C6C Combo REV1
Service Campaign
Customer Satisfaction Notification C6C – Crankshaft Damper Dealer Notification
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
C6C Combo REV1
Customer Satisfaction Notification C6C – Crankshaft Damper Dealer Notification
C6C Combo
Customer Satisfaction Notification C6C – Crankshaft Damper Dealer Notification
S2208000045 REV.D
Backup Camera Poor Image Quality Inspection
18-035-26 REV. A
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician must find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ● P0300 - Multiple Cylinder Misfire. ● P0301 - Cylinder 1 Misfire. ● P0302 - Cylinder 2 Misfire. ● P0303 - Cylinder 3 Misfire. ● P0304 - Cylinder 4 Misfire. ● P0305 - Cylinder 5 Misfire. ● P0306 - Cylinder 6 Misfire. ● P0307 - Cylinder 7 Misfire. ● P0308 - Cylinder 8 Misfire. ● P0420 - Catalyst System Efficiency Below Threshold Bank 1. ● P0430 - Catalyst System Efficiency Below Threshold Bank 2. Customers may comment on or experience the following: ● A rough idle condition.
S2408000018 REV.B
New Key Will Not Program, 0x22 Scan Tool Error
69C Combo
Customer Satisfaction Notification 69C – Vehicle Performance Enhancements - Dealer Notification
S2408000018 REV.A
New Key Will Not Program, 0x22 Scan Tool Error
18-044-26
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) ● P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) ● P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) ● P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) ● P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) ● P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) ● P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) ● P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) ● P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) ● P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) ● P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** ● P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** ● P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** ● P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** ● P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** ● P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: ● **Oil Level High Warning in the Instrument Panel Cluster (IPC).** ● Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. ● Vehicle is not heating up fast enough at freezi
S2208000045 REV.C
Backup Camera Poor Image Quality Inspection
S2621000003 REV.A
The vehicle will exhibit a service transmission/check engine warning indicator for the following transmission models: 845RE, 8HP45, 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV, 8HP75-LCV, 8HP90, 8HP95. Transmissions may exhibit the following diagnostic codes: P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.
S2608000010
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
23-005-26
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: SYMPTOM: ● Wiper blades that chatter/streak/jump/skip/smear or make noise while traveling across the windshield. . No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
S1408000384 REV.J
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
18-035-26
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation SYMPTOM: the technician must find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ● P0300 - Multiple Cylinder Misfire. ● P0301 - Cylinder 1 Misfire. ● P0302 - Cylinder 2 Misfire. ● P0303 - Cylinder 3 Misfire. ● P0304 - Cylinder 4 Misfire. ● P0305 - Cylinder 5 Misfire. ● P0306 - Cylinder 6 Misfire. ● P0307 - Cylinder 7 Misfire. ● P0308 - Cylinder 8 Misfire. ● P0420 - Catalyst System Efficiency Below Threshold Bank 1. ● P0430 - Catalyst System Efficiency Below Threshold Bank 2. Customers may comment on or experience the following: ● A rough idle condition. This bulletin involves reprogramming the PCM with the latest available software.
S1408000384 REV.I
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S2607000002
Hemi Water Pump Coolant Leak Inspection
08-394-25 REV. A
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal Failure.
9100735
Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
08-394-25
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal Failure
108463
PAD KIT - REAR DISC BRAKE, FRONT DISC BRAKE
108464
PAD KIT - REAR DISC BRAKE, FRONT DISC BRAKE
108458
DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE
108461
DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE
S2508000102
Intermittent Uconnect Box Requires Service Message. TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
S2509000009
Engine Oil Leak
23-008-25 REV. A
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
02-002-25 REV. A
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
31-001-25 REV. B
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
31-001-25 REV. A
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
31-001-25
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
S258A000017
Door speaker Inoperative or No Sound
23-006-25 REV. B
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: ● Wiper blades that chatter/streak/jump/skip/smear or make noise while traveling across the windshield.
21-009-25 REV. C
850RE D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: ● Transmission slips when shifting. ● Vehicle will not move in reverse. ● Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch.
S2208000138 REV.B
Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
18-030-25
Flash: Powertrain Control Module (PCM) Updates Customers may experience one or more of the following: ● Air conditioner is inoperative when ambient temperature is above 32°C (89°F). ● Air conditioner stops blowing cold when the vehicle is stationary, but resumes normal operation when the vehicle is in motion. This bulletin involves reprogramming the PCM with the latest available software.
14-011-25
Fuel Filler Hose Leak Customers may comment on the following: ● Fuel odor detected at the rear of the vehicle. This bulletin involves replacing the fuel filler tube clamp and fuel filler tube hose.
02-002-25
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
S2323000002 REV.A
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
9100570
Transmission Fluid Please note fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Visible "glitter" or debris in the pan does not justify complete unit replacements.
S2514000001
Fuel Odor/Leakage
104523
SWITCH AND BEZEL - FRONT DOOR
21-009-25 REV. B
850RE D Clutch Repair **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: ● Transmission slips when shifting. ● Vehicle will not move in reverse. ● Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch.
9100390 Rev 1
D Clutch Repair Kit For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback.
9100471
CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM.
9100489
TUBE Fuel Supply When there is fuel leakage at the Quick Connect of the Fuel Supply Line to the Fuel Pump Module, disconnect the Line and visually inspect the Fuel Supply Line at the Seal O-Ring area for any damaged Seal or contamination and mating connection or Line leakage. If the Fuel Supply Line is found to be the source of the leakage, only replace the Fuel Supply Line.
103261
SWITCH AND BEZEL - FRONT DOOR
21-009-25 REV.A
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: ● Transmission slips when shifting. ● Vehicle will not move in reverse. ● Vehicle will not shift higher than third gear. This bulletin involves replacing the D clutch
9100494
FUEL PUMP/LEVEL UNIT MODULE For vehicles with Saddle Fuel Tanks, need to determine if there are any DTCs in wiTECH. Follow Service Diagnostics published prior to making any changes. Review any existing SOL or TSBs published for customer complaint issue. Only the Fuel Pump Module should be replaced if there are DTCs associated with the Fuel Level Sensor number 1. Only the Auxiliary Level Sender should be replaced if there are DTCs associated with the Fuel Level Sensor number 2. If there is a mixture of DTCs between the Fuel Pump Module and the Auxiliary Level Sensor, then investigate if there is a Jumper Harness or circuit issue between the Level Sender and the PCM. Verify fuel transfer between auxiliary tank and the primary tank by monitoring the auxiliary level sensor to verify it drops after driving.
S1408000384 REV.H
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
9100488
TUBE Fuel Filler When there is fuel leakage at the joint of the Inlet Check Valve or the joint of the Fuel Filler Tube, place a mark on the Fuel Filler Tube of the insertion depth of the Filler Hose before removing the Hose. Check the Fuel Filler Hose for delamination or potential hole(s) or damage. Check the Inlet Check Valve (ICV) for any damage. If there is no damage found on the ICV and the Fuel Filler Hose is found to have delamination or damage, replace the Fuel Filler Hose and Clamps only. Do not replace the Fuel Filler Tube and/or the Fuel Tank. Install the new Fuel Filler Hose on the Tube to the marked location
21-009-25
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. **Customers may also comment on one or more of the following: ● Transmission slips when shifting. ● Vehicle will not move in reverse. ● Vehicle will not shift higher than third gear.** This bulletin involves replacing the D clutch."
A6B Combo
Customer Satisfaction Notification A6B Spark Plugs
S1408000384 REV.G
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
9100455
EXHAUST - MUFFLER AND TAILPIPE For Exhaust noise squeak during startup acceleration deceleration please do following: 1. DO NOT remove actuators 2. Verify noise by cycling EEV manually via WiTech 3. Verify noise with test drive (optional) 4. If the noise is confirmed, replace the system without removing the actuators.
21-039-24 REV. H
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch
18-087-24
Flash: Powertrain Control Module (PCM) Updates Customer may experience one or more of the following: ● Air Conditioning is inoperative when sensed ambient temperature is above 89°F (32°C). ● A/C stops blowing cold when the vehicle is stationary but resumes normal operation when the vehicle is in motion. This bulletin involves reprogramming the PCM with the latest available software.
S2208000045 REV.B
Backup Camera Poor Image Quality Inspection
S2208000045 REV.A
Backup Camera Poor Image Quality Inspection
21-039-24 REV. G
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch.
21-039-24 REV. F
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch.
21-039-24 REV. E
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch.
21-039-24 REV. D
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch.
S228A000017 REV.A
Battery Drain Suspected or "Identified" From USB or Media Hub
S2424000008
AC Blows Warm
21-039-24 REV. C
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch.
08-196-24
Radio Over The Air Update from SR55.4 to SR56.4 Software Version These items are being removed from Shift Torque setup page: ● 1-2 shift torque reduction and delay. ● 2-3 shift torque reduction limited 225 lb-ft below potential down to minimum torque value, limit the scrubber to this range and gray out the arrow while at upper/lower limits. ● 2-3 shift torque delay. ● Remove Info page references to torque delay and 1-2 shift being configurable. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from SR55.4 to SR56.4.
100164
PUMP – WATER & CONNECTOR - OIL COOLER TUBE
21-039-24 REV. B
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch.
99500
CARRIER – PLANETARY & SHAFT KIT - OUTPUT
09-016-24
Spark Plug Re-Gap to Resolve Misfire Symptoms Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0300 - Multiple Cylinder Misfire. ● P0301 - Cylinder 1 Misfire. ● P0302 - Cylinder 2 Misfire. ● P0303 - Cylinder 3 Misfire. ● P0304 - Cylinder 4 Misfire. ● P0305 - Cylinder 5 Misfire. ● P0306 - Cylinder 6 Misfire. ● P0307 - Cylinder 7 Misfire. ● P0308 - Cylinder 8 Misfire. ● P0420 - Catalyst System Efficiency Below Threshold Bank 1. ● P0430 - Catalyst System Efficiency Below Threshold Bank 2. The customer may also comment on one or more of the following: ● Excessive vibration. ● Engine runs rough. ● Lack, or loss of power. ● Engine misfire.
9100390 Rev1
D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits
S2421000001
No Reverse And/Or Forward Gear After D-Clutch Repair.
9100390
D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits.
08-163-24
USB Radio Software Update From SR55.4 To SR56.4 Customers may experience one or more of the following: ● Non functional shift torque recovery option in the shift torque set up page. ● Torque recovery time slider is non functional. This bulletin involves inspecting the software level and updating the software to SR56.4
S2408000066
Drained Battery, Low System Voltage, Battery Not Charging, High System Voltage
98931
PUMP – WATER & CONNECTOR - OIL COOLER TUBE
98933
PUMP – WATER & CONNECTOR - OIL COOLER TUBE
S1408000384 REV.F
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
21-039-24 REV. A
D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch.
21-039-24
D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch.
S2418000006
MIL/CEL is on with Excessive Vibration / Lack or Loss of Power / Engine Misfire.
9100338REV1
GENERATOR Engine Prior to alternator/generator removal: 1. Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Unplug & plug-in the 2-way connector for field & sense circuit. Verify the connection is tight & check for any bent pins in alternator connector or damage to female terminals in connector. c. Check Alternator B+ Stud connection to be sure nut is securing positive cable terminal properly (i.e. nut is clamping terminal & connection is tight). d. Check fuse between the alternator B+ stud & PDC terminal to make sure it is not blown. e. Be sure to follow service manual sections on ALTERNATOR CONTROL CIRCUIT DIAGNOSTIC & ALTERNATOR SENSE CIRCUIT DIAGNOSTIC looking for any opens & shorts (to ground or battery voltage). 2. Check/verify all grounds in the charging system circuit a. Check tightness of mounting bolts securing alternator to engine block. Alternator is a case ground component. b. Check main ground from engine to chassis; connection must be tight. c. Check battery ground cable connections are tight. d. Potentially, loosen alternator mounting bolts, without removing alternator, and re-tighten to torque specifications in service manual. e. After all steps above are complete, re-start engine & check charging system operation. 3. Verify that the Smart Charging System is not the reason for alternator low voltage & current output (Amps). a. Alternator charging can be suspended during engine idle operation because of the Smart Charge strategy. b. Refer to service manual section "System Operation - Smart Charging System". c. Refer to Star Case S2008000031 Rev A for low charging voltage & Smart Charge Mode Voltage Range diagram & mode descriptions. d. The alternator has no internal regulator; thus, has no smart circuitry. All alternator control signals come from ECM. 4. If alternator is faulty, remove alternator & mounting bolts. Return alternator with bolts for analysis at QEC.
S1908000050 REV.A
Checking Radio Software Level On A VP2 Radio
02-008-24
Front Control Arm Bushings Under Cured The technician or customer may notice the following: ● Knock or rattle noise when going over bumps. This bulletin involves inspecting and possibly replacing the lower control arm(s).
S2308000151 REV. A
Key Fob Battery Low Warning Message Displayed on The Instrument Panel Cluster (IPC)
08-019-24 REV. B
Security Alarm Falsely Activates Customers may experience one or more of the following: ● Alarm going off randomly at night. ● Alarm going off at parking lots. ● Tilt function not working properly. This bulletin involves performing a Restore Vehicle Configuration and updating the ITM with the latest available software.
9100344
VALVE BODY & CONTROL UNIT Transmission Ensure clutch pressure check has been completed and documented prior to valve body replacement.
0802824
Radio Over The Air Update from QR39.82F to QR40.12 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.82F to QR40.12. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
0802624
Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.5 to QR40.11. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
0802524
Radio Over The Air Updating to QR40.12 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.2 to QR40.11. NOTE: National launch for this FOTA update is expected to begin February 19, 2023.
S1408000384
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
S2308000151
Key Fob Battery Low Warning Message Displayed on The Instrument Panel Cluster (IPC)
S2308000153
Power Windows Do Not Return Up After Opening Door or Short Drop
0824523
Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
0902223
Cam Phaser Actuators Replacement Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0010 - Bank 1 Camshaft 1 Position Actuator Circuit Open. ? P0013 - Bank 1 Camshaft 2 Position Actuator Circuit Open. ? P0020 - Bank 2 Camshaft 1 Position Actuator Circuit Open. ? P0023 - Bank 2 Camshaft 2 Position Actuator Circuit Open. This bulletin involves replacing the cam phaser actuators.
S2323000082
Smart Glass Window Function Inoperative. Window Will Not Lower/Raise When Door Is Opened Or Closed, Diagnostic Trouble Code (DTC) B25B4-2A Pawl Switch Stuck.
9100264
PSU Oil Pump Assy
9100263
Dynamic Sensor Prior to replacing this part, please ensure all the pre-diagnostic & diagnostic procedures have been completed with emphasis on wiring and connector integrity. If codes C006A-28, U0125-00, or C006A-46 are present, warranty analysis suggests a high likelihood of an intermittent connection at or near the wiring connector, especially if the vehicle is a pursuit variant. Please verify wiring per diagnostic procedures, as well as removal & installation guidance called out in the service manual before replacement.
0823023
Radio Over The Air Updating From QR39.6 to QR40.12 Software Version Customers may experience one or more of the following symptoms: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.6 to QR40.12. NOTE: National launch for this FOTA update is expected to begin November 06, 2023.
S238A000048
Radio Reset After Clock Adjustment
9100229
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
93486
Warranty Bulletin D-23-19 Drop Top Customs Modifications - 2022 and 2023 Dodge Challenger Convertible Component/ LOP Restrictions
93579
FCA Caribbean Warranty Bulletin ID-23-22 Drop Top Customs Modifications - 2022 and 2023 Dodge Challenger Convertible Component/ LOP Restrictions
S2323000075
2nd Row Center Seat Lazy Or Slow When Folding.
9100226
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
9100214
Washer Bottle L CAR, Charger, Challenger, and 300's Washer Bottle cap will not have black color molded on the cap for bottles manufactured between July 31, 2023 and Nov 1, 2023. It will be a solid yellow cap with the standard washer symbol indicated.
S2307000002
Suspected engine coolant leak.
93023
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
93120
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
2400623
A/C Diagnostic LOP Change
TSB2102123
Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC)
S2108000093
Apple CarPlay Does Not Work Or Not Connecting
92656
Warranty Bulletin D-23-15 Fast Feedback Program - Engine Assembly, Engine Parts, Supercharger Assembly, Fuel System Parts, Engine Wiring and Engine Nameplate - 2023 Dodge Challenger SRT Demon 170 (LA)
92658
FCA Caribbean Warranty Bulletin ID-23-18 Fast Feedback Program - Engine Assembly, Engine Parts, Supercharger Assembly, Fuel System Parts, Engine Wiring and Engine Nameplate - 2023 Dodge Challenger SRT Demon 170 (LA)
9100196
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
0818123
Radio Over The Air Updating to QR40.12 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.62 and QR39.57 to QR40.12. NOTE: National launch for this FOTA update is expected to begin August 16, 2023
1100123
Underbody Heat Shield Missing Battery Compartment (12-Volt) hot to touch (can result in 12-Volt battery deterioration). This bulletin involves installing an underbody heat shield.
9100187
Brake Vacuum Pump For DTC Code P258B - ELECTRONIC VACUUM PUMP PERFORMANCE. Due to brake vacuum pumps returned with trouble not found, please follow the proper diagnostics outline in the service library this also includes checking all electrical and vacuum hose connections prior to replacement of the vacuum pump. This will avoid unnecessary repair and potential charge back on the vacuum pump.
0200523
Front Control Arm Bushings Noise The technician or customer may notice the following: ? Knock or rattle noise when going over bumps. This bulletin involves inspecting and possibly replacing the lower control arm(s).
S238A000034
USB Hub In-Operable
S238A000028
Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
9100160
Power wndow switch passenger
0300223
Clicking or Grinding Noise When Accelerating A clicking or grinding noise when accelerating. This bulletin involves replacing the rear driveshaft (propeller shaft).
0700723
Water Quality When Mixed With Engine Coolant
0812423
Flash: Radio Frequency Hub Module (RFHM) Updates The customer may describe that they heard about these vehicles that can be unlawfully driven away by thieves when they are able to program new key fobs through the RFHM. Software enhancement include: ? Update to the RFHM software to prevent hackers from programming their own key fob to the vehicle. ? This is intended to deter an unwanted drive off of the vehicle without the customers knowledge.
9100153A
B2768-49 Right Impact Pressure Sensor-Internal Failure, prior to replacement of any components please contact FCA Redacted Content for further assistance. If no response in 15 minutes, proceed with repair.
S238A000024
SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
2305123
345 Fender Badges Missing Both 345 fender badges (Fig. 1) are missing. This bulletin involves installing both 345 fender badges.
2305223
Hellcat Redeye Fender Badges Missing Both Hellcat Redeye fender badges (Fig. 1) are missing. This bulletin involves installing both Hellcat Redeye fender badges.
S238A000021
Radio Display Screen Blank Or Screen Cuts In And Out
S2008000132
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor
9100142
Mirror
1804823
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
9100146
CAMERA, Rear View Please consult STAR Online S2208000045 prior to replacing the camera. Cameras must be inoperative or fail the blurry image test to be eligible for warranty. All parts must be returned for analysis. If parts are found to be working as designed and trouble not found, a chargeback may be applied. Prior to camera replacement, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Newsletter
FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
9003357A
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
9003357a
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
S228A000028
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
9003357
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
3100123
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
S2323000002
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
9100118
DRIER Receiver,COMPRESSOR Air Conditioning Engineering is seeking more information about AC Compressor noise issues. For the vehicle AC Compressor and Receiver Drier noise and/or no AC, call Stellantis Engineering for further instructions. Technician can contact FCA Redacted Content If there is no answer within 15 minutes, please proceed with the repair.
31-002-22
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
08-228-22
Flash: Security Gateway Module (SGW) Updates This bulletin involves reprogramming the SGW with the latest available software to enable High Octane functionality for vehiclesthat have installed the Direct Connection Stage Kits. For customers that have the Direct Connection Redeye Stage I and Stage II kits installed on their vehicle, this flash is requiredto enable functionality of the High Octane Mode.
9100103
Engine Oil - 0W20,Fluid - ATF+4,Engine Oil - 10W30,Engine Oil - 5W20,Engine Oil - 5W30
9100104
SENSOR Intrusion Module
9100105
Seal, Sunroof
3100122
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
9004440 Rev. A
LATCH, Front Door If the vehicle condition is related to the door window smart glass operation or window not lowering when the outside door handle is actuated latch replacement may be unneccessary. please contact the following individual prior to servicing the vehicle FCA Redacted Content There is a simple door handle to latch adjustment specified in the latch installation service procedure. 23 - Body / Doors - Front / LATCH, Door / Installation. The handle/latch/window switch adjustment is specified in steps 7 through 9.
9004440
LATCH, Front Door If the vehicle condition is related to the door window smart glass operation or window not lowering when the outside door handle is actuated latch replacement may be uneccessary. There is a simple door handle to latch adjustment specified in the latch installation service procedure. 23 - Body / Doors - Front / LATCH, Door / Installation. The handle/latch/window switch adjustment is specified in steps 7 through 9.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.