Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
25E10-S1
NEW VEHICLE DELIVERY HOLD - Emissions Recall 25E10 - Supplement #1 Certain 2018-2020 Model Year F-150 Vehicles With 3.3L Engines and 2016-2019 Model Year Explorer, Taurus, and Flex Vehicles With 3.5L Engines Powertrain Control Module (PCM) Reprogramming
25H05 S1
Harvest Program 25H05 – Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program
25N17
Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
SSM 54601
Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
SSM 54592
For 20172026 vehicles equipped with a 10R transmission, a revision to the Road Testing Vehicle procedure has been made in the WSM, located in Section 307-01 > Diagnosis and Testing. This updated procedure improves the diagnosis of customer reported transmission concerns and aids in locating the proper root cause. During diagnosis and testing, details regarding whether the condition is more prevalent when the vehicle is hot or cold, throttle percentage at the time of occurrence, vehicle speed, the specific shift involved, and whether the issue occurs during transmission engagements (N>R, N>D, R>D, or D>R) should be noted. Engineering requests including these detailed operating conditions that will significantly assist with root cause analysis. Diagnosis, testing, and repair should use established labor times outside this article.
25E10
Certain 2018-2020 Model Year F-150 Vehicles Equipped With 3.3L Engines Powertrain Control Module (PCM) Reprogramming
25L02
Special Field Action 25L02 Certain 2017-2024 Model Year California Emissions-Certified Vehicles Transmission Control Assembly Reimbursement
TSB 25-2570
This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.
25H05
This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer-owned. Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles.
SSM 54366
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.
TSB 25-2475
This bulletin supersedes TSB 25-2301. Reason for update: update the Part List Description. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary as needed to ensure proper function. Add a new line to the repair order to document any additional
SSM 54326
Some 2018-2025 F-150 and 2018-2026 F-Super Duty vehicles equipped with a tailgate step may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the tailgate step assembly. Before replacing any components for this concern, follow the revised Tailgate Step Adjustment procedure in Workshop Manual (WSM), Section 501-04.
25P28
Certain Model Year Multiple Vehicles Ford Pass/Lincoln Way Connectivity Concerns
TSB 25-2301
This bulletin supersedes TSB 25-2126. Reason for update: update the Part List and Service Procedure. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary as needed to ensure proper function. Add a new line to the repair order to documen
TSB 25-2126
This bulletin supersedes TSB 25-2018. Reason for update: update the Part List and Service Procedure. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM).
SSM 53495
Some 2016-2020 F-150 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0630 stored in the powertrain control module (PCM). This may be due to aftermarket modifications to the body control module (BCM), such as changes to the tire size or axle ratio in the BCM.
24E12
NEW VEHICLE DELIVERY HOLD - Emission Recall 24E12 Certain 2018-2020 Model Year F-150 Vehicles Equipped with a 2.7L EcoBoost Engine Powertrain Control Module (PCM) Reprogramming
SSM 53305
Some 2017-2025 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving.
SSM 53292
Some 2018-2024 F-150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
SSM 53174
Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
TSB 24-2331
Some 2018-2024 F150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L EcoBoost or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
SSM 53040
While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
SSM 52852
018-2024 F-150/F-Super Duty - Tailgate Step Binds/Will Not Open Or Opens/Pops Up While Driving
SSM 52787
Some 2017-2020 F-150 and 2017-2019 F-Super Duty vehicles may not successfully complete the Transmission Characterization/Solenoid IDN procedure using the Integrated Diagnostic System (IDS) scan tool. This may be due to the IDS not being at the latest software level
TSB 24-2188
This article supersedes TSB 22-2219 to update the Parts List and Service Procedure to clarify applicable steps by vehicle application. Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
TSB 24-2184
This article supersedes TSB 24-2115 to update the Service Procedure. Some 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM). This may be due to calibration and controls sensitivity. To correct the condition, follow the Service Procedure to perform the catalyst stabilization drive cycle.
TSB 24-2165
This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
SSM 52548
Various vehicles equiped with 10R80/10R80 MHT/10R100/10R140 transmissions may require replacement of the seal kits (7153) when internal repairs are being performed. These kits come with 4 wheel drive (4WD) seals and will no longer include the 2WD seals. When working on a 2WD vehicle, any 2WD seals must be ordered separately. Refer to the parts catalog for the proper 2WD seals required.
SSM 52483
Some 2018-2019 Explorer and 2018-2024 Transit/F-150/Expedition/Navigator vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). Diagnosis should include checking for an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Confirm FPCM connector (Explorer - C3239, Transit - C433, F-150 - C460/C4336, Expedition/Navigator - C433/C4033) is fully seated and inspect applicable grounds (Explorer G302, Transit - G401, F-150 - G401, Expedition/Navigator - G403/G406) prior to performing guided diagnostics or replacing any components.
SSM 52476
All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
TSB 24-2115
This article supersedes TSB 22-2260 to update the vehicle applications. Some 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM). This may be due to calibration and controls sensitivity.
TSB 24-2101
This article supersedes TSB 24-2046 to update the Service Procedure LTIS statement. Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang, 2019-2023 Ranger vehicles equipped with a 10R80 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) that are stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
SSM 52334
Some 2011-2024 Mustang and F-150 vehicles equipped with a 5.0L engine may exhibit a tick tap and/or typewriter ticking noise at idle after an engine oil change. It is often referred to as typewriter noise because of its similarity to the sound of a mechanical typewriter. The noise in question may be heard on some engines when engine temperatures reach 150°F (65°C) or higher and engine speed is at idle up to approximately 1700 RPM. It can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. The typewriter noise tick rate can be faster or slower and is not detrimental to the engine function or durability and has no short or long term effects on the engine. This an operating characteristic of the 5.0L engine and no repairs should be attempted. This information along with an example audio clip has been added to the WSM Section 303-00 Engine System General Information > Diagnosis and Testing > Engine > PPT F > Step F2.
SSM 52335
For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
SSM 52314
During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
TSB 24-2046
This article supersedes TSB 23-2350 to update the Issue statement and the Service Procedure. Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang, 2019-2023 Ranger vehicles equipped with a 10R80 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
TSB 23-2350
Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang, 2019-2023 Ranger vehicles equipped with a 10R80 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
SSM 51962
Some 2016-2018 F-150 and 2016-2017 Expedition/Navigator vehicles may require pressure bleeding of the brake system. The brake system pressure bleeding procedure in the Workshop Manual (WSM), Section 206-00, has been updated to add a warning to not apply the brake pedal or master cylinder damage may occur.
SSM 51947
Some 2015-2019 F-Super Duty and 2015-2020 F-150/Mustang vehicles may require replacement of the powertrain control module (PCM) for various reasons. While performing a programmable module installation (PMI) using the Integrated Diagnostic Service (IDS) scan tool, an error message may state: Configuration Failed, Would You Like To Retry? This may be due to improper module replacement steps. Make sure that the original module is installed in the vehicle, delete the vehicle session, then start a new vehicle session. Once the session starts, run the PCM PMI and install the new PCM only when the scan tool instructs. Finish the PMI by following the prompts given by IDS. If the original PCM is not available, it is possible to configure the module by running as-built programming on the PCM. When IDS asks to obtain part numbers or configuration data, select configuration data.
SSM 51939
Some 2017-2023 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving. This may be identified as coming from the bellhousing and the front of the transmission fluid pan. The whine noise may become louder when the transmission is at operating temperature and may increase with engine revolutions per minute (RPM) in the park (P) position. A small amount of whine noise is considered to be characteristic of the 10R60/10R80/10R80 MHT/10R100 transmissions due to the offset gear drivetrain in the front support and has no effect on durability. Use the Report a Vehicle Concern link at the bottom of OASIS to submit a report if there is a customer concern of whine noise describing operating conditions and noise severity.
SSM 51937
Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
TSB 23-2250
This article supersedes TSB 22-2428 and 23-2176 to update the Issue, Action and Service Procedure. Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60/10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
SSM 51838
In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
SSM 51829
Some F-Super Duty and F-150 vehicles equipped with trailer tow mirror may exhibit various exterior rear view mirror functional concerns that require replacement after diagnosis. To properly determine if the defect is warrantable, cleaning and close inspection of the affected mirror may be required. To aid in proper warranty determination, the Rear-View Mirror Analysis general service bulletin (GSB) has been updated with a detailed cleaning procedure that should be followed prior to any inspection. New labor operations (17682ZZ or 17682ZZT) have been created that covers the cleaning and inspection process and may be used even if condition of failure is non-warrantable. Ford has inspected numerous returned parts and determined many cases are caused by damage which is unwarrantable and may be subject to chargeback. Refer to the latest version of the GSB on OASIS.
SAN-Vol1 I1
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
SSM 51687
TSB 22-2428 is missing some labor operations. For any missing labor operations, claim available new model labor operations or m-time. Refer to this article on the repair order. When replacing the CDF cylinder, the current TSB does not require a complete transmission overhaul or cooler and converter flushing. Ford is currently reviewing the TSB. Monitor OASIS for updates.
TSB 22-2428
Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60 transmission and built on or before 23-Dec-2022 or with a 18R80/10R80MHT transmission and built on or before 15-Aug-2022 may exhibit a harsh/delayed engagement and/or harsh/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the PCM or TCM, the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
TSB 23-2152
This article supersedes TSB 23-2123 to update the Issue statement. Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang and 2019-2023 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the keep alive memory in the PCM/TCM or the transmission main control valve body. To correct the condition, follow the Service Procedure to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
TSB 23-2161
Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.
TSB 23-2143
Some 2017-2020 F-150 and 2018-2020 Expedition/Navigator vehicles built on or before 30-Nov-2019 and equipped with a 3.5L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. Some vehicles may also exhibit an intermittent condition with no auto restart during auto-start-stop operation with or without diagnostic trouble code (DTC) P164C present in the powertrain control module (PCM). This may be due to a worn variable camshaft timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
TSB 23-2115
Some 2015-2020 F-150 and 2017-2022 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM) or heating ventilation and air conditioning (HVAC) module. To correct the condition, follow the Service Procedure to remove the climate control housing and replace the temperature door cam(s), lubricate the temperature blend door bearing surface, and apply flock tape to actuator to seal out debris.
TSB 23-2123
Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang and 2019-2023 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to incompatibility of the adaptive calibration to adapt to hardware break-in over time. To correct the condition, follow the Service Procedure steps to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
SSM 51536
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
SSM 51469
Some 2021 F-150 vehicles built on or before 01-Feb-2021, 2017-2020 F-150 vehicles equipped with a 3.5L EcoBoost engine, 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost or 5.0L engine, 2019-2020 F-150 vehicles equipped with a 3.0L diesel engine may exhibit a high pitched squeal or whistle type noise from the engine compartment after the engine is shut off. This condition may be due to the air conditioning (A/C) low side system pressure exceeding the high side pressure resulting in equalization of A/C system pressures through the A/C compressor. An updated A/C compressor has been released to resolve this concern. For claiming, use causal part 19703 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual.
SSM 51419
Some 2017-2023 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving. This may be identified as coming from the bellhousing and the front of the transmission fluid pan. The whine noise may become louder when the transmission is at operating temperature and may increase with engine revolutions per minute (RPM) in the park (P) position. A small amount of whine noise is considered to be characteristic of the 10R60/10R80/10R80 MHT/10R100 transmissions due to the offset gear drivetrain in the front support and has no effect on durability.
SSM 51392
Some vehicles equipped with a 2.7L, 3.0L,3.5L or 5.0L engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.
TSB 22-2260
Some 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost and 2020-2021 Expedition/Navigator vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM). This may be due to high sulfur content in the fuel. To correct the condition, follow the Service Procedure to de-sulfate the catalytic converters.
SSM 51306
Some 2018-2023 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 51296
Some 2015-2020 F-150 vehicles equipped with a 2.7L, 3.5L or 5.0L engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.
SSM 51265
Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
SSM 51263
Some 2015-2023 F-150, 2017-2022 F-Super Duty, and 2019-2023 Ranger vehicles may exhibit dust ingress into the cabin through the doors or air extractors. This may be due to the climate control system being in recirculation mode as a result of the recirculation button being on or automatic strategies for heating/cooling efficiency. To minimize dust ingress when driving in off-road or secondary road conditions, make sure that all doors and windows are fully closed and the climate control system is switched to defrost on and the instrument panel and footwell air vents are switched to off. Temperature and fan settings may be adjusted as desired. Alternatively, max defrost can be activated which will adjust all settings automatically. Operating in defrost mode will keep constant air flow through the rear air extractors and other small areas, helping minimize dust ingress.
SSM 51261
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
21M06 S1
Certain 2015-2020 Model Year F-150 Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening REASON FOR THIS SUPPLEMENT Parts ordering information and full repair instructions are now available to support completion of this customer satisfaction program.
SSM 51185
Some 2015-2022 F-150 and 2017-2022 F-Super Duty vehicles may experience issues with the tailgate center step moulding. If there is an issue with the center molding (warped, damaged condition, loose, or if the molding is missing), the trim cover is now available separately. It is no longer necessary to replace the entire rear step assembly (402A48).
TSB 22-2386
Some 2018-2021 F-150 vehicles equipped with the 3.0L diesel engine may experience low oil pressure at idle after an oil change. This condition may be caused by a broken anti-drain back oil plug in the oil filter adapter. The anti-drain back oil plug is now available to be serviced separately from the oil filter adapter. To correct this condition, follow this service procedure to replace the anti-drain back oil plug.
SSM 51122
Some 2017-2022 F-250-F-550, 2015-2020 F-150 and 2018-2022 Expedition vehicles without push button start and passive entry may exhibit a condition where it is difficult to insert the ignition key and/or turn it to the accessory position when removing the ignition lock cylinder per the functional lock cylinder service procedure in Workshop Manual (WSM), Section 501-14. This may be due to debris or contamination in the ignition lock cylinder. If this concern occurs, use a suitable shop vacuum to dislodge or remove debris or contamination by placing the vacuum hose over the lock cylinder, without the key installed, for 30 seconds. Insert the ignition key and reattempt turning it to the accessory position for lock cylinder removal. If the key will not turn to the accessory position, continue with the non-functional lock cylinder removal procedure.
SSM 51120
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
TSB 22-2339
Some 2018-2021 Expedition/Navigator, 2018-2020 F-150/Mustang and 2019-2021 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P163E stored in the powertrain control module (PCM) or transmission control module (TCM) after replacing the main control valve body. This may be due to software incompatibility between the replacement main control valve body solenoid strategy file and the PCM/TCM software. To correct this condition, follow the Service Procedure to enter only the 13-digit solenoid body strategy when downloading transmission strategy.
SSM 50988
Some 2018-2021 F-150 3.3L, 2020-2021 Explorer 3.3L, and 2020-2021 Transit 3.5L may experience an illuminated low oil pressure and malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0521 stored in the powertrain control module (PCM) after a short block or long block replacement. This may be due to a design change of the engine oil pressure (EOP) sensor, which is not backwards compatible. To correct the condition, transfer the sensor from the original engine or replace the EOP sensor with GN1Z-9D290-D.
SSM 50975
Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂÃÂÃÂî/LincolnWayÃÂÃÂÃÂî app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
SSM 50937
Some 2015-2022 F-150, 2017-2022 F-Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance. Workshop Manual (WSM) diagnostic procedures have been updated to more accurately diagnose A/C performance concerns. Refer to the updated Diagnosis and Testing, and General Procedure in the WSM, Section 412-00 Climate Control System for diagnostic procedures
SSM 50873
Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
TSB 22-2137
Some 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost and 2020-2021 Expedition/Navigator may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM). This may be due to high sulfur content in the fuel. To correct the condition, follow the Service Procedure to de-sulfate the catalytic convertors.
TSB 22-2219
Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
21M06
In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for customers who may want this enhanced repair performed on their vehicle.
SSM 50841
Some 2018-2022 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 50804
Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
TSB 22-2200
Some 2017-2020 F-150 2018-2020 Expedition/Navigator vehicles built on or before 31-Oct-2019 and equipped with a 3.5L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to a worn variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure steps to replace the VCT units.
SSM 50786
Some 2015-2020 F-150, 2017-2022 Super Duty and 2018-2021 Expedition vehicles may experience a cracked or splitting driver air bag cover. This may be due to the air bag cover tear seam design. An updated driver air bag assembly has been released with a more robust air bag cover design. Refer to Workshop Manual (WSM), Section 501-20B for the replacement procedure. If servicing under warranty, use causal part 15043B13 for F-150 and Expedition or 25043B13 for Super Duty and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2191
Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.
SSM 50726
Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2139
Some 2017-2020 F-150, 2018-2022 Expedition/Navigator/Mustang and 2019-2022 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to incompatibility of the adaptive calibration to adapt to hardware break-in over time. To correct the condition, follow the Service Procedure steps to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
SSM 50661
Some 2018-2022 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with Diagnostic Trouble Codes (DTCs) P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150- G401, Expedition/Navigator- G403, Transit- G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator- G407) and confirm FPCM connector (F-150- C4336, Expedition/Navigator- C433, Transit- C433, 2018-2019 Explorer C3239, 2020-2022 Explorer/Aviator- C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 50651
In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
21N03-S4
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine - Cam Phase Replacement. Parts Requirements / Order information - Intake Gaskets HL3Z-9439-A should be inspected and only replaced if damaged. It is no longer required to replace these gaskets.
TSB 22-2104
This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
SSM 50590
Some 2018-2022 F-150 and F-Super Duty vehicles equipped with tailgate step assemblies may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the step assembly. Before replacing any components for this concern, follow the Tailgate Step Adjustment procedure in Workshop Manual, Section 501-04, General Procedures.
TSB 22-2089
Some 2015-2022 F-150, 2017-2022 F-Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
SSM 50549
Some 2018-2020 F-150, 2017-2022 F-Super Duty and 2016-2022 F-650/F-750 vehicles equipped with a diesel engine may exhibit diagnostic trouble code (DTC) P0000 stored in the powertrain control module (PCM) after an on-demand self test. This DTC is due to a processing error in the PCM as a result of on-demand self testing. P0000 is an invalid DTC that will not illuminate the malfunction indicator lamp (MIL) and no repairs should be performed.
SSM 50502
Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
SSM 50445
Some 2021 F-150 vehicles built on or before 01-Feb-2021, 2017-2020 F-150 vehicles equipped with a 3.5L EcoBoost engine, 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost or 5.0L engine, 2019-2020 F-150 vehicles equipped with a 3.0L diesel engine may exhibit a high pitched squeal or whistle type noise from the engine compartment after the engine is shut off. This condition may be due to the air conditioning (A/C) low side system pressure exceeding the high side pressure resulting in equalization of A/C system pressures through the A/C compressor. An updated A/C compressor has been released to resolve this concern. For claiming, use causal part 19703 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual.
SSM 50419
Some 2015-2020 F-150 vehicles may experience a cracked or splitting driver air bag cover. This may be due to the air bag cover tear seam design. An updated driver air bag assembly has been released with a more robust air bag cover design. Refer to Workshop manual (WSM), Section 501-20B for the replacement procedure. If servicing under warranty, use causal part 15043B13 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 21-2404
Some 2015-2021 F-150, 2017-2021 Super Duty and 2018-2021 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
SSM 50375
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
TSB 21-2357
This article supersedes TSB 21-2315 to increase the labor operation time allowances. Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang and 2019-2021 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to incompatibility of the adaptive calibration to adapt to hardware wear-in over time. To correct the condition, follow the Service Procedure steps to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
SSM 50346
Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50323
Some 2017-2022 F-Super Duty and 2016-2022 F-650/F-750 with 6.7L diesel engines, 2015-2019 Transit with 3.2L diesel engines and 2018-2021 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.
TSB 21-2423
Some 2018-2021 Expedition/Navigator, 2018-2020 F-150/Mustang and 2019-2021 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P163E stored in the powertrain control module (PCM) or transmission control module (TCM) after replacing the main control valve body. This may be due to software incompatibility between the replacement main control valve body solenoid strategy file and the PCM/TCM software. To correct this condition, follow the Service Procedure to obtain a new main control valve body with a new strategy number.
21N03-S3
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine Cam Phaser Replacement REASON FOR THIS SUPPLEMENT ⢠Parts Requirements / Ordering Information - Due to limited availability of originally specified parts, alternate option parts have been added. ⢠Submitting Claims with Customer Loyalty Program for Balance Remaining â Added instructions on how to use Lincoln Loyalty funds.
SSM 50251
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
21N08
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine PCM Reprogram Due to Engine Shudder; Owner Letter sent
TSB 21-2315
Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang and 2019-2021 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to incompatibility of the adaptive calibration to adapt to hardware wear-in over time. To correct the condition, follow the Service Procedure steps to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
TSB 21-2336
Some 2018-2020 F-150 vehicles built on or before 1-Apr-2020 equipped with a 3.0L diesel engine, 2017-2019 F-Super Duty vehicles built on or before 30-Oct-2019 equipped with a 6.7L engine and 2016-2019 F-650/F-750 vehicles built on or before 30-Oct-2019 equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. To correct the condition, follow the Service Procedure steps to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank.
SSM 50154
Some 2018-2020 Expedition/Navigator, 2015-2020 F150 and 2017-2020 F-Super Duty vehicles equipped with power running boards (PRB) may exhibit a condition where the PRBs are disabled, changing the feature menu setting from Auto to Off mode in the instrumental panel cluster (IPC), DTC U3003:16 stored in the running board control module (RBM) and with or without an illuminated charging system indicator lamp. This may be due to a low battery voltage event or a fully discharged battery. To correct this condition, inspect the charging system and correct the low battery voltage event. Refer to Workshop Manual (WSM), Section 501-08 > Diagnosis and Testing. Configure the PRB system mode from Off to Auto mode in the Advance Settings of the IPC. Refer to the Owner's Manual > Power Running Boards.
TSB 21-2332
Some 2017-2020 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017, 2015-2019 Transit vehicles equipped with a 3.2L engine and 2018-2020 F-150 vehicles equipped with a 3.0L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF and then reprogram the PCM.
21B10-S3
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine Powertrain Control Module Reprogram for Cam Phaser Rattle
21N03-S2
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine Cam Phaser Replacement; Owner letters are scheduled to mail during the week of September 27, 2021⢠Submitting Claims with Ford Protect for Balance Remaining: Added instruction on how to claim the customer paid portion of the FSA with Ford Protect.⢠Submitting Claims with Customer Loyalty Program for Balance Remaining: Added instruction on how to claim the customer paid portion of the FSA using CLP Funds. This program extends the warranty coverage of the engine cam phasers until January 1, 2023 provided the Repair Order (RO) date of Powertrain Control Module reflash under Customer Satisfaction Program 21B10 occurs on or before February 28, 2022
SSM 50089
Some 2017-2021 Ford and Lincoln vehicles equipped with 3.3L, 3.5L EcoBoost, or 5.0L engines may exhibit stalling, lack of power, low fuel rail pressure and/or DTCs P0087 or P008A after a repair was made that required the removal of the fuel line that connects the high-pressure fuel pump to the port injection rail, such as injector replacements or base engine repairs. This line must be installed in the correct orientation as it has an internal one-way check valve. To determine if the fuel line has been installed improperly, look at the position of the Oetiker clamp (stainless band clamped around the black fuel line). The clamp holds the one-way check valve in place and should be located closest to the end connected to the port injection rail. If the clamp is not closest to the port injection rail, remove and reinstall the line in the proper orientation.
TSB 21-2292
Some 2015-2021 F-150, 2017-2021 F-Super Duty and 2018-2021 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass panel brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. To correct the condition, follow the Service Procedure to replace the roof opening panel glass brackets
TSB 21-2250
Some 2015-2020 F-150, 2017-2020 Super Duty and 2018-2020 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
SSM 50067
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50064
Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
TSB 21-2280
Some 2018-2021 F-150 vehicles equipped with a 3.5L PowerBoost, 3.5L EcoBoost or 2.7L EcoBoost engine and some 2018-2021 Expedition and Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04F0 and/or P144C stored in the powertrain control module (PCM). This may be due to loose or partially connected evaporative emissions (EVAP) vapor lines.
SSM 50058
2017-2020 F-150 vehicles equipped with a 3.5L engine and a 10R80 transmission may experience an error message while performing Transmission Characterization/Solenoid IDN with IDS v122.05 or v122.06 stating "Unable To Communicate With The Module". This is due to an issue with the Transmission Characterization/Solenoid IDN tool in IDS v122.05 and v122.06. To resolve the issue, uninstall IDS from the computer. Then, run the IDS clean up utility tool, located on PTS > Rotunda Tab > Diagnostic Tool Support > IDS Support > IDS troubleshooting guide. Next, install IDS v123.01 (123_FULL) and retry the Transmission Characterization/Solenoid IDN tool using IDS level v123.01.
SSM 50049
Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
SSM 50039
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
SSM 50030
2017-2020 F-150 vehicles equipped with a 3.5L engine and a 10R80 transmission may experience an error message while performing Transmission Characterization/Solenoid IDN with IDS v122.05 stating "Unable To Communicate With The Module". A temporary workaround to complete programming is as follows: Uninstall IDS from the computer. Then, run the IDS clean up utility tool, located on PTS > Rotunda Tab > Diagnostic Tool Support > IDS Support > IDS troubleshooting guide. Next, Install IDS v122.01 (122_FULL) and retry the Transmission Characterization/Solenoid IDN using IDS level 122.01. Monitor OASIS for updates.
21B10-S2
It may be possible that an undesirable noise may develop from the cam phasers in the 3.5L GTDI engine. This noise might occur as a rattle when starting the engine after your vehicle was turned off for an extended period of time, or as a knocking noise when the engine is idling after it is warmed up.
21N03
In some of the affected vehicles, an undesirable noise may develop from the cam phasers in the 3.5L GTDI engine. This noise might occur as a rattle when starting the engine after the vehicle was turned off for an extended period of time or as a knocking noise when the engine is idling after it is warmed up. These concerns should be addressed by the updated calibration provided in FSA 21B10. However, for peace of mind, Ford is providing an extended warranty for customers who receive the PCM update under program 21B10 prior to December 21, 2021 and continue to experience cam phaser noise after receiving that PCM update.
TSB 21-2236
Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
21N03-S1
In some of the affected vehicles, an undesirable noise may develop from the cam phasers in the 3.5L GTDI engine. This noise might occur as a rattle when starting the engine after the vehicle was turned off for an extended period of time or as a knocking noise when the engine is idling after it is warmed up. These concerns should be addressed by the updated calibration provided in FSA 21B10. However, for peace of mind, Ford is providing an extended warranty for customers who receive the PCM update under program 21B10 prior to December 31, 2021 and continue to experience cam phaser noise after receiving that PCM update, A cam phaser that has developed an undesirable noise does not affect the vehicle safety, performance, or emissions.
TSB 21-2084
Some 2017-2021 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0096 in the powertrain control module (PCM). This may be due to an issue with the manifold absolute pressure (MAP) sensor. To correct the condition, follow the Service Procedure to replace the MAP sensor.
20M04
On your vehicle, moisture and water entering a power door lock actuator housing could cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door.
21M04
In some of the affected vehicles, moisture and water entering a power door lock actuator housing can cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door.
TSB 21-2199
This article supersedes TSB 21-2144 to update the vehicle model years affected and the Part List. Some 2015-2020 F-150 and 2017-2021 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.
TSB 21-2168
Some 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) and/or Engine Coolant Over Temperature warning with diagnostic trouble codes (DTCs) P0116, P0117, P0118, P0119, P0128, P0217, P0330, P1026, and/or P1299. This condition may be caused by an intermittent drop in the engine coolant temperature (ECT) voltage. To correct this condition, replace the heater hose with the new relocated ECT and install a jumper harness.
TSB 21-2175
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
CSR 516
Ford Motor Company has issued an emissions recall on certain 2018 model year F-150, 2019 model year F-250 through F-550 Super Duty, and 2019 model year F-650 through F-750 medium duty Ford vehicles equipped with a diesel engine. Contact your local Ford dealer to schedule a service date to perform the recall. Refer to the included communication from Ford for additional information. Altec is not able to complete this repair. All work must be completed by an authorized Ford dealer.
SSM 49820
Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.
SSM 49821
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 20-2268
Some 2015-2020 F-150 XL/XLT vehicles may exhibit warping/separation of the instrument panel at the defrost vents. To correct the condition, follow the Service Procedure to replace the instrument panel upper section.
SSM 49803
Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49805
Some 2011-2021 vehicles equipped with a diesel engine may have engine oil in the exhaust after turbocharger replacement for various reasons. To correct the condition, remove the exhaust and stand the exhaust up with the turbocharger inlet side facing down using a suitable drain pan. Allow the exhaust to drain for at least 24 hours and reinstall. Do not perform a manual exhaust regeneration.
SSM 49795
Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
TSB 21-2144
Some 2015-2021 F-150 and 2017-2021 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.
SSM 49761
Some 2011-2021 Mustang and F-150 vehicles equipped with a 5.0L engine may exhibit a ticking noise at idle after an engine oil change. It is often referred to as typewriter noise because of its similarity to the sound of a mechanical typewriter. The noise in question may be heard on some engines when engine temperatures reach 150F (65àâÂÂC) or higher and engine speed is at idle up to approximately 1700 RPMs. It can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. The typewriter noise is not detrimental to the engine function or durability and has no short or long term effects on the engine. This an operating characteristic of the 5.0L engine and no repairs should be attempted.
TSB 21-2119
Some 2017-2020 F-150 2018-2020 Expedition/Navigator vehicles built on or before 31-Oct-2019 and equipped with a 3.5L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to a worn variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure steps to replace the VCT units.
21B10-S1
Certain 2017-2020 Model Year F-150 Equipped with a 3.5L GTDI Engine Powertrain Control Module Reprogram for Cam Phaser Rattle Reports of Transmission Shudder after PCM Reprogram: Dealers are instructed to stop performing this field service action until further notice. This shudder is under investigation.
SSM 49708
Some 2018-2019 F-150/F-Super Duty/Expedition/Navigator and 2020 Explorer/Aviator vehicles may exhibit a 'Trailer Connected' or 'Trailer Disconnected' message in the vehicle's message center with no trailer attached to the vehicle. To address this condition, reprogram the trailer module (TRM) using the appropriate Ford diagnostic scan tool. For claiming use causal part 19H332 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 21-2076
Some 2013-2018 F-150 vehicles equipped with electronic shift on-the-fly (ESOF) 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. ESOF can be identified as it does not have a 4WD AUTO (4A) position on the mode selector switch (MSS). This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
SSM 49662
Some 2018 F-150 vehicles may exhibit temporary heavy, stiff, or slow steering assist and/or diagnostic trouble code U3003:68 after an engine auto start stop event. This may be due to a reduced steering assist state caused by a low state of charge battery. Follow the Workshop Manual (WSM), Section 414-01 to evaluate the health of the battery, and reprogram the PSCM with the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 3504 and applicable labor operations in Section 3 of the Service Labor Time Standards (SLTS) Manual.
TSB 21-2065
Some 2018 F-150 vehicles built on or before 25-Feb-2018 may experience an inoperative auto start-stop feature after the powertrain control module (PCM) software has been updated. This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
21B10
Certain 2017-2020 Model Year F-150 Equipped with a 3.5L GTDI Engine Powertrain Control Module Reprogram for Cam Phaser Rattle In some of the affected vehicles, an undesirable noise may develop from the cam phasers in the 3.5L GTDI engine. This noise might occur as a rattle when starting the engine after the vehicle was turned off for an extended period of time, or as a knocking noise when the engine is idling after it is warmed up. A cam phaser that has developed an undesirable noise does not affect the vehicle safety, performance, or emissions
SSM 49618
Some 2018-2021 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with DTC P025A And/Or DTC U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs or loose/corroded grounds. Inspect FPCM connector, applicable grounds(F-150- G401, Expedition/Navigator- G403, Transit- G401, 2018-2019 Explorer G302, 2020-2021 Explorer/Aviator- G407) and confirm FPCM connector (F-150- C4336, Expedition/Navigator- C433, Transit- C433, 2018-2019 Explorer C3239, 2020-2021 Explorer/Aviator- C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 49541
Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.
SSM 49483
Some 2017-2021 F-Super Duty and 2016-2021 F650-750 with 6.7L diesel engines, 2015-2019 Transit with 3.2L diesel engines and 2018-2021 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.
SSM 49477
Some 2015-2021 F-150, 2016-2018 MKX, 2019-2021 Nautilus, 2015-2021 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.
TSB 20-2423
Some 2018-2020 F-150/Navigator vehicles equipped with a 3.5L EcoBoost High-Output engine and built on or before 11-Sept-2020 may exhibit excessive oil consumption with no visible oil leaks with or without diagnostic trouble code (DTC) P0365 and/or P0369. To correct the condition, follow the Service Procedure steps to reprogram the powertrain control module (PCM) and if necessary, replace the engine valve covers.
SSM 49355
Some 2015-2020 F-150 and 2018-2020 Expedition/Navigator vehicles equipped with a 3.5L/2.7L EcoBoost engine and four-wheel drive (4WD) may exhibit an intermittent grinding type noise while driving in two-wheel drive (2WD), most commonly on acceleration. This noise could appear to be turbocharger related. After engineering analysis of returned turbochargers that have been replaced for this condition, no concerns were identified with the turbochargers. The grinding type noise may be related to the 4WD system integrated wheel ends (IWE). To aid in diagnosis, shift the vehicle to 4WD and attempt to verify the condition. If the grinding noise no longer occurs with the vehicle in 4WD a IWE vacuum system and/or mechanical fault may be present.
SSM 49318
For 2011-2020 F-150/Mustang vehicles equipped with a 5.0L engine when installing a replacement secondary timing chain tensioner (6K254) or secondary timing chain guide (6K297), it is necessary to replace both components as a pair, using the latest level parts. Make sure to use secondary timing chain tensioner part number ML3Z-6K254-A and secondary timing chain guide part number ML3Z-6K297-A.
SSM 49292
Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14H092 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49284
Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code. If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
TSB 20-2306
The service part long block for 2017-2018 F-150 vehicles equipped with a 3.5L EcoBoost engine built at Kansas City Assembly Plant on or before 23-Feb-2018 or Dearborn Truck Plant on or before 26-Feb-2018 and 2018 Expedition/Navigator vehicles built on or before 19-Mar-2018 has been changed to a one piece oil pan design. To make sure there is proper fitment of the new long block with the one piece oil pan, replacement of the transmission cooler coolant lines and an engine harness modification will be necessary. To correctly install, follow the Service Procedure steps to complete the repair.
TSB 20-2278
Some 2013-2018 F-150 vehicles equipped with Electronic Shift On-The-Fly (ESOF) 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
TSB 20-2307
Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 vehicles equipped with TOD transfer cases may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure steps to remove and cap the vacuum supply line.
SSM 49217
Some 2015-2020 F-150/Mustang, 2016-2020 Edge, 2016-2018 MKX and 2019-2020 Nautilus vehicles built on or before 18-Jan-2020 may exhibit a mirror click and/or ratcheting noise when using memory functions or easy entry/exit function. This may be due to the software in the driver door module (DDM) and passenger door module (PDM). To correct the condition, reprogram the DDM and PDM with the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14B291 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49210
Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
SSM 49203
Some 2017-2020 F-150 vehicles equipped with a 3.5L EcoBoost engine, 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost or 5.0L engine, 2019-2020 F-150 vehicles equipped with a 3.0L engine, may exhibit a high pitched squeal or whistle type noise from the engine compartment after the engine is shut off. This condition may be due to the air conditioning (A/C) low side system pressure exceeding the high side pressure resulting in equalization of A/C system pressures through the A/C compressor. This noise is not detrimental to system operation or durability. Submit a Global Concern Report, and let the customer know they can continue to drive the vehicle. Set a follow-up appointment for June 2021 when repairs are expected to become available. Follow up with the customer to confirm the appointment once OASIS is updated.
TSB 20-2324
Some 2018 F-150 vehicles equipped with a 2.7L EcoBoost engine may experience an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2196, P2198, P2BF0, P2BF2, P2BF1, P2BF3, P2BEC, P2BED, P2BEE, P2BEF, P130D, P0300, P0316, P0301-P0306, P0171, P0174, P219A, P219B, P0172 and/or P0175 stored in the powertrain control module (PCM). This may be due to software in the powertrain control module (PCM) or direct injection fuel injectors leaking down. To correct the condition, follow the Service Procedure to reprogram the PCM and/or replace the direct injection fuel injectors.
TSB 20-2315
Some 2017-2020 F-150 2018-2020 Expedition/Navigator vehicles built on or before 31-Oct-2019 and equipped with a 3.5L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to a worn variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure steps to replace the VCT units and update the powertrain control module (PCM) calibration with revised VCT parameters.
TSB 20-2267
Some 2015-2020 F-150 except Raptor, 2017-2020 F-Super Duty, 2018-2020 Expedition vehicles equipped with a front camera washer may exhibit a washer fluid leak at the front camera washer jet when not in use. This may be due to the rubber seal internal to the jet. To correct the condition, follow the Service Procedure to replace the washer jet.
TSB 20-2294
This article supersedes TSB 20-2162 to update the Labor Operations descriptions. Some 2018-2020 F-150 Raptor and 2019-2020 F-150 Limited vehicles equipped with a 3.5L EcoBoost High-Output engine may exhibit excessive oil consumption with no visible oil leaks with or without diagnostic trouble code (DTC) P0365 and/or P0369. To correct the condition, follow the Service Procedure steps to reprogram the powertrain control module (PCM), and for vehicles built on or before 1-Apr-2019 that have not previously had both valve covers replaced perform an oil consumption test.
SSM 49122
Some 2015-2020 F-150, 2016-2018 MKX, 2019-2020 Nautilus, 2015-2020 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.
TSB 20-2272
Some 2015-2019 Transit vehicles equipped with a 3.2L engine, 2018-2020 F-150 vehicles equipped with a 3.0L engine, 2017-2020 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF.
SSM 49065
Some 2011-2020 F-Super Duty, 2015-2019 Transit, 2016-2021 F-650/F-750 and 2018-2020 F-150 vehicles equipped with a 6.7L, 3.2L or 3.0L engine may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P207F, P20EE, P229F, P2201 and/or P24AE. This may be a result of using aftermarket cleaning liquids or tools for the exhaust gas recirculation (EGR) cooler or intake. Ford does not recommend the cleaning of diesel intakes or EGR coolers using any aftermarket tool that injects a cleaning foam or liquid substance into the EGR cooler or intake. Using these types of fluids can result in sodium poisoning of the NOx and particulate matter (PM) sensors resulting in degraded operation and permanent damage to the after treatment system. Use of these cleaning tools may void the emissions warranty of the hot end after treatment exhaust system and the attached emissions sensors.
TSB 20-2264
This article supersedes TSB 18-2249 to update the vehicles affected and production fix date. Some 2018-2019 F-150 vehicles equipped with a 2.7L EcoBoost and built on or before 15-Mar-2019 may exhibit an intermittent lack of engine revolutions per minute (RPM) when coming to a stop while towing. This may be caused by the engine running leaner than expected under certain deceleration conditions. To correct the condition, follow the Service Procedure to reprogram the powertrain control module PCM.
SSM 49050
Some 2018-2020 F-150 vehicles equipped with a 5.0L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0171, P0172, P0174 and/or P0175. This may be due to incorrect flex fuel learning, which is often caused by customer refueling habits when adding only small amounts of fuel, the vehicle mislearning of inferred ethanol fuel mixture (FF_INF value) or a component concern. Refer to pinpoint test H in the Powertrain Control/Emissions Diagnosis (PC/ED) Manual for diagnostics and Flex Fuel GSB for additional flex fuel system information and diagnostic tips.
TSB 20-2255
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
SSM 49001
Some 2018-2019 Explorer/Expedition/F-150/F-Super Duty/Taurus vehicles equipped with a forward collision warning head up display (HUD) may exhibit various warning indicators caused by a possible intermittent lack of HS2-CAN (HS-CAN for Taurus) network communication. If the concern cannot be duplicated, place the vehicle in direct sunlight for 15 to 30 minutes to increase the temperature of the HUD and retest. If the concern is present, disconnect the HUD and check for proper network communication. If proper network communication is achieved, then HUD module replacement is likely needed. If disconnecting the HUD does not re-establish communication, the HUD is not at fault, refer to Workshop Manual (WSM), Section 418-00 for diagnostics.
TSB 20-2235
Some 2015-2020 F-150, 2017-2020 F-Super Duty vehicles may exhibit one or more noisy doors when opening and closing. This may be due to dirt and debris on the door check arm(s). To correct this condition, follow the Service Procedure to clean and neutralize the affected door check arms.
TSB 20-2236
Some 2015-2019 F-150, 2017-2019 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.
TSB 20-2233
This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
SSM 48991
Some 2015-2020 F150/Edge/Fusion, 2016-2018 MKX, 2019-2020 Nautilus, and 2017-2020 Continental vehicles equipped with 2.7L EcoBoost engines may exhibit an illuminated malfunction indicator lamp (MIL) and/or Engine Coolant Over Temperature warning with diagnostic trouble codes (DTCs) P0116, P0117, P0118, P0119, P0128, P0217, P0330, P1026, P1299, and/or P130D. This may be due to the engine coolant temperature (ECT) sensor or knock sensor wiring harness. To correct the condition, replace the 12A648 ECT sensor and 12A699 knock sensor. Do not disconnect the ECT sensor from the knock sensor harness in case parts are called back for analysis. For claiming, use causal part 12A699 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 48956
Some 2018 F-150 vehicles equipped with a 2.7L EcoBoost engine may experience an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2196 and/or P2198 stored in the powertrain control module (PCM) with no drivability concerns. Engineering is working to implement a solution for this condition. In the interim, clear the DTCs with the appropriate Ford scan tool and schedule a follow-up appointment with the customer for mid-August 2020. Advise the customer that a repair is expected to be available in early August 2020 and that the condition has no effect on vehicle operation or long term durability.
SSM 48934
Some 2018-2019 Explorer/Expedition/F-150/F-Super Duty/Taurus vehicles equipped with a forward collision warning head up display (HUD) may exhibit various warning indicators caused by a possible intermittent lack of HS2-CAN network communication. If the concern cannot be duplicated, place the vehicle in direct sunlight for 15 to 30 minutes to increase the temperature of the HUD and retest. If the concern is present, disconnect the HUD and check for proper HS2-CAN network communication. If proper HS2-CAN network communication is achieved, then HUD module replacement is likely needed. If disconnecting the HUD does not re-establish communication, the HUD is not at fault, refer to Workshop Manual (WSM), Section 418-00, PPT AL for diagnostics.
TSB 20-2207
Some 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit excessive white or blue smoke from the exhaust at start up after a cold soak. This may be due to oil entering the left side turbocharger turbine housing. To correct the condition, follow the Service Procedure steps to replace the left side turbocharger oil supply tube with a revised part.
SSM 48908
Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.
SSM 48899
Some 2018-2020 F-150 and F-Super Duty vehicles equipped with tailgate step assemblies may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the step assembly. Before replacing any components for this concern, follow the Tailgate Step Adjustment procedure in Workshop Manual, Section 501-04, General Procedures.
TSB 20-2191
Some 2017-2018 F-150 vehicles built on or before 10-Jul-2018 and equipped with a 3.5L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to a worn variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure steps to replace the VCT units and update the powertrain control module (PCM) calibration with revised VCT parameters.
TSB 20-2189
This article supersedes TSB 20-2028 to update the description of Labor Operation D. Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
SSM 48858
Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.
TSB 20-2171
Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
TSB 20-2170
Some 2018-2020 F-150/Expedition/Navigator/F-Super Duty vehicles built on 31-Aug-2018 and through 02-Feb-2020 may exhibit a water leak on the right front floor during and/or after the air conditioning (A/C) is used. This may be due to condensation from the evaporator drain tube entering the vehicle through the drain tube seal. To correct the condition, follow the Service Procedure steps to install an elbow on the evaporator drain tube to direct the condensation away from the seal.
TSB 20-2132
This article supersedes TSB 19-2232 to update the vehicles affected. Some 2017-2019 F-150 and 2018-2019 Expedition vehicles built on or before 1-Apr-2019 and equipped with a 3.5L EcoBoost engine may exhibit excessive oil consumption with no visible oil leaks with or without diagnostic trouble code (DTC) P0365 and/or P0369. This may be due to a concern with the positive crankcase ventilation (PCV) system. To correct the condition, follow the Service Procedure steps to verify the condition and replace the valve covers.
TSB 20-2162
Some 2018-2020 F-150 Raptor and 2019-2020 F-150 Limited vehicles equipped with a 3.5L EcoBoost High-Output engine may exhibit excessive oil consumption with no visible oil leaks with or without diagnostic trouble code (DTC) P0365 and/or P0369. To correct the condition, follow the Service Procedure steps to reprogram the powertrain control module (PCM), and for vehicles built on or before 1-Apr-2019 that have not previously had both valve covers replaced perform an oil consumption test.
SSM 48807
Some 2017-2020 Model year vehicles equipped with 3.3L, 3.5L EcoBoost, or 5.0L engines may exhibit stalling, lack of power, low fuel rail pressure and/or DTCs P0087 or P008A after a repair was made that required the removal of the fuel line that connects the high-pressure fuel pump to the port injection rail, such as injector replacements or base engine repairs. This line must be installed in the correct orientation as it has an internal one-way check valve. To determine if the fuel line has been installed improperly, look at the position of the Oetiker clamp (stainless band clamped around the black fuel line). The clamp holds the one-way check valve in place and should be located closest to the end connected to the port injection rail. If the clamp is not closest to the port injection rail, remove and reinstall the line in the proper orientation.
SSM 48789
Some 2018-2020 Model Year F-150 vehicles equipped with a 2.7L EcoBoost engine may experience an illuminated malfunction indicator lamp (MIL) with DTC P2196 and/or P2198 stored in the powertrain control module (PCM). Engineering is working to implement a solution for this condition. In the interim, clear the DTCs with the appropriate Ford scan tool and schedule a follow-up appointment with the customer for early July 2020. Advise the customer that a repair is expected to be available in June 2020 and that the condition has no effect on vehicle operation or long term durability.
SSM 48757
Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type "deep sleep" and click on "Ask".
TSB 20-2117
Some 2017-2018 F-150/Raptor, 2018 Expedition/Mustang/Navigator vehicles equipped with a 10R80 automatic transmission and built on or before 20-Nov-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0741 and P1744 in the powertrain control module (PCM) or transmission control module (TCM). This may be due to a sticking torque converter clutch (TCC) valve in the main control valve body assembly. To correct the condition, follow the Service Procedure to replace the main control valve body.
20N03
This is a one-time repair program for vehicle owners that report unintended tailgate opening.Affected vehicles are eligible for this repair through April 3, 2030 or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limit, this extended warranty coverage will last through October 31, 2020.
20N01
Extended Warranty Coverage- In the affected vehicles, if water enters into the electrical system, it could cause the tailgate to unlatch.
TSB 20-2087
Some 2015-2019 Transit vehicles equipped with a 3.2L engine, 2018-2020 F150 vehicles equipped with a 3.0L engine, 2017-2020 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF.
TSB-20-2020
Some 2015-2019 Transit vehicles equipped with a 3.2L engine, 2018-2019 F150 vehicles equipped with a 3.0L engine, 2017-2019 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF.
SSM 48619
SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
TSB 20-2051
Some 2017-2018 F-150 vehicles equipped with a 3.5L EcoBoost engine built at Kansas City Assembly Plant on or before 23-Feb-2018 or Dearborn Truck Plant on or before 26-Feb-2018 and Expedition/Navigator vehicles built on or before 19-Mar-2018 may exhibit an oil leak from the oil pan RTV seal. This may be due to a lack of RTV adhesion. This article includes detailed steps to achieve proper RTV adhesion. To correct the condition, follow the Service Procedure steps to replace the oil pan.
TSB 20-2046
Some 2018-2019 F-150 vehicles built at Dearborn Truck Plant on 17-Jul-2017 and through 4-Aug-2019 or Kansas City Assembly Plant on 14-Aug-2017 and through 6-Aug-2019 equipped with a 3.5L EcoBoost engine, 3675 mm (145 in) wheelbase, XL/STX trim package, and max trailer tow package (towing pack 1) may exhibit a stability control, traction control and/or Advance Tracù warning message in the instrument panel cluster (IPC) message center with diagnostic trouble code (DTC) C0051:54 and/or C0051:64 stored in the anti-lock braking system (ABS) module. This maybe due to one or more software parameters in the ABS module. To correct the condition, follow the Service Procedure steps to reprogram the ABS module.
SSM 48573
Some 2018-2020 F-150 vehicles equipped with a 5.0L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0172, P0173, P0174 and/or P0175. This may be due to incorrect flex fuel learning, which is often caused by customer refueling habits or a stuck open evaporative emissions purge valve. Refer to pinpoint test H in the Powertrain Control/Emissions Diagnosis (PC/ED) Manual for diagnostics and Flex Fuel GSB for additional flex fuel system information and diagnostic tips.
SSM 48563
SSM 48563 - 2017-2020 F-150 - No Crank/No Start, Multiple Illuminated Warning Indicators And/Or DTCs Some 2017-2020 F-150 vehicles may exhibit a no crank/no start, auto start stop inoperative, illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction indicator lamp, transmission shift concerns, diagnostic trouble codes (DTCs) P061A, U0140, U0401, U0101, U0074 and/or U0037 being set in the powertrain control module (PCM), transmission control module (TCM), instrument panel cluster (IPC), front controls interface module (FCIM), anti-lock braking system (ABS) module and/or power steering control module (PSCM). This may be due to the 15525 transmission wire harness not being properly secured. Visually inspect the harness for possible damage and proper routing at the rear of the engine down to the transmission. Repair as necessary. If no concerns are found, proceed with normal diagnosis.
SSM 48558
SSM 48558 - 2017-2020 Various Vehicles Equipped With Telematics Control Unit (TCU) - Various FordPass/LincolnWay Mobile App Concerns Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB-20-2028
Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
SSM 48539
SSM 48539 - 2017-2020 F-Super Duty/2018-2020 F-150 - 6.7L/3.0L - Diagnostic Trouble Code (DTC) P208E - Diesel Exhaust Fluid (DEF) Injector Testing Some 2017-2020 F-Super Duty/2018-2020 F-150 vehicles equipped with the 6.7L or 3.0L engines may exhibit an illuminated malfunction indicator lamp (MIL) with DTC P208E in the powertrain control module (PCM). When performing pinpoint test RK, the results of the selective catalyst reductant (SCR) dosing measurement test (RK7) may be zero or below the specified 40-50mL requirement due to urea crystals plugging the DEF injector nozzle. If the measurement is below this specified amount, perform pinpoint test step RK7 two additional times. If the specified amount is met, reinstall the reductant injector. If after three attempts the dosing measurement remains below the specified amount, the DEF injector should be replaced. The DEF pump should not be replaced for DTC P208E.
DOR-N3Z7B-03
This SKU is an Oil Dipstick. The customer communication requested return of unsold inventory to inspect the dipstick tube. The dipstick tube inner diameter may be small enough that it prevents installation of the OE dipstick.
TSB 20-2034
Some 2015-2019 F-150 vehicles equipped with a 3.3L, 3.5L Duratec, 3.5L EcoBoost and 5.0L engine and equipped with a block heater built on or before 1-Jan-2019 may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when operating the vehicle consistently in temperatures that are below -20àâÂÂC (4àâÂÂF). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. To correct the condition, flush the cooling system and replace the heater core.
SSM 48490
Some 2015-2020 F-150 and 2017-2020 F-Super Duty vehicles equipped with a rear defroster may have factory installed or service replacement rear glass that uses rear defroster electrical terminals with a plastic overmolded cover. The rear glass defroster terminals are not serviceable and should not be removed or detached from the glass during diagnosis or repairs. If the rear glass defroster terminals are separated from the glass, the rear glass assembly must be replaced.
TSB 20-2013
Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
TSB 20-2015
Some 2017-2018 F-150 vehicles equipped with a 3.5L EcoBoost engine built at Kansas City Assembly Plant on or before 23-Feb-2018 or Dearborn Truck Plant on or before 26-Feb-2018 and Expedition/Navigator vehicles built on or before 19-Mar-2018 may exhibit an oil leak from the oil pan RTV seal. This may be due to a lack of RTV adhesion. This article includes detailed steps to achieve proper RTV adhesion. To correct the condition, follow the Service Procedure steps to replace the oil pan.
SSM 48445
Some 2017-2018 F-150 vehicles built on or before 10-Jul-2018 and 2018-2019 Expedition/Navigator vehicles built on or before 8-Apr-2019 with 3.5L EcoBoost may exhibit tick, tap, or rattle type noises from top of engine front cover for 2-5 seconds after a cold start. Replace all 4 VCT units (6256/6C525) and update the PCM calibration. Do not replace other camshaft timing related components unless inspection identifies a concern. Refer to the Workshop Manual, Section 303-01. Claim labor to replace VCTs using published labor operations and PCM programming using M-time. Dealers should order parts only when required to complete a repair. Once the parts are ordered, the vehicle may be returned to the customer to drive. This condition does not affect long term durability or performance.
SSM 48439
Some 2017-2020 F-150 and 2018-2020 Expedition/Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04DB stored in the powertrain control module (PCM). The regulatory monitor for DTC P04DB is sensitive to crankcase system pressure concerns such as oil level indicator o-ring seal, incorrectly installed oil level indicator, crankcase hose, vacuum hose disconnects and oil fill cap o-rings. If root cause is unidentified after inspecting for loose or incorrectly installed crankcase pressure system components, perform Pinpoint Test HG in the Powertrain Control/Emissions Diagnosis (PC/ED) manual.
TSB 19-2394
Some 2018-2019 F-150 vehicles built at Dearborn Truck Plant on 17-Jul-2017 and through 26-Jul-2019 or Kansas City Assembly Plant on 14-Aug-2017 and through 28-Jul-2019 equipped with a 3.5L EcoBoost engine, 3675 mm (145 in) wheelbase, XL/STX trim package, and max trailer tow package (towing pack 1) may exhibit a stability control, traction control and/or Advance Tracù warning message in the instrument panel cluster (IPC) message center with diagnostic trouble code (DTC) C0051:54 and/or C0051:64 stored in the anti-lock braking system (ABS) module. This maybe due to one or more software parameters in the ABS module. To correct the condition, follow the Service Procedure steps to reprogram the ABS module.
SSM 48423
Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 19-2390
Some 2015-2019 F-150, 2015-2020 Explorer, 2017-2019 F-Super Duty, 2017-2020 Continental, 2018-2020 Expedition/Navigator, 2016-2018 MKX, 2019-2020 Nautilus, 2020 Aviator/Corsair and 2013-2020 MKZ vehicles equipped with multi-contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.
SSM 48404
Some 2017-2020 F-150 vehicles equipped with a 3.5L EcoBoost engine, 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost or 5.0L engine, 2019-2020 F-150 vehicles equipped with a 3.0L engine, and an externally controlled variable displacement compressor (EVDC) may exhibit a high pitched squeal or whistle type noise from the engine compartment after the engine is shut off. This condition may be due to the air conditioning (A/C) low side system pressure exceeding the high side pressure resulting in equalization of A/C system pressures through the EVDC A/C compressor. This noise is not detrimental to system operation or durability. Do not attempt diagnosis or repairs for this condition at this time. Engineering is investigating, monitor OASIS for updates.
TSB19-2374
Some 2015-2019 F-150, 2017-2019 F-Super Duty, 2018-2019 Expedition/Navigator vehicles may exhibit a rattle and/or squeak noise from the vista roof opening panel while driving with the roof opening panel closed. This may be due to dirt and/or debris build up between the vista roof opening panel seal and the body. To correct the condition, follow the Service Procedure steps to clean and lubricate the vista roof opening panel seal.
TSB 19-2365
Some 2018-2020 F-150 vehicles equipped with a 5.0L engine may exhibit excessive oil consumption of greater than 1L (1 quart) in 4,800 km (3,000 mi) with no visible oil leaks. This may be due to high intake manifold vacuum during some deceleration fuel shut off (DFSO) events resulting in oil being pulled into the combustion chamber from the crankcase, valve guides, and positive crankcase ventilation (PCV). To correct the condition, follow the Service Procedure steps to reprogram the powertrain control module (PCM), install a new engine oil level indicator and change the engine oil and oil filter. The revised PCM calibration reduces engine vacuum during some DFSO events.
TSB 19-2358
Some 2018-2019 F-150 vehicles equipped with a 5.0L engine built on or before 12-Feb-2019 may exhibit a metallic grinding/rattling sound coming from the transmission bellhousing area under various operating conditions. This may be due to the torque converter studs contacting the engine to transmission spacer plate. To correct the condition, follow the Service Procedure steps to replace the engine to transmission spacer plate with a new engine to transmission spacer plate that includes a bend for additional clearance.
18N03-S7
Customer Satisfaction Program 18N03 - Supplement #7 Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
SSM 48340
Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified using an aftermarket device to display the Ford GT welcome screen/HMI Theme. To correct this issue, please contact the Technical Hotline Assistance Center to have the vehicle restored back to its original state.
TSB 19-2345
Some 2018-2020 F-150/Expedition/Navigator/F-Super Duty vehicles may exhibit a water leak on the right front floor during or after the air conditioning (A/C) is used. This may be due to condensation from the evaporator drain tube entering the vehicle through the drain tube seal. To correct the condition, follow the Service Procedure steps to install an elbow on the evaporator drain tube to direct condensation away from the seal.
TSB 19-2341
This article supersedes TSB 19-2285 to update the vehicle model years affected and Service Procedure. Some 2015-2020 F-150 vehicles may exhibit a glove compartment door that is difficult to latch on one or both sides or appears misaligned along the storage tray or right side instrument panel when closed. This may be due to the position of the glove compartment storage tray rubber mat or the seating of the glove compartment door strikers or glove compartment door hinge pins. To correct the condition, follow the Service Procedure steps to reposition or adjust the affected component.
SSM 48322
Some 2017-2019 F-150 vehicles equipped with a 3.5L EcoBoost engine may exhibit an illuminated MIL with DTC P04DB stored in the powertrain control module (PCM). Regulatory monitor for DTC P04DB is sensitive to crankcase system pressure concerns such as oil level indicator o-ring seal, incorrectly installed oil level indicator, crankcase hose, vacuum hose disconnects and oil fill cap o-rings. If root cause is unidentified after inspection for loose, incorrectly installed crankcase pressure system concerns, perform Pinpoint Test HG.
TSB 19-2338
This article supersedes TSB 19-2133 to update the vehicle model years affected, Service Procedure and Parts List. Some 2018-2019 F-150 vehicles equipped with a 5.0L engine may exhibit excessive oil consumption with no visible oil leaks.
SSM 48316
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 48279
Some 2018-2019 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit a persistent message in the Ford Pass/Lincoln Way mobile app advising, Your vehicles software is being updated. Vehicle controls will be unavailable for about 10 minutes while this update takes place. This may be due to the TCU still in factory mode. Using the appropriate Ford diagnostic scan tool, check the TCU_AUTHSTATE PID status showing Factory Mode. To correct this condition, perform programmable module installation (PMI) on the telematics control unit (TCU). Once PMI is completed, ensure the TCU_AUTHSTATE PID in service tool no longer displays Factory Mode. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM) section 415-00. For claiming, use causal part 14G229.
SSM 48272
Some 2017-2018 F-150s built on or before 10-Jul-2018 and 2018-2019 Expedition and Navigator built on or before 8-Apr-2019 with 3.5L EcoBoost may exhibit tick, tap, or rattle type noises from top of engine front cover for 2-5 seconds after a cold start. A TSB is expected to be published late 4th quarter 2019. In the interim, replace all 4 VCT units and update the PCM calibration. Do not replace other cam drive related components unless inspection identifies a concern. Refer to the Workshop Manual (WSM), Section 303-01. Claim labor replace VCTs using published labor operations and PCM programming using M-time. Part availability is currently limited. Dealers should order parts only when required to complete a repair. Once the parts are ordered, the vehicle may be returned to the customer to drive. This condition does not affect long term durability or performance.
SSM 48267
Some 2018-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programing remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 48260
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
TSB 19-2285
This article supersedes TSB 19-2206 to update the Title, Issue Statement and Service Procedure. Some 2015-2019 F-150 vehicles may exhibit a glove compartment door that is difficult to latch on one or both sides or appears misaligned along the storage tray or right side instrument panel when closed. This may be due to the position of the glove compartment storage tray rubber mat or the seating of the glove compartment door strikers or glove compartment door hinge pins. To correct the condition, follow the Service Procedure steps to reposition or adjust the affected component. Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria: * 2015-2019 F-150 * Glove compartment door is difficult to latch on one or both sides or appears misaligned
19N06
Customer Satisfaction Program 19N06 Certain 2018-2019 Model Year F-150-F-550 Vehicles Door Latch Freezing Concerns
TSB 19-2293
Some 2015-2019 F-150/Explorer, 2017-2019 F-Super Duty/Continental, 2018-2019 Expedition/Navigator, 2016-2018 MKX, 2019 Nautilus, and 2013-2019 MKZ vehicles equipped with Multi-Contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.
SSM 48168
Some 2017-2018 F-150 vehicles built on or before 10-Jul-2018 and 2018-2019 Expedition/Navigator vehicles built on or before 8-Apr-2019 equipped with a 3.5L EcoBoost engine may exhibit a ticking, tapping, or rattle type noise from the top front cover area of the engine that last 2-5 seconds on initial start-up after a cold soak. This may be due to a worn variable cam timing (VCT) unit. A TSB is expected to be published 4th quarter of 2019. In the interim, replace all 4 VCT units and update the powertrain control module (PCM) calibration. Do not replace timing chains, tensioners, guides or other timing related components unless inspection clearly identifies a concern. Refer to the Workshop Manual (WSM), Section 303-01. Claim the labor required to replace VCTs using published labor operations and PCM programming using M-time. Monitor OASIS for updates.
TSB 19-2230
Some 2018-2019 F-150 vehicles equipped with a 5.0L engine built on or before 12-Feb-2019 may exhibit a rattling sound coming from the transmission bellhousing area. This may be due to the torque converter studs contacting the engine to transmission spacer plate. To correct the condition, follow the Service Procedure steps to replace the engine to transmission spacer plate with a new engine to transmission spacer plate that includes a bend for additional clearance.
SSM 48152
Some 2018 F-150 vehicles equipped with a B and O audio system may exhibit a CD player that stops playing intermittently. This may occur after switching from CD to AM/FM and back to CD. This may be due unexpected or corrupt data from a radio broadcast signal. To correct the condition, reprogram the audio control module (ACM) using the latest software version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 19-2252
Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with four wheel drive (4WD) may exhibit an intermittent grinding noise while driving in two wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to replace the worn vacuum and/or IWE components.
TSB 19-2257
Some 2018-2019 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0471 stored in the powertrain control module (PCM). This may be due to the exhaust pressure sensor. To correct the condition, follow the Service Procedure to replace the exhaust pressure sensor.
SSM 48135
Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 48126
Some 2018-2019 F-150 vehicles equipped with a 3.0L diesel engine may exhibit fuel spit back, a stuck fuel nozzle and/or damaged fuel tank filler pipe. This may be due to some fuel stations using larger than standard filler nozzle sizes. The F-150 fuel tank filler pipe has been designed for use with a standard automotive diesel nozzle which is 23.6 mm (0.929 inch) to 25.5 mm (1.004 inch) in diameter. The fuel filler pipe is not compatible with larger diameter or commercial style fuel filler nozzles used by some fuel stations. Fuel spit back, slow fill, stuck fuel nozzles, or damage resulting from larger diameter fuel nozzles is not a warrantable defect. Do not submit a claim for this condition.
SSM 48130
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
SSM 48123
For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
TSB 19-2189
Some 2018-2019 F-150 vehicles equipped with a 2.7L EcoBoost engine built on or before 21-May-2019 may exhibit an oil leak from the engine oil pan RTV seal. To correct the condition, follow the Service Procedure steps to replace the oil pan with a new oil pan equipped with a press-in-place gasket.
SSM 48108
Some 2015-2019 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the appropriate Ford diagnostic scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the body control module (BCM) is internally damaged and requires replacement. The BCM should only be replaced for this condition when the 232 key table error message is present. If the 232 key table error is not present, follow normal diagnostics for the no crank condition. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
TSB 19-2232
Some 2017-2019 F-150 and 2018-2019 Expedition/Navigator vehicles built on or before 1-Apr-2019 and equipped with a 3.5L EcoBoost engine may exhibit excessive oil consumption with no visible oil leaks with or without diagnostic trouble code (DTC) P0365 and/or P0369. This may be due to a concern with the positive crankcase ventilation (PCV) system. To correct the condition, follow the Service Procedure steps to verify the condition and replace the valve covers.
SSM 48082
Some 2015-2018 F-150/Expedition/Navigator vehicles equipped with a 3.5L/2.7L EcoBoost engine and four-wheel drive (4WD) may exhibit an intermittent grinding type noise while driving in two-wheel drive (2WD), most commonly on acceleration. This noise could appear to be turbocharger related. After engineering analysis of returned turbochargers that have been replaced for this condition, no concerns were identified with the turbochargers. The grinding type noise may be related to the 4WD system integrated wheel ends (IWE). To aid in diagnosis, shift the vehicle to 4WD and attempt to verify the condition. If the grinding noise no longer occurs with the vehicle in 4WD a IWE vacuum system and/or mechanical fault may be present.
TSB 19-2206
Some 2015-2019 F-150 vehicles may exhibit a glove compartment door that appears misaligned along the storage tray or right side instrument panel when closed. This may be due to the position of the glove compartment storage tray rubber mat or the seating of the glove compartment door strikers or glove compartment door hinge pins. To resolve the condition, follow the Service Procedure steps to reposition or adjust the affected component.
SSM 48053
Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM,Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual. Section
SSM 48055
Some 2017-2018 F-150 and 2018-2019 Expedition/Navigator vehicles equipped with a 3.5L EcoBoost engine, where the variable cam timing (VCT) unit or long block assembly requires replacement for any reason, the PCM calibration must also be updated during the repair using the latest version of the appropriate Ford scan tool. Claim the labor required to complete PCM programming using M time. Monitor Oasis for updates.
SSM 48042
Some 2018-2019 F-150, Expedition, and Navigator vehicles may exhibit a concern of inoperative adaptive cruise control with no associated diagnostic trouble code (DTC). This concern may occur if the hot in run or start switched power is not present at the anti-lock brake system (ABS) module on circuit CBB17. A load test is recommended to test the ABS module power and ground circuits.
SSM 48029
Some 2018-2019 F-150 vehicles built on 23-Sep-2018 and through 28-Mar-2019 and 2019 Edge/Nautilus/Continental/MKZ vehicles built on 4-Dec-2018 and through 29-Mar-2019 and Fusion vehicles built on 16-Jan-2019 and through 12-Apr-2019 equipped with a 2.7L/3.0L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04DB stored in the powertrain control module (PCM). This may be due to the incorrect positive crankcase ventilation (PCV) valve installed. If the PCV valve is brown in color, refer to the Powertrain Control/Emissions Diagnosis (PC/ED) Manual for normal diagnostics. If the PCV valve is gray in color, replace the PCV valve, clear the DTC, and retest. If the DTC returns, refer to the PC/ED for normal diagnostics.
TSB19-2169
Some 2015-2019 F-150 vehicles may exhibit a rattle and/or squeak noise from the vista roof opening panel while driving with the roof opening panel closed. This may be due to dirt and/or debris build up between the vista roof opening panel seal and the body. To correct the condition, follow the Service Procedure steps to clean and lubricate the vista roof opening panel seal.
TSB19-2170
Some 2018-2019 F-150 vehicles equipped with a 5.0L engine and built on or before 12-Feb-2019 may exhibit a rattling sound coming from the transmission bellhousing area. This may be due to the torque converter studs contacting the engine to transmission spacer plate. Follow the procedure to correct the condition.
TSB19-2121
Some 2015-2019 F-150 vehicles equipped with a 3.3L, 3.5L Duratec, 3.5L EcoBoost and 5.0L engine and equipped with a block heater built on or before 1-Jan-2019 may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when operating the vehicle consistently in temperatures that are below -20àâÂÂC (4àâÂÂF). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. To correct the condition, flush the cooling system and replace the heater core. Follow the Service Procedure steps to correct the condition.
TSB19-2122
Some 2015-2019 F-150 vehicles equipped with a 3.3L, 3.5L Duratec, 3.5L EcoBoost and 5.0L engine without a block heater built on or before 1-Jan-2019 may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when operating the vehicle in temperatures consistently below -20àâÂÂC (4àâÂÂF). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. To correct the condition, flush the cooling system and replace the heater core. Follow the Service Procedure steps to correct the condition.
SSM 47983
Some 2017-2019 F-150 and 2018-2019 Expedition/Navigator vehicles equipped with a 3.5L EcoBoost engine built on or before 1-Apr-2019 may exhibit excessive oil consumption with or without diagnostic trouble code (DTC) P0365 and/or P0369. If there are no visible external oil leaks, replace both valve covers. Refer to Workshop Manual, Section 303-01. For claiming, use causal part 6582 and applicable labor operations in Section 6 of the Service Labor Time Standards (SLTS) Manual.
TSB19-2133
Some 2018 F-150 vehicles equipped with a 5.0L engine may exhibit excessive oil consumption with no visible oil leaks. Follow the Service Procedure steps to correct the condition.
SSM 47976
On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
TSB19-2144
Some 2018-2019 F-150 and Mustang vehicles equipped with a 5.0L engine may exhibit a light to moderate knocking type noise at idle (600-700 RPM) that is sometimes described as a quiet diesel type sound. The noise is usually more prominent on the passenger side of the vehicle toward the rear of the engine. As the engine comes up to operating temperature, the noise level increases slightly. This noise is not detrimental to engine function and has no short or long term effects on engine durability. This an operating characteristic of the 5.0L engine and no repairs should be attempted. Refer to the Service Procedure
TSB19-2140
Some 2018-2019 F-150 and Mustang vehicles equipped with a 5.0L engine built on or before 30-Apr-2019 may exhibit a chirping type noise from the upper engine front cover area at warm or hot idle. This noise may sound similar to a front engine accessory drive (FEAD) chirp noise. This may be due to the primary timing chain tensioner oil pressure relief valve. To correct the condition, replace the primary timing chain tensioners. Follow the Service Procedure.
SSM 47967
Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 47961
Some 2018-2019 F150, Expedition, and Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0365 and/or P0369 stored in the powertrain control module (PCM). This may be due to low engine oil level, low engine oil pressure, or worn/damaged variable camshaft timing (VCT) units. Before performing Powertrain Control and Emissions Diagnosis (PC/ED) Manual diagnostics, inspect the engine oil level and evaluate any abnormal VCT noise conditions. If engine oil level is correct and no unusual engine noises are present, proceed with normal diagnostics per PC/ED pinpoint test (PPT) DR.
TSB19-2132
Some 2018-2019 F-150 vehicles equipped with a 3.5L EcoBoost or 2.7L EcoBoost engine and some 2018-2019 Expedition and Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04F0 and/or P144C stored in the powertrain control module (PCM). This may be due to loose or partially connected evaporative emissions (EVAP) vapor lines. Before completing the Powertrain Control/Emissions Diagnosis (PC/ED) Manual pinpoint test (PPT) HX follow the Service Procedure.
SSM 47850
Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 47948
SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
18N03-S6
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
SSM 47926
SSM 47926 - 2018-2019 F-150/Expedition/Navigator/Transit/Explorer - Illuminated MalfunctionIndicator Lamp (MIL) With Diagnostic Trouble Code (DTC) P025A Some 2018-2019 F-150, Expedition, Navigator, Transit and Explorer vehicles may exhibit an illuminated MIL with DTC P025A stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harnessto the fuel pump driver module (FPDM) connector. Confirm FPDM connector (F-150 C4336, Expedition/Navigator C433, Transit C433, Explorer C3239) is fully seated prior to performing PC/ED diagnostics or replacing any components. APPLICABLE VEHICLES
SSM 47922
SSM 47922 - Various Vehicles - 2.7L/3.0L EcoBoost Engine - Oil Filter Service Tip When servicing the oil filter on vehicles equipped with a 2.7L or 3.0L EcoBoostengine it is critical to inspect the oil filter housing center stem to verify is not separated or damaged. If the center stem is damaged or separated from the housing this will result in oil flow through the reservoir drain port causing low engine oil pressure and internal engine damage. If the filter housing stem is damaged or separated, the oil filter housing must be replaced. If the center stem is not damaged or separated, the O-ring seals on the stem and housing must be replaced each time the filter is serviced.
19G01A
Certain 2015 - 2019 Model Year F-150 and 2017 â 2019 Model Year F-Super Duty Vehicles Equipped with Engine Block Heaters - Engine Block Heater Cord Replacement
SSM 47911
SSM 47911 - 2018-2019 F-150/Mustang - 5.0L - Chirping Noise From Engine Compartment At Idle Some 2018-2019 F-150 and Mustang vehicles equipped with a 5.0L engine may exhibit a chirping type noise from the upper right side of the engine at a warm or hot idle. This noise may sound similar to a front engine accessory drive (FEAD) chirp noise. If the noise persists with the FEAD belt removed and is isolated to the front cover area, this noise may be due to the primary timing chain tensioner. This noise will not result in any engine durability concerns. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.
SSM 47903
SSM 47903 - 2018-2019 F-150/F-Super Duty/Transit - Rear Axle Pinion Seal Fluid Leak/Seepage Some 2018-2019 F-150, F-Super Duty, and Transit vehicles may exhibit the appearance of a fluid leak or seepage from the rear axle pinion seal. The appearance of a fluid leak or seepage on a vehicle with less than 500 miles or less than 3 months in service may not be due to a failed rear axle pinion seal. The appearance of fluid around the seal may be from the axle assembly being shipped to the vehicle assembly plant with the pinion facing down. To determine if a leak is present, clean the seal area of any residual lubricant and visually inspect the pinion seal for leaks or damage in the seal contact area or dust slinger on the pinion flange dust shield. If no concerns are found, run the vehicle on a hoist in DRIVE at idle speeds for 10 minutes to allow the fluid to circulate and recheck for signs of leakage.
TSB 19-2093
Some 2018-2019 F-150 vehicles equipped with a 5.0L engine and built on or before 12-Feb-2019 may exhibit a rattling sound coming from the transmission bellhousing area. This may be due to the torque converter studs contacting the engine to transmission spacer plate. To resolve this concern, replace the engine to transmission spacer plate with a new engine to transmission spacer plate that includes a bend for additional clearance.
TSB 19-2081
Some 2018-2019 F-150 vehicles built at Kansas City Assembly Plant on 4-Apr-2018 and through 4-Mar-2019 and Dearborn Truck Plant on 13-Apr-2018 and through 26-Feb-2019 and some F-Super Duty vehicles built at Kentucky Truck Plant on 22-Apr-2018 and through 5-Mar-2019 and Ohio Assembly Plant on 18-Apr-2018 and through 11-Mar-2019 may exhibit doors that are difficult to unlatch or latch in cold or below freezing temperatures. This may be due to water entering the doors causing door latching components to freeze. To correct the condition, install the service kit.
18N03-S5
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
SSM 47876
Some 2018-2019 F-150 vehicles equipped with a 5.0L engine may exhibit a chirping type noise from the upper right side of the engine at a warm or hot idle. This noise may sound similar to a front engine accessory drive (FEAD) chirp noise. If the noise persists with the FEAD belt removed and is isolated to the front cover area, this noise may be due to the primary timing chain tensioner. This noise will not result in any engine durability concerns. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.
19N02
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F550 Vehicles - Post-18N03 Repair Enhancements. Door Latch Freezing Concerns
TSB 19-2071
Some 2015-2019 F-150 vehicles may exhibit a glove box door that appears misaligned along the storage tray or right side instrument panel when closed. This may be due to the position of the glove box storage tray rubber mat or the seating of the glove box door strikers or glove box door hinge pins. To resolve the condition, reposition or adjust the affected component according to the Service Procedure.
TSB 19-2058
Some 2018 F-150 vehicles equipped with a 5.0L engine may exhibit excessive oil consumption with no visible oil leaks.
SSM 47824
Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 47821
Some 2018-2019 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programing remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
18N03-S4
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
SSM 47812
Some 2017-2019 F-150, 2018-2019 Expedition/Navigator/Mustang, 2019 Ranger vehicles equipped with a 10R80 transmission may exhibit a whine noise. This may occur at idle and while driving coming from the bell housing and front pan area of the transmission. The whine noise may become louder when at operating temperature and increases with higher engine RPM in the PARK position. A small amount of whine noise is considered to be characteristic of the 10R80 transmission due to the offset gear drivetrain in the front support and has no effect on durability.
SSM 47814
Some 2016-2019 Explorer, 2016-2018 MKX, 2019 Edge/Nautilus, 2017-2019 Fusion/MKZ, and 2018-2019 F-150/Mustang/Expedition/Navigator vehicles equipped with climate controlled seats may exhibit a buzzing noise from the front seats, front seats too warm, and/or inoperative climate controlled front seats. DTCs B14BA:13, B1154:4B, and/or B14B9:13 may also be present. This may be due to loose terminal pin fit on the driver seat module (DSM) connector C341D (16 pin). If a loose terminal pin fit condition is found during normal diagnostics per Workshop Manual (WSM), Section 501-10, a new service pigtail connector (part number 3U2Z-14S411-BRAB) is available. Refer to Wiring Diagram, Cell 119 to make sure C341D is a 16 pin connector and not a 20 pin connector. Refer to Wiring Diagram, Cell 5 for the recommended splicing procedures.
TSB 19-2041
Some 2015-2019 F-150 XL/XLT vehicles may exhibit warping/separation of the instrument panel at the defrost vents. To resolve the condition, replace the instrument panel upper section.
TSB 19-2026
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
SSM 47791
Some 2015-2019 F150/Edge, 2016-2018 MKX, 2019 Nautilus and 2017-2019 Fusion/Continental vehicles equipped with a 2.7L engine may exhibit a malfunction indicator lamp (MIL) and/or wrench lamp with diagnostic trouble codes (DTCs) P0116, P0117, P0118, P0119, P0217, P0330, P1026, and/or P130D. This may be due to a engine coolant temperature (ECT) sensor connector which is not fully seated or damaged wiring between connectors C1064 and C1047 for F150 and C1016 and C1168 for Edge/MKX/Nautilus/Fusion/Continental vehicles. ECT sensors should not be replaced if damaged wiring is found at or near these connectors. For claiming, use causal part 12A699 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 19-2018
Some 2018-2019 F-150 vehicles equipped with a 3.0L diesel engine built on or before 25-Jan-2019 may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0234, P208E and/or P2201 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
TSB 19-2019
Some 2018-2019 F-150 vehicles equipped with a 3.0L diesel engine built on or before 25-Jan-2019 may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0234, P208E and/or P2201 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
SSM 47755
Some 2018 F-150 and Expedition vehicles may exhibit a battery draw resulting in a discharged battery. An electronic park brake (EPB) switch internal short may cause the anti-lock brake system (ABS) module to wake up resulting in controller area network (CAN) system wake up. If the draw cannot be duplicated with fuse F70 removed, suspect the EPB switch.
TSB 19-2007
Some 2018-2019 F-150 vehicles built at Kansas City Assembly Plant on or after 4-Apr-2018 and Dearborn Truck Plant on or after 13-Apr-2018 and some F-Super Duty vehicles built at Kentucky Truck Plant on or after 22-Apr-2018 and Ohio Assembly Plant on or after 18-Apr-2018 may exhibit doors that are difficult to unlatch or latch in temperatures at or below freezing. Follow the Service Procedure steps to correct the condition.
SSM 47749
Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
SSM 47750
Some 2018-2019 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programing remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
18B34-S1
Certain 2018 Model Year F-150 and 2019 Mustang Vehicles equipped with 5.0L Engine - Throttle Body Replacement
18N03-S3
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
TSB 18-2364
Some 2015-2019 F-150 vehicles may exhibit a console media bin door that will not open or is binding. This may be due to the console media bin door inertia switch being stuck in the active position. Follow the Service Procedure steps to correct the condition.
SSM 47735
Some 2018-2019 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition, remove the TCU fuse for 5 minutes prior to programing. Delete all previous session files for the vehicle and do not install the TCU fuse until a new IDS session has been started. Once the new session has been started and the fuse reinstalled, the TCU can be programmed. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
18N03-S2
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
SSM 47711
Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting the setting for the customer is not a warrantable defect.
SSM 47712
Some 2017-2019 F-Super Duty and 2016-2019 F650-750 with 6.7L diesel engines, 2015-2019 Transit with 3.2L diesel engines and 2018-2019 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.
TSB 18-2374
Some 2015-2019 F-150, 2017-2019 F-Super Duty, 2018-2019 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. Follow the Service Procedure steps to correct the condition.
SSM 47701
Some 2016-2019 F-150 vehicles may exhibit DTC C0051 in the ABS module. This DTC compares steering angle between the power steering control module (PSCM) and ABS and may set due to towing, driving in heavy winds, loose suspension or steering gear components, alignment, or harness or connector concerns with the ABS or PSCM circuits. The ABS pinpoint tests AE, LA, or LB may direct a replacement of the PSCM after disconnecting/reconnecting PSCM connectors. Do not replace the PSCM using ABS Pinpoint tests AE, LA, LB. Refer to the Workshop Manual (WSM) Section, 211-02 to locate the correct PSCM pinpoint tests for the PSCM DTCs that are retrieved during the PSCM self-test. The ABS pinpoint tests are in the process of being updated.
SSM 47696
Some 2017-2018 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit excessive white or blue smoke from the exhaust at start up after a cold soak. If there is no associated oil consumption concern and no drivability symptoms present, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.
TSB 18-2361
Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan looseness, lateral movement, or clunk/thump noise on turns. Follow the Service Procedure steps to correct the condition.
TSB 18-2360
Some 2018 F-150 and 2018-2019 Mustang vehicles equipped with a 5.0L engine may exhibit an illuminated MIL with DTCs P0390 and/or P0394 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
18N04-S1
Certain 2018 Model Year F-150, 2019 Model Year F-250 through F-550 Superduty and 2019 Model Year F-650 through F-750 Medium Duty Vehicles Equipped with a Diesel Engine - Powertrain Control Module Reprogramming
TSB 18-2354
Some 2018 F-150 vehicles equipped with a 5.0L engine may exhibit an engine rattle noise during a deceleration tip-out throttle maneuver from 1500 RPM to 800 RPM and/or during an acceleration tip-in throttle maneuver around 2000 RPM. Follow the Service Procedure steps to correct the condition.
18L06
Certain 2018 Model Year F-150 Raptor Vehicles - Raptor Supplement Auxiliary Switch Owner?s Manual Update
18B35
Certain 2018 Model Year F-150 and 2019 Mustang Vehicles equipped with 5.0L Engine - Throttle Body Replacement
SSM 47662
For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
SSM 47663
Some 2018-2019 F-150 vehicles equipped with a 3.0L diesel engine built on or before 19-Oct-2018 may exhibit an illuminated MIL with DTC P2457 stored in the powertrain control module (PCM). This may be due to missing or loose screws in exhaust gas recirculation (EGR) system bypass module. Refer to Workshop Manual (WSM), Section 303-08E. If no concerns are present with the bypass module screws, refer to the Powertrain Control/Emissions Diagnosis (PC/ED) Manual for normal diagnostics. Engineering is investigating, monitor OASIS for updates.
TSB 18-2324
Some 2018 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit an illuminated MIL with DTC P0471 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
SSM 47635
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
SSM 47638
2013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how the lane departure warning feature settings work for Alert (steering wheel vibration) and Aid (steering input toward lane center). Further information on the LKS can be found in the owners manual. If the customers concern is due to the LKS functioning as intended, do not attempt to repair.
SSM 47641
Some 2011-2019 F-Super Duty, 2015-2019 Transit, 2016-2019 F-650/F-750 and 2018 F-150 vehicles equipped with a 6.7L, 3.2L or 3.0L engine may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P207F, P20EE, P229F, P2201 and/or P24AE. This may be a result of using aftermarket cleaning liquids or tools for the exhaust gas recirculation (EGR) cooler or intake. Ford does not recommend the cleaning of diesel intakes or EGR coolers using any aftermarket tool that injects a cleaning foam or liquid substance into the EGR cooler or intake. Using these types of fluids can result in sodium poisoning of the NOx and particulate matter (PM) sensors resulting in degraded operation and permanent damage to the aftertreatment system. Use of these cleaning tools may void the emissions warranty of the hot end aftertreatment exhaust system and the attached emissions sensors.
SSM 47623
Some 2017-2018 F-150 and 2018 Expedition/Navigator vehicles equipped with a 3.5L EcoBoost and built on or before 13-Jul-2018 may exhibit diagnostic trouble code (DTC) P0365 and/or P0369 with excessive oil consumption. If there are no visible external oil leaks, replace both engine valve covers. Refer to Workshop Manual, Section 303-01. For claiming, use causal part 6582 and applicable labor operations in Section 6 of the Service Labor Time Standards (SLTS) Manual.
TSB 18-2326
Some 2018 F-150 vehicles equipped with a 3.0L diesel engine built on or before 10-Oct-2018 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P06EA, P0315a, P20EE, P0401, P2201, P0106, P0191 and/or P061A stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
SSM 47589
Some 2016-2018 F-150 vehicles may exhibit a steering drift, pull, and/or wander. To diagnose these conditions refer to Pinpoint Test (PPT) H - Steering System Pull, Drift, Wander or Steering Wheel is Off Center in Workshop Manual (WSM) Section, 211-00. Do not use PPT I - Poor Returnability Sticky Steering or Binding to diagnose drift, pull, and/or wander symptoms. These Pinpoint Tests are in the process of being updated.
18N03-S1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant - Special R-1234yf Refrigerant Service Information. Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 - Vehicles - Door Latch Freezing Concerns
18N04
Certain 2014-2016 Model Year F-250 ? F-550 and 2016 Model Year F-650 - F-750 Vehicles, With 6.7L Diesel Engine - Crankcase Ventilation Oil Separator Assembly. Certain 2018 Model Year F-150 and 2019 Model Year F-250 through F-550 Superduty Vehicles Equipped with a Diesel Engine - Powertrain Control Module Reprogramming
TSB 18-2310
Some 2018 F-150 vehicles equipped with a 2.7L EcoBoost built on or before 12-Jul-2018 with greater than 500 miles may exhibit an illuminated Malfunction Indicator Lamp (MIL) with diagnostic trouble codes (DTC) P0300, P0316, P0301-P0306, P2196, P2198, P0171, P0174, P219A, P219B, P0172 and/or P0175 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
SSM 47562
Some 2018 F-150 vehicles equipped with a 3.0L diesel engines which have experienced fuel system contamination may have damaged fuel system components including the high pressure fuel pump and injectors. Fuel and additives which do not meet the minimum lubrication, cooling, and anti-corrosion properties required by the high pressure fuel system components may cause symptoms including, but not limited to crank no start, long crank hard start, runs rough, low power, engine knocking, exhaust smoke, and or fuel rail pressure slow to build. The Workshop Manual (WSM) Section 310-00E has been updated to include service procedures to address fuel system contamination.
TSB 18-2306
Some 2015-2018 F-150 vehicles may exhibit a glove box door that appears misaligned along the storage tray or right side instrument panel when closed. Follow the Service Procedure steps to correct the condition.
SSM 47557
Some 2017-2018 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit white or grey smoke/vapor from the exhaust after cold start and/or black soot accumulation on the exhaust tailpipe. Some smoke during cold start is normal for EcoBoost engines due to their unique fueling characteristics. If the vehicle exhibits smoke after the engine is at normal operating temperature refer to the appropriate section of the Workshop Manual (WSM) and/or Powertrain Control Emissions Diagnosis (PC/ED) Manual for diagnostics. Refer to GSB G0000185 Various Vehicles Equipped With Turbocharged V6 Engines - Turbocharger Oil/Coolant Leaks before replacing gasoline engine turbochargers.
18N03
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles - Door Latch Freezing Concerns
SSM 47544
Some 2018 F-150, Expedition, and Navigator vehicles may exhibit a battery draw resulting in a discharged battery. An electronic park brake (EPB) switch internal short may cause the anti-lock brake system (ABS) module to wake up resulting in controller area network (CAN) system wake up. If the draw cannot be duplicated with fuse F70 removed, suspect the EPB switch.
SSM 47538
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC. This an operating characteristic of the Android Auto application after the SYNC 3.0 update and no repairs should be attempted.
SSM 47540
Some 2018 F-150, Expedition, and Navigator vehicles may exhibit a concern of inoperative adaptive cruise control with no associated DTCs. This concern may occur if hot in run or start switched power is not present at the anti-lock brake system (ABS) module on circuit CBB17. A load test is recommended to test the ABS module power and ground circuits.
SSM 47542
Some 2017-2019 F-Super Duty/2018 F-150 vehicles equipped with the 6.7L or 3.0L engines may exhibit an illuminated malfunction indicator lamp (MIL) with DTC P208E in the powertrain control module (PCM). When performing pinpoint test RK, the results of the selective catalyst reductant (SCR) dosing measurement test (RK7) may be zero or below the specified 40-50mL requirement due to urea crystals plugging the DEF injector nozzle. If the measurement is below this specified amount, perform pinpoint test step RK7 two additional times. If the specified amount is met, reinstall the reductant injector. If after three attempts the dosing measurement remains below the specified amount, the DEF injector should be replaced. The DEF pump should not be replaced for DTC P208E. Engineering is investigating. Monitor OASIS for updates.
SSM 47532
Some 2017-2018 F-150 and 2018 Navigator vehicles equipped with a 3.5L EcoBoost and built on or before 13-Jul-2018 may exhibit diagnostic trouble code (DTC) P0365 and/or P0369 with excessive oil consumption. If there are no visible external oil leaks, replace both engine valve covers. Refer to Workshop Manual, Section 303-01. For claiming, use causal part 6582 and applicable labor operations in Section 6 of the Service Labor Time Standards (SLTS) Manual.
SSM 47533
Some 2018 Explorer, Expedition, F150 excluding Raptor fleet vehicles equipped with a telematics control unit (TCU) may exhibit incomplete Ford Telematics service subscription activation, inability to remotely interface with a vehicle, and/or not receiving fleet alerts. Reprogram the TCU using the appropriate Ford scan tool at the latest software level. Fleet vehicle and TCU type can be identified in the Vehicle Information section of OASIS. TCU will be listed as 4G SYNC Connect. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 18-2273
Some 2013-2018 F-150/Expedition/Navigator vehicles may exhibit an intermittent grinding noise coming from the right or left IWE area in 2WD mode. Follow the Service Procedure steps to correct the condition.
SSM 47515
Some 2017-2018 F-150, 2018 Expedition/Navigator, 2018-2019 Mustang vehicles equipped with a 10R80 transmission may exhibit a whine noise. This may occur at idle and while driving coming from the bell housing and front pan area of the transmission. The whine noise may become louder when at operating temperature and increases with higher engine RPM in the Park position. A small amount of whine noise is considered to be characteristic of the 10R80 transmission due to the offset gear drivetrain in the front support and has no effect on durability.
TSB 18-2274
Some 2018 F-150 vehicles equipped with a 2.7L, 3.5L or 5.0L engine and 10R80 automatic transmission and built on or before 15-May 2018 may exhibit harsh/bumpy upshift, downshift and/or engagement concerns. Follow the Service Procedure steps to correct the condition.
SSM 47503
Some 2017-2018 Vehicles equipped with a 3.3L or 3.5L EcoBoost engine may exhibit a no crank no start condition that only occurs in freezing ambient temperatures. This may be due to a frozen starter. Replace the starter with part number Jl3Z-11002-E. For claiming, use causal part 11002 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 18-2270
Some 2018 F-150 vehicles equipped with a 2.7L EcoBoost built on or before 12-Jul-2018 with greater than 500 miles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0300, P0316, P0301-P0306, P2196, P2198, P0171, and/or P0174 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
SSM 47495
Some 2018 F-Superduty/F-150/Explorer/Taurus/Flex/MKT/Expedition/Navigator vehicles built on 8-Mar-2018 and through 18-Jun-2018 may exhibit a soft brake pedal and/or long brake pedal travel. Bleed the brake system per Workshop Manual (WSM), Section 206-00. For claiming, use causal part 2552 and applicable labor operations in Section 02 of the Service Labor Time Standards (SLTS) Manual.
TSB 18-2264
Some 2018 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P00BD, P012F, P0181, P0474, P124C, P1247, P20EE, P205B, P2263, P2269, and/or P2459. Follow the Service Procedure steps to correct the condition.
SSM 47489
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
SSM 47486
Some 2017-2019 F-Super Duty vehicles may exhibit concerns related to brake drag. Utilize Workshop Manual (WSM) diagnostics in section 206-00 to verify the correct installation of the stoplamp switch. Improper adjustment of the stoplamp switch can cause the brake pedal assembly to lightly apply the brakes resulting in dragging condition.
TSB 18-2244
Some 2015-2018 F-150 vehicles equipped with a 3.3L, 3.5L Duratec, 3.5L EcoBoost and 5.0L engine without a block heater may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when operating the vehicle in temperatures consistently below -20 degrees C (4 degrees F). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. Follow the Service Procedure steps to correct the condition.
TSB 18-2250
Some 2015-2018 F-150 vehicles equipped with a 3.3L/3.5L Duratec, 3.5L EcoBoost and 5.0L engine and equipped with a block heater may exhibit a lack of heat concern from the heating ventilation and air conditioning (HVAC) system when operating the vehicle consistently in temperatures that are below -20Å?C (4Å?F). This condition may be due to deposits from the engine coolant becoming trapped in the heater core. Follow the Service Procedure steps to correct the condition.
TSB 18-2252
Some 2018 F-150 vehicles equipped with a 3.3L Duratec/3.5L EcoBoost/5.0L built on or before 23-Jul-2018 at Dearborn Truck Plant or 31-Jul-2018 at Kansas City Assembly Plant may exhibit an illuminated MIL with DTC P2450 and/or P144C stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
TSB 18-2249
Some 2018 F-150 vehicles equipped with a 2.7L EcoBoost and built on or before 27-Nov-2017 may exhibit an intermittent engine stall when coming to a stop while towing. Follow the Service Procedure steps to correct the condition.
TSB 18-2245
Some 2018 F-150 vehicles equipped with a 3.0L diesel engine built on or before 13-Aug-2018 may exhibit a lack of cooling from the A/C system. Follow the Service Procedure steps to correct the condition.
SSM 47466
Some 2018 F-Superduty/F-150/Explorer/Taurus/Flex/MKT/Fiesta vehicles built on 8-Mar-2018 and through 18-Jun-2018 may exhibit a soft brake pedal and/or long brake pedal travel. Bleed the brake system per Workshop Manual (WSM), Section 206-00. For claiming, use causal part BRAKE and applicable labor operations in Section 02 of the Service Labor Time Standards (SLTS) Manual.
SSM 47450
Some 2018 F-Superduty/F-150/Explorer/Taurus/Flex/MKT vehicles built on 8-Mar-2018 and through 18-Jun-2018 may exhibit a soft brake pedal and/or long brake pedal travel. Bleed the brake system per Workshop Manual (WSM), Section 206-00. For claiming, use causal part BRAKE and applicable labor operations in Section 02 of the Service Labor Time Standards (SLTS) Manual.
SSM 47452
Some 2017-2019 F-Super Duty vehicles equipped with BLIS that have had the pickup box removed for upfitter modification may exhibit a BLIS warning message in the message center with no associated DTCs. Using the appropriate Ford scan tool at the latest level, re-configure the BLIS system to correct this concern. These settings can be found under toolbox > module programming > programmable parameters > warning lamps and chimes and must be adjusted in multiple modules. Details can be found on the truck body builder advisory service (BBAS) website, found by clicking the link at the bottom of the webpage at https://www.fleet.ford.com. Once at the BBAS website, click on bulletins, and refer to published qualified vehicle modifier (QVM) bulletin for BLIS warning programming. Changes the BLIS configuration as a result of upfitter modifications are non-warrantable.
SSM 47441
Some 2018 F-150 vehicles equipped with a 5.0L engine may exhibit an illuminated MIL with DTCs P0390 and/or P0394. These DTCs may be caused by low engine oil level. Before performing any diagnosis or repair, make sure the oil level is between the minimum and maximum marks on the oil level indicator. If the oil level is below the minimum mark, diagnose the low oil level concern first. Refer to the Workshop Manual, Section 303-00. If the oil level is in the normal operating range, inspect C1627. If no concerns are present, replace the bank 2 (LH) exhaust variable camshaft timing (VCT) solenoid. Do not replace camshaft position sensors for these DTCs. For claiming, use causal part 6M280 and applicable labor operations in Section 06 of the Service Labor Time Standards (SLTS) Manual. Engineering is investigating, monitor OASIS for updates.
SSM 47444
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 47445
2018 F150 vehicles excluding Raptor built at Dearborn Truck Plant on or after 26-Feb-2018 and at Kansas City Assembly Plant on or after 10-Mar-2018 have the AAT sensor located in the right exterior mirror. The AAT sensor is serviced separately from the mirror assembly. If the vehicle is built on or after the dates listed above, do not add the sensor and harness behind the grill. If the sensor is missing from the right mirror the incorrect exterior mirror may have been installed. Refer to Ambient Air Temperature Sensor GSB G0000178 for additional information. The Workshop Manual (WSM) and Wiring Diagram have been updated for non-Raptor vehicles for the early and late build AAT sensor locations. The sensor location on Raptor vehicles has not changed.
SSM 47446
Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan following the procedure in Workshop Manual (WSM) Section, 303-01. After removing the oil pan it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV and clean the engine sealing surface using only Motorcraftù Metal Brake Parts Cleaner, then wipe with Motorcraftù Metal Surface Prep Wipes and allow to air dry. Refer to WSM, Section 303-00 > RTV Sealing Surface Cleaning and Preparation. If possible, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Skipping or improperly completing steps may result in repeat oil pan leaks.
tsb18-2211
Some 2018 F-150 vehicles equipped with a 2.7L, 3.5L, or 5.0L engine and built on or before 4-May-2018 may exhibit an illuminated MIL with DTC P27B6 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
SSM 47406
Some 2017-2018 F-150 and 2018 Navigator vehicles equipped with a 3.5L EcoBoost and built on or before 09-Mar-2018 may exhibit excessive oil consumption. If there are no visible external oil leaks, replace both engine valve covers. Refer to Workshop Manual, Section 303-01. For claiming, use causal part 6582 and applicable labor operations in Section 6 of the Service Labor Time Standards (SLTS) Manual.
SSM 47395
Some 2015-2018 F-150, 2017-2018 F-Super Duty, 2018 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a concern with the glass panel brackets. The brackets may crack and/or break apart resulting in symptoms that include but are not limited to binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. The roof opening panel glass brackets are available for service as a kit (FL3Z-1651070-C). Refer to Workshop Manual (WSM), Section 501-17 for diagnosis and repair procedures. Make sure the track is free of debris prior to assembly. For claiming, use causal part 1651070 and applicable labor operations in Section 12 of the Service Labor Time Standards (SLTS) Manual. Labor operations for removal and installation of the glass and glass brackets (guides) apply.
SSM 47394
Some 2013-2018 F-150, 2015-2018 Transit/Expedition, and 2015-2017 Navigator vehicles equipped with a 3.5L EcoBoost engine with greater than 20,000 miles may exhibit a tick type noise from the cylinder block area. This noise may be caused by a cracked piston skirt. The noise can be isolated to a cylinder using a stethoscope or other suitable listening device. Canceling the affected cylinder will reduce or eliminate the noise. If the noise is isolated to a specific cylinder, it is recommended to replace the short block. If the noise cannot be isolated using the methods described, refer to the Workshop Manual (WSM) for diagnosis. A cracked piston skirt does not result in metal contamination of the engine or any related cylinder head damage. Prior approval for short block replacement is not required under new vehicle limited warranty coverage.
SSM 47383
Some 2018 F-150 vehicles equipped with a 3.0L diesel engine may have DTC U0415 set in the powertrain control module (PCM) after a key on engine off (KOEO) or key on engine running (KOER) self-test. Do not attempt any repairs for this DTC at this time. Monitor OASIS for updates.
SSM 47376
Some 2013-2018 F-150, 2015-2018 Transit/Expedition, and 2015-2017 Navigator vehicles equipped with a 3.5L EcoBoost engine with greater than 20,000 miles may exhibit a tick type noise from the cylinder block area. This noise may be caused by a cracked piston skirt. The noise can be isolated to a cylinder using a stethoscope or other suitable listening device. Canceling the affected cylinder will reduce or eliminate the noise. If the noise is isolated to a specific cylinder, it is recommended to replace the short block. If the noise cannot be isolated using the methods described, refer to the Workshop Manual (WSM) for diagnosis. A cracked piston skirt does not result in metal contamination of the engine or any related cylinder head damage. Short block replacement does not require prior approval.
SSM 47377
Some 2017-2018 F-150 vehicles equipped with a 3.5L EcoBoost engine built at Kansas City Assembly Plant on or before 23-Feb-2018 or Dearborn Truck Plant on or before 26-Feb-2018 may exhibit an oil leak from the oil pan RTV seal. Replace the oil pan following the procedure in Workshop Manual (WSM) Section, 303-01. After removing the oil pan, it is suggested to allow the crankcase to drain overnight to minimize the chance of contaminating the sealing rail. Prepare the engine sealing surface following the procedure in WSM Section, 303-00. Proper usage of the Motorcraftù Metal Surface Prep Wipes is critical. If possible, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Correctly following the WSM procedures is critical. Skipping or improperly completing steps may result in repeat oil pan leaks.
SSM 47379
Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
SSM 47380
Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
SSM 47363
Some 2018 F-150 vehicles equipped with a 3.0L diesel engine may have DTC P061B set in the powertrain control module (PCM) after scan tool requested engine speed control. This may include engine speed output state control in data logger, key on engine running (KOER) self-test, or a manual diesel particulate filter (DPF) regeneration where engine speed is increased during the regeneration. Disregard this DTC. Engineering is aware of this concern. Monitor OASIS for updates.
SSM 47365
Some 2018 F150, Navigator and Expedition vehicles equipped with 3.5L EcoBoost engine may experience malfunction indicator lamp (MIL) illumination with Diagnostic Trouble Code(s) DTC P0365 and/or P0369. This may be due to low engine oil level, low engine oil pressure or damaged variable camshaft timing (VCT) phasers. Before performing Powertrain Control and Emissions Diagnostics (PC/ED) Manual diagnostics, inspect the engine oil level and evaluate any abnormal VCT noise conditions. If engine oil level is correct, and no unusual engine noises are present, proceed with normal PC/ED diagnostics test PPT 'DR'.
SSM 47360
Some 2013-2018 F-150 and 2017-2018 Expedition/Navigator vehicles may exhibit an intermittent grinding noise coming from the right or left IWE area in 2WD mode. This may be caused by an intermittent leak in the check valve. Before completing any normal diagnosis suspect that the check valve is the root cause of the issue. If the check valve has been ruled out as the root cause for the issue refer to Work Shop Manual 308-07 and follow normal diagnosis.
SSM 47342
2018 F150 vehicles excluding Raptor built at Dearborn Truck Plant on or after 26-Feb-2018 and at Kansas City Assembly Plant on or after 10-Mar-2018 have the AAT sensor located in the right exterior mirror. The AAT sensor was relocated from the front grill/fascia area. The AAT sensor is serviced separately from the mirror. Refer to Ambient Air Temperature Sensor GSB G0000178 for additional information. The Workshop Manual (WSM) is in the process of being updated for non-Raptor vehicles. The sensor location on Raptor vehicles has not changed
SSM 47343
Some 2015-2018 F-150 and 2017-2018 F-Super Duty vehicles may exhibit a lack of cooling from the heating ventilation air conditioning (HVAC) system due to a low refrigerant charge. Using an ultraviolet (UV) leak detection light, inspect the condenser near the receiver/dryer cap for the presence of dye. If dye is present, replace the condenser. For claiming, use causal part 19712 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual
SSM 47337
Some 2018 F-150 vehicles equipped with a 3.3L engine built on or before 7-May-2018 at Dearborn Assembly Plant or on or before 31-May-2018 at Kansas City Assembly Plant may exhibit an illuminated MIL and/or runs rough condition with DTC P0192 and/or P0193. Various other DTCs may be set. This may be due to engine harness chaffing at the right cylinder head near connector C1056 at the cylinder head core plug boss. The connector will need to be removed from the retainer to inspect the back side of the harness for any damage. Repair as necessary. Make sure to wrap the exposed wiring with Rotunda Coroplast Electrical Wire Harness Tape (RTTP part number NAI837X or equivalent) and reposition the harness to prevent future chaffing concerns. For claiming, use causal part 12A581 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB18-2160
Some 2017-2018 F-150/Raptor, 2018 Expedition/Mustang/Navigator vehicles equipped with a 10R80 automatic transmission and built on or before 20-Nov-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0741 and P1744 in the powertrain control module (PCM) or transmission control module (TCM). This may be due to a sticking torque converter clutch (TCC) valve in the main control valve body assembly. Follow the Service Procedure steps to correct the condition.
SSM 47270
Some 2015-2018 F-150 may exhibit a dash panel distortion at the defrost duct area. Engineering is investigating the condition. Do not attempt repair at this time.
TSB18-2106
Some 2018 Expedition/Navigator vehicles built on or before 24-Feb-2018, 2017-2018 F-Super Duty built on or before 26-Feb-2018 and Transit vehicles built on or before 26-Feb-2018 and 2015-2018 F-150 vehicles built on or before 3-Mar-2018 may exhibit a trailer connected and/or disconnected message in the IPC without a trailer connected. Follow the Service Procedure steps to correct the condition.
SSM 47265
Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engines may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan by performing the published Workshop Manual (WSM) service procedures. After removing the oil pan, it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV, clean the engine sealing surface with only Motorcraftù Metal Brake Parts Cleaner then wipe with Motorcraftù Metal Surface Prep Wipes, and allow to air dry as directed in WSM, Section 303-00, RTV Sealing Surface Cleaning and Preparation. If possible, after the new oil pan is installed, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Ford is investigating this concern. Monitor OASIS for future updates.
SSM 47257
Some 2018 F-150, Expedition, Navigator, Transit and Explorer vehicles may exhibit an illuminated MIL with DTC P025A stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump driver module (FPDM) connector. Confirm FPDM connector (F-150 C4336, Expedition/Navigator C433, Transit C433, Explorer C3239) is fully seated prior to performing PC/ED diagnostics or replacing any components. Engineering is investigating, monitor OASIS for updates.
TSB18-2119
Some 2018 Expedition/F-150/Mustang/Navigator vehicles equipped with a 10R80 automatic transmission and built on or before 30-Nov-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0721 in the powertrain control module (PCM) or transmission control module (TCM). Follow the Service Procedure steps to correct the condition.
SSM 47229
Some 2018 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition, remove the TCU fuse for 5 minutes then reinstall. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 47219
Various 2018 vehicles equipped with SYNC or SYNC 3 automatic system updates via WI-FI are unable to connect to the vehicles 4G WI-FI Hotspot. SYNC/SYNC3 with automatic system updates do not support connecting SYNC to the vehicles internal 4G WI-FI Hotspot if equipped. The SYNC automatic update feature must be connected to an external Wi-Fi source to function properly. No repairs should be made in attempt to correct this concern.
SSM 47201
Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
SSM 47170
Some vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 47171
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit functional concerns where USB audio playback and App Link will not operate. This may also include, under certain conditions, no Bluetooth streaming. Apple has released iOS 11.2.6 to address this concern. Advise the customer to update the device to iOS 11.2.6 and re-evaluate before performing any diagnosis or repairs for this condition. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device.
SSM 47172
Some 2018 Mustang equipped with 5.0L engines and F-150 equipped with 2.7L, 3.3L, 3.5L and 5.0L, Expedition, Navigator with 3.5L GTDI Engines may exhibit Diagnostic Trouble Code P0181(Fuel Temperature Sensor A Circuit Range/Performance) after performing Key On Engine Off(KOEO) and Key On Engine Running(KOER) diagnostic tests with cold fuel(Below 50F/10C) in vehicle fuel tank. If vehicle exhibits DTC P0181 after performing KOEO and KOER diagnostic tests, clear DTC. If DTC repeats perform updated PC/ED diagnostic routine posted on Professional Technician Society website.
SSM 47141
Some 2013-2018 F-150/Expedition/Navigator 4x4 vehicles may exhibit an intermittent grinding noise coming from the right front or left front wheel area while accelerating in 2WD mode. Refer to the Workshop Manual (WSM), Section 308-07, Diagnosis and Testing Symptom Chart - NVH > The front axle makes noise in 2H mode only and generally under heavy throttle.
SSM 47097
Some 2017-2018 F-150 vehicles built on or before 29-Sep-2017 may exhibit a no crank/no start, auto-start-stop inoperative, illuminated malfunction indicator lamp (MIL) and or powertrain malfunction indicator lamp, transmission shift issues, DTC P061A, U0140, U0401, U0101, U0074 and/or U0037 being set in the PCM, TCM, IPC, FCIM, ABS and/or PSCM. This may be due to the 15525 transmission wire harness not being properly secured. Visually inspect the harness for possible damage and proper routing at the rear of the engine down to the transmission. Repair as necessary. If no damage is found, proceed with normal diagnostics.
SSM 47099
Some 2018 Mustang equipped with 5.0L engines and F-150 equipped with 2.7L, 3.3L, 3.5L and 5.0L engines may exhibit illuminated Malfunction Indicator Light(MIL) with Diagnostic Trouble Code P0181(Fuel Temperature Sensor A Circuit Range/Performance) stored in Powertrain Control Module(PCM) memory. DTC may set if Key On Engine Running(KOER) diagnostic routine is performed with cold fuel(Below 50F/10C) in vehicle fuel tank. Refer to the Powertrain Control/Emissions Diagnosis(PC/ED) Pin Point Test DD for normal diagnostics. If unable to determine root cause, do not replace fuel pressure/temperature sensor or Powertrain Control Module(PCM). Engineering is investigating, monitor OASIS for updates.
SSM 47100
Some 2016-2018 Ford and Lincoln Vehicle equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit a concern where USB Audio playback and App Link applications will not function properly. This may also include, under certain conditions, no Bluetooth Streaming. Apple is aware of the issue and is working on a resolution with a future iOS release. No repairs should be performed at this time. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device. Monitor OASIS for updates. Customers can also check Apple Support or connect to iTunes for the latest available iOS release for their phone.
SSM 47093
2017-2018 F-150/Raptor and 2018 Expedition/Navigator/Mustang vehicles equipped with a 10R80 automatic transmission require a new automatic transmission fluid, MERCONù Ultra Low Viscosity (ULV). It is important to positively identify the transmission and service with the correct fluid. Use only Motorcraft MERCONù ULV Automatic Transmission Fluid XT-12-QULV (WSS-M2C949-A) or equivalent when servicing a 10R80 automatic transmission. Using improper transmission fluid may result in internal transmission damage. For any further questions regarding the 10R80 transmission or fluid specification for 2017-2018 F-150 or 2018 Expedition/Mustang/Navigator Refer to WSM Section 307-01 - Specifications.
TSB18-2058
Some 2018 F-150 equipped with 5.0L engines built on or before 3-Jan-2018 may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0316 and/or P0011, P0012, P0016, P0018, P0021, P0022, P0300, P0301, P0302, P0303, P0304, P0305, P0306, P0307, P0308 stored in powertrain control module (PCM) and exhibit no drivability concerns. Follow the Service Procedure steps to correct the condition.
SSM 47075
Some 2015-2018 F-150 vehicles equipped with power folding mirrors may exhibit the mirror housing vibrating while driving, moving freely or not moving to the desired position after the mirror is manually folded. Refer to the Owner's Manual for the power mirror synchronization procedure.
SSM 47080
2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
SSM 47072
Some 2018 F-150, Expedition, and Navigator vehicles may exhibit an illuminated MIL with DTC P0521 stored in powertrain control module (PCM) usually after a crank, no-start event. Refer to Workshop Manual (WSM), Section 303-14 for normal diagnostics. If unable to determine root cause, do not attempt any repairs. Engineering is investigating, monitor OASIS for updates.
SSM 47070
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start or no crank conditions or the IPC inoperative. For Lincoln vehicles, this information is now listed in the Technical Inspection and Post Road Test Sections of ePDI on the PTS website. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
SSM 47067
Some 2015-2018 F-150, 2017-2018 F-Super Duty, 2018 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit binding while opening or closing of the movable glass panel. The roof opening panel glass brackets are available for service. Both brackets must be replaced, FL3Z-1651070-A right side and FL3Z-1651071-A left side. Refer to Workshop Manual (WSM), Section 501-17 for removal and installation procedure. For claiming, use causal part 1651070 or 1651071. Use part number 51070 to look up applicable labor operations, listed in Section 12 of the Service Labor Time Standards (SLTS) manual
SSM 47057
Some 2018 Mustang vehicles equipped with a 5.0L engine and F-150 vehicles equipped with a 3.3L engine may exhibit an illuminated MIL with DTC P0111 stored in powertrain control module (PCM) memory. Refer to the Powertrain Control/Emissions Diagnosis (PC/ED) Manual for normal diagnostics. If unable to determine root cause, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.
SSM 47014
Some 2015-2018 F-150, 2017-2018 F-Super Duty, 2018 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit binding while opening or closing of the movable glass panel. The roof opening panel glass brackets are available for service. Both brackets must be replaced, FL3Z-1651070-A right side and FL3Z-1651071-A left side. Refer to Workshop Manual (WSM), Section 501-17 for removal and installation procedure. For claiming, use causal part 51070 and applicable labor operations in section 12 of the service labor time standards (SLTS) manual.
SSM 47012
Some 2015-2018 F-150, Mustang and Transit vehicles built on or before 01-Dec-2017 may have a concern of no airflow from the climate control vents. This may be caused by a seized or sticking A/C clutch. This can be repaired by replacing only the A/C clutch (19D786/19D784). The compressor assembly (19703) may not be required. Refer to Workshop Manual, Section 412-00 for A/C clutch removal. It may be necessary to lightly tap around the stuck area of the clutch with a rubber mallet to free it from the pulley for removal. Refer to applicable labor operations from Section 11 of the SLTS maunual when replacing the A/C clutch.
SSM 47009
The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
SSM 46951
Some 2016-2018 F-150 and Expedition vehicles equipped with a SYNC non-touchscreen display may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
SSM 46946
Some 2015-2018 F-150, 2017-2018 F-Super Duty, 2018 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit binding while opening or closing of the movable glass panel. The roof opening panel glass brackets are available for service. Both brackets must be replaced, FL3Z-1651070-A right side and FL3Z-1651071-A left side. Refer to Workshop Manual (WSM), Section 501-17 for removal and installation procedure. For claiming, use causal part 1651070 and applicable labor operations in section 12 of the service labor time standards (SLTS) manual.
SSM 46930
Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
SSM 46931
Some 2018 F-150 and Expedition vehicles equipped with SYNC without touchscreen may have DTC B1252 present in the APIM when running an APIM On-Demand Self Test. On SYNC systems without touchscreen, this DTC flag cannot be configured off, therefore the DTC may set when running an On-Demand Self Test on the APIM. If the DTC is present after an On-Demand Self Test and the customer reports no USB related symptoms, then no further repairs should be attempted. If the customer reports symptoms with USB operation refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics.
17-2227
Some 2018 F-150 vehicles built on or before 21-Sep-2017 and equipped with 4G telematics control unit (TCU) may exhibit FordPass remote start/lock/unlock, vehicle health alerts, vehicle status, vehicle locator, fleet and Wi-Fiù hotspot inoperative. Follow the Service Procedure steps to correct the condition.
SSM 46908
Some 2018 F-150 vehicles with less than 300 miles on the odometer may exhibit 0 percentage oil life remaining or change oil now message in the message center after PCM reprogramming or a KAM reset. Allow PCM to completely shut down by turning ignition to off state for at least 5 minutes. Engineering is investigating, monitor OASIS for updates. To assist with investigation, refer to the Professional Technician Society (PTS) website and use the report a vehicle concern link at the bottom of the OASIS report.
SSM 46906
Some 2015-2018 F150/Edge, 2016-2018 MKX and 2017-2018 Fusion, Continental vehicles equipped with a 2.7L engine may experience a malfunction indicator lamp (MIL) and/or wrench lamp with Diagnostic Trouble Codes (DTCs): P0116, P0117, P0118, P0119, P0217, P0330, P1026, and/or P130D. This may be due to a engine coolant temperature (ECT) sensor connector which is not fully seated or damaged wiring between connectors C1064 and C1047 for F150 and C1016 and C1168 for Edge/MKX/Fusion/Continental vehicles. ECT sensors should not be replaced if damaged wiring is found at or near these connectors. If an issue with the wiring is found use causal part 12A699.
SSM 46900
Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.
SSM 46899
Some 2015-2018 F-150 vehicles equipped with a vista roof opening panel may exhibit binding while opening or closing of the movable glass panel. The roof opening panel glass bracket is available for service. Both brackets must be replaced. Refer to Workshop Manual (WSM), Section 501-17 for removal and installation procedure. For claiming, use causal part 1651070 and applicable labor operations in section 12 of the service labor time standards (SLTS) manual.
SSM 46860
Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.