26N04
Other
Customer Satisfaction Program 26N04 Certain 2015-2017 Model Year F-150 Vehicles Equipped with a 6R80 Transmission Transmission Molded Leadframe Replacement
Vehicle report
2016 FORD F-150
Service bulletins
268 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
25N17
Other
Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
SSM 54601
Service Bulletin/Repair Instructions
Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
TSB 25-2570
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.
SSM 54366
Service Bulletin/Repair Instructions
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.
SSM 53495
Service Bulletin/Repair Instructions
Some 2016-2020 F-150 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0630 stored in the powertrain control module (PCM). This may be due to aftermarket modifications to the body control module (BCM), such as changes to the tire size or axle ratio in the BCM.
SSM 53174
Service Bulletin/Repair Instructions
Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
SSM 53040
Service Bulletin/Repair Instructions
While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
TSB 24-2188
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2219 to update the Parts List and Service Procedure to clarify applicable steps by vehicle application. Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
TSB 24-2165
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
SSM 52476
Service Bulletin/Repair Instructions
All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
TSB 24-2098
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2330 to update the Parts List. Some 2015-2017 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit an oil leak from the oil pan RTV seal. This may be due to various concerns with the oil pan. To correct the condition, follow the Service Procedure to replace the oil pan with the later style oil pan.
SSM 52334
Service Bulletin/Repair Instructions
Some 2011-2024 Mustang and F-150 vehicles equipped with a 5.0L engine may exhibit a tick tap and/or typewriter ticking noise at idle after an engine oil change. It is often referred to as typewriter noise because of its similarity to the sound of a mechanical typewriter. The noise in question may be heard on some engines when engine temperatures reach 150°F (65°C) or higher and engine speed is at idle up to approximately 1700 RPM. It can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. The typewriter noise tick rate can be faster or slower and is not detrimental to the engine function or durability and has no short or long term effects on the engine. This an operating characteristic of the 5.0L engine and no repairs should be attempted. This information along with an example audio clip has been added to the WSM Section 303-00 Engine System General Information > Diagnosis and Testing > Engine > PPT F > Step F2.
SSM 52335
Service Bulletin/Repair Instructions
For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
SSM 52314
Service Bulletin/Repair Instructions
During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
TSB 23-2330
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2083 to update the Service Procedure and the Part List. Some 2015-2017 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit an oil leak from the oil pan RTV seal. This may be due to various concerns with the oil pan. To correct the condition, follow the Service Procedure to replace the oil pan with the later style oil pan.
SSM 51962
Service Bulletin/Repair Instructions
Some 2016-2018 F-150 and 2016-2017 Expedition/Navigator vehicles may require pressure bleeding of the brake system. The brake system pressure bleeding procedure in the Workshop Manual (WSM), Section 206-00, has been updated to add a warning to not apply the brake pedal or master cylinder damage may occur.
SSM 51947
Service Bulletin/Repair Instructions
Some 2015-2019 F-Super Duty and 2015-2020 F-150/Mustang vehicles may require replacement of the powertrain control module (PCM) for various reasons. While performing a programmable module installation (PMI) using the Integrated Diagnostic Service (IDS) scan tool, an error message may state: Configuration Failed, Would You Like To Retry? This may be due to improper module replacement steps. Make sure that the original module is installed in the vehicle, delete the vehicle session, then start a new vehicle session. Once the session starts, run the PCM PMI and install the new PCM only when the scan tool instructs. Finish the PMI by following the prompts given by IDS. If the original PCM is not available, it is possible to configure the module by running as-built programming on the PCM. When IDS asks to obtain part numbers or configuration data, select configuration data.
SSM 51937
Service Bulletin/Repair Instructions
Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
TSB 23-2115
Service Bulletin/Repair Instructions
Some 2015-2020 F-150 and 2017-2022 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM) or heating ventilation and air conditioning (HVAC) module. To correct the condition, follow the Service Procedure to remove the climate control housing and replace the temperature door cam(s), lubricate the temperature blend door bearing surface, and apply flock tape to actuator to seal out debris.
SSM 51536
Service Bulletin/Repair Instructions
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
TSB 23-2083
Service Bulletin/Repair Instructions
Some 2015-2017 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit an oil leak from the oil pan RTV seal. This may be due to various concerns with the oil pan. To correct the condition, follow the Service Procedure to replace the oil pan with the later style oil pan.
SSM 51392
Service Bulletin/Repair Instructions
Some vehicles equipped with a 2.7L, 3.0L,3.5L or 5.0L engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.
SSM 51296
Service Bulletin/Repair Instructions
Some 2015-2020 F-150 vehicles equipped with a 2.7L, 3.5L or 5.0L engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.
SSM 51265
Service Bulletin/Repair Instructions
Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
SSM 51263
Service Bulletin/Repair Instructions
Some 2015-2023 F-150, 2017-2022 F-Super Duty, and 2019-2023 Ranger vehicles may exhibit dust ingress into the cabin through the doors or air extractors. This may be due to the climate control system being in recirculation mode as a result of the recirculation button being on or automatic strategies for heating/cooling efficiency. To minimize dust ingress when driving in off-road or secondary road conditions, make sure that all doors and windows are fully closed and the climate control system is switched to defrost on and the instrument panel and footwell air vents are switched to off. Temperature and fan settings may be adjusted as desired. Alternatively, max defrost can be activated which will adjust all settings automatically. Operating in defrost mode will keep constant air flow through the rear air extractors and other small areas, helping minimize dust ingress.
SSM 51261
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
21M06 S1
Service Bulletin/Repair Instructions
Certain 2015-2020 Model Year F-150 Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening REASON FOR THIS SUPPLEMENT Parts ordering information and full repair instructions are now available to support completion of this customer satisfaction program.
SSM 51185
Service Bulletin/Repair Instructions
Some 2015-2022 F-150 and 2017-2022 F-Super Duty vehicles may experience issues with the tailgate center step moulding. If there is an issue with the center molding (warped, damaged condition, loose, or if the molding is missing), the trim cover is now available separately. It is no longer necessary to replace the entire rear step assembly (402A48).
SSM 51122
Service Bulletin/Repair Instructions
Some 2017-2022 F-250-F-550, 2015-2020 F-150 and 2018-2022 Expedition vehicles without push button start and passive entry may exhibit a condition where it is difficult to insert the ignition key and/or turn it to the accessory position when removing the ignition lock cylinder per the functional lock cylinder service procedure in Workshop Manual (WSM), Section 501-14. This may be due to debris or contamination in the ignition lock cylinder. If this concern occurs, use a suitable shop vacuum to dislodge or remove debris or contamination by placing the vacuum hose over the lock cylinder, without the key installed, for 30 seconds. Insert the ignition key and reattempt turning it to the accessory position for lock cylinder removal. If the key will not turn to the accessory position, continue with the non-functional lock cylinder removal procedure.
SSM 51120
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
SSM 50937
Service Bulletin/Repair Instructions
Some 2015-2022 F-150, 2017-2022 F-Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance. Workshop Manual (WSM) diagnostic procedures have been updated to more accurately diagnose A/C performance concerns. Refer to the updated Diagnosis and Testing, and General Procedure in the WSM, Section 412-00 Climate Control System for diagnostic procedures
TSB 22-2219
Service Bulletin/Repair Instructions
Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
21M06
Service Bulletin/Repair Instructions
In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for customers who may want this enhanced repair performed on their vehicle.
SSM 50804
Service Bulletin/Repair Instructions
Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
SSM 50786
Service Bulletin/Repair Instructions
Some 2015-2020 F-150, 2017-2022 Super Duty and 2018-2021 Expedition vehicles may experience a cracked or splitting driver air bag cover. This may be due to the air bag cover tear seam design. An updated driver air bag assembly has been released with a more robust air bag cover design. Refer to Workshop Manual (WSM), Section 501-20B for the replacement procedure. If servicing under warranty, use causal part 15043B13 for F-150 and Expedition or 25043B13 for Super Duty and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2104
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
TSB 22-2089
Service Bulletin/Repair Instructions
Some 2015-2022 F-150, 2017-2022 F-Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
SSM 50419
Service Bulletin/Repair Instructions
Some 2015-2020 F-150 vehicles may experience a cracked or splitting driver air bag cover. This may be due to the air bag cover tear seam design. An updated driver air bag assembly has been released with a more robust air bag cover design. Refer to Workshop manual (WSM), Section 501-20B for the replacement procedure. If servicing under warranty, use causal part 15043B13 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 21-2404
Service Bulletin/Repair Instructions
Some 2015-2021 F-150, 2017-2021 Super Duty and 2018-2021 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
SSM 50375
Service Bulletin/Repair Instructions
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
SSM 50154
Service Bulletin/Repair Instructions
Some 2018-2020 Expedition/Navigator, 2015-2020 F150 and 2017-2020 F-Super Duty vehicles equipped with power running boards (PRB) may exhibit a condition where the PRBs are disabled, changing the feature menu setting from Auto to Off mode in the instrumental panel cluster (IPC), DTC U3003:16 stored in the running board control module (RBM) and with or without an illuminated charging system indicator lamp. This may be due to a low battery voltage event or a fully discharged battery. To correct this condition, inspect the charging system and correct the low battery voltage event. Refer to Workshop Manual (WSM), Section 501-08 > Diagnosis and Testing. Configure the PRB system mode from Off to Auto mode in the Advance Settings of the IPC. Refer to the Owner's Manual > Power Running Boards.
SSM 50097
Service Bulletin/Repair Instructions
Some 2016-2017 Ford and Lincoln vehicles with a new body control module (BCM) installed may exhibit a programming error when using IDS versions 122.03 through 123.01 stating 'Data Corrupt' or 'Configuration Failed, would you like to retry?'. IDS scan tool version 123.02 contains a fix for this programming error. Install IDS version 123.02 or later from PTS > Rotunda tab > Diagnostic Tool Support > Download Software. Once installed, perform the BCM programmable module installation (PMI). Refer to Workshop Manual (WSM), Section 419-10 > Removal and Installation.
TSB 21-2292
Service Bulletin/Repair Instructions
Some 2015-2021 F-150, 2017-2021 F-Super Duty and 2018-2021 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass panel brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. To correct the condition, follow the Service Procedure to replace the roof opening panel glass brackets
TSB 21-2250
Service Bulletin/Repair Instructions
Some 2015-2020 F-150, 2017-2020 Super Duty and 2018-2020 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
SSM 50067
Service Bulletin/Repair Instructions
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50064
Service Bulletin/Repair Instructions
Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
SSM 50059
Service Bulletin/Repair Instructions
Some 2016-2017 Ford and Lincoln vehicles with a new Body Control Module (BCM) installed may exhibit a programming error using IDS v122.03 and newer stating "Data Corrupt" or Configuration Failed, would you like to retry?. A temporary work around has been released to complete the BCM programming process. Uninstall IDS from the computer. Run the IDS clean up utility tool located on PTS > Rotunda Tab > Diagnostic Tool Support > IDS Support > IDS troubleshooting guide. Install IDS v122.01 (122_FULL) by copying the following link into an internet address bar https://www.fordservicecontent.com/Ford_Content/IDS/SoftwareUpdates/IDS-122.01_full.exe. Retry the BCM Programmable Module Installation (PMI) using IDS level 122.01. Monitor OASIS for updates.
SSM 50039
Service Bulletin/Repair Instructions
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
TSB 21-2236
Service Bulletin/Repair Instructions
Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
20M04
Service Bulletin/Repair Instructions
On your vehicle, moisture and water entering a power door lock actuator housing could cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door.
21M04
Service Bulletin/Repair Instructions
In some of the affected vehicles, moisture and water entering a power door lock actuator housing can cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door.
TSB 21-2199
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2144 to update the vehicle model years affected and the Part List. Some 2015-2020 F-150 and 2017-2021 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.
TSB 21-2175
Service Bulletin/Repair Instructions
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
SSM 49821
Service Bulletin/Repair Instructions
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 20-2268
Service Bulletin/Repair Instructions
Some 2015-2020 F-150 XL/XLT vehicles may exhibit warping/separation of the instrument panel at the defrost vents. To correct the condition, follow the Service Procedure to replace the instrument panel upper section.
TSB 21-2144
Service Bulletin/Repair Instructions
Some 2015-2021 F-150 and 2017-2021 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.
SSM 49761
Service Bulletin/Repair Instructions
Some 2011-2021 Mustang and F-150 vehicles equipped with a 5.0L engine may exhibit a ticking noise at idle after an engine oil change. It is often referred to as typewriter noise because of its similarity to the sound of a mechanical typewriter. The noise in question may be heard on some engines when engine temperatures reach 150F (65àâÂÂC) or higher and engine speed is at idle up to approximately 1700 RPMs. It can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. The typewriter noise is not detrimental to the engine function or durability and has no short or long term effects on the engine. This an operating characteristic of the 5.0L engine and no repairs should be attempted.
TSB 21-2076
Service Bulletin/Repair Instructions
Some 2013-2018 F-150 vehicles equipped with electronic shift on-the-fly (ESOF) 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. ESOF can be identified as it does not have a 4WD AUTO (4A) position on the mode selector switch (MSS). This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
SSM 49477
Service Bulletin/Repair Instructions
Some 2015-2021 F-150, 2016-2018 MKX, 2019-2021 Nautilus, 2015-2021 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.
SSM 49355
Service Bulletin/Repair Instructions
Some 2015-2020 F-150 and 2018-2020 Expedition/Navigator vehicles equipped with a 3.5L/2.7L EcoBoost engine and four-wheel drive (4WD) may exhibit an intermittent grinding type noise while driving in two-wheel drive (2WD), most commonly on acceleration. This noise could appear to be turbocharger related. After engineering analysis of returned turbochargers that have been replaced for this condition, no concerns were identified with the turbochargers. The grinding type noise may be related to the 4WD system integrated wheel ends (IWE). To aid in diagnosis, shift the vehicle to 4WD and attempt to verify the condition. If the grinding noise no longer occurs with the vehicle in 4WD a IWE vacuum system and/or mechanical fault may be present.
SSM 49318
Service Bulletin/Repair Instructions
For 2011-2020 F-150/Mustang vehicles equipped with a 5.0L engine when installing a replacement secondary timing chain tensioner (6K254) or secondary timing chain guide (6K297), it is necessary to replace both components as a pair, using the latest level parts. Make sure to use secondary timing chain tensioner part number ML3Z-6K254-A and secondary timing chain guide part number ML3Z-6K297-A.
TSB 20-2278
Service Bulletin/Repair Instructions
Some 2013-2018 F-150 vehicles equipped with Electronic Shift On-The-Fly (ESOF) 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
TSB 20-2307
Service Bulletin/Repair Instructions
Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 vehicles equipped with TOD transfer cases may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure steps to remove and cap the vacuum supply line.
SSM 49221
Service Bulletin/Repair Instructions
When installing a replacement short block in 2015-2017 vehicles equipped with a 2.7L or 3.0L EcoBoost engine, the engine must be converted to use a belt driven oil pump with the following parts: left exhaust camshaft JT4Z-6250-B, left intake camshaft - JT4Z-6250-A, belt driven oil pump - KT4Z-6600-A, oil pump belt - JT4Z-6B651-A, crankshaft sprockets - FT4Z-6306-A (x2), crankshaft oil pump belt drive - JT4Z-6306-A. Follow the engine assembly procedure in Workshop Manual (WSM), Section 303-01 using these new parts without installing the chain tensioner or guides as they are not needed with the belt driven oil pump. Fill out the Authorized Modification Label (FPS-8262) with the following text: 'Engine has been modified to use a belt-driven oil pump per SSM XXXXX' and attach it to the underside of the hood.
SSM 49217
Service Bulletin/Repair Instructions
Some 2015-2020 F-150/Mustang, 2016-2020 Edge, 2016-2018 MKX and 2019-2020 Nautilus vehicles built on or before 18-Jan-2020 may exhibit a mirror click and/or ratcheting noise when using memory functions or easy entry/exit function. This may be due to the software in the driver door module (DDM) and passenger door module (PDM). To correct the condition, reprogram the DDM and PDM with the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14B291 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49210
Service Bulletin/Repair Instructions
Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
TSB 20-2267
Service Bulletin/Repair Instructions
Some 2015-2020 F-150 except Raptor, 2017-2020 F-Super Duty, 2018-2020 Expedition vehicles equipped with a front camera washer may exhibit a washer fluid leak at the front camera washer jet when not in use. This may be due to the rubber seal internal to the jet. To correct the condition, follow the Service Procedure to replace the washer jet.
SSM 49122
Service Bulletin/Repair Instructions
Some 2015-2020 F-150, 2016-2018 MKX, 2019-2020 Nautilus, 2015-2020 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.
TSB 20-2255
Service Bulletin/Repair Instructions
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
TSB 20-2235
Service Bulletin/Repair Instructions
Some 2015-2020 F-150, 2017-2020 F-Super Duty vehicles may exhibit one or more noisy doors when opening and closing. This may be due to dirt and debris on the door check arm(s). To correct this condition, follow the Service Procedure to clean and neutralize the affected door check arms.
TSB 20-2236
Service Bulletin/Repair Instructions
Some 2015-2019 F-150, 2017-2019 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.
TSB 20-2233
Service Bulletin/Repair Instructions
This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
SSM 48991
Service Bulletin/Repair Instructions
Some 2015-2020 F150/Edge/Fusion, 2016-2018 MKX, 2019-2020 Nautilus, and 2017-2020 Continental vehicles equipped with 2.7L EcoBoost engines may exhibit an illuminated malfunction indicator lamp (MIL) and/or Engine Coolant Over Temperature warning with diagnostic trouble codes (DTCs) P0116, P0117, P0118, P0119, P0128, P0217, P0330, P1026, P1299, and/or P130D. This may be due to the engine coolant temperature (ECT) sensor or knock sensor wiring harness. To correct the condition, replace the 12A648 ECT sensor and 12A699 knock sensor. Do not disconnect the ECT sensor from the knock sensor harness in case parts are called back for analysis. For claiming, use causal part 12A699 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 48908
Service Bulletin/Repair Instructions
Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.
TSB 20-2189
Service Bulletin/Repair Instructions
This article supersedes TSB 20-2028 to update the description of Labor Operation D. Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
TSB 20-2171
Service Bulletin/Repair Instructions
Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
20N03
Service Bulletin/Repair Instructions
This is a one-time repair program for vehicle owners that report unintended tailgate opening.Affected vehicles are eligible for this repair through April 3, 2030 or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limit, this extended warranty coverage will last through October 31, 2020.
20N01
Service Bulletin/Repair Instructions
Extended Warranty Coverage- In the affected vehicles, if water enters into the electrical system, it could cause the tailgate to unlatch.
SSM 48619
Service Bulletin/Repair Instructions
SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
TSB-20-2060
Service Bulletin/Repair Instructions
Some 2015-2017 F-150 vehicles equipped with a 6R80 transmission may experience an intermittent loss of reverse engagement, loss of the ability to shift into reverse or a neutral state when performing a specific shift pattern during manual shift events with no diagnostic trouble codes (DTCs). This may occur after shifting from MANUAL 1 or MANUAL 2 to REVERSE at low speeds while the vehicle is rolling. To correct the condition, follow the Service Procedure to reprogram the powertrain control module (PCM).
TSB-20-2028
Service Bulletin/Repair Instructions
Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
DOR-N3Z7B-03
Service Bulletin/Repair Instructions
This SKU is an Oil Dipstick. The customer communication requested return of unsold inventory to inspect the dipstick tube. The dipstick tube inner diameter may be small enough that it prevents installation of the OE dipstick.
TSB 20-2034
Service Bulletin/Repair Instructions
Some 2015-2019 F-150 vehicles equipped with a 3.3L, 3.5L Duratec, 3.5L EcoBoost and 5.0L engine and equipped with a block heater built on or before 1-Jan-2019 may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when operating the vehicle consistently in temperatures that are below -20àâÂÂC (4àâÂÂF). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. To correct the condition, flush the cooling system and replace the heater core.
SSM 48490
Service Bulletin/Repair Instructions
Some 2015-2020 F-150 and 2017-2020 F-Super Duty vehicles equipped with a rear defroster may have factory installed or service replacement rear glass that uses rear defroster electrical terminals with a plastic overmolded cover. The rear glass defroster terminals are not serviceable and should not be removed or detached from the glass during diagnosis or repairs. If the rear glass defroster terminals are separated from the glass, the rear glass assembly must be replaced.
TSB 20-2013
Service Bulletin/Repair Instructions
Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
SSM 48423
Service Bulletin/Repair Instructions
Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 19-2390
Service Bulletin/Repair Instructions
Some 2015-2019 F-150, 2015-2020 Explorer, 2017-2019 F-Super Duty, 2017-2020 Continental, 2018-2020 Expedition/Navigator, 2016-2018 MKX, 2019-2020 Nautilus, 2020 Aviator/Corsair and 2013-2020 MKZ vehicles equipped with multi-contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.
TSB 19-2384
Service Bulletin/Repair Instructions
Some 2016-2017 F-150 vehicles equipped with a 2.7L EcoBoost engine and built on 1-Apr-2016 and through 1-Jan-2017 may exhibit a rough idle in neutral or park at normal operating temperature with oil consumption greater than 1 liter (1 quart) in less than 4,800 km (3,000 miles). This may be due to a concern with the cylinder head valve guides. Vehicles with this condition may also exhibit an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTCs) P0300, P0301, P0302, P0303, P0304, P0305, P0306, P0316, P0524 and/or P06DD with the excessive oil consumption. Blue smoke may also be present from the exhaust only after a hot restart. To correct the condition, follow the Service Procedure to replace the cylinder heads.
TSB19-2374
Service Bulletin/Repair Instructions
Some 2015-2019 F-150, 2017-2019 F-Super Duty, 2018-2019 Expedition/Navigator vehicles may exhibit a rattle and/or squeak noise from the vista roof opening panel while driving with the roof opening panel closed. This may be due to dirt and/or debris build up between the vista roof opening panel seal and the body. To correct the condition, follow the Service Procedure steps to clean and lubricate the vista roof opening panel seal.
18N03-S7
Service Bulletin/Repair Instructions
Customer Satisfaction Program 18N03 - Supplement #7 Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
SSM 48340
Service Bulletin/Repair Instructions
Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified using an aftermarket device to display the Ford GT welcome screen/HMI Theme. To correct this issue, please contact the Technical Hotline Assistance Center to have the vehicle restored back to its original state.
TSB 19-2341
Service Bulletin/Repair Instructions
This article supersedes TSB 19-2285 to update the vehicle model years affected and Service Procedure. Some 2015-2020 F-150 vehicles may exhibit a glove compartment door that is difficult to latch on one or both sides or appears misaligned along the storage tray or right side instrument panel when closed. This may be due to the position of the glove compartment storage tray rubber mat or the seating of the glove compartment door strikers or glove compartment door hinge pins. To correct the condition, follow the Service Procedure steps to reposition or adjust the affected component.
TSB 19-2285
Service Bulletin/Repair Instructions
This article supersedes TSB 19-2206 to update the Title, Issue Statement and Service Procedure. Some 2015-2019 F-150 vehicles may exhibit a glove compartment door that is difficult to latch on one or both sides or appears misaligned along the storage tray or right side instrument panel when closed. This may be due to the position of the glove compartment storage tray rubber mat or the seating of the glove compartment door strikers or glove compartment door hinge pins. To correct the condition, follow the Service Procedure steps to reposition or adjust the affected component. Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria: * 2015-2019 F-150 * Glove compartment door is difficult to latch on one or both sides or appears misaligned
TSB 19-2293
Service Bulletin/Repair Instructions
Some 2015-2019 F-150/Explorer, 2017-2019 F-Super Duty/Continental, 2018-2019 Expedition/Navigator, 2016-2018 MKX, 2019 Nautilus, and 2013-2019 MKZ vehicles equipped with Multi-Contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.
TSB 19-2252
Service Bulletin/Repair Instructions
Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with four wheel drive (4WD) may exhibit an intermittent grinding noise while driving in two wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to replace the worn vacuum and/or IWE components.
SSM 48135
Service Bulletin/Repair Instructions
Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 48130
Service Bulletin/Repair Instructions
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
SSM 48123
Service Bulletin/Repair Instructions
For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
TSB 19-2205
Service Bulletin/Repair Instructions
Some 2015-2017 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion. This article includes detailed steps to achieve proper RTV adhesion. To correct the condition, follow the Service Procedure steps to replace the oil pan.
SSM 48108
Service Bulletin/Repair Instructions
Some 2015-2019 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the appropriate Ford diagnostic scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the body control module (BCM) is internally damaged and requires replacement. The BCM should only be replaced for this condition when the 232 key table error message is present. If the 232 key table error is not present, follow normal diagnostics for the no crank condition. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 48082
Service Bulletin/Repair Instructions
Some 2015-2018 F-150/Expedition/Navigator vehicles equipped with a 3.5L/2.7L EcoBoost engine and four-wheel drive (4WD) may exhibit an intermittent grinding type noise while driving in two-wheel drive (2WD), most commonly on acceleration. This noise could appear to be turbocharger related. After engineering analysis of returned turbochargers that have been replaced for this condition, no concerns were identified with the turbochargers. The grinding type noise may be related to the 4WD system integrated wheel ends (IWE). To aid in diagnosis, shift the vehicle to 4WD and attempt to verify the condition. If the grinding noise no longer occurs with the vehicle in 4WD a IWE vacuum system and/or mechanical fault may be present.
TSB 19-2188
Service Bulletin/Repair Instructions
Some 2015-2017 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit excessive white or blue smoke from the exhaust at start up after a cold soak. This may be due to oil entering the left hand turbocharger turbine housing. To correct the condition, follow the Service Procedure steps to replace the left hand turbocharger oil supply tube with a revised part.
TSB 19-2206
Service Bulletin/Repair Instructions
Some 2015-2019 F-150 vehicles may exhibit a glove compartment door that appears misaligned along the storage tray or right side instrument panel when closed. This may be due to the position of the glove compartment storage tray rubber mat or the seating of the glove compartment door strikers or glove compartment door hinge pins. To resolve the condition, follow the Service Procedure steps to reposition or adjust the affected component.
SSM 48053
Service Bulletin/Repair Instructions
Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM,Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual. Section
SSM 48049
Service Bulletin/Repair Instructions
Some 2015-2017 F-150/Mustang, 2015-2018 Edge/MKC, 2016-2018 MKX, 2013-2018 Explorer/Taurus/Flex/MKT, and 2017-2018 Fusion/MKZ/Continental vehicles built on or before 19-Oct-2017 may exhibit an inoperative adaptive cruise control, collision warning, and/or collision avoidance system with a Pre-Collision Assist Not Available, Collision Warning Not Available, and/or Adaptive Cruise Fault message present in the instrument panel cluster (IPC) and diagnostic trouble code (DTC) U3000:49 present in the cruise control module (CCM). To resolve the condition, reprogram the CCM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 9E731 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB19-2169
Service Bulletin/Repair Instructions
Some 2015-2019 F-150 vehicles may exhibit a rattle and/or squeak noise from the vista roof opening panel while driving with the roof opening panel closed. This may be due to dirt and/or debris build up between the vista roof opening panel seal and the body. To correct the condition, follow the Service Procedure steps to clean and lubricate the vista roof opening panel seal.
TSB19-2121
Service Bulletin/Repair Instructions
Some 2015-2019 F-150 vehicles equipped with a 3.3L, 3.5L Duratec, 3.5L EcoBoost and 5.0L engine and equipped with a block heater built on or before 1-Jan-2019 may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when operating the vehicle consistently in temperatures that are below -20àâÂÂC (4àâÂÂF). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. To correct the condition, flush the cooling system and replace the heater core. Follow the Service Procedure steps to correct the condition.
TSB19-2122
Service Bulletin/Repair Instructions
Some 2015-2019 F-150 vehicles equipped with a 3.3L, 3.5L Duratec, 3.5L EcoBoost and 5.0L engine without a block heater built on or before 1-Jan-2019 may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when operating the vehicle in temperatures consistently below -20àâÂÂC (4àâÂÂF). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. To correct the condition, flush the cooling system and replace the heater core. Follow the Service Procedure steps to correct the condition.
SSM 47976
Service Bulletin/Repair Instructions
On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
SSM 47967
Service Bulletin/Repair Instructions
Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 47850
Service Bulletin/Repair Instructions
Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 47948
Service Bulletin/Repair Instructions
SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
18N03-S6
Service Bulletin/Repair Instructions
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
SSM 47922
Service Bulletin/Repair Instructions
SSM 47922 - Various Vehicles - 2.7L/3.0L EcoBoost Engine - Oil Filter Service Tip When servicing the oil filter on vehicles equipped with a 2.7L or 3.0L EcoBoostengine it is critical to inspect the oil filter housing center stem to verify is not separated or damaged. If the center stem is damaged or separated from the housing this will result in oil flow through the reservoir drain port causing low engine oil pressure and internal engine damage. If the filter housing stem is damaged or separated, the oil filter housing must be replaced. If the center stem is not damaged or separated, the O-ring seals on the stem and housing must be replaced each time the filter is serviced.
19G01A
Service Bulletin/Repair Instructions
Certain 2015 - 2019 Model Year F-150 and 2017 â 2019 Model Year F-Super Duty Vehicles Equipped with Engine Block Heaters - Engine Block Heater Cord Replacement
18N03-S5
Service Bulletin/Repair Instructions
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
19N02
Service Bulletin/Repair Instructions
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F550 Vehicles - Post-18N03 Repair Enhancements. Door Latch Freezing Concerns
TSB 19-2071
Service Bulletin/Repair Instructions
Some 2015-2019 F-150 vehicles may exhibit a glove box door that appears misaligned along the storage tray or right side instrument panel when closed. This may be due to the position of the glove box storage tray rubber mat or the seating of the glove box door strikers or glove box door hinge pins. To resolve the condition, reposition or adjust the affected component according to the Service Procedure.
SSM 47824
Service Bulletin/Repair Instructions
Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
18N03-S4
Service Bulletin/Repair Instructions
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
TSB 19-2041
Service Bulletin/Repair Instructions
Some 2015-2019 F-150 XL/XLT vehicles may exhibit warping/separation of the instrument panel at the defrost vents. To resolve the condition, replace the instrument panel upper section.
TSB 19-2004
Service Bulletin/Repair Instructions
Some 2015-2016 F-150 vehicles built on or before 01-Feb-2016, 2019 F-150 vehicles built on 11-Oct-2018 and through 15-Nov-2018 and 2019 F-Super Duty vehicles built on 10-Oct-2018 and through 27-Nov-2018 equipped with adaptive cruise control may exhibit an unintended deceleration event while passing a large object such as a tractor trailer. Follow the Service Procedure steps to correct the condition.
TSB 19-2026
Service Bulletin/Repair Instructions
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
SSM 47791
Service Bulletin/Repair Instructions
Some 2015-2019 F150/Edge, 2016-2018 MKX, 2019 Nautilus and 2017-2019 Fusion/Continental vehicles equipped with a 2.7L engine may exhibit a malfunction indicator lamp (MIL) and/or wrench lamp with diagnostic trouble codes (DTCs) P0116, P0117, P0118, P0119, P0217, P0330, P1026, and/or P130D. This may be due to a engine coolant temperature (ECT) sensor connector which is not fully seated or damaged wiring between connectors C1064 and C1047 for F150 and C1016 and C1168 for Edge/MKX/Nautilus/Fusion/Continental vehicles. ECT sensors should not be replaced if damaged wiring is found at or near these connectors. For claiming, use causal part 12A699 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 19-2019
Service Bulletin/Repair Instructions
Some 2018-2019 F-150 vehicles equipped with a 3.0L diesel engine built on or before 25-Jan-2019 may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0234, P208E and/or P2201 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
SSM 47749
Service Bulletin/Repair Instructions
Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
18N03-S3
Service Bulletin/Repair Instructions
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
TSB 18-2364
Service Bulletin/Repair Instructions
Some 2015-2019 F-150 vehicles may exhibit a console media bin door that will not open or is binding. This may be due to the console media bin door inertia switch being stuck in the active position. Follow the Service Procedure steps to correct the condition.
18N03-S2
Service Bulletin/Repair Instructions
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
SSM 47711
Service Bulletin/Repair Instructions
Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting the setting for the customer is not a warrantable defect.
TSB 18-2374
Service Bulletin/Repair Instructions
Some 2015-2019 F-150, 2017-2019 F-Super Duty, 2018-2019 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. Follow the Service Procedure steps to correct the condition.
SSM 47701
Service Bulletin/Repair Instructions
Some 2016-2019 F-150 vehicles may exhibit DTC C0051 in the ABS module. This DTC compares steering angle between the power steering control module (PSCM) and ABS and may set due to towing, driving in heavy winds, loose suspension or steering gear components, alignment, or harness or connector concerns with the ABS or PSCM circuits. The ABS pinpoint tests AE, LA, or LB may direct a replacement of the PSCM after disconnecting/reconnecting PSCM connectors. Do not replace the PSCM using ABS Pinpoint tests AE, LA, LB. Refer to the Workshop Manual (WSM) Section, 211-02 to locate the correct PSCM pinpoint tests for the PSCM DTCs that are retrieved during the PSCM self-test. The ABS pinpoint tests are in the process of being updated.
TSB 18-2361
Service Bulletin/Repair Instructions
Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan looseness, lateral movement, or clunk/thump noise on turns. Follow the Service Procedure steps to correct the condition.
SSM 47662
Service Bulletin/Repair Instructions
For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
SSM 47635
Service Bulletin/Repair Instructions
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
SSM 47638
Service Bulletin/Repair Instructions
2013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how the lane departure warning feature settings work for Alert (steering wheel vibration) and Aid (steering input toward lane center). Further information on the LKS can be found in the owners manual. If the customers concern is due to the LKS functioning as intended, do not attempt to repair.
SSM 47589
Service Bulletin/Repair Instructions
Some 2016-2018 F-150 vehicles may exhibit a steering drift, pull, and/or wander. To diagnose these conditions refer to Pinpoint Test (PPT) H - Steering System Pull, Drift, Wander or Steering Wheel is Off Center in Workshop Manual (WSM) Section, 211-00. Do not use PPT I - Poor Returnability Sticky Steering or Binding to diagnose drift, pull, and/or wander symptoms. These Pinpoint Tests are in the process of being updated.
18N03-S1
Service Bulletin/Repair Instructions
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant - Special R-1234yf Refrigerant Service Information. Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 - Vehicles - Door Latch Freezing Concerns
TSB 18-2306
Service Bulletin/Repair Instructions
Some 2015-2018 F-150 vehicles may exhibit a glove box door that appears misaligned along the storage tray or right side instrument panel when closed. Follow the Service Procedure steps to correct the condition.
18N03
Service Bulletin/Repair Instructions
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
SSM 47538
Service Bulletin/Repair Instructions
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC. This an operating characteristic of the Android Auto application after the SYNC 3.0 update and no repairs should be attempted.
TSB 18-2273
Service Bulletin/Repair Instructions
Some 2013-2018 F-150/Expedition/Navigator vehicles may exhibit an intermittent grinding noise coming from the right or left IWE area in 2WD mode. Follow the Service Procedure steps to correct the condition.
TSB 18-2237
Service Bulletin/Repair Instructions
Some 2016-2017 F-150 vehicles equipped with a 2.7L EcoBoost engine and built on 1-Apr-2016 and through 1-Jan-2017 may exhibit white or blue smoke from the exhaust, rough idle in neutral or park at normal operating temperature or after a hot restart. The vehicle may also exhibit an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTCs) P0300, P0301, P0302, P0303, P0304, P0305, P0306, P0316, P0524 and/or P06DD with the excessive oil consumption. Oil consumption may be 1 liter (1 quart) in less than 4,800 km (3,000 miles). Follow the Service Procedure steps to correct this condition.
SSM 47489
Service Bulletin/Repair Instructions
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
TSB 18-2244
Service Bulletin/Repair Instructions
Some 2015-2018 F-150 vehicles equipped with a 3.3L, 3.5L Duratec, 3.5L EcoBoost and 5.0L engine without a block heater may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when operating the vehicle in temperatures consistently below -20 degrees C (4 degrees F). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. Follow the Service Procedure steps to correct the condition.
TSB 18-2250
Service Bulletin/Repair Instructions
Some 2015-2018 F-150 vehicles equipped with a 3.3L/3.5L Duratec, 3.5L EcoBoost and 5.0L engine and equipped with a block heater may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when operating the vehicle consistently in temperatures that are below -20Å?C (4Å?F). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. Follow the Service Procedure steps to correct the condition.
SSM 47444
Service Bulletin/Repair Instructions
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 47446
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan following the procedure in Workshop Manual (WSM) Section, 303-01. After removing the oil pan it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV and clean the engine sealing surface using only Motorcraftù Metal Brake Parts Cleaner, then wipe with Motorcraftù Metal Surface Prep Wipes and allow to air dry. Refer to WSM, Section 303-00 > RTV Sealing Surface Cleaning and Preparation. If possible, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Skipping or improperly completing steps may result in repeat oil pan leaks.
SSM 47395
Service Bulletin/Repair Instructions
Some 2015-2018 F-150, 2017-2018 F-Super Duty, 2018 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a concern with the glass panel brackets. The brackets may crack and/or break apart resulting in symptoms that include but are not limited to binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. The roof opening panel glass brackets are available for service as a kit (FL3Z-1651070-C). Refer to Workshop Manual (WSM), Section 501-17 for diagnosis and repair procedures. Make sure the track is free of debris prior to assembly. For claiming, use causal part 1651070 and applicable labor operations in Section 12 of the Service Labor Time Standards (SLTS) Manual. Labor operations for removal and installation of the glass and glass brackets (guides) apply.
SSM 47394
Service Bulletin/Repair Instructions
Some 2013-2018 F-150, 2015-2018 Transit/Expedition, and 2015-2017 Navigator vehicles equipped with a 3.5L EcoBoost engine with greater than 20,000 miles may exhibit a tick type noise from the cylinder block area. This noise may be caused by a cracked piston skirt. The noise can be isolated to a cylinder using a stethoscope or other suitable listening device. Canceling the affected cylinder will reduce or eliminate the noise. If the noise is isolated to a specific cylinder, it is recommended to replace the short block. If the noise cannot be isolated using the methods described, refer to the Workshop Manual (WSM) for diagnosis. A cracked piston skirt does not result in metal contamination of the engine or any related cylinder head damage. Prior approval for short block replacement is not required under new vehicle limited warranty coverage.
SSM 47376
Service Bulletin/Repair Instructions
Some 2013-2018 F-150, 2015-2018 Transit/Expedition, and 2015-2017 Navigator vehicles equipped with a 3.5L EcoBoost engine with greater than 20,000 miles may exhibit a tick type noise from the cylinder block area. This noise may be caused by a cracked piston skirt. The noise can be isolated to a cylinder using a stethoscope or other suitable listening device. Canceling the affected cylinder will reduce or eliminate the noise. If the noise is isolated to a specific cylinder, it is recommended to replace the short block. If the noise cannot be isolated using the methods described, refer to the Workshop Manual (WSM) for diagnosis. A cracked piston skirt does not result in metal contamination of the engine or any related cylinder head damage. Short block replacement does not require prior approval.
SSM 47379
Service Bulletin/Repair Instructions
Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 47380
Service Bulletin/Repair Instructions
Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 47360
Service Bulletin/Repair Instructions
Some 2013-2018 F-150 and 2017-2018 Expedition/Navigator vehicles may exhibit an intermittent grinding noise coming from the right or left IWE area in 2WD mode. This may be caused by an intermittent leak in the check valve. Before completing any normal diagnosis suspect that the check valve is the root cause of the issue. If the check valve has been ruled out as the root cause for the issue refer to Work Shop Manual 308-07 and follow normal diagnosis.
SSM 47343
Service Bulletin/Repair Instructions
Some 2015-2018 F-150 and 2017-2018 F-Super Duty vehicles may exhibit a lack of cooling from the heating ventilation air conditioning (HVAC) system due to a low refrigerant charge. Using an ultraviolet (UV) leak detection light, inspect the condenser near the receiver/dryer cap for the presence of dye. If dye is present, replace the condenser. For claiming, use causal part 19712 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual
SSM 47270
Service Bulletin/Repair Instructions
Some 2015-2018 F-150 may exhibit a dash panel distortion at the defrost duct area. Engineering is investigating the condition. Do not attempt repair at this time.
TSB18-2106
Service Bulletin/Repair Instructions
Some 2018 Expedition/Navigator vehicles built on or before 24-Feb-2018, 2017-2018 F-Super Duty built on or before 26-Feb-2018 and Transit vehicles built on or before 26-Feb-2018 and 2015-2018 F-150 vehicles built on or before 3-Mar-2018 may exhibit a trailer connected and/or disconnected message in the IPC without a trailer connected. Follow the Service Procedure steps to correct the condition.
SSM 47265
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engines may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan by performing the published Workshop Manual (WSM) service procedures. After removing the oil pan, it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV, clean the engine sealing surface with only Motorcraftù Metal Brake Parts Cleaner then wipe with Motorcraftù Metal Surface Prep Wipes, and allow to air dry as directed in WSM, Section 303-00, RTV Sealing Surface Cleaning and Preparation. If possible, after the new oil pan is installed, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Ford is investigating this concern. Monitor OASIS for future updates.
SSM 47211
Service Bulletin/Repair Instructions
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 47201
Service Bulletin/Repair Instructions
Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
SSM 47171
Service Bulletin/Repair Instructions
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit functional concerns where USB audio playback and App Link will not operate. This may also include, under certain conditions, no Bluetooth streaming. Apple has released iOS 11.2.6 to address this concern. Advise the customer to update the device to iOS 11.2.6 and re-evaluate before performing any diagnosis or repairs for this condition. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device.
SSM 47167
Service Bulletin/Repair Instructions
Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 47141
Service Bulletin/Repair Instructions
Some 2013-2018 F-150/Expedition/Navigator 4x4 vehicles may exhibit an intermittent grinding noise coming from the right front or left front wheel area while accelerating in 2WD mode. Refer to the Workshop Manual (WSM), Section 308-07, Diagnosis and Testing Symptom Chart - NVH > The front axle makes noise in 2H mode only and generally under heavy throttle.
SSM 47100
Service Bulletin/Repair Instructions
Some 2016-2018 Ford and Lincoln Vehicle equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit a concern where USB Audio playback and App Link applications will not function properly. This may also include, under certain conditions, no Bluetooth Streaming. Apple is aware of the issue and is working on a resolution with a future iOS release. No repairs should be performed at this time. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device. Monitor OASIS for updates. Customers can also check Apple Support or connect to iTunes for the latest available iOS release for their phone.
SSM 47075
Service Bulletin/Repair Instructions
Some 2015-2018 F-150 vehicles equipped with power folding mirrors may exhibit the mirror housing vibrating while driving, moving freely or not moving to the desired position after the mirror is manually folded. Refer to the Owner's Manual for the power mirror synchronization procedure.
SSM 47080
Service Bulletin/Repair Instructions
2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
SSM 47070
Service Bulletin/Repair Instructions
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start or no crank conditions or the IPC inoperative. For Lincoln vehicles, this information is now listed in the Technical Inspection and Post Road Test Sections of ePDI on the PTS website. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
SSM 47067
Service Bulletin/Repair Instructions
Some 2015-2018 F-150, 2017-2018 F-Super Duty, 2018 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit binding while opening or closing of the movable glass panel. The roof opening panel glass brackets are available for service. Both brackets must be replaced, FL3Z-1651070-A right side and FL3Z-1651071-A left side. Refer to Workshop Manual (WSM), Section 501-17 for removal and installation procedure. For claiming, use causal part 1651070 or 1651071. Use part number 51070 to look up applicable labor operations, listed in Section 12 of the Service Labor Time Standards (SLTS) manual
SSM 47041
Service Bulletin/Repair Instructions
Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 47014
Service Bulletin/Repair Instructions
Some 2015-2018 F-150, 2017-2018 F-Super Duty, 2018 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit binding while opening or closing of the movable glass panel. The roof opening panel glass brackets are available for service. Both brackets must be replaced, FL3Z-1651070-A right side and FL3Z-1651071-A left side. Refer to Workshop Manual (WSM), Section 501-17 for removal and installation procedure. For claiming, use causal part 51070 and applicable labor operations in section 12 of the service labor time standards (SLTS) manual.
SSM 47012
Service Bulletin/Repair Instructions
Some 2015-2018 F-150, Mustang and Transit vehicles built on or before 01-Dec-2017 may have a concern of no airflow from the climate control vents. This may be caused by a seized or sticking A/C clutch. This can be repaired by replacing only the A/C clutch (19D786/19D784). The compressor assembly (19703) may not be required. Refer to Workshop Manual, Section 412-00 for A/C clutch removal. It may be necessary to lightly tap around the stuck area of the clutch with a rubber mallet to free it from the pulley for removal. Refer to applicable labor operations from Section 11 of the SLTS maunual when replacing the A/C clutch.
SSM 47009
Service Bulletin/Repair Instructions
The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
SSM 46951
Service Bulletin/Repair Instructions
Some 2016-2018 F-150 and Expedition vehicles equipped with a SYNC non-touchscreen display may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
SSM 46946
Service Bulletin/Repair Instructions
Some 2015-2018 F-150, 2017-2018 F-Super Duty, 2018 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit binding while opening or closing of the movable glass panel. The roof opening panel glass brackets are available for service. Both brackets must be replaced, FL3Z-1651070-A right side and FL3Z-1651071-A left side. Refer to Workshop Manual (WSM), Section 501-17 for removal and installation procedure. For claiming, use causal part 1651070 and applicable labor operations in section 12 of the service labor time standards (SLTS) manual.
SSM 46947
Service Bulletin/Repair Instructions
Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. SYNC software updates are now available under the OASIS Tab SYNC selection. If an update is available, refer to WSM Section 415-00 and update the APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 46948
Service Bulletin/Repair Instructions
Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC software updates are now available under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update APIM software. SYNC 3 software upgrade to support these apps is not a warrantable repair per the Warranty And Policy Manual, Section 3, Warranty Coverages SYNC.
SSM 46949
Service Bulletin/Repair Instructions
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 46930
Service Bulletin/Repair Instructions
Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
17B29
Service Bulletin/Repair Instructions
Certain 2016-2017 Model Year F-650, F-750 and F-59 Vehicles with a 6.8L Engine - Cylinder Head Inspection and Replacement
17-2234
Service Bulletin/Repair Instructions
Some 2015-2016 F-Super Duty pickup vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with DTCs P2201, P2459, P2463 and/or P246C. Reprogram the powertrain control module (PCM) to the latest calibration using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) release 106.01 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.
17-2237
Service Bulletin/Repair Instructions
Some 2016 F-Super Duty/F-650/750 vehicles equipped with a 6.7L diesel engine or 2016 Transit vehicles equipped with a 3.2L diesel engine may exhibit an illuminated MIL with DTCs P24AE, P24B1, P24DA, P24C6 and/or P24C7 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
SSM 46906
Service Bulletin/Repair Instructions
Some 2015-2018 F150/Edge, 2016-2018 MKX and 2017-2018 Fusion, Continental vehicles equipped with a 2.7L engine may experience a malfunction indicator lamp (MIL) and/or wrench lamp with Diagnostic Trouble Codes (DTCs): P0116, P0117, P0118, P0119, P0217, P0330, P1026, and/or P130D. This may be due to a engine coolant temperature (ECT) sensor connector which is not fully seated or damaged wiring between connectors C1064 and C1047 for F150 and C1016 and C1168 for Edge/MKX/Fusion/Continental vehicles. ECT sensors should not be replaced if damaged wiring is found at or near these connectors. If an issue with the wiring is found use causal part 12A699.
SSM 46902
Service Bulletin/Repair Instructions
Some 2015-2017 F-150 vehicles may exhibit intermittent and/or inoperative A/C, radio, and/or power window switch control with multiple illuminated warning indicators and/or diagnostic trouble codes (DTCs) U0140, U0155, U0253, U0401, and/or U0452 stored in the front controls interface module (FCIM). This may be caused by excessive network traffic on the controller area network (CAN) Bus causing the FCIM to lock up. Before replacing the FCIM, complete a battery reset, clear all DTCs and run a FCIM self-test. If the issue is still present, follow normal diagnosis. For claiming, use causal part 18842 and applicable labor operations in section 10 of the service labor time standards (SLTS) manual.
SSM 46900
Service Bulletin/Repair Instructions
Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.
SSM 46899
Service Bulletin/Repair Instructions
Some 2015-2018 F-150 vehicles equipped with a vista roof opening panel may exhibit binding while opening or closing of the movable glass panel. The roof opening panel glass bracket is available for service. Both brackets must be replaced. Refer to Workshop Manual (WSM), Section 501-17 for removal and installation procedure. For claiming, use causal part 1651070 and applicable labor operations in section 12 of the service labor time standards (SLTS) manual.
SSM 46871
Service Bulletin/Repair Instructions
Some 2016 F-150 vehicles equipped with a 5.0L engine and built on 13-Jan-2016 and through 16-Jul-2016 may exhibit an audible knock noise from the engine only after the engine is at normal operating temperature and between 1500 and 2500 engine RPMs If cylinder #5 is canceled and the noise is no longer present, consider the noise a characteristic and do not attempt any repairs. Engineering has determined there are no long term durability concerns.
SSM 46860
Service Bulletin/Repair Instructions
Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
SSM 46861
Service Bulletin/Repair Instructions
Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. To recover the screen, perform any one of the following actions: touch the SYNC screen anywhere outside the vehicle image pop-up box, safely shift the vehicle into and out of reverse, or perform a complete ignition cycle (key off, open and close the driver's door then wait 5 minutes). If this does not resolve the concern, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.
SSM 46848
Service Bulletin/Repair Instructions
Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC 3 software upgrades to support these apps are not currently available, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates. SYNC 3 software upgrade to support these apps is not a warrantable repair per the Warranty And Policy Manual, Section 3, Warranty Coverages SYNC.
SSM 46834
Service Bulletin/Repair Instructions
Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 46829
Service Bulletin/Repair Instructions
Some 2015-2017 F-150 vehicles may experience intermittent loss of throttle pedal response, illuminated wrench, hill descent, airbag, anti lock brake system(ABS) and/or advanced trac warning indicators and/or P2122, P2123, P2124, P2125, P2127, P2128 and/or P2138 DTCs. This may be caused by the Accelerator Pedal Position (APP) Sensor 14A005 harness being improperly routed behind the brake booster to brake pedal bracket. If the harness is improperly routed, loosen the bracket to free the harness, refer to Workshop Manual (WSM), Section 206-06. Inspect and repair damaged circuits before properly routing the harness. If the harness is properly routed, proceed with normal diagnostics.
SSM 46813
Service Bulletin/Repair Instructions
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. To recover the screen, perform a complete ignition cycle (key off, open and close the driver's door then wait 5 minutes). The SYNC software version of the vehicle can be confirmed via OASIS. Do not attempt any repairs at this time. Engineering is investigating; Monitor OASIS for updates.
TSB17-2133
Service Bulletin/Repair Instructions
Some 2015-2017 F-150 vehicles equipped with a 3.5L Duratec or 5.0L engine may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when the vehicle is operated in temperatures that are consistently below -20 Å?C (4 Å?F). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. Follow the Service Procedure steps to correct the condition.
SSM 46720
Service Bulletin/Repair Instructions
Some 2016 F-150 vehicles may exhibit the off-road display flickering in the IPC. Reprogram the IPC using Integrated Diagnostic System (IDS) release 106.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 10849 and applicable labor operations in section 10 of the service labor time standards (SLTS) manual.
TSB17-2124
Service Bulletin/Repair Instructions
Some 2015-2017 Explorer and 2015-2016 F-150 vehicles, equipped with 3.5L Gasoline Turbocharged Direct Injection (GTDI) engines may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P2195, P2197, P2626, and/or P2629 stored in powertrain control module (PCM) memory. Follow the Service Procedure Steps to correct the condition.
SSM 46465
Service Bulletin/Repair Instructions
Some 2016 Edge/Explorer/F-150/Mustang built on or before 01-Nov-2016 and equipped with a 4.2-inch FCDIM may exhibit a blank screen. To correct the concern, Reprogram the FCDIM to the latest level using IDS release 104.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. For claiming, use causal part 10D885 and applicable labor operations in section 10 of the service labor time standards (SLTS) manual.
SSM 46526
Service Bulletin/Repair Instructions
Some 2016-2017 F-150 vehicles equipped with a 3.5L gasoline turbocharged direct injection (GTDI) or 5.0L engine may experience low or no oil pressure indication on the oil pressure gauge with diagnostic trouble code (DTC) P0521,P0522, P0523 and/or P0524 stored in the powertrain control module (PCM) memory. This may be due to liquid contamination inside the engine oil pressure sensor connector. If evidence of liquid contamination is found, replace the oil pressure sensor. Inspect the connector seals on C1657 of the 12C508 engine harness for damage and repair as necessary. Do NOT use di-electric grease in the sensor electrical connector. For claiming, use causal part 9D290 and applicable labor operation in section 9 of the service labor time standard (SLTS) manual.
TSB 17-0036
Service Bulletin/Repair Instructions
Some 2016 F-150 vehicles equipped with 2.7L GTDI engine may exhibit an illuminated MIL with DTC P007B and/or P0096 stored in powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.
TSB 17-0037
Service Bulletin/Repair Instructions
Some 2016 F-150 vehicles equipped with a 2.7L GTDI engine and built on or after 18-Dec-2015 may exhibit an intermittent or inoperative air conditioning (A/C) operation. Follow the Service Procedure Steps to correct the condition.
TSB 17-2056
Service Bulletin/Repair Instructions
Some 2016 F-150 equipped with a 2.7L engine and built on or after 01-May-2016 may exhibit an illuminated MIL with DTC P0C2A. Follow the Service Procedure steps to correct the condition.
SSM 46507
Service Bulletin/Repair Instructions
Some 2015-2017 F-150, 2017 F-Super Duty vehicles may have concerns where the instrument cluster defaults back to the trailer tow setup screen every key cycle with no trailer attached. Refer to the Information Display section of the Owners Manual or the following steps to correct this concern. Type 1 and 2 Cluster small display Use the information display controls on the steering wheel and the information display menu. Navigate to Towing and press OK, select Trailer Options and press OK, choose Select Trailer and press OK, finally select No Active Trailer and press OK. Type 3 Cluster large display Use the information display controls on the steering wheel and the information display menu. Navigate to Towing tab, select Trailer Setup and press OK, then press OK to enter Trailer Options, select Change Trailer Selected and press OK, finally select No Active Trailer and press OK.
SSM 46486
Service Bulletin/Repair Instructions
SOME 2016-2017 FORD OR LINCOLN VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. THIS IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORT MODE. IT IS BENEFICIAL FOR BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. TO PREVENT A SYNC SYSTEM LOCKUP DURING TRANSPORT MODE DEACTIVATION, FOLLOW THE WORKSHOP MANUAL (WSM) PROCEDURE EXACTLY ALLOWING TIME FOR THE SYNC SYSTEM TO COMPLETE ITS TASKS SUCH AS FULLY BOOTING UP OR POWERING DOWN AND SHUTTING OFF BEFORE MOVING TO THE NEXT STEP OF THE PROCEDURE. IF THE VEHICLE EXHIBITS A BLANK SCREEN OR SYNC SYMPTOMS AFTER TRANSPORT MODE DEACTIVATION, REFER TO WSM, SECTION 415-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.
SSM 46451
Service Bulletin/Repair Instructions
2009-2017 VEHICLES EQUIPPED WITH A 6R80, 6R100, 6R140 AUTOMATIC TRANSMISSION HAVE AN UPDATED MAIN CONTROL VALVE BODY OVERHAUL PROCEDURE. REFER TO WORKSHOP MANUAL (WSM), SECTION 307-01 FOR MAIN CONTROL VALVE BODY (7A100) OVERHAUL PROCEDURES. NOT ALL VALVE BODIES REQUIRE REPLACEMENT. INSPECT THE VALVE BODY BORES, SPRINGS AND VALVES AS DIRECTED DURING DIAGNOSIS AND REPAIR. REFER TO GENERAL SERVICE BULLETIN (GSB) G0000093 AUTOMATIC TRANSMISSION MAIN CONTROL INSPECTION FOR A VIDEO CLIP TO AID IN THE DIAGNOSIS OF THESE REPAIRS.
SSM 46438
Service Bulletin/Repair Instructions
SOME 2016-2017 F150, EDGE, MKX, ESCAPE, FOCUS, MKC, FUSION, MKZ, TAURUS AND 2017 CONTINENTAL VEHICLES EQUIPPED WITH 2.0L, 2.7L OR 3.0L GASOLINE TURBOCHARGED DIRECT INJECTION(GTDI) ECOBOOST ENGINES MAY EXHIBIT MALFUNCTION INDICATOR LIGHT(MIL) ON WITH DIAGNOSTIC TROUBLE CODES(DTC) P1013, P1015 AND/OR P1016 STORED IN POWERTRAIN CONTROL MODULE(PCM). CHECK TURBOCHARGER WASTEGATE CONTROL HOSES FOR WATER/ICE RESTRICTIONS OR PINCHING AT ZIP-TIE ON ENGINE CAM COVER RETAINER(2.7L AND 3.0L ONLY). IF RESTRICTION IS FOUND ON CAM COVER RETAINER, CUT ZIP TIE AND CLEAR DTCS. IF WATER/ICE RESTRICTION IS FOUND, DRAIN HOSES, REASSEMBLE AND CLEAR DTCS. IF DTCS RETURN, REFER TO WORKSHOP MANUAL (WSM) OR POWERTRAIN CONTROL EMISSIONS DIAGNOSIS (PCED) MANUAL FOR NORMAL DIAGNOSTICS. ENGINEERING IS INVESTIGATING THE CONCERN, MONITOR OASIS FOR FURTHER UPDATES.
SSM 46409
Service Bulletin/Repair Instructions
SOME 2015-2017 F-150 SUPERCAB VEHICLES BUILT ON OR BEFORE 01-JAN-2017 MAY EXHIBIT INOPERATIVE REAR DOOR LOWER LATCHES DURING FREEZING TEMPERATURES. THE REAR DOOR LOWER LATCHES HAVE BEEN REVISED TO INCLUDE A WATER SHIELD AND THE PARTS CATALOG HAS BEEN UPDATED TO SHOW THE NEW NUMBERS. REPLACE THE REAR DOOR LOWER LATCHES, REFER TO WORKSHOP MANUAL (WSM), SECTION 501-14. FOR CLAIMING, USE CAUSAL PART 18264A00 AND APPLICABLE LABOR OPERATIONS IN SECTION 12 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 46367
Service Bulletin/Repair Instructions
SOME 2016 EDGE, F150, EXPLORER, AND MUSTANG VEHICLES EQUIPPED WITH A MYFORD DISPLAY 4 INCH SCREEN MAY EXHIBIT A BLANK SCREEN AND NO AUDIO. REPROGRAM THE FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) TO THE LATEST CALIBRATION USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) RELEASE 104.01 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART NUMBER 10D885 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 46365
Service Bulletin/Repair Instructions
SOME 2015-2017 F-150 VEHICLES EQUIPPED WITH A 6R80 TRANSMISSION MAY EXPERIENCE AN INTERMITTENT LOSS OF REVERSE ENGAGEMENT OR A NEUTRAL STATE WHEN PERFORMING A SPECIFIC SHIFT PATTERN. THIS MAY OCCUR AFTER SHIFTING FROM MANUAL 1 OR MANUAL 2 TO REVERSE AT LOW SPEEDS WHILE THE VEHICLE IS ROLLING. SHIFTING THE TRANSMISSION INTO PARK AND CYCLING THE IGNITION OFF AND BACK ON WILL RESTORE REVERSE ENGAGEMENT. NORMAL CHARACTERISTIC DO NOT ATTEMPT REPAIR.
SSM 46346
Service Bulletin/Repair Instructions
SOME 2015-2016 F-150 SUPERCREW VEHICLES EQUIPPED WITH THE VISTA ROOF OPENING PANEL MAY EXHIBIT A WATER LEAK FROM THE ROOF OPENING PANEL AREA. REFER TO WORKSHOP MANUAL (WSM) SECTION 501-17 FOR WATER LEAK DIAGNOSIS. IF TEST RESULTS LEAD TO REPLACEMENT OF ROOF OPENING PANEL GLASS INSTALL PART NUMBER FL3Z-16500A18-E WHICH HAS A REVISED SEAL. USE CASUAL PART 16500A18 AND APPLICABLE LABOR OPERATIONS IN SECTION 12 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 46350
Service Bulletin/Repair Instructions
SOME 2015-2016 F-150, 2017 F-SUPER DUTY VEHICLES MAY HAVE CONCERNS WHERE THE INSTRUMENT CLUSTER DEFAULTS BACK TO THE TRAILER TOW SETUP SCREEN EVERY KEY CYCLE WITH NO TRAILER ATTACHED. REFER TO THE INFORMATION DISPLAY SECTION OF THE OWNERS MANUAL OR THE FOLLOWING STEPS TO CORRECT THIS CONCERN. TYPE 1 AND 2 CLUSTER SMALL DISPLAY USE THE INFORMATION DISPLAY CONTROLS ON THE STEERING WHEEL AND THE INFORMATION DISPLAY MENU. NAVIGATE TO TOWING AND PRESS OK, SELECT TRAILER OPTIONS AND PRESS OK, CHOOSE SELECT TRAILER AND PRESS OK, FINALLY SELECT NO ACTIVE TRAILER AND PRESS OK. TYPE 3 CLUSTER LARGE DISPLAY USE THE INFORMATION DISPLAY CONTROLS ON THE STEERING WHEEL AND THE INFORMATION DISPLAY MENU. NAVIGATE TO TOWING TAB, SELECT TRAILER SETUP AND PRESS OK, THEN PRESS OK TO ENTER TRAILER OPTIONS, SELECT CHANGE TRAILER SELECTED AND PRESS OK, FINALLY SELECT NO ACTIVE TRAILER AND PRESS OK.
SSM 46341
Service Bulletin/Repair Instructions
WHEN SERVICING A 2.7L OR 3.0L ECOBOOST ENGINE, IF THE CRANKSHAFT PULLEY IS REMOVED, CORRECT REASSEMBLY IS CRITICAL TO PREVENT POTENTIAL ENGINE FAILURE. THIS INCLUDES INSTALLING A NEW CRANKSHAFT PULLEY BOLT AND ACCURATELY PERFORMING EACH STAGE OF THE CRANKSHAFT PULLEY BOLT TORQUE SEQUENCE. CRANKSHAFT PULLEY RELATED WORKSHOP MANUAL (WSM) PROCEDURE AND RECOMMENDED TOOL (OTC 4754 OR EQUIVALENT) INFORMATION HAVE BEEN UPDATED. REFER TO THE APPLICABLE WSM, SECTION 303-01, FOR ADDITIONAL INFORMATION.
SSM 46342
Service Bulletin/Repair Instructions
2015-2017 F-150 XL VEHICLES ARE BUILT WITH FRONT SEAT BRACKET SHIELDS AND BOLT CAPS ON THE FRONT AND REAR OF THE INBOARD SEAT BRACKETS ONLY. THE OUTBOARD SEAT BRACKETS DO NOT HAVE SHIELDS OR BOLT CAPS INSTALLED FROM THE FACTORY. INSTALLING NEW SHIELDS AND BOLT CAPS ON THE FRONT OR REAR OF THE OUTBOARD SEAT BRACKETS IS NOT A WARRANTABLE REPAIR.
TSB 17-0008
Service Bulletin/Repair Instructions
SOME 2015-2016 F-150 VEHICLES EQUIPPED WITH A 5.0L ENGINE MAY EXHIBIT A HARD START, CRANK NO START, RUNS ROUGH AND/OR BLACK EXHAUST SMOKE CONCERN ASSOCIATED WITH BLOCK HEATER OPERATION IN COLD AMBIENT TEMPERATURES BELOW -18 CELSIUS (0 FAHRENHEIT). FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
TSB 17-0007
Service Bulletin/Repair Instructions
SOME 2016 F-150 VEHICLES EQUIPPED WITH A 2.7L GASOLINE TURBOCHARGED DIRECT INJECTION (GTDI) ENGINE AND BUILT ON 1-APR-2016 AND THROUGH 1-OCT-2016 MAY EXHIBIT WHITE OR BLUE SMOKE FROM THE EXHAUST, ROUGH IDLE IN NEUTRAL OR PARK AT NORMAL OPERATING TEMPERATURE OR AFTER A HOT RESTART. THE VEHICLE MAY ALSO EXHIBIT DIAGNOSTIC TROUBLE CODE (DTC) P0300, P0301, P0302, P0303, P0304, P0305, P0306, P0316, P0524 AND/OR P06DD WITH THE EXCESSIVE OIL CONSUMPTION. OIL CONSUMPTION MAY BE 1 LITER (1 QUART) IN LESS THAN 4,800 KM (3,000 MILES). FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THIS CONDITION.
SSM 46295
Service Bulletin/Repair Instructions
TO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE. WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. THE NEW WHITE FLUORESCENT DYE PROVIDES A DISTINCT WHITE GLOW TO IDENTIFY ENGINE OIL LEAKS. THE NEW WHITE FLUORESCENT DYE REQUIRES A PURE UV DIAGNOSTIC INSPECTION LAMP. THE WHITE-COLORED FLUORESCENT DYE AND PURE UV LAMP ARE NOW IN THE ROTUNDA CATALOG. DYE AND LAMP PART NUMBERS. GASOLINE ONLY DYE: 1 OUNCE BOTTLE 164-TP-33200601. DIESEL ONLY DYE: 8 OUNCE BOTTLE: 164-TP-3320-0008. PURE UV DIAGNOSTIC INSPECTION LAMP 164-TP8695 OR 164-R3748.
SSM 46292
Service Bulletin/Repair Instructions
SOME 2015-2017 F-150 VEHICLES BUILT ON OR BEFORE 28-NOV-2016 EQUIPPED WITH A MECHANICAL TAILGATE HANDLE AND REMOTE CONTROL TAILGATE LOCK MAY EXHIBIT A TAILGATE THAT WILL NOT OPEN DURING FREEZING TEMPERATURES DUE TO A FROZEN TAILGATE LATCH CONTROL ASSEMBLY. TO CORRECT THIS CONCERN INSTALL A REVISED TAILGATE LATCH CONTROL ASSEMBLY PART NUMBER FL3Z-9943170-E. REFER TO WORKSHOP MANUAL SECTION 501-14. FOR CLAIMING, USE CAUSAL PART 9943170 AND APPLICABLE LABOR OPERATIONS IN SECTION 12 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 46283
Service Bulletin/Repair Instructions
SOME OWNERS OF 2016 FORD AND LINCOLN MKX VEHICLES EQUIPPED WITH SYNC 3 MAY INQUIRE ABOUT UPGRADING TO APPLE CARPLAY AND ANDROID AUTO. THIS UPGRADE IS NOT CURRENTLY AVAILABLE FOR THOSE VEHICLES. APPLE CARPLAY AND ANDROID AUTO ARE CURRENTLY AVAILABLE ONLY ON VEHICLES EQUIPPED WITH SYNC 3 V2.0 OR LATER. THIS UPGRADE FOR 2016 FORD AND LINCOLN MKX VEHICLES WILL BE AVAILABLE IN 2017. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS. MONITOR OASIS FOR FUTURE UPDATES.
SSM 46256
Service Bulletin/Repair Instructions
SOME 2016 F150 VEHICLES EQUIPPED WITH SYNC 3 AND ELECTRONIC MANUAL TEMPERATURE CONTROL (EMTC) MAY EXPERIENCE A CONDITION IN WHICH THE CLIMATE CONTROL FEATURES ARE DISPLAYED ON THE FRONT DISPLAY INTERFACE MODULE (FDIM) RANDOMLY AND USUALLY AFTER STARTING THE VEHICLE. THE VEHICLE IS NOT EQUIPPED WITH THIS FEATURE AND THIS IS NOT A NORMAL CHARACTERISTIC OF AN EMTC SYSTEM. TO CORRECT THE CONDITION, REPROGRAM THE FRONT CONTROL INTERFACE MODULE (FCIM) TO THE LATEST CALIBRATION USING IDS RELEASE 103.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE APPLICABLE LABOR OPERATIONSFROM SECTION 10 OF THE SLTS MANUAL, AND USE CAUSAL PART 18E243 FOR REFLASH ONLY.
SSM 46260
Service Bulletin/Repair Instructions
SOME 2015-2017 F-150 SUPERCAB VEHICLES MAY EXHIBIT INOPERATIVE REAR DOOR LOWER LATCHES DURING FREEZING TEMPERATURES. THE REAR DOOR LOWER LATCHES HAVE BEEN REVISED TO INCLUDE A WATER SHIELD AND THE PARTS CATALOG HAS BEEN UPDATED TO SHOW THE NEW NUMBERS. REPLACE THE REAR DOOR LOWER LATCHES, REFER TO WORKSHOP MANUAL (WSM), SECTION 501-14. FOR CLAIMING, USE CAUSAL PART 18264A00 AND APPLICABLE LABOR OPERATIONS IN SECTION 12 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 46253
Service Bulletin/Repair Instructions
SOME 2015-2016 EDGE WITH 2.0L GASOLINE TURBOCHARGED DIRECT INJECTION (GTDI), 2015-2016 MUSTANG AND F-150 WITH 5.0L ENGINE AND 2016 EXPLORER EQUIPPED WITH 2.3L GTDI ENGINE MAY EXHIBIT OIL LEAK AT ENGINE OIL PRESSURE (EOP) SENSOR THREADS. IT IS NOT REQUIRED TO REPLACE THE SENSOR IF IT IS LEAKING FROM THE THREADS. REMOVE AND RESEAL THE EOP SENSOR, REFER TO WORKSHOP MANUAL (WSM), SECTIONS 303-14. CHECK THE OIL LEVEL AND TOP OFF AS NECESSARY. REFER TO WSM, SECTION 303-01. USE CAUSAL PART 9278 AND APPLICABLE LABOR OPERATIONS IN SECTION 09 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL
SSM 46216
Service Bulletin/Repair Instructions
SOME 2016 F-150 VEHICLES EQUIPPED WITH A FLOOR SHIFTER MAY EXHIBIT A DIFFICULT TO REMOVE IGNITION KEY PRIOR TO PDI. BEFORE INITIATING DIAGNOSIS, REMOVE THE PROTECTIVE SHIPPING COVER FROM THE FLOOR SHIFTER AND REEVALUATE. IF THE CONCERN IS NOT RESOLVED, REFER TO WORKSHOP MANUAL (WSM), SECTION 307-05 FOR NORMAL DIAGNOSIS.
TSB 16-0155
Service Bulletin/Repair Instructions
SOME 2015-2017 F-150 VEHICLES MAY EXHIBIT INOPERATIVE LATCHES ON FRONT DOORS AND/OR SUPERCREW REAR DOORS DURING FREEZING TEMPERATURES. FOLLOW THE TSB SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
SSM 46210
Service Bulletin/Repair Instructions
SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.
SSM 46206
Service Bulletin/Repair Instructions
SOME 2016 F-150 WITH LARIAT SPORT APPEARANCE PACKAGE BUILT ON 19-JAN-2016 AND THROUGH 10-AUG-2016 MAY EXHIBIT EXCESSIVE PAINT CHIPPING AND/OR PEELING FROM THE BLACK OR GREY PAINTED AREA OF THE RADIATOR GRILL ALLOWING THE RED BASE COLOR TO SHOW THROUGH. IF THE CONCERN IS PRESENT FOLLOW THE REQUIREMENTS FOR EXTERIOR WARRANTY PRIOR APPROVAL PROGRAM FOR REPAIR.
SSM 46172
Service Bulletin/Repair Instructions
SOME 2015-2017 F-150, 2016 MKX, 2015 EDGE, 2017 FUSION, MKZ AND CONTINENTAL VEHICLES EQUIPPED WITH A 2.7L/3.0L ENGINE MAY APPEAR TO HAVE LOW ENGINE OIL LEVEL IF THE PROPER PROCEDURES ARE NOT FOLLOWED. REFER TO THE OWNERS GUIDE, MAINTENANCE, ENGINE OIL CHECK SECTION. WHEN CHECKING THE ENGINE OIL LEVEL AFTER SHUTTING OFF THE ENGINE WAIT AT LEAST 15 MINUTES PRIOR TO CHECKING IN ORDER TO ALLOW THE OIL TO DRAIN BACK TO THE OIL PAN. THE ENGINE OIL LEVEL CAN BE CHECKED IMMEDIATELY IF THE ENGINE HAS NOT BEEN STARTED. WHEN CHANGING THE ENGINE OIL THE ENGINE NEEDS TO BE AT NORMAL OPERATING TEMPERATURE AND THE OIL FILTER REMOVED BEFORE DRAINING THE OIL. ALLOW THE OIL PAN TO DRAIN COMPLETELY FOR UP TO 5 MINUTES. CHECK OIL LEVEL AFTER FILLING BY FOLLOWING THE OIL LEVEL CHECK PROCEDURE.
TSB 16-0149
Service Bulletin/Repair Instructions
SOME 2016 F-150 VEHICLES EQUIPPED WITH A 2.7L GTDI ENGINE AND BUILT ON OR AFTER 18-DEC-2015 MAY EXHIBIT AN INTERMITTENT OR INOPERATIVE AIR CONDITIONING (A/C) OPERATION. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
TSB 16-0151
Service Bulletin/Repair Instructions
SOME 2016 F-150 VEHICLES EQUIPPED WITH 2.7L GTDI ENGINE MAY EXHIBIT AN ILLUMINATED MIL WITH DTC P007B AND/OR P0096 STORED IN POWERTRAIN CONTROL MODULE (PCM) MEMORY. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
16B32-S1
Service Bulletin/Repair Instructions
CERTAIN 2015 MODEL YEAR EDGE, 2015-2016 MODEL YEAR F-150, MKT, AND POLICE INTERCEPTOR SEDAN, AND 2016 MODEL YEAR ESCAPE, EXPLORER, FLEX, FUSION, MKX, MUSTANG, POLICE INTERCEPTOR UTILITY, TAURUS, AND TRANSIT VEHICLES - ELECTRONIC THROTTLE BODY REPLACEMENT
SSM 46150
Service Bulletin/Repair Instructions
SOME 2015-2017 F-150 VEHICLES MAY EXHIBIT POOR HEATER PERFORMANCE CAUSED BY RESTRICTED HEATER CORES. EXTENSIVE USE OF THE BLOCK HEATER MAY INCREASE COOLING SYSTEM DEPOSITS WHICH CONTRIBUTE TO HEATER CORE RESTRICTIONS. IT IS RECOMMENDED TO PLUG IN THE BLOCK HEATER FOR 1 2 HOURS BEFORE STARTING ENGINE WHEN AMBIENT TEMPERATURES ARE -15 DEGREES C (0 DEGREES F) OR LOWER.
SSM 46151
Service Bulletin/Repair Instructions
SOME 2016-2017 FORD AND LINCOLN VEHICLES EQUIPPED WITH SYNC 3 AND NAVIGATION MAY EXHIBIT A CONDITION IN WHICH THE SIRIUSXM TRAFFIC LISTING IS NOT LOADING BUT ALL REMAINING TRAVEL LINK FEATURES OPERATE PROPERLY. SIRIUSXM TRAFFIC IS ONLY AVAILABLE ON VEHICLES EQUIPPED WITH NAVIGATION, ONLY IN SELECT MARKETS AND REQUIRES AN ACTIVE SUBSCRIPTION TO SIRIUSXM TRAFFIC INFORMATION. IF SIRIUSXM TRAFFIC WILL NOT LOAD ATTEMPT THE FOLLOWING PROCEDURE. TURN THE IGNITION OFF, OPEN AND CLOSE THE DRIVERS DOOR, WAIT FOR 3 MINUTES, THEN DRIVE THE VEHICLE OUTSIDE TO OBTAIN A CLEAR VIEW OF THE SKY. SIRIUSXM TRAFFIC SHOULD RECOVER. IF SIRIUSXM TRAFFIC DOES NOT RECOVER CONTINUE TO MONITOR OASIS FOR FUTURE UPDATES. ENGINEERING IS AWARE OF THIS CONCERN AND NO COMPONENT REPLACEMENT OR ANY SOFTWARE RE-FLASHES SHOULD BE PERFORMED AT THIS TIME. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.
SSM 46139
Service Bulletin/Repair Instructions
SOME 2015-2016 F-150 VEHICLES MAY EXPERIENCE INTERMITTENT LOSS OF THROTTLE PEDAL RESPONSE, ILLUMINATED WRENCH, HILL DESCENT, AIRBAG, ANTI LOCK BRAKE SYSTEM(ABS) AND/OR ADVANCED TRAC WARNING INDICATORS AND/OR P2122, P2123, P2124, P2125, P2127, P2128 AND/OR P2138 DTCS. THIS MAY BE CAUSED BY THE ACCELERATOR PEDAL POSITION (APP) SENSOR 14A005 HARNESS BEING IMPROPERLY ROUTED BEHIND THE BRAKE BOOSTER TO BRAKE PEDAL BRACKET. IF THE HARNESS IS IMPROPERLY ROUTED, LOOSEN THE BRACKET TO FREE THE HARNESS. INSPECT AND REPAIR DAMAGED CIRCUITS BEFORE PROPERLY ROUTING THE HARNESS. IF THE HARNESS IS PROPERLY ROUTED, PROCEED WITH NORMAL DIAGNOSTICS IN THE WORKSHOP MANUAL (WSM).
SSM 46118
Service Bulletin/Repair Instructions
WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE (VCM) AND INTEGRATED DIAGNOSTIC SYSTEM (IDS) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. IF THE IGNITION IS ON OR THE ENGINE IS RUNNING DURING THE HOOK UP, IT CAN RESULT IN VARIOUS WARNING LIGHTS BEING ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTCS), NO START OR NO CRANK CONDITIONS OR THE CLUSTER INOPERATIVE. FOR LINCOLN VEHICLES, THIS INFORMATION IS NOW LISTED IN THE TECHNICAL INSPECTION AND POST ROAD TEST SECTIONS OF EPDI ON THE PTS WEBSITE. IF A VEHICLE DISPLAYS THESE ISSUES, DISCONNECT THE EQUIPMENT FROM THE DLC AND REINSTALL WITH THE IGNITION OFF. CLEAR ANY DTCS PRESENT AND RETEST.
TSB 16-0139
Service Bulletin/Repair Instructions
SOME 2015-2016 F-150, C-MAX, EDGE, MKS, TAURUS, AND FLEX AND 2016 EXPEDITION, EXPLORER, ESCAPE, FUSION, MUSTANG, MKZ, MKX, NAVIGATOR, TRANSIT AND TRANSIT CONNECT VEHICLES EQUIPPED WITH A 2.0L, 2.5L, 3.5L OR 3.7L GASOLINE ENGINE AND BUILT ON OR BEFORE 31-MAY-2016 MAY EXHIBIT AN INTERMITTENT LOSS OF POWER AND/OR AN ILLUMINATED POWERTRAIN MALFUNCTION (WRENCH) LAMP WITH DIAGNOSTIC TROUBLE CODES (DTCS) P2111, P2112 AND/OR P2119 STORED IN POWERTRAIN CONTROL MODULE (PCM) MEMORY. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
SSM 46102
Service Bulletin/Repair Instructions
Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.
SSM 46085
Service Bulletin/Repair Instructions
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
SSM 46073
Service Bulletin/Repair Instructions
Some 2016-2017 Escape, MKC, Fiesta, F150, Expedition, Navigator, Mustang, Transit, Focus, C-Max, MKX, Taurus, MKS, Flex, MKT, and Edge and 2017 Explorer, Fusion, MKZ, Super Duty, Transit Connect and Continental vehicles equipped with SYNC 3 might exhibit a blank screen or other various SYNC symptoms only when the vehicle is in Transport mode. Engineering is aware of this possibility and it is considered normal due to the power saving features enabled while in transportation mode. It is beneficial to extended battery life to keep the vehicle in Transport Mode until the vehicle is prepped for sale. If the vehicle should exhibit a blank screen or other SYNC symptoms after it has been taken out of Transport mode, refer to Workshop Manual, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
SSM 46075
Service Bulletin/Repair Instructions
Some 2015-2016 F-150 vehicles may exhibit a vibration on acceleration or cruise that is originating from the driveshaft and/or rear axle. During preliminary inspection look for visible driveshaft damage, alignment of the axle pinion flange to driveshaft flange yellow dots, and that the rear driveshaft flange sits flat on the axle pinion flange. If no issues are found, refer to workshop manual section 205-01 to continue with driveshaft diagnosis and testing.
16B32
Service Bulletin/Repair Instructions
Certain 2015 Model Year Edge, 2015-2016 Model Year F-150, MKT, and Police Interceptor Sedan, and 2016 Model Year Escape, Explorer, Flex, Fusion, MKX, Mustang, Police Interceptor Utility, Taurus, and Transit Vehicles - Electronic Throttle Body Repair
SSM 46048
Service Bulletin/Repair Instructions
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may have DTCs U3000:04, B108E:12 and/or U1A00:87 present in the APIM. If these DTCs are present and no other symptoms are reported by the customer, then clear the DTCs and retest. If the DTC(s) do not return then no further repairs should be attempted. If one or more DTCs return as current faults and/or the customer reports other symptoms, then refer to Workshop Manual, Section 415-00 for further diagnostics. The SYNC version can be confirmed via OASIS.
SSM 46041
Service Bulletin/Repair Instructions
Some 2016 F150 vehicles equipped with SYNC 3 and Electronic Manual Temperature Control (EMTC) may experience a condition in which the climate control features are displayed on the Front Display Interface Module (FDIM) randomly and usually after starting the vehicle. The vehicle is not equipped with this feature and this is not a normal characteristic of an EMTC system. To correct the condition, reprogram the Front Control Interface Module (FCIM) to the latest calibration using IDS release 102.01 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Use applicable labor operations from section 10 of the SLTS manual, and use causal part -18E243- for reflash only.
SSM 46022
Service Bulletin/Repair Instructions
WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE (VCM) AND INTEGRATED DIAGNOSTIC SYSTEM (IDS) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. IF THE IGNITION IS ON OR THE ENGINE IS RUNNING DURING THE HOOK UP, IT CAN RESULT IN VARIOUS WARNING LIGHTS BEING ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTCS), NO START OR NO CRANK CONDITIONS OR THE CLUSTER INOPERATIVE. FOR LINCOLN VEHICLES, THIS INFORMATION IS NOW LISTED IN THE TECHNICAL INSPECTION AND POST ROAD TEST SECTIONS OF EPDI ON THE PTS WEBSITE. IF A VEHICLE DISPLAYS THESE ISSUES, DISCONNECT THE EQUIPMENT FROM THE DLC AND REINSTALL WITH THE IGNITION OFF. CLEAR ANY DTCS PRESENT AND RETEST.
SSM 46016
Service Bulletin/Repair Instructions
SOME 2016-2017 EXPEDITION AND NAVIGATOR VEHICLES BUILT ON OR BEFORE 08/12/2016 AND 2016 F150 VEHICLES BUILT ON OR BEFORE 08/09/2016 EQUIPPED WITH SIRIUS SATELLITE RADIO MAY EXHIBIT AN INTERMITTENT CONCERN WHERE THE AUDIO CUTS OUT AND THE RADIO DISPLAYS A NO SIGNAL MESSAGE WHILE DRIVING IN OPEN SKY CONDITIONS IN CERTAIN LOCATIONS IN YOUR AREA. THIS MAY BE DUE TO INTERFERENCE WITH CELLULAR PHONE TOWER SIGNALS. IF A VEHICLE DISPLAYS THIS CONDITION NEAR CELLULAR PHONE TOWERS, REPLACE THE AUDIO UNIT ANTENNA WITH PART NUMBER GL1Z-10E893-AC ON EXPEDITION/NAVIGATOR AND HL3Z-10E893-AA FOR F150. REFER TO WORKSHOP MANUAL(WSM), SECTION 415-00 FOR REMOVAL AND INSTALLATION INSTRUCTIONS. USE APPLICABLE LABOR OPERATION(S)IN THE SLTS MANUAL SECTION 11.
SSM 46007
Service Bulletin/Repair Instructions
SOME 2015-2016 F-150 VEHICLES EQUIPPED WITH ADAPTIVE CRUISE CONTROL MAY EXHIBIT A COLLISION WARNING MALFUNCTION AND/OR ADAPTIVE CRUISE MALFUNCTION MESSAGE IN THE INSTRUMENT CLUSTER MESSAGE CENTER WITH DIAGNOSTIC TROUBLE CODES (DTC) B142E:78 AND/OR U3000:49 IN THE CRUISE CONTROL MODULE (CCM). TO CORRECT THIS CONDITION, UPDATE THE CCM TO THE LATEST CALIBRATION LEVEL USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) VERSION 101.03 OR HIGHER. REFER TO WORKSHOP MANUAL (WSM) SECTION 419-03B TO PERFORM THE CRUISE CONTROL RADAR ALIGNMENT PROCEDURE. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 9E731 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 45995
Service Bulletin/Repair Instructions
SOME 2015-2016 F-150 VEHICLES EQUIPPED WITH A FL3Z-16C900-A (SMOKE) OR FL3Z-16C900-B (CHROME), GENUINE FORD AUTHORIZED ACCESSORY (GFAA) HOOD/BUG DEFLECTOR KIT, MAY EXHIBIT A RATTLE NOISE, VIBRATION, OR LOOSENESS AT THE DEFLECTOR. A NEW HARDWARE KIT (GL3Z-99000A25-B) IS NOW AVAILABLE WHICH IMPROVES INSTALLATION AND REDUCES NOISE, VIBRATIONS AND LOOSENESS.
SSM 45996
Service Bulletin/Repair Instructions
SOME 2015-2016 F-150 VEHICLES BUILT ON OR BEFORE 9/24/2015 MAY EXHIBIT A DRIFT, PULL, AND/OR WANDER CONCERN. TO ADDRESS THE CONCERN, REPROGRAM THE POWER STEERING CONTROL MODULE (PSCM) TO THE LATEST LEVEL USING IDS VERSION 101.04 OR HIGHER AND ATTEMPT TO RE-VERIFY THE CUSTOMER CONCERN. IF THE CUSTOMER CONCERN IS STILL PRESENT, THEN CONTINUE WITH NORMAL WSM DIAGNOSTICS. THE UPDATED CALIBRATION HAS IMPROVEMENTS TO THE ELECTRONIC POWER ASSIST STEERING (EPAS) COMPENSATION. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL COMPONENT 3504 AND APPLICABLE 3504E LABOR OPERATIONS FROM SECTION 3 OF THE SLTS MANUAL FOR REPROGRAM ONLY.
SSM 45968
Service Bulletin/Repair Instructions
SOME 2016 ESCAPE/MKC/FIESTA/F150/EXPEDITION/NAVIGATOR/MUSTANG /TRANSIT/FOCUS/C-MAX/MKX/TAURUS/MKS/FLEX/MKT/EDGE AND 2017 ESCAPE/EXPLORER/MKC/FUSION AND MKZ VEHICLES EQUIPPED WITH SYNC 3 MIGHT EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. ENGINEERING IS AWARE OF THIS POSSIBILITY AND IT IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORTATION MODE. IT IS BENEFICIAL TO EXTENDED BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. IF THE VEHICLE SHOULD EXHIBIT A BLANK SCREEN OR OTHER SYNC SYMPTOMS AFTER IT HAS BEEN TAKEN OUT OF TRANSPORT MODE, REFER TO WORKSHOP MANUAL, SECTION 415-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.
SSM 45961
Service Bulletin/Repair Instructions
SOME 2016 F-150 VEHICLES EQUIPPED WITH 2.7L GASOLINE TURBOCHARGED DIRECT INJECTION(GTDI) ENGINES MAY EXHIBIT INOPERATIVE, INTERMITTENT AIR CONDITIONING(A/C) OPERATION. IF UNABLE TO RESOLVE A/C INOPERATIVE CONCERN AFTER COMPLETING WORKSHOP MANUAL 412-00 CLIMATE CONTROL SYSTEM DIAGNOSTICS; PERFORM POWERTRAIN CONTROL MODULE(PCM) KAM RESET TO TEMPORARILY CLEAR THIS CONDITION. REFERENCE RESETTING KEEP ALIVE MEMORY (KAM) IN PC/ED SECTION 2 DIAGNOSTIC METHODS. ENGINEERING IS CURRENTLY INVESTIGATING. DO NOT REPLACE PCM FOR INTERMITTENT A/C CONCERN. TO ASSIST WITH THE INVESTIGATION USE REPORT A VEHICLE CONCERN LINK AT THE BOTTOM OF THE OASIS REPORT AND SUBMIT A GLOBAL CONCERN REPORT (GCR). CONTINUE TO MONITOR OASIS FOR FUTURE UPDATES.
SSM 45945
Service Bulletin/Repair Instructions
SOME 2016 F150, MUSTANG AND EXPLORER VEHICLES EQUIPPED WITH A 3.5L GTDI, 2.3L GTDI OR 2.7L GTDI ENGINE BUILT ON OR BEFORE 4/15/2016, AND EQUIPPED WITH ACTIVE NOISE CANCELLATION (ANC) OR ENGINE SOUND ENHANCEMENT (ESE), MAY EXHIBIT NO AUDIO AND/OR DISPLAY AN AUDIO OFF OR LOADING MESSAGE AFTER STARTING THE ENGINE. REPROGRAM THE AUDIO CONTROL MODULE (ACM) TO THE LATEST CALIBRATION USING IDS RELEASE 101.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART NUMBER 18C869 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL.
SSM 45918
Service Bulletin/Repair Instructions
SOME 2016-2017 FORD/LINCOLN VEHICLES WITH SYNC 3 MAY SEE A NAVIGATION FAULT MESSAGE APPEAR ON THE MAP ON THE HOME SCREEN OR A SYSTEM LOCK UP WHEN THE PHONE IS CONNECTED. APPLINK MAYBE INOPERATIVE, OR THE SYSTEM MAY PERFORM RANDOM REBOOTS DURING AN IGNITION CYCLE WITH THE PHONE CONNECTED. DETERMINE IF THE CUSTOMER HAS AN ANDROID PHONE WITH THE BASEBALL APPLICATION MLB.COM AT BAT INSTALLED. IF THE CUSTOMER DOES NOT HAVE THIS APPLICATION LOADED THEN PROCEED TO THE WSM, SECTION 415-00 FOR NORMAL DIAGNOSIS. IF THE CUSTOMER DOES HAVE THIS APPLICATION LOADED VERIFY IF THE VERSION IS 5.1.3 OR LOWER ON THE ANDROID PHONE. IF THE ANDROID PHONE WITH MLB.COM AT BAT HAS VERSION 5.1.3 OR LOWER PLEASE RECOMMEND THAT THEY UPDATE THEIR APP TO VERSION 5.2 OR HIGHER AND RETEST FOR THE CUSTOMER SYMPTOM. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.
TSB-16-0093
Service Bulletin/Repair Instructions
SOME 2016 F-150, EXPEDITION, NAVIGATOR, TRANSIT, EDGE, FLEX AND EXPLORER VEHICLES EQUIPPED WITH A 3.5L TWIN INDEPENDENT VARIABLE CAM TIMING (TI-VCT) OR A 3.5L GASOLINE TURBOCHARGED DIRECT INJECTION (GTDI) ENGINE WITH LESS THAN 3200 KM (2000 MILES) MAY EXHIBIT AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODES (DTCS) P0011, P0015, P0016, P0017, P0018, P0019, P0021 AND/OR P0025 STORED IN THE POWERTRAIN CONTROL MODULE (PCM) MEMORY.
SSM 45888
Service Bulletin/Repair Instructions
2015-2016 F-150 - EXTERIOR DOOR HANDLE INOPERATIVE AND/OR POWER DOOR UNLOCK INOPERATIVE
SSM-45867
Service Bulletin/Repair Instructions
2016 F150 EQUIPPED WITH SYNC 3 AND ELECTRONIC MANUAL TEMPERATURE CONTROL INTERMITTENT DISPLAY OF CLIMATE CONTROL FEATURES
UPS-16-U-11-S1
Service Bulletin/Repair Instructions
COOLANT CONCENTRATION ADJUSTMENT
TSB-16-0082
Service Bulletin/Repair Instructions
SOME 2015-2016 F-150 VEHICLES BUILT ON OR BEFORE 5/1/2016, MAY EXHIBIT INOPERATIVE WINDSHIELD WASHER JETS WHEN THE AMBIENT TEMPERATURE IS BELOW 0 °C (32 °F).
SSM-45821
Service Bulletin/Repair Instructions
SIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1
SSM-45809
Service Bulletin/Repair Instructions
SYNC 3 ACCESSORY PROTOCOL INTERFACE MODULE (APIM) DTCS U3000 OR B108E OR U1A00
SSM-45812
Service Bulletin/Repair Instructions
VEHICLES INSTRUMENT CLUSTER INFORMATION SCREEN DEFAULTS TO TRAILER TOW SET UP SCREEN AT EVERY KEY CYCLE WITH NO TRAILER ATTACHED
SSM-45803
Service Bulletin/Repair Instructions
TRAILER DISCONNECTED AND/OR TRAILER BATTERY NOT CHARGING DISPLAYED IN THE MESSAGE CENTER - BUILT ON OR BEFORE 02/02/2016
SSM-45804
Service Bulletin/Repair Instructions
24 HOUR CLOCK DISPLAY RESETS TO 12 HOUR DISPLAY
TSB160066
Service Bulletin/Repair Instructions
Touchscreen navigation system - arabic language - blank screen
16U11
Service Bulletin/Repair Instructions
In some of the affected vehicles, the engine coolant to water concentration may be less than specification. Low coolant concentration could result in reduced cooling system freeze protection, reduced corrosion resistance, heater and radiator performance degradation, and water pump noise or leaks
16B10
Service Bulletin/Repair Instructions
In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market
16-0038
Service Bulletin/Repair Instructions
3.5L GTDI - ILLUMINATED MIL - DTC P0011, P0015, P0016, P0017, P0018, P0019, P0021 AND/OR P0025 - UNDER 3200 KM (2000 MILES) Some 2016 F-150, Expedition, Navigator and Transit vehicles equipped with a 3.5L gasoline turbocharged direct injection (GTDI) engine with less than 3200 Km (2000 miles) may exhibit a malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0011, P0015, P0016, P0017, P0018, P0019, P0021 and /or P0025 stored in the powertrain control module (PCM) memory.
TSB160038
Service Bulletin/Repair Instructions
3.5L GKTDI Illuminated MIL - dDTC p0011, p0015, p0016, p0017, p0018, p0019, p0021 And.or p0025 - Under 3200 KM (2000Miles)
Service
Service Bulletin/Repair Instructions
Online automotive service information system for March 2016
LTR3756
Service Bulletin/Repair Instructions
49 CFR Part 579.5 Monthly Communications - January 2016
TSB160001
Service Bulletin/Repair Instructions
49 CFR Part 579.5 Monthly Communications - March 2016 Air bag warning light illuminated with diagnostic trouble code (DTC) B141B and/or B141C
15-0158
Service Bulletin/Repair Instructions
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.