Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
TSB 20-2171
Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
SSM 48301
Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): P0496, P1450, P04ED, P04EF, P04EE, P2450, P2451. When performing pinpoint test (PPT) HX in the Powertrain Controls and Emission Diagnosis (PC/ED) Manual for the referenced DTCs, incorrect results may be obtained due to an internal powertrain control module (PCM) software conflict. In order to make sure the PPT provides accurate results, immediately prior to step HX22, make sure the fuel door is fully latched and then press the fuel door release button. Keep the door open while completing HX22, then fully latch again, prior to continuing the remainder of testing
SSM 48130
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
TSB 18-2373
Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
tsb18-2216
Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
SSM 47347
Some 2013-2017 C-Max PHEV may exhibit diagnostic code P2183 and may have the coolant hoses that attach to the lower bulkhead connections incorrectly installed. The two hoses share the same female connectors and mate to matching male tube ends. There are two primary methods for telling which hose is which. The hoses have a marking on the upper surface (when installed) for either inboard (IB) or outboard (OB) orientation. The other method is to observe the braided protective sleeves that are installed on the hoses. The longer, nylon sleeve is on the inboard hose and should be attached to the tube that is closest to the driver's side. The shorter, fabric sleeve in on the outboard hose and should be installed to the tube that is closer to the passenger's side.
SSM 46534
Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.
SSM 46371
SOME 2012-2017 FOCUS ELECTRIC/2013-2017 CMAX ENERGI/FUSION ENERGI/2015-2017 MKC/MKZ/2016-2017 MKX AND 2017 CONTINENTAL VEHICLES OPERATING WITH A 3G TCU ON OR BEFORE 16-JAN-2017 MAY NOT RESPOND TO CUSTOMERS REMOTE COMMANDS VIA MYLINCOLN/MYFORD MOBILE PHONE APPLICATIONS. 2G NETWORKS WERE DECOMMISSIONED ON 16-JAN-2017. IF THE 3G TCU WAS OPERATING ON A 2G NETWORK, IT WILL NOT AUTOMATICALLY ATTEMPT TO RECONNECT TO THE REPLACEMENT 3G NETWORK. TO CORRECT, RESET THE TCU BY REMOVING ITS POWER FUSE FOR 5 MINUTES. IF THE CONCERN IS STILL PRESENT, FOLLOW NORMAL DIAGNOSTICS IN WORKSHOP MANUAL (WSM), SECTION 415-00. REFER TO PTS OASIS HOME PAGE FOR TCU VERSION IDENTIFICATION. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
Service
Online automotive service information system for March 2016
TSB-15-0089
FORD: A 12 VOLT BATTERY WILL DISCHARGE ON CERTAIN VEHICLES. MODEL 2013-14 C-MAX ENERGI. *PE
44863
FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA
15B04
TSB CONTAINS OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. FORD 2013-2014 C-MAX HYBRID: CUSTOMER SATISFACTION PROGRAM REGARDING 12VOLT BATTERY TEST AND MODULE SOFTWARE UPDATE. *LJ
ASI-45098
FORD: THE BATTERY ENERGY CONTROL MODULE (BECM) NEEDS REPROGRAMMING TO LATEST CALIBRATION TO RESET DIAGNOSTIC TROUBLE CODE (DTC) P0B13 AFTER CONNECTING TO ELECTRIC CHARGING STATION. MODEL 2013-15 C-MAX PHEV, FUSION PHEV. *PE
12M02
THIS TSB CONTAINS OWNERS LETTER. SEE DOCUMENT SEARCH BUTTON. FORD MY/FORD LINCOLN 2011-2014 MODEL YEAR VEHICLES EQUIPPED WITH SYNC AND MYFORD/MY LINCOLN TOUCH. WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE SOFTWARE AND HARDWARE. *LJ
TSB-14-0173
FORD: AFTER FOUR WHEEL FLAT TOWING BEHIND RECREATIONAL VEHICLE, VEHICLE MAY EXPERIENCE DISCHARGED OF 12 VOLT BATTERY AND/OR SERVICE ADVANCE TRAC CLUSTER MESSAGE. MODEL 2013-14 C-MAX HYBRID OR ENERGI. *PE
ASI-44718
FORD: POTENTIAL DRIVING ISSUES OCCUR WHEN USING AFTERMARKET DEVICES FOR VEHICLES WITH SMART DATA LINK CONNECTOR (SDLC) AND TO CHECK FOR AFTERMARKET DEVICES AND DISCONNECT THEM FROM DATA LINK CONNECTORS AND RETEST FOR CODES PRIOR TO DIAGNOSTICS. MODEL 2012-14 FOCUS ELECTRIC, 2013-14 C-MAX HYBRID/ENERGI. *PE
TSB-14-0155
FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. ON SOME VEHICLES, THE 12 VOLT BATTERY IS EXPERIENCE A DISCHARGE AND TO CORRECT THIS ISSUE, A SERVICE PROCEDURE HAS BEEN PROVIDED. MODEL 2013-14 C-MAX. *PE
TSB-14-0151
FORD: AN INTERMITTENT NOISE IS HEARD MOSTLY AT SPECIFIC SPEEDS, RPM RANGES, AND VEHICLE LOADS, WHEN ENGINE IS RUNNING AND NOISE IS LOUD, LOW FREQUENCY, AND DRONING POWERTRAIN TYPE, WHILE DRIVING UP A GRADE OR HILL. MODEL 2013-14 C-MAX. *PE
ASI-44641
FORD: VEHICLES ARE EXPERIENCING A DELAY OPENING OR STUCK CLOSED ON THE FUEL DOOR AFTER RELEASE BUTTON ON CENTER CONSOLE IS PRESSED. MODEL 2013-14 C-MAX ENERGI, FUSION ENERGI. *PE
ASI-44440
FORD: VEHICLE DRIFT LEFT AT LOW SPEED REGENERATIVE BRAKING AND TIRES NEED INSPECTING AND INFLATED FOR COLD PRESSURE CORRECTION, PER MANUAL. MODEL 2013-2014 C-MAX HYBRID, ENERGI. *PE
ASI-44451
FORD: SOME MODEL VEHICLES MANUAL FOR POWERTRAIN CONTROL/EMISSION DIAGNOSTIC (PC/ED) HAS BEEN UPDATED REGARDING IMPROVED COOLING FAN CIRCUIT DUE TO A LACK OF AIR CONDITIONING, A MALFUNCTIONING INDICATOR LAMP (MIL) AND OVERHEATING. *PE
TSB-14-0013
FORD: SOME VEHICLES MAY HAVE A BROKEN LATCH OR THE LATCH HOUSING IS CRACKED. MODEL 2013 C-MAX, 2013-2014 ESCAPE. *PE
TSB-14-0020
LINCOLN/FORD: ON SOME VEHICLES, THE ILLUMINATION OF THE WRENCH LAMP AND/OR RED TRIANGLE LAMP, THE CHECK ENGINE LAMP IS ACCOMPANIED WITH VARIOUS DIAGNOSTIC TROUBLE CODES (DTCS) AND SERVICE PROCEDURES UPDATES. MODEL 2013 C-MAX, FUSION, MKZ. *PE
TSB-13-12-23
FORD: THE HIGH VOLTAGE BATTERY, FAILS TO CHARGE, WHEN USING EITHER 120 VOLT LEVEL 1 ELECTRIC VEHICLE SERVICE EQUIPMENT (EVSE) OR THE 240V LEVEL 2 EVSE AND MAY NEED BECM REPROGRAMMED AND RECALIBRATED. MODEL 2013 C-MAX, 2013-2014 FUSION. *PE
ASI-44360
FORD: THE BODY CONTROL MODULE (BCM) COULD HAVE LOW VOLTAGE FROM POOR GROUND, CAUSING AN INTERMITTENT, ERRATIC OPERATION OF SEVERAL COMPONENTS, IF DIAGNOSTIC TROUBLE CODE (DTC) IS PRESENT. MODEL 2013 C-MAX, 2013-2014 ESCAPE, FOCUS. *PE
ASI-44325
FORD: A MESSAGE INDICATING SIRUS UPDATE STUCK AT 0% STATUS, WHERE RADIO FAILS TO TURN ON, AND CD FAILS TO EJECT WITH MESSAGE SAYING NO DISK; A SOFTWARE SOLUTION TO ISSUES IS BEING DEVELOPED. MODEL 2013 C-MAX, F-SUPER DUTY. *PE
ASI-44339
FORD/LINCOLN: THE WRENCH LAMP (HYBRIDS) OR SERVICE ENGINE SOON LAMP (ENERGI) WILL ILLUMINATE WHEN USING ENGINE BLOCK HEATER AND LAMPS TURN OFF WITHIN NO MORE THAN THREE DRIVE CYCLES AFTER UNPLUGGING ENGINE BLOCK HEATER. MODEL 2013-2014 C-MAX, FUSION, MKZ HYBRID/ENERGI. *PE
ASI-44287
FORD: SOME VEHICLES CAN HAVE A POOR GROUND THAT CAUSES LOW VOLTAGE IN BODY CONTROL MODULE (BCM) THAT LEADS TO ERRATIC, INTERMITTENT OPERATION OF SEVERAL ELECTRICAL COMPONENTS AND GROUND CIRCUITS NEED TO BE CHECKED. MODEL 2013 C-MAX, 2013-2014 ESCAPE, FOCUS. *PE
ASI-44302
FORD: AFTER BEING FULLY CHARGED, THE EV RANGE MAY BE DISPLAYED AND DISTANCE TO EMPTY FEATURE IS SIMILAR TO CONVENTIONAL GASOLINE VEHICLE AND HOW VEHICLE WAS DRIVEN PRIOR TO CHARGING BATTERY. MODEL 2012-2014 FOCUS ELECTRIC, 2013 C-MAX ENERGI, 2013-2014 FUSION ENERGI. *PE
ASI-44234
FORD: WHEN ATTEMPTING TO EJECT THE COMPACT DISC (CD), IT WOULD STICK IN PLAYER. MODEL 2013 C-MAX, 2013-2014 ESCAPE. *PE
ASI-44170
FORD: THE COMPACT DISC (CD), WHEN TRYING TO EJECT, WOULD BECOME STUCK AND POSSIBLY NEED TO BE REMOVED AND/OR REPAIRED, AFTER PROBLEM HAS BEEN FOUND. MODEL 2013 C-MAX. *PE
ASI-44195
FORD: POWERTRAIN/TRANSAXLE WHINE, THUMPING OR CLUNKING OR TIPPING IN OR OUT OF THROTTLE OR A TACTILE VIBRATION, WHENEVER BRAKING IS DUE TO FOREIGN OBJECT LODGED IN POWERTRAIN MOUNTS. MODEL 2013 C-MAX, 2013-2014 FUSION, MKZ. *PE
TSB-13-6-28
FORD: ON SOME VEHICLES, DIAGNOSTIC TROUBLE CODES (DTCS) ARE STORED IN POWERTRAIN CONTROL MODULE MEMORY, AND USING REMOTE START FEATURE, WOULD HAVE CRANK NO START OR STALL, SHORTLY AFTER VEHICLE HAS BEEN DRIVEN. MODELS 2013 C-MAX, FOCUS, ESCAPE. *PE
TSB-13-6-25
FORD: ON SOME VEHICLES, A DIAGNOSTIC TROUBLE CODES (DTC) APPEARS REGARDING VEHICLE BEING PLUGGED IN, DUE TO POSSIBLE HIGH VOLTAGE BATTERY IS NOT CHARGING. MODELS 2013 C-MAX, FUSION. *PE
TSB-13-6-23
FORD/LINCOLN: WHEN VEHICLE IS LEFT UNATTENDED FOR HOURS IN COLD WEATHER TEMPERATURES, ON SOME VEHICLES, BATTERY FAILS TO MAINTAIN A CHARGE OR BECOMES DISCHARGED WHEN OPERATED AT MAXIMUM ELECTRICAL LOADS FOR SHORT CYCLE DRIVE. MODELS 2013 C-MAX, FUSION, MKZ. *PE
TSB-13-6-22
LINCOLN FORD: CHECK ENGINE LAMP AND/OR WRENCH LAMP ILLUMINATES AND ACCOMPANIED BY VARIOUS DIAGNOSTIC TROUBLE CODES, ON SOME VEHICLES. MODELS 2013 MKZ, C-MAX, FUSION. *PE
TSB-13-6-17
FORD:LINCOLN: ON SOME VEHICLES, THERE ARE VARIOUS RELATED CONCERNS ABOUT THE SYNC FEATURES, SUCH AS SYNC FEATURES INOPERATIVE, LACK OF OR SLOW RESPONSE TO PHONE AND VOICE BUTTON OPERATION. MODELS 2012-2013 FOCUS, E-SERIES, EDGE, EXPEDITION, FUSION, EXPLORER, F-150, F-250, NAVIGATOR, 2013-2014 FLEX, 2012-2014 FIESTA, MUSTANG, 2013 ESCAPE, C-MAX, TAURUS, 2012 MKZ. *PE
ASI-32258
FORD: SOME VEHICLES MAY EXPERIENCE A DTC P0D08 AND/OR DTC P0D0F, NO CHARGING. MODELS 2013 C-MAX, FUSION ENERGI. *PE
ASI-32272
LINCOLN/FORD: AS A RESULT OF PERFORMING KEY ON ENGINE OFF (KOEO) SELF TEST, ON SOME VEHICLES, A PENDING DIAGNOSTIC TROUBLE CODE P0053/P0054 (HEGO HEATER CODE), MAY BE SET. MODELS 2013 C-MAX, FUSION, MKZ HYBRID/ENERGI. *PE
ASI-32275
FORD: ON SOME VEHICLES, WITH MYTOUCH, MY EXPERIENCE DISPLAYED TIME JUMPING OR AUDIO POPPING DURING INITIAL IGNITION ON CYCLE, OR SLOW NAVIGATION CALCULATIONS, DUE TO AMOUNT OF DATA, WITHIN SIZE OF CONTACT LIST, CREATING PROCESSING PROBLEM FOR MODULE DURING KEY ON CYCLE. MODELS 2011-2013. NO MODEL LISTED. *PE
ASI-32290
FORD: THERE IS AN ISSUE, ON SOME VEHICLES WITH MYFORD TOUCH, WHERE RADIO FAILS TO COME ON, MESSAGE SAYING SIRUS UPDATE IS STUCK, CD FAILS TO EJECT WITH MESSAGE NO DISK; SOFTWARE IS BEING PERMANENT DEVELOPED TO CORRECT PROBLEM. MODELS 2013 F-SUPER DUTY, C MAX. *PE
ASI-32298
LINCOLN/FORD: DUE TO VARIOUS DIAGNOSTIC TROUBLE CODES, SOME VEHICLES MAY EXPERIENCE ELECTRICAL CONCERNS OR VARIOUS DRIVABILITY ISSUES SUCH A POSSIBLE INTRUSION OF WATER IN CONNECTORS. MODELS 2013 C-MAX, FUSION/MKZ HYBRID/ENERGI. *PE
ASI-32299
FORD: DUE TO CHAFING OF WIRING HARNESS BETWEEN HEADLINER AND ROOF SHEET METAL PASSING THROUGH, POWER LIFTGATE STOPS DURING TRAVEL AND MUST BE OPENED OR CLOSED, MANUALLY. MODELS 2013 C-MAX. *PE
ASI-32210
FORD/LINCOLN: DIAGNOSTIC TROUBLE CODE (DTC) P1124 CAN BE RETRIEVED FROM POWERTRAIN CONTROL MODULE (PCM), WHEN PERFORMING KEY ON ENGINE RUNNING (KOER) SELF TEST. MODELS 2013 C-MAX, FUSION, MKZ HYBRID/ENERGI. *PE
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.