Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
EDM-17-001
This communication provides instructions to install an Emergency rear hatch release latch required on certain 2013-2017 Chrysler Amerivan PT vehicles. This latch was not installed on vehicles built during November 2016 and May 2017.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.