering wheel improvements This bulletin involves inspecting and if required, updating the radio software level to 40.1. Depending on the radio?s current software level the radio may need a one or two USB update.
31-002-22
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
08-229-22
Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from IR22.64 and IR22.65 to IR22.66. The national launch for the FOTA is expected to begin on January 09, 2023. ? Wi-Fi hotspot connection not working. ? No internet connection message on the phone when trying to connect to a device
08-223-22
Flash: Security Gateway Module (SGW) Updates This bulletin involves reprogramming the SGW with the latest available software to enable High Octane functionality for vehiclesthat have installed the Direct Connection Stage Kits. For customers that have the Direct Connection Redeye Stage I and Stage II kits installed on their vehicle, this flash is requiredto enable functionality of the High Octane Mode.
S2108000219RevA
Intercooler I/C Coolant Temp Missing On The Performance Page App
S2208000138RevA
Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
S2223000063
Ambient Temperature Sensor Servicing.
3100122
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
2102322
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The following software enhancements are available: Engine REV stationary exhaust noise restrictions. Complaint of noticeable low RPM during a hard braking procedure.
S2208000138
Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
S228A000004RevB
Panasonic VP4R Wi-Fi New Enrollment Pause
1811722
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. The following software enhancements are available:Engine REV stationary exhaust noise restrictions. Complaint of noticeable low RPM during a hard braking procedure.
S2223000049
Water Drips Onto The Accessory Drive Belt and Freezes. Drive Belt May Come Off Pulleys Due To Ice
S2208000126
RFH Security Flash Update Not Available On Manual Transmission Challengers
S228A000004RevA
Panasonic VP4R Wi-Fi New Enrollment Pause
S2208000123
Enhanced Security Radio Frequency Hub Module (RFHUB) Update, Negative Response 0x12 ?Sub Function Not Supported?
S228A000004
Panasonic VP4R Wi-Fi New Enrollment Pause
0808722
Radio Frequency Hub Module (RFHM) Updates.
0807622
UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates
S2209000004
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
9004509
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
0500122
Front Click Noise at Low Speed Turns This bulletin involves installing a friction disc kit on both front hub bearing surfaces between the hub and rotor. The customer may comment on the following:When making a sharp turn at low speed (parking lot) maneuvers, a click noise is heard. Most of the time the noise can be heard if the windows are open.
S2208000073
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
S1708000118
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
S1708000118 RevB
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
0800322
UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 39.5 Customers may experience one or more of the following: Intermittent, black radio display screen. Intermittent, radio freezes. Bluetooth® pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXM icon inoperative. In addition, the following enhancement are included in this update:Enables map updates.
S2208000028
Connected Services Will Not Work After Radio Replacement
18-091-21
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following (DTC). P050B - Cold Start Ignition Timing Performance. Customers may experience one or both of the following:A long crank time during engine start. Air Conditioning (A/C) clutch is intermittently not engaging when cruise control is activated.
21-035-21
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following (DTC). P050B - Cold Start Ignition Timing Performance. Software enhancements also include:Improvements to 2-1 downshift quality.
08-102-21 REV. A
UAS and UCS Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 39.5 Customers may experience one or more of the following: Performance control home screen shows "Norm" mode for engine/transmission even when the vehicle is in "Drag" mode. High pitch squeal, pop or hum from all speakers. SXM favorite, displays empty song list. Intermittent, black radio display screen. Intermittent, radio freezes. Bluetooth® pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXM icon inoperative.
S2108000204
Radio Lockup In The Software Installation Screen After Accepting FOTA Update (Incorrect "S2008000204" indicated on published document)
S2108000198
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
05-004-21
Front Click Noise at Low Speed Turns This bulletin involves installing a friction disc kit on both front hub bearings and rotors. The customer may comment on the following:When making a sharp turn at low speed (parking lot) maneuvers, a click noise is heard. Most of the time the noise can be heard if the windows are open.
0500421
Front Click Noise at Low Speed Turns
S2108000170
Head unit button stuck DTC code B14DA-2A
S2108000163
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
S2109000004
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
0810221
UAS and UCS Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 39.5 Customers may experience one or more of the following: High pitch squeal, pop or hum from all speakers. SXM favorite, displays empty song list. Intermittent, black radio display screen. Intermittent, radio freezes. Bluetooth® pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXM icon inoperative.
0809921
UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 39.5 Customers may experience one or more of the following: Intermittent, black radio display screen. Intermittent, radio freezes. Bluetooth® pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXM icon inoperative. In addition, the following enhancement are included in this update:Enables map updates.
S1809000007
Customer Complaint May Include Engine Oil Leak Or Consumption
S1809000007RevC
Customer Complaint May Include Engine Oil Leak Or Consumption
S2008000059RevB
Error Code 20 Message On the Radio Screen
9004386
WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application. If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content
S2008000059RevA
Error Code 20 Message On the Radio Screen
S2108000127 Rev.
Radio Reboot Continually
S2108000127-1
Radio Reboot Continually
S2108000127REVA
Radio Reboot Continually
S2108000127RevA
Radio Reboot Continually
S2108000130
Bubbles Or Delamination On The Radio Display
S2108000127
Radio Reboot Continually
08-093-21
UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. This is part of a two step FOTA update, first update brings software level to 22.61 and this second FOTA update will take the software to 22.64. National launch for this second step is May 24, 2021. Customers may experience one or more of the following:Navigation is incorrect or can not calculate route. GPS locations is inaccurate. Uconnect radio apps are all inoperable. Backup camera screen is blue (DT and KL). Green horizontal lines appear across screen (DT and KL). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio reset intermittently. Unable to adjust audio volume. Unable to switch modes between AM, FM, SAT or Media. In addition the following enhancements are included in this update:Carplay® connectivity improvement. Improvement to Bluetooth® phone pairing. Bluetooth devices unresponsive. Improved sound quality when using a Bluetooth phone.
0809321
UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. This is part of a two step FOTA update, first update brings software level to 22.61 and this second FOTA update will take the software to 22.64. National launch for this second step is May 24, 2021. Customers may experience one or more of the following:Navigation is incorrect or can not calculate route. GPS locations is inaccurate. Uconnect radio apps are all inoperable. Backup camera screen is blue (DT and KL). Green horizontal lines appear across screen (DT and KL). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio reset intermittently. Unable to adjust audio volume. Unable to switch modes between AM, FM, SAT or Media. In addition the following enhancements are included in this update:Carplay® connectivity improvement. Improvement to Bluetooth® phone pairing. Bluetooth devices unresponsive. Improved sound quality when using a Bluetooth phone.
S2108000120
Radio Volume Uncontrollable Or Changing On Its Own
S1809000007 Rev.
Customer Complaint May Include Engine Oil Leak Or Consumption
S1608000226
Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
S2008000113
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message
S2008000113 Rev.
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message
S16080002261
Battery Tester Warranty Code Procedures, Medtronic Update Process
S1821000001
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
9004009
Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
S2108000080
Radio Replacement Reset Routine, Radio Has Missing Icons Or Are Grayed Out
S1508000323 Rev.
PCM Sets DTC P1400-Aftermarket Calibration Detected/Warranty Coverage Confirmation Required
S1508000323REVA
PCM Sets DTC P1400-Aftermarket Calibration Detected/Warranty Coverage Confirmation Required
S2108000045
Favorite Song On-Air Alert List Empty
S1814000005 Rev.
Customer complaint may include ticking noise with engine running coming from under the hood or under the vehicle on the passenger side.
S1814000005RevA
Customer complaint may include ticking noise with engine running coming from under the hood or under the vehicle on the passenger side.
08-017-21
Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following: Radio display screen flickers. Clock loses 6 seconds per day (JL with 5 inch screen). Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-Y7, on JL vehicles only). Ghost Touch, features, modes and App?s changing, without drivers input. Speaker pop noise when using Bluetooth® device. When vehicle is first started the radio will reset and the time display shows 12:00. Audio distortion and volume fluctuation. Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-02-Y7 on JL vehicles only). Audio cutting in and out during memory recall. Ring tone too loud. AM/FM volume fluctuates. While in CarPlay® or AndroidAuto,® Google® maps showing wrong location. Phone disconnected after first call. Black screen or White screen with vertical lines. PIN clear and volume locked while KeySense is used. Audio static while in SXM/SAT modes. Echo heard during Bluetooth phone calls. The radio is locked up. The radio remains on after ignition has been turned off. The radio resets. The radio screen turns black. The radio screen shows messages ?Software Update? or ?Reinsert USB Device? and displays that screen in a continuous loop.
S2008000172
Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
31-002-20
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
3100220
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
05-002-20
Front Click Noise at Low Speed Turns This bulletin involves installing a friction disc kit on both front hub bearings and rotors. The customer may comment on the following:When making a sharp turn at low speed (parking lot) maneuvers, a click noise is heard. Most of the time the noise can be heard if the windows are open.
0500220
Front Click Noise at Low Speed Turns This bulletin involves installing a friction disc kit on both front hub bearings and rotors. The customer may comment on the following:When making a sharp turn at low speed (parking lot) maneuvers, a click noise is heard. Most of the time the noise can be heard if the windows are open.
08-092-20
Improper Up Shift With Paddle Shift This bulletin involves replacing both steering wheel paddle shifter. Customers may experience the following:When trying to upshift using the paddle shifter on the steering, the transmission will downshift instead.
0809220
Improper Up Shift With Paddle Shift This bulletin involves replacing both steering wheel paddle shifter. Customers may experience the following:When trying to upshift using the paddle shifter on the steering, the transmission will downshift instead.
9004302
CAMERA, Rear View Prior to replacing rear view camera for concern of blurry or fuzzy image, please make sure camera lens is clean and camera image does not change by wiggling rear view camera harness. If concern is still present, remove the camera and check the connector terminal for damage or water intrusion. Please document any findings in the repair notes.
S2008000141
Navigation Shows Incorrect Location
S2008000130
Radio UConnect GPS Based Trip Computer Missing
9003637
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
9003704
Transmission Oil Pan, Heater (TMU), Tube or O-ring Applies to vehicles equipped with 8 speed transmissions only; if you have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. Please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. Please review the available quick connect and transfer tube parts, as replacement of the TMU may not be required. If a TOC line connection is found to be the source, the quick connect may need replacement. If the leak source is coming from the connection of the TMU to the transmission, the transfer tube may need replacement. When parts are returned to the QEC the retaining clips (snap ring) for the quick disconnect fittings are missing. (This leaves a question as to whether the clips were missing from the assembly plant, or the technician removed them in order to make line removal easier.) Please return the clips with the transmission heater and note if they were not there to begin with. For any questions regarding transmission heater, contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
23-013-20 REV. A
Hood Bezel is Warped and Hood Paint is Damaged or Chipped This bulletin involves replacing the hood bezel, inspecting the hood for paint damage and if required, refinishing the entire hood. The customer may describe the following:The hood bezel is warping and in some cases, chipping the paint on the sides and corners of the hood bezel opening. Every vehicle will get a new hood bezel even if the customer chooses to have the repairs done at a third party facility. All vehicles must be inspected and the hood bezel released through the Warranty Contact Center (888-255-2616 / Option #2) with VIN to arrange an appointment.All (U.S. Only) customers will be contacted by a Customer Care Advisor regarding this Service Bulletin. If the customer (U.S. Only) chooses to have their vehicle repaired by a third party preferred paint facility with reimbursement, an inspection with photos of the damaged paint are to be performed by the dealership. These customers must also receive a new hood bezel from the dealership for installation at a third party facility.Perform the Diagnostic Procedure. Proceed toStep 1of the Diagnostic Procedure. All (Canadian Only) customer vehicles must be inspected. Hood bezels will only be released through the Tech Hotline Center 1-800-361-2702 (English) or 1-800-361-1702 (French).
2301320
Hood Bezel is Warped and Hood Paint is Damaged or Chipped This bulletin involves replacing the hood bezel, inspecting the hood for paint damage and if required, refinishing the entire hood. The customer may describe the following:The hood bezel is warping and in some cases, chipping the paint on the sides and corners of the hood bezel opening. Every vehicle will get a new hood bezel even if the customer chooses to have the repairs done at a third party facility. All vehicles must be inspected and the hood bezel released through the Warranty Contact Center (888-255-2616 / Option #2) with VIN to arrange an appointment.All (U.S. Only) customers will be contacted by a Customer Care Advisor regarding this Service Bulletin. If the customer (U.S. Only) chooses to have their vehicle repaired by a third party preferred paint facility with reimbursement, an inspection with photos of the damaged paint are to be performed by the dealership. These customers must also receive a new hood bezel from the dealership for installation at a third party facility.Perform the Diagnostic Procedure. Proceed toStep 1of the Diagnostic Procedure. All (Canadian Only) customer vehicles must be inspected. Hood bezels will only be released through the Tech Hotline Center 1-800-361-2702 (English) or 1-800-361-1702 (French).
S2008000010
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
S2008000098
Driver Window Short Drop Feature Does Not Drop The Window When The Door Is Open, Window Short Up Feature Does Raise The Window When The Door Is Closed
S2008000093
Blind Spot Or Park Assist Warnings, False Activation
S19080000047
Volume Uncontrollable Or Stuck On High
S1908000047
Volume Uncontrollable Or Stuck On High
S1908000079
Travellink Fuel Prices Are Incorrect
S2008000077
VP2R Radio Clock Not Keeping Time
S2008000073
VP4 Panasonic Radio USB Software Update Error Codes And Guidelines For Recovery
S1908000101
Remote Phone App Does Not Communicate With Vehicle Radio
23-015-20
Disinfectant Solution Recommended for COVID-19
S2008000059
Error Code 20 Message On the Radio Screen
S2008000060
Radio Issues With iPhone 11
11-001-20
Active Exhaust Valve Rattle This bulletin involves inspecting the active exhaust actuator motor and tightening to specifications, if necessary. The customer may describe that vehicle has an exhaust rattle on acceleration and deceleration in1500-2400 RPM range when the sport mode is off.
08-049-20
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
18-039-20
Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
S2019000002
Hands On Steering Wheel Message In EVIC
23-013-20
Hood Bezel is Warped and Hood Paint is Damaged or Chipped This bulletin involves replacing the hood bezel, inspecting the hood for paint damage and if required, refinishing the entire hood. The customer may describe the following:The hood bezel is warping and in some cases, chipping the paint on the sides and corners of the hood bezel opening. If a Demon customer (U.S. Only) visits the dealership prior to being contacted or receiving the RRT letter from SRT, please have the customer call SRT Premium Care at 1-855-778-8326 to arrange an appointment. Ask the customer to reference ?Replacing their Demon Hood Bezel? when calling.All (U.S. Only) customers will be contacted by a Customer Care Advisor regarding this Service Bulletin. If the customer (U.S. Only) chooses to have their vehicle repaired by a third party preferred paint facility with reimbursement,an inspection with photos of the damaged paint are to be performed by the dealership. These customers must also receive a new hood bezel from the dealership for installation at a third party facility.Perform the Diagnostic Procedure. Proceed toStep 1of the Diagnostic Procedure. All (Canadian Only) customer vehicles must be inspected. Hood bezels will only be released through the Tech Hotline Center 1-800-361-2702 (English) or 1-800-361-1702 (French).
9004227
CORE, Heater (with tubes) When replacing the heater core for LA, LX, and LD vehicles, make sure to return not only the heater core but also the connecting tubes, seals and retainers. For any questions contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
S2008000013
Key Programming, Security Pin Request, Pin Invalid
9004213
HEADLAMP After performing the headlamp condensation clearing service procedure, If the WK Headlamp is being replaced for Moisture / Condensation issue, please e-mail pictures of the Moisture / Condensation issue to FCA Redacted Content and then continue with the replacement.
S2005000002
Pad Contact On Rotor After Brake Service
21-046-19
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The following software update is available: Improvements to 2-1 downshift quality.
08-022-19 REV. A
UJQ without RS9 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 22.5. Customers may experience one or more of the following: Arabic language is missing. Navigation inoperable. Bottom menu bar of the radio is non responsive or frozen. After viewing the weather map following a flood advisory popup, the main soft key's at the bottom of the screen may not respond when pressed. Radio will not turn off. Poor AM/FM Reception. Radio may reset, turn itself off and then back on again. Radio display screen lock up. Park assist chime will continue to chime after the vehicle is turned off. Uconnect Live feature may not function properly.
18-104-19
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience one or both of the following: A long crank time during engine start. Air Conditioning (A/C) clutch is intermittently not engaging when cruise control is activated.
9003763
Transfer case seal, Transmission Output Seal If vehicle has a fluid leak between the transfer case and the transmission on an AWD vehicle and it has been determined that the transfer case is leaking from the vent hole, don't replace the input seal. The vehicle can be repaired by: Transfer Case replace - 68214750A$ 3.6 Pentastar 68214751A$ 5.7 Hemi Replace Front Case Half - 68101734A$ 3.6 Pentastar 68101734A$ 5.7 Hemi Note: The transfer case oil already has dye in it so leak confirmation with a black light can be achieved.
9004022
Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed. Individual parts include: - Compressor - Valve block - Individual hoses - Temp sensor - Shield - Air line clips NOTE: in most situations when a new compressor is needed, the compressor as a separate part is the correct repair, and the assembly would not be required.
23-033-19 REV. A
Hood Bezel is Warped and Hood Paint is Damaged or Chipped This bulletin involves replacing the hood bezel, inspecting the hood for paint damage and if required, refinishing the entire hood. The customer may describe the following: The hood bezel is warping and in some cases, chipping the paint on the sides and corners of the hood bezel opening. If a Demon customer (U.S. Only) visits the dealership prior to being contacted or receiving the RRT letter from SRT, please have the customer call SRT Premium Care at 1-855-778-8326 to arrange an appointment. Ask the customer to reference ?Replacing their Demon Hood Bezel? when calling.All (U.S. Only) customers will be contacted by a Customer Care Advisor regarding this Service Bulletin. If the customer (U.S. Only) chooses to have their vehicle repaired by a third party preferred paint facility with reimbursement,an inspection with photos of the damaged paint are to be performed by the dealership. These customers must also receive a new hood bezel from the dealership for installation at a third party facility.Perform the Diagnostic Procedure. Proceed toStep 1of the Diagnostic Procedure. All (Canadian Only) customer vehicles must be inspected. Hood bezels will only be released through the Tech Hotline Center 1-800-361-2702 (English) or 1-800-361-1702 (French).
23-033-19
Hood Bezel is Warped and Hood Paint is Damaged or Chipped This bulletin involves replacing the hood bezel, inspecting the hood for paint damage and if required, refinishing the entire hood. The customer may describe the following: The hood bezel is warping and in some cases, chipping the paint on the sides and corners of the hood bezel opening. If a Demon customer (U.S. Only) visits the dealership prior to being contacted or receiving the RRT letter from SRT, please have the customer call SRT Premium Care at 1-855-778-8326 to arrange an appointment. Ask the customer to reference ?Replacing their Demon Hood Bezel? when calling.All (U.S. Only) customers will be contacted by a Customer Care Advisor regarding this Service Bulletin. If the customer (U.S. Only) chooses to have their vehicle repaired by a third party preferred paint facility with reimbursement, an inspection with photos of the damaged paint are to be performed by the dealership. These customers must also receive a new hood bezel from the dealership for installation at a third party facility.Perform the Diagnostic Procedure. Proceed toStep 1of the Diagnostic Procedure. All (Canadian Only) customer vehicles must be inspected. Hood bezels will only be released through the Tech Hotline Center 1-800-361-2702 (English) or 1-800-361-1702 (French).
31-004-19
Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
31-005-19
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
3100319
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
3100419
Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
3100519
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
3100619
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
18-089-19
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
1808919
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
08-016-19 REV. F
UAS, UAQ, UCS and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to:22.6 - DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio. 22.5 - LA, LD and LX vehicle with UAS and UAQ. 21.9 - All other vehicles and radios. Customers may experience one or more of the following:Audio Distortion (DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio). Menu bar at the bottom of the radio display is frozen (LA, LD and LX with UAQ and UAS radios). Can not change the time on the clock (LA, LD and LX with UAS radios). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio resets intermittently. Unable to adjust volume. Radio will not switch modes between AM, FM, SAT or Media. In addition, the following enhancements are included in this update:Carplay® connectivity improvements. Improvement to Bluetooth phone pairing. Improved sound quality when using a Bluetooth phone.
24-012-19
Flash: HVAC System Enhancement This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC)Module with new software. Customers may experience one of the following:Unpleasant odor in the vehicle after driving from highway speed limits back downto city speed limits. The left temperature door is inoperable(2014-2018 Vehicles Only). Updating the HVAC software will correct these conditions.
08-016-19 REV. E
UAS, UAQ, UCS and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to:28.3 - WD and WK vehicle with UAQ and UCQ radio. 22.6 - DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio. 22.5 - LA, LD and LX vehicle with UAS and UAQ. 21.9 - All other vehicles and radios. Customers may experience one or more of the following:Warning chime will not turn off (WD and WK with UAQ and UCQ radio). Audio Distortion (DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio). Menu bar at the bottom of the radio display is frozen (LA, LD and LX with UAQ and UAS radios). Can not change the time on the clock (LA, LD and LX with UAS radios). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio resets intermittently. Unable to adjust volume. Radio will not switch modes between AM, FM, SAT or Media. In addition, the following enhancements are included in this update:Bluetooth® improvements (WD and WK with UAQ and UCQ radio). Voice Recognition (VR) improvements (WD and WK with UAQ and UCQ radio). Radio stability improvements (WD and WK with UAQ and UCQ radio). Carplay® connectivity improvements. Improvement to Bluetooth phone pairing. Improved sound quality when using a Bluetooth phone.
08-016-19 REV. D
UAS, UAQ, UCS and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to:22.6 - DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio. 22.5 - LA, LD and LX vehicle with UAS and UAQ. 21.9 - All other vehicles and radios. Customers may experience one or more of the following:Audio Distortion (DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio). Menu bar at the bottom of the radio display is frozen (LA, LD and LX with UAQ and UAS radios). Can not change the time on the clock (LA, LD and LX with UAS radios). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio resets intermittently. Unable to adjust volume. Radio will not switch modes between AM, FM, SAT or Media. In addition, the following enhancements are included in this update:Carplay® connectivity improvements. Improvement to Bluetooth® phone pairing. Improved sound quality when using a Bluetooth phone.
08-084-19
Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-Y7, on JL vehicles only). Ghost Touch, features, modes and App?s changing, without drivers input. Speaker pop noise when using Bluetooth device. When vehicle is first started the radio will reset and the time display shows 12:00. Audio distortion and volume fluctuation. Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-02-Y7) JL only. Audio cutting in and out during memory recall. Ring tone too loud. AM/FM volume fluctuates. While in CarPlay® or AndroidAuto® Google® maps showing wrong location. Phone disconnected after first call. Black screen or White screen with vertical lines. PIN clear and volume locked while KeySense is used. Audio static while in SXM/SAT modes. Echo heard during Bluetooth phone calls. The radio is locked up. The radio remains on after ignition has been turned off. The radio resets. The radio screen turns black. The radio screen shows messages ?Software Update? or ?Reinsert USB Device? and displays that screen in a continuous loop.
9003220
RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
08-051-19
UJQ with RS9 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 21.9. Customers may experience one or more of the following:Arabic language is not listed in language page. Radio may reset, turn itself off and then back on again. Radio display screen lock up. Park assist chime will continue to chime after the vehicle is turned off. Russian language is not listed in language page.
9004036
ACTUATOR, A/C and Heater Before replacing HVAC actuator, please contact either Thomas Conway (248) 635-7090 or Paul Aquino (248) 854-4819. Engineering is looking to gather infomation on fail mode and customer concern. If no response in 15 minutes, proceed with repair.
9004077
ADJUSTER, Seat For passenger seat exhibiting high fore/aft adjuster effort, please call Randy Olejniczak ar 248-766-4821. If front passenger seat is unbolted, please notice if the seat tracks seem to be out of alignment or not aligned properly with the front mounting holes in the floor pan. If no response in 15 minutes, proceed with repair.
9003293
A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
D-17-21
Radio Pre-Authorization Program - Select 7.0/8.4/8.4N Radios (New and Exchange) - 2018 Model Year Vehicles
02-008-17
Servicing Lower Control Arm Inner Pivot Bushings This bulletin discusses replacement of the lower control arm inner pivot bushings.
0900617
Front Engine Cover Oil Weep This bulletin involves inspecting and replacing the right side front engine cover gasket if necessary. The customer may experience an oil weep from the right front engine cover.
0810117
UAG, UCG, UDG, UJG, ULG and UGG Radio Enhancements This bulletin involves updating the radio with the latest available software. Customers or vehicles may experience the following:The radio screen shows messages ?Software Update? or ?Re-Insert USB Device? and displays that screen in a continuous loop.
9003109
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
9003696
Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
05152029
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
9002519
82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.