Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM 54631
Some 2020-2026 Escape and 2022-2026 Maverick 2.5L Duratec hybrid vehicles may require various repairs on the exhaust system. This may require removal of the exhaust heat exchanger. WSM, Section 309-00 Exhaust System > 2.5L Duratec hybrid > Removal and Installation > Exhaust Heat Exchanger has been revised to eliminate the need to remove the muffler assembly. The procedure steps and labor times have been updated to reflect this adjustment.
24N19
Certain 2020-2024 Model Year Escape and 2021-2024 Model Year Corsair Plug-in Hybrid Electric Vehicles (PHEV) – High Voltage Battery Replacement
TSB 24-2078
This article supersedes TSB 23-2244 to add 2024 model year. Some 2020-2024 Escape hybrid vehicles equipped with a 2.5L (FHEV) full hybrid electric vehicle powertrain and 4-wheel drive (4WD) may exhibit a grinding or rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle. This may be due to an inadequate gap between the driveshaft and the heat shield. To correct this condition, follow the Service Procedure to diagnose and position the heat shield away from the driveshaft.
SSM 52229
2020-2023 Escape/Explorer, 2021-2023 F-150 and 2022-2023 Maverick vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the technician to verify the low voltage connections, when no actual fault is present. This may be due to the software level of the Midtronics xRC-3363 High Voltage Battery Rescue Charger. To correct this condition, update the Midtronics xRC-3363 High Voltage Battery Rescue Charger to the latest software level by navigating to the Main Menu > Settings > About (i) then selecting the download button in the bottom right corner of the tool's screen.
SSM 52201
Some 2020-2023 Escape, 2021-2023 Corsair vehicles equipped with 2.5L engine full hybrid electric vehicle (FHEV) and plug-in hybrid electric vehicle (PHEV) powertrain and 2022-2023 Maverick vehicles equipped with 2.5L engine FHEV powertrain may exhibit a condition where the 12V battery voltage is low or discharged with diagnostic trouble code (DTC) U3003:62 stored in the direct current/direct current (DC/DC) converter control module. The vehicle may also exhibit DTC U3003:16 and/or U3000:04 stored in the DC/DC converter control module. This may be due to an open in the 300 amp high-current fuse F4 located in the high-current battery junction box (BJB). To correct this condition, refer to Workshop Manual (WSM), Section 414-05 > Pinpoint Test H to verify the 300 amp high-current fuse condition. If the high-current fuse is found to be open, replace the high-current fuse per the application listing in the parts catalog. Recharge and test the 12v battery. For repairs under warranty, use the base part number of the component that caused the damage to the fuse.
SSM 52024
Some 2020-2023 Escape/2021-2023 Corsair equipped with 2.5L engine full hybrid electric vehicle (FHEV) and plug-in hybrid electric vehicle (PHEV) powertrain and 2022-2023 Maverick vehicles equipped with 2.5L engine FHEV powertrain may exhibit a condition where the 12V battery voltage is low or discharged with diagnostic trouble code (DTC) U3003:62 stored in the direct current/direct current converter control module (DC/DC). The vehicle may also exhibit DTC U3003:16 and/or U3000:04 stored in the DC/DC module. This may be due to an open in the 300 amp high-current fuse F4 located in the high-current battery junction box (BJB).
TSB 23-2335
Some 2021-2023 Bronco Sport vehicles equipped with a 1.5L engine built on or before 30-Nov-2022, 2021-2023 Bronco Sport vehicles equipped with a 2.0L engine built on or before 28-Feb-2022 or 2020-2022 Escape/Corsair non-plug in hybrid electric vehicle (PHEV) vehicles built on or before 30-Apr-2022 may exhibit a chatter/shudder during low speed turning events. This may be due to contamination of the rear drive unit (RDU) fluid through the RDU vent hose. To correct the condition, follow the Service Procedure to replace the RDU vent hose.
TSB 23-2244
Some 2020-2023 Escape hybrid vehicles equipped with a 2.5L (FHEV) full hybrid electric vehicle powertrain and 4-wheel drive (4WD) may exhibit a grinding or rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle. This may be due to an inadequate gap between the driveshaft and the heat shield. To correct this condition, follow the Service Procedure to diagnose and position the heat shield away from the driveshaft.
SAN-Vol1 I1
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
SSM 51598
Some 2020-2023 Escape/Corsair equipped with 2.5L engine full hybrid electric vehicle (FHEV) and plug-in hybrid electric vehicle (PHEV) powertrain and 2022-2023 Maverick vehicles equipped with 2.5L engine FHEV powertrain may exhibit a condition where the 12V battery voltage is low or discharged with diagnostic trouble code (DTC) U3003:62 stored in the direct current/direct current converter control module (DC/DC). The vehicle may also exhibit DTC U3003:16 and/or U3000:04 stored in the DC/DC module. This may be due to an open in the 300 amp mega fuse located in the high current battery junction box (BJB). To correct this condition, refer to Workshop Manual (WSM), Section 414-05>Pinpoint Test H1 to verify the 300 amp mega fuse condition, replace the fuse upon confirm it is open. Test and recharge the 12v battery.
SSM 51137
Some 2021-2022 Mustang Mach-E/Escape plug-in hybrid electric vehicle (PHEV), 2020-2022 Aviator PHEV, and 2022 Transit battery electric vehicle (BEV) vehicles may experience an illuminated powertrain malfunction (Wrench) indicator and/or malfunction indicator lamp (MIL) with secondary on board diagnostic control module (SOBDM) diagnostic trouble code (DTC) U3000:49. This may be due to an internal SOBDM concern. To correct the concern, replace the SOBDM following Workshop Manual, Section 414-03B Removal and Installation, Secondary On-board Diagnostic Control Module. For claiming use base part # 10B689 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2170
Some 2020-2022 Escape vehicles equipped with a 2.5L full hybrid electric vehicle (FHEV) powertrain built on or before 30-Mar-2022 may exhibit an idle surge and/or rough idle with high temperature in the catalytic converter and/or sulfur odor in the cab. This condition occurs when the high voltage battery is being charged by the engine at cold start and the state of charge (SOC) increases to the top of the charge limit. When the SOC is at the top of the charge limit the system cuts the engine injectors until the SOC is below the top limit to protect the battery. The continuous cycle of running the engine and cutting the injectors causes an increase of oxygen and a high temperature in the catalytic converter. To correct this condition, follow the Service Procedure to reprogram various modules starting with the powertrain control module (PCM).
TSB 22-2169
Some Escape 2020-2022 plug-in hybrid electric vehicle (PHEV) and 2021-2022 Corsair PHEV may exhibit a 12-volt battery discharged while the vehicle is plugged in during the high voltage battery charging and/or inoperative level 2 charger (220/240 volts) at customers residence but charging performance operates as intended at a dealership or other locations. This may be due to the software in the battery charger control module (BCCM) (also known as secondary on-board diagnostic module (SOBDM)) and/or differences in local electrical power grids for the level 2 charger. To correct the condition, follow the Service Procedure to reprogram various modules starting with the powertrain control module (PCM).
TSB 22-2147
Some 2020-2021 Escape and 2021 Corsair vehicles equipped with a 2.5L full hybrid electric vehicle (FHEV) or 2.5L plug-in hybrid electric vehicle (PHEV) powertrain may exhibit a no crank/no start condition due to the passive anti-theft system (PATS) immobilizer being enabled. This may be more prevalent after a vehicle service/repair. This may be due to software that renders the inverter system controller (ISC) (also known as secondary on-board diagnostic module C (SOBDMC)) inoperable when a vehicle repair requires a PATS update. To correct the condition, follow the Service Procedure to reprogram various modules starting with the powertrain control module (PCM).
TSB 22-2127
Some 2020-2022 Escape plug-in hybrid electric vehicle (PHEV) and 2021-2022 Corsair PHEV vehicles built on or before 3-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) and/or engine coolant over temperature warning message with Diagnostic Trouble Code (DTC) P2183 stored in the powertrain control module (PCM). DTC P26C1 may also be present due to DTC P2183 setting. This condition occurs when the vehicle is driven with the cabin coolant heater active and after an engine long soak the DTC P2183 will incorrectly set at next key on. This may be due to the soak timer feature in the PCM that miscalculates the heater off soak timer. To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.
SSM 50325
Some 2021 Escape/Corsair 2.5L PHEV vehicles may exhibit an illuminated MIL with DTCs P2183 and/or P26C1 present. The vehicle may also exhibit an engine overheat message in the instrument panel cluster. Engineering is aware of this concern and is working on a solution. Continue with checking the engine coolant level, inspect the cabin heater coolant temperature sensor (ECT sensor 2) connector for contamination and perform Workshop Manual (WSM), Section 412-00 pinpoint test AQ. If no concern is found and the vehicle does not exhibit DTC P1285 or P1299, clear the DTCs. If DTCs P1285 or P1299 are present, perform normal WSM diagnosis and repair. Inform customers that Ford is working on a resolution and that the vehicle is safe to drive. Monitor OASIS for updates. Once the solution becomes available, contact the customer and set up a service appointment.
SSM 50255
Some 2021 Escape/Escape Hybrid vehicles built on 10-Aug-2021 and through 20-Sep-2021 may exhibit a front-end flutter/rattle noise at 65 mph (105 km/h) or higher. Engineering is aware of this concern. Due to parts availability, a repair procedure may not be available until 1st quarter, 2022. Using the Ford Diagnosis and Repair System (FDRS), command the active grill shudders open and closed to see if the flutter/rattle noise changes. If the flutter/rattle noise does not change, continue with normal Workshop Manual (WSM), Section 100-04 for diagnostic and repair information. If the flutter/rattle noise does change, advise the customer that the vehicle is safe to drive and that replacement parts will be available soon. Schedule a follow-up appointment for 1st quarter, 2022 and when the repair procedure and parts become available, contact the customer to arrange repairs. Monitor OASIS for updates.
SSM 50168
Some 2021 Escape/Escape Hybrid vehicles built on 10-Aug-2021 through 20-Sep-21 may exhibit a front-end flutter/rattle noise at 65 mph (105 km/h) or higher. Engineering is aware of this concern and a repair procedure should be available late October. Using the Ford Diagnosis and Repair System (FDRS), command the active grill shudders open and closed to see if the flutter/rattle noise changes. If the flutter/rattle noise does not change, continue with normal Workshop Manual, Section 100-04 for diagnostic and repair information. If the flutter/rattle noise does change, advise the customer that the vehicle is safe to drive in the meantime. Schedule a follow-up appointment for late October and when the repair procedure becomes available, contact the customer to arrange repairs. Monitor OASIS for updates.
SSM 50161
Some 2021 Escape Hybrid vehicles built on 10-Aug-2021 through 20-Sep-21 may exhibit a front-end flutter/rattle noise at 65 mph (105 km/h) or higher. Engineering is aware of this concern and a repair procedure should be available late October. Using the Ford Diagnosis and Repair System (FDRS), command the active grill shudders open and closed to see if the flutter/rattle noise changes. If the flutter/rattle noise does not change, continue with normal Workshop Manual, Section 100-04 for diagnostic and repair information. If the flutter/rattle noise does change, advise the customer that the vehicle is safe to drive in the meantime. Schedule a follow-up appointment for late October and when the repair procedure becomes available, contact the customer to arrange repairs. Monitor OASIS for updates.
TSB 21-2271
Some 2020 and 2021 Escape Hybrid vehicles built on or before 19-Jul-2021 may exhibit a rattle/buzz originating in the right rear quarter area. This may be due to the pedestrian alert control module (PACM) internal connector vibrating against the metal housing when subjected to audio frequencies between 50 and 60 Hz. To correct the condition, follow the Service Procedure to insulate the connector.
TSB 21-2122
Some 2020-2021 Escape hybrid electric vehicles (HEV) built on or before 29-Mar-2021 may experience a lack of power, crank/no start, and Stop Safely Now message with diagnostic trouble codes (DTC) P2282, P0106 and/or P1A0C stored in the powertrain control module (PCM) in temperatures below 32âÂÂF/0âÂÂC. This may be due to various software parameters within the PCM and condensation buildup in the intake manifold. To correct the condition, follow the Service Procedure and reprogram the PCM.
SSM 49681
Some 2021 Escape Hybrid (FHEV) customers may have received a FordPass message indicating an Electrical System Fault was detected. No warning messages in-vehicle should have occurred, but diagnostic trouble code (DTC) U0594 may be present in the instrument panel cluster (IPC). This DTC does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. FordPass message targeting has been suppressed and engineering is working to implement a solution for the DTC. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment for repair in June. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
SSM 49654
Some 2020-2021 Escape hybrid vehicles may experience an illuminated (MIL) and DTC P0106 and/or P2282 while operating at or below freezing and covering daily distances of about 60 miles (100 Km). Remove the throttle body per Workshop Manual (WSM) Section 303-04C and inspect the inside of the intake manifold for water/ice. If present, thaw the vehicle and remove liquid using a suction gun/large syringe and tubing. Swab the bottom of the intake by tying a shop towel to a rod to remove remaining liquid. Remove the manifold absolute pressure and temperature (MAPT) Sensor per WSM section 303-14C. Inspect/clean any ice or sludge build-up from MAPT sensor and reinstall. Inform the customer that this is an interim fix and that their vehicle is safe to drive. Schedule a follow-up appointment with the customer for May timeframe. Monitor OASIS in the 2nd quarter.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.