U67 Combo Rev11
Warranty Program/Extension
Emissions Recall U67 - Catalytic Converter Efficiency - Dealer Notification (Revision 11)
Vehicle report
2014 DODGE JOURNEY
Service bulletins
143 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
9100653
Service Bulletin/Repair Instructions
Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
106241
Service Bulletin/Repair Instructions
LAMP - DOME
104974
Service Bulletin/Repair Instructions
LAMP - DOME
103774
Service Bulletin/Repair Instructions
LAMP - DOME
103954
Service Bulletin/Repair Instructions
ACTUATOR - A/C AND HEATER
104087
Service Bulletin/Repair Instructions
ACTUATOR - A/C AND HEATER
103617
Service Bulletin/Repair Instructions
STARTER - ENGINE
S1408000384
Service Bulletin/Repair Instructions
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
9100229
Service Bulletin/Repair Instructions
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
9100226
Service Bulletin/Repair Instructions
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
93023
Service Bulletin/Repair Instructions
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
93120
Service Bulletin/Repair Instructions
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
9100196
Service Bulletin/Repair Instructions
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
0700723
Service Bulletin/Repair Instructions
Water Quality When Mixed With Engine Coolant
1804823
Service Bulletin/Repair Instructions
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
9003357A
Service Bulletin/Repair Instructions
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
9003357a
Service Bulletin/Repair Instructions
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
9003357
Service Bulletin/Repair Instructions
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
3100123
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
U67 Combo Rev10
Service Bulletin/Repair Instructions
Emissions recal U67 Catalytic Converter Efficiency
31-002-22
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
U67
Service Bulletin/Repair Instructions
Some of the above-involved vehicles may exceed NOx (Oxides of Nitrogen) emission level standards due to loss of catalytic converter efficiency
3100122
Service Bulletin/Repair Instructions
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
9004206
Service Bulletin/Repair Instructions
Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - Feb 28, 2019 VF. - Only use R8453637A$ or R8599680A$ for March 1, 2019 and later VF as they have the revised park system. - R8453637A$ and R8599680A$ are physically and functionally equivalent. Installing a R8453637A$ or R8599680A$ in a 2014 - Feb 28, 2019 VF will result in a core with the original park system being returned. Mopar can no longer convert 62TE core with the original park system to the March 1, 2019 and later version. Continued mis-usage will exacerbate the existing core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when
S2209000004
Service Bulletin/Repair Instructions
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
V51
Service Bulletin/Repair Instructions
Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
9004509
Service Bulletin/Repair Instructions
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
S2109000004
Service Bulletin/Repair Instructions
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
9004330
Service Bulletin/Repair Instructions
PLATE, TORQUE CONVERTER DRIVE For 3.6L with 62TE NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE & MUST BE REPLACED & PROPERLY TORQUED TO 105NM Replace the eight bolts (8) 06503465 drive plate to crank shaft and the four TC bolts 06504383 as they have sealants Vehicle miles < 30K: Mandatory replacement of transmission and driveplate Vehicle miles > 30K: Replace driveplate only (shot peened)
9004386
Service Bulletin/Repair Instructions
WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application. If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content
S1809000007
Service Bulletin/Repair Instructions
Customer Complaint May Include Engine Oil Leak Or Consumption
S1809000007 Rev.
Service Bulletin/Repair Instructions
Customer Complaint May Include Engine Oil Leak Or Consumption
S2008000113
Service Bulletin/Repair Instructions
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message
S2008000113 Rev.
Service Bulletin/Repair Instructions
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message
S1821000001
Service Bulletin/Repair Instructions
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
9004009
Service Bulletin/Repair Instructions
Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
S2121000005
Service Bulletin/Repair Instructions
62TE 6-Speed Transmission Cracked Torque Converter (TC) Piston Repair Index, To Aid In Diagnosis And Repair
71055
Service Bulletin/Repair Instructions
Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. B)
23-027-20 REV. A
Service Bulletin/Repair Instructions
Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following: The AHR is deployed on one or both front seats and will not reset.
70316
Service Bulletin/Repair Instructions
Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. A)
69912
Service Bulletin/Repair Instructions
Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)
23-027-20
Service Bulletin/Repair Instructions
Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
2302720
Service Bulletin/Repair Instructions
Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
31-002-20
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
3100220
Service Bulletin/Repair Instructions
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
S1121000006 Rev.
Service Bulletin/Repair Instructions
(Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
S1121000006RevA
Service Bulletin/Repair Instructions
(Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
S2008000093
Service Bulletin/Repair Instructions
Blind Spot Or Park Assist Warnings, False Activation
9004268
Service Bulletin/Repair Instructions
THROTTLE BODY For clarification, only use 68414676A$ on 2010 & earlier vehicles as supply is limited.
9004239
Service Bulletin/Repair Instructions
CABLE, Latch Release, Track to Recliner, Left Prior to replacing for any kind of damage or functional concern , please take photos of the condition and/ or issue with seat cable before disassembly, Please email pictures of cable including part number to FCA Redacted Content; please include dealer contact information for follow up. If no response in 15 minutes, proceed with repair.
23-015-20
Service Bulletin/Repair Instructions
Disinfectant Solution Recommended for COVID-19
08-049-20
Service Bulletin/Repair Instructions
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
18-039-20
Service Bulletin/Repair Instructions
Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
S2019000002
Service Bulletin/Repair Instructions
Hands On Steering Wheel Message In EVIC
S1508000480
Service Bulletin/Repair Instructions
Speed Control Operates Intermittently
S2008000027
Service Bulletin/Repair Instructions
Vehicle Does Not Start, No Crank
18-058-19 REV. B
Service Bulletin/Repair Instructions
No Start After Powertrain Control Module (PCM) Replacement and/or Reprogramming
9004022
Service Bulletin/Repair Instructions
Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed. Individual parts include: - Compressor - Valve block - Individual hoses - Temp sensor - Shield - Air line clips NOTE: in most situations when a new compressor is needed, the compressor as a separate part is the correct repair, and the assembly would not be required.
18-058-19 REV. A
Service Bulletin/Repair Instructions
No Start After Powertrain Control Module (PCM) Replacement and/or Reprogramming
1805819
Service Bulletin/Repair Instructions
No Start After Powertrain Control Module (PCM) Replacement and/or Reprogramming
31-003-19
Service Bulletin/Repair Instructions
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
31-004-19
Service Bulletin/Repair Instructions
Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
31-005-19
Service Bulletin/Repair Instructions
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
31-006-19
Service Bulletin/Repair Instructions
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
3100319
Service Bulletin/Repair Instructions
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
3100419
Service Bulletin/Repair Instructions
Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
3100519
Service Bulletin/Repair Instructions
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
3100619
Service Bulletin/Repair Instructions
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
08-083-19
Service Bulletin/Repair Instructions
Flash: Hands Free Module (HFM) Software Enhancements This bulletin involves reprogramming the HFM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL)illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: U0197-00 - Lost Communication With Hands Free Phone Module. Customers may also comment one or more the following: Loss of audio while on a Bluetooth phone call(MYs 2014 - 2019 JC Only). HFM does not boot properly. "Hands-Free Module Loading" is displayed on the head unit. The HFM is inoperative and unresponsive to all user input. The HFM is unresponsive and appears off the bus to wiTECH. Inaccurate foreign language translations. Voice Recognition (VR) is sluggish after changing the language. IPhone 4 starts auto recording itself. Background noise from automated speech recognition. When in Bluetooth Streaming Audio (BTSA) mode, the display will show ?Musicpaused connecting phone? while a song is being played and without an incoming call. Wrong BTSA screen when deleting. When in Text To Speech (TTS), it will be a mix of the TTS and recording. IPod touch, BTSA will not audio stream. Integrated center stack screen will display ?music paused? afterignition was cycled and BTSA was being used before the ignition was turned off. Automatic Sound Recognition (ASR) microphone picking up background noise. When the language is set for Italian and after the ignition is cycled,the phone screens will change to English(Sales Code RSQ Only). No response from the steering wheel VR button. Not being able to enter into the phone screen on the radio. The customer may note when trying to select a non-supported language likeRussian or Portuguese, the Hands Free screen will default to English. The VR will default back to the last language (Italian, French, Spanish,German or Dutch) the customer was using.
9003220
Service Bulletin/Repair Instructions
RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
9003355
Service Bulletin/Repair Instructions
3.2L - 3.6L Cylinder Head Assy Multiple cylinder head replacement. If a cylinder head is replaced on a vehicle more than 1 time for any reason, please call any of the following people. First: Joe Lovell - Cell (734) 309-6467 joe.lovell@fcagroup.com Second: Kevin Refalo - Cell (248) 260-0738 Kevin.refalo@facgroup.com If no response in 15 minutes, proceed with repair.
08-055-17 REV. A
Service Bulletin/Repair Instructions
Flash: Hands Free Module Software Enhancements This bulletin involves reprogramming the Hands Free Module (HFM) with the latest available software. The customer may experience the following:HFM does not boot properly. "Hands-Free Module Loading" displayedon the head unit.TheHFM is inoperative and unresponsive to all user input.TheHFM is unresponsive and appears off the bus to wiTECH.Inaccurate foreign language translations.VoiceRecognition (VR) is sluggish after changing the language.IPhone®4 starts auto recording itself.Backgroundnoise from Automated Speech Recognition. When in Bluetooth® Streaming Audio (BTSA) mode, the display will show?Music paused connecting phone? while a song is beingplayed and without an incoming call. Wrong BTSA screen when deleting. Whenin Text To Speech (TTS), it will be a mix of the TTS and recording. IPod®touch, BTSA will not Audio Stream.Integratedcenter stack screen will display ?music paused? afterignition was cycled and BTSA was being used before the ignition wasturned off.AutomaticSound Recognition (ASR) Microphone picking up background noise.WithSales code RSQ, when the language is set for Italian and after theignition is cycled, the phone screens will change to English.No response from the VR button on the steering wheel.Notbeing able to enter into the phone screen on the radio.Technicians may find Diagnostic Trouble Code (DTC) U0197-00 Lost CommunicationWith Hands Free Phone Module, is set. Thecustomer may note when trying to select a non-supported language likeRussian or Portuguese, the Hands Free screen will default to English.The VR will default back to the last language (Italian, French, Spanish,German or Dutch) the customer was using.After the software update has been completed, both the hands free screen and VR will default back to the last language used.Enhancements now include all vehicles, not just internationalvehicles.The following software enhancement isincluded:VR Teleprompter
9002201
Service Bulletin/Repair Instructions
Cargo and floor cargo organizer storage bin and latch Please note that for both the cargo area bin/lid and floor cargo organizer; latches are serviceable separately. You do not need to replace the entire bin or lid for this, the following part numbers are for the cover latches: 1CB78DK7AA 1CB78XDVAA Failure to follow this could result in a dealer chargeback
9003109
Service Bulletin/Repair Instructions
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
9003694
Service Bulletin/Repair Instructions
Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
9003687
Service Bulletin/Repair Instructions
Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
08-024-17
Service Bulletin/Repair Instructions
Instrument Panel Cluster (IPC) Replacement This bulletin involves replacing the IPC. The customer may describe that inside the IPC display, the spelling of the word ?Trip? is misspelled ?Viajem?.
9003681
Service Bulletin/Repair Instructions
Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
68234120
Service Bulletin/Repair Instructions
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues. The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A for an exchange or 05064993A for a new part replacement. Prior to replacing parts, Please contact Leony Gonzalez at cell (248) 736-1267 or Reggie Phillips at cell (678) 330-0255. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair.~ Issue 3; If the radio ICS/touchscreen display appears to reset intermittently, it turns white then black and functionality returns....Please contact Leony Gonzalez at cell (248) 736-1267 or Reggie Phillips at cell (678) 330-0255. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair. NOTE: USB cables should be replaced prior to the HFM or Radio. ~ ~______________________________________~ Contact Us at CAGRIS@Chrysler.com for feedback related ONLY to this GPOP Tech Tip. DO NOT email regarding repair procedures unrelated to this Tech Tip or part order inquires. Please include the Part Number (s) and Tech Tip Part Description of the Tech Tip you are referencing for our tracking system.
05152029
Service Bulletin/Repair Instructions
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
18-086-16
Service Bulletin/Repair Instructions
Flash: Powertrain Diagnostic and System ImprovementsThis bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience the following symptom or conditions or a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following (DTCs):JC Vehicles equipped with a 2.4L engine (Sales Code ED3 or ED7):· **P0335 - Crankshaft Position Sensor Circuit. · P050B - Cold Start Ignition Timing Performance.· P2299 - Brake Pedal Position / Accelerator Pedal Position Incompatible.**· U0140 - Lost Communication With Body Control Module. Attempting to clear the DTC may be unsuccessful.· P0456 - Evap purge system small leak.· 2-1 downshift improvement.· Charging system duty cycle enhancement to improve starting performance in low ambient temperatures.· P219A - Bank 1 Air-Fuel Ratio Imbalance.· Enhanced Automatic Oil Change Indicator (EAOCI) system enhancements that forcethe use of the severe duty cycle algorithm anytime the PCM is replaced. The vehicleduty cycle information used in the EAOCI calculation is stored in the PCM and cannot be recovered/transferred when the controller is replaced. As a result, the severe duty cycle is used in these scenarios to ensure the customer receives a timely oil change required message.· Mode 6 data accuracy enhancement for generic scan tools. JC Vehicles equipped with a 3.6L engine (Sales Code ERB):· **P0335 - Crankshaft Position Sensor Circuit.· P2610 - PCM Internal Engine Off Timer Performance.**· U0140 - Lost Communication With Body Control Module. Attempting to clear theDTC may be unsuccessful.· Enhanced Automatic Oil Change Indicator (EAOCI) system enhancements that forcethe use of the severe duty cycle algorithm anytime the PCM is replaced. The vehicleduty cycle information used in the EAOCI calculation is stored in the PCM and cannot be recovered/transferred when the controll
68141352A$
Service Bulletin/Repair Instructions
3.2L - 3.6L Cylinder Head Assy Multiple cylinder head replacement. If cylinder head is replaced on a vehicle more than 1 time for any reason, please call any of the following people.~ First: Ron Dallison ? Cell (248) 292-9510 Ron.dallison@fcagroup.com ~ Second: Joe Lovell - Cell (734) 309-6467 joe.lovell@fcagroup.com~ If a response is not received within 15 mins, then proceed with the necessary repair.
68234120A$
Service Bulletin/Repair Instructions
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues. The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~ Issue 3; If the radio ICS/touchscreen display appears to reset intermittently, it turns white then black and functionality returns....Please contact Leony Gonzalez at cell (248) 736-1267 or Dave Clemons at cell (248) 520-0419. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair. NOTE: USB cables should be replaced prior to the HFM or Radio.
04726431A
Service Bulletin/Repair Instructions
Wheel Assy - steel When servicing a JOURNEY (JC) vehicle with steel wheels (WFU code) with or without a shake or vibration complaint; please review the 4 wheel assemblies in order to detect any witness mark of a missing/misplaced wheel weight. Also please try to remove the weights with hand force only. Please inform Karla De La Rosa Munive (karla.delarosa@fcagroup.com) how many witness marks were seen, and how many weights were able to be removed with force hand,on each wheel assembly. ~ Please contact karla.delarosa@fcagroup.com for feedback related ONLY.
04726431A$
Service Bulletin/Repair Instructions
Wheel Assy - steel When servicing a JOURNEY (JC) vehicle with steel wheels (WFU code) with or without a shake or vibration complaint; please review the 4 wheel assemblies in order to detect any witness mark of a missing/misplaced wheel weight. Also please try to remove the weights with hand force only. Please inform Karla De La Rosa Munive (karla.delarosa@fcagroup.com) how many witness marks were seen, and how many weights were able to be removed with force hand,on each wheel assembly. ~ Please contact karla.delarosa@fcagroup.com for feedback related ONLY.
68105583A$
Service Bulletin/Repair Instructions
PENTASTAR OIL FILTER ADAPTER BEFORE REPLACING THIS PART, PLEASE CALL ANY ONE OF THE FOLLOWING PEOPLE. ENGINEERING IS SEEKING INFORMATION REGARDING THIS PART.~ DYE MUST BE USED TO DETERMINE WHERE THE LEAK IS COMING FROM BEFORE REPLACING. ALSO PLEASE CHECK THE RECENTLY UPDATED SERVICE BULLETIN NUMBER 09-008-15. ~ FIRST: NICK MORAND CELL (248) 410-5078 - NICK.MORAND@FCAGROUP.COM SECOND: BOB JACKSON CELL (248) 944-0466 - BOB.JACKSON@FCAGROUP.COM THIRD: JOE LOVELL CELL (734 309-6467 - JOE.LOVELL@FCAGROUP.COM IF A RESPONSE IS NOT RECEIVED WITHIN 15 MINS, THEN PROCEED WITH THE NECESSARY REPAIR.
68105583A
Service Bulletin/Repair Instructions
Pentastar Oil Filter Adapter: Before replacing this part, please call any one of the following people. Engineering is seeking information regarding this part.~ Dye must be used to determine where the leak is coming from before replacing. Also please check the recently updated Service Bulletin Number 09-008-15. ~ First: Nick Morand Cell (248) 410-8078 - Nick.morand@fcagroup.com Second: Bob Jackson Cell (248) 944-0466 - bob.jackson@fcagroup.com Third: Joe Lovell Cell (734 309-6467 - joe.lovell@fcagroup.com If a response is not received within 15 mins, then proceed with the necessary repair.~
68141352A
Service Bulletin/Repair Instructions
3.2L - 3.6L Cylinder Head Assy Multiple cylinder head replacement. If cylinder head is replaced on a vehicle more than 1 time for any reason, please call any of the following people.~ First: Ron Dallison ? Cell (248) 292-9510 Ron.dallison@fcagroup.com ~ Second: Joe Lovell - Cell (734) 309-6467 joe.lovell@fcagroup.com~ If a response is not received within 15 mins, then proceed with the necessary repair.~
68234120A
Service Bulletin/Repair Instructions
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues. The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~ Issue 3.; If the radio ICS/touchscreen display appears to reset intermittently, it turns white then black and functionality returns....Please contact Leony Gonzalez at cell (248) 736-1267 or Dave Clemons at cell (248) 520-0419. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair. NOTE: USB cables should be replaced prior to the HFM or Radio. ~
Z5091195A
Service Bulletin/Repair Instructions
RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
Z5091195A$
Service Bulletin/Repair Instructions
RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
68277402A
Service Bulletin/Repair Instructions
Adaptive Cruise Control Sensor 1) If you are replacing this part due to the cluster displaying Clean Radar Sensor in Front of Vehicle or DTC C1266 ACC Sensor Blinded, please verify that there is no blockage in front of the sensor. Blockage can occur from mud, ice, snow, front end damage, bracket damage, the sensor not attached to the bracket properly or an aftermarket fascia installed. This fault can occur intermittently in muddy or icy/snowy conditions and is considered normal operation. Under some circumstances, a misaligned sensor can also cause the C1266 DTC, please complete an alignment procedure. No replacement is required.~ 2) If you are replacing this part due to the cluster displaying ?ACC/FCW Unavailable Service Required?, please check the DTC fault codes. This will indicate which module needs to be serviced (TCM, PCM, ESP/ABS, etc). This fault is not due to the ACC Sensor. No sensor replacement is required.~ 3) If you have fault code DTC C125E ACC Sensor Adjustment Required, please verify that the radar sensor is fully seated in the clips and there is no damage (if clips are damaged on a 2013 or earlier vehicle, order P/N 68085813A$, otherwise please replace the module), please verify there is no blockage to the sensor due to mud, ice, snow, front end damage, bracket damage or the sensor not attached to the bracket properly. Perform the Vertical Alignment and the Electronic Horizontal Alignments procedure as stated in the service manual. Please note, if the horizontal alignment procedure will not complete, check the vertical alignment and confirm that the sensor is seated properly. Rerun the horizontal alignment procedure. No sensor replacement is required. **Hints for running Horizontal Alignment procedure: A) Verify speed is between 45 and 75 mph, B) verify the road is relatively straight with signs, poles, guard rails, etc C) Do not tail a vehicle too closely this inhibits the learning procedure
31-001-16
Service Bulletin/Repair Instructions
Do Not Apply Corrosion Protection On Sheet Molding Compound (SMC) Plastic Panels This bulletin involves discussing SMC plastic panels and applying corrosion protection.
08-015-16
Service Bulletin/Repair Instructions
Poor GPS Signal Reception This bulletin involves the replacement of the GPS antenna with a roof mount antenna to improve navigation performance. The customer may experience off route conditions due to weak navigation satellite signal.
0801516
Service Bulletin/Repair Instructions
This bulletin involves the replacement of the GPS antenna with a roof mount antenna to
RL108213A$
Service Bulletin/Repair Instructions
NAG1 (5A580) Valve Body As per Warranty Bulletin D-13-22, please use R2108213A$ valve body for all Warranty (W), Mopar (M) and Mopar Vehicle Protection (F) claims.~ Assembly also includes Filter (52108325AA) and Gasket (52108332AA).~
R61 (15V-675)
Service Bulletin/Repair Instructions
Antilock Brake System Control Module Anti-Lock Brake System (ABS) control module on about 275,600 of the above vehicles may have a ground wire eyelet on the right front shock tower that allows water to wick through the ground wire case and into the ABS module. Moisture in the ABS module could disable the ABS and/or Electronic Stability Control (ESC) system(s). The lack of a functioning ABS and/or ESC system(s) could change the braking and/or handling characteristics of the vehicle and cause a crash without warning.
R65
Service Bulletin/Repair Instructions
The radio navigation system on about 30,300 of the above vehicles may experience a condition which permanently renders the navigation features not functional as a result of memory corruption.
1RH65DX8A
Service Bulletin/Repair Instructions
Parts.
18-069-15 REV A
Service Bulletin/Repair Instructions
Flash: 3.6L Powertrain Diagnostic and System Improvements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience the following symptom or conditions or a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code: ? U0140 - Lost Communication With Body Control Module (BCM). ? Garage shift engagements into D may be harsh at times after shutdowns of 10-30 minute duration. ? Harsh upshifts generated by backing out of the accelerator pedal. ? Harsh shifts can be felt after acceleration/deceleration driving maneuvers from a stop. ? P0606 - Internal Control Processor. ? Accuracy improvements for the Automatic Oil Change Indicator (AOCI) system.
08-033-15 REV B
Service Bulletin/Repair Instructions
Flash: RE2 RE3 RE4 RE6 RE7 RB4 RB5 RB6 RB4 Radio Enhancements This bulletin involves updating the radio control head software and navigation if equipped. A customer may experience, one or more of the following conditions: ? Navigation screen locks up or display will be blank (Software has been updated to better address this condition). ? Navigation feature lockout disable (International Only) (Software has been updated to better address this condition). ? Intermittently the radio may reset (2014-2015 vehicles). ? Improve FM radio reception (This only applies to 2013 or 2014 LX vehicles with RE6, RB6 radios located in Dubai). ? Radio display screen shows ?Test Mode?. ? Navigation system may resets intermittently. ? Translation improvements/corrections. ? System consistency and operational improvements for menu selections, month/date formatting, and Garmin translation functions. ? Radio system improvements during remote start operation. ? Unable to adjust radio volume using steering wheel switch intermittently. ? Second screen is blank when using split screen function. ? Some functionality for Japanese and Korean - keyboard, search, sort and jump. ? Unable to add contacts to the favorite list. ? Unable to dial the phone from the radio, while still able to dial from the phone. ? Unable to delete a cell phone number from the favorite list. ? More space available for phone book entries. ? BlackBerry support for playing songs. ? Reduce ticking noise during CD/USB pause and VR is silent between prompts. ? VR unable to transition from Non-navigation to navigation mode. ? iPod screen is displayed with navigation screen. ? Asian language translation added. ? Highlighted preset continues blinking. ? Takes more then one button press to select preset #10. ? Unable to adjust volume from steering wheel switches. ? Clock adjust pop up message displayed in English rather than current language. ? Can not connect to the phone aft
0803315REVB
Service Bulletin/Repair Instructions
This bulletin involves updating the radio control head software and navigation if equipped.
18-031-15 REV A
Service Bulletin/Repair Instructions
Flash: 2.4L, 3.6L Powertrain System Improvements/Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. The following powertrain system improvements/enhancements are included in this software release: Vehicles equipped with a 2.4L engine (sales code ED3 or ED7). ? U0140 - Lost Communication With Body Control Module. Attempting to clear the DTC may be unsuccessful. ? P0456 - Evap purge system small leak. ? 2-1 downshift improvement. ? Charging system duty cycle enhancement to improve starting performance in low ambient temperatures. ? P219A - Bank 1 Air-Fuel Ratio Imbalance. ? Enhanced Automatic Oil Change Indicator (EAOCI) system enhancements that force the use of the severe duty cycle algorithm anytime the PCM is replaced. The vehicle duty cycle information used in the EAOCI calculation is stored in the PCM and cannot be recovered/transferred when the controller is replaced. As a result, the severe duty cycle is used in these scenarios to ensure the customer receives a timely oil change required message. ? Mode 6 data accuracy enhancement for generic scan tools. Vehicles equipped with a 3.6L engine (sales code ERB). ? U0140 - Lost Communication With Body Control Module. Attempting to clear the DTC may be unsuccessful. ? Enhanced Automatic Oil Change Indicator (EAOCI) system enhancements that force the use of the severe duty cycle algorithm anytime the PCM is replaced. The vehicle duty cycle information used in the EAOCI calculation is stored in the PCM and cannot be recovered/transferred when the controller is replaced. As a result, the severe duty cycle is used in these scenarios to ensure the customer receives a timely oil change required message. ? Mode 6 data accuracy enhancement for generic scan tools.
1803115 REV A
Service Bulletin/Repair Instructions
Powertrain System Improvements/Enhancements.
1803115REVA
Service Bulletin/Repair Instructions
Powertrain System Improvements/Enhancements.
68082365A
Service Bulletin/Repair Instructions
Part Description: Continental RHA/REB CTP 4.3" Issue Description: Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The RHA/REB radios have a seperate display called the Integrated Center Stack (ICS) provided by Alpine. If attempting to replace the ICS, do not order a radio part number. Instead, order p/n Z5064976A$ for an exchange or 05064976A$ for a new part replacement
68082365A$
Service Bulletin/Repair Instructions
Part Description: Continental RHA/REB CTP 4.3" Issue Description: Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The RHA/REB radios have a seperate display called the Integrated Center Stack (ICS) provided by Alpine. If attempting to replace the ICS, do not order a radio part number. Instead, order p/n Z5064976A$ for an exchange or 05064976A$ for a new part replacement
18-069-15
Service Bulletin/Repair Instructions
Flash: 3.6L Powertrain Diagnostic and System Improvements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience the following symptom or conditions or a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code: ? Garage shift engagements into D may be harsh at times after shutdowns of 10-30 minute duration. ? Harsh upshifts generated by backing out of the accelerator pedal. ? Harsh shifts can be felt after acceleration/deceleration driving maneuvers from a stop. ? P0606 - Internal Control Processor. ? Accuracy improvements for the Automatic Oil Change Indicator (AOCI) system.
SB-18-069-15
Service Bulletin/Repair Instructions
2014 CHRYSLER TOWN & COUNTRY; DODGE GRAND CARAVAN; DODGE JOURNEY: MALFUNCTION INDICATOR LAMP ILLUMINATED. PROCEDURE ON SELECTIVELY ERASING AND REPROGRAMMING THE POWERTRAIN CONTROL MODULE WITH NEW SOFTWARE *CN
23-035-15
Service Bulletin/Repair Instructions
Sunroof Leak Under High Water Pressure This bulletin involves installing a new sunroof service trough. The customer may describe a water leak at the rear of the sunroof when using a high pressure touchless car wash.
08-033-15 REV-A
Service Bulletin/Repair Instructions
Flash: RE2 RE3 RE4 RE6 RE7 RB4 RB5 RB6 RB4 Radio Enhancements This bulletin involves updating the radio control head software and navigation if equipped. A customer may experience, one or more of the following conditions: ? Navigation screen locks up or display will be blank(Software has been updated to better address this condition). ? Navigation feature lockout disable (International Only)(Software has been updated to better address this condition). ? Intermittently the radio may reset (2014-2015 vehicles). ? Improve FM radio reception (This only applies to 2013 or 2014 LX vehicles with RE6, RB6 radios located in Dubai). ? Radio display screen shows ?Test Mode?. ? Navigation system may resets intermittently. ? Translation improvements/corrections. ? System consistency and operational improvements for menu selections, month/date formatting, and Garmin translation functions. ? Radio system improvements during remote start operation. ? Unable to adjust radio volume using steering wheel switch intermittently. ? Second screen is blank when using split screen function. ? Some functionality for Japanese and Korean - keyboard, search, sort and jump. ? Unable to add contacts to the favorite list. ? Unable to dial the phone from the radio, while still able to dial from the phone. ? Unable to delete a cell phone number from the favorite list. ? More space available for phone book entries. ? BlackBerry support for playing songs. ? Reduce ticking noise during CD/USB pause and VR is silent between prompts. ? VR unable to transition from Non-navigation to navigation mode. ? iPod screen is displayed with navigation screen. ? Asian language translation added. ? Highlighted preset continues blinking. ? Takes more then one button press to select preset #10. ? Unable to adjust volume from steering wheel switches. ? Clock adjust pop up message displayed in English rather than current language. ? Can not connect to the phone after
SB-08-033-15REVA
Service Bulletin/Repair Instructions
CERTAIN VEHICLES ARE EXPERIENCING SCREEN LOCK UP ON NAVIGATION OR DISPLAY BLANK, RADIO WILL RESET, INTERMITTENTLY, NOT ABLE TO DIAL PHONE FROM RADIO BUT CAN DIAL PHONE, TRANSLATION FOR ASIAN LANGUAGE ADDED, AFTER DISCONNECTION PHONE, FAILS TO CONNECT PHONE, ETC. MODEL 2013-14 CHARGER, CHRYSLER 300, JOURNEY. *PE
08-032-15 REV-A
Service Bulletin/Repair Instructions
RE9 Radio Software Enhancements This bulletin involves updating the radio and navigation software, if required. A customer may experience, one or more of the following conditions: ? Navigation screen locks up or display will be blank (Software has been updated to better address this condition). ? Incorrect symbols displayed when entering destination using QWERTY keyboard (Software has been updated to better address this condition). ? Navigation feature lockout disable. ? Navigation system resets intermittently. ? Translation improvements/corrections. ? System consistency and operational improvements for menu selections, month/date formatting, and Garmin translation functions. ? Radio system improvements during remote start operation. ? Unable to adjust radio volume using steering wheel switch intermittently. ? Second screen is blank when using split screen function. ? Add China phone book search. ? Some functionality changes for China- keyboard, search, sort and jump. ? Unable to add contacts to the favorite list. ? Unable to dial the phone from the radio, while still able to dial from the phone. ? Unable to delete a cell phone number from the favorite list. ? More space available for phone book entries. ? BlackBerry support for playing songs. ? Reduce ticking noise during CD/USB pause and VR is silent between prompts. ? VR unable to transition from Non-navigation to navigation mode. ? iPod screen is displayed with navigation screen. ? Asian language translation added. ? Highlighted preset continues blinking. ? Takes more then one button press to select preset #10. ? Unable to adjust volume from steering wheel switches. ? Clock adjust pop up message displayed in English rather than current language. ? Can not connect to the phone after it has been disconnect. ? Teleprompter screen shows incomplete text. ? Some functionality for traffic & weather jump button. ? After changing a language and then selecting CDDA
09-008-15
Service Bulletin/Repair Instructions
3.6L Oil Loss Diagnostic Aid This bulletin involves additional information on oil loss.
SB-09-008-15
Service Bulletin/Repair Instructions
VARIOUS VEHICLES ARE EXPERIENCING LOSS OF OIL, AND POSSIBLY AN OIL LEAKAGE POOLING IN ENGINE VALLEY AND POSSIBLY NEED REPLACING OIL FILTER HOUSING. MODEL 2014. *PE
18-031-15
Service Bulletin/Repair Instructions
Flash: 2.4L, 3.6L Powertrain System Improvements/Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. The following powertrain system improvements/enhancements are included in this software release: Vehicles equipped with a 2.4L engine (sales code ED3 or ED7). ? Charging system duty cycle enhancement to improve starting performance in low ambient temperatures. ? P219A - Bank 1 Air-Fuel Ratio Imbalance. (applies to vehicles equipped with the 4 speed transmission (sales code DFF) only. ? Enhanced Automatic Oil Change Indicator(EAOCI) system enhancements that force the use of the severe duty cycle algorithm anytime the PCM is replaced. The vehicle duty cycle information used in the EAOCI calculation is stored in the PCM and cannot be recovered/transferred when the controller is replaced. As a result, the severe duty cycle is used in these scenarios to ensure the customer receives a timely oil change required message. ? Mode 6 data accuracy enhancement for generic scan tools. Vehicles equipped with a 3.6L engine (sales code ERB). ? U0140 Lost Communication With Body Control Module. Attempting to clear the DTC may be unsuccessful. ? Enhanced Automatic Oil Change Indicator(EAOCI) system enhancements that force the use of the severe duty cycle algorithm anytime the PCM is replaced. The vehicle duty cycle information used in the EAOCI calculation is stored in the PCM and cannot be recovered/transferred when the controller is replaced. As a result, the severe duty cycle is used in these scenarios to ensure the customer receives a timely oil change required message. ? Mode 6 data accuracy enhancement for generic scan tools.
07-002-15 REV. A
Service Bulletin/Repair Instructions
Idler Pulley Noise During Cold Start This bulletin involves replacing the idler pulley. The customer may describe a loud high frequency noise that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees C (32 degrees F) and below.
08-032-15
Service Bulletin/Repair Instructions
RE9 Radio Software Enhancements This bulletin involves updating the radio and navigation software, if required. A customer may experience, one or more of the following conditions: ? Navigation screen locks up or display will be blank. ? Incorrect symbols displayed when entering destination using QWERTY keyboard. ? Navigation feature lockout disable. ? Navigation system resets intermittently. ? Translation improvements/corrections. ? System consistency and operational improvements for menu selections, month/date formatting, and Garmin translation functions. ? Radio system improvements during remote start operation. ? Unable to adjust radio volume using steering wheel switch intermittently. ? Second screen is blank when using split screen function. ? Add China phone book search. ? Some functionality changes for China- keyboard, search, sort and jump. ? Unable to add contacts to the favorite list. ? Unable to dial the phone from the radio, while still able to dial from the phone. ? Unable to delete a cell phone number from the favorite list. ? More space available for phone book entries. ? BlackBerry support for playing songs. ? Reduce ticking noise during CD/USB pause and VR is silent between prompts. ? VR unable to transition from Non-navigation to navigation mode. ? iPod screen is displayed with navigation screen. ? Asian language translation added. ? Highlighted preset continues blinking. ? Takes more then one button press to select preset #10. ? Unable to adjust volume from steering wheel switches. ? Clock adjust pop up message displayed in English rather than current language. ? Can not connect to the phone after it has been disconnect. ? Teleprompter screen shows incomplete text. ? Some functionality for traffic & weather jump button. ? After changing a language and then selecting CDDA ?of? is displayed as a tracking number. ? In ?Set Date Year? only 3 digits are displayed. ? Split map view will
08-033-15
Service Bulletin/Repair Instructions
Flash: RE2 RE3 RE4 RE6 RE7 RB4 RB5 RB6 RB4 Radio Enhancements This bulletin involves updating the radio control head software and navigation if equipped. A customer may experience, one or more of the following conditions: ? Improve AM/FM radio reception. (This only applies to 2013 or 2014 vehicles with RE6, RB6 radios located in Dubai). ? Intermittently the radio may reset. ? Radio display screen shows ?Test Mode?. ? Navigation screen locks up or display will be blank. ? Navigation feature lockout disable (International Only). ? Navigation system resets intermittently. ? Translation improvements/corrections. ? System consistency and operational improvements for menu selections, month/date formatting, and Garmin translation functions. ? Radio system improvements during remote start operation. ? Unable to adjust radio volume using steering wheel switch intermittently. ? Second screen is blank when using split screen function. ? Some functionality for Japanese and Korean - keyboard, search, sort and jump. ? Unable to add contacts to the favorite list. ? Unable to dial the phone from the radio, while still able to dial from the phone. ? Unable to delete a cell phone number from the favorite list. ? More space available for phone book entries. ? BlackBerry support for playing songs. ? Reduce ticking noise during CD/USB pause and VR is silent between prompts. ? VR unable to transition from Non-navigation to navigation mode. ? iPod screen is displayed with navigation screen. ? Asian language translation added. ? Highlighted preset continues blinking. ? Takes more then one button press to select preset #10. ? Unable to adjust volume from steering wheel switches. ? Clock adjust pop up message displayed in English rather than current language. ? Can not connect to the phone after it has been disconnect. ? Teleprompter screen shows incomplete text. ? Some functionality for traffic & weather jump button. ? After ch
08-024-15
Service Bulletin/Repair Instructions
Flash: Service Tire Pressure System Message This bulletin involves updating the Tire Pressure Module (TPM) software and performing a Misc-function routine. The customer may notice a message ?Service Tire Pressure System? displayed on the cluster. On further inspection the technician may find the following Diagnostic Trouble Codes (DTCs): ? C151D - Tire Pressure Sensor Location Undetermined. ? C1581 - Front/Rear Side Tire Pressure Sensor Location Undetermined.
08-018-15
Service Bulletin/Repair Instructions
Flash: Intrusion Transceiver Module Enhancements This bulletin involves updating the Intrusion Transceiver Module (ITM) with new software. ITM may lose the ability to store trigger history.
08-009-15
Service Bulletin/Repair Instructions
Poor GPS Signal Reception This bulletin involves the replacement of the original GPS antenna with a roof mount antenna to improve the Navigation performances. Customer may experience off route conditions due to degrading Navigation satellite signal available from GPS antenna placed in the I/P.
07-002-15
Service Bulletin/Repair Instructions
Idler Pulley Noise During Cold Start This bulletin involves replacing the idler pulley. The customer may describe a loud high frequency noise that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees C (32 degrees F) and below.
18-023-14
Service Bulletin/Repair Instructions
Flash: 2.4L, 3.6L Powertrain System Improvements/Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. The following powertrain system improvements/enhancements are included in this software release:Vehicles equipped with a 2.4L engine (sales code ED3 or ED7). Charging system duty cycle enhancement to improve starting performance in low ambient temperatures. P219A - Bank 1 Air-Fuel Ratio Imbalance. (applies to vehicles equipped with the 4 speed transmission (sales code DFF) only. Enhanced Automatic Oil Change Indicator(EAOCI) system enhancements that force the use of the severe duty cycle algorithm anytime the PCM is replaced. The vehicle duty cycle information used in the EAOCI calculation is stored in the PCM and cannot be recovered/transferred when the controller is replaced. As a result, the severe duty cycle is used in these scenarios to ensure the customer receives a timely oil change required message. Mode 6 data accuracy enhancement for generic scan tools.Vehicles equipped with a 3.6L engine (sales code ERB). Enhanced Automatic Oil Change Indicator(EAOCI) system enhancements that force the use of the severe duty cycle algorithm anytime the PCM is replaced. The vehicle duty cycle information used in the EAOCI calculation is stored in the PCM and cannot be recovered/transferred when the controller is replaced. As a result, the severe duty cycle is used in these scenarios to ensure the customer receives a timely oil change required message. Mode 6 data accuracy enhancement for generic scan tools.
18-023-14 REV. A
Service Bulletin/Repair Instructions
Flash: 2.4L, 3.6L Powertrain System Improvements/Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. The following powertrain system improvements/enhancements are included in this software release:Vehicles equipped with a 2.4L engine (sales code ED3 or ED7). Charging system duty cycle enhancement to improve starting performance in low ambient temperatures. P219A - Bank 1 Air-Fuel Ratio Imbalance. (applies to vehicles equipped with the 4 speed transmission (sales code DFF) only. Enhanced Automatic Oil Change Indicator(EAOCI) system enhancements that force the use of the severe duty cycle algorithm anytime the PCM is replaced. The vehicle duty cycle information used in the EAOCI calculation is stored in the PCM and cannot be recovered/transferred when the controller is replaced. As a result, the severe duty cycle is used in these scenarios to ensure the customer receives a timely oil change required message. Mode 6 data accuracy enhancement for generic scan tools.Vehicles equipped with a 3.6L engine (sales code ERB). Enhanced Automatic Oil Change Indicator(EAOCI) system enhancements that force the use of the severe duty cycle algorithm anytime the PCM is replaced. The vehicle duty cycle information used in the EAOCI calculation is stored in the PCM and cannot be recovered/transferred when the controller is replaced. As a result, the severe duty cycle is used in these scenarios to ensure the customer receives a timely oil change required message. Mode 6 data accuracy enhancement for generic scan tools.
18-023-14REV.A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
1802314
Service Bulletin/Repair Instructions
2.4L, 3.6L Powertrain System Improvements/Enhancements
18-059-14
Service Bulletin/Repair Instructions
Flash: Improved High Altitude Performance This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. The customer may complain of less then desired engine performance at high altitude.
1805914
Service Bulletin/Repair Instructions
Improved High Altitude Performance
18-054-14
Service Bulletin/Repair Instructions
Intermittent Extended Crank, Long Crank Time. This bulletin involves inspecting the Bank 1 Camshaft Position Sensor serial number and if necessary, replacing the sensor. A small number of customers may experience an intermittent 1 to 5 second extended crank condition when starting their vehicle. No DTCs will be present when this occurs.
1805414
Service Bulletin/Repair Instructions
Intermittent Extended Crank, Long Crank Time.
08-030-14REV.A
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
08-066-14
Service Bulletin/Repair Instructions
Flash: RE9 Radio Enhancements This bulletin involves updating the radio and navigation software, if required. A customer may experience, one or more of the following conditions: Navigation screen locks up or display will be blank. Navigation feature lockout disable. Navigation system resets intermittently. Translation improvements/corrections. System consistency and operational improvements for menu selections, month/date formatting, and Garmin translation functions. Radio system improvements during remote start operation. Unable to adjust radio volume using steering wheel switch intermittently. Second screen is blank when using split screen function. Add China phone book search. Some functionality changes for China- keyboard, search, sort and jump. Unable to add contacts to the favorite list. Unable to dial the phone from the radio, while still able to dial from the phone. Unable to delete a cell phone number from the favorite list. More space available for phone book entries. BlackBerry support for playing songs. Reduce ticking noise during CD/USB pause and VR is silent between prompts. VR unable to transition from Non-navigation to navigation mode. iPod screen is displayed with navigation screen. Asian language translation added. Highlighted preset continues blinking. Takes more then one button press to select preset #10. Unable to adjust volume from steering wheel switches. Clock adjust pop up message displayed in English rather than current language. Can not connect to the phone after it has been disconnect. Teleprompter screen shows incomplete text. Some functionality for traffic & weather jump button. After changing a language and then selecting CDDA ?of? is displayed as a tracking number. In ?Set Date Year? only 3 digits are displayed. Split map view will not cancel. Map screen turns black when driving. Some pop up message characters is displayed with ?!#?. Traffic programming slow to start.
18-034-14 REV. A
Service Bulletin/Repair Instructions
P0520- Engine Oil Pressure Sensor Circuit This bulletin involves replacing the oil pressure sensor with a revised part. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code (DTC) has been set: P0520 - Engine Oil Pressure Sensor Circuit
18-034-14
Service Bulletin/Repair Instructions
P0520- Engine Oil Pressure Sensor Circuit This bulletin involves replacing the oil pressure sensor with a revised part. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code (DTC) has been set: P0520 - Engine Oil Pressure Sensor Circuit
SB-18-034-14
Service Bulletin/Repair Instructions
ON SOME MODEL VEHICLES AND JEEPS, (MY 2013-2014)MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATES AND DIAGNOSTIC TROUBLE CODE (DTC) IS SET REGARDING ENGINE OIL PRESSURE SENSOR CIRCUIT. *PE
09-001-14
Service Bulletin/Repair Instructions
Hard Contact Knocking Noise In Engine Compartment Primarily While Turning Left This bulletin involves replacing the rear engine mount bracket. Hard contact knocking noise in the engine compartment caused by contact between the Rear Engine Mount Bracket and the fastener on the Power Transfer Unit (PTU). Noise heard primarily while turning left.
9003081
Service Bulletin/Repair Instructions
Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
0900114
Service Bulletin/Repair Instructions
Hard Contact Knocking Noise In Engine Compartment Primarily While Turning Left
24-002-14
Service Bulletin/Repair Instructions
Driver And Passenger HVAC Blower Air Temperatures Are Not The Same When ?Sync? Setting Mode Is Selected And Headlamps Always Stay On. This bulletin involves selectively replacing the solar sensor. Customers may experience the following condition: When using the Automatic Temperature Control ?SYNC? mode, left and right outlet temperatures do not match regardless of the desired temperature setting is the same. Occupants will experience being cold (winter time), on either passenger or driver side, even though the temperature setting is the same. Headlamps are always staying on, when they are set to Auto mode.
2400214
Service Bulletin/Repair Instructions
Setting Mode Is Selected And Headlamps Always Stay On
9002519
Service Bulletin/Repair Instructions
82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
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Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.