Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
TSB 26-2395
Service Bulletin/Repair Instructions
This article supersedes 26-2287. Reason for update: update the labor operation numbers to add MT to operations C, F, G, H, J, K, L and M, and correct the part number LIMZ-4A015-B to L1MZ-4A015-B. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Harsh engagement Delayed engagement Harsh shift Delayed shift Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC)s P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as ne
SSM 55100
Service Bulletin/Repair Instructions
For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901
SSM 55069
Service Bulletin/Repair Instructions
Some 2020-2025 Explorer vehicles equipped with a power roof opening panel may exhibit a sunshield with localized bunching or binding/inoperative. This may be due to a broken or missing sunshield fabric retainer/clip. A revised sunshield clip (LJ6Z-5452118-B) is now available to address this condition. It is not necessary to replace the entire sunshield assembly if the clip(s) are broken or missing. Refer to Workshop Manual (WSM), Section 501-17 Roof Opening Panel > General Procedures > Inspection and Replacement of the Roof Opening Panel Shield Clip.
SSM55059
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine, 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine, and 2020-2023 Lincoln Aviator vehicles equipped with a 3.0L EcoBoost hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). The vehicle may be unable to enter electric-only drive modes as expected during normal drive cycles. This may be due to the belt integrated starter generator (BISG). For vehicles with this condition, follow the necessary Pinpoint Test in Workshop Manual (WSM), Section 303-06 for DTC P0A1E and repair the vehicle as directed. Note that previous replacement of the BISG does not negate the need for subsequent BISG replacements if directed to do so by the appropriate Pinpoint Test diagnostics. Engineering is investigating this BISG quality concern. Monitor PTS for updates regarding this investigation.
26E04
Emissions
NEW VEHICLE DELIVERY HOLD - Emissions Recall 26E04 Certain 2021-2025 Model Year F-150, Maverick, Mustang, Ranger, Expedition, Bronco Sport, Explorer, Bronco, Navigator, and Aviator Vehicles Powertrain Control Module Software Update
TSB 26-2309
Service Bulletin/Repair Instructions
This bulletin supersedes 26-2241. Reason For Update: update the parts list to correct the claim quantity of the part number JB3Z-4B496-B from 3 to 6. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh 3-4, 4-5 upshifts * Harsh 5-3, 4-3 downshifts * Harsh reverse engagements These symptoms may be worse when cold. This may be due to the F clutch friction plates brinelling into the clutch and planetary container cylinder (7B177).
TSB 26-2287
Service Bulletin/Repair Instructions
This article supersedes 25-2302. Reason for update: update the labor time allowance for F-150 vehicles, update the Parts list to replace the part number W716979-S439 with W721084-S439, and add a note for LV fluids XT-10-QLVC and CXT-10-LV6 "Transfer Case Fluid". Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Harsh engagement Delayed engagement Harsh shift Delayed shift Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC)s P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other tra
SSM 54902
Service Bulletin/Repair Instructions
For 20202026 vehicles equipped with the 10R60 transmission, a new Transmission Clutch Circuit Leak Test has been introduced in the Ford Diagnosis and Repair System (FDRS). This test utilizes the pressure and vacuum transducer (PVT) when available. Workshop Manual (WSM) updates related to this diagnostic procedure are planned for release in Q4 2026. The new test improves the accuracy of detecting leaks within transmission fluid circuits and replaces the previous air check method. The previous air check procedure has been shown to produce a high rate of false positives, which may lead to unnecessary repairs when no actual leak is present. Accordingly, the air check procedure is not to be used for diagnosing internal transmission hydraulic leaks or as justification for transmission replacement.
SSM 54857
Service Bulletin/Repair Instructions
2020-2026 Explorer/Escape/Corsair, 2021-2026 Bronco Sport/Bronco, 2022-2026 Maverick, 2024-2026 Mustang/Ranger/Nautilus vehicles equipped with a 2.0L or 2.3L EcoBoost engine may require removal of the turbocharger wastegate control actuator linkage for various reasons. The Workshop Manual (WSM), Section 303-04 Fuel Charging and Controls - Turbocharger - 2.0L/2.3L EcoBoost > Removal and Installation > Wastegate Control Actuator Linkage service procedure been added. In addition, the wastegate actuator rod (9E408), associated retention springs (9342) and retaining clips (00817) have been released as lower-level components to complete the repair without replacing the entire turbocharger wastegate actuator assembly.
TSB 26-2242
Service Bulletin/Repair Instructions
This bulletin supersedes 25-2213. Reason for update: update the Service Procedure to add notes to clarify the customer symptoms, applicability of this TSB, directing technicians to evaluate both front strut mounts, and add Figure 1 to identify the specific area of the strut mount to observe. Some of the vehicles listed in the Model statement above may exhibit a click/pop noise while turning the steering wheel from straight ahead to full lock during low speed turning events. This noise may be due to the front upper strut mount washer movement under steering loads.
TSB 26-2241
Service Bulletin/Repair Instructions
This bulletin supersedes 25-2587. Reason For Update: update the Parts list to add the F-clutch friction plates HL3Z-7B164-D and the F-clutch steel plates PR3Z-7B164-A for the proper vehicle lines, replace the transfer case mounting bolt part number from W714288-S438 to W714288-S437, update the part number W720688-S439 quantity from 2 to 1, update the part number ML3Z-7869-C claim quantity from 2 to 1 (only if necessary), update the description of CXT-10-LV6 and XT-10-QLVC by adding "transfer case fluid, 4WD only", move HL3Z-7A191-B and L1MZ-7F396-A fluid pan gaskets to the parts to inspect and replace list, and remove TL1Z-6775-A self adhesive heat shield from the F-150/Expedition/Navigator parts list as it is not a discard item. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh 3-4, 4-5 upshifts * Harsh 5-3, 4-3 downshifts * Harsh reverse engagements These symptoms may be worse when cold. This may be due to the F clutch friction plates brinelling into the clutch and planetary container cylinder (7B177).
SSM 54827
Service Bulletin/Repair Instructions
Some 2020-2026 Explorer/Police Interceptor Utility/Aviator vehicles may require replacement of the front drive halfshaft inner/outer CV joint boot for various reasons. If Workshop Manual (WSM), Section 205-04 > Diagnosis and Testing leads to CV joint boot replacement, L1MZ-3A331-G (Explorer/Police Interceptor Utility front inner/outer CV joint boot kit), L1MZ-3A331-H (Aviator front inner/outer CV joint boot kit), L1MZ-3A331-F (Explorer/Police Interceptor Utility front inner CV joint boot kit) and L1MZ-3A331-E (Aviator front inner CV joint boot kit) have been released for service. Refer to WSM, Section 205-04 for Removal and Installation procedures.
25B51
Other
Certain 2021-2024 Model Year Bronco, 2021-2024 Model Year Bronco Sport, 2020-2022 Model Year Corsair and Escape, 2016-2024 Model Year Explorer, 2019-2020 Model Year Fusion, 2016-2018 Model Year Focus RS, 2022-2024 Model Year Maverick, 2016-2019 Model Year MKC and 2019-2024 Model Year Ranger Vehicles Equipped with a 2.0L or 2.3L Engine and Engine Block Heater System Block Heater Replacement
TSB 26-2226
Service Bulletin/Repair Instructions
This bulletin supersedes 26-2046. Reason For Update: update the parts list to change the claim quantity of the C clutch friction plates (HL3Z-7B164-A), C clutch steel plates (HL3Z-7B442-F), D clutch steel plates (HL3Z-7B442-D), add the rear driveshaft flange CV joint-to-pinion flange cup bolts and retaining straps (LK4Z-4B496-B) for Transit, and update the parts description for the transfer case fluids applicable for each vehicle line. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit
SSM 54795
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine and 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). The vehicle may be unable to enter electric-only drive modes as expected during normal drive cycles. This may be due to the software within the belt integrated starter generator (BISG). For vehicles with this condition, follow Pinpoint Test I: Battery Isolation/Voltage Stabilization Control Circuit Carry Outance located in the Workshop Manual (WSM), Section 303-06D and repair the vehicle as necessary. Note that the BISG is on backorder status at the time of this publication and Ford is working to make parts available. Engineering is investigating this concern. Monitor PTS for updates.
SSM 54646
Service Bulletin/Repair Instructions
Some 2020-2024 Explorer/Police Interceptor Utility hybrid vehicles may exhibit a "Refuel Error See Manual" message in the instrument panel cluster (IPC) after installing a replacement fuel filler door assembly (7827936). This may be due to a concern with the replacement fuel filler door assembly. If diagnostics in the Workshop Manual (WSM), Section 501-14 Body > Handles, Locks, Latches and Entry Systems > lead to fuel filler door switch replacement, install a new fuel filler door assembly ordered from depot stock to correct this condition. Suspect parts have been cleared from parts depot inventory.
SSM 54783
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine and 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). The vehicle may be unable to enter electric-only drive modes as expected during normal drive cycles. This may be due to the software within the belt integrated starter generator (BISG). For vehicles with this condition, follow Pinpoint Test G located in the Workshop Manual (WSM), Section 303-06D and repair the vehicle as necessary. Note that the BISG is on backorder status at the time of this publication and Ford is working to make parts available. Engineering is investigating this concern. Monitor PTS for updates.
SSM 54756
Service Bulletin/Repair Instructions
2021-2026 Explorer vehicles equipped with the 2.3L EcoBoost engine may require air conditioning (A/C) compressor belt removal for various reasons. The Workshop Manual (WSM), Section 303-05A Accessory Drive - 2.3L EcoBoost > Removal and Installation > Air Conditioning (A/C) Compressor Belt procedure has been revised to eliminate cutting the A/C compressor belt to remove it. Refer to the updated procedure to reuse the belt.
23B64
Other
Customer Satisfaction Program 23B64 Certain 2020-2024 Model Year Multiple Vehicle Lines Equipped with High Voltage Batteries Battery Energy Control Module (BECM) Software Update
SSM 54719
Service Bulletin/Repair Instructions
For 20212026 vehicles equipped with the 10R80 transmission, a new Transmission Clutch Circuit Leak Test has been introduced in the Ford Diagnosis and Repair System (FDRS). This test utilizes the pressure and vacuum transducer (PVT) when available. When referred to a specific clutch (A-F) test by a pinpoint test in Workshop Manual (WSM), Section 307-01 > Diagnosis and Testing, the Clutch Assembly tests have been updated with a hyperlink to the new Transmission Line Pressure Test - Pressure Vacuum Transducer (PVT) Is Available procedure in WSM, Section 307-01 > General Procedures. This procedure provides instructions to perform the FDRS Transmission Clutch Circuit Leak Test when applicable. The new test improves the accuracy of detecting leaks within transmission fluid circuits and replaces the previous air check method. The previous air check procedure has been shown to produce a high rate of false positives, which may lead to unnecessary repairs when no actual leak is present. Accordingly, the air check procedure is not to be used for diagnosing internal transmission hydraulic leaks or as justification
SSM 54720
Service Bulletin/Repair Instructions
Various 2020-2026 Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.
24N12 S2
Other
Certain 2021 - 2022 Model Year Various Vehicles Engine Valve Inspection Test This submission includes : Technical Instructions Updated wording and description with additional photo.
25N17
Other
Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
TSB 25-2587
Service Campaign
Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh 3-4, 4-5 upshifts * Harsh 5-3, 4-3 downshifts * Harsh reverse engagements These symptoms may be worse when cold. This may be due to the F clutch friction plates brinelling into the clutch and planetary container cylinder (7B177).
SSM 54674
Service Bulletin/Repair Instructions
For 2021-2026 vehicles equipped with the 10R80 transmission, a new Transmission Clutch Circuit Leak Test has been introduced in the Ford Diagnosis and Repair System (FDRS). This test utilizes the pressure and vacuum transducer (PVT) when available. The Workshop Manual (WSM) has been updated under Section 307-01 > Diagnosis and Testing to include this procedure. The new test improves the accuracy of detecting leaks within transmission fluid circuits and replaces the previous air check method.
SSM 54655
Service Bulletin/Repair Instructions
Some 2020-2026 Explorer/Police Interceptor Utility/Aviator vehicles may exhibit a concern of inoperative, rattling, crackling and/or distorted sound from one or more speakers (but not all speakers). This may be due to other components located near the suspect speaker. Workshop Manual (WSM), Section 415-00 > Diagnosis and Testing > Pinpoint Test D (2020-2024 Explorer/Police Interceptor Utility, 2025-2026 Aviator) and Pinpoint Test E (2020-2024 Aviator, 2025-2026 Explorer/Police Interceptor Utility) have been updated with additional direction when isolating the cause of the condition.
SSM 54614
Service Bulletin/Repair Instructions
Some 2020-2024 Explorer vehicles equipped with a 2.3L engine and 2020-2026 Explorer/Police Interceptor Utility/Aviator vehicles equipped with a 3.0/3.3L engine may require various repairs associated with the fuel tank and/or fuel pump and sender unit. Workshop Manual (WSM), Section 310-00 > Removal and Installation for the fuel tank and fuel pump and sender unit have been revised to eliminate the need to remove the driveshaft as part of the service procedure. Labor times have also been updated to reflect this WSM revision.
SSM 54601
Service Bulletin/Repair Instructions
Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
SSM 54589
Other
Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various connectivity concerns with The Ford App Lincoln App including but not limited to: missing activation prompt pop-upon the vehicle's center display screen when attempting to activate vehicle through The Ford App Lincoln App, incorrect location global positioning system GPS reported through The Ford App Lincoln App, problems with remote commands being performed through The Ford App Lincoln App and or incorrect data information reported on The Ford App Lincoln App. These symptoms will be accompanied by diagnostic trouble code DTC B156D 89 in the TCU. This may be due to the accessory protocol interface module APIM software. To correct the condition, update the APIM software.
SSM 54592
Service Bulletin/Repair Instructions
For 20172026 vehicles equipped with a 10R transmission, a revision to the Road Testing Vehicle procedure has been made in the WSM, located in Section 307-01 > Diagnosis and Testing. This updated procedure improves the diagnosis of customer reported transmission concerns and aids in locating the proper root cause. During diagnosis and testing, details regarding whether the condition is more prevalent when the vehicle is hot or cold, throttle percentage at the time of occurrence, vehicle speed, the specific shift involved, and whether the issue occurs during transmission engagements (N>R, N>D, R>D, or D>R) should be noted. Engineering requests including these detailed operating conditions that will significantly assist with root cause analysis. Diagnosis, testing, and repair should use established labor times outside this article.
TSB 26-2046
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 25-2611. Reason For Update: Change the part number for the transmission fluid heat exchanger bolt (Expedition/Navigator) as well as change the claim/package quantities for HL3Z-7B442-F and HL3Z-7B164-C. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks.
SSM 54516
Service Bulletin/Repair Instructions
2020-2026 Police Interceptor Utility vehicles may require level III ballistic panels to be replaced due to broken mounting tabs. Individual level III ballistic panel mounting tab service parts are now available: right-hand (78201B68) and left-hand (78201B69). Replacement of the level III ballistic panel assembly is not required for this condition. Level IV ballistic panels do not have removable mounting tabs and still require complete panel replacement. Level III vs level IV ballistic panels can be identified by a large roman numeral label on the panel or by the vehicle window sticker if equipped.
TSB 25-2614
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit a cupholder base that is damaged or broken. This may be due to the heat stake clips detaching from the cup holder assembly.
TSB 25-2611
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 25-2474 for 3 Part List corrections. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary to confirm proper function. Add a new line to the repair order to document any additional repairs
25L02
Other
Special Field Action 25L02 Certain 2017-2024 Model Year California Emissions-Certified Vehicles Transmission Control Assembly Reimbursement
SSM 54367
Service Bulletin/Repair Instructions
Some 2022-2023 Edge vehicles built on 16-Nov-2022 and through 23-Mar-2023 and 2022-2023 Explorer vehicles built on 20-Sep-2022 and through 05-Mar-2023 may exhibit a brief illumination of the powertrain malfunction (wrench) indicator when the vehicle is shifted into park (P) with diagnostic trouble code (DTC) P0919 and/or P0929 stored in the gear shift module (GSM). This may be due to the GSM software. To correct this condition, reprogram the GSM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 7P155 and labor operations 12651D and 12651D4.
TSB 25-2474
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 25-2429 for a labor operation correction. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary to confirm proper function. Add a new line to the repair order to document any additional rep
SSM 54313
Service Bulletin/Repair Instructions
Some 2020-2025 various Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.
SSM 54275
Service Bulletin/Repair Instructions
Some 2021-2023 Explorer vehicles equipped with a 3.0L EcoBoost engine, 2021-2023 Aviator vehicles equipped with a 3.0L EcoBoost or 3.0L plug-in hybrid electric vehicle (PHEV) engine, 2021-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost, 2021-2024 F-150 vehicles equipped with a 2.7L EcoBoost, and 2021-2024 Bronco and 2024 Ranger vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine. This noise may occur on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to an internal component of the variable cam timing (VCT) unit. Workshop Manual (WSM), Section 303-00 > Diagnosis and Testing > Engine > Pinpoint Test F has been updated to include additional steps along with a video to identify the affected VCT unit that requires replacement.
Customer Script-Expl Hood
Other
2020-2025 MY Explorer hood- customer script
TSB 25-2447
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2177 to update labor times from M-time to AP-time and add a limit. Some of the vehicles listed in the model statement above may exhibit an illuminated malfunction indicator lamp (MIL) with only diagnostic trouble code (DTC) P1A0C stored in the PCM. This may be due to the software in the powertrain control module (PCM).
25P28
Other
Certain Model Year Multiple Vehicles Ford Pass/Lincoln Way Connectivity Concerns
TSB 25-2429
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 25-2300 to update the production fix date. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary to confirm proper function. Add a new line to the repair order to document any additional re
24N12 -S1
Other
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 24S55 – Supplement #1 Dated: August 15, 2025 Customer Satisfaction Program 24N12 Dated June 19, 2025 New! REASON FOR THIS SUPPLEMENT • Rental Vehicles: Added specification that long block replacement must be approved by SSSC for rental coverage to apply. • Labor Allowances: Added labor operation for photo submission on all vehicles and labor operation for borescope inspection. • SSSC Approval: Borescope photo submission required for long block approval. • Parts Handling Allowance: Added additional allowance claiming information for engine replacement. • Attachments: Technical Instructions have been added to the program. PROGRAM TERMS This program provides a no-cost, one-time repair (if needed) for an engine long block replacement for vehicles that completed the 24S55 inspection process. This program will be in effect for 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This is
TSB 25-2300
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 25-2131 to add reprogram for later level software, new Steps 1-4 in Service Procedure. Updated Part List with 3 superseded part numbers. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect, replace other transmission components and flush transmission fluid cooler only as necessary
TSB 25-2302
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2252 to update the Title, Action Statement, Service Procedure and Part List. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Harsh engagement Delayed engagement Harsh shift Delayed shift Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC)s P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary as needed to ensure proper function. Add a new line to the repair order to docum
SSM 54137
Service Bulletin/Repair Instructions
Various 2021-2025 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit "Please Check Surroundings For Safety" or "Full View Not Available" messages when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
SSM 54116
Service Bulletin/Repair Instructions
Various 2019-2024 Ford and Lincoln vehicles equipped with SYNC 3 may experience a partially or fully black center display screen at start-up using Apple CarPlay or Android Auto. This does not affect rear camera operation. This may be due to interference from the phone being connected into the media hub using a universal serial bus (USB) cable during SYNC system boot up. To correct his condition, advise the customer to disconnect the USB cable from the phone. If the center display screen displays normally, reconnect the phone. If the concern persists, disconnect the phone from the USB cable, cycle the ignition off and open the driver's door so the interior lights come on. Close the door, start the vehicle and wait for the center display screen to boot up past the start-up animation and display the home screen, then reconnect the phone using the USB cable. If the concern persists after this procedure, follow normal Workshop Manual diagnostics for a blank screen concern.
SSM 54083
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer, 2022-2023 F-150, and 2023-2024 Expedition/Navigator vehicles equipped with a 2.3L/3.5L EcoBoost engine may exhibit may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P25B3, P25B4, P25B5, P25B6, P2ABA, P2ABB, P2ABC, P2AB7, P2AB8, and/or P2AB9 stored in the powertrain control module (PCM). This may be due to a concern with the turbocharger wastegate. To correct the condition, follow the applicable diagnostic pinpoint tests (PPT) steps found in Workshop Manual (WSM), Section 303-04 and repair as necessary.
SSM 53973
Service Bulletin/Repair Instructions
Some 2021-2024 Edge/Nautilus, 2021-2025 Bronco/Bronco Sport/E-Series/Escape/Corsair/Expedition/Navigator/Explorer/Aviator/F-150/F-Super Duty/Mustang/Ranger, and 2022-2025 Maverick vehicles may require an A/C compressor clutch assembly replacement be performed for various concerns. Workshop Manual (WSM), Section 412-00 Removal and Installation has been updated to eliminate the need to remove and install the A/C compressor to change out the A/C Compressor clutch assembly.
SSM 53982
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator, 2020-2025 Police Interceptor Utility, 2020-2022 Escape/Corsair, and 2022-2024 Maverick vehicles equipped with a hybrid powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450:00 stored in the powertrain control module (PCM). This may be due to an evaporative emission system concern or may also be caused by the customer overfilling the fuel tank. If this condition occurs, perform normal diagnosis per Workshop Manual (WSM) Section, 303-13 and repair as necessary. Inform the customer that the condition may have been caused by overfilling of the fuel tank and to not top-off the fuel tank when the fuel pump nozzle automatically shuts off for the first time. Refer the customer to the Fuel and Refueling section of their Owner Manual for additional information.
SSM 53966
Service Bulletin/Repair Instructions
Some 2021-2025 Ford/ Lincoln vehicles equipped with SYNC4 may not be able to perform an update to the accessory protocol interface module (APIM). This may be due to the software in the APIM. Ford Engineering has de-activated the ability to update these SYNC4 APIM modules as applicable, and the Ford Diagnosis and Repair System (FDRS) will not present an update for the APIM module. Some existing directed repairs may be impacted, check Professional Technician System (PTS) before attempting any specific technical service bulletin (TSB)/special service message (SSM) and check field service action (FSA) landing pages before attempting any FSA repairs. For any vehicle repairs requiring a software update that includes an APIM update in the programming sequence, if the 5-digit product code for the APIM software is equal to or lower than 23187, do not attempt to update affected modules at this time. To determine the 5-digit product code for the APIM software on the vehicle, while the vehicle center display screen is powered up with ignition in run or accessory, go to Settings > General > About SYNC.
24N12
Other
Certain 2021 - 2022 Model Year Various Vehicles Engine Valve Inspection Test
SSM 53876
Service Bulletin/Repair Instructions
Some 2020-2023 Aviator/Explorer and 2021-2023 Bronco vehicles equipped with a 10R60 transmission may exhibit harsh or delayed engagement/shift concerns. Refer to Workshop Manual (WSM), Section 307-01 > Diagnosis and Testing for normal diagnostics. The WSM has been updated with information from previously published articles related to this concern.
TSB 25-2228
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit delayed reverse engagement. This may be due to the software in the powertrain control module (PCM).
TSB 25-2213
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2121 to update the affected production build dates. Some of the vehicles listed in the Model statement above may exhibit a click/pop noise while turning the steering wheel from straight ahead to full lock during low speed turning events. This noise may be due to front upper strut mount washer movement under steering loads.
SSM 53764
Service Bulletin/Repair Instructions
Some 2020 Continental, 2020-2024 Edge/Nautilus, 2020-2025 Explorer/Aviator/Escape/Corsair/F-150/F-Super Duty/Ranger/Transit/E-Series, 2021-2025 Bronco, and 2022-2025 Maverick vehicles may require an engine cooling system flush to be performed for various concerns. Workshop Manual (WSM), Section 303-03 has been updated to eliminate the need to remove and install the radiator assembly to perform a radiator flush.
24B47 S1
Other
CERTAIN 2018-2024 MODEL YEAR VARIOUS VEHICLES — UPDATE SYNC SOFTWARE
TSB 25-2188
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit an incorrectly illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0420 stored in the powertrain control module (PCM). This may be due to the software in the PCM.
TSB 25-2131
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 24-2436. Reason for update: update the Part List and Service Procedure Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary to confirm proper function. Add a new line to the repair order to document any additional
SSM 53601
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator, 2020-2025 Police Interceptor Utility, 2020-2025 Escape/Corsair, 2022-2025 Maverick, and 2024-2025 Nautilus vehicles equipped with a hybrid powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450:00 stored in the powertrain control module (PCM). This may be due to an evaporative emission system concern or may also be caused by the customer overfilling the fuel tank. If this condition occurs, perform normal diagnosis per Workshop Manual (WSM) Section, 303-13 and repair as necessary. Inform the customer that the condition may have been caused by overfilling of the fuel tank and to not top-off the fuel tank when the fuel pump nozzle automatically shuts off for the first time. Refer the customer to the Fuel and Refueling section of their Owner Manual for additional information.
TSB 25-2121
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit a click/pop noise while turning the steering wheel from straight ahead to full lock during low speed turning events. This noise may be due to front upper strut mount washer movement under steering loads.
SSM 53519
Service Bulletin/Repair Instructions
Some 2020-2025 Explorer/Aviator vehicles equipped with a 3.0L EcoBoost engine may require removal of the left turbocharger oil supply tube due to various concerns.
TSB 25-2112
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0456 stored in the powertrain control module (PCM). This may be due to evaporative emission system concerns and/or the software level of the PCM and has no effect on vehicle operation.
SSM 53305
Service Bulletin/Repair Instructions
Some 2017-2025 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving.
SSM 53292
Service Bulletin/Repair Instructions
Some 2018-2024 F-150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
SSM 53288
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator/Escape/Corsair, 2021-2022 Bronco Sport, and 2022 Maverick vehicles may exhibit an inoperative driver door window control switch (windows inoperative, mirror control unresponsive, etc.).
TSB 24-2436
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: • Harsh engagement • Delayed engagement • Harsh shift • Delayed shift
SSM 53174
Service Bulletin/Repair Instructions
Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
TSB 24-2331
Service Bulletin/Repair Instructions
Some 2018-2024 F150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L EcoBoost or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
24N01 S1
Service Bulletin/Repair Instructions
In some of the affected vehicles, the rear axle bolt may fracture. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. Reason for supplement: updated tech instructions and parts list update
SSM 53040
Service Bulletin/Repair Instructions
While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
TSB 24-2304
Service Bulletin/Repair Instructions
Various Vehicles Equipped With A 10R80 Automatic Transmission - Harsh/Delayed Engagement And/Or Harsh/Delayed Shift - Built On Or Before 15-Aug-2022
SSM 52925
Service Bulletin/Repair Instructions
Some 2020-2024 Explorer/Aviator/Corsair, 2021-2024 F-150/Bronco, 2023-2024 F-Super Duty, and 2024-2025 Nautilus vehicles may experience the overhead console sunglass bin cannot be locked in a closed position.
SSM 52917
Service Bulletin/Repair Instructions
Some 2020-2024 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit erratic shifting and/or a transmission fluid venting condition.
TSB 24-2252
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator and 2021-2023 F-150 vehicles equipped with a 10R80 MHT transmission may exhibit harsh/delayed engagements and/or harsh/delayed shifts, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
TSB 24-2254
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer, 2020-2023 Transit, 2021-2022 F-150, 2021-2022 Mustang and 2022 Expedition/Navigator vehicles equipped with a 10R80 transmission (excluding hybrid) may exhibit harsh/delayed engagements and/or harsh/delayed shifts, an illuminated MIL with DTC P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the PCM or TCM. This may be due to axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. To correct the condition, follow the Service Procedure to verify hydraulic circuit leakage and replace the CDF clutch cylinder (7H351) if necessary.
SSM 52820
Service Bulletin/Repair Instructions
Some 2019-2024 Ford and Lincoln vehicles equipped with a telematics control unit module (TCU) may exhibit the Location toggle button in the Connectivity setting menu grayed out with an inability to switch it off.
SSM 52774
Service Bulletin/Repair Instructions
Some 2020-2024 Escape/Explorer, 2021-2024 F-150, 2022-2024 Maverick and 2024 Nautilus vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the technician to verify the low voltage connections when no actual fault is present. This may be due to the software level of the Midtronics xRC-3363 High Voltage Battery Rescue Charger.
SSM 52776
Service Bulletin/Repair Instructions
Some 2020-2025 Explorer/Aviator vehicles may have a concern where the second row outboard manual/power seats do not fold, exhibit excess effort to fold, or do not slide forward/backward easily. Power or manual second row seats must be pushed forward manually during easy entry function since the assist spring will reduce but not eliminate manual effort. Refer to the Owner's Manua
24B47
Service Bulletin/Repair Instructions
Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.
SSM 52722
Service Bulletin/Repair Instructions
Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code (DTC) B156D:89 in the TCU. This may be due the accessory protocol interface module (APIM) software
SSM 52704
Service Bulletin/Repair Instructions
Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt.
24N01
Service Bulletin/Repair Instructions
Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures In some of the affected vehicles, the rear axle bolt may fracture. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward.
SSM 52675
Service Bulletin/Repair Instructions
Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level
TSB 24-2182
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2307 to update the Service Procedure and vehicle model years affected. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module (APIM) software.
TSB 24-2176
Service Bulletin/Repair Instructions
This article supersedes TSBs 24-2100 and 24-2070 to add 2023 F-150 vehicles, update the TSB Issue statement and the TSB Service Procedure. Some 2021-2023 F-150, 2022-2023 Expedition/Navigator/Mustang and 2020-2023 Transit/Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
SSM 52548
Service Bulletin/Repair Instructions
Various vehicles equiped with 10R80/10R80 MHT/10R100/10R140 transmissions may require replacement of the seal kits (7153) when internal repairs are being performed. These kits come with 4 wheel drive (4WD) seals and will no longer include the 2WD seals. When working on a 2WD vehicle, any 2WD seals must be ordered separately. Refer to the parts catalog for the proper 2WD seals required.
SSM 52543
Service Bulletin/Repair Instructions
Some 2021-2024 F-150-3.5L FHEV, 2020-2024 Explorer 3.3L FHEV, 2020-2024 Escape 2.5L FHEV, and 2022-2024 Maverick 2.5L FHEV vehicles may exhibit an illuminated MIL with DTC P237F and/or P2C23 stored in the powertrain control module (PCM) and no affect on drivability. This may be due to seal damage, corrosion and/or water intrusion in the exhaust coolant temperature (ECT) sensors 3 and/or 4 connector. Visual inspection should be completed on ECT3 and ECT4 sensors and mating connections for seal damage, water intrusion, and corrosion. If seal damage, water intrusion or corrosion is present, repair per cell 5 of the Wiring Diagram, then apply Motorcraft® XG-12 Electrical Grease to the female/vehicle side of the harness. This inspection of ECT3 and ECT4 sensors should be completed prior to starting the appropriate pinpoint test in Section 303-03 of the Workshop Manual (WSM). If DTCs P237F and/or P2C23 do not return, no further action is necessary and the replacement of the entire exhaust heat exchanger assembly is not required. If P237F and/or P2C23 returns, follow the pinpoint test in Section 303-03 of the WSM for further diagnostics.
SSM 52482
Service Bulletin/Repair Instructions
Some 2020-2024 Explorer/Aviator vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). Diagnosis should include checking the fuel pump monitor (VE518) and/or a fuel pump control (VE225) circuits, connector pin push-outs, damaged pins/terminals, and/or loose/corroded grounds. Inspect FPCM connector C433/C4033, ground G407, and inline connections C1147 and C3136 for being fully seated and damage free prior to performing guided diagnostics or replacing any components.
SSM 52484
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer vehicles may exhibit keyless entry keypad inoperative and/or does not illuminate when any keypad button is pressed following ignition off timeout period with no diagnostic trouble codes (DTCs) in the body control module (BCM). This may be due to network wake up signal processing. To correct this condition, reprogram the BCM using the latest software level of the Ford Diagnosis and Repair System (FDRS) located under the SW Updates tab. Do not replace the keyless entry keypad. For claiming, use causal part 7820555 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 52476
Service Bulletin/Repair Instructions
All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
SSM 52435
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer vehicles may exhibit various issues with the roof rack side. If there is an issue with the roof rack side that requires replacement, a lower level service part is now available separately (7855114 and 7855115). It is no longer necessary to replace the entire roof rack assembly.
TSB 24-2100
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2059 to update the Service Procedure LTIS statement. Some 2021-2022 F-150, 2022-2023 Expedition/Navigator/Mustang and 2020-2023 Transit/Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) that are stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
TSB 23-2058
Service Bulletin/Repair Instructions
This TSB supersedes TSB 22-2377 to update the vehicle model years affected and Parts List. Some 2020-2023 Explorer vehicles equipped with a 3.0L EcoBoost engine or 2020-2023 Aviator vehicles equipped with a 3.0L EcoBoost or 3.0L PHEV engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to a worn VCT unit. To correct the condition, follow the Service Procedure to replace the VCT units
TSB 24-2059
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2351 to remove 2023 F-150 10R80 and 10R80 MHT vehicle applications. The 2023 F-150 10R80 and 10R80 MHT vehicles will be the subject of a separate article. Some 2021-2022 F-150, 2022-2023 Expedition/Navigator/Mustang and 2020-2023 Transit/Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes that are stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
SSM 52333
Service Bulletin/Repair Instructions
Many body control module C (BCMC) warranty return parts are coming back with no trouble found. To verify that the BCMC is at fault prior to replacing, perform the following. First, disconnect the battery then check all BCMC connectors for terminal pushout, pin damage, spread terminals, and corrosion. Refer to Workshop Manual Section 100-00 Wire Terminal Inspection and Replacement. If none found, reconnect the BCMC and battery terminals then recheck functionality. If concern still exists, proceed with BCMC replacement.
SSM 52335
Service Bulletin/Repair Instructions
For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
SSM 52314
Service Bulletin/Repair Instructions
During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
SSM 52307
Service Bulletin/Repair Instructions
Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPassî/LincolnWayî app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual (WSM) Section 414-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 24-2043
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2208 to add 2024 model year vehicles. Some 2020-2024 Explorer/Aviator non-hybrid vehicles may exhibit radio static and/or poor radio sound quality when moving. This may be more noticeable on AM radio stations. This may be caused by an electromagnetic interference concern
TSB 24-2044
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2181 to add 2024 vehicle model year. Some 2020-2024 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path.
SSM 52269
Service Bulletin/Repair Instructions
2022-2024 Explorer/Aviator vehicles built on or after 28-May-2022, 2022-2024 Expedition/Navigator vehicles built on or after 08-Jun-2022, 2022-2024 Escape vehicles built on or after 01-Jun-2022 and 2022 Corsair vehicles built on or after 01-Jun-2022 are no longer equipped with a hands free liftgate system. The vehicle is not misbuilt. The addition of any parts is not a warrantable repair. Do not submit a claim for this condition.
SSM 52189
Service Bulletin/Repair Instructions
Some 2020-2024 Explorer/Aviator vehicles may exhibit poor speaker sound quality and/or tick-tock noise while activating turn signals and streaming audio over Bluetooth. Customers may describe static heard during a Bluetooth phone call or a door speaker buzz or tick noise with the pulse of the turn signal. This may be due to concerns with the 14401/14A005 wiring harnesses or connector damage. Prior to the replacement of the affected speaker, inspect for incorrect pin fit/crimp, bent pins, broken wire strands, or other damage at inline connectors C202, C2383A, and/or C4240B. These circuits join the accessory protocol interface module (APIM) and audio front control module (ACM) components. If wiring/connector concerns are found, repair per Wiring Diagram Cell 5.
SSM 52152
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator vehicles equipped with all-wheel drive (AWD) may exhibit an illuminated powertrain malfunction (wrench) indicator and/or 4WD Fault Service Required message with diagnostic trouble codes (DTCs) C00A6:71, C00A6:74, C00A6:99, C00A7:11, C00A7:13, C00A8:11, and/or C00A8:13 present in the AWD module. This may be due to a damaged wiring harness rubbing against the underbody heat shield where it routes over and into the transfer case actuator motor. Inspect the wire harness for damage and repair as necessary following the procedures in the Wiring Diagram Manual. If no damage is found, continue with normal diagnostics.
TSB 23-2351
Service Bulletin/Repair Instructions
Some 2021-2023 F-150, 2022-2023 Expedition/Navigator, 2022-2023 Mustang, 2020-2023 Transit, 2020-2023 Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes. stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
TSB 23-2352
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator and 2021-2023 Bronco vehicles equipped with a 10R60 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy and/or sticking valves in the main control valve body. To correct the condition, follow the Service Procedure to identify and correct the condition.
TSB 23-2353
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer vehicles equipped with a 2.3L EcoBoost engine, 2022-2023 F-150 vehicles equipped with a 3.5L EcoBoost engine, and 2023-2024 Expedition/Navigator vehicles may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P25B3, P25B4, P25B5, P25B6, P2ABA, P2ABB, P2ABC, P2AB7, P2AB8, and/or P2AB9. This may be due to the software in the powertrain control module (PCM). To correct this condition, follow the Service Procedure to reprogram the PCM.
22G01 S2
Service Bulletin/Repair Instructions
Certain 2022 Model Year Explorer Vehicles - Rear Climate Control Module Retrofit
SSM 51984
Service Bulletin/Repair Instructions
Some 2022-2023 Explorer vehicles with 2.3L engine built on or before 20-Jul-2023 may exhibit an intermittent malfunction indicator light (MIL) with diagnostic trouble code (DTC) P1026 and/or P1299 present in the powertrain control module (PCM) and an engine over-temperature message displayed on the instrument panel cluster (IPC) after a cold engine start. The vehicle will also exhibit reduced performance when it enters fail safe cooling open loop mode. If the engine is not overheating, clear the DTCs to reset the fail safe cooling open loop mode. Start and idle the engine while viewing coolant flow at the top inner (engine side) degas bottle hose port through the semitransparent top. If there is no coolant flow, replace the L1MZ-8A365-AAD engine-to-degas bottle hose. If if there is any coolant flow, return to Workshop Manual (WSM), Section 303-03A diagnostics.
TSB 23-2307
Service Bulletin/Repair Instructions
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.
SSM 51951
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator vehicles equipped with a 10R80 MHT transmission may exhibit an illuminated powertrain malfunction (wrench) lamp with diagnostic trouble code (DTC) P084B stored in the PCM. The Workshop Manual (WSM) has recently been updated to provide new direction for DTC P084B.
TSB 23-2301
Service Bulletin/Repair Instructions
Some 2022-2023 Explorer vehicles built on or before 01-Jun-2023 may exhibit a buzz/vibration/rattle from the center left of the IP during tip-in when the vehicle is up to operating temperature. This may be due to heater tube movement against the tube bracket.
SSM 51939
Service Bulletin/Repair Instructions
Some 2017-2023 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving. This may be identified as coming from the bellhousing and the front of the transmission fluid pan. The whine noise may become louder when the transmission is at operating temperature and may increase with engine revolutions per minute (RPM) in the park (P) position. A small amount of whine noise is considered to be characteristic of the 10R60/10R80/10R80 MHT/10R100 transmissions due to the offset gear drivetrain in the front support and has no effect on durability. Use the Report a Vehicle Concern link at the bottom of OASIS to submit a report if there is a customer concern of whine noise describing operating conditions and noise severity.
SSM 51937
Service Bulletin/Repair Instructions
Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
TSB 23-2072
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
SSM 51935
Service Bulletin/Repair Instructions
Some 2022 Edge vehicles built on and after 16-Nov-2022, 2022 Explorer vehicles built on and after 20-Sep-2022, 2023 Edge vehicles built on and before 24-Mar-2023, and 2023 Explorer vehicles built on and before 06-Mar-2023 may exhibit a brief illumination of the malfunction indicator lamp (MIL) when the vehicle is shifted into park (P) with diagnostic trouble code (DTC) P0919 and/or P0929 stored in the gear shift module (GSM). This may be due to the GSM software. To correct this condition, update the software in the GSM using the latest software level of the Ford Diagnosis and Repair System (FDRS).
SSM 51927
Service Bulletin/Repair Instructions
Some 2022 Explorer/Aviator vehicles may exhibit an intermittent passenger seat massage function with no diagnostic trouble codes (DTCs). This may be due to the configuration of the seat control module G (SCMG) and seat control module H (SCMH) modules. To correct the condition, reprogram the SCMG and SCMH and run the SCMG and SCMH configuration application with the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14F548 and applicable labor times found in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 51902
Service Bulletin/Repair Instructions
Some 2020-2022 Aviator/Explorer Hybrid vehicles may exhibit a concern where the EV power flow does not display in the center display screen. This may be due to the SYNC module (APIM) software. Download and run the APIM-SYNC Module (APIM) Standard Programming application using the latest software level of the Ford Diagnosis and Repair System (FDRS). After programming the APIM to the latest level, the EV power flow screen may intermittently not function under certain conditions. No further repair procedure is recommended as this function is not critical to the operation of the hybrid powertrain system. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 23-2279
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L hybrid engine, 2020-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020-2023 Aviator vehicles equipped with a 3.0L hybrid engine may exhibit a powertrain malfunction indicator lamp with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). This may be due to the belt integrated starter generator (BISG). To correct this condition, follow the Service Procedure to diagnose and repair this symptom.
SSM 51881
Service Bulletin/Repair Instructions
2020-2023 Explorer non-hybrid vehicles and equipped with a 3.0L EcoBoost or 3.3L Duratec engine and 2020-2023 Aviator non-hybrid vehicles equipped with a 3.0L EcoBoost engine built on or before 01-Jan-2023 may exhibit an exhaust rattle requiring replacement of the left or right exhaust flexible pipe (5G203). The updated part locates the flexible joint portion of the pipe closer toward the catalytic converter than the originally equipped part. This is due to a design change with these replacement components which will not cause any functional issues with the vehicle.
TSB 23-2250
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2428 and 23-2176 to update the Issue, Action and Service Procedure. Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60/10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
SSM 51845
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer vehicles may exhibit a condition of intermittent headlamp operation while the vehicle is OFF and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. To correct this condition, replace the headlamp switch (service base PN: 11654). Refer Workshop Manual, Section 417-01.
SSM 51838
Service Bulletin/Repair Instructions
In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
SSM 51824
Service Bulletin/Repair Instructions
2020-2023 Explorer non-hybrid vehicles equipped with a 3.0L EcoBoost or 3.3L Duratec engine and 2020-2023 Aviator non-hybrid vehicles equipped with a 3.0L EcoBoost engine may exhibit an exhaust rattle requiring replacement of the left or right exhaust flexible pipe (5G203). The updated part locates the flexible joint portion of the pipe closer toward the catalytic converter than the originally equipped part. This is due to a design change with these replacement components which will not cause any functional issues with the vehicle.
TSB 23-2187
Service Bulletin/Repair Instructions
Some 2022 Explorer vehicles equipped with a 3.3L full hybrid electric vehicle (FHEV) engine and built on 12-Jul-2022 and through 31-Oct-2022 may exhibit a coolant leak at the high voltage (HV) battery coolant cooler outlet hose. This may be due to the HV battery coolant cooler outlet hose contacting the bottom pulley of the accessory drive belt tensioner. To correct the condition, follow the Service Procedure to replace the damaged hose and install a cable tie.
SSM 51792
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator vehicles may exhibit poor speaker sound quality and/or tick-tock noise while activating turn signals and streaming audio over Bluetooth. Customers may describe static heard during a Bluetooth phone call, or a door speaker buzz or tick noise with the pulse of the turn signal. This may be due to concerns with the 14401/14A005 wiring harnesses or connector damage. Prior to the replacement of the affected speaker, inspect for incorrect pin fit/crimp, bent pins, broken wire strands, or other damage at inline connectors C202, C2383A, and/or C4240B. These circuits join the SYNC module (APIM) and audio front control module (ACM) components. If wiring/connector concerns are found, repair per Wiring Diagram Cell 5.
TSB 23-2208
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator non-hybrid vehicles may exhibit radio static and/or poor radio sound quality when moving. This may be more noticeable on AM radio stations. This may be caused by an electromagnetic interference concern. To correct the condition, follow the Service Procedure to install new grounds on the rear knuckle.
SSM 51764
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator vehicles equipped with a 3.0L EcoBoost may exhibit an illuminated malfunction indicator lamp (MIL) and low oil pressure warning in the instrument panel cluster (IPC), with diagnostic trouble codes (DTC) P0521 and/or P0524 in the powertrain control module (PCM). This condition may be caused by an internal oil pressure leak. If pinpoint test E in the Workshop Manual (WSM) Section 303-01B directs you to the replacement of the oil pump, upon reassembly inspect that the main oil gallery tube (6718) is assembled and aligned properly on the back of the engine front cover. The engine oil gallery seal (00815) must be replaced any time the front cover is removed (per WSM Section 303-01B). The WSM front cover removal and installation procedure is in the process of being updated.
SSM 51756
Service Bulletin/Repair Instructions
Some 2022-2023 Explorer vehicles equipped with a 2.3L engine may exhibit an intermittent malfunction indicator light (MIL) with diagnostic trouble code (DTC) P1026 and/or P1299 present in the powertrain control module (PCM) and an engine over-temperature message displayed on the instrument panel cluster (IPC) after a cold engine start. The vehicle will also exhibit reduced performance when it enters fail safe cooling open loop mode. If the engine is not overheating, clear the DTCs to reset the fail safe cooling open loop mode. Start and idle the engine while viewing coolant flow at the top inner (engine side) degas bottle hose port through the semitransparent top. If there is no coolant flow, replace the L1MZ-8A365-AAD engine-to-degas bottle hose. If if there is any coolant flow, return to Workshop Manual (WSM), Section 303-03A diagnostics.
TSB 23-2181
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path.
SSM 51720
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator vehicles may have a concern where the second row outboard manual/power seats do not fold, exhibit excess effort to fold, or do not slide forward/backward easily. Power or manual second row seats must be pushed forward manually during easy entry function since the assist spring will reduce but not eliminate manual effort. Refer to the Owner's Manual > Seats > Rear Seats > Adjusting the Second Row Rear Seats for further details. If the seats do not easily push forward manually, it maybe due to tension in the seat track due to uneven assembly torque. To correct these conditions, unbolt the second row seat frame from the floor to relax tension. Start the bolts by hand, then tighten in the correct sequence and torque per Workshop Manual (WSM) Section 501-10B.
SSM 51721
Service Bulletin/Repair Instructions
Some 2022 Edge vehicles built on and after 16-Nov-2022 and 2022 Explorer vehicles built on and after 20-Sep-2022 may exhibit a brief illumination of the malfunction indicator lamp (MIL) when the vehicle is shifted into park (P) with diagnostic trouble code (DTC) P0919 and/or P0929 stored in the gear shift module (GSM). This may be due to the GSM software. To correct this condition, update the software in the GSM using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming use the causal part number 7P155 and applicable labor operations in Section 07 of the Service Labor Time Standards (SLTS).
SSM 51725
Service Bulletin/Repair Instructions
Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 51701
Service Bulletin/Repair Instructions
Some 2020-2023 Aviator/Explorer vehicles equipped with a 3.0L hybrid engine may exhibit illuminated powertrain malfunction (wrench) indicator and stop safely now warning. Diagnostic trouble code (DTC) P0AA6:00 may be stored in the battery energy control module (BECM). Inspect the right side frame rail area near the bank 1 charge air cooler (CAC) intake pipe clamp for chafing the orange high voltage harness. If the harness is damaged, de-energize high voltage system per Workshop Manual (WSM), Section 414-03A. Reposition the clamp and replace the high voltage harness (14290). If the harness is not damaged continue P0AA6 diagnostics in WSM, Section 414-03A, Pinpoint Test T. For a P0AA6 diagnostic aid video, refer to Professional Technician System (PTS) > Home > Technical Assistance > Technical Support Videos > enter P0AA6 in search box and click video returned.
SAN-Vol1 I1
Service Bulletin/Repair Instructions
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
SSM 51687
Service Bulletin/Repair Instructions
TSB 22-2428 is missing some labor operations. For any missing labor operations, claim available new model labor operations or m-time. Refer to this article on the repair order. When replacing the CDF cylinder, the current TSB does not require a complete transmission overhaul or cooler and converter flushing. Ford is currently reviewing the TSB. Monitor OASIS for updates.
TSB 23-2176
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer vehicles equipped with 2.3L engine and 10R60 automatic transmission may exhibit a delayed reverse engagement. This may be due to the software in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the PCM.
TSB 22-2428
Service Bulletin/Repair Instructions
Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60 transmission and built on or before 23-Dec-2022 or with a 18R80/10R80MHT transmission and built on or before 15-Aug-2022 may exhibit a harsh/delayed engagement and/or harsh/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the PCM or TCM, the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
SSM 51665
Service Bulletin/Repair Instructions
Some 2021-2023 Ford and Lincoln vehicles equipped with a 2.7L or 3.0L engine may exhibit an upper engine thump/knock noise coming from the left cylinder head. This condition is most noticeable at idle and may lessen at higher engine speed or while driving. This condition does not affect vehicle durability and will not get worse over time. Use a stethoscope or chassis ears and listen just behind the left cylinder head intake VCT solenoid on the cam cover to determine if the thump/knock noise is coming from the cylinder head/camshaft. The left cylinder head and the camshaft roller followers are available as service parts.
SSM 51653
Service Bulletin/Repair Instructions
2020-2023 Escape/Explorer, 2021-2023 F-150 and 2022-2023 Maverick vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the Technician to verify the low voltage connections, when no actual fault is present. The technician will need to delete the WiFi connection from the xRC-3365 so it will not automatically reconnect and adjust the date. Next go to Settings>Shop Information>Date/Time Settings and change the date prior to May 1, 2023 and stay off the internet so it will not auto correct itself. Press and hold the power button until the tool turns off. Then turn the xRC-3365 back on and attempt the rescue charge.
TSB 23-2138
Service Bulletin/Repair Instructions
Some 2022 Aviator/Bronco/Expedition/Explorer/F-150/Mustang/Navigator/Ranger/Transit vehicles built on or before 31-Jul-2022 equipped with a 10R60/10R80/10R80 MHT automatic transmission may exhibit a fluid leak from the selector shaft seal. This may be caused by a crack in the manual shaft. To correct this condition, follow the Service Procedure to replace the manual shaft, the manual shaft-to-sensor roll pin and the selector shaft seal.
SSM 51625
Service Bulletin/Repair Instructions
Some 2022-2023 Explorer vehicles equipped with a 2.3L engine may exhibit an intermittent malfunction indicator light (MIL) with diagnostic trouble code (DTC) P1026 and/or P1299 present in the powertrain control module (PCM) and an engine over-temperature message displayed on the instrument panel cluster (IPC) after a cold engine start. The vehicle will also exhibit reduced performance when it enters fail safe cooling open loop mode. If the engine is not overheating, clear the DTCs to reset the fail safe cooling open loop mode. Start and idle the engine while viewing coolant flow at the top inner (engine side) degas bottle hose port through the semitransparent top. If coolant flow is blocked, replace the L1MZ-8A365-AAD engine-to-degas bottle hose. If flow is steady, return to Workshop Manual (WSM), Section 303-03A diagnostics.
SSM 51628
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer vehicles may exhibit a condition of intermittent headlamp operation while the vehicle is OFF and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. Switch and/or module replacement will not resolve this condition. Headlamp operation is not affected while the vehicle is ON. A new headlamp switch is currently under development to correct this condition. The customer can continue to drive the vehicle until parts become available. Monitor OASIS for updated repair information.
SSM 51622
Service Bulletin/Repair Instructions
2022-2023 Explorer/Aviator vehicles built on or after 28-May-2022, 2022-2023 Expedition/Navigator vehicles built on or after 08-Jun-2022 and 2022 Escape/Corsair vehicles built on or after 01-Jun-2022 are no longer equipped with a hands free liftgate system. The vehicle is not misbuilt. The addition of any parts is not a warrantable repair. Do not submit a claim for this condition.
22G01 S1
Service Bulletin/Repair Instructions
Certain 2022 Model Year Explorer Vehicles Rear Climate Control Module Retrofit REASON FOR THIS SUPPLEMENT Program Terms: Removal of mileage limit. Affected Vehicles: Added US population of affected vehicles. FSA VIN Lists Activation: VIN list activation added. Owner Notification Mailing Schedule: Update owner letter mailing date. Pick-up and Delivery: Added pick-up and delivery. Claims Preparation and Submission: Added pick-up and delivery and mobile repair. Labor Allowances: Update to include pick-up and delivery labor operation and mobile service description
SSM 51564
Service Bulletin/Repair Instructions
2022-2023 Police Interceptor Utility (gas engine) and all 2022-2023 Explorer vehicles built on or after 14-Jul-2022, 2022-2023 Police Interceptor Utility (hybrid) vehicles built on or after 17-Aug-2022, 2023 Aviator (gas engine) vehicles built on or after 18-Jul-2022, and 2023 Aviator (hybrid) vehicles built on or after 27-Jul-2022 are not equipped with a rear parking aid camera wash feature. The feature was deleted; however, the rear parking aid camera washer jet may still be present without a hose attached to it. This is normal and no repair attempts should be made.
SSM 51536
Service Bulletin/Repair Instructions
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
SSM 51531
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator/Transit, 2021-2023 F-150/Bronco, 2022-2023 Expedition/Navigator/Mustang and 2023 F-250/F-350 Super Duty vehicles may exhibit harsh/delayed engagement and/or harsh/delayed shift concerns. These may be addressed with the powertrain control module (PCM)/transmission control module (TCM) Transmission Accelerated Main Control Break In Routine and/or a main control overhaul. Refer to Workshop Manual (WSM), Section 307-01, DTC Chart if DTCs are present and/or Diagnosis By Symptom to identify the clutch(s) to be cycled. Cycling the shift solenoids and clutch control valves to remove contamination must be performed along with an adaptive drive cycle before attempting repair. For claiming, use causal part 7A100 and applicable labor operations in Section 7 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2406
Service Bulletin/Repair Instructions
Some 2021-2023 Explorer Timberline vehicles may exhibit differential fluid venting from the differential fluid vent. The customer may notice differential fluid pooling below the vehicle or saturating the wheel well liner. This may be due to the differential vent tube not having enough positive incline. To correct the condition, follow the Service Procedure to replace the differential vent tube.
SSM 51515
Service Bulletin/Repair Instructions
2020-2023 Explorer/Aviator with start/stop push button ignition switch may exhibit an illuminated malfunction indicator lamp (MIL) and powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) B108A:01 (general electrical failure), B108A:24 (signal stuck high), and/or B108A:9E (stuck on). The ignition mode light emitting diode (LED) indicator may also flash quickly. This condition may be caused by loose wiring terminal crimps on connector C2195 at the push button ignition switch. Examine Pin 1 (CPK34/Gn) first, since it is the only pin with the smallest (26 gauge) wire. To correct this condition, repair terminal crimps per Wiring Diagram (WD) Cell 5. If no wiring terminal faults are found, refer to Workshop Manual (WSM) Section 211-05 for normal diagnostics. The push button ignition switch pinpoint tests in the WSM have been updated.
SSM 51449
Service Bulletin/Repair Instructions
Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPassî/LincolnWayî app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 51439
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator 4x4/AWD vehicles with hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console after initial driveaway between 25-50 MPH (40-80 Km/h) that lessens after driving 5-10 minutes. This may be due to driveshaft center bearing bounce mode during cold ambient temperatures. To resolve the concern, install a softer durometer L1MZ-4A499-F driveshaft center bearing per Workshop Manual Section 205-01. For claiming, use causal part 4A499 and applicable labor operations in Section 4 of the Service Labor Time Standards (SLTS) Manual.
TSB 23-2079
Service Bulletin/Repair Instructions
Some 2022-2023 Explorer vehicles may exhibit a buzz/vibration/rattle from the center left of the IP during tip-in when the vehicle is up to operating temperature. This may be due to heater tube movement against the tube bracket.
SSM 51419
Service Bulletin/Repair Instructions
Some 2017-2023 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving. This may be identified as coming from the bellhousing and the front of the transmission fluid pan. The whine noise may become louder when the transmission is at operating temperature and may increase with engine revolutions per minute (RPM) in the park (P) position. A small amount of whine noise is considered to be characteristic of the 10R60/10R80/10R80 MHT/10R100 transmissions due to the offset gear drivetrain in the front support and has no effect on durability.
TSB 22-2411
Service Bulletin/Repair Instructions
Some 2022 Explorer/Aviator/Bronco vehicles built on or before 9-Aug-2022 and equipped with a 10R60 automatic transmission may exhibit a harsh 7-6 gear downshift. This may be caused by the A clutch piston return spring snap ring becoming dislodged. To correct the condition, follow the Service Procedure to replace the front support assembly and A clutch components.
SSM 51392
Service Bulletin/Repair Instructions
Some vehicles equipped with a 2.7L, 3.0L,3.5L or 5.0L engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.
SSM 51380
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator vehicles may exhibit the A/C blowing warm air with DTCs P0645, P2CFC, and/or P2CFD present in the heating ventilation and air conditioning (HVAC) module. This may be due to spread terminal/terminal pushout in wire harness 14290 and on the corresponding pins to the body control module C (BCMC). Before replacement of the BCMC, disconnect all connectors from the BCMC and check the BCMC pins and wire terminals for damage. Refer to Workshop Manual (WSM), Section 419-10. If spread terminals or terminal pushout is present, repair as necessary. Refer to Wiring Diagram, Cell 005 for repair procedures. Reconnect all connections to the BCMC as indicated by the procedure in the WSM. Test the function of the A/C to verify that it is blowing cold air.
23B01
Service Bulletin/Repair Instructions
Certain 2021-2022 Model Year Various Vehicle Lines Long Block Replacement
SSM 51333
Service Bulletin/Repair Instructions
Some 2022-2023 Explorer vehicles equipped with a 2.3L engine may exhibit an intermittent check engine light on with diagnostic trouble code (DTC) P1026 and/or P1299 present in the powertrain control module (PCM) and an engine over-temperature message displayed on the instrument panel cluster (IPC) after a cold start in cold (at or below freezing) ambient temperatures. The vehicle may also enter fail safe cooling open loop mode when this concern occurs. If the engine does not show any obvious signs of overheating and Workshop Manual, Section 303-03A diagnostics are inconclusive, clear the DTCs to reset the fail safe cooling open loop mode. Inform the customer that Ford is currently investigating this concern and that they can continue to drive the vehicle. Monitor OASIS for further updates.
TSB 23-2030
Service Bulletin/Repair Instructions
2020-2022 Aviator/Explorer/Police Interceptor, 2021-2022 F-150 vehicles equipped with a 10R80 MHT transmission and built on or before 15-Nov-2022 may exhibit an 8th gear start after coming to a stop and/or a no movement in Reverse condition. This may be due to the driver applying the accelerator pedal and brake pedal simultaneously during regenerative braking. To improve the condition, follow the Service Procedure to reprogram the powertrain control module (PCM) and refer the customer to the Automatic Transmission Section of the Owners Manual warning regarding applying both pedals simultaneously.
SSM 51306
Service Bulletin/Repair Instructions
Some 2018-2023 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 51297
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator/Police Interceptor Utility vehicles equipped with a hybrid powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2D40. This may be due to the high voltage battery thermal system not cooling as it should. Follow the updated WSM Section 414-03 including listed possible sources, visual inspection and prechecks, and diagnostic procedures.
SSM 51265
Service Bulletin/Repair Instructions
Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
SSM 51261
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
TSB 22-2433
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2176 to increase the labor operation allowance and update the part list. Some 2020-2022 Escape/Corsair vehicles built on or before 3-Jan-2022, 2020-2022 Explorer vehicles built on or before 14-Feb-2022, 2020-2022 Aviator vehicles built on or before 07-Feb-2022 and 2021-2022 Bronco Sport vehicles built on or before 3-Dec-2021 may exhibit a slow fuel fill and/or spit back condition during refueling. This may be due to the design of the fuel tank filler pipe. To correct the condition, follow the Service Procedure to replace the fuel tank filler pipe.
TSB 22-2485
Service Bulletin/Repair Instructions
Some 2020-2021 Expedition/Navigator, 2020-2022 F Super Duty/Explorer, 2021-2022 Bronco/Corsair/Escape/Bronco Sport, 2022 Maverick vehicles may exhibit the wireless charger inoperative or poor performance when using some Apple iPhone models that use MagSafe wireless charging including iPhone 12 and 13. This may be due to limited compatibility with the wireless accessory charging module (WACM). To correct the condition, follow the Service Procedure to update the WACM. Note: The WACM software is designed to improve the compatibility between some Apple MagSafe charging iPhones, including iPhone 12 and 13 models, and the Ford Qi wireless charging module.
SSM 51247
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer vehicles equipped with a 2.3L engine may exhibit an illuminated malfunction indicator lamp (MIL) with multiple diagnostic trouble codes (DTCs). These DTCs may include P04F0, P008A, P0451, P0455, P0456, P0496 and/or P018C. This may be due to the wiring harness connection at connector C1198 on driver's side lower frame area underneath the brake lines that route near the electric brake booster (EBB). Prior to replacement of any components, inspect the connector and wiring harness for any damage or pin fit concerns. If any damage or pin fit concerns are found, repair the connector or harness as necessary. If no damage or pin fit concerns are found, refer to normal diagnostics. Refer to Wiring Diagram (WD) Cell 22-12 to view the 3 voltage reference (VREF) wires at C1198 on the 2.3L engine.
SSM 51228
Service Bulletin/Repair Instructions
Some 2020-2023 Ford and Lincoln vehicles equipped with a telematic control unit (TCU) may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a TCU provisioning and Program the TCU to the latest FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
22G01
Service Bulletin/Repair Instructions
Certain 2022 Model Year Explorer Vehicles Rear Climate Control Module Retrofit In all of the affected vehicles, a global supply shortage of semiconductor chips caused unavailability of the rear heating, ventilation and air conditioning control (RHVAC) module for certain vehicles.
TSB 22-2377
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles equipped with a 3.0L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to a worn variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
SSM 51132
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer vehicles equipped with a 2.3L engine may exhibit an illuminated malfunction indicator lamp (MIL) with multiple diagnostic trouble codes (DTCs). These DTCs may include P04F0, P008A, P0451, P0455, P0456, P0496 and/or P018C. This may be due to the wiring harness connection at connector C1198. Prior to replacement of any components, inspect the connector and wiring harness for any damage or pin fit concerns. If any damage or pin fit concerns are found, repair the connector or harness as necessary. If no damage or pin fit concerns are found, refer to normal diagnostics.
SSM 51131
Service Bulletin/Repair Instructions
Some 2020-2022 Ford and Lincoln vehicles equipped with a telematic control unit (TCU) may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a TCU provisioning and Program the TCU to the latest FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 51120
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
SSM 51098
Service Bulletin/Repair Instructions
Some 2021-2022 Explorer - Timberline - vehicles may exhibit a rear differential that is venting rear axle fluid. This may result in a noise, odor, or leak noticed by the customer. Inspect the rear of the vehicle for signs of rear differential fluid venting into the rear wheel well, or leaking from the rear differential. If signs of fluid leaks are found from any seals, repair as necessary per Workshop Manual Section 205-02. If no seal leaks are found but fluid is venting, drain the rear differential. Add 85-100 ml of Motorcraft® XL-3 Additive Friction Modifier. Refill with fresh rear differential fluid to bottom of fill plug. Remove the vent tube and use compressed air to verify that the fluid vent tube is clear, then reinstall tube. Engineering investigating, monitor OASIS for updates.
22N06
Service Bulletin/Repair Instructions
Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Replacement REF : NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S27 Supplement #3
SSM 51074
Service Bulletin/Repair Instructions
Some 2022 Explorer/Police Interceptor Utility and 2022-2023 Aviator vehicles built on or before 19-Aug-2022 and equipped with 3.0L Ecoboost engines may exhibit an engine coolant leak at the water pump output spigot to the transmission oil cooler inlet hose connection. This may be due to the connection at the water pump outlet to coolant hose. To correct this condition, replace the coolant hose assembly with service part number L1MZ-7G071-A.
TSB 22-2342
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator/Police Interceptor Utility vehicles equipped with a hybrid powertrain may exhibit an illuminated MIL with diagnostic trouble code (DTC) P2D40. This may be due to the chiller not interpreting the correct cooling value of the high voltage battery chiller. To correct the condition, follow the Service Procedure to diagnose the cause of the incorrect value.
SSM 51032
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles may exhibit automatic transmission fluid (ATF) contamination in the engine cooling system due to the transmission cooler. If the cooling system becomes contaminated with ATF, the system must be flushed clear of the contamination after the source of the contamination has been repaired. It is generally not necessary to replace the following components due to ATF contamination in the cooling system: radiator, heater core, de-gas bottle, water pump, auxiliary water pump, coolant control valves, temperature sensors, thermostat, turbocharger, heat exchangers, tubes, gaskets/O-rings/seals (unless removed), or rubber coolant hoses (unless swollen).
SSM 51003
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Police Interceptor Utility vehicles equipped with a 3.3L Duratec engine may exhibit delayed acceleration response under heavy to wide open throttle input after an engine start. This concern occurs only during the first 30 seconds from key on with no diagnostic trouble codes (DTCs) stored in the powertrain control module (PCM). The customer may perceive this as a delayed throttle response or lack of power. This may be due to the software in the PCM. Engineering is releasing updated software to resolve this concern, which is expected to be released in August 2022. Monitor OASIS for updates and schedule service appointments for customers once the repair becomes available.
SSM 50975
Service Bulletin/Repair Instructions
Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂÃÂÃÂî/LincolnWayÃÂÃÂÃÂî app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
SSM 50959
Service Bulletin/Repair Instructions
Some 2019-2022 Edge/Nautilus, 2018-2022 Expedition/Navigator, 2020-2022 Explorer/Aviator vehicles equipped with a family entertainment system may experience the audio is not synchronized with the video display when using the vehicle speakers. To correct this condition, contact the VOXX Customer Service Department at 1-866-869-7888. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.
TSB 22-2262
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path.
SSM 50900
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit a rear differential that is venting rear axle fluid. This may result in a noise, smell, or leak noticed by the customer. Inspect the rear of the vehicle for signs of rear differential fluid venting in the right rear wheel well (oil staining in the wheel well liner and/or oil residue on the wheel end assembly below) or leaking from the rear differential. If signs of fluid leaks are found from any seals, repair as necessary. Refer to Workshop Manual (WSM), Section 205-02. If no seal leaks are found but fluid is venting, drain the rear differential and re-fill with fresh rear differential fluid. Remove the vent tube and use compressed air to verify that the fluid vent tube is clear. Reinstall the vent tube. Engineering is investigating, monitor OASIS for updates.
TSB 22-2254
Service Bulletin/Repair Instructions
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
SSM 50885
Service Bulletin/Repair Instructions
2020-2022 Explorer/Aviator and 2021-2022 F-150 hybrid vehicles equipped with a 10R80 MHT require the Transmission Strategy Download application in the Ford Diagnosis and Repair System (FDRS) to be run after certain transmission or module repairs. The Transmission Strategy Download routine is failing in FDRS levels 32.5.3 and 32.5.4. The FDRS development team is working to resolve this in a future release of FDRS. In the meantime, uninstall FDRS from the computer using the select all function to remove all data and recordings. Reinstall the older FDRS version 31.6.5 using this url - http://www.fordservicecontent.com/Ford_Content/IDS/FDRS/FDRS_31.6.5.exe Once 31.6.5 is installed, download and run the Transmission Strategy Download application.
SSM 50882
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles may exhibit a concern of inoperative, rattling, crackling and/or distorted sound from one or more speakers. In order to correct the condition, make sure to completely follow the diagnostics in Workshop Manual (WSM), Section 415-00, Pinpoint Test D for vehicles without SYNC 3, and WSM, Section 415-00B, Pinpoint Test E for vehicles equipped with SYNC 3. If the diagnostics point towards speaker replacement, remove and re-center the speaker, making sure to tighten to the specified torque and retest. Refer to WSM, Section 415-00.
SSM 50745
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit erratic transfer case operation and/or noise. This may be due to water intrusion between the transmission and the transfer case. The transfer case installation procedure has been updated in Workshop Manual (WSM), Section 307-07B to prevent this concern from reoccurring. Follow the updated WSM procedure to make sure the top of the transfer case is sealed upon installation.
SSM 50873
Service Bulletin/Repair Instructions
Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
TSB 22-2176
Service Bulletin/Repair Instructions
Some 2020-2022 Escape/Corsair vehicles built on or before 3-Jan-2022, 2020-2022 Explorer vehicles built on or before 14-Feb-2022, 2020-2022 Aviator vehicles built on or before 07-Feb-2022 and 2021-2022 Bronco Sport vehicles built on or before 3-Dec-2021 may exhibit a slow fuel fill and/or spit back condition during refueling. This may be due to the design of the fuel tank filler pipe. To correct the condition, follow the Service Procedure to replace the fuel tank filler pipe.
SSM 50868
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles may exhibit a second row folding seat that is inoperative or requires excessive effort to fold. This may be due to tension built up within the seat and seat track that leads to more force required to manually fold the seat. To correct the condition, the second row seat frame will need to be unbolted from the floor and tightened in the correct sequence. Additionally, the sliding tracks of the seat should be inspected for proper alignment when tightening the bolts. It is important to note that the bolts should be started by hand before tightening to the correct torque. This sequence is outlined in Workshop Manual (WSM), Section 501-10. The WSM has been updated to reflect the updated bolt installation procedure.
TSB 22-2225
Service Bulletin/Repair Instructions
Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
SSM 50841
Service Bulletin/Repair Instructions
Some 2018-2022 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 50810
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles may exhibit an inoperative power liftgate when using intelligent access (IA) features such as the hands free liftgate or when using the outside control button on the liftgate handle when the doors are locked. This may be due to a poor wiring connection at connector C4332 for the rear keyless entry antenna. If these symptoms are present, inspect C4332 (below the liftgate striker) for a poor connection, loose terminals, or improper pin-fit.
SSM 50811
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles may exhibit the A/C blowing warm air with DTCs P0645, P2CFC, and/or P2CFD present in the heating ventilation and air conditioning (HVAC) module. This may be due to spread terminal/terminal pushout in wire harness 14290 and on the corresponding pins to the body control module C (BCMC). Before replacement of the BCMC, disconnect all connectors from the BCMC and check the BCMC pins and wire terminals for damage. Refer to Workshop Manual (WSM), Section 419-10. If spread terminals or terminal pushout is present, repair as necessary. Refer to Wiring Diagram, Cell 005 for repair procedures. Reconnect all connections to the BCMC as indicated by the procedure in the WSM. Test the function of the A/C to verify that it is blowing cold air.
SSM 50804
Service Bulletin/Repair Instructions
Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
TSB 22-2190
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator and 2021-2022 Bronco vehicles may exhibit an illuminated airbag warning indicator with diagnostic trouble code (DTC) B1404:13 and/or B1407:13. This may be due to contamination and relative movement in the connection between the wiring harness and the side airbag. To correct the condition, follow the Service Procedure to replace the affected connector with a service pigtail and the affected side airbag.
SSM 50770
Service Bulletin/Repair Instructions
Some 2022 Explorer/Aviator vehicles may exhibit an intermittent passenger seat massage function with no diagnostic trouble codes (DTCs). This may be due to the software and configuration of the seat control module G (SCMG) and seat control module H (SCMH). To correct the condition, download and run the SCMG and SCMH software update application using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14F548 and applicable labor times found in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50748
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit erratic shifting and/or a transmission fluid venting condition. If during the preliminary inspection the transmission fluid is found to be a foamy pink color this may indicate possible cross contamination of engine coolant and transmission fluid due to an internally leaking transmission fluid cooler assembly. When repairing or replacing the transmission assembly for an internally leaking transmission fluid cooler assembly, use causal part 7869 and applicable labor operations in Section 07 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2135
Service Bulletin/Repair Instructions
Some 2022 Explorer/Aviator vehicles equipped with a 3.0L EcoBoost engine and built on 25-Jan-2022 and through 10-Mar-2022 may exhibit a buzz/vibration/rattle noise at engine idle or low revolutions per minute (RPM) underneath the vehicle near the left rear door. This may be due to the pressurized fuel delivery line contacting the body or the fuel tank creating a buzz/vibration/rattle noise. To correct the condition, follow the Service Procedure to install foam tape.
SSM 50704
Service Bulletin/Repair Instructions
Some 2022 Explorer/Aviator vehicles may exhibit an intermittent passenger seat massage function with no diagnostic trouble codes (DTCs). This may be due to the configuration of the seat control module G (SCMG) and seat control module H (SCMH) modules. To correct the condition, reprogram the SCMG and SCMH and run the SCMG and SCMH configuration application with the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14F548 and applicable labor times found in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50670
Service Bulletin/Repair Instructions
Some 2021-2022 Ranger/Bronco vehicles equipped with a 2.3L EcoBoost engine built on or after 14-Dec-2021 and 2022 Explorer vehicles equipped with a 2.3L EcoBoost engine and built on or after 14-Dec-2021, may exhibit a lack of power with an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P25B4 stored in the powertrain control module (PCM). To correct the condition, clear the DTC and road test the vehicle under load until the vehicle reaches operating temperature. If the DTC repeats, the turbocharger will need to be replaced. For claiming use causal part 6K682 and applicable labor times found in Section 09 of the Service Labor Time Standards (SLTS) Manual. If the DTC does not repeat, release the vehicle to the customer.
SSM 50659
Service Bulletin/Repair Instructions
Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by updating the ACM software to the latest level with the FDRS application. If the update does not resolve the concern, refer to the Workshop Manual. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50661
Service Bulletin/Repair Instructions
Some 2018-2022 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with Diagnostic Trouble Codes (DTCs) P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150- G401, Expedition/Navigator- G403, Transit- G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator- G407) and confirm FPCM connector (F-150- C4336, Expedition/Navigator- C433, Transit- C433, 2018-2019 Explorer C3239, 2020-2022 Explorer/Aviator- C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 50651
Service Bulletin/Repair Instructions
In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
SSM 50639
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles equipped with a 3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual, Maintenance, Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.
SSM 50622
Service Bulletin/Repair Instructions
Some 2020 - 2022 Explorer/Aviator/Police Interceptor Utility vehicles may display a distance to empty value in the instrument panel cluster (IPC) that does not correctly represent the actual fuel level of the vehicle. This may be due to excessive idling and/or a learned value in the powertrain control module (PCM) that is incorrect. To correct the condition, perform the PCM - Reset the Keep Alive Memory (KAM) application in the appropriate Ford diagnostic scan tool. For claiming, use Causal Part 12A650 and applicable labor times from Section 10 in the Service Labor Time Standards (SLTS) Manual.
TSB 22-2100
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2185 to update the vehicle model years affected. Some 2020-2022 Explorer/Aviator/Corsair vehicles may experience seat pan looseness, lateral movement and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to reinforce the cushion hook.
SSM 50588
Service Bulletin/Repair Instructions
Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by the following: If the existing ACM software level is at H1BT-14G298-GS or higher, update the ACM software with the FDRS application or, if the ACM software level is H1BT-14G298-GR or lower, it cannot be updated and the ACM will need to be replaced with the latest level part number.
SSM 50591
Service Bulletin/Repair Instructions
Some 2022 Explorer/Aviator vehicles may exhibit an intermittent passenger seat massage function with no diagnostic trouble codes (DTCs). This may be due to the configuration of the seat control module G (SCMG) and seat control module H (SCMH) modules. Replacement of the SCMG and SCMH will not correct the condition. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition and a software update is expected at the end of March 2022. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
TSB 22-2040
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator non-hybrid vehicles may exhibit radio static and/or poor radio sound quality when moving. This may be more noticeable on AM radio stations. This may be caused by an electromagnetic interference concern. To correct the condition, follow the Service Procedure to install new grounds on the rear knuckle.
SSM 50566
Service Bulletin/Repair Instructions
Some 2022 Ford and Lincoln vehicles may need to perform A/C leak detection diagnostics. The 2022 Workshop Manual (WSM), Section 412-00 for A/C leak detection diagnosis is incomplete and is in the process of being updated. At this time, Pinpoint Test AN of Section 412-00 in the 2022 F-150 WSM can be used temporarily for the service procedure and specifications. Use the correct vehicle specific removal and replacement sections as needed. A new labor operation 19700A45 has also been released to align with the new procedure.
SSM 50529
Service Bulletin/Repair Instructions
Some 2021-2022 Bronco/F-150/Explorer/Aviator/Police Interceptor Utility and 2022 Transit vehicles may exhibit harsh/delayed engagement and/or harsh/delayed shift concerns. These may be addressed with the powertrain control module (PCM)/transmission control module (TCM) Transmission Accelerated Main Control Break In Routine and/or a main control overhaul. Refer to Workshop Manual (WSM), Section 307-01, DTC Chart if DTCs are present and/or Diagnosis By Symptom to identify the clutch(s) to be cycled. Cycling the shift solenoids and clutch control valves to remove contamination must be performed along with an adaptive drive cycle before attempting repair. For claiming, use causal part 7A100 and applicable labor operations in Section 7 of the Service Labor Time Standards (SLTS) Manual.
SSM 50502
Service Bulletin/Repair Instructions
Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
SSM 50504
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles equipped with all-wheel drive (AWD) may exhibit an illuminated stability-traction control and/or powertrain malfunction warning indicators with diagnostic trouble codes (DTCs) C00A8:11, C00A8:13, C00A6:71, C00A6:74, and C00A6:99 present in the AWD module. This may be due to a damaged wiring harness rubbing against the underbody heat shield where it routes over and into the transfer case actuator motor. Inspect the wire harness for damage and repair as necessary following the procedures in the Wiring Diagram Manual. If no damage is found, continue with normal diagnostics.
SSM 50483
Service Bulletin/Repair Instructions
Some 2021-2022 Explorer vehicles equipped with a 2.3L EcoBoost engine and built on 01-Aug-2021 and through 03-Jan-2022 may exhibit a lack of rear heat. This may be due to incorrectly routed coolant hoses in the engine bay. To correct the condition, inspect the 90 degree quick connect coolant hoses attached to the heater outlet hose on the driver's side of the engine. The 90 degree quick connect cooling hose with the shorter abrasion sleeve should be installed on the front port connection of the heater outlet hose, and the 90 degree quick connect cooling hose with the longer abrasion sleeve should be installed on the rear port connection of the heater outlet hose. If the coolant hoses are twisted or installed incorrectly on the heater outlet hose, remove and reinstall them correctly. Refer to Work Shop Manual (WSM), Section 303-03A.
SSM 50435
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles may exhibit a driveline vibration. Workshop Manual (WSM) Pinpoint Tests G (driveline shudder) and H (driveline vibration) have been updated in WSM, Section 205-01.
SSM 50388
Service Bulletin/Repair Instructions
Some 2020-2022 F-Super Duty/Explorer/Aviator and 2021-2022 F-150 vehicles may exhibit a Front Camera Fault, Lane Keeping Fault, and/or Collison Warning Not Available message with various diagnostic trouble codes (DTC) stored in the image processing module A (IPMA). If programming fails or Ford Diagnosis and Repair System (FDRS) states a file failed to flash after replacing the IPMA or reprogramming IPMA software, test the battery using any approved Rotunda tool including the GR-190, GRX-3590, and DCA-8000. Fully recharge or replace the battery according to results of the tool. Set the battery charger to maintain battery voltage between 12.6 and 13.6 volts during the entire programming procedure. The IPMA programming procedure may take several hours to complete due to the size of the software files required.
SSM 50379
Service Bulletin/Repair Instructions
Some 2011-2022 Explorer and 2020-2022 Aviator vehicles may experience an inoperative roof opening panel motor. If diagnostics lead to a motor replacement, visually inspect the original motor for signs of water intrusion. If found, determine source of water leak prior to replacing the motor. Refer to Workshop Manual (WSM), Section 501-17, Pinpoint Test A for 2011-2016 and Pinpoint Test B for 2017-2022 for identifying the source of the water leak.
TSB 21-2434
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator/Police Interceptor Utility vehicles and 2021 F-150 vehicles equipped with a 10R80 MHT automatic transmission may exhibit a harsh/delayed engagement and/or a harsh/delayed shift with or without an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6, P07F7, P2700, P2701, P2702, P2703, P2704 and/or P2705 stored in the powertrain control module (PCM). This may be due to sticking valves in the main control valve body. To correct the condition, follow the Service Procedure steps to perform the PCM - Transmission Accelerated Main Control Break In routine for the appropriate clutch(s) and/or overhaul the main control valve body.
SSM 50361
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles may exhibit poor sound quality from the left and/or right front speaker while using Bluetooth audio. This may be due to concerns with the wiring harness or connections of connector C2383A, C202, and/or C4240B. Prior to the replacement of the affected speaker, inspect the inline connections at connectors C2383A, C202, and C4240B for damage or incorrect pin fit. If no concerns are found with the wiring harness, continue with the replacement of the affected speaker.
TSB 21-2446
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer vehicles equipped with a 2.3L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04F0 and/or P144C stored in the powertrain control module (PCM). This may be due to loose or partially connected evaporative emissions (EVAP) vapor lines. To correct the condition, follow the Service Procedure to make sure the EVAP vapor lines are properly connected.
SSM 50348
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator vehicles may exhibit an illuminated MIL with multiple diagnostic trouble codes (DTC). These DTCs may include P04F0, P008A, P0451, P0455, P0456, P0496 and/or P018C. This may be due to the wiring harness connection at connector C1198. Prior to replacement of any components, inspect the connector and wiring harness for any damage or pin fit concerns. If any damage or pin fit concerns are found, repair the connector or harness as necessary. If no damage or pin fit concerns are found, refer to normal diagnostics.
SSM 50306
Service Bulletin/Repair Instructions
Some 2018-2021 EcoSport, Expedition, Navigator; 2019-2021 Ranger; 2020-2021 Escape, Corsair, Explorer, Transit; 2021 Bronco, Bronco Sport, Edge, Nautilus, F-150, Mustang; 2019-2022 Transit Connect; 2020-2022 Aviator, F-Super Duty; and 2022 Maverick vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0496, P0456, P0455, P04F0, and/or P0451. Ford has tested returned EVAP canister purge valves and found them to be fully functional. Prior to replacing the canister purge valve or other EVAP components, perform the following tests using the Ford Diagnosis and Repair System (FDRS) Scan Tool: Full System EVAP Leak Test - FDRS Location: TOOLBOX > PCM > PCM - Evap Emissions System Test and the EVAP Purge Valve Leak Test - FDRS Location: TOOLBOX > PCM > Evap Emission System Toolbox > CPV Check.