Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM 55080
Service Bulletin/Repair Instructions
Some 2021-2023 Mustang Mach-E vehicles built on or before 25-Jun-2023, 2022-2025 E-Transit and 2022-2023 F-150 Lightning vehicles may experience a high voltage battery stop charging condition when using a direct current (DC) fast charger level 3 with diagnostic trouble codes (DTCs) P0EEE:27 and P2E53:27 stored in the on-board diagnostic control module A (SOBDM). This may be due to the SOBDM software. Replacement of the charge port will not resolve this concern. Inform customers that their vehicles can still be charged using a level 1 or level 2 alternating current (AC) charger. Engineering is currently working on a software solution expected in Q3 2026. Schedule an appointment with the customer when the repair becomes available. Monitor Professional Technician System (PTS) for additional information.
23B64
Other
Customer Satisfaction Program 23B64 Certain 2020-2024 Model Year Multiple Vehicle Lines Equipped with High Voltage Batteries Battery Energy Control Module (BECM) Software Update
SYNC-26.2.1.6.5.2 E-Trans
Over The Air
Quality improvements include: -Resolves SiriusXM disk memory usage
SSM 54388
Service Bulletin/Repair Instructions
Some 2021-2023 Mustang Mach-E vehicles equipped with nickel, cobalt and manganese (NCM) standard/extended range battery with minor feature codes HTHAD/HTHAE and 2022-2025 e-Transit vehicles equipped NCM standard range battery with minor feature codes HUKAL/HUKAA may require a high voltage battery module replacement. Technicians can now replace the affected battery module for high voltage batteries with a state of health (SOH) of 70% or higher. It is no longer necessary to replace the complete high voltage battery assembly for vehicles with 70% SOH or higher. Additionally, the battery health chart has been updated to display the actual battery SOH as a percentage and now requires the selection of checkboxes corresponding to the specific high voltage battery module(s) being replaced. After a high voltage battery module replacement and battery reinstallation, relaunch the Ford Diagnosis and Repair System (FDRS) "BECM - Battery Health" application which will prompt for confirmation of a successful repair.<br /><br /> To confirm a vehicle is built with a certain minor feature code, review the build information
SSM 54181
Service Bulletin/Repair Instructions
Some 2022-2025 E-Transit vehicles may exhibit an unsuccessful programmable module installation (PMI) and/or software updates on the GWM using the Ford Diagnosis and Repair System (FDRS) scan tool. FDRS may also show the GWM in the toolbox topology view as having diagonal lines through it, indicating that there is a data error for the GWM. This may be due to missing module configuration data in the Ford database. To correct this condition, select the envelope icon at the top right corner of FDRS, select "Refresh Vehicle Files", then click "Continue". Once the "Refresh Vehicle Files" completes, start a new FDRS session and then reattempt GWM programming. Engineering is working to correct this module data. The concern is expected to be resolved by October 2025.
SYNC-25.2.1.6.5 E-Transit
Over The Air
Quality improvements include: -Addresses key off load battery usage caused by Accessory Protocol Interface Module (APIM) remaining awake. Telematics Control Unit is updated to match the APIM software.
TCU-25.2.5.5 E-Transit
Over The Air
Quality improvements include: -Addresses key off load battery usage caused by Accessory Protocol Interface Module (APIM) remaining awake. Telematics Control Unit is updated to match the APIM software.
25B24 S1
Other
Certain 2023, 2024 and 2025 Model Year Ford E-Transit BEV BCM M3 Battery Management Configuration On some of the affected vehicles, the customer’s vehicle may not start due to a depleted 12-volt battery. This issue may occur after the vehicle has been parked for an extended period of time (e.g. two months). The customer may see a cluster message such as “12V Battery Fault - Service Soon” before the 12-volt battery is completely depleted.
25B24
Other
Certain 2023, 2024 and 2025 Model Year Ford E-Transit BEV BCM M3 Battery Management Configuration
25-ECG-25.2.5.7.1ETransit
Over The Air
Quality improvements include: -Addresses unintended key off load battery usage caused by the Enhanced Central Gateway module staying awake
25-OTA SU 6.3.0 E-Transit
Over The Air
-Addresses SYNC reboot issue may occurs after 2 hours of continuous use. -Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing. '-Vehicle Enhancement: Software Updates currently has the title ‘Recurring Update Schedule’ in Setting, Title will change to Recurring Schedule
SSM 53167
Service Bulletin/Repair Instructions
For 2022-2024 e-Transit vehicles equipped with the standard range battery with engine code "ENC0" and 2021-2024 Mustang Mach-E vehicles when attempting to charge/balance high voltage battery modules (arrays) from remanufactured array kits, the Midtronics xMB tool will not recognize the remanufactured part number.
23B50
Other
In the affected vehicles, the Battery Charger Control Module (BCCM) software does not have a transfer function that predicts the charging port pin/terminal temperature. Some customers indicate that their battery may not fully charge and/or the charge cord may become stuck in your vehicle. Customers may also experience a burning smell or melting of the charge port pins.
SSM 52757
Service Bulletin/Repair Instructions
Some 2023 Mustang Mach-E/e-Transit vehicles built on or before 09-Dec-2023 may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P0B3B, P0B40, P0B45, P0B4A, P0B4F, P0B54, P0B59, and/or P0B5E stored in the battery energy control module (BECM). Vehicle may also exhibit a no start condition, inability to charge the battery and/or a "Stop Safely Now" message displayed in the instrument panel cluster (IPC). This may be due to an intermittent condition in the BECM flexible printed circuit cable.
24G02
Service Bulletin/Repair Instructions
Certain 2022-2024 Model Year Transit Battery Electric Vehicles (BEV) Off-Board Charger Controller (OBCC) Software Update The affected vehicles will now have the ability to charge at compatible Tesla Superchargers. Customers can use the BlueOval Charge Network/Public Charge Management to pay for charging at these locations. A software update is required to enable Plug & Charge functionality for these vehicles. Submitting owner letter and dealer handout
TSB 24-2027
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2399 to update the vehicle lines affected. 2021-2023 Mustang Mach-E and 2023 e-Transit vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C94 stored in the secondary on-board diagnostic control module A (SOBDM). This may be due to the software in the SOBDM. To correct this condition, follow the Service Procedure to reprogram the powertrain control module (PCM).
SSM 52280
Service Bulletin/Repair Instructions
Some 2021-2024 Mustang Mach-E, 2022-2024 E-Transit/F-150 Lightning vehicles may have diagnostic trouble code (DTC) P1A3C stored in the off-board charger controller module (OBCC). The P1A3C is commonly set due to an interruption of the direct current (DC) fast charging process and should be disregarded. All other DTCs stored in the OBCC are to be addressed using applicable publications and/or normal diagnostics found in Workshop Manual, Section 414-03B.
SSM 52130
Service Bulletin/Repair Instructions
Some 2021-2023 Mustang Mach-E, 2022-2023 E-Transit/F-150 Lightning vehicles may have diagnostic trouble code (DTC) P1A3C stored in the off-board charger controller module (OBCC). The P1A3C is commonly set due to an interruption of the direct current (DC) fast charging process and should be disregarded. All other DTCs stored in the OBCC are to be addressed using applicable publications and/or normal diagnostics found in Workshop Manual, Section 414-03B.
SSM 52112
Service Bulletin/Repair Instructions
Some 2023 E-Transit and 2024 Nautilus vehicles may exhibit DTCs C0095:18 and/or C05D9:74 setting in the all-wheel drive (AWD) module with a pop-up message in the instrument panel cluster (IPC) stating there is a loss of AWD. The loss of AWD function may continue for the remainder of the key cycle. AWD functionally may be recovered with a key cycle. Replacement or reprogramming of the AWD module will not resolve this condition. This DTC does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in Q2 2024. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
TSB 23-2394
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2326 to remove a DTC from the Issue and Action. Some 2021-2023 Mustang Mach-E built on or before 15-Sep-2023 and 2022-2023 E-Transit vehicles may experience an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) U3000:16, U3000:64, U3000:04 and/or U3000:45 in the off-board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 direct current (DC) fast charging station/electrical vehicle supply equipment (EVSE). This may be due to the software in the OBCC. To correct the condition, follow the Service Procedure to reprogram the OBCC.
SSM 52039
Service Bulletin/Repair Instructions
Some 2021-2023 Mustang Mach-E, 2022-2023 F-150 Lightning/e-Transit vehicles may exhibit a concern where the vehicle is unable to achieve 100 percent state of charge immediately after high voltage (HV) battery module balancing and replacement. This may be due to the battery energy control module (BECM) adjusting the cell balance (conditioning) of the battery module and should be corrected within 22 days. If the vehicle otherwise functions as designed with no related diagnostic trouble codes (DTC) setting, this concern will be corrected automatically with no further actions required by the technician.
TSB 23-2326
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2496 to update the Title and production clean date. Some 2021-2023 Mustang Mach-E built on or before 15-Sep-2023 and 2022-2023 E-Transit vehicles may experience an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P1A3C, U3000:16, U3000:64, U3000:04 and/or U3000:45 in the off-board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 direct current (DC) fast charging station/electrical vehicle supply equipment (EVSE). This may be due to OBCC software. To correct the condition, follow the Service Procedure to reprogram the OBCC.
SSM 51880
Service Bulletin/Repair Instructions
Some 2021-2023 Mustang Mach-E and 2022-2023 E-Transit vehicles may exhibit an inability to clear diagnostic trouble codes (DTCs) P0ADA, P0ADE, P0AA1, and/or P0AA4 stored in the battery energy control module (BECM) after high voltage battery junction box (HVBJB) replacement. To correct the condition, download and run the BECM - Reset Diagnostic Trouble Code (DTC) Occurrence Counter application in Ford Diagnosis and Repair System (FDRS). If the concern persists, refer to Workshop Manual (WSM), Section 414-03A for normal diagnostics.
SAN-Vol1 I1
Service Bulletin/Repair Instructions
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
SSM 51646
Service Bulletin/Repair Instructions
Some 2022-2023 Transit/E-Transit vehicles built on or before 05-May-2023 may experience an inaccurate air discharge temperature when the electronic automatic temperature control (EATC) is operating in auto or manual mode and the temperature set to 60ðF (15.5ðC) or above. During this condition, the system commands full or mostly heat and the air discharge temperature will only reduce in the LO setting. This may be due to calibration in the heating, ventilation and air conditioning (HVAC) module. To correct this condition, reprogram the HVAC module using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 19980 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 23-2014
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2355 to update the vehicle model years affected. Some 2021-2023 Mustang Mach-E, 2022-2023 e-Transit and F-150 Lightning vehicles may experience inoperative level 3 charging with an illuminated Charger Service Required indicator in the instrument panel cluster (IPC) and diagnostic trouble codes (DTCs) P0D93:00, P0D94:00, P0D98:00, P0D9E:00 and/or P0DA0:00 in the secondary on-board diagnostic module (SOBDM). If the charging cord is removed from the charge port without the lock/release button fully pressed, this can damage the charge port locking pin actuator and disable level 3 charging for the next charging session. To correct the condition, follow the Service Procedure to replace only the charge port lock actuator.