Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM 55031
Service Bulletin/Repair Instructions
Some 2021-2026 Ford/Lincoln vehicles may exhibit various symptoms including but not limited to the auto start/stop system not operating as intended with a "Check Charging System" message in the instrument panel cluster (IPC) while the charging system is operating properly with no charging related diagnostic trouble codes (DTC) stored. This may be due to someone using an aftermarket programmer to change the body control module (BCM) configuration to disable the auto start/stop system or perform other unsupported programming modifications. To correct this condition on F-150 and Bronco vehicles, download and run the Ford Diagnosis and Repair System (FDRS) application titled "BCM-Charging System Configuration Correction". Running this application will determine if the BCM configuration was modified by the customer and if so, provide the option to return the configuration back to factory settings. For other vehicle models exhibiting concerns related to unsupported aftermarket BCM programming, submit a Technical Support Request (TSR) requesting support to revert the BCM configuration
TSB 26-2341
Service Bulletin/Repair Instructions
This bulletin supersedes 26-2171. Reasons for update: update the Parts list to add a note to clarify the application of the part numbers W520102-S442 and 4S4Z-3N324-AA "FWD Only". Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: Shudder condition, most noticeable at speeds below 60 mph (100 km/h) No relevant diagnostic trouble codes (DTC) present Traceable shudder event with IDS/FDRS reading *(Figure 1)* This condition may be perceived/felt as an engine misfire. This may be due to a concern with the output planetary assembly.
SSM 55028
Service Bulletin/Repair Instructions
Some 2021-2024 Ford and Lincoln vehicles may exhibit an "Updating SYNC" message on the vehicle center display screen after an over the air (OTA) update. The message can be cleared from the center display screen and SYNC can be used normally, but it will re-appear at every subsequent ignition cycle. Inform customers that engineering is currently working on a software update solution for this condition to be delivered OTA expected in late Q3 2026. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Monitor Professional Technician System (PTS) for additional information.
TSB 26-2328
Service Bulletin/Repair Instructions
This bulletin supersedes 26-2194. Reason for update: update the Parts list to correct a part description " Loctite 638", update the claim quantity for the drain/fill plug, update the claim quantity of the wheel hub bolts (Corsair) and limited the parts list for Edge/Nautilus to only the rear drive unit fluid. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: Shudder chatter condition, most noticeable at low speeds turning No relevant diagnostic trouble codes (DTCs) present This may be due to internal rear drive unit (RDU) fluid contamination.
TSB 26-2297
Service Bulletin/Repair Instructions
Some of the vehicles listed in the model statement above equipped with SYNC4 may experience a blank center display screen or black center display after welcome animation. The rear-view camera will still function when shifting the vehicle to reverse under these conditions.
ECG-26.2.11.4.1 Edge
Over The Air
Quality improvements include: - Enhanced system performance, disk usage limits and memory monitoring
TSB 26-2270
Service Bulletin/Repair Instructions
This bulletin supersedes 26-2140. Reason for update: update the Parts list to correct the part description of the part number JM5Z-7N473-C, correct the part number XY-75W85QL to XY-75W85-QL and add a description note "Transfer Case Fluid, All markets", and update the Service Procedure (Steps 5, 7 and 8) to correct the WSM procedure steps. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Intermittent or permanent no reverse engagement. * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0767 stored in the powertrain control module (PCM). In addition to the required conditions, the vehicle may also exhibit a harsh reverse engagement, DTC P0766 and/or P2703. This may be due to an internal mechanical concern with the selectable one-way clutch (SOWC).
TSB 26-2194
Service Bulletin/Repair Instructions
This bulletin supersedes 25-2627. Reason for update: To add a Step to reprogram the all-wheel drive (AWD) module for Bronco Sport vehicles. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: Shudder chatter condition, most noticeable at low speeds turning No relevant diagnostic trouble codes (DTCs) present This may be due to internal rear drive unit (RDU) fluid contamination.
TSB 26-2140
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Intermittent or permanent no reverse engagement. * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0767 stored in the powertrain control module (PCM). In addition to the required conditions, the vehicle may also exhibit a harsh reverse engagement, DTC P0766 and/or P2703. This may be due to an internal mechanical concern with the selectable one-way clutch (SOWC).
TSB 26-2171
Service Bulletin/Repair Instructions
This article updates TSB 25-2154. Reasons for update: *Parts List *Service Procedure to replace the output planetary carrier assembly *Added 2023-2024 model year vehicles Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: Shudder condition, most noticeable at speeds below 60 mph (100 km/h) No relevant diagnostic trouble codes (DTC) present Traceable shudder event with IDS/FDRS reading *(Figure 1)* This condition may be perceived/felt as an engine misfire. This may be due to a concern with the output planetary assembly.
SYNC-26.2.0.16.2 Edge
Over The Air
26S09 Recall Remedy -Update to enable rearview camera image to display when in reverse after infotainment screen thermal shutdown
SSM 54720
Service Bulletin/Repair Instructions
Various 2020-2026 Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.
25N17
Other
Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
TSB 26-2092
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2466 to add Bronco Sport, Escape, Maverick and Corsair, as well as removing Expedition and Navigator. One time use parts for Corsair and Bronco Sport were also added to the parts list. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate.
SSM 54601
Service Bulletin/Repair Instructions
Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
SYNC-25.1.7.10.1 Edge
Over The Air
25S49 Recall Remedy: -Infotainment software update to address frozen screens
TSB 25-2627
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2552 to update the Parts List Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: Shudder chatter condition, most noticeable at low speeds turning No diagnostic trouble codes DTCs present This may be due to rear drive unit internal (RDU) fluid contamination.
SYNC-25.2.0.16.1 Edge
Over The Air
Quality Improvements Include: - Bug Fixing and Feature improvements. - Resolves black screen issue caused when there is no SiriusXM disk space.
25L02
Other
Special Field Action 25L02 Certain 2017-2024 Model Year California Emissions-Certified Vehicles Transmission Control Assembly Reimbursement
SSM 54367
Service Bulletin/Repair Instructions
Some 2022-2023 Edge vehicles built on 16-Nov-2022 and through 23-Mar-2023 and 2022-2023 Explorer vehicles built on 20-Sep-2022 and through 05-Mar-2023 may exhibit a brief illumination of the powertrain malfunction (wrench) indicator when the vehicle is shifted into park (P) with diagnostic trouble code (DTC) P0919 and/or P0929 stored in the gear shift module (GSM). This may be due to the GSM software. To correct this condition, reprogram the GSM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 7P155 and labor operations 12651D and 12651D4.
TSB 25-2552
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2351 to update the Service Procedure Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: Shudder chatter condition, most noticeable at low speeds turning No diagnostic trouble codes DTCs present This may be due to rear drive unit internal (RDU) fluid contamination.
SSM 54313
Service Bulletin/Repair Instructions
Some 2020-2025 various Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.
SSM 54275
Service Bulletin/Repair Instructions
Some 2021-2023 Explorer vehicles equipped with a 3.0L EcoBoost engine, 2021-2023 Aviator vehicles equipped with a 3.0L EcoBoost or 3.0L plug-in hybrid electric vehicle (PHEV) engine, 2021-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost, 2021-2024 F-150 vehicles equipped with a 2.7L EcoBoost, and 2021-2024 Bronco and 2024 Ranger vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine. This noise may occur on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to an internal component of the variable cam timing (VCT) unit. Workshop Manual (WSM), Section 303-00 > Diagnosis and Testing > Engine > Pinpoint Test F has been updated to include additional steps along with a video to identify the affected VCT unit that requires replacement.
TSB 25-2466
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate.
SSM 54137
Service Bulletin/Repair Instructions
Various 2021-2025 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit "Please Check Surroundings For Safety" or "Full View Not Available" messages when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
SSM 54090
Service Bulletin/Repair Instructions
Some 2021-2025 Ford and Lincoln vehicles equipped with SYNC4/Digital Experience may exhibit an unsuccessful telematics control unit module (TCU) software update or software activation during a universal serial bus (USB) update. This may be due to the vehicle connectivity setting being disabled.
TSB 25-2351
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2386 to update the Service Procedure and Part List. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: Shudder chatter condition, most noticeable at low speeds turning No diagnostic trouble codes DTCs present Note: Three (3) new Essential Special Service Tools (ESSTs) are required to service the internal clutch pack on vehicles equipped with a single active torque rear drive unit (RDU) only. These ESSTs are expected to ship to all dealers (US, Canada, Puerto Rico and Mexico) in September 2025. ESST packages were shipped to 100 selected dealers in the US and Canada in May 2025, based on RDU part sales activity. The RDU Internal Clutch Kit and Adhesive Sealant are currently under restricted ordering to ensure ample supply of parts are available to dealers with the ESSTs. All parts are expected to be available for open order by Q4 2025, when the ESSTs are planned to arrive at all dealers. Note: For dealers with the ESSTs and a vehicle in the service department that requires a repair using the new RDU Internal Clutch
SSM 54067
Service Bulletin/Repair Instructions
For 2018-2024 Edge and 2018-2025 Mustang vehicles, if diagnostics lead to the sun visor as the causal part, a new lower level part is available (DS7Z-9904132-A). It is not necessary to replace the sun visor assembly if only the clip is damaged.
SSM 53973
Service Bulletin/Repair Instructions
Some 2021-2024 Edge/Nautilus, 2021-2025 Bronco/Bronco Sport/E-Series/Escape/Corsair/Expedition/Navigator/Explorer/Aviator/F-150/F-Super Duty/Mustang/Ranger, and 2022-2025 Maverick vehicles may require an A/C compressor clutch assembly replacement be performed for various concerns. Workshop Manual (WSM), Section 412-00 Removal and Installation has been updated to eliminate the need to remove and install the A/C compressor to change out the A/C Compressor clutch assembly.
SSM 53966
Service Bulletin/Repair Instructions
Some 2021-2025 Ford/ Lincoln vehicles equipped with SYNC4 may not be able to perform an update to the accessory protocol interface module (APIM). This may be due to the software in the APIM. Ford Engineering has de-activated the ability to update these SYNC4 APIM modules as applicable, and the Ford Diagnosis and Repair System (FDRS) will not present an update for the APIM module. Some existing directed repairs may be impacted, check Professional Technician System (PTS) before attempting any specific technical service bulletin (TSB)/special service message (SSM) and check field service action (FSA) landing pages before attempting any FSA repairs. For any vehicle repairs requiring a software update that includes an APIM update in the programming sequence, if the 5-digit product code for the APIM software is equal to or lower than 23187, do not attempt to update affected modules at this time. To determine the 5-digit product code for the APIM software on the vehicle, while the vehicle center display screen is powered up with ignition in run or accessory, go to Settings > General > About SYNC.
SSM 53764
Service Bulletin/Repair Instructions
Some 2020 Continental, 2020-2024 Edge/Nautilus, 2020-2025 Explorer/Aviator/Escape/Corsair/F-150/F-Super Duty/Ranger/Transit/E-Series, 2021-2025 Bronco, and 2022-2025 Maverick vehicles may require an engine cooling system flush to be performed for various concerns. Workshop Manual (WSM), Section 303-03 has been updated to eliminate the need to remove and install the radiator assembly to perform a radiator flush.
SSM 53474
Service Bulletin/Repair Instructions
Some 2019-2024 Edge and 2019-2023 Nautilus vehicles equipped with a 2.0L engine may exhibit a repeat block heater failure.
SSM 53465
Service Bulletin/Repair Instructions
Some 2021-2024 Bronco Sport, 2020-2024 Escape/Corsair/Edge/Nautilus/Transit Connect and 2022-2024 Maverick vehicles may exhibit erratic shifting and/or a transmission fluid venting condition. If during the preliminary inspection the transmission fluid is found to be a foamy pink color, this may indicate possible cross contamination of engine coolant and transmission fluid due to an internally leaking transmission fluid cooler assembly.
SSM 53292
Service Bulletin/Repair Instructions
Some 2018-2024 F-150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
SSM 53174
Service Bulletin/Repair Instructions
Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
24E09
Emissions
On your vehicle, the OBD monitoring system for the catalytic converter may not be operating as intended.
24-OTA SU 6.14.0 Edge
Over The Air
Quality improvements include: -Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing.
SSM 53089
Service Bulletin/Repair Instructions
Some vehicles equipped with SYNC4 may exhibit one or more of the following symptoms after all currently available accessory protocol interface module (APIM) software updates have been performed.
TSB 24-2331
Service Bulletin/Repair Instructions
Some 2018-2024 F150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L EcoBoost or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
24-OTA SU 6.4.0 Edge
Over The Air
Quality improvements include: -Improved error logging and fault recovery for the Battery Health, Wheel Alignment, Wheel Vibration, and Key off load monitors.
24-OTA SU 6.2.0 Edge
Over The Air
Quality improvements include: -Telematics Control Unit mantains its country code after updates -Ensures factory software image cannot be loaded onto the Telematics Control Unit once a production software has been loaded -Stolen Vehicle Service enhancement
SSM 53040
Service Bulletin/Repair Instructions
While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
OTA ECG-24.2.4.10.1 Edge
Over The Air
Quality improvements include: - Improved networking quality for software updates. -Allows vehicle access during OTA update. - Minor ECG updates - not customer facing. - Improved connectivity - Reduces Key Off Load battery drain.
SSM 52729
Service Bulletin/Repair Instructions
Some 2022-2024 Ford Edge ST vehicles equipped with all wheel drive (AWD), a 2.7L engine, and ACC may exhibit cruise control deactivating with an illuminated anti-lock brake system (ABS) warning light flashing and various brake and driver-assist warning indicators. Diagnostic trouble codes (DTCs) U3000:49 may be stored in the ABS module with U0415 in the power steering control module (PSCM). This may be due to the software in the ABS module.
SSM 52574
Service Bulletin/Repair Instructions
Some vehicles equipped with SYNC4 may exhibit one or more of the following symptoms after all currently available accessory protocol interface module (APIM) software updates have been performed. - General system performance, stability, and intermittent system reboots. - Intermittent Wireless CarPlay or Android Auto function. - Phone related concerns with intermittent No Audio or Static. - Navigation/global positioning system (GPS) related concerns through CarPlay and Android Auto. - Alexa function consistency and stability. These symptoms may be due to the software in the APIM. Replacing the APIM will not resolve these symptoms for the customer. Before returning the vehicle to the customer, review the procedures within Workshop Manual, Section 415-00 and ensure the latest APIM software is installed. Refer to General Service Bulletin (GSB) 23-7146 for help determining the latest available level of software. IMPORTANT: some module software updates will only display as available on Ford Diagnosis and Repair System (FDRS) after prerequisite modules are updated. This may require the technician to update certain modules multiple times during the service visit, before the latest APIM software is accessible in FDRS. If symptoms continue after latest APIM software has been installed, inform customers that Ford is working on additional software enhancements which are expected to be delivered over-the-air (OTA) by Q4 2024 on F-150, F-150 Lightning, Mustang Mach-E, Mustang, Escape, Corsair, Expedition, Navigator, Bronco, Mustang, and 2023-2024 F-Super Duty. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. For all other vehicles with SYNC4, schedule a service visit for customers in October 2024, when the updated APIM software is expected to be available to dealers. Monitor OASIS for additional information.
SSM 52476
Service Bulletin/Repair Instructions
All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
SSM 52410
Service Bulletin/Repair Instructions
Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
SSM 52345
Service Bulletin/Repair Instructions
Some 2022-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module (GWM) software. To correct the concern, download and run the Transport and Factory Mode Deactivation app: under HS1 modules select BCM > Transport and Factory Mode > Download > Run. When the pop-up message appears for Change Vehicle Mode - Transport/Factory/Normal Mode, press OK. This will proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings (21 MY + Vehicles). A pop-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop-up notification stating that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 52335
Service Bulletin/Repair Instructions
For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
SSM 52314
Service Bulletin/Repair Instructions
During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
TSB 23-2356
Service Bulletin/Repair Instructions
This TSB supersedes TSB 23-2049 to update the parts list. Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to stuck internal components of the variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
SSM 52134
Service Bulletin/Repair Instructions
Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
SSM 52051
Service Bulletin/Repair Instructions
Some 2019-2023 Edge/Nautilus and 2022-2023 Maverick vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with normal WSM diagnostics. For claiming, use causal part 4000.
SSM 51935
Service Bulletin/Repair Instructions
Some 2022 Edge vehicles built on and after 16-Nov-2022, 2022 Explorer vehicles built on and after 20-Sep-2022, 2023 Edge vehicles built on and before 24-Mar-2023, and 2023 Explorer vehicles built on and before 06-Mar-2023 may exhibit a brief illumination of the malfunction indicator lamp (MIL) when the vehicle is shifted into park (P) with diagnostic trouble code (DTC) P0919 and/or P0929 stored in the gear shift module (GSM). This may be due to the GSM software. To correct this condition, update the software in the GSM using the latest software level of the Ford Diagnosis and Repair System (FDRS).
SU4 P4 EDGE
Service Bulletin/Repair Instructions
Software Update 4 P4 for 2021- 2023 Edge vehicles is now available. Quality Improvements include: - Various Apple Carplay quality improvements
SSM 51838
Service Bulletin/Repair Instructions
In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
SSM 51823
Service Bulletin/Repair Instructions
Some 2019-2023 Edge/Nautilus, 2020-2023 Escape/Corsair, 2021-2023 Bronco Sport, 2022-2023 Maverick vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with normal WSM diagnostics. For claiming, use base (4000) causal part.
SAN-Vol1 I1
Service Bulletin/Repair Instructions
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
SSM 51665
Service Bulletin/Repair Instructions
Some 2021-2023 Ford and Lincoln vehicles equipped with a 2.7L or 3.0L engine may exhibit an upper engine thump/knock noise coming from the left cylinder head. This condition is most noticeable at idle and may lessen at higher engine speed or while driving. This condition does not affect vehicle durability and will not get worse over time. Use a stethoscope or chassis ears and listen just behind the left cylinder head intake VCT solenoid on the cam cover to determine if the thump/knock noise is coming from the cylinder head/camshaft. The left cylinder head and the camshaft roller followers are available as service parts.
SSM 51656
Service Bulletin/Repair Instructions
Some 2022-2023 F-150/Bronco/Expedition/Navigator/Escape/Corsair/Bronco Sport/Edge/Mustang vehicles built on 04-Sep-2022 and through 30-Dec-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0230 stored in the powertrain control module (PCM). The vehicle may also experience a no start or stall after start. This may be due to an internal PCM issue. If this DTC is present, verify the battery condition, then perform pin point test (PPT) KC of the Work Shop Manual (WSM), Section 310-01. If PPT KC leads to component replacement, start with replacing the PCM and then evaluate the vehicle. If the DTC returns, follow WSM, Section 310-01 PPT KC direction to address the issue.
SSM 51589
Service Bulletin/Repair Instructions
Some 2021-2023 F-150/Mustang Mach-E/Edge vehicles may exhibit a concern of Android Auto unable to wirelessly connect and/or Android phones rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. Google has released a fix for these concerns. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1 or later. For customers who's Android phone reboots when connected via USB, request that the customer update their Chrome application to 88.0.4324.181 or later. The customers service provider should be able to assist customers having difficulty updating their device. This is not a warrantable repair.
23OTASU4P2EDGE
Service Bulletin/Repair Instructions
Software Update 4 P2 for 2023 Model Year Edge vehicles is now available. Quality improvements include: - Improved connectivity with the FordPass app.
SSM 51536
Service Bulletin/Repair Instructions
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
TSB 23-2049
Service Bulletin/Repair Instructions
Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to stuck internal components of the variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
OTASU4 P1CD EDGE
Service Bulletin/Repair Instructions
Software Update 4 P1 for 2023 Model Year EDGE vehicles is now available. Quality improvements include: - Improved vehicle accessibility during OTA update. - Improved messaging if pre-conditions aren't met.
SSM 51385
Service Bulletin/Repair Instructions
Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.0L engine may exhibit a repeat block heater failure. This may be caused by air in the engine cooling system. The WSM replacement procedure has been updated to include the Engine Cooling System Draining, Vacuum Filling and Bleeding procedure found in Section 303-03A Engine Cooling - 2.0L EcoBoost (184kW/250PS) MI4, General Procedures as the final step. The block heater should not be tested unless all the air has been removed from the engine cooling system following this procedure.