Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
SSM 54601
Service Bulletin/Repair Instructions
Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
TSB 24-2188
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2219 to update the Parts List and Service Procedure to clarify applicable steps by vehicle application. Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
SSM 52476
Service Bulletin/Repair Instructions
All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
SSM 51536
Service Bulletin/Repair Instructions
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
TSB 22-2219
Service Bulletin/Repair Instructions
Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
TSB 20-2307
Service Bulletin/Repair Instructions
Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 vehicles equipped with TOD transfer cases may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure steps to remove and cap the vacuum supply line.
TSB 20-2233
Service Bulletin/Repair Instructions
This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
DOR-N3Z7B-03
Service Bulletin/Repair Instructions
This SKU is an Oil Dipstick. The customer communication requested return of unsold inventory to inspect the dipstick tube. The dipstick tube inner diameter may be small enough that it prevents installation of the OE dipstick.
SSM 48070
Service Bulletin/Repair Instructions
Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Use pigtail harness service part numbers 3U2Z-14S411-ZEA or CU2Z-14S411-FA, as both parts are interchangeable. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures.
SSM 47797
Service Bulletin/Repair Instructions
Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures. Refer to Wiring Diagram, Cells 54/55 to obtain the service pigtail connector part number.
TSB 19-2026
Service Bulletin/Repair Instructions
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
SSM 47331
Service Bulletin/Repair Instructions
Various vehicles equipped with a 4.6L, 5.4L, 6.8L modular 3 valve engine built on or before 8-Jan-2016 may exhibit symptoms that may include upper end engine noise, rough running, misfire and/or engine damage. If diagnosis leads to only camshaft/camshaft roller follower(s) requiring replacement, replace all of the camshaft roller followers on both banks/cylinder heads with part number 3L3Z-6564-A, not just the faulty roller follower(s). When replacing the camshaft roller followers, refer to Workshop Manual (WSM), Section 303-01.
SSM 47201
Service Bulletin/Repair Instructions
Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
SSM 47009
Service Bulletin/Repair Instructions
The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
SSM 46900
Service Bulletin/Repair Instructions
Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.
SSM 46451
Service Bulletin/Repair Instructions
2009-2017 VEHICLES EQUIPPED WITH A 6R80, 6R100, 6R140 AUTOMATIC TRANSMISSION HAVE AN UPDATED MAIN CONTROL VALVE BODY OVERHAUL PROCEDURE. REFER TO WORKSHOP MANUAL (WSM), SECTION 307-01 FOR MAIN CONTROL VALVE BODY (7A100) OVERHAUL PROCEDURES. NOT ALL VALVE BODIES REQUIRE REPLACEMENT. INSPECT THE VALVE BODY BORES, SPRINGS AND VALVES AS DIRECTED DURING DIAGNOSIS AND REPAIR. REFER TO GENERAL SERVICE BULLETIN (GSB) G0000093 AUTOMATIC TRANSMISSION MAIN CONTROL INSPECTION FOR A VIDEO CLIP TO AID IN THE DIAGNOSIS OF THESE REPAIRS.
SSM 46085
Service Bulletin/Repair Instructions
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
TSB16-0108
Service Bulletin/Repair Instructions
SOME 2004-2014 F-150 AND 2006-2008 MARK LT VEHICLES EQUIPPED WITH FOUR-WHEEL DRIVE (4WD) MAY EXHIBIT NOISY OR ENGAGED FRONT HUBS WHEN OPERATING IN TWO-WHEEL DRIVE (2WD) MODE. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
SSM 45950
Service Bulletin/Repair Instructions
SOME 2009-2014 F-150 VEHICLES THAT REQUIRE REPLACEMENT OF THE LOWER ROCKER PANEL AND/OR CAB CORNERS NO LONGER NEED THE ENTIRE DOOR FRAME/OPENING PANEL (211A10/1) REPLACED. A NEW LOWER LEVEL SERVICE ROCKER PATCH PANEL(211A80/1) IS NOW AVAILABLE TO ORDER.
TSB16-0097
Service Bulletin/Repair Instructions
SOME 2009-2010 F-150 AND 2011-2016 EXPLORER VEHICLES MAY HAVE A SEAT CUSHION COVER THAT APPEARS LOOSE NEAR THE FRONT OF THE SEAT. THIS MAY BE CAUSED BY THE SEAT CUSHION COVER J-RETAINER BECOMING DISENGAGED FROM THE SEAT CUSHION PAN FLANGE. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
Service Informat
Service Bulletin/Repair Instructions
Online automotive service information system for April 2016-AM/FM/CD or sync with a 4.2 inch screen may exhibit a blank screen and no a;udio after a crank event.
16-0032
Service Bulletin/Repair Instructions
4R75E TRANSMISSION - GRINDING/WHINE/VIBRATION/GEAR SLIPPAGE - SERVICE KIT AVAILABLE ISSUE A service kit has been released to assist with proper repair of the 4R75E transmission in 2008 Mark LT, 2008-2010 F-150, 2008-2010 / 2013-2014 E-Series, 2008-2011 Crown Victoria, Grand Marquis and Town Car vehicles that exhibit a grinding, whine-type noise, vibration and/or gear slippage while driving, or a loss of reverse resulting from a planetary gear assembly failure.
TSB160032
Service Bulletin/Repair Instructions
4R75E Transmission - Grinding/Whine/Vibration/Gear Slippage - Serrvice Kit available
TSB-15-0137
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
15-0114
Service Bulletin/Repair Instructions
FORD F-150 2009-2012 : SOME TRUCKS WITH A 9.75 TRACTION LOK REAR AXLE ASSEMBLY MAY EXHIBIT, DURING TIGHT SLOW TURNS, VIBRATION, CHATTER OR A SHUDDER. *LJ
44964
Service Bulletin/Repair Instructions
FORD 2009-2014 F150: SERVICE INFORMATION REGARDING , DAMAGED 4X4 FRONT PINION BEARING DAMAGE IS NOTED DURING THE REPAIR OF THE FRONT AXLE ON 2009-2014 F150 VEHICLES UNITS OPERATED IN SEVERE COLD CLIMATES. *LJ
TSB-14-0153
Service Bulletin/Repair Instructions
FORD/LINCOLN/MERCURY: FAILURE OF PLANETARY GEAR ASSEMBLY IS DUE TO TRANSMISSION, ON CERTAIN VEHICLES, EXHIBITING GRINDING, GEAR SLIPPAGE, WHINE TYPE NOISE, VIBRATION, WHILE DRIVING OR LOSS OF REVERSE. *PE
ASI-44669
Service Bulletin/Repair Instructions
FORD/LINCOLN: THERE WILL BE 2 NEW PIECE RECEIVER DRYER DESICCANT BAG THAT WILL REPLACE 1 PIECE RECEIVER DRY CARTRIDGE, WHICH ARE INTERCHANGABLE, FULLY, DO NOT AFFECT FORM, FIT, OR FUNCTION. MODEL 2011-14 F-SUPER DUTY, 2009-14 F150, 2007-14 EXPEDITION/NAVIGATOR. *PE
TSB-14-0114
Service Bulletin/Repair Instructions
LINCOLN/FORD: WHEN DRIVING FROM IDLE UP TO 1200 RPM, THERE MAY BE AN INTERMITTENT RATTLE NOISE COMING FROM ENGINE. 2004-2013 F-150, F-250, F-350, EXPEDITION, MARK LT, NAVIGATOR. *PE
ASI-44531
Service Bulletin/Repair Instructions
LINCOLN/FORD: ON SOME VEHICLES AND TRUCKS, THERE IS A POPPING, SQUEALING, BINDING OR GRINDING NOISE COME FROM POWER SEATS WHEN MOVING BACKWARDS OR FORWARD. MODEL 2009-2015 F-150, TAURUS, FLEX, MKT, MKS, F-SUPER DUTY, EXPLORER. *PE
ASI-44538
Service Bulletin/Repair Instructions
FORD/LINCOLN/MERCURY: THE INDICATOR MAY ILLUMINATE OVERDRIVE OFF AND/OR SLIPPING IN 3RD OR NO 4TH GEAR, DUE TO DIRECT CLUTCH FAILURE AND DIAGNOSTIC TROUBLE CODE (DTC) P0733 AND/OR P0734. MODEL 2008-2013 MARK LT, F-150, CROWN VICTORIA, GRAND MARQUIS, TOWN CAR, E SERIES. *PE
TSB-14-0069
Service Bulletin/Repair Instructions
LINCOLN/MERCURY/FORD: THERE IS FLUID LEAKING AROUND THE TRANSMISSION BULKHEAD CONNECTOR SLEEVE, FROM THE TRANSMISSION. MODEL 2009-10 EXPEDITION, EXPLORER, EXPLORER SPORT TRAC, F-150, NAVIGATOR, MOUNTAINEER. *PE
ASI-44383
Service Bulletin/Repair Instructions
FORD: WHILE REPAIRING THE FRONT AXLE, DAMAGE TO PINION BEARING IS NOTED AFTER OPERATING IN SEVERE COLD CLIMATES. MODEL 2009-2014 F-150. *PE
ASI-32270
Service Bulletin/Repair Instructions
FORD: THERE IS A NOISE COMING FROM THE FRONT HUB INTEGRATED WHEEL END (IWE) AREAS AND WHEN SHIFTED INTO 4X4 MODE, THE NOISE WILL CEASE. MODELS 2008-2013 F-150, EXPEDITION, NAVIGATOR, MARK LT. *PE
TSB-12-11-18
Service Bulletin/Repair Instructions
FORD: DUE TO TRACTION CONTROL FLASHING OR ILLUMINATING INDICATOR, DIAGNOSTIC CODES (DTC) C1963, C1278, C1280, C1282 ARE STORED IN ANTI LOCK BRAKE SYSTEM (ABS), DURING LOW SPEED MANEUVERS . MODELS 2009-2012 F-150. *PE
ASI-12048
Service Bulletin/Repair Instructions
FORD: DUE TO AN OPEN HEADLIGHT SWITCH, THE HEADLAMPS, PARK LAMPS OR LAMPS ARE INOPERATIVE AND HEADLAMPS WILL REMAIN ON BECAUSE OF AFTERMARKET OR GENUINE FORD ACCESSORIES (GFA), INSTALLED INCORRECTLY. CAUSING POSSIBLE DAMAGE TO SWITCH. 2009-2013 F-150. *PE
TSB-12-6-18
Service Bulletin/Repair Instructions
FORD: ON SOME TRUCKS, TRACTION CONTROL INDICATOR FLASHES OR ILLUMINATES AND AT LOW SPEED MANEUVERING TURNS, ELECTRONIC STABILITY CONTROL (ESC) IS AN INTERMITTENT NUISANCE ACTIVATION. *PE
12-2-13
Service Bulletin/Repair Instructions
FORD: SOME VEHICLES MAY EXHIBIT A CONDITION WHERE ONE OR MORE REAR DOORS ARE DIFFICULT TO LOCK OR UNLOCK USING THE DOOR LOCK ROD. THIS MAY BE DUE TO DUST BUILDUP IN THE DOOR LATCH. ALSO INCLUDED MODEL F150 MODEL YEARS 2009-2011. *JS
TSB-11-8-8
Service Bulletin/Repair Instructions
FORD: AFTER REFUELING VEHICLE, WOULD BE HARD TO START, RUNS ROUGH AND AN AUDIBLE CLICKING NOISE CAN BE HEARD. *PE
TSB-11-1-6
Service Bulletin/Repair Instructions
FORD: 2009 F150. THE TRACTION CONTROL LIGHT IS FLASHING WITH FOUR STORED TROUBLE CODES. THE STABILITY CONTROL SYSTEM ALSO ACTIVATES WHEN TOWING A TRAILER AND MAKING LOW SPEED MANEUVERS. *RM
TSB-11-4-11
Service Bulletin/Repair Instructions
FORD: THE TAILGATE APPLIQUE MAY SEPARATE FROM THE SHEET METAL. 2009-2011 F150. *RM
TSB-11-4-7
Service Bulletin/Repair Instructions
FORD: 2009-2011 F150. TRACTION CONTROL LIGHT MAY BE ILLUMINATED WITH TROUBLE CODES STORED. THE ELECTRONIC STABILITY CONTROL MAY ALSO ACTIVATE INTERMITTENTLY WHILE TOWING A TRAILER. *RM
SIS-21841
Service Bulletin/Repair Instructions
COMM-TRANS LUND: SOME 2009-2011 MODELS MAY HAVE THE AIR BAG INICATOR FLASHING WITH A STORED TROUBLE CODE. THIS IS A SOFTWARE PROBLEM. *RM
TSB-11-3-8
Service Bulletin/Repair Instructions
FORD: WITH COLD WEATHER, THE GEAR SELECTOR MAY REQUIRE EXTRA EFFORT. THERE MAY BE SNOW BUILDUP ON THE SHIFT LEVER. 2009-2011 F150. *RM
AS-21769
Service Bulletin/Repair Instructions
FORD: IF THERE IS AN INTERMITTENT LACK OF POWER, SURGE, OR HESITATION WHILE DRIVING THE BRAKES WILL OVERRIDE ACCELERATION. *RM
TSB-11-2-5
Service Bulletin/Repair Instructions
FORD: THE TRACTION CONTROL LIGHT IS FLASHING WITH MULTIPLE STORED TROUBLE CODES. THE STABILITY LIGHT MAY ALSO BE ON WHILE TOWING A TRAILER AT LOW SPEED. 2009-2010 F-150. *RM
TSB11-1-5
Service Bulletin/Repair Instructions
FORD: VEHICLES MAY RUN ROUGH, HARD START AFTER REFUELING, CLICKING NOISE UNDER HOOD, AND HAVE TROUBLE CODES STORED. *RM
TSB-10-24-7
Service Bulletin/Repair Instructions
FORD: THE GEAR SELECTOR LEVER MAY BE TOUGH TO OPERATE IN COLD WEATHER DUE TO SNOW BUILDUP AROUND THE SHIFT CABLE. 2009-2010 F150. *RM
AS-21578
Service Bulletin/Repair Instructions
FORD: THERE IS A RATTLE NOISE WHEN DRIVING 25-30 MPH FROM THE TRANSMISSION WHEN UNDER LOAD. 2009-2010 F-150. *RM
TSB-10-18-1
Service Bulletin/Repair Instructions
FORD: SOME EXPEDITION/NAVIGATOR/F150 VEHICLES MAY HAVE A DELAYED FORWARD/REVERSE ENGAGEMENT WITH STORED TROUBLE CODES. *RM
AS-21450
Service Bulletin/Repair Instructions
FORD: WHEN ACCELERATING AFTER A COLD START THERE MAY BE LACK OF POWER OR ROUGH RUNNING. NORMAL CONDITION. 2009-2010 EXPEDITION/NAVIGATOR/F150. *RM
TSB-10-15-9
Service Bulletin/Repair Instructions
FORD: TAILGATE APPLIQUE SEPARATION. SOME PLATINUM TRUCKS MAY EXHIBIT TAILGATE APPLIQUE SEPARATION FROM THE SHEET METAL. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION. *PE
SB-21434
Service Bulletin/Repair Instructions
FORD: SUPPLY/RETURN LINES INSTALLATION AT HIGH PRESSURE PUMP-REVISED WASHER FOR TRUCKS EQUIPPED WITH 6.4L ENGINES. WHEN INSTALLING SUPPLY OR RETURN LINES AT HIGH PRESSURE PUMP ON DIESEL ENGINES, DO NOT USE THE BONDED STYLE WASHER (W302870), USE ONLY THE HYBRID STYLE WASHER (W303659). *PE
SB-21351
Service Bulletin/Repair Instructions
FORD: LACK OF POWER WIDE OPEN THROTTLE ONLY. SOME VEHICLES MAY EXHIBIT A LACK OF POWER DURING WIDE OPEN THROTTLE ONLY. NO DTCS WILL BE PRESENT AND ENGINE PERFORMANCE DURING NORMAL DRIVING WILL NOT BE AFFECTED. CHECK ENGINE AIR INLET TUBE FOR EVIDENCE OF BEING PARTIALLY DRAWN CLOSED OR RESTRICTED. *PE