Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SAN-Vol1 I1
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
SSM 51650
2020-2023 Explorer/Aviator/Police Interceptor Utility Hybrid vehicles may exhibit a charging system warning in the message center and/or illuminated battery lamp with DTC B11D9 present in the body control module (BCM). Refer to Workshop Manual (WSM), Section 414-01, Pinpoint Test C for diagnosis and repair. If the 125 amp fuse on the 14300 wire harness at the auxiliary battery is open, do not replace a complete wire harness to obtain this fuse. The 125 amp fuse (service part number JU5Z-14526-A) is now available separately for service. If the 125 amp fuse is ok, check C1168 connector / SBF08 circuit located underbody behind the left front wheel for wiring or connector issues. For additional C1168 location images, view WSM 414-01 > Removal and Installation > Auxiliary Battery Cable. Repair as necessary per Wiring Diagram (WD) Cell 5 > Connector Repair Procedures.
TSB 22-2290
2020-2021 Police Interceptor Utility vehicles equipped with a 3.3L Duratec, 3.3L Duratec Hybrid, or 3.0L EcoBoost engine have a module programming update that allows the operator to command a virus reducing heating procedure that, when combined with Centers for Disease Control and Prevention (CDC) guidelines, helps reduce virus counts inside the interior of Police Interceptor Utility vehicles. Follow the Service Procedure to perform the virus reducing heating procedure.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.