Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM 54702
Service Bulletin/Repair Instructions
Some 2020-2023 Aviator and 2020-2024 Explorer/Police Interceptor Utility hybrid vehicles may exhibit a "Refuel Error See Manual" message in the instrument panel cluster (IPC) after installing a replacement fuel filler door assembly (7827936). This may be due to a concern with the replacement fuel filler door assembly. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time.
SSM 54655
Service Bulletin/Repair Instructions
Some 2020-2026 Explorer/Police Interceptor Utility/Aviator vehicles may exhibit a concern of inoperative, rattling, crackling and/or distorted sound from one or more speakers (but not all speakers). This may be due to other components located near the suspect speaker. Workshop Manual (WSM), Section 415-00 > Diagnosis and Testing > Pinpoint Test D (2020-2024 Explorer/Police Interceptor Utility, 2025-2026 Aviator) and Pinpoint Test E (2020-2024 Aviator, 2025-2026 Explorer/Police Interceptor Utility) have been updated with additional direction when isolating the cause of the condition.
SSM 54516
Service Bulletin/Repair Instructions
2020-2026 Police Interceptor Utility vehicles may require level III ballistic panels to be replaced due to broken mounting tabs. Individual level III ballistic panel mounting tab service parts are now available: right-hand (78201B68) and left-hand (78201B69). Replacement of the level III ballistic panel assembly is not required for this condition. Level IV ballistic panels do not have removable mounting tabs and still require complete panel replacement. Level III vs level IV ballistic panels can be identified by a large roman numeral label on the panel or by the vehicle window sticker if equipped.
SSM 54354
Service Bulletin/Repair Instructions
On 2020-2026 Explorer/Police Interceptor Utility vehicles, customers may desire modifications that require access to the driver's door ajar circuit. The vehicle may exhibit a door ajar light on when the driver's door is fully closed. When using pin 13 on the factory 14-way connector to access the driver's door ajar circuit, a 70 mA maximum coil current relay with an integrated clamping diode is required to protect against damage to the door latch. Failure to install this correctly will result in repeat warnings that the driver's door latch/door ajar light will remain on until it is compliant with police modifier's bulletin P-032, which can be found on the Police body builder's site (https://www.fordpro.com/en-us/upfit/publications/).
SSM 53982
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator, 2020-2025 Police Interceptor Utility, 2020-2022 Escape/Corsair, and 2022-2024 Maverick vehicles equipped with a hybrid powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450:00 stored in the powertrain control module (PCM). This may be due to an evaporative emission system concern or may also be caused by the customer overfilling the fuel tank. If this condition occurs, perform normal diagnosis per Workshop Manual (WSM) Section, 303-13 and repair as necessary. Inform the customer that the condition may have been caused by overfilling of the fuel tank and to not top-off the fuel tank when the fuel pump nozzle automatically shuts off for the first time. Refer the customer to the Fuel and Refueling section of their Owner Manual for additional information.
SSM 53278
Service Bulletin/Repair Instructions
On 2020-2025 Explorer/Police Interceptor Utility vehicles, customers may desire modifications that require access to the driver's door ajar circuit.
SSM 52941
Service Bulletin/Repair Instructions
Some 2020-2025 Police Interceptor Utility hybrid vehicles may exhibit multiple warning messages, various driveability concerns and/or an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P061B stored in the powertrain control module (PCM).
SSM 52917
Service Bulletin/Repair Instructions
Some 2020-2024 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit erratic shifting and/or a transmission fluid venting condition.
SSM 52652
Service Bulletin/Repair Instructions
On 2020-2024 Explorer/Police Interceptor Utility vehicles, customers may desire modifications that require access to the driver's door ajar circuit. In some cases customers may experience an ajar light on when the driver's door is fully closed. When using pin 13 on the factory 14-way connector to access the driver's door ajar circuit, a 70 mA maximum coil current relay with an integrated clamping diode is required to protect against damage to the door latch. Failure to install this correctly will result in repeat warnings that the driver's door latch/door ajar light will remain on until it is compliant with police modifier's bulletin P-032, which can be found on the Police body builder's site (https://fordbbas.com/publications).
24B34
Service Bulletin/Repair Instructions
Certain 2020 through 2023 Model Year Explorer Police Interceptor Units (PIU) Powertrain Control Module Software Update In some of the affected vehicles, customers may experience various symptoms including lack of engine power, lag in throttle response, delayed shifts, and/or multiple warning indicators including check engine light with DTC P084B. These issues may adversely affect pursuits and other police duties.
SSM 52509
Service Bulletin/Repair Instructions
Some 2023-2024 Police Interceptor Utility vehicles built on 04-Dec-2023 and through 16-Apr-2024 may exhibit a condition where FordPass is inoperative, Fleet Telematics cannot be enrolled and/or the TCU fails provisioning with the parameter identification (PID) for TCU Auth mode reading as Unprovisioned mode. This may be due to incorrect configuration data in the TCU, audio front control module (ACM) and/or accessory protocol interface module (APIM) modules. To correct the condition, download and run the TCU-Telematics Control Unit (TCU) Module Configuration application and the APIM-Accessory Protocol Interface Module (APIM) Configuration application using the latest level of the Ford Diagnosis and Repair System (FDRS) scan tool. If the APIM is not available on the vehicle, then run the configuration applications for the TCU-Telematics Control Unit (TCU) Module Configuration and the ACM-Audio Front Control Module (ACM) Configuration using the latest level of the FDRS scan tool. For claiming, use causal part 14G087 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 51945
Service Bulletin/Repair Instructions
2020-2023 Police Interceptor Utility vehicles may require level III ballistic panels to be replaced due to broken mounting tabs. Level III ballistic panel mounting tab service kits are now available (right LB5Z-78201B68-F and left LB5Z-78201B69-F). Replacement of the level III ballistic panel assembly is not required for this condition. Level IV ballistic panels do not have removable mounting tabs and still require complete panel replacement. Level III vs. level IV ballistic panels can be identified by a large roman numeral label on the panel or by the vehicle window sticker if equipped.
SSM 51875
Service Bulletin/Repair Instructions
On 2020-2023 Explorer/Police Interceptor Utility vehicles, customers may desire modifications that require access to the drivers door ajar circuit. In some cases customers may experience an ajar light on when the drivers door is fully closed. When using pin 13 on the factory 14-way connector to access the drivers door ajar circuit, a 70 mA maximum coil current relay with an integrated clamping diode is required to protect against damage to the door latch. Failure to install this correctly will result in repeat warnings that the drivers door latch / door ajar light will remain on until it is compliant with police modifiers bulletin P-032, which can be found on the Police body builders site (https://fordbbas.com/publications).