23-015-20
Service Bulletin/Repair Instructions
Disinfectant Solution Recommended for COVID-19
Vehicle report
2012 FCA ALL MODELS
Service bulletins
144 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
08-049-20
Service Bulletin/Repair Instructions
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
18-039-20
Service Bulletin/Repair Instructions
Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
63986
Service Bulletin/Repair Instructions
Customer Satisfaction Notification V41 Steering Damper Updated Dealer Instructions
D-20-03 Rev. A
Service Bulletin/Repair Instructions
Suspension of Operations at QEC Part Return Center and Part Chargebacks - Excluding Core Returns (Rev. A)
S2025000003
Service Bulletin/Repair Instructions
Persistent or Repeating P013A and / or P014C DTC
9004022
Service Bulletin/Repair Instructions
Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed. Individual parts include: - Compressor - Valve block - Individual hoses - Temp sensor - Shield - Air line clips NOTE: in most situations when a new compressor is needed, the compressor as a separate part is the correct repair, and the assembly would not be required.
31-003-19
Service Bulletin/Repair Instructions
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
31-004-19
Service Bulletin/Repair Instructions
Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
31-005-19
Service Bulletin/Repair Instructions
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
31-006-19
Service Bulletin/Repair Instructions
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
59236
Service Bulletin/Repair Instructions
MUFFLER AND TAILPIPE- EXHAUST
59667
Service Bulletin/Repair Instructions
COIL - IGNITION
59078
Service Bulletin/Repair Instructions
MOTOR AND GEAR - POWER LIFT
59076
Service Bulletin/Repair Instructions
MODULE-AIR BAG CONTROL
59043
Service Bulletin/Repair Instructions
Bracket - Gearshift
59030
Service Bulletin/Repair Instructions
Module - Electronic Limited Slip Differential
59037
Service Bulletin/Repair Instructions
CALIPER ASSEMBLY - DISC BRAKE
59041
Service Bulletin/Repair Instructions
Radio - Multi Media
59075
Service Bulletin/Repair Instructions
SENSOR - ANTI-LOCK BRAKES
59034
Service Bulletin/Repair Instructions
BRACKET ASSY - STEERING COLUMN GEAR SHIFT
59045
Service Bulletin/Repair Instructions
Wheel - Aluminum
9003220
Service Bulletin/Repair Instructions
RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
68295438A
Service Bulletin/Repair Instructions
Turbocharger There is an exhaust brake switch improvement on the latest Powertrain Control Module (PCM) flash update detailed in a Service Bulletin under Vehicle Performance. This new PCM software fixes an issue where the exhaust brake mode would default to an ?on setting? in the PCM but not update the EVIC and therefore the exhaust brake switch would not indicate the correct exhaust brake mode status on the dash. Do not replace the turbocharger for complaints of exhaust brake operating when the switch is off. Replacing the turbocharger will not address these complaints. Update the PCM with the new software version to correct this issue.
68248448A
Service Bulletin/Repair Instructions
Shock Absorber Assembly, Rear Suspension - Right Side. Do not replace right rear shock assembly for noise. Please call Steve Lin cell (909) 569-5117. If you do not receive a return call within 15 minutes, then proceed with the repair
68243263A
Service Bulletin/Repair Instructions
Power Distribution Center DETROIT AND CHICAGO AREA - NO START DUE TO DEAD BATTERY, VACUUM PUMP ALWAYS RUNNING, suspect PDC (aka TIPM) P/N 68243263AC. Please call Fernando Betancourt at cell (248) 202-7871 prior replacing any PDC/TIPM If there is no answer or call back within 15 minitues, please proceed with repairs.
68240156A
Service Bulletin/Repair Instructions
Radio Frequency Module RF_HUB If customer complain is "Key not detected" show in the cluster and/or car will not start, before replacing RF_HUB please contact Majdi Yaqub at cell (248) 763-5747. If no response in 15 minutes, proceed with repair.
68236153A
Service Bulletin/Repair Instructions
Module - Body Controller Please contact Dennis Gauthier at cell (248) 613-9756 before replacing the part. If no response is received within 15 minutes, then please proceed with repair.
68233701A
Service Bulletin/Repair Instructions
Trans Pan or Gasket If your repair requires replacing one of the two part numbers for a leak prior to the repair please take a photo of the issue and send it to jason.lebeau@fcagroup.com
68217550A
Service Bulletin/Repair Instructions
Speaker and Amplifier This TechTip applies to only 2015MY Charger (LD) and 300 (LX) equipped with Harman Kardon Audio Group (sales code AY1). It is possible that the 3.5" speakers sound distorted or blown and bass is severely lacking, even at high volume. Engineering is aware of this issue and a corrective action release is scheduled for end of April 2015. Replacing the speakers or amplifier will not correct the issue. Do not replace a component until after the corrective action is available and the reflash is attempted. If additional assistance is required, then contact Darren Passalacqu at 248-512-6705.
68209745A
Service Bulletin/Repair Instructions
Fan Support Assembly, Fan Support Bearing, Fan Pulley If a vehicle comes in with a complaint of front engine noise or is towed in for a seized pulley condition, and it is diagnosed as a fan support bearing failure please contact Christine Donegan with STAR Support Center at 1 (866) 799-1692 ext. 1257 for further instructions. The fan support assembly with bearing still assembled and fan pulley should be returned via Fast Track process. Cummins is actively investigating this issue and would like to receive suspect components from the field for further investigation and testing and would potentially like to visit the failure on site if possible. If no response in 15 minutes, please continue with repair.
68188992A
Service Bulletin/Repair Instructions
Radiator Issue 1 - Several Cooling modules have been found with the radiator and engine cooling system clogged or restricted with some kind of sediment. Corporate Engineering needs more samples of this condition to determine the root cause of the sediment. If you determine you have a clogged or restricted engine cooling system, please call Keith Kerby on his cell (248) 420-5540 prior to flushing the system. ~ Mexican Dealers please call Ricardo Lozada at cell 52 1551 370 3187. If no response in 15 minutes, continue with repair.~ Issue 2 - If replacing a radiator for a leaking end tank, make sure to replace the thermostat / housing also with part number 68136754AA.
68155899A
Service Bulletin/Repair Instructions
Sensor Assy - Rear ABS Wheel Speed Prior to replacing a rear wheel speed sensor with one of these two fault codes C0037-4A (left rear wheel speed sensor-incorrect component installed) or C003A4A (right rear wheel speed sensor-incorrect component installed), please call Ibrahim Akkacha on his cell at (248) 202-4516. If no response within 15 minutes, please continue with the repair.
68145624A
Service Bulletin/Repair Instructions
Steering Column Control Module (SCCM) Please note the steering angle sensor(SAS) is not included with the SCCM/Clockspring.~ Please refer to section 19 steering gear for servicing the SAS
68145576A
Service Bulletin/Repair Instructions
Windshield Prior to replacing this part for a cracked condition, please contact Mark Jakubisin at cell (586) 612-3438. If you are unable to get a response within 15 minutes, please continue with the repair.
68144154A
Service Bulletin/Repair Instructions
Adapter and Guide Pins - Front Brake For a rattle condition traced to a front brake caliper, please call Mark Randall on his cell at (248) 520-3863. If no answer, please leave last 8 of VIN, dealer code, whether right or left front, and a call back number. Then proceed to replace entire caliper assembly including adapter and pads, saving parts for FasTrack return.
68141898A
Service Bulletin/Repair Instructions
Sensor - Rear ABS Wheel Speed Prior to replacing a rear wheel speed sensor with one of these two fault codes C0037-4A (left rear wheel speed sensor ? incorrect component installed) or C003A4A (right rear wheel speed sensor ? incorrect component installed), please call Ibrahim Akkacha on his cell at (248) 202-4516. If he doesn?t respond within 15 minutes, please continue with the repair.~
68140568A
Service Bulletin/Repair Instructions
Steering Column If vehicle comes in for steering column replacement, verify column installed. Go to Info Column in Star Parts and open the flow chart to determine which column is installed. If column is Daimler, verify that a replacement Daimler column is in stock and use for replacement. If no Daimler column is in stock, replacement must use Presta column (which require a number of other componenets to be replaced). For more information and details on PN's, see L-Series Flowchart in Star Parts. Contact parts specifying for assistance regarding correct part numbers, for technical assistance contact Star.
68100740A
Service Bulletin/Repair Instructions
2nd row pull strap Prior to replacing this component please call Brad Barringer at cell (971) 209-5206. If no response in 15 minutes proceed with repair.
68085740A
Service Bulletin/Repair Instructions
Engine Out NOx Sensor Bank 1, Sensor 2 If causal part replacement is the System Out NOx sensor (Bank 1, Sensor 2) PNs 68085740AA, 68197109AA, please file claim under LOP 250810.
68073732A
Service Bulletin/Repair Instructions
Door Speaker Many speakers on VFs built 1/1/14-9/29/14 were misassembled. If the customer has a VF built during this time frame and states either of the door speakers are inoperative, crackle, or sound distorted, please replace BOTH door speakers to ensure the customer will not have to return again due to the same failure.
68072161A
Service Bulletin/Repair Instructions
Rear Shock Absorber This Tech Tip only applies to LA/LD 2015 MODEL YEAR vehicles in SE Michigan (and surrounding area). ~ If there is a Leak from the rear shocks, before replacing this part please contact Abdul Rauf at cell (248) 818-0957. If you do not hear back in 15 minutes please continue with the repair.
68002441A
Service Bulletin/Repair Instructions
MAF Sensor If causal part replacement is the mass air flow sensor, PN 68002441AC, please file claim under LOP 084520
66046114A
Service Bulletin/Repair Instructions
Switch - Multifunctional Prior to replacing this part please contact Dennis Gauthier on his cell phone at cell (248) 613-9756. If there is no response within 15 minutes, then proceed with the necessary repair.
55057355A
Service Bulletin/Repair Instructions
Power Steering Column Condition 1: All Parts / 2014 Only:~ Prior to replacing a power steering column because the tilt feature is not functioning check for a unplugged or loose connection at its motor. The motor can be accessed through the steering column opening cover in the instrument panel. If after confirming a proper connection and the tilt feature still doesn't function, then please call Mike Wicker at cell (248) 821-9350 or e-mail mdw12@chrysler.com.~ If a response is not received within 15 minutes, then proceed with the necessary repair.~ Condition 2: All Parts / All MY Listed:~ If vehicle comes in for steering column replacement, verify column installed. Go to Info Column in Star Parts and open the flow chart to determine which column is installed. If column is Daimler, verify that a replacement Daimler column is in stock and use for replacement. If no Daimler column is in stock, replacement must use Presta column (which require a number of other componenets to be replaced). For more information and details on PN's, see W-Series Flowchart in Star Parts. Contact parts specifying for assistance regarding correct part numbers, for technical assistance contact Star.
04800696
Service Bulletin/Repair Instructions
Engine Flex plate If you are replacing this part for a warranty issue, please photograph engine / transmission alignment dowels and holes. Please send a clear photo of each engine dowel and transmission dowel hole (4 photos total) to jason.lebeau@fcagroup.com
04627465A
Service Bulletin/Repair Instructions
Cooled EGR Assembly This Tech Tip applies to Ram DJ, D2, DD trucks for 2014 and 2015 model years equipped with the 6.4 ESA and 6.4 ESB HEMI Heavy Duty engines. Please contact engineering prior to replacing any components if the vehicle has a P1404, P0404, P0405, or P0406 DTC code. Engineering would like to collect freeze frame data on units with these DTC codes. Please contact Russ Craig on cell (248) 420-5675. If no response in 15 minutes, proceed with repair.
04584559A
Service Bulletin/Repair Instructions
Steering Gears, Pumps and Hoses This tech tip applies to vehicles built before 12-23-2010, these vehicles can exhibit a squeak or rubbing noise when turning the steering wheel. Do not replace the steering gear, steering pump, power steering pressure hose or power steering return hose before investigating the dash seal ring. The source of the noise may be the sealing ring under the dash seal. To correct the issue apply MOPAR product part number 04318070AD (Silicone Spray Lube) to the inner dash seal interface and also the outer engine compartment interface. Do not use any alternate lubricants. If MOPAR product part number 04318070AD (Silicone Spray Lube) is not available then replace the assembly.
04429639
Service Bulletin/Repair Instructions
Fan Support Assembly, Fan Support Bearing, Fan Pulley If a vehicle comes in with a complaint of front engine noise or is towed in for a seized pulley condition, and it is diagnosed as a fan support bearing failure please contact Christine Donegan with STAR Support Center at 1 (866) 799-1692 ext. 1257 for further instructions. The fan support assembly with bearing still assembled and fan pulley should be returned via Fast Track process. Cummins is actively investigating this issue and would like to receive suspect components from the field for further investigation and testing and would potentially like to visit the failure on site if possible. If no response in 15 minutes, please continue with repair.
5KC791X9A
Service Bulletin/Repair Instructions
Seat Belt Retractor Prior to ordering or replacing this part, please contact Gary Gebski at Cell (248) 807-5874. If no response in 15 minutes, proceed with ordering the part.
9003109
Service Bulletin/Repair Instructions
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
9003694
Service Bulletin/Repair Instructions
Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
9003687
Service Bulletin/Repair Instructions
Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
9003681
Service Bulletin/Repair Instructions
Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
20346
Service Bulletin/Repair Instructions
68085119AE: Inspect and Return: Exhaust Pipe Assy - Frt W/Catalytic Converter You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68085119AE. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 26 August, 2016.
20381
Service Bulletin/Repair Instructions
68192206AC- Inspect and Return: Line Assy - A/C Discharge You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68192206AC. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 26 August, 2016.
55111275A$
Service Bulletin/Repair Instructions
Sun Sensor Multi zone Auto Climate Control systems. Left and right outlet temperatures do not match when system is in "sync" . Occupants will experience being cold ( winter time), on either passenger or driver side, even though the temperature setting is the same. Root cause: Suspect sun senors ( PN 55111274AA and 55111275AA). THERE WILL BE NO DTC FOR THE SUN SENSOR active or stored. The issue is diagnosed by using an INCANDESCENT (not LED) shop lamp. Shine the shop lamp on the left side of the sensor, then on the right side of the sensor, while monitoring sensor output with STARSCAN. The reading should change from 0 (or near zero) to about 20 to 40. The important thing is that the left and right readings are the same, and that they change when the lamp is shone on it.
68066351A$
Service Bulletin/Repair Instructions
Keyfob 2016 Vehicle Keyfobs with Passive Entry Keyless Go Feature - Engineering is investigating a keyfob unable to program or no function or low keyfob coin battery condition.~ Prior to replacing keyfob on MY16 vehicles, please contact Raja Charabuddi on cell (248) 202-7313. If no response within 15 minutes, proceed with repair.
Z5091195A$
Service Bulletin/Repair Instructions
RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
68277402A
Service Bulletin/Repair Instructions
Adaptive Cruise Control Sensor 1) If you are replacing this part due to the cluster displaying Clean Radar Sensor in Front of Vehicle or DTC C1266 ACC Sensor Blinded, please verify that there is no blockage in front of the sensor. Blockage can occur from mud, ice, snow, front end damage, bracket damage, the sensor not attached to the bracket properly or an aftermarket fascia installed. This fault can occur intermittently in muddy or icy/snowy conditions and is considered normal operation. Under some circumstances, a misaligned sensor can also cause the C1266 DTC, please complete an alignment procedure. No replacement is required.~ 2) If you are replacing this part due to the cluster displaying ?ACC/FCW Unavailable Service Required?, please check the DTC fault codes. This will indicate which module needs to be serviced (TCM, PCM, ESP/ABS, etc). This fault is not due to the ACC Sensor. No sensor replacement is required.~ 3) If you have fault code DTC C125E ACC Sensor Adjustment Required, please verify that the radar sensor is fully seated in the clips and there is no damage (if clips are damaged on a 2013 or earlier vehicle, order P/N 68085813A$, otherwise please replace the module), please verify there is no blockage to the sensor due to mud, ice, snow, front end damage, bracket damage or the sensor not attached to the bracket properly. Perform the Vertical Alignment and the Electronic Horizontal Alignments procedure as stated in the service manual. Please note, if the horizontal alignment procedure will not complete, check the vertical alignment and confirm that the sensor is seated properly. Rerun the horizontal alignment procedure. No sensor replacement is required. **Hints for running Horizontal Alignment procedure: A) Verify speed is between 45 and 75 mph, B) verify the road is relatively straight with signs, poles, guard rails, etc C) Do not tail a vehicle too closely this inhibits the learning procedure
15895
Service Bulletin/Repair Instructions
Inspect and Return: LATCH ASSY- DOOR RR POWER LOCKING LT You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of following part numbers: 04589279AJ. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 26 April, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
08-031-16
Service Bulletin/Repair Instructions
Hands Free Module Prompts Begin Erroneously This bulletin involves diagnosing and based on outcome, either performing a USB flash or replacing the Mopar accessory Hands Free Module (HFM). A customer may experience the Uconnect prompts begin to play without pressing the Voice Recognition (VR) button. The prompt may repeat itself two or three times before exiting. The customer satisfaction enhancements are included with this software release. NOTE: After the HFM has been updated it will receive these enhancements: · Reduced ?Device Reading? wait time after connecting a device to the remote USB port. · Call / dial separation improves upon names being recognized as phone numbers. · Improved sound quality during Bluetooth streaming. · Increased iPod and iPhone compatibility. · SMS messaging support via Mobile Application Part (MAP) protocol (not all phones support the MAP protocol). · Added ?None of These? and ?Correction? to the phone book prompt menu for better handling of similar names. · Previous button will return the song currently being played to the beginning of the track. · AirPlay feature ?Dock Connector? no longer needs to be manually selected on Apple devices. This will resolve the ?No Audio? condition when the device is connected to the remote USB port and dock connector is not selected. NOTE: USB mode resume will no longer 'resume' after ignition is OFF.
14975
Service Bulletin/Repair Instructions
Control Module - Transmission Controller You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of part number 68249614AA. Replacement part number is 68294441AA which is in stock and currently available. Please return suspect parts back to your facing depot using Return Code 02, before 02 March, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
14912
Service Bulletin/Repair Instructions
Transmission Assy. -Transmission Kit You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of Transmissions. See attachments for identifying suspect stock, and page tw o for suspect part number list. Please return suspect parts back to your facing depot using Return Code 02, before 01 March, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
14941
Service Bulletin/Repair Instructions
Headlamp Assy -Frt R/L You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part numbers:68214396AB, & 68214397AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 01 March, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
14963
Service Bulletin/Repair Instructions
Hub &Bearing Assy -Rr Wheel Brake: Hub-Sleeve Assy -Rr Wheel Brake Rt/Lt You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of follow ing part numbers:68184746AC, 68184742AB, 68184743AB. Replacement part numbers are:68184746AD, 68184742AC, 68184743AC Please return suspect parts back to your facing depot using Return Code 02, before 01 March, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
14895
Service Bulletin/Repair Instructions
Inspect and Return: Module You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68301070AA. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 29 February, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
RL108213A$
Service Bulletin/Repair Instructions
NAG1 (5A580) Valve Body As per Warranty Bulletin D-13-22, please use R2108213A$ valve body for all Warranty (W), Mopar (M) and Mopar Vehicle Protection (F) claims.~ Assembly also includes Filter (52108325AA) and Gasket (52108332AA).~
18SP731
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
09-007-15
Service Bulletin/Repair Instructions
Engine Oil Consumption Guideline Engines require oil to lubricate and protect the load bearing and internal moving parts from wear including cylinder walls, pistons and piston rings. When a piston moves down its cylinder, a thin film of oil is left on the cylinder wall. During the power stroke, part of this oil layer is consumed in the combustion process. Varying rates of oil consumption are accepted as normal in all engines. The accepted rate of oil consumption for engines used in the vehicles listed above is 1 quart (0.946 liter) in 2,000 miles (3,200 km) for the 1st 50,000 miles (80,467 km). For vehicles with more then 50,000 miles (80,467 km) the acceptable oil consumption for engines is 1 quart (0.946 liter) in 750 miles (1,207 km). There are many factors that can affect a Owner's concern with oil consumption. Driving habits and vehicle maintenance vary from owner to owner. Inspect each condition listed below prior to determining if the vehicle in question has abnormal engine oil consumption. If abnormal oil consumption is suspected, refer to the detailed diagnostic procedures available in DealerCONNECT> TechCONNECT under: Service Info> 09 - Engine> Diagnosis and Testing - Oil Consumption Test And Diagnosis.
11999
Service Bulletin/Repair Instructions
Return: Receiver -Wireless Control Module
68140664A
Service Bulletin/Repair Instructions
Compressor HVAC compressor is inoperative. Before replacing the compressor call FCA Release Engineer Mark Briolat at cell (248) 345-0127. If no response in 15 minutes, continue with the repair.
68227808A
Service Bulletin/Repair Instructions
Rear Differential or Rear Differential Actuation Motor If you are attempting to repair a whistling/high pitched noise from the rear differential area FCA is currently working on a fix for the concern. Please do not replace the differential motor or the rear differential module for this concern until futher notice
82212043A
Service Bulletin/Repair Instructions
Drop in Bedliner Under-the-Rail Rambox Bedliner CANNOT be installed on MY 2015 Ram trucks manufactured after January 1, 2015 due to a sheet metal form change.
11980
Service Bulletin/Repair Instructions
Inspection and Return: Hydro-Booster, -Power Brake.
11968
Service Bulletin/Repair Instructions
Warranty Newsletter ?Volume 1, Issue 6
11918
Service Bulletin/Repair Instructions
Inspection and Return: Gear Assy, Steering Rack & Pinion.
11914
Service Bulletin/Repair Instructions
Return: Converter Assy, Torque
11915
Service Bulletin/Repair Instructions
Inspection and return ofPN 52124810AG and 52124811AG - Lower Control Arms
68003852A
Service Bulletin/Repair Instructions
Shock Absorber Assembly, Rear Suspension - Right Side Do not replace right rear shock assembly for noise. Please call Steve Lin office (248) 944-5959 or cell (909) 569-5117. If you do not receive a return call within 15 minutes, then proceed with the repair
11872
Service Bulletin/Repair Instructions
1WH32DX9AB Inspection and Return: Bin -Structural Bin
11836
Service Bulletin/Repair Instructions
Inspection and Return: Air Induction Kit -Cold Air.
11798
Service Bulletin/Repair Instructions
56029558AI, Inspection and Return: Control Module -Electronic Suspension.
11807
Service Bulletin/Repair Instructions
68157915AB, RETURN: SHIELD ASSY-RR SHOCK
11774
Service Bulletin/Repair Instructions
Return: Indicator Assy.- Engine Oil Level
D-15-16
Service Bulletin/Repair Instructions
Reduction of Skill Level Training Requirements for "Replace Only" Automatic Transmissions/Transaxles
05149167
Service Bulletin/Repair Instructions
Crankshaft Position Sensor Before replacing this part due to a P0335 fault code, please contact Tom Nies at cell (248) 494-0187. Engineering is interested in the condition(s) present when the fault occurs.~ If no response is received within 15 minutes, then continue with repair.~ If possible, please send Freeze Frame data and Mark Sync Event data to tom.nies@fcagroup.com~ To Retrieve Marks Data on WiTech:~ 1) Choose ?Monitors? and select ?OBDII Monitors? from the drop down box.~ 2) At the next Screen, choose ?Cam Crank Synchronization Monitor?.~ 3) Once you select the Cam Crank Synchronization event Monitor, you will get to the three pages of Marks Event Data
11768
Service Bulletin/Repair Instructions
68184748AB, Inspection and Return: Bearing Assy.-Frt.Wheel.
11783
Service Bulletin/Repair Instructions
Airbag Recall Return Material Utility Update
1NV00LU5
Service Bulletin/Repair Instructions
CARPET ASSY - FLOOR Do not replace Carpet due to exposed floor pan or carpet white backing along the Sill or B-Pillar Trim. Please rake (rub) a plastic or non-abrasive tool (e.g. credit card edge) to relax the carpet backing and fibers such that fibers stand up and the carpet backing is no longer exposed. Replace Carpet if backing is still visible. Do not replace Carpet that exhibits bulging or intrusion into front passenger footwell. Please assess and reposition Carpet to flush position. If Carpet repositioning is difficult, remove Kick Panel and maneuver Wire Harness as necessary.
1VH87DX9
Service Bulletin/Repair Instructions
Air Bag Module - DRIVER Before replacing this part, due to horn not working, please contact Chuck Hood at cell (248) 613-7591. If you don't receive a response within 15 minutes, then continue with repair procedure
56029558
Service Bulletin/Repair Instructions
Air Suspension Control Module (ASCM) Please do not replace this part (Air Suspension Control Module) prior to speaking with STAR agent or engineering. DO NOT discard or return original Air Suspension Control Module until vehicle is confirmed fixed. If the diagnostic procedure has led you to replace this part please contact STAR center or Matt Federspiel (248) 425- 1721. If no return call in 15 minutes, proceed with repair.
68070702
Service Bulletin/Repair Instructions
O2 Sensor If your dealership is located within 1-2 hours of Metro Detroit, please contact Nadeem Akhtar at cell (734) 417-7332 before replacing this part, as engineering would like to evaluate vehicles with this issue.~ If no response is received within 15 minutes, then continue with repair.~ In all other cases, before replacing this part due to a P0141 fault code, please perform the normal diagnostic routine for this Diagnostic Trouble Code.~ If there is no trouble found, and the fault is stored, DO NOT replace the O2 Sensor, instead, perform the following procedure:~ 1. Clear the P0141 fault.~ 2. Soak the car for over 6 hours.~ 3. Turn the key to the ?on? position for 3 seconds (Do NOT crank the engine).~ 4. Turn the key directly to ?crank?.~ 5. Test drive the vehicle for two separate 6-minute drive cycles with a ?key-off? in between drive cycles.
68079375
Service Bulletin/Repair Instructions
Crankshaft Position Sensor Before replacing this part due to a P0335 fault code, please contact Andrew Acton at cell (248) 421-4130. Engineering is interested in the condition(s) present when the fault occurs.~ If no response is received within 15 minutes, then continue with repair.~ If possible, please send Freeze Frame data and Mark Sync Event data to andrew.acton@fcagroup.com~ To Retrieve Marks Data on WiTech:~ 1) Choose ?Monitors? and select ?OBDII Monitors? from the drop down box.~ 2) At the next Screen, choose ?Cam Crank Synchronization Monitor?.~ 3) Once you select the Cam Crank Synchronization event Monitor, you will get to the three pages of Marks Event Data.
68105738
Service Bulletin/Repair Instructions
Key Fobic Prior to replacing the Receiver-Wireless Ignition Node (WIN) for any confirmed failure mode on vehicles built prior to November 21, 2013, perform TSB 18-009-14 (or later bulletin), which updates the Powertrain Control Module (PCM) software preventing Secret Key Code ID corruption (Note: If the PCM software is not at the latest level as defined by the TSB, the existing Key Fobs will not work with the replaced WIN due to the Secret Key ID code being Corrupted!).~ Important Action: Print this GPOP and provide to installing Technician to ensure this verification and possible PCM Flash update is performed prior to WIN replacement!
68166807
Service Bulletin/Repair Instructions
Brake booster If brake booster loses assist and there is engine oil found in the booster, please replace brake booster, brake booster vacuum line 68082161AE, engine mounted vacuum pump PN 05047967AB, and master cylinder PN 68192615AA for ATX or PN 68192625AA for MTX. Please call Tim Parks at 248-245-9395 with the VIN, dealer code, and verify part numbers in order for parts to be Fastracked back to FCA for analysis. Thank you.
68234120
Service Bulletin/Repair Instructions
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~ Issue 2.; During a Travel Link software update.....The radio locks up and displays "Software Missing" with a green screen. Please contact Nabil Issa at cell (248) 941- 8720 or Reggie Philip at cell (678) 330-0255. IMPORTANT - Do not clear codes, perform a battery reset, or remove the radio before calling. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair.
68249197
Service Bulletin/Repair Instructions
Tire pressure sensor Ram trucks Built after November 2014, with a TPM lamp on and Active trouble codes: C1501-31, C1502-31, C1503-31, C1504-31, C1505-31, or C1506-31 No sensor signal.~ Prior to replacing any components please contact Raja Charabuddi on cell (248) 202-7313, if no response within 15 proceed with repair.
RL259301
Service Bulletin/Repair Instructions
Valve Body Assy - 8-Speed Use newly launched remanufactured R8259301A$ VB assy instead of OE version RL259301A$ for replacements under Warranty (W), Mopar (M) and Mopar Vehicle Protection (F) claims per warranty bulletin D-13-22.
Z5091195
Service Bulletin/Repair Instructions
RES radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
11706
Service Bulletin/Repair Instructions
Follow-Up: Renegade VIN Glove BoxNotifications Already in GloveBox
11728
Service Bulletin/Repair Instructions
RL234251AA, Return: Valve Body
11742
Service Bulletin/Repair Instructions
68281390AA, Inspection and Return: BRAKE PAD -SET
11749
Service Bulletin/Repair Instructions
D-11-01 Alternate Transportation for Warranty,Recall and Mopar Repairs (Replaced by D-15-15)
11750
Service Bulletin/Repair Instructions
D-11-53 Claim Processing Guidelines - Loaner Vehicle Expenses under Warranty (Replaced by D-15-15)
11699
Service Bulletin/Repair Instructions
Inspection and Return of Headlamp Assy. Frt Rt. / Lt
11716
Service Bulletin/Repair Instructions
Inspection and Return of Jumper - Fuel Pressure Sensor
11717
Service Bulletin/Repair Instructions
05181513AC, Return: Rotor - Frt. Wheel Brake
52104858A
Service Bulletin/Repair Instructions
Clutch Master Cylinder If you are changing this component please call Jeff Sawruk (248) 705-4027. If Jeff is not available within 15 minutes continue with the repair.
52121859A
Service Bulletin/Repair Instructions
Exhaust system gaskets & clamps Anytime the turbocharger is removed/replaced, the turbocharger gasket, turbocharger outlet seal, and turbocharger band clamp must be replaced. In addition, if the front exhaust pipe is removed/replaced, always replace the turbocharger outlet seal and band clamp. The turbocharger gasket, turbocharger outlet seal, and turbocharger outlet band clamp will take a set when secured to the mating surface and is allowed to heat up and cool down. If the mating surfaces are separated, do not reuse these parts
D-15-15
Service Bulletin/Repair Instructions
Alternate Transportation Guidelines for Courtesy Transportation Program / Dealer Service Loaner Program and Rental Vehicles
68157026A
Service Bulletin/Repair Instructions
Power Sliding Backlight Prior to replacing this part for not opening or closing, please contact Mark Jakubisin at cell (586) 612-3438 . If you are unable to get a response within 15 minutes, please continue with the repair.
68143894A
Service Bulletin/Repair Instructions
Cooing Fan Module Before replacing this part please call Frank Provenzano at cell (248) 379-1126. If a response is not received within 15 minutes, then proceed with necessary repair.
68141376A
Service Bulletin/Repair Instructions
A/C Pressure transducer A/C inop. Call Sorin Manaila at cell(586) 262-6303 before replacing the pressure tranducer. If no response in 15 minutes, please proceed with repair.
D-14-15
Service Bulletin/Repair Instructions
SE BC PILOT - NEW Alternate Transorptation Guidelines (Rev F)
D-14-16
Service Bulletin/Repair Instructions
SE BC PILOT - NEW Alternate Transorptation Guidelines (Rev G)
68054772A
Service Bulletin/Repair Instructions
Power Sliding Backlight Cable Prior to replacing this part for not opening or closing, please contact Mark Jakubisin at cell (586) 612-3438. If you are unable to get a response within 15 minutes, please continue with the repair.
05026216A
Service Bulletin/Repair Instructions
Wireless Control Module If ordering this WCM for a TPM lamp on~ Before disconnecting the WCM or vehicle battery please contact Matt Messing on his cell at (248) 904-5420. If no response within 15 minutes please proceed with repair.
68159834A
Service Bulletin/Repair Instructions
Axle If you are replacing this component for whine or howl concerns please contact Dennis Battle prior to replacing the unit. Dennis Battle can be reached on his cell (734) 231-1540, but if unavailable within 15 minutes leave a message and continue with the repair.
68084189A
Service Bulletin/Repair Instructions
Seal, Pinion If you are replacing this component on a 2014 or 2015 model year vehicle. Engineering is looking for information about the condition. Please call Dennis Battle on his cell (734) 231-1540. If Dennis is unavailable with 15 minutes proceed with the repair.
1VH87DX9A
Service Bulletin/Repair Instructions
Air Bag Module - DRIVER Before replacing this part, due to Horn not working, please contact Chuck Hood at cell (248) 613-7591. If you don't receive a response within 15 minutes, then continue with repair procedure.
82214739A
Service Bulletin/Repair Instructions
Spare Tire Kit For vehicles with Alloy Wheels, an adapter is required (not included) to connect the alloy wheel to the spare tire winch cable when storing under the vehicle. The adapter is part number 04670687AA and requires three (3) mounting nuts 68150129AA
68103198A
Service Bulletin/Repair Instructions
A/C Compressor No A/C function. Compressor seems to be seized. Before replacing the compressor call Peter Gianino at cell (586) 899-4946. If no response in 15 minutes, please continue with repair
52022434A
Service Bulletin/Repair Instructions
Fuel Delivery Module Before replacing this part, please call Keith Kerby on his Cell (248) 420-5540. or Manuel Gandara (248) 622 8109 ~ Mexican Dealers please call Ricardo Lozada at cell +52 1 55 1370 3187. If no return call in 15 minutes, continue with repair.
68236139A
Service Bulletin/Repair Instructions
CBC - Central Body Computer Please contact Greg Meade at cell (248) 770-5989 before replacing the part. If no response is received within 15 minutes, then please proceed with repair.
68231386A
Service Bulletin/Repair Instructions
Sunroof Frame Prior to replacing this part for a creak or rattle, please contact Erika Kuplicki at (248) 451-5564. If you are unable to get a response within 15 minutes, please continue with the repair.
68228904A
Service Bulletin/Repair Instructions
CBC- Central Body Computer Please contact Greg Meade at cell (248) 770-5989 before replacing the part. If no response is received within 15 minutes, then please proceed with repair.
68210070A
Service Bulletin/Repair Instructions
Intake Mnfld Plnm,Thrttl Bdy Gskt,Intk Thrttl Vlv,Thrttl Vlv/Intk Plnm Blt Prior to replacing any parts related to the Intake Manifold Plenum, Throttle Body Gasket, Intake Throttle Valve, or Throttle Valve to Intake Plenum Bolt, please call Steve Anderson at cell (248) 941-8631. If Steve is not available please allow him 15 minutes to return your call prior to proceeding with the inspection or repair.
68206388A
Service Bulletin/Repair Instructions
Radio - Multimeda Issue 1: When updating SW on an RA3 or RA4 radio, note what model year the vehicle is. Older MY SW should not be flashed into a current MY. Example: MY14 SW should not be flashed into a MY15. MY15 UF SW should not be flashed into MY15 KL. To reduce the possibility of error, the latest SW level can be downloaded to a USB stick by providing the VIN here: https://rsur.extra.chrysler.com/rsur/dealerInfo.do?hidAction=search~ Issue 2: 2015 LA only -- Prior to replacing the radio for poor FM reception. Please confirm if the Radio's loss of FM signal occurs only when Park Lamps are engaged - - if so, Please contact Darryle Woodham @ Cell (248) 877-5026. If no response with in 15 minutes proceed with required repair.
68127807A
Service Bulletin/Repair Instructions
Distribution Housing, ATC HVAC controls, MTC HVAC controls HVAC Unable to control temperature on one side only. Actuator fails to move through it's full range. DO NOT Replace the Distribution Housing or the HVAC control. Diagnose the Actuator for proper function. After performing the proper diagnostics, and Actuator is found to be defective, replace the actuator, then run a system calibration. Finally test for proper temperature control.
05047457A
Service Bulletin/Repair Instructions
Multi-Air actuator assembly When attempting to diagnose P Codes related to the MultiAir Unit, please note that there are multiple causes listed for each in the diagnostic procedure. This procedure must be followed to ensure the correct condition is being addressed. ~ Please verify the following (listed as the first step in diagnosis) is not present before attempting repair:~ - LOW ENGINE OIL - INCORRECT OIL FILTER THAT DOES NOT MEET OEM SPECIFICATIONS - OIL DIRTY OR DETERIORATED (Lack of scheduled oil changes) - INCORRECT OIL VISCOSITY AND WEIGHT - ENGINE OIL CONTAMINATED (i.e., coolant and/or fuel)~ If Multi-Air actuator assembly part numbers 05047457AE or 05047980AA are being ordered/replaced for Check Engine Lamp On and DTC P1037, P103A, P103D or P1040 (Cylinder X Oil Supply Valve Short To Ground) on an ED6 (2.4L Multi-Air) equipped vehicle.~ 1) Disconnect the PCM connector harness and connect the Miller breakout tool (Adapter, GPEC Diagnostic 10436) to connector C2 of the PCM.~ 2) Measure resistance across each set of the VVA solenoid signal/return pins on the module (pins 26&27, 1&25, 2&3 and 4&5).~ 3) If each of the resistance readings is above 10K ohm (should measure around 15K ohm), the PCM is good.~ 4) If any resistance reading is below 10K ohm, then the PCM is damaged and should be replaced instead of the Multi-Air actuator assembly.
D-14-15 REVE
Service Bulletin/Repair Instructions
SE BC PILOT - NEW Alternate Transportation Guidelines (REV. E)
D-14-16 REVF
Service Bulletin/Repair Instructions
SE BC PILOT - NEW Alternate Transportation Claim Processing Steps (REV. F)
D-14-18 REVE
Service Bulletin/Repair Instructions
SE BC PILOT - NEW Alternate Transportation Guidelines (REV. E)
D-14-19 REVE
Service Bulletin/Repair Instructions
SE BC PILOT - NEW Alternate Transportation Claim Processing Steps (REV. E)
9002887
Service Bulletin/Repair Instructions
Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
84
Service Bulletin/Repair Instructions
STAR Center News - No. 84 - June 2014
83
Service Bulletin/Repair Instructions
STAR Center News - No. 83 - May 2014
9003081
Service Bulletin/Repair Instructions
Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
22-002-14 REV. A
Service Bulletin/Repair Instructions
Tire Flat Spotting Identification, Prevention and Resolution This bulletin involves identifying, preventing and eliminating tire flat spotting.
STAR News No. 82
Service Bulletin/Repair Instructions
Star Renewed Mission & Objectives:
22-002-14
Service Bulletin/Repair Instructions
Tire Flat Spotting Identification, Prevention and Resolution This bulletin involves identifying, preventing and eliminating tire flat spotting. SPECIAL TOOLS/EQUIPMENT REQUIRED: 1-RFT03PSE Hunter RFT Road Force Touch® GSP9700 Balancer
Star News 81
Service Bulletin/Repair Instructions
STAR Center News - No. 81 -
9002519
Service Bulletin/Repair Instructions
82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.