Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
TSB 26-2391
Service Bulletin/Repair Instructions
This bulletin updates 26-2206. Reason for update: update the Service Procedure to revise Steps 19-21, adding Step 22, and adding Figure 15-16 to clarify connector C316 location. Some of the vehicles listed in the Model statement above may exhibit diagnostic trouble codes (DTCs) C1001:31, U3000:89, and/or U3000:49 stored in the image processing module A (IPMA) and at least one of the following conditions: "Front Camera Fault Service Required" message Pre-collision assist inoperative Adaptive cruise control inoperative Front windshield camera alignment routine fails to complete This may be due to the coaxial cable between the IPMA camera and the IPMA.
TSB 26-2395
Service Bulletin/Repair Instructions
This article supersedes 26-2287. Reason for update: update the labor operation numbers to add MT to operations C, F, G, H, J, K, L and M, and correct the part number LIMZ-4A015-B to L1MZ-4A015-B. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Harsh engagement Delayed engagement Harsh shift Delayed shift Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC)s P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as ne
SSM 55100
Service Bulletin/Repair Instructions
For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901
SSM 55093
Service Bulletin/Repair Instructions
Some 2021-2026 F-150 vehicles may exhibit a concern of the windshield wipers not parking in the correct position on the windshield and/or over-traveling. This may be due to incorrect alignment of the wiper pivot arm on the wiper linkage assembly. Wiper pivot arms may or may not be equipped with an alignment key. Alignment keys are a manufacturing aid and are not needed for proper alignment and operation. In some instances, it may be necessary to remove this alignment key to achieve proper alignment. Replacement of the wiper pivot arm, due to a missing alignment key is a not warrantable. Refer to Workshop Manual (WSM), Section 501-16.
SSM55059
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine, 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine, and 2020-2023 Lincoln Aviator vehicles equipped with a 3.0L EcoBoost hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). The vehicle may be unable to enter electric-only drive modes as expected during normal drive cycles. This may be due to the belt integrated starter generator (BISG). For vehicles with this condition, follow the necessary Pinpoint Test in Workshop Manual (WSM), Section 303-06 for DTC P0A1E and repair the vehicle as directed. Note that previous replacement of the BISG does not negate the need for subsequent BISG replacements if directed to do so by the appropriate Pinpoint Test diagnostics. Engineering is investigating this BISG quality concern. Monitor PTS for updates regarding this investigation.
25M01
Other
Customer Satisfaction Program 25M01 Certain 2021 Model Year F-150 3.0L Diesel Engine and 2020-2022 Model Year Super Duty with 6.7L Diesel Engine Nitrogen Oxide (NOx) Sensor Replacement, If Required After Dealer Evaluation Reference: Emissions Recalls 22E02, 22E04, 23E01, and 25E09
PT-26.11.7 F-150
Over The Air
25S75 Recall remedy -Powertrain Control Module update to introduce logic to prevent low pressure fuel pump binding and maintain fuel flow to the engine.
PT-26.25.5 F-150
Over The Air
25S75 Recall remedy -Powertrain Control Module update to introduce logic to prevent low pressure fuel pump binding and maintain fuel flow to the engine.
SSM 55031
Service Bulletin/Repair Instructions
Some 2021-2026 Ford/Lincoln vehicles may exhibit various symptoms including but not limited to the auto start/stop system not operating as intended with a "Check Charging System" message in the instrument panel cluster (IPC) while the charging system is operating properly with no charging related diagnostic trouble codes (DTC) stored. This may be due to someone using an aftermarket programmer to change the body control module (BCM) configuration to disable the auto start/stop system or perform other unsupported programming modifications. To correct this condition on F-150 and Bronco vehicles, download and run the Ford Diagnosis and Repair System (FDRS) application titled "BCM-Charging System Configuration Correction". Running this application will determine if the BCM configuration was modified by the customer and if so, provide the option to return the configuration back to factory settings. For other vehicle models exhibiting concerns related to unsupported aftermarket BCM programming, submit a Technical Support Request (TSR) requesting support to revert the BCM configuration
SSM 55028
Service Bulletin/Repair Instructions
Some 2021-2024 Ford and Lincoln vehicles may exhibit an "Updating SYNC" message on the vehicle center display screen after an over the air (OTA) update. The message can be cleared from the center display screen and SYNC can be used normally, but it will re-appear at every subsequent ignition cycle. Inform customers that engineering is currently working on a software update solution for this condition to be delivered OTA expected in late Q3 2026. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Monitor Professional Technician System (PTS) for additional information.
26E04
Emissions
NEW VEHICLE DELIVERY HOLD - Emissions Recall 26E04 Certain 2021-2025 Model Year F-150, Maverick, Mustang, Ranger, Expedition, Bronco Sport, Explorer, Bronco, Navigator, and Aviator Vehicles Powertrain Control Module Software Update
TSB 26-2294
Service Bulletin/Repair Instructions
This bulletin supersedes 26-2066. Reason for update: To remove "(2024 only)" from the Issue statement to include 2021-2025 vehicles that may exhibit a clicking sound coming from the gear shift lever. Some of the vehicles listed in the Model statement above equipped with a console GSM may exhibit at least one of the following conditions: * Clicking sound coming from the gear shift lever after it is placed and kept in reverse, neutral or drive position. * Gear shift lever stuck in park * Gear shift lever will not shift into park * Gear shift lever will not shift out of gear * Gear shift lever will not stow/unstow * Gear shift lever will move past the park position * Loose gear shift lever arm at pivot * Illuminated powertrain malfunction (wrench) indicator with DTCs P0929:77, P0929:00, P0929:07 and/or P0929:9A stored in the GSM This may be due to the GSM. Note: If the gear shifter lever will not shift into park, the transmission will automatically shift into park when the return to park function is triggered.
TSB 26-2304
Service Bulletin/Repair Instructions
This bulletin supersedes 25-2383. Reason for update: to add 2023-2026 F-150 2.7L vehicles. Some of the vehicles listed in the Model Statement may exhibit a vibration/shudder felt during light throttle tip in at highway speeds (8,9,10 gear) with no diagnostic trouble codes (DTC) present. This may be due to various software parameters in the powertrain control module (PCM).
TSB 26-2297
Service Bulletin/Repair Instructions
Some of the vehicles listed in the model statement above equipped with SYNC4 may experience a blank center display screen or black center display after welcome animation. The rear-view camera will still function when shifting the vehicle to reverse under these conditions.
BCMC-26.DG F-150
Over The Air
Quality improvements include: -Addresses a false trailer brake fault message when starting the vehicle in cold weather
TSB 26-2287
Service Bulletin/Repair Instructions
This article supersedes 25-2302. Reason for update: update the labor time allowance for F-150 vehicles, update the Parts list to replace the part number W716979-S439 with W721084-S439, and add a note for LV fluids XT-10-QLVC and CXT-10-LV6 "Transfer Case Fluid". Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Harsh engagement Delayed engagement Harsh shift Delayed shift Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC)s P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other tra
SSM 54940
Service Bulletin/Repair Instructions
Some 2021-2026 F-150 vehicles may exhibit a U2100:00 diagnostic trouble code (DTC) for initial configuration incomplete stored in the trailer control module (TRM). This may be due to the vehicle having a Ford accessory trailer brake kit installed without being programmed following the included instructions. If the vehicle was built with minor feature code FDDAA and a trailer brake gain switch is present in the stock location in the instrument panel, a Ford Accessory trailer brake kit has been installed on the vehicle. If a Ford Accessory trailer brake kit is present, download and run the "TRM - Towbar Configuration" application using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS).
SYNC-26.2.8.3 F-150
Over The Air
Quality improvements include: -Privacy robustness updates -Resolves various user interface and data display bugs within the Towing menu
TSB 26-2264
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model Statement above may exhibit a clunking noise from the rear suspension while turning at low speeds. This may be due to binding at the leaf spring clinch clips.
ECG-26.2.11.4.1 F-150
Over The Air
Quality improvements include: - Enhanced system performance, disk usage limits and memory monitoring
TCU-26.2.11.3 F-150
Over The Air
Quality improvements include: - Telematics Control Unit update to enhance connected features
TSB 26-2238
Service Bulletin/Repair Instructions
This article supersedes TSB 26-2130 to update labor operation to reprogram the PCM and check EVAP system from actual time to fixed time, and add extra time to reprogram coordinated modules (if required). Some of the vehicles listed in the Model statement above may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450 stored in the powertrain control module (PCM). This may be due to the software in the PCM.
SSM 54820
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit diagnostic trouble code (DTC) U023A:08 in the steering column control module (SCCM) after reprogramming the SCCM with no customer symptoms present. If the vehicles automatic high beam operation is fully functional, this DTC does not affect vehicle operation, and no additional diagnosis or service is required for this condition. Replacement or reprogramming of the SCCM or image processing module A (IPMA) will not resolve this condition. To validate that the automatic high beam system is fully operational, cover the light sensor located in the middle of the dashboard to activate the automatic low beam headlamps. Push the steering wheel multifunction switch forward to cycle through both high beam settings which will be represented in the instrument cluster panel (IPC) as a white telltale (automatic mode - the high beams will not turn on while testing) and a blue telltale (manual mode - the high beams will turn on). If any of the telltales did not illuminate when the steering wheel multifunction switch is pressed forward, refer to the Workshop Manual (WSM)
TSB 26-2226
Service Bulletin/Repair Instructions
This bulletin supersedes 26-2046. Reason For Update: update the parts list to change the claim quantity of the C clutch friction plates (HL3Z-7B164-A), C clutch steel plates (HL3Z-7B442-F), D clutch steel plates (HL3Z-7B442-D), add the rear driveshaft flange CV joint-to-pinion flange cup bolts and retaining straps (LK4Z-4B496-B) for Transit, and update the parts description for the transfer case fluids applicable for each vehicle line. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit
SSM 54795
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine and 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). The vehicle may be unable to enter electric-only drive modes as expected during normal drive cycles. This may be due to the software within the belt integrated starter generator (BISG). For vehicles with this condition, follow Pinpoint Test I: Battery Isolation/Voltage Stabilization Control Circuit Carry Outance located in the Workshop Manual (WSM), Section 303-06D and repair the vehicle as necessary. Note that the BISG is on backorder status at the time of this publication and Ford is working to make parts available. Engineering is investigating this concern. Monitor PTS for updates.
TSB 26-2206
Service Bulletin/Repair Instructions
This article updates TSB 23-2146. Reason for update: clarify prior approval requirements Some of the vehicles listed in the Model statement above may exhibit diagnostic trouble codes (DTCs) C1001:31, U3000:89, and/or U3000:49 stored in the image processing module A (IPMA) and at least one of the following conditions: "Front Camera Fault Service Required" message Pre-collision assist inoperative Adaptive cruise control inoperative Front windshield camera alignment routine fails to complete This may be due to the coaxial cable between the IPMA camera and the IPMA.
ITRM-26.B04 F-150
Over The Air
26C10 Recall remedy -Addresses instances where the trailer lights and trailer brakes may not function
SSM 54783
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine and 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). The vehicle may be unable to enter electric-only drive modes as expected during normal drive cycles. This may be due to the software within the belt integrated starter generator (BISG). For vehicles with this condition, follow Pinpoint Test G located in the Workshop Manual (WSM), Section 303-06D and repair the vehicle as necessary. Note that the BISG is on backorder status at the time of this publication and Ford is working to make parts available. Engineering is investigating this concern. Monitor PTS for updates.
23E01 S1
Emissions
Emission Recall 23E01 - Supplement #1 2021 Model Year F-150, 2022 Model Year Super Duty and 2023 Model Year F-650 / F-750 Truck Vehicles Equipped with Diesel Engines Powertrain Control Module Reprogramming
SSM 54764
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit an erroneous diagnostic trouble code (DTC) U2404:92 stored in the gateway module (GWM) after an over the air (OTA) update was performed or the GWM software was updated using the Ford Diagnosis And Repair System (FDRS). This may be due to various software parameters within the GWM. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the GWM operation, this DTC should be disregarded. This DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability.
SSM 54719
Service Bulletin/Repair Instructions
For 20212026 vehicles equipped with the 10R80 transmission, a new Transmission Clutch Circuit Leak Test has been introduced in the Ford Diagnosis and Repair System (FDRS). This test utilizes the pressure and vacuum transducer (PVT) when available. When referred to a specific clutch (A-F) test by a pinpoint test in Workshop Manual (WSM), Section 307-01 > Diagnosis and Testing, the Clutch Assembly tests have been updated with a hyperlink to the new Transmission Line Pressure Test - Pressure Vacuum Transducer (PVT) Is Available procedure in WSM, Section 307-01 > General Procedures. This procedure provides instructions to perform the FDRS Transmission Clutch Circuit Leak Test when applicable. The new test improves the accuracy of detecting leaks within transmission fluid circuits and replaces the previous air check method. The previous air check procedure has been shown to produce a high rate of false positives, which may lead to unnecessary repairs when no actual leak is present. Accordingly, the air check procedure is not to be used for diagnosing internal transmission hydraulic leaks or as justification
SSM 54720
Service Bulletin/Repair Instructions
Various 2020-2026 Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.
SSM 54714
Service Bulletin/Repair Instructions
Some 2021-2026 F-150 PowerBoost vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P2884, P2885 and/or P2886 stored in the powertrain control module (PCM). Workshop Manual (WSM), Section 307-01 > Automatic Transmission - 10 Speed Automatic Transmission - 10R80 MHT > Diagnosis and Testing > DTC Chart and Pinpoint Tests - 3.5L V6 PowerBoost (CN) > Pinpoint Test J: Engine Disconnect Clutch has been updated to address this condition.
24N12 S2
Other
Certain 2021 - 2022 Model Year Various Vehicles Engine Valve Inspection Test This submission includes : Technical Instructions Updated wording and description with additional photo.
SSM 54705
Service Bulletin/Repair Instructions
Some 2021-2025 F-150 vehicles may exhibit an "Active Air Dam System Fault See Manual" warning message displayed in the instrument panel cluster (IPC) and/or an AAD hanging/not retracting. This may be due to a broken AAD actuator to air dam bolt or bolts. If diagnostics lead to ADD actuator as the causal part, a new lower-level service bolt and u-nut are available. It is not necessary to replace the AAD actuator if only the bolt(s) are damaged.
TSB 26-2130
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2246 to update the Service Procedure and add Step 2 to verify the EVAP system integrity after the coordinated software updates. Some of the vehicles listed in the Model statement above may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450 stored in the powertrain control module (PCM). This may be due to the software in the PCM.
SSM 54678
Service Bulletin/Repair Instructions
Some 2021-2026 F-150 vehicles equipped with a 5.0L/5.2L engine, 2021-2025 F-Super Duty/F-53 Motorhome/F59 Commercial Stripped Chassis vehicles equipped with a 6.8L/7.3L engine and 2021-2025 E-Series/F-650/F-750 vehicles equipped with a 7.3L engine may exhibit a rattle/scraping noise upon startup that may remain after the engine is running. Workshop Manual (WSM),
SSM 54674
Service Bulletin/Repair Instructions
For 2021-2026 vehicles equipped with the 10R80 transmission, a new Transmission Clutch Circuit Leak Test has been introduced in the Ford Diagnosis and Repair System (FDRS). This test utilizes the pressure and vacuum transducer (PVT) when available. The Workshop Manual (WSM) has been updated under Section 307-01 > Diagnosis and Testing to include this procedure. The new test improves the accuracy of detecting leaks within transmission fluid circuits and replaces the previous air check method.
TSB 26-2092
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2466 to add Bronco Sport, Escape, Maverick and Corsair, as well as removing Expedition and Navigator. One time use parts for Corsair and Bronco Sport were also added to the parts list. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate.
TSB 26-2066
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2579 Reason for update: remove "Lightning" from Labor Times Description Some of the vehicles listed in the Model statement above equipped with a console GSM may exhibit at least one of the following conditions: * Clicking sound coming from the gear shift lever after it is placed and kept in reverse, neutral or drive position. (2024 only) * Gear shift lever stuck in park * Gear shift lever will not shift into park * Gear shift lever will not shift out of gear * Gear shift lever will not stow/unstow * Gear shift lever will move past the park position * Loose gear shift lever arm at pivot * Illuminated powertrain malfunction (wrench) indicator with active DTC P0929:77, P0929:00, P0929:07 and/or P0929:9A stored in the GSM This may be due to the GSM. Note: If the gear shifter lever will not shift into park, the transmission will automatically shift into park when the return to park function is triggered.
TSB 26-2067
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit an incorrectly illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0420 and/or P0430 stored in the powertrain control module (PCM). This may be due to the software in the PCM. This condition does not affect vehicle drivability or durability.
SSM 54601
Service Bulletin/Repair Instructions
Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
SSM 54592
Service Bulletin/Repair Instructions
For 20172026 vehicles equipped with a 10R transmission, a revision to the Road Testing Vehicle procedure has been made in the WSM, located in Section 307-01 > Diagnosis and Testing. This updated procedure improves the diagnosis of customer reported transmission concerns and aids in locating the proper root cause. During diagnosis and testing, details regarding whether the condition is more prevalent when the vehicle is hot or cold, throttle percentage at the time of occurrence, vehicle speed, the specific shift involved, and whether the issue occurs during transmission engagements (N>R, N>D, R>D, or D>R) should be noted. Engineering requests including these detailed operating conditions that will significantly assist with root cause analysis. Diagnosis, testing, and repair should use established labor times outside this article.
SYNC-25.1.9.7.1 F-150
Over The Air
25S49 Recall Remedy: -Infotainment software update to address frozen screens
SSM 54585
Service Bulletin/Repair Instructions
Some 2021-2026 F-150 and 2024-2026 F-Super Duty vehicles equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls and/or bouncing back when using the one-touch close function.<br /> <br /> For vehicles included in Field Service Action (FSA) 25P35 and/or 26P02, perform repairs as directed by the FSA(s).<br /> <br /> For 2021-2026 vehicles not included in the FSA(s), reprogram the driver door module (DDM) and the passenger door module (PDM) using the latest software level of Ford Diagnosis and Repair System (FDRS) scan tool according to the Workshop Manual (WSM), Section 501-11 for normal diagnostics and testing direction by symptom. For claiming, use causal part 14B291 and labor operation MT14B291SSM, up to 0.4 hours.
TSB 26-2046
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 25-2611. Reason For Update: Change the part number for the transmission fluid heat exchanger bolt (Expedition/Navigator) as well as change the claim/package quantities for HL3Z-7B442-F and HL3Z-7B164-C. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks.
SSM 54564
Service Bulletin/Repair Instructions
Some 2021-2026 F-150 and 2024-2026 F-Super Duty vehicles equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls and/or bouncing back when using the one-touch close function.<br /> <br /> For vehicles included in Field Service Action (FSA) 25P35 and/or 26P02, perform repairs as directed by the FSA(s).<br /> <br /> For 2021-2026 vehicles not included in the FSA(s), reprogram the driver door module (DDM) and the passenger door module (PDM) using the latest software level of Ford Diagnosis and Repair System (FDRS) scan tool according to the Workshop Manual (WSM), Section 501-11 for normal diagnostics and testing direction by symptom. For claiming, use causal part 14B291 and labor operation MT14B291SSM.
SYNC-25.1.7.10.1 F-150
Over The Air
25S49 Recall Remedy: -Infotainment software update to address frozen screens
SSM 54534
Service Bulletin/Repair Instructions
Some 2021-2025 F-150, 2022-2025 Expedition/Navigator, 2023-2025 F-Super Duty, 2024-2025 Ranger and 2026 Transit vehicles may exhibit a discharged battery and/or a no crank/no start condition. The vehicle may also exhibit a clicking noise from the trailer module (TRM) while the vehicle is off. This may be due to software in the TRM.<br /><br /> Verify the TRM software part number in the vehicle using Ford diagnosis and repair system (FDRS) to be PC3T-19J297-BF, PC3T-19J297-FF, ML3T-19J297-CD or ML3T-19J297-GD. To confirm a vehicle is equipped with a certain software level, review the software information by hovering over the "Diagnostics" tab in Professional Technician System (PTS) and selecting "Vehicle Software". If one of the listed software part numbers is present, follow the Service Procedure to reprogram the TRM. For vehicles with any other software part number in the TRM, refer to Workshop Manual (WSM), Section 414-01 to continue with normal diagnostics outside of this article. For claiming use causal part 19H332 and labor operation 2006D and 2006D45 of the Service Labor Time Standards (SLTS) Man
SYNC-25.2.1.6.5.2 F-150
Over The Air
Quality Improvements Include: - Bug Fixing and Feature improvements. - Resolves black screen issue caused when there is no SiriusXM disk space.
SSM 54507
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls and/or bouncing back when using the one-touch close function.<br /><br /> For vehicles effected by Field Service Action (FSA) 25P35, perform repairs as directed by the FSA.<br /><br /> For 2021-2026 vehicles, update the driver door module (DDM) and the passenger door module (PDM) using the latest software level of Ford Diagnosis and Repair System (FDRS) scan tool. Refer to the Workshop Manual (WSM), Section 501-11 for normal diagnostics and repair direction by symptom. For claiming, use causal part 14B291 and service labor operations 12651D and 12651D4.
SSM 54503
Service Bulletin/Repair Instructions
Some 2021-2025 F-150, 2022-2025 Expedition/Navigator, 2023-2026 F-Super Duty, 2024-2025 Ranger and 2026 Transit vehicles may exhibit a discharged battery and/or a no crank/no start condition. The vehicle may also exhibit a clicking noise from the trailer module (TRM) while the vehicle is off. This may be due to software in the TRM.<br /><br />Verify the TRM software part number in the vehicle using Ford Diagnosis and Repair System (FDRS) to be PC3T-19J297-BF, PC3T-19J297-FF, ML3T-19J297-CD or ML3T-19J297-GD. To confirm a vehicle is equipped with a certain software level, review the software information by hovering over the "Diagnostics" tab in Professional Technician System (PTS) and selecting "Vehicle Software". If one of the listed software part numbers is present, follow the Service Procedure to reprogram the TRM. For vehicles with any other software part number in the TRM, refer to Workshop Manual (WSM), Section 414-01 to continue with normal diagnostics outside of this article. For claiming, use causal part 19H332 and labor operation 12651D and 12651D4 of the Service Labor Time Standards (SLTS) Man
SSM 54492
Service Bulletin/Repair Instructions
Some 2021-2026 F-150 vehicles may exhibit an inoperative USB media hub with diagnostic trouble code (DTC) B1600:11 stored in the accessory protocol interface module (APIM). Workshop Manual (WSM), Section 415-00 - Information and Entertainment System > Diagnosis and Testing > pinpoint test "A USB (Universal Serial Bus) Input Concern" has been updated to improve diagnostics for this condition.
TSB 25-2612
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2513 to update the service procedure and add 2025 affected vehicles. Some vehicles in the Model section above may exhibit an intermittent grinding/hum/rumble noise from the front wheel area while in 2WD that goes away when the vehicle is put into 4WD. These vehicles will also have no diagnostic trouble codes (DTCs) stored in the transfer case control module (TCCM). This may be due to incomplete disengagement of the integrated wheel end (IWE) actuator assemblies. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). Additional Model Information: equipped with an ESOF transfer case (minor feature code FMLAS)
TSB 25-2611
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 25-2474 for 3 Part List corrections. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary to confirm proper function. Add a new line to the repair order to document any additional repairs
25L02
Other
Special Field Action 25L02 Certain 2017-2024 Model Year California Emissions-Certified Vehicles Transmission Control Assembly Reimbursement
TSB 25-2579
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2276 to update the Service Procedure to include information where to find connector/pin location in wiring diagram and WSM info to perform PMI and TRON for GSM replacement. Some of the vehicles listed in the Model statement above equipped with a console GSM may exhibit at least one of the following conditions: * Clicking sound coming from shifter after it is placed and kept in reverse, neutral or drive position (2024 only) * Shifter stuck in park * Shifter will not shift into park * Shifter will not shift out of gear * Shifter will not stow/unstow * Shifter will move past the park position * Loose shifter lever arm at pivot * Illuminated powertrain malfunction (wrench) indicator with active DTC P0929:77, P0929:00, P0929:07 and/or P0929:9A stored in the GSM This may be due to the GSM. Note: If the gear shifter lever will not shift into park, the transmission will automatically shift into park when the return to park function is triggered.
SSM 54401
Service Bulletin/Repair Instructions
Some 2021-2025 F-150 vehicles may exhibit a stuck in park condition with no diagnostic trouble codes (DTCs). This may be due to connector C211 pin push out on circuit CCB61 or an open on circuit CCB61 between the antilock brake system (ABS) module and the body control module (BCM). Workshop Manual (WSM), Section 307-05 Automatic Transmission External Controls > Diagnosis and Testing > External Controls - Pinpoint Test for "Stuck In Park" has been updated with improved diagnostics. Refer to revised WSM sections for normal diagnosis.
SSM 54392
Service Bulletin/Repair Instructions
Some 2021-2025 F-150/Expedition/Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit diagnostic trouble code (DTC) P0299 stored in the powertrain control module (PCM) and may also exhibit a rattle noise from the turbocharger. This may be due to the wastegate actuator rod being disconnected. Workshop Manual (WSM), Section 303-04 Fuel Charging and Controls > Turbocharger has been added to address this condition to allow servicing of the turbocharger actuator rod. In addition, the wastegate actuator rod and associated retention springs and clips have been released as lower level components to complete the repair without replacing the entire turbocharger actuator assembly.
TSB 25-2569
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit an illuminated malfunction indicator lamp (MIL) with DTCs P0301-P0306, P0201-P0206 and/or various other powertrain DTCs stored in the PCM. This may be due to the engine harness contacting the hose crimp end or spring clamp tangs on the exhaust heat exchanger heater hose assembly.
SSM 54366
Service Bulletin/Repair Instructions
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.
SSM 54363
Service Bulletin/Repair Instructions
Some 2021-2025 Expedition/Navigator/F-150/F-Super Duty/F-53 Motorhome/F59 Commercial Stripped Chassis/F-650/F-750/Transit vehicles equipped with a 2.7L/3.5L (non hybrid)/6.8L/7.3L engine and 2021-2026 E-Series may exhibit a rattle/scraping noise from the bellhousing area on start-up. Workshop Manual (WSM), Section 303-00 Engine System - General Information > Diagnosis and Testing and 303-06 > Starting System has been updated to address this condition. Additionally, WSM, Section 303-01 > Removal and Installation > Engine to Transmission Spacer Plate has been added to address this condition. Refer to the revised WSM sections for normal diagnosis.
TSB 25-2513
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2189 to update the service procedure and add 2025 affected vehicles. Some 2021-2025 F-150 non-Raptor vehicles equipped with an ESOF transfer case (minor feature code FMLAS) may exhibit an intermittent grinding/hum/rumble noise from the front wheel area while in 2WD that goes away when the vehicle is put into 4WD. These vehicles will also have no diagnostic trouble codes (DTCs) stored in the transfer case control module (TCCM). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This may be due to incomplete disengagement of the integrated wheel end (IWE) actuator assemblies.
TSB 25-2474
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 25-2429 for a labor operation correction. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary to confirm proper function. Add a new line to the repair order to document any additional rep
SSM 54338
Service Bulletin/Repair Instructions
Some 2021-2025 F-150 vehicles equipped with a 5.0L/5.2L engine, 2021-2025 F-Super Duty/F-53 Motorhome/F59 Commercial Stripped Chassis vehicles equipped with a 6.8L/7.3L engine and 2021-2026 E-Series/F-650/F-750 vehicles equipped with a 7.3L engine may exhibit a rattle/scraping noise upon startup that may remain after the engine is running. This may be due to the starter motor drive gear not retracting after starting. To correct this condition, inspect the starter motor drive gear and shaft. If the starter motor drive gear slides back and forth by hand and/or shows signs of scoring or damage, replace the starter motor following Workshop Manual (WSM), Section 303-06 Starting System > Removal and Installation > Starter.
SSM 54326
Service Bulletin/Repair Instructions
Some 2018-2025 F-150 and 2018-2026 F-Super Duty vehicles equipped with a tailgate step may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the tailgate step assembly. Before replacing any components for this concern, follow the revised Tailgate Step Adjustment procedure in Workshop Manual (WSM), Section 501-04.
TSB 25-2512
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2104 to update the labor times associated with the Service Procedure. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: * Inoperative BlueCruise and lane centering * DTC U2018:51 stored in the camera module - rear (CMR) * DTC U0565:86 stored in the image processing module A (IPMA) * DTC U3000:49 is not stored in the CMR This may be due to the software in the CMR.
SSM 54313
Service Bulletin/Repair Instructions
Some 2020-2025 various Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.
SSM 54317
Service Bulletin/Repair Instructions
Some 2021-2025 F-150, 2022-2025 Expedition/Navigator, 2023-2025 F-Super Duty, 2024-2025 Ranger and 2026 Transit vehicles may exhibit a discharged battery and/or a no crank/no start condition. The vehicle may also exhibit a clicking noise from the trailer module (TRM) while the vehicle is off. This may be due to software in the TRM.<br /><br />Verify the TRM software part number in the vehicle using Ford diagnosis and repair system (FDRS) to be PC3T-19J297-BF, PC3T-19J297-FF, ML3T-19J297-CD or ML3T-19J297-GD. To confirm a vehicle is equipped with a certain software level, review the software information by hovering over the "Diagnostics" tab in Professional Technician System (PTS) and selecting "Vehicle Software". If one of the listed software part numbers is present, follow the Service Procedure to reprogram the TRM. For vehicles with any other software part number in the TRM, refer to Workshop Manual (WSM), Section 414-01 to continue with normal diagnostics outside of this article. For claiming use causal part 19H332 and labor operation 12651D and 12651D4 of the Service Labor Time Standards (SLTS)
SSM 54284
Service Bulletin/Repair Instructions
Some 2025 F-150 Tremor and Raptor vehicles may be equipped with auxiliary/upfitter switches that do not have rubber tips. Switches no longer equipped with rubber tips is an appearance only change and has no impact on function or performance. Repair or replacement for auxiliary/upfitter switches no longer equipped with rubber tips should not be performed and is not warrantable.
SSM 54275
Service Bulletin/Repair Instructions
Some 2021-2023 Explorer vehicles equipped with a 3.0L EcoBoost engine, 2021-2023 Aviator vehicles equipped with a 3.0L EcoBoost or 3.0L plug-in hybrid electric vehicle (PHEV) engine, 2021-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost, 2021-2024 F-150 vehicles equipped with a 2.7L EcoBoost, and 2021-2024 Bronco and 2024 Ranger vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine. This noise may occur on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to an internal component of the variable cam timing (VCT) unit. Workshop Manual (WSM), Section 303-00 > Diagnosis and Testing > Engine > Pinpoint Test F has been updated to include additional steps along with a video to identify the affected VCT unit that requires replacement.
SSM 54269
Service Bulletin/Repair Instructions
Some 2021-2025 Expedition/Navigator/F-150/F-Super Duty/F-53 Motorhome/F59 Commercial Stripped Chassis/F-650/F-750/Transit vehicles equipped with a 2.7L,3.5L EcoBoost (non-hybrid), 3.5L Cyclone, 6.8L or 7.3L engine, may exhibit a rattle/scraping noise from the bellhousing area on start-up. Workshop Manual (WSM), Section 303-00 Engine System - General Information > Diagnosis and Testing and 303-06 > Starting System has been updated. Additionally, WSM, Section 303-01 > Removal and Installation > Engine to Transmission Spacer Plate has been added to address this condition. Refer to the revised WSM sections for normal diagnosis.
TSB 25-2465
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2280 to update labor times from M-time to fixed time. Some vehicles listed in the Model statement above, may exhibit an illuminated airbag warning indicator with diagnostic trouble codes (DTCs) U3000:41 and/or U3000:54 in the occupant classification system module (OCSM) and/or B00A0:09, B00A0:63, B00A0:64 and/or B00A0:68 in the restraints control module (RCM).
TSB 25-2466
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate.
TSB 25-2448
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2201 to update the vehicles affected. Some of the vehicles listed in the Model statement above equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls, not opening all the way and/or bouncing back when using the one-touch close function. This may be due to a calibration parameter in the driver door module (DDM) and/or passenger door module (PDM).
PT-25.15.5 F-150
Over The Air
Quality improvements include: -On-Board Diagnostics calibration for an enhanced Intake air temperature sensor performance
PT-25.24.4 F-150
Over The Air
Quality improvements include: -On-Board Diagnostics calibration for an enhanced Intake air temperature sensor performance
25P28
Other
Certain Model Year Multiple Vehicles Ford Pass/Lincoln Way Connectivity Concerns
TSB 25-2429
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 25-2300 to update the production fix date. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary to confirm proper function. Add a new line to the repair order to document any additional re
SSM 54194
Other
Some 2021-2025 F-150 vehicles built on or before 30-Apr-2025 equipped with the 9.75" rear axle (minor feature code EGPAF) may exhibit a drive pinion seal leak. To confirm a vehicle is built with a minor feature code EGPAF, review the build information by double-clicking the vehicle identification number in the upper left-hand corner in the Professional Technician System (PTS). This may be due to the rear axle drive pinion seal. To correct this condition, replace the rear axle drive pinion seal with revised part number NL3Z-4676-A. Refer to Workshop Manual (WSM), Section 205-02. For claiming, use causal part number 4676 and labor operation 4676A.
23-PU1113-UNX-DC F-150
Over The Air
Quality improvements include: -Addresses loss of connectivity caused by the Telematics Control Unit having the incorrect configuration
TSB 25-2355
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2407 to update the Service Procedure and the labor operations from M-time to AP-time and add a limit. Some of the vehicles listed in the Model Statement above, may exhibit a "Pro Power Onboard Unavailable" message in the vehicle center display screen with diagnostic trouble Code (DTC) B15DA:09 in the Body Control Module (BCM). This may be due to the software level of the BCM and powertrain control module (PCM). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS).
TSB 25-2413
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2253 to update the labor times associated with the Service Procedure from M-time to AP-time and add a limit. Some of the vehicles listed in the Model Statement above, may exhibit a condition where the SelectShift®/SelectShift transmission will downshift to a lower gear when in drive (D) and shifting to a higher gear will be unavailable in the IPC. Downshifting may continue, when safe entry conditions are met for each gear, and the IPC display will show the available gears counting down one by one as the vehicles' speed and engine rpm decreases. This may be due to a chafed wire harness in the SelectShift® +/- circuit.
TSB 25-2397
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2214 to update labor times from M-time to AP-time and add a limit. Some of the vehicles listed in the model statement above may exhibit at least one of the following conditions: - "Reverse Brake Assist Unavailable" message displayed in the instrument panel cluster (IPC) with missing active guide lines in the reverse camera display - Diagnostic trouble code (DTC) U0415:86 stored in the IPMA This may be due to a software issue with the anti-lock brake system (ABS) module.
24N12 -S1
Other
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 24S55 – Supplement #1 Dated: August 15, 2025 Customer Satisfaction Program 24N12 Dated June 19, 2025 New! REASON FOR THIS SUPPLEMENT • Rental Vehicles: Added specification that long block replacement must be approved by SSSC for rental coverage to apply. • Labor Allowances: Added labor operation for photo submission on all vehicles and labor operation for borescope inspection. • SSSC Approval: Borescope photo submission required for long block approval. • Parts Handling Allowance: Added additional allowance claiming information for engine replacement. • Attachments: Technical Instructions have been added to the program. PROGRAM TERMS This program provides a no-cost, one-time repair (if needed) for an engine long block replacement for vehicles that completed the 24S55 inspection process. This program will be in effect for 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This is
TSB 25-2380
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2448 to update the Service Procedure and the labor times from M-time to AP-time and add a limit. Some of the vehicles listed in the Model statement above may exhibit an illuminated anti-lock brake system (ABS) indicator and stability-traction control indicator with diagnostic trouble code (DTC) C1013:09 stored in the ABS module. This may be due to software in the ABS module.
TSB 25-2383
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2224 to update labor times from M-time to AP-time and add a limit. Some of the vehicles listed in the Model Statement may exhibit a vibration/shudder felt during light throttle tip in at highway speeds (8,9,10 gear) with no diagnostic trouble codes (DTCs) present. This may be due to various software parameters in the powertrain control module (PCM).
SSM 54140
Service Bulletin/Repair Instructions
Some 2021-2024 F-150 vehicles equipped with a B&O audio system (minor feature code IDBBQ), and various 2021-2024 Ford and Lincoln vehicles equipped with a B&O audio system may exhibit a pop noise and/or static in the speakers at start up that cannot be turned down or off using the audio system controls. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner on Professional Technician System (PTS). This may be due to software in the digital signal processing (DSP) module. To correct this condition, reprogram the DSP module to the latest software level using the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 18B849 and labor operations 12651D and 12651D4.
TSB 25-2300
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 25-2131 to add reprogram for later level software, new Steps 1-4 in Service Procedure. Updated Part List with 3 superseded part numbers. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to PCM software and/or axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect, replace other transmission components and flush transmission fluid cooler only as necessary
TSB 25-2302
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2252 to update the Title, Action Statement, Service Procedure and Part List. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Harsh engagement Delayed engagement Harsh shift Delayed shift Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC)s P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary as needed to ensure proper function. Add a new line to the repair order to docum
SSM 54137
Service Bulletin/Repair Instructions
Various 2021-2025 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit "Please Check Surroundings For Safety" or "Full View Not Available" messages when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
24L03
Other
Certain 2020-2023 Model Year Multiple Vehicle Line Trucks Equipped with Diesel Engines - Particulate Matter (PM) Sensor Reimbursement
SSM 54090
Service Bulletin/Repair Instructions
Some 2021-2025 Ford and Lincoln vehicles equipped with SYNC4/Digital Experience may exhibit an unsuccessful telematics control unit module (TCU) software update or software activation during a universal serial bus (USB) update. This may be due to the vehicle connectivity setting being disabled.
TSB 25-2342
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2195 to update the labor times from M-time to fixed time. Some of the vehicles listed in the Model statement above may exhibit an illuminated MIL in the instrument panel cluster (IPC) with DTC P0171 stored in the powertrain control module (PCM). This may be due to the software level of the PCM.
TSB 25-2324
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2276 to update the service procedure to include information where to find connector/pin location in wiring diagram and WSM info to perform PMI and TRON for GSM replacement. Some of the vehicles listed in the Model statement above equipped with a console gear shift module (GSM) may exhibit at least one of the following conditions: * Clicking sound coming from shifter after it is placed and kept in reverse, neutral or drive position (2024 only) * Shifter will not shift out of park/into park * Shifter will not shift out of gear * Shifter will not stow/unstow * Shifter will move past the park position * Loose shifter lever arm at pivot * Illuminated powertrain malfunction (wrench) indicator with active DTC P0929:77, P0929:00, P0929:07 and/or P0929:9A stored in the GSM This may be due to a faulty GSM and/or connector C211 pin push out on circuit CCB61 or an open on circuit CCB61, between the anti-lock brake system (ABS) module and the body control module (BCM). Note: If the gear shifter lever will not shift into park, the transmission will automatically shift in
SYNC-25.2.1.6.5 F150
Over The Air
Quality improvements include: -Latest software update for BlueCruise Activation
SSM 54008
Service Bulletin/Repair Instructions
Some 2021-2025 F-150 non-Lightning, 2023-2025 F-Super Duty, 2024-2025 Ranger, and 2025 Explorer vehicles may exhibit a perceived improper functioning fog lamp(s). Customers may describe fog lamps blinking, turning on or off, or flashing. If the vehicle is equipped with cornering lamps, this may be normal function. Under certain conditions and inputs, either lamp might turn on or off independently to aid visibility during cornering. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. For additional cornering lamp information, refer to the Owner's Manual and/or Workshop Manual (WSM), Section 417-01.
SSM 53973
Service Bulletin/Repair Instructions
Some 2021-2024 Edge/Nautilus, 2021-2025 Bronco/Bronco Sport/E-Series/Escape/Corsair/Expedition/Navigator/Explorer/Aviator/F-150/F-Super Duty/Mustang/Ranger, and 2022-2025 Maverick vehicles may require an A/C compressor clutch assembly replacement be performed for various concerns. Workshop Manual (WSM), Section 412-00 Removal and Installation has been updated to eliminate the need to remove and install the A/C compressor to change out the A/C Compressor clutch assembly.
TSB 25-2273
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2443 to update the vehicles affected. Some of the vehicles listed in the Model statement above equipped with the 400-watt direct current/alternating current (DC/AC) inverter system (minor feature code HUKAJ) with a pickup bed alternating current (AC) power outlet socket may exhibit inoperative power outlets with diagnostic trouble code (DTC) B1330:9A stored in the body control module (BCM). This may be due to a connection issue at C4628. NOTE: This article does not apply to vehicles with an inverter system other than the 400-watt DC/AC inverter system with a pickup bed AC power outlet socket.
TSB 25-2276
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2045 to update the production fix date and add model years. Some of the vehicles listed in the Model statement above equipped with a console gear shift module (GSM) may exhibit at least one of the following conditions: * Clicking sound coming from shifter after it is placed and kept in reverse, neutral or drive position (2024 only) * Shifter will not shift out of park/into park * Shifter will not shift out of gear * Shifter will not stow/unstow * Shifter will move past the park position * Loose shifter lever arm at pivot * Illuminated powertrain malfunction (wrench) indicator * DTC P0929:77, P0929:00, P0929:07 and/or P0929:9A This may be due to a faulty GSM and/or connector C211 pin push out on circuit CCB61 or an open on circuit CCB61, between the anti-lock brake system (ABS) module and the body control module (BCM). Note: If the gear shifter lever will not shift into park, the transmission will automatically shift into park when the return to park function is triggered.
SSM 53966
Service Bulletin/Repair Instructions
Some 2021-2025 Ford/ Lincoln vehicles equipped with SYNC4 may not be able to perform an update to the accessory protocol interface module (APIM). This may be due to the software in the APIM. Ford Engineering has de-activated the ability to update these SYNC4 APIM modules as applicable, and the Ford Diagnosis and Repair System (FDRS) will not present an update for the APIM module. Some existing directed repairs may be impacted, check Professional Technician System (PTS) before attempting any specific technical service bulletin (TSB)/special service message (SSM) and check field service action (FSA) landing pages before attempting any FSA repairs. For any vehicle repairs requiring a software update that includes an APIM update in the programming sequence, if the 5-digit product code for the APIM software is equal to or lower than 23187, do not attempt to update affected modules at this time. To determine the 5-digit product code for the APIM software on the vehicle, while the vehicle center display screen is powered up with ignition in run or accessory, go to Settings > General > About SYNC.
24N12
Other
Certain 2021 - 2022 Model Year Various Vehicles Engine Valve Inspection Test
TSB 25-2246
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2165 to update the labor operation allowance and update the Service Procedure. Some of the vehicles listed in the Model statement above may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450 stored in the powertrain control module (PCM). This may be due to the software level of the PCM.
SSM 53878
Service Bulletin/Repair Instructions
Some 2021-2025 Expedition/Navigator and 2021-2025 F-150 non-Lightning/non-PowerBoost vehicles may exhibit a rattle/scraping noise from the bellhousing area on start-up. This may be due to the torque converter studs contacting the engine to transmission spacer plate (separator plate). To correct this condition, inspect the engine to transmission spacer plate and torque converter studs for wear/damage. If wear/damage is found, replacement of the torque converter is not necessary. Replace only the engine to transmission spacer plate. Refer to Workshop Manual (WSM) Section 303-01 > Engine to Transmission Spacer Plate for full spacer plate removal and installation. When reinstalling the starter motor, make sure the starter is flush with the engine to transmission spacer plate prior to tightening the studbolts. Failure to do so may result in damaging the newly installed engine to transmission spacer plate.
TSB 25-2229
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2429 to change the labor operation from actual time to fixed time. Some vehicles listed in the Model statement above may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P084B stored in the powertrain control module (PCM). This may be due to the software level of the PCM. To correct this condition, perform the Service Procedure below to reprogram the PCM to the latest software level via the Ford Diagnosis and Repair System (FDRS).
TSB 25-2236
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2155 to add labor time for F-150 Lightning. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * "Active Air Dam System Fault See Manual" warning message in the instrument panel cluster (IPC) * Diagnostic trouble code (DTC) C0604:00 stored in the PCM This may be due to the software level in the powertrain control module (PCM).
TSB 25-2201
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls, not opening all the way and/or bouncing back when using the one-touch close function. This may be due to a calibration parameter in the driver door module (DDM) and/or passenger door module (PDM).
SSM 53764
Service Bulletin/Repair Instructions
Some 2020 Continental, 2020-2024 Edge/Nautilus, 2020-2025 Explorer/Aviator/Escape/Corsair/F-150/F-Super Duty/Ranger/Transit/E-Series, 2021-2025 Bronco, and 2022-2025 Maverick vehicles may require an engine cooling system flush to be performed for various concerns. Workshop Manual (WSM), Section 303-03 has been updated to eliminate the need to remove and install the radiator assembly to perform a radiator flush.
TSB 25-2165
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450 stored in the powertrain control module (PCM). This may be due to the software level of the PCM.
25-BC-CS-25.02.02 F-150
Over The Air
Quality improvements include: -Module configuration settings update to ensure BlueCruise functilonality
TSB 25-2142
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2442 to update the service procedure Some 2021-2024 F-150 vehicels equipped with a 3.5L PowerBoost engine, may exhibit at least one of the following conditions: * "12V Battery State of Charge Low" message displayed in the instrument panel cluster (IPC) * "Charging System Service Soon" message displayed in the IPC * "Remote Features Disabled To Preserve Battery" in FordPass * DTC B11D9:09 stored in the body control module (BCM) * Center display screen message of "System Off To Save Battery" * No crank/no start condition and or a discharged 12v battery This may be due to an erroneous calculation of battery state of charge (SOC) by the battery monitoring system (BMS), the software in the air conditioning control module (ACCM) and/or the software in the transfer case control module (TCCM).
TSB 25-2155
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2404 and TSB 23-2126 to change the labor operation from actual time to fixed time. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * "Active Air Dam System Fault See Manual" warning message in the instrument panel cluster (IPC) * Diagnostic trouble code (DTC) C0604:00 stored in the PCM This may be due to the software level in the powertrain control module (PCM).
TSB 25-2131
Service Bulletin/Repair Instructions
This bulletin supersedes TSB 24-2436. Reason for update: update the Part List and Service Procedure Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh engagement * Delayed engagement * Harsh shift * Delayed shift * Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as necessary to confirm proper function. Add a new line to the repair order to document any additional
SSM 53569
Service Bulletin/Repair Instructions
Some 2021-2025 Ford and Lincoln vehicles may exhibit diagnostic trouble code (DTCs) U2100 and/or U3002 stored in the cruise control module (CCM), side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), side obstacle detection control module C (SODCMC) and/or side obstacle detection control module D (SODCMD) after a module replacement.
TSB 25-2089
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit tailgate applique poor adhesion. This may be due to poor tape adhesion between the applique.
SSM 53559
Service Bulletin/Repair Instructions
Some 2021-2025 F-150 vehicles equipped with the rear parking aid feature may exhibit all of the following conditions:<br /> * A rear parking aid alarm activation when in reverse and no rear obstacles are present<br /> * No diagnostic trouble codes (DTCs) stored in the image processing module A (IPMA)<br /> The Workshop Manual (WSM) has recently been updated to address this condition. Refer to the WSM, Section 413-13A Parking Aid - Vehicles With: Front Parking Aid/Rear Parking Aid > Diagnosis and Testing > Parking Aid > Pinpoint Test R: Continuous Or Intermittent Tone When No Obstacles Or Fault Codes Are Present.
TSB 25-2103
Service Bulletin/Repair Instructions
This article supercedes TSB 23-2341 to update the production fix date.
TSB 25-2104
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2251 to update the labor times associated with the Service Procedure from M-time to AP-time.
TSB 25-2105
Service Bulletin/Repair Instructions
This article supersedes TSB 25-2048 to update the labor time description.
24N04- S1
Other
Customer Satisfaction Program 24N04 – Supplement #1 Certain 2021-2023 Model Year F-150 HEV and 2022-2023 Model Year Maverick HEV Vehicles Replacement of Exhaust Gas Heat Recovery System If Failed
TSB 25-2069
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit may exhibit the trailer brake gain amount not displaying in the IPC when depressing the trailer brake control switch, but the trailer brakes still perform correctly and are adjusted when using the switch.
SSM 53454
Service Bulletin/Repair Instructions
Some 2021-2025 F-150 Built on or before 01-Feb-2025 and 2024 F-Super Duty vehicles equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function.
TSB 25-2048
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * General system performance/stability/intermittent system reboot * Intermittent wireless Apple CarPlay or Android Auto function * Phone related concerns with intermittent no audio or static * Navigation/global positioning system (GPS) related concerns through Apple CarPlay and Android Auto * Alexa function consistency and stability
TSB 25-2045
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2141 to update the Service Procedure. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Clicking sound coming from shifter after it is placed and kept in reverse, neutral or drive position (2024 only) * Shifter will not shift out of park/into park * Shifter will not shift out of gear * Shifter will not stow/unstow * Shifter will move past the park position * Loose shifter lever arm at pivot * Illuminated powertrain malfunction (wrench) indicator * DTC P0929:77, P0929:00, P0929:07 and/or P0929:9A This may be due to a faulty GSM and/or connector C211 pin push out on circuit CCB61 or an open on circuit CCB61, between the anti-lock brake system (ABS) module and the body control module (BCM). Note: If the gear shifter lever will not shift into park, the transmission will automatically shift into park when the Return to Park function is triggered.
24-OTA PT-24.22.8 F-150
Over The Air
Quality Improvements Include- - Optimized AC compressor speed for more consistent airflow through the vents. -Addresses false cylinder misfire DTC
24-OTA PT-24.15.9 F-150
Over The Air
Quality Improvements Include- - Optimized AC compressor speed for more consistent airflow through the vents. -Addresses false cylinder misfire DTC
SSM 53305
Service Bulletin/Repair Instructions
Some 2017-2025 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving.
TSB 24-2436
Service Bulletin/Repair Instructions
Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: • Harsh engagement • Delayed engagement • Harsh shift • Delayed shift
TSB 24-2442
Service Bulletin/Repair Instructions
Some 2021-2024 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit a "12V Battery State of Charge Low" or "Charging System Service Soon" Message displayed in the IPC and/or "Remote Features Disabled To Preserve Battery" in FordPass.
TSB 24-2443
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 non-Lightning vehicles equipped with the minor feature code HUKAJ (400 watt DC/AC inverter system with a pickup bed AC power outlet socket) may experience the DC/AC inverter system inoperative with DTC B1330:9A stored in the BCM.
SSM 53236
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 non-Lightning, 2022-2024 F-150 Lightning/Expedition/Navigator, and 2024 Ranger vehicles may exhibit a "trailer brake module fault" message in the instrument panel cluster (IPC) with diagnostic trouble codes (DTCs) U0137 and/or U0252 stored in the body control module (BCM),
SSM 53230
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit diagnostic trouble code (DTC) U023A:08 with the automatic high beam feature operating correctly after reprogramming the steering column control module (SCCM).
SSM 53223
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 SuperCab vehicles with a 163 in. wheelbase equipped with a fixed rear parking aid camera but not the 360 degree view system, may exhibit a "Reverse Brake Assist Not Available See Manual" message in the instrument panel cluster (IPC) and diagnostic trouble code (DTC) B115E:78 stored in the image processing module (IPMA) after the camera alignment procedure was unable to complete.
24B47 S1
Other
Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software
24N04 S1
Other
Certain 2021-2023 Model Year F-150 HEV and 2022-2023 Model Year Maverick HEV Vehicles Replacement of Exhaust Gas Heat Recovery System If Failed
SSM 53174
Service Bulletin/Repair Instructions
Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
TSB 24-2404
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may experience an "Active Air Dam System Fault See Manual" warning message in the IPC and/or DTC C0604:00 stored in the PCM
OTA DDM-24.11.5 F-150
Over The Air
Quality improvements include: -Robustness action to reduce false bounce back occurrences
OTA SYNC-24.2.1.6.1 F-150
Over The Air
Quality improvements include: -Addresses Accessory Protocol Interface Module reboot at start up
23H07 - Script
Other
Ford Customer Relationship Center (CRC) phone call to Customers – Communication Script and FAQ relating to 23H07 Harvest program
OTA ECG-24.2.5.6.3 F-150
Over The Air
Quality improvements include: -Improve battery state of charge drainage issue due to Electronic Control Unit key off load events. -SYNC screen will display correct software update status. -Software update task will be automatically terminated after trigger expiration date
SSM 53088
Service Bulletin/Repair Instructions
Some vehicles equipped with SYNC4 may exhibit one or more of the following symptoms after all currently available accessory protocol interface module (APIM) software updates have been performed.
TSB 24-2331
Service Bulletin/Repair Instructions
Some 2018-2024 F150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L EcoBoost or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
SSM 53061
Service Bulletin/Repair Instructions
Some 2021-2024 F-150 and 2023-2024 F-Super Duty vehicles may exhibit an inoperative A/C system that only blows warm air with diagnostic trouble code (DTC) P2CFC stored in the body control module C (BCMC).
OTA ECG 24.2.4.10.1 F-150
Over The Air
Quality improvements include: Networking quality for a better experience with software updates
SSM 53040
Service Bulletin/Repair Instructions
While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
SSM 53037
Service Bulletin/Repair Instructions
Some 2021-2024 F-150 non-Lightning vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P2122, P2123, P2127, P2128, and/or P2138 stored in the powertrain control module (PCM).
SSM 53018
Service Bulletin/Repair Instructions
Some 2021-2024 Ford and Lincoln vehicles may exhibit diagnostic trouble codes (DTCs) U2100 and/or U3002 stored in the cruise control module (CCM), side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), side obstacle detection control module C (SODCMC) and/or side obstacle detection control module D (SODCMD) after a module replacement.
24-OTA SU 10.1.0 F-150
Over The Air
Quality improvements include: -Trailer Maintenance Menu will appear on the Towing Menu and User will be able to enable and disable Trailer Maintenance Reminders. -Customer will be able to use the Charge Assist application at all times to find the public charging locations.
24N04
Service Bulletin/Repair Instructions
In some of the affected vehicles, the printed circuit board within the EGHR actuator housing may fail due to water ingress, causing the EGHR valve to become stuck in position, and illuminating the Malfunction Indicator Light (MIL). In addition, for F-150 only, the EGHR coolant inlet port may break and cause engine coolant to leak out of the vehicle’s cooling system
SSM 53003
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 hybrid vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2C22, P2C23, P237C, P237D, P237E and/or P237F in the powertrain control module (PCM).
TSB 24-2304
Service Bulletin/Repair Instructions
Various Vehicles Equipped With A 10R80 Automatic Transmission - Harsh/Delayed Engagement And/Or Harsh/Delayed Shift - Built On Or Before 15-Aug-2022
OTA23-PU0813-DOR-UP2F-150
Over The Air
Quality improvements: -Prevent vehicles experiencing loss of driver frontal switch pack control .
SSM 52925
Service Bulletin/Repair Instructions
Some 2020-2024 Explorer/Aviator/Corsair, 2021-2024 F-150/Bronco, 2023-2024 F-Super Duty, and 2024-2025 Nautilus vehicles may experience the overhead console sunglass bin cannot be locked in a closed position.
SSM 52914
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 Raptor/Tremor vehicles may exhibit diagnostic trouble code (DTC) U023A:08 after reprogramming the SCCM.
TSB 24-2257
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with 3.5L PowerBoost engine and built on or before 30-Sep-2021 may experience a reduced engine power condition with an illuminated MIL and DTC P0299, P0301, P0302 and/or P0303 stored in the PCM.
TSB 24-2267
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 non-Raptor/non-Tremor vehicles may exhibit DTC U023A:08 in the SCCM after reprogramming the SCCM.
TSB 24-2295
Service Bulletin/Repair Instructions
Some 2021-2024 F-150 vehicles equipped with a 3.5L PowerBoost engine, may exhibit a "12V Battery State of Charge Low" or "Charging System Service Soon" Message displayed in the IPC and/or "Remote Features Disabled To Preserve Battery" in FordPass. Some vehicles may also exhibit DTC B11D9:09 and a Sync Screen message of "System Off To Save Battery".
SSM 52882
Service Bulletin/Repair Instructions
Unable To Update APIM, TCU Or GWM With FDRS And USB Drive - TSB 22-2404 Module Recovery App No Longer Available on FDRS
OTA SU 2.6.3 F-150
Over The Air
Quality improvements include: -Feature that confirms all required settings are reset correctly during a remote factory reset.
SSM 52852
Service Bulletin/Repair Instructions
018-2024 F-150/F-Super Duty - Tailgate Step Binds/Will Not Open Or Opens/Pops Up While Driving
SSM 52838
Service Bulletin/Repair Instructions
2021-2023 F-150 - SuperCab With 163 Inch Wheelbase - Fixed Rear Parking Aid Camera (Non-360 Degree Camera) - DTC B115E:78 Stored In The IPMA And Unable To Complete Camera Alignment.
24-OTA SU 10.1.0 F-150
Over The Air
Quality improvements include: -Trailer Maintenance Menu will appear on the Towing Menu and User will be able to enable and disable Trailer Maintenance Reminders. - Charge assist / Public Charging is available by default application to customer. - Customer will be able to use the Charge Assist application at all times to find the public charging locations.
24N02
Service Bulletin/Repair Instructions
Certain 2021 Model Year F150 Vehicles with 3.0L Diesel Engines 3.0L Diesel Particulate Filter (DPF) Replacement
ECG-24.2.5.6.1 F-150
Over The Air
Quality Improvements include: - Addresses potential vehicle no start after OTA update.
TSB 24-2252
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator and 2021-2023 F-150 vehicles equipped with a 10R80 MHT transmission may exhibit harsh/delayed engagements and/or harsh/delayed shifts, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
TSB 24-2254
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer, 2020-2023 Transit, 2021-2022 F-150, 2021-2022 Mustang and 2022 Expedition/Navigator vehicles equipped with a 10R80 transmission (excluding hybrid) may exhibit harsh/delayed engagements and/or harsh/delayed shifts, an illuminated MIL with DTC P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the PCM or TCM. This may be due to axial movement of the CDF clutch cylinder (7H351) sleeve causing hydraulic circuit leaks. To correct the condition, follow the Service Procedure to verify hydraulic circuit leakage and replace the CDF clutch cylinder (7H351) if necessary.
TSB 24-2251
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2087 to update the vehicle lines, model years affected, action and service procedure. Some 2021-2024 Mustang Mach-E/F-150, 2022-2024 F-150 Lightning/Expedition/Navigator, 2023-2024 Corsair vehicles may exhibit an inoperative BlueCruise and lane centering with DTCs U2018:51 stored in the camera module - rear (CMR) and U0565:86 stored in the image processing module A (IPMA) without DTC U3000:49 stored in the CMR. This may be due to the software level of the CMR. To correct the condition, follow the Service Procedure to reprogram the CMR module using the latest software level of the Ford Diagnosis and Repair System (FDRS).
TSB 24-2253
Service Bulletin/Repair Instructions
Some 2021-2024 F-150 non-Lightning vehicles may exhibit a condition where the SelectShift®/SelectShift transmission will downshift to a lower gear when in drive (D) and shifting to a higher gear will be unavailable in the IPC. Downshifting may continue, when safe entry conditions are met for each gear, and the IPC display will show the available gears counting down one by one as the vehicles' speed and engine rpm decreases. This may be due to a chafed wire harness in the SelectShift® +/- circuit. To correct the condition, follow the Service Procedure to repair the circuit.
SSM 52772
Service Bulletin/Repair Instructions
Some 2020-2024 F-150, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to a stuck internal component of the variable cam timing (VCT) unit.
SSM 52774
Service Bulletin/Repair Instructions
Some 2020-2024 Escape/Explorer, 2021-2024 F-150, 2022-2024 Maverick and 2024 Nautilus vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the technician to verify the low voltage connections when no actual fault is present. This may be due to the software level of the Midtronics xRC-3363 High Voltage Battery Rescue Charger.
SSM 52742
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 hybrid vehicles equipped with a 3.5L PowerBoost engine and 2022-2023 Maverick full hybrid electric vehicles (FHEVs) may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2C22, P2C23, P237C, P237D, P237E and/or P237F in the powertrain control module (PCM). This may be due to the exhaust heat exchanger actuator.
SSM 52738
Service Bulletin/Repair Instructions
Some 2021-2024 Bronco/F-150 (non-Lightning) vehicles may exhibit a "Check Charging System" message in the instrument panel cluster (IPC) while the charging system is fully operational and there are no diagnostic trouble codes (DTC) stored related to the charging system. This may be due to the customer using an aftermarket programmer to change body control module (BCM) configuration.
SSM 52721
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with an 8 speaker system (minor feature code IDBAF) may exhibit poor sound quality or distorted sound from all speakers. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This may be due to a recent update delivered over-the-air (OTA).
SSM 52719
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles and 2024 F-150 Lightning vehicles may exhibit modules on the high-speed controller area network 2 (HS-CAN2), high-speed controller area network 3 (HS-CAN3), high-speed controller area network 4 (HS-CAN4) and/or the medium-speed controller area networks (MS-CAN) not responding to the Ford Diagnosis and Repair System (FDRS) and the modules on these networks fail the network test without any diagnostic trouble codes (DTCs) tied to the affected modules. The modules on the flexible data rate controller area network 2 (FD-CAN1) and the high-speed controller area network 1 (HS-CAN1) will communicate with the FDRS. Vehicles equipped with a power opening/closing tailgate may also exhibit an intermittent inoperative power tailgate. This may be due to the gateway module A (GWM) not being configured properly. To correct this condition, download and run the GWM - Gateway Module A (GWM) Configuration application using the latest version of the FDRS. For claiming, use causal part number 14G490 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
TSB 24-2212
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2168 to address revised software for 2022-2023 HVAC modules. Some 2021-2023 F-150 vehicles equipped with a gasoline, hybrid or flex fuel engine (non-Lightning, non-diesel) may exhibit inoperative A/C, lack of air flow, and/or evidence of the evaporator freezing. This may be due to the software level of the PCM and heating, ventilation and air conditioning (HVAC) module. To correct this condition, follow the Service Procedure to reprogram the PCM and HVAC module to the latest software level via the Ford Diagnosis and Repair System (FDRS)
24-OTA-DSP-24.AE.AK F-150
Over The Air
Quality improvements include: -Robustness action to improve the Audio sound system.
SSM 52656
Service Bulletin/Repair Instructions
Some 2021-2024 F-150/Bronco and 2023-2024 Escape/F-Super Duty vehicles built with SYNC 4 require a connected phone with Android Auto or Apple CarPlay active to enable voice interactions and use of the steering wheel voice control button. This is due to the affected vehicles not having built in voice interactions capability. Vehicles with built in voice interaction capability can be identified as also being equipped with the built in connected navigation feature which includes a navigation tab on the center display screen. Diagnostics should only be performed for voice interactions on vehicles equipped with built in voice interaction capability or with Android Auto or Apple CarPlay active.
TSB 24-2189
Service Bulletin/Repair Instructions
Some 2021-2024 F-150 non-Raptor vehicles equipped with 4WD and ESOF transfer case (minor feature code FMLAS) may exhibit an intermittent grinding/hum/rumble noise from the front wheel area while in 2WD that goes away when the vehicle is put into 4WD. These vehicles will also have no diagnostic trouble codes (DTCs) stored in the transfer case control module (TCCM). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This may be due to incomplete disengagement of the integrated wheel end (IWE) actuator assemblies. To correct this condition, follow the Service Procedure to replace IWE actuator assemblies
SSM 52633
Service Bulletin/Repair Instructions
Some 2020-2024 Escape/Corsair, 2021-2024 Bronco Sport/F-150, and 2022-2024 Maverick vehicles may exhibit a condition where the door(s) do not open using the exterior door handle(s). This may be due to an enabled door reinforcement inertia lock within the exterior door handle. This condition occurs when the doors are closed or opened with excessive force. To correct this condition, follow the door reinforcement inertia lock rest procedure that has been added to Section 501-14 of the Workshop Manual under General Procedures. For claiming, use causal part 78219A64.
SSM 52610
Service Bulletin/Repair Instructions
Some 2021-2024 F-150 and 2023-2024 Expedition/Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit a rattle/scraping noise from the bellhousing area on start-up. This may be due to the torque converter studs contacting the engine-to-transmission spacer plate (separator plate). To correct this condition, remove the transmission and flexplate and inspect the engine-to-transmission spacer plate and torque converter studs for wear/damage. If wear/damage is found, replace the engine-to-transmission spacer plate. Refer to Workshop Manual (WSM) Section 303-01 Engine - 3.5L EcoBoost (BM), Removal and Installation, Crankshaft Rear Seal. When reinstalling the starter motor, make sure the starter is flush with the engine-to-transmission spacer plate prior to tightening the studbolts. Failure to do so may result in damaging the newly installed engine-to-transmission spacer plate.
SSM 52607
Service Bulletin/Repair Instructions
Some 2021-2024 F-150 non-Lightning vehicles may exhibit turn signal indicators on the instrument panel cluster (IPC) flashing fast when activated after running the IPC - Towbar Configuration application using the Ford Diagnosis and Repair System (FDRS) scan tool without any exterior turn signals being inoperative. The exterior turn signals will function normally. The IPC - Towbar Configuration application has recently been updated to correct this issue. To correct this condition, download and rerun the latest version of the IPC - Towbar Configuration application using the latest software level of the FDRS scan tool.
OTA BCM-24.6.RF-150
Over The Air
Quality improvements include: -Disable Electric Brake Boost power derate to improve the false positive 'Check Brake System' and 'Charging System Service' warning messages. -Disables the False positive “Charging System Service Soon” and “12V Battery State of Charge Low” warning messages in the cluster.
TSB 24-2168
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2126 to address the revised software and include affected 2023 3.3L vehicles. Some 2021-2023 F-150 vehicles equipped with a gasoline, hybrid or flex fuel engine (non-Lightning) may exhibit inoperative A/C, lack of air flow, and/or evidence of the evaporator freezing. This may be due to the software level of the PCM and heating, ventilation and air conditioning (HVAC) module. To correct this condition, follow the Service Procedure to reprogram the PCM and HVAC module to the latest software level via the Ford Diagnosis and Repair System (FDRS).
TSB 24-2176
Service Bulletin/Repair Instructions
This article supersedes TSBs 24-2100 and 24-2070 to add 2023 F-150 vehicles, update the TSB Issue statement and the TSB Service Procedure. Some 2021-2023 F-150, 2022-2023 Expedition/Navigator/Mustang and 2020-2023 Transit/Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
SSM 52574
Service Bulletin/Repair Instructions
Some vehicles equipped with SYNC4 may exhibit one or more of the following symptoms after all currently available accessory protocol interface module (APIM) software updates have been performed. - General system performance, stability, and intermittent system reboots. - Intermittent Wireless CarPlay or Android Auto function. - Phone related concerns with intermittent No Audio or Static. - Navigation/global positioning system (GPS) related concerns through CarPlay and Android Auto. - Alexa function consistency and stability. These symptoms may be due to the software in the APIM. Replacing the APIM will not resolve these symptoms for the customer. Before returning the vehicle to the customer, review the procedures within Workshop Manual, Section 415-00 and ensure the latest APIM software is installed. Refer to General Service Bulletin (GSB) 23-7146 for help determining the latest available level of software. IMPORTANT: some module software updates will only display as available on Ford Diagnosis and Repair System (FDRS) after prerequisite modules are updated. This may require the technician to update certain modules multiple times during the service visit, before the latest APIM software is accessible in FDRS. If symptoms continue after latest APIM software has been installed, inform customers that Ford is working on additional software enhancements which are expected to be delivered over-the-air (OTA) by Q4 2024 on F-150, F-150 Lightning, Mustang Mach-E, Mustang, Escape, Corsair, Expedition, Navigator, Bronco, Mustang, and 2023-2024 F-Super Duty. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. For all other vehicles with SYNC4, schedule a service visit for customers in October 2024, when the updated APIM software is expected to be available to dealers. Monitor OASIS for additional information.
TSB 24-2164
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may not be able to complete a state emissions test due to the vehicle not being identified and/or not communicating with the emissions testing equipment. This may be due to the gateway module A (GWM). To correct the condition, follow the Service Procedure to reprogram the GWM software using the latest software version of the Ford Diagnosis and Repair System (FDRS) scan tool.
SSM 52548
Service Bulletin/Repair Instructions
Various vehicles equiped with 10R80/10R80 MHT/10R100/10R140 transmissions may require replacement of the seal kits (7153) when internal repairs are being performed. These kits come with 4 wheel drive (4WD) seals and will no longer include the 2WD seals. When working on a 2WD vehicle, any 2WD seals must be ordered separately. Refer to the parts catalog for the proper 2WD seals required.
SSM 52543
Service Bulletin/Repair Instructions
Some 2021-2024 F-150-3.5L FHEV, 2020-2024 Explorer 3.3L FHEV, 2020-2024 Escape 2.5L FHEV, and 2022-2024 Maverick 2.5L FHEV vehicles may exhibit an illuminated MIL with DTC P237F and/or P2C23 stored in the powertrain control module (PCM) and no affect on drivability. This may be due to seal damage, corrosion and/or water intrusion in the exhaust coolant temperature (ECT) sensors 3 and/or 4 connector. Visual inspection should be completed on ECT3 and ECT4 sensors and mating connections for seal damage, water intrusion, and corrosion. If seal damage, water intrusion or corrosion is present, repair per cell 5 of the Wiring Diagram, then apply Motorcraft® XG-12 Electrical Grease to the female/vehicle side of the harness. This inspection of ECT3 and ECT4 sensors should be completed prior to starting the appropriate pinpoint test in Section 303-03 of the Workshop Manual (WSM). If DTCs P237F and/or P2C23 do not return, no further action is necessary and the replacement of the entire exhaust heat exchanger assembly is not required. If P237F and/or P2C23 returns, follow the pinpoint test in Section 303-03 of the WSM for further diagnostics.
21G01 S4
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360™ Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) - BlueCruise Module Programming
TSB 24-2126
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2093 to address the revised software and include affected 3.5L FHEV vehicles. Some 2021-2023 F-150 vehicles equipped with a gasoline, hybrid or flex fuel engine (non-Lightning) except 2023 F-150 with 3.3L may exhibit inoperative A/C, lack of air flow, blows warm, and/or evidence of the evaporator freezing. This may be due to the software level of the PCM and heating, ventilation and air conditioning (HVAC) module.
TSB 24-2122
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2276 to update the Title, Issue Statement, and Action Statement to clarify the vehicle applications. Some 2021-2023 F-150 vehicles equipped with a 2 kilowatt (kW) (not 400 watt (W)) direct current/alternating current converter module A (DCACA) inverter (minor feature code HUKAK) may exhibit an illuminated tire pressure monitoring system (TPMS) indicator with diagnostic trouble code (DTC) B124D:02 stored in the BCM. This may be due to the DCACA inverter causing radio frequency interference (RFI). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS).
SSM 52483
Service Bulletin/Repair Instructions
Some 2018-2019 Explorer and 2018-2024 Transit/F-150/Expedition/Navigator vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). Diagnosis should include checking for an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Confirm FPCM connector (Explorer - C3239, Transit - C433, F-150 - C460/C4336, Expedition/Navigator - C433/C4033) is fully seated and inspect applicable grounds (Explorer G302, Transit - G401, F-150 - G401, Expedition/Navigator - G403/G406) prior to performing guided diagnostics or replacing any components.
SSM 52476
Service Bulletin/Repair Instructions
All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
SSM 52466
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit DTCs B1D08 And/Or B1D09 stored in the trailer module (TRM) with a Trailer Brake System Fault See Manual message in the instrument panel cluster (IPC) when a trailer is not connected to the vehicle. This may be due to water intrusion at the back side of the trailer tow connector. Disconnect connector C4099 from the back of the trailer tow connector (14489). Inspect connector C4099 and the mating socket on the back of the trailer tow connector for signs of corrosion or damage. If corrosion or damage is present at either connector, replace both the female side of the C4099 connector using service pig tail kit (3U2Z-14S411-JXC) and the trailer tow connector. If corrosion or damage is not present, refer to the Workshop Manual (WSM) Section 417-01 Exterior Lighting, Diagnosis and Testing for additional diagnosis. For claiming, use causal part 13A576 and applicable labor operations in Section 01 of the Service Labor Time Standards (SLTS) Manual.
SSM 52468
Service Bulletin/Repair Instructions
Some 2021-2024 F-150 vehicles may exhibit a side door ajar and/or a hood ajar warning message displayed in the instrument panel cluster (IPC) with or without diagnostic trouble codes (DTC) P166B, B1175, B1176, B11C1 and/or B11C0. This may be due to a misalignment of the the door or hood and/or their strikers. Before attempting any component diagnosis or replacement, check the door and/or hood and their strikers for proper alignment. Refer to Workshop Manual (WSM), Section 501-03 alignment procedures. If the doors and hood are properly aligned, continue with normal diagnostics.
TSB 24-2113
Service Bulletin/Repair Instructions
Some 2021 F-150 Non-Raptor vehicles may exhibit inoperative highbeam(s) after using the Ford Diagnosis and Repair (FDRS) scan tool to perform the BCM - Local Interconnect Network (LIN) New Module Initialization application and cannot complete BCM configuration with DTCs B14E5:55 and/or B14E7:55 stored in the BCM. This may be due to the configuration of the BCM.
SSM 52447
Service Bulletin/Repair Instructions
Some 2020-2024 F-150 and 2021-2024 Bronco vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to a stuck internal component of the variable cam timing (VCT) unit. To correct the condition, replace all 4 of the VCT units following Workshop Manual (WSM), Section 303-01. For claiming, use causal part 6C525 and applicable labor operations in Section 6 of the Service Labor Time Standards (SLTS) Manual. If labor times are not available, claim M-time.
OTAPU0302CLSTBG
Service Bulletin/Repair Instructions
Quality improvements include: -Trailer brake gain in towing menu output will show under cluster.
SSM 52410
Service Bulletin/Repair Instructions
Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
TSB 24-2097
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 non-Lightning vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator and Service Vehicle Soon message in the instrument panel cluster (IPC) with diagnostic trouble code (DTC) U031D in the powertrain control module (PCM) and no other drivability concerns. This may be due to the configuration of the PCM.
TSB 24-2100
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2059 to update the Service Procedure LTIS statement. Some 2021-2022 F-150, 2022-2023 Expedition/Navigator/Mustang and 2020-2023 Transit/Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) that are stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
TSB 24-2093
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a gasoline or flex fuel engine (non-Lightning/non-PowerBoost) may exhibit inoperative A/C, lack of air flow, blows warm, and/or evidence of the evaporator freezing. This may be due to the software level of the PCM and heating, ventilation and air conditioning (HVAC) module.
OTAPU0226-SAPT F
Service Bulletin/Repair Instructions
Quality improvements include: -Disable the DID configuration that is causing a False Positive DTC. It is a DID Configuration update only.
SSM 52371
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 non-Lightning vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator and Service Vehicle Soon message in the instrument panel cluster (IPC) with diagnostic trouble code (DTC) U031D in the powertrain control module (PCM) and no other drivability concerns. This may be due to the configuration of the PCM. To correct this condition, run the PCM - Disable Pro Trailer Hitch Assist application using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool.
OTAPU10246CHAUDF
Service Bulletin/Repair Instructions
Quality Improvements include: - Fix the infrequent random audio noises issue and improve the audio quality of the vehicle.
OTAPU1009SSNS-F
Service Bulletin/Repair Instructions
Quality Improvements include: -Eliminates potential Emergency Parking Brake activation when wire harness experience a short. -Robustness action in operation of vehicle to detect low-state-of-charge battery and prevent engine stall, as well as provide improved warning to customers when low-state-of-charge conditions exist.
TSB 24-2059
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2351 to remove 2023 F-150 10R80 and 10R80 MHT vehicle applications. The 2023 F-150 10R80 and 10R80 MHT vehicles will be the subject of a separate article. Some 2021-2022 F-150, 2022-2023 Expedition/Navigator/Mustang and 2020-2023 Transit/Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes that are stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
SSM 52349
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit DTC C0604:00 stored in the powertrain control module (PCM) and may have an Active Air Dam System Fault See Manual message displayed in the instrument panel cluster (IPC). To correct this condition, clear and retest for the DTC C0604:00. If DTC C0604:00 returns, refer to Workshop Manual (WSM) Section 501-19 Bumpers, Diagnosis and Testing for additional diagnosis.
SSM 52334
Service Bulletin/Repair Instructions
Some 2011-2024 Mustang and F-150 vehicles equipped with a 5.0L engine may exhibit a tick tap and/or typewriter ticking noise at idle after an engine oil change. It is often referred to as typewriter noise because of its similarity to the sound of a mechanical typewriter. The noise in question may be heard on some engines when engine temperatures reach 150°F (65°C) or higher and engine speed is at idle up to approximately 1700 RPM. It can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. The typewriter noise tick rate can be faster or slower and is not detrimental to the engine function or durability and has no short or long term effects on the engine. This an operating characteristic of the 5.0L engine and no repairs should be attempted. This information along with an example audio clip has been added to the WSM Section 303-00 Engine System General Information > Diagnosis and Testing > Engine > PPT F > Step F2.
SSM 52335
Service Bulletin/Repair Instructions
For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
SSM 52328
Service Bulletin/Repair Instructions
Some 2021-2024 Bronco/F-150, 2023-2024 Escape/F-Super Duty vehicles equipped with SYNC 4 may experience a concern during accessory protocol interface module (APIM) programming where the vehicle's center display screen indicates USB Error. This may be due to a lack of memory space available to perform the APIM software update. If it is a memory concern, the Ford Diagnosis and Repair System (FDRS) will provide an option to delete the voice application. Re-enter the module programming and when prompted, do not select first option - SYNC Module (APIM) Software Update, select the second option - Delete Voice Application(s) From Module. Once deleted, run the SYNC Module (APIM) Software Update as directed, this will update the software and automatically reload the voice app. If the voice delete option is not available, continue with normal diagnostics in the Workshop Manual, Section 418.
SSM 52313
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit DTCs B1D08:11 and/or B1D09:11 stored in the trailer module (TRM) with a Trailer Brake System Fault See Manual message in the instrument panel cluster (IPC) when a trailer is not connected to the vehicle. This may be due to water intrusion at the back side of the trailer tow connector. Inspect connector C4099 and the trailer tow connector (14489) for signs of corrosion or damage. If corrosion or damage is present at either connector, replace the female side of the C4099 connector using service pig tail kit (3U2Z-14S411-JXC) and the trailer tow connector. If corrosion or damage is not present, refer to the Workshop Manual (WSM) Section 417-01 Exterior Lighting, Diagnosis and Testing for additional diagnosis. For claiming, use causal part 14489 and applicable labor operations in Section 01 of the Service Labor Time Standards (SLTS) Manual.
SSM 52314
Service Bulletin/Repair Instructions
During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
SSM 52295
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 and 2023-2024 Expedition/Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit a rattle/scraping noise from the bellhousing area on start-up. This may be due to the torque converter studs contacting the engine-to-transmission spacer plate (separator plate). To correct this condition, remove the transmission and flexplate and inspect the engine-to-transmission spacer plate and torque converter studs for wear/damage. If wear/damage is found, replace engine-to-transmission spacer plate. Refer to Workshop Manual (WSM) Section 303-01 Engine - 3.5L EcoBoost (BM), Removal and Installation, Crankshaft Rear Seal. When reinstalling the starter motor, be sure the starter is flush with the engine-to-transmission spacer plate prior to tightening the studbolts. Failure to do so may result in damaging newly installed engine-to-transmission spacer plate.
SSM 52279
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit DTCs B1D08:11 and/or B1D09:11 stored in the trailer module (TRM) with a Trailer Brake System Fault See Manual message in the instrument panel cluster (IPC) when a trailer is not connected to the vehicle. This may be due to water intrusion at the back side of the trailer tow connector. Inspect connector C4099 for signs of corrosion or damage. If corrosion or damage is present, replace the female side of the C4099 connector using service pig tail kit (3U2Z-14S411-JXC) and the trailer tow connector. If corrosion or damage is not present, refer to the Workshop Manual (WSM) Section 417-01 Exterior Lighting, Diagnosis and Testing for additional diagnosis. For claiming, use causal part 14489 and applicable labor operations in Section 01 of the Service Labor Time Standards (SLTS) Manual.
TSB 24-2039
Service Bulletin/Repair Instructions
This article supersedes TSB 24-2020 to add minor feature code HUKAJ to the required vehicle criteria. Some 2021-2023 F-150 vehicles equipped with the minor feature code HUKAJ (400 watt direct current/alternating current (DC/AC) inverter system with a pickup bed alternating current (AC) power outlet socket) may experience the DC/AC inverter system inoperative with diagnostic trouble code (DTC) B1330:9A stored in the body control module (BCM). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This may be due to a connection issue at C4628
SSM 52244
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost hybrid engine, 2020-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020-2023 Aviator vehicles equipped with a 3.0L hybrid engine may exhibit a malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM) and auto start/stop disabled. This may be due to a loose wiring connection to the belt integrated starter generator (BISG). The Workshop Manual (WSM) has recently been updated to provide new direction for DTC P0A1E. Refer to the WSM, Section 303-06 Starting System, Diagnosis and Testing, Starting System for applicable diagnosis.
OTAPU1009-SS-NS
Service Bulletin/Repair Instructions
Software Update PU1009-SS-NS for 2021-2023 MY F-150 vehicles is now available. Quality Improvements include: - Robustness action in operation of vehicle to detect low-state-of-charge battery and prevent engine stall, as well as provide improved warning to customers when low-state-of-charge conditions exist. - Eliminates potential Emergency Parking Brake activation when wire harness experiences a short. - Robustness action to prevent potential line pressure driftÃÂ DTC from setting. -Eliminate potential ABS Yaw Rate Calibration issue. -Robustness action to alleviate the Nuisance SSN (Stop Safely Now) message from setting and vehicle should operate as expected in the next Key Start event. -Eliminates potential Emergency Parking Brake activation when wire harness experience a short.
OTAFPUPU1113UNX
Service Bulletin/Repair Instructions
Software Update 23-PU1113-UNX-DC for 2021-2023 MY F-150 vehicles is now available. Quality Improvements include - Restores TCU module DID vehicile specific configuration which were set to default values in previous OTA update.
SSM 52229
Service Bulletin/Repair Instructions
2020-2023 Escape/Explorer, 2021-2023 F-150 and 2022-2023 Maverick vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the technician to verify the low voltage connections, when no actual fault is present. This may be due to the software level of the Midtronics xRC-3363 High Voltage Battery Rescue Charger. To correct this condition, update the Midtronics xRC-3363 High Voltage Battery Rescue Charger to the latest software level by navigating to the Main Menu > Settings > About (i) then selecting the download button in the bottom right corner of the tool's screen.
SSM 52224
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit DTC U023A:08 after reprogramming the SCCM. Do not replace or reprogram the SCCM, image processing module A (IPMA) or their components for this condition at this time. This DTC does not alert the customer, will not affect vehicle durability or vehicle operation and no additional diagnosis or service is required for this condition at this time. Engineering is currently working on a solution for this condition that will reprogram the IPMA and is expected in Q2 2024. Monitor OASIS for additional information.
SSM 52218
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 non-Lightning vehicles may exhibit reduced power and/or lack of acceleration above 4000 revolutions per minute (RPM) and/or not being able to shift above 4000 RPM. This may be due to the missing retainers (service part number W714040-S300) from the air cleaner intake. Prior to performing other diagnostics, inspect the air cleaner intake to determine if the retainers are present and fully seated. If the retainers are not present, install as necessary. Refer to the Workshop Manual (WSM), Section 303-12C Intake Air Distribution and Filtering - 3.5L EcoBoost (BM), Removal and Installation, Air Cleaner, Removal, Step 4. If the retainers are present, or the missing retainers were replaced and the symptom is still present, refer to the WSM for additional diagnostics. For claiming, use causal part 9C675 and applicable labor operations in Section 06 of the Service Labor Time Standards (SLTS) Manual.
OTA 23PU1009SSNS
Service Bulletin/Repair Instructions
Software Update PU1009-SS-NS for 2023 MY F-150 vehicles is now available. Quality Improvements include: -Eliminate incorrect Fuel System Lean PCM Fault DTC/MIL setting. - Robustness action in operation of vehicle to detect low-state-of-charge battery and prevent engine stall, as well as provide improved warning to customers when low-state-of-charge conditions exist. - Eliminate potential ABS Yaw Rate Calibration issue. - Robustness action to prevent potential line pressure drift DTC from setting. - Eliminate False Positive Throttle DTC or MIL from setting - Eliminate potential ABS Yaw Rate Calibration issue. - Robustness action to alleviate the Nuisance SSN (Stop Safely Now) message from setting and vehicle should operate as expected in the next Key Start event - Eliminates potential Emergency Parking Brake activation when wire harness experience a short.
OTA23PU0630YAW
Service Bulletin/Repair Instructions
Software Update 23-PU0630-YAW-RT for 2021 MY F-150 vehicles is now available. Quality Improvements include: -Correct the Generator voltage desired (GENVDSD) parameter identification (PID) missing from the powertrain control module (PCM) PID list in the Ford Diagnosis And Repair System (FDRS) scan tool. Refer TSB 23-2154 - Robustness action in operation of vehicle to detect low-state-of-charge battery and prevent potential engine stall, as well as provide improved warning to customers when low-state-of-charge conditions exist. - Robustness action to prevent potential line pressure drift DTC P084B from setting. - Eliminate potential ABS Yaw Rate Calibration issue. - Robustness action to alleviate the Nuisance SSN (Stop Safely Now) mesage from setting and vehicle should operate as expected in the next Key Start event - Eliminates potential Emergency Parking Brake activation when wire harness experience a short.
TSB 24-2020
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2367 to revise Step 8 of the Service Procedure. Some 2021-2023 F-150 vehicles equipped with a 400 watt direct current/alternating current (DC/AC) inverter system with a pickup bed alternating current (AC) power outlet socket may experience the DC/AC inverter system inoperative with diagnostic trouble code (DTC) B1330:9A stored in the body control module (BCM). This may be due to a connection issue at C4628
TSB 23-2427
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2240 to to add labor operation H and correct parts list. Some 2021-2023 F-150 vehicles may exhibit a no crank/no start with a battery draw and air conditioning (A/C) clutch engaged at all times. This may be due to an opened diode in the A/C clutch field coil damaging the output driver (field effect transistor YFET) in the body control module C (BCMC). To correct the condition, follow the Service Procedure to replace the BCMC and A/C clutch field coil assembly.
TSB 23-2429
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2363 to add 2021-2022 vehicle model years, update the symptom and the causal part. Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P084B stored in the powertrain control module (PCM). This may be due to the software level of the PCM. To correct this condition, perform the Service Procedure below to reprogram the PCM to the latest software level via the Ford Diagnosis and Repair System (FDRS).
OTA SU7 P1 F150
Service Bulletin/Repair Instructions
Software Update SU7 P1 for 2021- 2023 MY F150 vehicles is now available. Quality improvements include: -21 MY Increases availability of BlueCruise. Ignition reset will not be necessary to reengage BlueCriuse. -21 MY Reduces false eyes-off warnings -22-23 MY Reduces erroneuos braking for objects that are not in the path for Rear Park Aid and Reverse Brake Assist features.
TSB 23-2416
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles not equipped with a 360 camera system (minor feature code J3KAB, found by double-clicking the top left vehicle identification number (VIN) on OASIS) may exhibit an inoperative rear camera on demand feature when the rear camera button is pressed. This may be due to the software level of the SYNC module (APIM). To correct this condition, follow the Service Procedure to update the APIM via a coordinated flash along with image processing module A (IPMA) and instrument panel cluster (IPC) to the latest software level.
SSM 52134
Service Bulletin/Repair Instructions
Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
TSB 23-2408
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.0L diesel engine and an 8 inch instrument panel cluster (IPC) display (minor feature code HKRAC, found by double-clicking the top left vehicle identification number (VIN) in OASIS) may exhibit an oil change minder feature that stays at 100% and does not decrease in the IPC. This may be due to the software level of the IPC. To correct this condition, follow the Service Procedure to update the APIM to the latest software level via a coordinated flash.
TSB 23-2407
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a direct current/alternating current converter module A (DCACA) inverter (minor feature code HUKAK) may exhibit a Pro Power Onboard Unavailable message in the vehilce center display screen with DTC B15DA:09 in the BCM. This may be due to the software level of the BCM and powertrain control module (PCM). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). To correct this condition, perform the Service Procedure below to reprogram the BCM and PCM to the latest software level via the Ford Diagnosis and Repair System (FDRS).
SSM 52100
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with autowipers may exhibit an inoperative rain-sensing wipers feature, even when the feature is turned on in the Vehicle Settings menu. This may be due to the software level of the steering column control module (SCCM). To correct this condition, reprogram the SCCM using the latest software level of the Ford Diagnosis and Repair System (FDRS) located under the SW Updates tab. For claiming, use causal part 3F791 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
OTAPU1009TLCCSM2
Service Bulletin/Repair Instructions
Software Update PU1009-TLC-CSM2 for 2021 F-150 vehicles is now available. Quality Improvements include: -improvement to trailer license plate lights illumination. -improvement to interior motion sensor alarm to prevent inadvertent alarms -enhancement to prevent alarm activation during inhibit OTA updates
TSB 23-2367
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2324 to add an additional model year. Some 2021-2023 F-150 vehicles equipped with a 400 watt direct current/alternating current (DC/AC) inverter system with a pickup bed alternating current (AC) power outlet socket may experience the DC/AC inverter system inoperative with diagnostic trouble code (DTC) B1330:9A stored in the body control module (BCM). This may be due to a connection issue at C4628. To correct the condition, follow the Service Procedure to inspect the connector and secure the harness.
OTAPU0813DORF150
Service Bulletin/Repair Instructions
Software Update PU0813-DOR-UP2 for 2021 F-150 vehicles is now available. Quality Improvements include: -Improved 1-touch up window performance -Mirror unfold button performance improvement -Heated mirror overtemp fix Reference 21B16. -Prevent vehicles experiencing loss of driver frontal switch pack control (window, mirror, rear window lockout, mirror-fold if equipped)) at low voltage.
SSM 52078
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit DTC U023A:08 after reprogramming the SCCM. Do not replace or reprogram the SCCM, image processing module A (IPMA) or their components for this condition at this time. This DTC does not alert the customer, will not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Engineering is currently working on a solution for this condition that will reprogram the IPMA and is expected in late December 2023. Monitor OASIS for additional information.
SSM 52074
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function. These may be due to a calibration parameter in the driver door module (DDM) and/or passenger door module (PDM). To correct the condition, reprogram the DDM and PDM using the latest level of the Ford Diagnosis and Repair System (FDRS) scan tool then perform the Power Door Window Initialization procedure for both the DDM and the PDM. For claiming, use causal part number 14B291 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
TSB 23-2351
Service Bulletin/Repair Instructions
Some 2021-2023 F-150, 2022-2023 Expedition/Navigator, 2022-2023 Mustang, 2020-2023 Transit, 2020-2023 Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes. stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
OTASU6P2F-150
Service Bulletin/Repair Instructions
Software Update SU6 P2 for 2021 F-150 vehicles is now available. Quality improvements include: -Ford Blue Cruise Map expiration removal update. - Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing. - Selectable Drive Modes - prevent default to normal mode due to loss of communication with SYNC - Improved SYNC Display and single toggle addition to disable certain features that will help enhance your towing experience. - Improved instant voice feedback share feature -Addresses SYNC reboot issue may occurs after 2 hours of continuous use.
TSB 23-2341
Service Bulletin/Repair Instructions
This article supercedes TSB 22-2388 to update the Service Procedure and vehicle model years affected. Some 2021-2023 F-150 Raptor vehicles may experience a rattle noise from the exhaust at the exhaust tailpipe actuators. This may be due to the exhaust tailpipe actuator valves rattling inside the muffler assembly. To correct the condition, follow the Service Procedure to reprogram the powertrain control module (PCM) and install new exhaust tailpipe actuator and/or valve springs on the exhaust tailpipe actuator valves.
TSB 23-2345
Service Bulletin/Repair Instructions
Some 2021-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displaying imperial (feet and miles) units and not being able to change to metric (meters and kilometers) units. This may be due to the software level of the SYNC module (APIM). To correct this condition, follow the Service Procedure to update the APIM to the latest software level via a coordinated flash. NOTE: The APIM software update that addresses the symptom listed in this article may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
TSB 23-2347
Service Bulletin/Repair Instructions
This article supersedes TSB 23-2279 to update the Service Procedure. Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost hybrid engine, 2020-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020-2023 Aviator vehicles equipped with a 3.0L hybrid engine may exhibit a powertrain malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). This may be due to the belt integrated starter generator (BISG). To correct this condition, follow the Service Procedure to diagnose and repair this symptom.
SSM 52050
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 hybrid vehicles equipped with a 3.5L PowerBoost engine built on or before 01-Mar-2023 may exhibit an illuminated malfunction indicator lamp (MIL) with DTCs P237C, P2C22 and/or P2C23 in the powertrain control module (PCM). This may be due to the exhaust heat exchanger bypass control valve. To correct this condition replace the muffler inlet pipe. Refer to Workshop Manual (WSM), Section 309-00D Exhaust System - 3.5L V6 PowerBoost (CN), Removal and Installation. For claiming, use causal part 5A212 and applicable labor times in Section 05 of the Service Labor Time Standards (SLTS) Manual.
23H07
Service Bulletin/Repair Instructions
Certain 2021-2023 Model Year F150, 2022 Model Year F53/F59 Stripped Chassis, 2022-2023 Model Year F650/F750, 2023 Model Year Ranger, 2024 Model Year Econoline - Body Control Module (BCM) Replacement
21G01 Re-engage
Service Bulletin/Repair Instructions
Recall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.
SU6 P2 F150
Service Bulletin/Repair Instructions
Software Update SU6 P2 for 2021-2023 F-150 vehicles is now available. Quality Improvements include: -Robustness actions to improve steering column control module signal management to reduce battery drain contribution. - Improvement in automatic rain sensor function.
SSM 51972
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with an IPC with a 4.2 inch display and built with minor feature code HKRAB may experience a resetting of the trip odometer and MPG information after a key cycle. To confirm a vehicle is built with minor feature code HKRAB, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This condition may be due to the software level of the IPC. To correct this condition, reprogram the IPC to the latest software level using the Ford Diagnosis and Repair System (FDRS). Perform a brief road test after the software update to confirm the concern is no longer present. If the concern is still present, replace the IPC. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
SU6 P1 F150
Service Bulletin/Repair Instructions
Software Update SU6 P1 for 2021 - 2023 F150 is now available. Quality improvements include: - Digital owner Manual addition (2023MY Only) -Improved "Ask on Exit" pop- up functionality - Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing. - Selectable Drive Modes - prevent default to normal mode due to loss of communication with SYNC - Improved SYNC Display and single toggle addition to disable certain features that will help enhance your towing experience. - Improved instant voice feedback share feature
SSM 51950
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated powertrain malfunction (wrench) lamp with diagnostic trouble code (DTC) P084B stored in the powertrain control module (PCM)
SSM 51939
Service Bulletin/Repair Instructions
Some 2017-2023 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving. This may be identified as coming from the bellhousing and the front of the transmission fluid pan. The whine noise may become louder when the transmission is at operating temperature and may increase with engine revolutions per minute (RPM) in the park (P) position. A small amount of whine noise is considered to be characteristic of the 10R60/10R80/10R80 MHT/10R100 transmissions due to the offset gear drivetrain in the front support and has no effect on durability. Use the Report a Vehicle Concern link at the bottom of OASIS to submit a report if there is a customer concern of whine noise describing operating conditions and noise severity.
SSM 51937
Service Bulletin/Repair Instructions
Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
TSB 23-2276
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a direct current/alternating current converter module A (DCACA) inverter (minor feature code HUKAK) may exhibit an illuminated tire pressure monitoring system (TPMS) indicator with diagnostic trouble code (DTC) B124D stored in the BCM. This may be due to the DCACA inverter causing radio frequency interference (RFI). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). To correct this condition, follow the Service Procedure to confirm if the inverter is the source of RFI and mitigate the interference.
SSM 51926
Service Bulletin/Repair Instructions
Some 2021-2023 F-150, 2022-2023 Expedition vehicles equipped with 10 channel audio digital signal processing (DSP) module may exhibit a pop noise and/or static in the speakers at start up that cannot be turned down or off using the audio system controls. To confirm a vehicle is built with a 10 channel DSP module, verify the minor feature code, F-150 (IDBBQ)/Expedition (IDBAP or IDBBR), by reviewing the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS) website. To correct the condition, reprogram the DSP module to the latest software level using the Ford Diagnosis and Repair System (FDRS) diagnostic scan tool. For claiming, use causal part 18B849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
OTA SU4 P5 F-150
Service Bulletin/Repair Instructions
Software Update SU4 P5 for 2021 F-150 vehicles is now available. Quality Improvements include: - Various Apple Carplay quality improvements
SSM 51903
Service Bulletin/Repair Instructions
Some 2021-2023 Ford and Lincoln vehicles may exhibit DTCs U2100 and/or U3002 stored in the cruise control module (CCM), side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), side obstacle detection control module C (SODCMC) and/or side obstacle detection control module D (SODCMD) after a module replacement. DTC U2100 may set when the module has not been properly configured after replacement. DTC U3002 may set when the module has been configured with the incorrect VIN. To correct this condition, verify that the module storing the DTC has been installed following the applicable Workshop Manual (WSM) Removal and Installation procedure. If the DTC is still stored, download and run the Vehicle Identification Number (VIN) Write application found under Toolbox, Multi-Module tab in the Ford Diagnosis and Repair System (FDRS).
TSB 23-2279
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L hybrid engine, 2020-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020-2023 Aviator vehicles equipped with a 3.0L hybrid engine may exhibit a powertrain malfunction indicator lamp with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). This may be due to the belt integrated starter generator (BISG). To correct this condition, follow the Service Procedure to diagnose and repair this symptom.
TSB 23-2280
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit an illuminated airbag indicator light that may be accompanied by diagnostic trouble codes (DTCs) U3000:41 and/or U3000:54 in the occupant classification system module (OCSM) and/or B00A0:09, B00A0:63, B00A0:64 and/or B00A0:68 in the restraints control module (RCM).
SYNC LC ReDeploy
Service Bulletin/Repair Instructions
LC SYNC (8in screen) updates are being redeployed for 2021 F-150 vehicles. Quality improvements include: - Management of memory space to allow future updates. -Changing the default trailer profile trailer brake gain from 0 to 15 -Improvement for low power mode rearview camera distortion when the vehicle is shut off and restarted quickly without opening the vehicle doors. - Improvements to ""Secure My Assets"" and ""Auto Clock Update"
SSM 51893
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit all modules on the HS2, HS3, HS4 and MS CAN networks not responding to the Ford Diagnosis and Repair System (FDRS) and modules on these networks fail the network test. Modules on the FD1 and HS1 networks will communicate with the FDRS. Vehicles equipped with a power opening/closing tailgate may also exhibit an inoperative power tailgate. This may be due to a gateway module (GWM) that is not configured properly. To correct this condition, download and run the GWM - Gateway Module A (GWM) Configuration application. For claiming, use causal part number 14G490 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
SSM 51894
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit a lack of steering assist upon start-up along with a Steering Assist Fault message in the instrument panel cluster (IPC) with DTC U3001:68 and/or U3001:89 along with U3000:96 in the power steering control module (PSCM). This may be due to low battery voltage when attempting to start the vehicle. Power steering assist will be restored when battery voltage is at or above 12 volts and the DTCs are cleared. Replacement of the PSCM is not necessary. Flash the PSCM to the latest software level and clear the DTCs afterwards. Once cleared, cycle the ignition to verify normal system operation. If the DTCs return, refer to Workshop Manual Section 211-02 for normal diagnostics. For claiming, use causal part 3504 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
23-PU0407-BCDCFX
Service Bulletin/Repair Instructions
Priority Update 23-U0407-BCDC-FX for 2021 F-150 vehicles is now available. Quality Improvements include: - Various Apple Carplay quality improvements
23-PU0724-DOM-RS
Service Bulletin/Repair Instructions
Priority Update 23-PU0724-DOM-RS for 2021-2023 F-150 vehicles is now available. Quality Improvements include: - Various Apple Carplay quality improvements
TSB 23-2250
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2428 and 23-2176 to update the Issue, Action and Service Procedure. Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60/10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
SSM 51846
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles not equipped with a 360 camera system (feature code J3KAB, found by double-clicking the top left vehicle identification number (VIN) on OASIS) may exhibit an inoperative rear camera on demand feature when the rear camera button is pressed. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that a Ford Power-Up software update correcting this condition is currently being delivered OTA. Software will update automatically if vehicle connectivity is enabled in the vehicles settings and the OTA is scheduled by the customer using the center display screen. Schedule a service visit in November 2023 for customers who have disabled vehicle connectivity or report they did not receive the update by November 2023. Monitor OASIS for additional information.
SSM 51838
Service Bulletin/Repair Instructions
In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
TSB 23-2240
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit a no crank/no start with a battery draw and air conditioning (A/C) clutch engaged at all times. This may be due to an opened diode in the A/C clutch field coil damaging the output driver in the body control module C (BCMC). To correct the condition, follow the Service Procedure to replace the BCMC and A/C clutch field coil assembly.
23-PU0110-RAD-PS
Service Bulletin/Repair Instructions
Priority Update 23-PU0110-RAD-PS for 2021-2023 F-150 vehicles is now available. Quality Improvements include: -Keep Customer Programmed Station Presets during OTA updates.
SSM 51828
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit an inoperative windshield wiper motor condition with diagnostic trouble codes (DTCs) B130F:12 and/or B130F:14 stored in the body control module (BCM), and/or B1131:02 stored in the steering column control module (SCCM). This may be due to the connection at the windshield wiper motor connector. Refer to the Wiring Diagram, Cell 150 - Connector Views, C125 (Windshield Wiper Motor). Workshop Manual (WSM), Section 501-16, Wipers and Washers, Diagnosis and Testing, Pinpoint Test A has recently been updated to provide new direction for this diagnosis. Refer to the WSM, Section 501-16, Wipers and Washers, Diagnosis and Testing, Pinpoint Test A for applicable diagnosis.
SSM 51829
Service Bulletin/Repair Instructions
Some F-Super Duty and F-150 vehicles equipped with trailer tow mirror may exhibit various exterior rear view mirror functional concerns that require replacement after diagnosis. To properly determine if the defect is warrantable, cleaning and close inspection of the affected mirror may be required. To aid in proper warranty determination, the Rear-View Mirror Analysis general service bulletin (GSB) has been updated with a detailed cleaning procedure that should be followed prior to any inspection. New labor operations (17682ZZ or 17682ZZT) have been created that covers the cleaning and inspection process and may be used even if condition of failure is non-warrantable. Ford has inspected numerous returned parts and determined many cases are caused by damage which is unwarrantable and may be subject to chargeback. Refer to the latest version of the GSB on OASIS.
PU0110-RADPSF150
Service Bulletin/Repair Instructions
Priority Update 23-PU0110-RAD-PS for 2021 - 2023 F-150 vehicles is now available. Quality Improvements include: -Keep Customer Programmed Station Presets during OTA updates.
PU1009PPOSIF150
Service Bulletin/Repair Instructions
Priority Update 22-PU1009-PPO-SI for 2021 F-150 vehicles is now available. Quality Improvements include: - Reduced NVH in 8th, 9th, 10th gear on vehicles with 3.5L or 2.7L engines. - Inhibits gear selector shift from park if pro power onboard outlet cover is open. - Brake fluid viscosity algorithm improvement at low temperature. - Revised injector activation strategy during engine failsafe cooling. - MyKey ABS enablement on Tremor and Raptor. - Shift quality improvement on vehicles with 3.5L, 2.7L, or 5.0L engines. - Revised air recirculate strategy for reduced odor. - Improved motor coolant temperature monitoring.
TSB 23-2218
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a direct current/alternating current converter module A (DCACA) inverter (minor feature code HUKAK) may exhibit an illuminated tire pressure monitoring system (TPMS) indicator with diagnostic trouble code (DTC) B124D stored in the BCM. This may be due to the DCACA inverter causing radio frequency interference (RFI). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). To correct this condition, follow the Service Procedure to confirm if the inverter is the source of RFI and mitigate the interference.
22B34 S1
Service Bulletin/Repair Instructions
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75 HD Axle -Float Axle Rear Axle Half-Shaft and Hub Assembly Replacement REASON FOR THIS SUPPLEMENT Technical Instructions: Dealers are to follow the updated inspection procedure found in Technical Information S1 before replacing the axle shaft Mobile Repair and Pick-Up and Delivery information Labor Allowances information Part Ordering Information Owner Letter mailing schedule
SSM 51778
Service Bulletin/Repair Instructions
Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
SSM 51776
Service Bulletin/Repair Instructions
Some 2021-2023 Mustang Mach-E/F-150, 2022-2023 Expedition/Navigator and 2023 Corsair vehicles may exhibit a Driver Monitoring Camera Blocked message and/or DTCs B115E:97, B15E1:97 and/or B15E2:97 stored in the driver status monitor camera module (CMR). These DTCs should be disregarded unless it is a DTC with a status byte 8F. Other status bytes should be disregarded as they may be caused by a camera obstruction such as driver position, aftermarket devices or dust on the camera. To clear the DTCs, remove anything obstructing the view of the camera and light emitting diodes (LEDs), place the steering wheel in the center position and close the driver door. Connect Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Perform the CMR self-test and reevaluate if DTCs persist.
SSM 51762
Service Bulletin/Repair Instructions
Some 2021-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displaying imperial units and not being able to change to metric. This may be due to the software level of the SYNC module (APIM). This issue does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in September 2023. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in September 2023. Monitor OASIS for additional information.
SSM 51757
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 Tremor vehicles built on or before 18-May-2023 may experience the instrument panel cluster (IPC) goes blank or reboots after attempting to access Trailer Tire Info in the Towing menu. This may be due to the software in the IPC. Engineering is currently investigating this concern. Inform the customer they can continue to drive the vehicle. Monitor OASIS for additional updates.
SSM 51758
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.0L Diesel may exhibit an oil change minder in the IPC staying at 100%. This may be due to the software in the IPC. Engineering is currently investigating this concern. Inform the customer they can continue to drive the vehicle. Monitor OASIS for additional updates.
SSM 51759
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit an inoperative bed lamp with B14D8:15 stored in the BCM. This may be due to the configuration of the BCM. To correct this condition, download and run the BCM - Body Control Module (BCM) Configuration application in the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 15604 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 23-2195
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.3L engine may exhibit an illuminated MIL in the instrument panel cluster (IPC) with DTC P0171 stored in the powertrain control module (PCM). This may be due to the software level of the PCM. To correct this issue, follow the Service Procedure to reprogram the PCM to the latest software level using the Ford Diagnosis and Repair System (FDRS).
SSM 51723
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on 22-Jul-2021 and through 09-Nov-2021 may experience inoperative heated front seats with diagnostic trouble codes (DTC) B1208:2A and/or B120A:2A in the driver front seat module (DSM). This may be due to various software parameters in the DSM. To correct the condition, download and run the DSM - Driver Front Seat Module (DSM) Configuration app on the latest level of the Ford diagnostic scan tool. For claiming use causal part number 14C708 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
SSM 51718
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit DTC C0604:00 stored in the powertrain control module (PCM). This may be due to firmware within the left and/or right active air dam (AAD) actuator. To correct this condition, perform normal workshop manual diagnostics and if the concern is still present, replace the right and left AAD actuators. Refer to Workshop Manual (WSM) Section 501-19 Bumpers, Diagnosis and Testing, Active Air Dam (AAD). For claiming, use causal part number 17626 and applicable labor times from Section 10 of the Service Labor Times Standard Manual.
OTA23PU0327F150
Service Bulletin/Repair Instructions
Priority Update 23-PU0327-DSP-AMP for 2021-2022 F-150 vehicles is now available. Quality Improvements include: - Prevents unexpected loud static noise from playing through the speakers.
SSM 51711
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit a condition where the front passenger OCS (occupant classification system) components (seat cushion foam, OCS bladder with OCSM (occupant classification system module) and front seat cushion adjuster) require replacement. These components are calibrated to each other and must be serviced as an assembly. The OCS service kit components are not to be installed separately. If a new OCS or OCS components are needed, a new OCS service kit must be installed as an assembly, which includes all components of the kit. A new passenger seat cushion cover and the heater mat can be installed separately. Refer to Workshop Manual, Section 501-20B Supplemental Restraint System, Removal and Installation. For claiming, use causal part 632A22 and applicable labor operations in Section 12 of the Service Labor Time Standards Manual.
SAN-Vol1 I1
Service Bulletin/Repair Instructions
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
SSM 51687
Service Bulletin/Repair Instructions
TSB 22-2428 is missing some labor operations. For any missing labor operations, claim available new model labor operations or m-time. Refer to this article on the repair order. When replacing the CDF cylinder, the current TSB does not require a complete transmission overhaul or cooler and converter flushing. Ford is currently reviewing the TSB. Monitor OASIS for updates.
SSM 51688
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit an inoperative camera and diagnostic trouble codes (DTC) C1001:01 in the Sync Module (APIM), B115E:15 and/or B115E:31 in the Image Processing Module A (IPMA). This may be due to a loose coaxial cable or circuit connection. If only APIM DTC C1001:01 is present, verify connections between the IPMA and the APIM. If IPMA DTCs B115E:15 and/or B115E:31 are also present, verify connections between the IPMA and the affected camera(s). Refer to cell 145 of the online wiring diagram to identify affected connections. If an issue is found with any coaxial cable, the coaxial cable (10E929) can be serviced individually instead of the entire harness. If all connections are secure, continue with diagnostics in Workshop Manual (WSM), Section 413-13B. For claiming, use causal part number 10E929 and applicable labor operations in Section *10.
TSB 23-2170
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E and F-150 vehicles may fail PMI for the IPMA using the Ford Diagnosis and Repair System (FDRS) with an error stating Procedure Unsuccesful - GetFlashActionPartNumbers Unable To Obtain Flash Action Part Numbers From Available Topology if the power steering control module (PSCM), cruise control module (CCM), camera module - rear (CMR) and/or instrument panel cluster (IPC) are not at their latest software level prior to attempting PMI. To correct this condition follow the Service Procedure to update each of the modules necessary to complete PMI for the IPMA.
TSB 22-2428
Service Bulletin/Repair Instructions
Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60 transmission and built on or before 23-Dec-2022 or with a 18R80/10R80MHT transmission and built on or before 15-Aug-2022 may exhibit a harsh/delayed engagement and/or harsh/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the PCM or TCM, the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
SSM 51663
Service Bulletin/Repair Instructions
2021-2023 F-150/Expedition may exhibit a pop noise and/or static in the speakers at start up that cannot be turned down or off using the audio system controls. To correct the condition, reprogram the audio digital signal processing module (DSP) to the latest software level using the Ford Diagnosis and Repair System (FDRS) diagnostic scan tool. For claiming, use causal part 18B849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 51665
Service Bulletin/Repair Instructions
Some 2021-2023 Ford and Lincoln vehicles equipped with a 2.7L or 3.0L engine may exhibit an upper engine thump/knock noise coming from the left cylinder head. This condition is most noticeable at idle and may lessen at higher engine speed or while driving. This condition does not affect vehicle durability and will not get worse over time. Use a stethoscope or chassis ears and listen just behind the left cylinder head intake VCT solenoid on the cam cover to determine if the thump/knock noise is coming from the cylinder head/camshaft. The left cylinder head and the camshaft roller followers are available as service parts.
23PU0407-BCDC-FX
Service Bulletin/Repair Instructions
Priority Update 23-PU0407-BCDC-FX for 2021 F-150 vehicles is now available. Quality Improvements include: -Restores driver assist functionality on specific VINs that may have a configuration mismatch with the server.
TSB 23-2161
Service Bulletin/Repair Instructions
Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.
21G01 S3
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360 Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming REASON FOR THIS SUPPLEMENT Affected Vehicles: Added US population of affected vehicles Service Action: Updates regarding Technical Information Pick-up and Delivery: Added pick-up and delivery information for participating dealers Mobile Repair: Assessment Level is Not Mobile Service Capable due to time requirements Claims Preparation and Submission: Pick-up and Delivery information added Owner Notification Mailing Schedule: Updated mail date for revised owner letter Labor Allowances: Updated with TSB 22-2404 Technical Information: Added and removed steps
SSM 51653
Service Bulletin/Repair Instructions
2020-2023 Escape/Explorer, 2021-2023 F-150 and 2022-2023 Maverick vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the Technician to verify the low voltage connections, when no actual fault is present. The technician will need to delete the WiFi connection from the xRC-3365 so it will not automatically reconnect and adjust the date. Next go to Settings>Shop Information>Date/Time Settings and change the date prior to May 1, 2023 and stay off the internet so it will not auto correct itself. Press and hold the power button until the tool turns off. Then turn the xRC-3365 back on and attempt the rescue charge.
TSB 23-2154
Service Bulletin/Repair Instructions
2021-2022 F-150 vehicles with 2.7L, 3.3L, 3.5L EcoBoost or 5.0L engines, 2020-2022 Transit vehicles with 3.5L Duratec/3.5L EcoBoost engines, 2021-2023 Bronco with the 2.3L or 2.7L engine having charging system diagnostics performed in the Workshop Manual (WSM) may experience the generator voltage desired (GENVDSD) parameter identification (PID) missing from the powertrain control module (PCM) PID list in the Ford Diagnosis And Repair System (FDRS) scan tool. This may be due to a software parameter in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
TSB 23-2146
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble code (DTC) U3000:49 stored in the image processing module A (IPMA) that will not clear and not be stored in the vehicle's history. DTC C1001:31 and/or U3000:89 may be stored in the IPMA, but may have recently been cleared and stored in the vehicle's history. This may be due to a connection issue between the IPMA Camera and the IPMA. To correct the condition, perform the following service procedure to repair the connection and reset the IPMA.
TSB 23-2130
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit a no crank/no start with a battery draw and air conditioning (A/C) clutch engaged at all times. This may be due to an opened diode in the A/C clutch damaging the output driver (FET) in the body control module C (BCMC). To correct the condition, follow the Service Procedure to replace the BCMC and A/C clutch disc and hub assembly.
23OTASU4P3 F150
Service Bulletin/Repair Instructions
Software Update 4 P3 for 2021 F-150 vehicles is now available. Quality improvements include: -Shift inhibit message when the bed outlet cover is open. -Lane Keeping System (LKS) on/off pop-up message bug fix. -Improved steering torque application during LKS
SSM 51601
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 and 2022-2023 F-Super Duty/Expedition/Navigator/Maverick vehicles equipped with an integrated trailer module (iTRM) may exhibit a trailer lamp fault message with various related diagnostic trouble codes (DTC). Most trailer emulator testers will not draw enough current to correctly diagnose these concerns. They may be used to diagnose basic functionality of the iTRM, however, some trailer emulator testers may cause false trailer lamp fault messages to appear. The customer's trailer should be used for diagnosis instead of a trailer emulator tester. Refer to Workshop Manual (WSM), Section 417-01 for normal diagnostics.
SSM 51589
Service Bulletin/Repair Instructions
Some 2021-2023 F-150/Mustang Mach-E/Edge vehicles may exhibit a concern of Android Auto unable to wirelessly connect and/or Android phones rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. Google has released a fix for these concerns. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1 or later. For customers who's Android phone reboots when connected via USB, request that the customer update their Chrome application to 88.0.4324.181 or later. The customers service provider should be able to assist customers having difficulty updating their device. This is not a warrantable repair.
SSM 51590
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with light duty electric park brake calipers (minor feature code FAJAK) may exhibit a squeal noise from the rear brakes after sitting for 8 hours or more. To confirm a vehicle is built with minor feature code FAJAK, review the build information by double-clicking the vehicle identification number in the upper left-hand corner in the Professional Technician System (PTS). To correct this condition, replace rear brake disc (ML1Z-2C026-C) and rear brake pads, caliper pin bolts, and brake pad holding clips (ML3Z-2200-E) on both sides of the vehicle. Refer to Workshop Manual Section 206-04 Rear Disc Brake. For claiming, use causal part number 2552 and applicable labor times from Section 02 of the Service Labor Times Standard Manual. NOTE: Using incorrect service parts on the braking system could impair brake performance.
TSB 23-2122
Service Bulletin/Repair Instructions
Some 2021-2023 F-150/Mustang Mach-E and 2023 Expedition/Navigator vehicles equipped with BlueCruise/ActiveGlide may experience loss of BlueCruise/ActiveGlide hands-free driving mode availability and/or BlueCruise/ActiveGlide inoperative and/or diagnostic trouble code (DTC) U2400:00 in the gateway module (GWM) and advanced driver assistance system (ADAS) modules with no other DTCs present. This may be due to an expired BlueCruise/ActiveGlide map file in the GWM and/or the customer's BlueCruise/ActiveGlide map subscription being expired. To correct the condition, follow the Service Procedure to update the GWM.
SSM 51546
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles built on or before 03-Feb-2022 may intermittently exhibit doors unable to lock/unlock and/or difficult to open in freezing temperatures. This may be due to moisture from rain/snow entering the interior door latch lock indicator cable assembly. An updated interior door handle cable and door latch lock indicator cable assembly (front right side-15221A00 / front left side-15221A01; rear right side1640180 / rear left side-1640181) has been released to prevent moisture intrusion. If this condition is experienced, the interior door handle cable and door latch lock indicator cable assembly should only be replaced, not the latch assembly. Refer to Workshop Manual, Section 501-14. For claiming, use causal part: 15221A00, 15221A01, 1640180, or 1640181 and applicable labor operations in Section 12 of the Service Labor Time Standards Manual.
SSM 51542
Service Bulletin/Repair Instructions
Some 2020-2023 F-150 and 2021-2023 Bronco vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to a stuck internal component of the variable cam timing (VCT) unit. To correct the condition, replace all 4 of the VCT units following Workshop Manual (WSM), Section 303-01. For claiming, use causal part 6C525 and applicable labor operations in Section 6 of the Service Labor Time Standards (SLTS) Manual. If labor times are not available, claim M-time.
SSM 51536
Service Bulletin/Repair Instructions
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
23OTASU4P2F150
Service Bulletin/Repair Instructions
Software Update 4 P2 for 2021-2022 F-150 vehicles is now available. Quality improvements include: - Minimize time customer cannot enter the vehicle during future inhibit updates. - Various Apple Carplay Improvements -Improved 12V Key off Load. -Added shift inhibit message when the bed outlet cover is open. -Removed inadvertent reverse brake assist unavailable cluster message.
SSM 51531
Service Bulletin/Repair Instructions
Some 2020-2023 Explorer/Aviator/Transit, 2021-2023 F-150/Bronco, 2022-2023 Expedition/Navigator/Mustang and 2023 F-250/F-350 Super Duty vehicles may exhibit harsh/delayed engagement and/or harsh/delayed shift concerns. These may be addressed with the powertrain control module (PCM)/transmission control module (TCM) Transmission Accelerated Main Control Break In Routine and/or a main control overhaul. Refer to Workshop Manual (WSM), Section 307-01, DTC Chart if DTCs are present and/or Diagnosis By Symptom to identify the clutch(s) to be cycled. Cycling the shift solenoids and clutch control valves to remove contamination must be performed along with an adaptive drive cycle before attempting repair. For claiming, use causal part 7A100 and applicable labor operations in Section 7 of the Service Labor Time Standards (SLTS) Manual.
SSM 51518
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with minor feature codes HKRAC (8 inch instrument panel cluster (IPC) screen) and HKCAA (SYNC without navigation) may exhibit a condition where the compass direction indication is stuck or not updating correctly in the IPC. To confirm a vehicle is built with minor feature codes HKRAC and HKCAA, review the build information by double-clicking the vehicle identification number in the upper left-hand corner in the Professional Technician System (PTS). This may be due to a software concern in the instrument panel cluster (IPC). Engineering is currently working on a software update to address this concern. Inform the customer they can continue to drive the vehicle. For 2021 F-150 vehicles exhibiting this concern, perform Technical Service Bulletin 21-2388 and confirm if the concern is still present. Monitor for OASIS for updates.
SSM 51485
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine may experience a loss of engine coolant with possible engine overheat and/or illuminated malfunction indicator (MIL). This may be due to a crack in the exhaust heat exchanger coolant spigots on the top of the exhaust heat exchanger. The exhaust heat exchanger coolant spigots are now released and should be serviced in pairs. It is no longer necessary to replace the muffler inlet pipe assembly for this type of concern. Workshop Manual, Section 309-00D has been updated to include a new service procedure. For claiming, use causal part 18663 and applicable labor operations in Section 05 of the Service Labor Time Standards (SLTS) Manual. Heat exchanger coolant spigots - NL3Z-18663-A (2 req).
SSM 51509
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.3L engine may exhibit an illuminated MIL in the instrument panel cluster (IPC) with DTC P0171 stored in the powertrain control module (PCM). This may be due to the software of the PCM. Engineering is currently investigating this concern. To temporarily address this issue, clear the DTC and run the PCM - Reset the Keep Alive Memory (KAM) application in the Ford Diagnosis and Repair System (FDRS). Inform the customer they can continue to drive the vehicle. Monitor OASIS for additional updates.
SSM 51471
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with light duty electric park brake calipers (minor feature code FAJAK) may exhibit a squeal noise from the rear brakes after sitting for 8 hours or more. To confirm a vehicle is built with minor feature code FAJAK, review the build information by double-clicking the vehicle identification number in the upper left-hand corner in the Professional Technician System (PTS). To correct this condition, replace rear brake disc (ML1Z-2C026-C) and rear brake pads, caliper pin bolts, brake pad clips, and retraction springs (ML3Z-2200-E) on both sides of the vehicle. Refer to Workshop Manual Section 206-04 Rear Disc Brake. For claiming, use causal part number 2552 and applicable labor times from Section 02 of the Service Labor Times Standard Manual. NOTE: Using incorrect service parts on the braking system could impair brake performance.
TSB 23-2031
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P2C44:00 stored in the powertrain control module (PCM). This may be due to the software in the PCM and the auxiliary battery isolator. To correct the condition, follow the Service Procedure to reprogram the PCM and replace the auxiliary battery isolator.
SSM 51469
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 01-Feb-2021, 2017-2020 F-150 vehicles equipped with a 3.5L EcoBoost engine, 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost or 5.0L engine, 2019-2020 F-150 vehicles equipped with a 3.0L diesel engine may exhibit a high pitched squeal or whistle type noise from the engine compartment after the engine is shut off. This condition may be due to the air conditioning (A/C) low side system pressure exceeding the high side pressure resulting in equalization of A/C system pressures through the A/C compressor. An updated A/C compressor has been released to resolve this concern. For claiming, use causal part 19703 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual.
SSM 51452
Service Bulletin/Repair Instructions
Some 2021-2023 F-150, 2021-2023 F-Super Duty, 2021-2023 Ranger customers may have concerns including, but not limited to: no power to the distribution box, rear camera inoperative, rear park assist inoperative, box lights inoperative, power up/down tailgate inoperative, unable to open tailgate by tailgate switch, and no tailgate ajar message when the tailgate is ajar. These concerns may be caused by faulty connections between the pickup bed, tailgate, rear lamp assemblies, or bumper where connectors are disconnected, damaged, or coated with bedliner. Prior to performing any warranty diagnosis or repairs, verify if the vehicle had an aftermarket spray-in-bedliner. Any repairs resulting from aftermarket products/installation, including but not limited to a spray-in bedliner, are not covered under warranty.
SSM 51434
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with On-Board Scale may exhibit DTC U3000:54 stored in the VDM after replacement and will not clear. This may be due to the configuration data for the VDM. To correct the condition, download and run the VDM - Vehicle Dynamics Module Configuration app using the latest level of the Ford Diagnosis and Repair System (FDRS). After the VDM configuration has completed, download and run the VDM - On Board Scales Calibration app and perform the Vehicle Payload Update and the Height Sensor Calibration to complete the repair. The Vehicle Payload Update entry in FDRS should correspond with the rating shown on the Tire and Load Information label found on either the B-pillar or the edge of the driver door. For claiming, use causal part 18B008 and applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
SSM 51419
Service Bulletin/Repair Instructions
Some 2017-2023 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving. This may be identified as coming from the bellhousing and the front of the transmission fluid pan. The whine noise may become louder when the transmission is at operating temperature and may increase with engine revolutions per minute (RPM) in the park (P) position. A small amount of whine noise is considered to be characteristic of the 10R60/10R80/10R80 MHT/10R100 transmissions due to the offset gear drivetrain in the front support and has no effect on durability.
SSM 51411
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may not be able to communicate with some emissions testing equipment. Engineering is aware of the concern and is currently working on a solution expected in 2nd Quarter 2023. Monitor OASIS for updates. As a temporary corrective action, technicians may attempt one of the following: (a) Leave the engine running when performing the emissions test, even when the machine prompts to shut the engine off. (b) If a Ford Diagnosis and Repair System (FDRS) tool is available at the same location as the emissions testing equipment, use the FDRS tool to download and run the On-Demand DTC self-test on the audio front control module (ACM) and clear diagnostic trouble codes (DTCs) in the ACM, even if none are present. Then within the same key cycle, connect to the emissions test machine and perform the emissions test immediately.
SSM 51407
Service Bulletin/Repair Instructions
Some 2021-2022 Ford and Lincoln vehicles equipped with SYNC 4 may experience an error message during the gateway module (GWM) software update application which states Procedure Unsuccessful- GetConfigDataFromGIVIS. This may be the result of a server related concern. To correct the condition, download and run the Ford Diagnosis and Repair System (FDRS) application GWM-Read the Gateway Module A (GWM) Configuration Data application. When the application completes, refresh and re-attempt the GWM-Gateway Module A (GWM) Software Update application. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 51402
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with light duty electric park brake calipers (minor feature code FAJAK) may exhibit a squeal noise from the rear brakes after sitting for 8 hours or more. To confirm a vehicle is built with minor feature code FAJAK, review the build information by double-clicking the vehicle identification number in the upper left-hand corner in the Professional Technician System (PTS). To correct this condition, replace rear brake disc (ML14-2A315-BC) and rear brake pads, caliper pin bolts, brake pad clips, and retraction springs (ML3Z-2200-E) on both sides of the vehicle. Refer to Workshop Manual Section 206-04 Rear Disc Brake. For claiming, use causal part number 2552 and applicable labor times from Section 02 of the Service Labor Times Standard Manual. NOTE: Using incorrect service parts on the braking system could impair brake performance.
SSM 51379
Service Bulletin/Repair Instructions
Some 2021-2023 F-150/Transit, 2022-2023 F-150 Lightning vehicles may experience issues utilizing the Smart Hitch, ProPower Onboard or Onboard Scales features (if equipped) in the FordPass app. Symptoms may include inability to connect, incorrect data displayed in the app, no weight displayed, unable to power on/off the feature, unable to turn on generator mode (gas vehicles only). The connection for these features has been removed from the Android version of the FordPass app, and will soon be removed from the iOS version. The Smart Hitch and Onboard Scales will also be removed in a future FordPass release expected no later than March 1st, 2023. Full functionality of these features will remain in vehicle, but will not be controllable from FordPass. Advise the customer of the FordPass changes and do not perform any repairs for this concern.
SSM 51373
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with BLIS may experience inoperative blind spot monitoring with a Blind Spot System Fault message in the instrument panel cluster. This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the connector going from the mirror to the BLIS module (C576 for driver side, C676 for passenger side) having a pin out condition. To correct this condition, inspect the connector on the side experiencing the issue for a pin out condition and repair the circuit as necessary. Refer to Wiring Diagram, Cell 005, Connector Repair Procedures. If there is no issue with the connector or circuit, continue with normal diagnostics.
22B34
Service Bulletin/Repair Instructions
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75 HD Axle þ Float Axle Rear Axle Half-Shaft and Hub Assembly Replacement
SSM 51356
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may exhibit a condition of intermittent headlamp operation while the vehicle is off with diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. To correct this condition, replace the headlamp switch (service base part number 11654). Refer to Workshop Manual (WSM), Section 417-01. For claiming, use casual part 11654 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 51352
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may still have a false alarm activation with a trailer connected and/or diagnostic trouble code (DTC) U0143:87 stored in the TRM after technical service bulletin (TSB) 22-2122 was completed. This was due to a software release issue. To correct the condition download and run the TRM configuration application in the Ford Diagnosis and Repair System (FDRS). For claiming use 12651D4 in section 10 of the service labor time standard (SLTS) manual.
TSB 23-2040
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 built on or before 19-May-2022, Mustang Mach-E built on or before 04-May-2022 and 2022 Expedition/Navigator vehicles built on or before 13-May-2022 may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. This may be due to software in the IPMA. To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.
SSM 51331
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may exhibit all modules on the HS2, HS3, HS4 and MS CAN networks not responding to the Ford Diagnosis and Repair System (FDRS) and modules on these networks fail the network test. Modules on the FD1 and HS1 networks will communicate with the FDRS. Vehicles equipped with a power opening/closing tailgate may also exhibit an inoperative power tailgate. This may be due to a gateway module (GWM) that is not configured properly. To correct this condition, download and run the GWM - Gateway Module A (GWM) Configuration application. For claiming, use causal part number 14G490 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
SSM 51329
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit a diagnostic trouble code (DTC) U0253:00 stored in the ABS module. To correct this condition, update the ABS module to the latest software level using the Ford Diagnostic and Repair System (FDRS). This DTC will not cause observable conditions or result from concerns with other vehicle systems. If any other ABS concerns are present, perform normal diagnostics. Refer to Workshop Manual (WSM), Section 206-09 > Anti-Lock Brake System > Diagnosis and Testing.
TSB 23-2030
Service Bulletin/Repair Instructions
2020-2022 Aviator/Explorer/Police Interceptor, 2021-2022 F-150 vehicles equipped with a 10R80 MHT transmission and built on or before 15-Nov-2022 may exhibit an 8th gear start after coming to a stop and/or a no movement in Reverse condition. This may be due to the driver applying the accelerator pedal and brake pedal simultaneously during regenerative braking. To improve the condition, follow the Service Procedure to reprogram the powertrain control module (PCM) and refer the customer to the Automatic Transmission Section of the Owners Manual warning regarding applying both pedals simultaneously.
SSM 51319
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may exhibit a side door ajar and/or a hood ajar warning message displayed in the instrument panel cluster (IPC) with or without diagnostic trouble codes (DTC) P166B, B1175, B1176, B11C1 and/or B11C0. This may be due to a misalignment of the the door or hood and/or their strikers. Before attempting any component diagnosis or replacement, check the door and/or hood and their strikers for proper alignment. Refer to Workshop Manual (WSM), Section 501-03 alignment procedures. If the doors and hood are properly aligned, continue with normal diagnostics.
SSM 51310
Service Bulletin/Repair Instructions
Some 2021-2022 F150 vehicles may experience buttons or screens overlapping in the center display screen after an accessory protocol interface module (APIM) over the air (OTA) update. This may be due to an incomplete or partial OTA download. The APIM software update that addresses this concern may have been sent via Ford Power-Up software updates delivered OTA to connected vehicles that have automatic updates enabled through the center display screen. It is recommended that customers that have experienced this concern verify automatic updates are enabled and that the vehicle has been run long enough to receive updates via OTA. If the problem still persists after the vehicle has been run, use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form.
TSB 23-2015
Service Bulletin/Repair Instructions
2021-2022 F-150 vehicles with 2.7L, 3.3L, 3.5L EcoBoost or 5.0L engines, 2020-2022 Transit vehicles with 3.5L Duratec/3.5L EcoBoost engines, 2023 Bronco with the 2.3L engine having charging system diagnostics performed in the Workshop Manual (WSM) may experience the generator voltage desired (GENVDSD) parameter identification (PID) missing from the powertrain control module (PCM) PID list in the Ford Diagnosis And Repair System (FDRS) scan tool. This may be due to a software parameter in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 51306
Service Bulletin/Repair Instructions
Some 2018-2023 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 51279
Service Bulletin/Repair Instructions
Some 2021-2023 F-150, 2021-2022 F-Super Duty, 2021-2023 Ranger customers may have concerns including, but not limited to: no power to the distribution box, rear camera inoperative, rear park assist inoperative, box lights inoperative, power up/down tailgate inoperative, unable to open tailgate by tailgate switch, and no tailgate ajar message when the tailgate is ajar. These concerns may be caused by faulty connections between the pickup bed, tailgate, rear lamp assemblies, or bumper where connectors are disconnected, damaged, or coated with bedliner. Prior to performing any warranty diagnosis or repairs, verify if the vehicle had an aftermarket spray-in-bedliner. Any repairs resulting from aftermarket products/installation, including but not limited to a spray-in bedliner, are not covered under warranty.
SSM 51265
Service Bulletin/Repair Instructions
Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
TSB 22-2388
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 Raptor vehicles built on or before 06-Jun-2022 may experience a rattle noise from the exhaust at the exhaust tailpipe actuators. This may be due to the exhaust tailpipe actuator valves rattling inside the muffler assembly. To correct the condition, follow the Service Procedure to reprogram the powertrain control module (PCM) and install new exhaust tailpipe actuator valve springs on the exhaust tailpipe actuator valves.
TSB 22-2494
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2105 to update the vehicles affected, issue, action, and service procedure. Some 2021-2022 F-150/Mach-E and 2022 Expedition/Navigator vehicles equipped with BlueCruise/ActiveGlide may experience loss of BlueCruise/ActiveGlide hands-free driving mode availability. This may be due to an expired BlueCruise/ActiveGlide map file in the gateway module (GWM). To correct the condition, follow the Service Procedure to update the GWM.
TSB 22-2497
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 Tremor vehicles built on or before 18-Nov-2022 may experience the instrument panel cluster (IPC) goes blank or reboots after attempting to access Trailer Tire Info in the Towing menu. This may be due to the software in the IPC. To correct the condition, follow the Service Procedure to reprogram the IPC.
SSM 51263
Service Bulletin/Repair Instructions
Some 2015-2023 F-150, 2017-2022 F-Super Duty, and 2019-2023 Ranger vehicles may exhibit dust ingress into the cabin through the doors or air extractors. This may be due to the climate control system being in recirculation mode as a result of the recirculation button being on or automatic strategies for heating/cooling efficiency. To minimize dust ingress when driving in off-road or secondary road conditions, make sure that all doors and windows are fully closed and the climate control system is switched to defrost on and the instrument panel and footwell air vents are switched to off. Temperature and fan settings may be adjusted as desired. Alternatively, max defrost can be activated which will adjust all settings automatically. Operating in defrost mode will keep constant air flow through the rear air extractors and other small areas, helping minimize dust ingress.
SSM 51261
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
TSB 22-2483
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 10R80 MHT transmission and built on or before 13-Oct-2022 may exhibit a rattle noise from the transmission area after a cold start in freezing temperatures. The noise typically goes away as the powertrain warms up. To improve the cold start noise condition, follow the Service Procedure to reprogram the PCM.
TSB 22-2484
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 5.0L engine built on or before 23-Apr-2021 may exhibit a no crank/no start with no powertrain control module (PCM) communication condition if the oil life is at or less than 20%. This may be due to various parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
TSB 22-2485
Service Bulletin/Repair Instructions
Some 2020-2021 Expedition/Navigator, 2020-2022 F Super Duty/Explorer, 2021-2022 Bronco/Corsair/Escape/Bronco Sport, 2022 Maverick vehicles may exhibit the wireless charger inoperative or poor performance when using some Apple iPhone models that use MagSafe wireless charging including iPhone 12 and 13. This may be due to limited compatibility with the wireless accessory charging module (WACM). To correct the condition, follow the Service Procedure to update the WACM. Note: The WACM software is designed to improve the compatibility between some Apple MagSafe charging iPhones, including iPhone 12 and 13 models, and the Ford Qi wireless charging module.
SSM 51244
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may exhibit a condition of intermittent headlamp operation while the vehicle is OFF and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. Switch and/or module replacement will not resolve this condition. Headlamp operation is not affected while the vehicle is ON. A new headlamp switch is currently under development to correct this condition. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment in January 2023, when parts are expected to become available. Follow up with the customer to confirm the appointment once OASIS is updated with the repair information.
22OTAPU1009TLCC
Service Bulletin/Repair Instructions
Priority Update 22-PU1009-TLC-CSM for 2021 F-150 vehicles is now available. Quality improvements include: - improvement to trailer license plate lights illumination. - improvement to interior motion sensor alarm to prevent inadvertent alarms. - enhancement to prevent alarm activation durring inhibit OTA updates.
TSB 22-2471
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2205 to update the vehicles and vehicle model years affected. 2021-2022 F-150 vehicles with 2.7L, 3.5L EcoBoost or 5.0L engines, 2020-2022 Transit vehicles with 3.5L EcoBoost engine having charging system diagnostics performed in the Workshop Manual (WSM) may experience the generator voltage desired (GENVDSD) parameter identification (PID) missing from the powertrain control module (PCM) PID list in the FDRS. This may be due to a software parameter in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
21G01 S2
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford CoPilot360⢠Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming REASON FOR THIS SUPPLEMENT ⢠Program Terms: This program has been extended until December 31, 2023. ⢠Service Action: Clarifications regarding Technical Information and Blue Zone. ⢠Owner Notification Mailing Schedule: updated mail date for revised owner letter. ⢠Owner Refunds: adding refunds for software installation done after program expiration. ⢠Technical Information: Added steps and clarifications.
SSM 51226
Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles may experience a lack of steering assist upon start-up along with a Steering Assist Fault message in the instrument panel cluster (IPC) with diagnostic trouble codes (DTC) U3001:89 and U3000:96 in the power steering control module (PSCM). This may be due to low voltage at the PSCM. Power steering assist will be restored when sufficient voltage is supplied. To clear the DTCs using the Ford Diagnosis and Repair System (FDRS), select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. Once cleared, cycle the ignition to verify normal system operation. If the DTCs return, refer to Workshop Manual Section 211-02 for normal diagnostics. For claiming, use causal part 3504.
2122OTA22PU11010
Service Bulletin/Repair Instructions
Priority Update OTA 22-PU1010-MIL-QL for 2021 Model Year F-150 vehicles is now available. Quality Improvements Include: Shift quality improvements, failsafe cooling improvements, improvement to calibration of brake fluid viscosity algorithm to prevent false DTC detection at cold weather.
22B08 S2
Service Bulletin/Repair Instructions
Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles Electronic Control Module Recovery REASON FOR THIS SUPPLEMENT Program Terms: The program expiration date was incorrectly shown as October 31. 2022. The correct date is April 30, 2023. Affected Vehicles: The build dates were updated. Verbiage added to indicate the population will increase as more vehicles with modules needing recovery are identified. Service Action: Verbiage added to indicate the population will increase as more vehicles with modules needing recovery are identified. Owner Notification Mailing Schedule: Verbiage added on mailing owner letters to additional owners as they are identified. Owner Refund Expiration Date: The owner refund expiration date was incorrectly shown as May 27, 2022. The correct date is April 30, 2023.
21OTA22PU1007DOR
Service Bulletin/Repair Instructions
Priority Update 22-PU1007-DOR-UP for 2021 Model Year F-150 vehicles is now available. Quality Improvements Include: Improved 1-touch up window performance, Mirror unfold button performance improvement, improvements to mirror temperature monitoring (reference FSA 21B16).
SSM 51216
Service Bulletin/Repair Instructions
Customers with 2021 F-150 and Mustang Mach-E vehicles equipped with Ford Co-Pilot360 Active 2.0 Prep Package seeking service to receive the BlueCruise hands-free driver assist Software in their vehicle. FSA 21G01 expired on 30-Sep-2022, however the bulletin and technical instructions are available on PTS to support technicians performing customer pay operations. Enter 21G01 in the PTS search engine on the upper right side of the webpage and select Technical Info to download the installation instructions.
TSB 22-2429
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 2.0kW Pro Power Onboard inverter system and built on or before 15-Jun-2021 may experience a Pro Power Onboard Unavailable message displayed in the center display screen and alternating current (AC) power outlet sockets inoperative with diagnostic trouble code (DTC) B1438:03 stored in the body control module (BCM) or DTC B15DA:09 stored in the BCM without observable symptoms. This may be due to various software parameters in the direct current/alternating current converter module A (DCACA). To correct the condition, follow the Service Procedure to update the software in the DCACA. NOTE: A 2.0kW Pro Power Onboard inverter system is identified by the DCAC inverter assembly being located in the cabin under the rear seat on the left side of the vehicle. Refer to Workshop Manual (WSM), Section 414-05 > Component Location.
SSM 51185
Service Bulletin/Repair Instructions
Some 2015-2022 F-150 and 2017-2022 F-Super Duty vehicles may experience issues with the tailgate center step moulding. If there is an issue with the center molding (warped, damaged condition, loose, or if the molding is missing), the trim cover is now available separately. It is no longer necessary to replace the entire rear step assembly (402A48).
21M08 S2
Service Bulletin/Repair Instructions
Certain 2021-2022 Model Year F-150 Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening REASON FOR THIS SUPPLEMENT Vehicles Covered By This Program: Updated affected vehicle build dates. Technical Information: Updated with revised instructions to account for wiring harness changes that were implemented into production. As a result, the Labor Allowances and Parts Requirements / Ordering Information have also been updated accordingly. Parts Requirements / Ordering Information: All parts are on open order. Special Service Support Center (SSSC) contact is no longer required to order tailgate actuator ground wiring kit
SSM 51171
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 (non-Lightning and non-3.5L PowerBoost), 2022 Expedition/Navigator vehicles may exhibit an illuminated anti-lock brake system (ABS) indicator and stability-traction control indicator with diagnostic trouble code (DTC) C1013:09 stored in the ABS module. This may be due to ABS module software parameters. To correct the condition, update the ABS module to the latest software level using the appropriate scan tool. For claiming, use causal part 2005 and applicable labor operations in Section 02 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2404
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2150 and SSM 50970 to update the Service Procedure. For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM), telematics control unit (TCU) or gateway module (GWM) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. The PTS OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. This may be due to an internal software error. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU. Note: Only 10% of vehicles may require this procedure.
SSM 51160
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may experience diagnostic trouble code (DTC) B162F:13 being stored in the body control module C (BCMC). This may be due to the configuration of the BCMC. To correct the condition, download and run the BCMC - Body Control Module C Configuration app using the latest level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14A068 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 51141
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with the branded B and O audio the rear speaker audio may appear to have reduced sound. Fading audio volume to the rear speakers/reduced audio volume from rear speakers is an operating characteristic of the B and O audio system. If the audio control module (ACM) and digital signal processing (DSP) module passes the Self-Test and Network Test without any diagnostic trouble codes (DTCs) setting as hard faults, no further diagnostics is recommended.
TSB 22-2393
Service Bulletin/Repair Instructions
Some 2019-2021 F-150 vehicles built on or before 04-Mar-2021 and equipped with a 5.0L engine may experience an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTC) P0171, P0172, P0174, P0175, P0364, P060B, P062B, P1104, P164C, P2601, P2BEC, P2BED, P2BEE, P2BEF, P2BF0, P2BF1, P2BF2 and/or P2BF3 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM and reset the keep alive memory (KAM).
SSM 51134
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 3.5L PowerBoost engine and built on or before 18-Apr-2022 may experience a loss of engine coolant with possible engine overheat and/or illuminated malfunction indicator (MIL). This may be due to a crack in the exhaust heat exchanger coolant spigots on the top of the exhaust heat exchanger. The exhaust heat exchanger coolant spigots are now released and should be serviced in pairs. It is no longer necessary to replace the muffler inlet pipe assembly for this type of concern. Workshop Manual, Section 309-00D has been updated to include a new service procedure. For claiming, use causal part 5A212 and applicable labor operations in Section 05 of the Service Labor Time Standards (SLTS) Manual. Heat exchanger coolant spigots - NL3Z-18663-A (2 req).
TSB 22-2386
Service Bulletin/Repair Instructions
Some 2018-2021 F-150 vehicles equipped with the 3.0L diesel engine may experience low oil pressure at idle after an oil change. This condition may be caused by a broken anti-drain back oil plug in the oil filter adapter. The anti-drain back oil plug is now available to be serviced separately from the oil filter adapter. To correct this condition, follow this service procedure to replace the anti-drain back oil plug.
22P08 S2
Service Bulletin/Repair Instructions
Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles Equipped with Ford/Lincoln Co-Pilot and BlueCruise/ActiveGlideBlueCruise/ActiveGlide Maps Expiration REASON FOR THIS SUPPLEMENT The technical instructions have been updated with additional details and screen shots to assist in successfully updating the gateway module (GWM) and BlueCruise/ActiveGlide Maps. Additional population has been added to the affected vehicles with updated build dates. Added requirement to verify through PTS that the Field Service Action (FSA) is still open (OASIS) and the vehicle has not already received the OTA update
SSM 51120
Service Bulletin/Repair Instructions
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
OTA SU3 F-150
Service Bulletin/Repair Instructions
Software Update 3 for 2021-2022 Model Year F-150 vehicles is now available. Quality Improvements Include: Changing the default trailer profile trailer brake gain from 0 to 15, Fix for low power mode rearview camera distortion when the vehicle is shut off and restarted quickly without opening the vehicle doors. Fix for "Secure My Assets" and "Auto Clock Update".
SSM 51103
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 3.5L PowerBoost engine and built on or before 18-Apr-2022 may experience a loss of engine coolant with possible engine overheat and/or illuminated malfunction indicator (MIL). This may be due to a crack in the exhaust heat exchanger coolant spigots on the top of the exhaust heat exchanger. The exhaust heat exchanger coolant spigots are now released and should be serviced in pairs. It is no longer necessary to replace the muffler inlet pipe assembly for this type of concern. Workshop Manual, Section 309-00D has been updated to include a new service procedure. For claiming, use causal part 18663 and applicable labor operations in Section 05 of the Service Labor Time Standards (SLTS) Manual. Heat exchanger coolant spigots - NL3Z-18663-A (2 req).
TSB 22-2357
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 2.7L EcoBoost engine and built on or before 26-Aug-2022 may experience an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2ABA, P2ABC, P2AB7 and/or P2AB9 stored in the powertrain control module (PCM). This may be due to the software parameters in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 51092
Service Bulletin/Repair Instructions
Some 2021-2022 F150 customers may have concerns including, but not limited to: no power to the distribution box, rear camera inoperative, rear park assist inoperative, box lights inoperative, power up/down tailgate inoperative, unable to open tailgate by tailgate switch, and no tailgate AJAR message when the tailgate is AJAR. These concerns may be caused by faulty connections between the pickup bed, tailgate, rear lamp assemblies, or bumper where connectors are disconnected, damaged, or coated with bedliner. Prior to performing any warranty diagnosis or repairs, verify if the vehicle had an aftermarket spray-in-bedliner. Any repairs resulting from aftermarket products/installation, including but not limited to a spray-in bedliner, are not covered under warranty.
TSB 22-2349
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2095 to update the vehicles affected. Some 2021-2022 F-150 and F-Super Duty vehicles equipped with a B and O audio system may exhibit the rear window glass sliding panel rattling when in the open position and music is playing. This may be due to a low amount of seal extrusion pressure provided by the rear window glass sliding rail and/or the rear window glass sliding panel defroster wire harness vibrating between the two panels of glass. To correct the condition, follow the Service Procedure to install the rear window glass sliding panel service kit.
SSM 51058
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may exhibit a condition of intermittent headlamp operation while the vehicle is OFF and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. Switch and/or module replacement will not resolve this condition. Headlamp operation is not affected while the vehicle is ON. A new headlamp switch is currently under development to correct this condition. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment in December 2022, when parts are expected to become available. Follow up with the customer to confirm the appointment once OASIS is updated with the repair information.
OTA22PU0727F150
Service Bulletin/Repair Instructions
Priority Update 22-PU0727-VI-FX for 2021-2022 Model Year F-150 vehicles is now available.Quality Improvements Include: Prevent "failure to de-inhibit" condition on future PSCM OTA updates.
SSM 51049
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 2.7L EcoBoost engine may experience and illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2ABA, P2ABC, P2AB7 and/or P2AB9 stored in the PCM. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. If no other DTCs or drivability symptoms are present, clear the DTCs and return the vehicle to the customer. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in October 2022. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 51043
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 3.5L PowerBoost, 2022 F-150 Lightning and 2022 Expedition/Navigator vehicles may exhibit an illuminated anti-lock brake system (ABS) indicator and stability-traction control indicator and diagnostic trouble code (DTC) C1013:09 stored in the ABS module. This may be due to ABS module software parameters. This condition does not affect brake system hydraulic functionality. Clear the DTC to restore ABS functionality. Inform customers that engineering is currently working on a solution for this condition and will be released via an over the air (OTA) software update expected in November 2022. Software will update automatically if the vehicle is connected to FordPass/LincolnWay. Monitor OASIS for additional information. Schedule a service appointment for customers that are not connected to FordPass/LincolnWay once the repair becomes available.
SSM 51046
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 (non-Lightning and non-3.5L PowerBoost) vehicles may exhibit an illuminated anti-lock brake system (ABS) indicator and stability-traction control indicator with diagnostic trouble code (DTC) C1013:09 stored in the ABS module. This may be due to ABS module software parameters. To correct the condition, update the ABS module to the latest software level using the appropriate scan tool. For claiming, use causal part 2005 and applicable labor operations in Section 02 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2327
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may experience a snap, click and/or pop noise coming from the tailgate when closing. This may be to due an incorrectly positioned tailgate torsion rod. To correct the condition, follow the Service Procedure to position the tailgate torsion rod and tighten the clamp block bolts.
TSB 22-2324
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 400 watt direct current/alternating current (DC/AC) inverter system with a pickup bed alternating current (AC) power outlet socket may experience the DC/AC inverter system inoperative with diagnostic trouble code (DTC) B1330:9A stored in the body control module (BCM). This may be due to a connection issue at C4628. To correct the condition, follow the Service Procedure to inspect the connector and secure the harness.
21M08 S1
Service Bulletin/Repair Instructions
Certain 2021-2022 Model Year F-150 vehicles equipped with a power release tailgate- Unintended Tailgate opening; Supplement 1: Parts ordering information and full repair instructions are now available to support completion of this customer satisfaction program.
SSM 50988
Service Bulletin/Repair Instructions
Some 2018-2021 F-150 3.3L, 2020-2021 Explorer 3.3L, and 2020-2021 Transit 3.5L may experience an illuminated low oil pressure and malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0521 stored in the powertrain control module (PCM) after a short block or long block replacement. This may be due to a design change of the engine oil pressure (EOP) sensor, which is not backwards compatible. To correct the condition, transfer the sensor from the original engine or replace the EOP sensor with GN1Z-9D290-D.
SSM 50982
Service Bulletin/Repair Instructions
Some 2018-2022 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit one of the following if the customer is using a Magsafe iPhone (iPhone 12 or 13): slow charging, inoperative, notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen display is not showing. This may be due to a compatibility issue between the customer's phone and the wireless accessory charging module (WACM) that may make it difficult for Ford and Lincoln vehicles to wirelessly charge these specific phones. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using a Magsafe iPhone such as an iPhone 12 or 13, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.
TSB 22-2307
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles built on or before 22-Feb-2022 and 2022 Expedition/Navigator vehicles built on or before 01-May-2022 may experience a false alarm activation event with a trailer connected and/or a U0143:87 stored in the trailer module (TRM). Vehicles that exhibit a false alarm activation will also display a Security System Detected A Trailer Disconnect message in the FordPass app. This may be due to various software parameters in the TRM. To correct the condition, follow the Service Procedure to reprogram the TRM, driver door module (DDM) and the passenger door module (PDM).
OTA SU3 P1 F150
Service Bulletin/Repair Instructions
Software Update 3 Part 1 for 2021-2022 Model Year F-150 vehicles is now available. Quality Improvements Include: Digital owner manual updates. Trailer brake gain default value for "No Active Trailer" is being changed from 0 to 15. Disables low power mode to prevent video signal concerns durring a quick start-up. Subscription service fixes. Fixes to Auto Clock Update and Secure My Assets features. Fix for Onboard Scales overload warning location when camera button is pressed.
SSM 50972
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 Raptor vehicles built on or before 16-Jun-2022 may experience a clunk, thump, and/or rattle noise from the front and /or rear when going over bumps. This may be due to a concern with the shock absorbers. Refer to Workshop Manual (WSM), Sections 100-04 and 204-00 to perform the appropriate noise, vibration and harshness (NVH) diagnosis and inspections. If diagnosis leads to a shock absorber, replace only the affected shock absorber(s). Refer to WSM, Sections 204-01B (front) and/or 204-02 (rear). For claiming, use causal part 18124 (front) or 18125 (rear) and applicable labor operations in Section 03 (front) and/or Section 05 (rear) of the Service Labor Time Standards (SLTS) Manual.
SSM 50975
Service Bulletin/Repair Instructions
Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂÃÂÃÂî/LincolnWayÃÂÃÂÃÂî app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
SSM 50976
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated powertrain malfunction (wrench) indicator with DTC P2C44:00 stored in the powertrain control module (PCM). This may be due to an issue with ground circuit GD132 or the auxiliary battery isolator. Perform Pinpoint Test I in Workshop Manual (WSM), Section 303-06D and make sure the integrity of GD132 is carefully inspected and tested with the inclusion of G102, C146 and C1989C. Then perform the Auxiliary Battery Conditions(s) Test in WSM, Section 414-01, Pinpoint Test B. If no issues are found in Pinpoint Test I, GD132 and the auxiliary battery condition test passes, replace the auxiliary battery isolator per WSM, Section 414-01. For claiming, use causal part 14526 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50963
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 Raptor vehicles built on or before 06-Jun-2022 may experience a rattle noise from the exhaust near the exhaust tailpipe actuators. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle, and engineering is currently working on a solution for this condition that is expected in September 2022. Replacement of the muffler will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
TSB 22-2295
Service Bulletin/Repair Instructions
Some 2021-2022 F-150, Mustang Mach-E and 2022 Expedition/Navigator vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. DTC B1578:78 may also set after an image processing module A (IPMA) on-demand self test is performed. This may be due to software in the IPMA. To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.
SSM 50952
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with On-Board Scale may exhibit DTC U3000:54 stored in the VDM after replacement and will not clear. A warning message may also be displayed in the center display screen. If programmable module installation (PMI) was not followed or the original VDM will not communicate, the U3000:54 may be stored. If the original VDM communicates, perform a PMI before VDM removal. This DTC does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution that is expected in September 2022. Replacement or reprogramming of the VDM will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available
TSB 22-2283
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2253 to update the vehicle lines affected. Some 2021 F-150 (non-Raptor/non-Tremor) vehicles with rear gross axle weight rating (GAWR) of 1542 kg (3,400 lb) or 1724 kg (3,800 lb) shown on the vehicle certification (VC) label may experience a pop/clunk/snap noise from the rear of vehicle when driving up/down an incline at an angle (frame twist). This approach angle would be similar to entering or leaving a driveway. This may be due to movement between the rear spring and the rear spring mounting plate on the rear axle. To correct the condition, follow the Service Procedure to apply lubrication between the rear spring and the rear spring mounting plate mating surfaces on the rear axle.
SSM 50937
Service Bulletin/Repair Instructions
Some 2015-2022 F-150, 2017-2022 F-Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance. Workshop Manual (WSM) diagnostic procedures have been updated to more accurately diagnose A/C performance concerns. Refer to the updated Diagnosis and Testing, and General Procedure in the WSM, Section 412-00 Climate Control System for diagnostic procedures
OTAA PU614 F150
Service Bulletin/Repair Instructions
Priority Update PU0614-SRV-RC for 2021 Model Year F-150 vehicles is now available. Involves: Update to prepair vehicle for future 22S17 & 22S15 OTA updates.
TSB 22-2259
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 (non-Lightning) vehicles may experience the gear selector lever being stuck in the Park position with no diagnostic trouble codes and/or messages displayed in the instrument panel cluster or touchscreen. This may be due to a power cord being plugged into the pickup bed alternating current (AC) power outlet socket or the pickup bed AC power outlet socket cover being stuck open. To correct the condition, follow the Service Procedure to reprogram various modules.
TSB 22-2256
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit diagnostic trouble code (DTC) U0140:82 stored in the trailer module (TRM). This may be due to software parameters in various modules. To correct the condition, follow the Service Procedure to reprogram various modules.
TSB 22-2243
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 06-Dec-2021 equipped with a Pro Power Onboard inverter system may experience Ground Fault Detected message displayed after performing the test function and/or Breaker Tripped message displayed that indicates the incorrect breaker location. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM.
SSM 50885
Service Bulletin/Repair Instructions
2020-2022 Explorer/Aviator and 2021-2022 F-150 hybrid vehicles equipped with a 10R80 MHT require the Transmission Strategy Download application in the Ford Diagnosis and Repair System (FDRS) to be run after certain transmission or module repairs. The Transmission Strategy Download routine is failing in FDRS levels 32.5.3 and 32.5.4. The FDRS development team is working to resolve this in a future release of FDRS. In the meantime, uninstall FDRS from the computer using the select all function to remove all data and recordings. Reinstall the older FDRS version 31.6.5 using this url - http://www.fordservicecontent.com/Ford_Content/IDS/FDRS/FDRS_31.6.5.exe Once 31.6.5 is installed, download and run the Transmission Strategy Download application.
SSM 50880
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles built on or before 22-Mar-2022 at Dearborn Truck Plant or built on or before 11-May-2022 at Kansas City Assembly Plant and equipped with power tailgate release may exhibit a perceived inoperative power tailgate latch release function. This may be due to a change to the power tailgate release strategy after the body control module (BCM) has received a software update or the BCM has been replaced. When using the power tailgate release switch in the instrument panel, release switch on the tailgate, or the remote keyless entry (RKE) fob, the power tailgate release switch must be pressed 2 times (2x) within 3 seconds with the transmission in Park for the tailgate to release. If the power tailgate release is still inoperative, refer to Workshop Manual (WSM), Section 501-14 for normal diagnostics.
22B08-S1
Service Bulletin/Repair Instructions
Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles Electronic Control Module Recovery: In some of the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM) or Telematics Control Unit (TCU) module software will prevent the receipt of software updates or enhancements for these modules Ford Power-Up or Lincoln Way. The module will operate as intended otherwise.
SSM 50873
Service Bulletin/Repair Instructions
Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
TSB 22-2226
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2310 to update the Issue, Action, Service Procedure. Some 2021 Mach-E/F-150 vehicles may experience at least one of the following symptoms: audio settings resetting after a key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, touchscreen freezing/locking up, Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), Wi-Fi keyboard defaulting to UK English, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank touchscreen, Apple CarPlay connection concerns, Bluetoothî connectivity concerns, Sirius XM loading concerns and/or unable to change Sirius XM channels. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. The APIM software update that addresses the symptom listed in this article may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled
TSB 22-2228
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may exhibit a condition where a front and/or crew cab rear door will not open from the exterior handle when the doors are unlocked or where the exterior handle seems blocked from reaching full travel (full stroke). This may be due to the engagement of the resettable inertia lock feature within the handle reinforcement mechanism. If this is the case, the mechanism can be reset to allow full handle function. To correct the condition, follow the Service Procedure to reset the inertia lock.
21M08
Service Bulletin/Repair Instructions
In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for customers who may want this enhanced repair performed on their vehicle.
TSB 22-2224
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 2.7L EcoBoost, 3.5L EcoBoost, or 3.5L PowerBoost and built on or before 12-May-2022 may exhibit a vibration/shudder felt during light throttle tip in at highway speeds (8,9,10 gear) and no diagnostics trouble codes (DTCs) present. This may be due to various software parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 50841
Service Bulletin/Repair Instructions
Some 2018-2022 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 50843
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated powertrain malfunction (wrench) indicator with DTC P2C44:00 and/or U061E:00 stored in the powertrain control module (PCM). This may be due to an issue with ground circuit GD132 or the auxiliary battery isolator. Perform Pinpoint Test I in Workshop Manual (WSM), Section 303-06D and make sure the integrity of GD132 is carefully inspected and tested with the inclusion of G102, C146 and C1989C. Then perform the Auxiliary Battery Conditions(s) Test in WSM, Section 414-01, Pinpoint Test B. If no issues are found in Pinpoint Test I, GD132 and the auxiliary battery condition test passes, replace the auxiliary battery isolator per WSM, Section 414-01. For claiming, use causal part 14526 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50835
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles built on or before 08-Mar-2022 and some 2021-2022 Expedition/Navigator vehicles built on or before 14-Mar-2022 equipped with a 3.5L EcoBoost engine may experience a coolant leak at the thermostat housing. This may be due to an incomplete weld on the thermostat housing which can leak during normal vehicle operation. To correct the condition, replace the thermostat housing using service part number ML3Z-8A586-C. Refer to Workshop Manual (WSM), Section 303-03. For claiming, use causal part 8A586 and applicable labor operations in Section 08 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2198
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 Raptor/Tremor vehicles equipped with a 3.5L EcoBoost engine may experience reduced engine power with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P0299 stored in the powertrain control module (PCM). This may be due to the upper radiator air deflector fit and possible interference with the engine air cleaner fresh air inlet. To correct the condition, follow the Service Procedure to replace the affected turbocharger and related components.
SSM 50829
Service Bulletin/Repair Instructions
2021-2022 various Ford and Lincoln vehicles may exhibit an erroneous diagnostic trouble code (DTC) U1A01:93 stored in the telematics control unit (TCU). This may be due to various software parameters within the TCU. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the TCU operation, clear this DTC and no further repairs are recommended. If the DTC returns after being cleared or if the vehicle exhibits connectivity concerns with the TCU, continue with normal Workshop Manual (WSM) diagnostics. If set erroneously, this DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) TCU update in July 2022 to prevent this DTC from setting erroneously.
SSM 50824
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E and F-150 vehicles may exhibit the BlueCruise feature being inoperative with a Keep Hands On Steering Wheel message displayed in the instrument panel cluster (IPC) after performing FSA 21G01. This may be due to an image processing module A (IPMA) configuration concern. Using the Ford Diagnosis and Repair System (FDRS), download and run the IPMA - Image Processing Module A (IPMA) Configuration app. Clear all diagnostic trouble codes (DTCs) after programming and/or running the configuration app. Verify that the BlueCruise feature is enabled and properly functioning by following the FSA 21G01 technical instructions.
22L02-S2
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit - Unsold Vehicles - Reinvoice/Window Label Replacement Verification, - Sold Vehicles - Owner Refund.FordâÃÂÃÂs advanced BlueCruise hands-free driving technology has started rolling out to a wide variety of customers, beginning with more than 50,000 F-150 and Mustang Mach-E vehicles already equipped with the feature produced at our plants starting last July. Ford knows Raptor truck customers want the best of everything, which is why we delivered our most off-road capable version of the truck ever with plans to combine it with BlueCruise for breakthrough hands-free, on-road driving. We found in the final stages of software development that this specific implementation does not meet Ford and our customersâÃÂàhighest standards when combined with the purpose-built off-road suspension and capability that our Raptor truck customers expect. As a result, Ford will refund customers the $795 hardware prep kit price and make new customers aware they are not being charged for the feature.
TSB 22-2214
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E/F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message displayed in the instrument panel cluster (IPC) with missing active guide lines in the reverse camera display and/or diagnostic trouble code (DTC) U0415:86 stored in the IPMA. This may be due to a software issue with the anti-lock brake system (ABS) module. To correct the condition, follow the Service Procedure to reprogram the ABS module.
SSM 50804
Service Bulletin/Repair Instructions
Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
SSM 50799
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with the rear 3/4 floating axle and with less than 5,000 miles (8,000 km) built on or before 10-Feb-2022 may exhibit various warning messages displayed/illuminated warning indicators in the instrument panel cluster (IPC) with anti-lock brake system (ABS) diagnostic trouble codes (DTCs) C0036, C0037 and/or U1012 in the anti-lock brake system (ABS) module. This may be due to metal contamination found on the axle wheel speed sensors or axle shaft tone ring. To correct the condition, refer to Workshop Manual (WSM), Section 205-02C to remove and clean rear axle housing tubes, axle shaft-tone ring and speed sensor.
SSM 50792
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may experience a Stow Work Surface Before Driving message displayed in the instrument panel cluster (IPC) even when the work surface is already in the stowed position. This can be corrected by replacing the work surface switch (ML3Z-16B572-A) that is now available separately. This switch allows the concern to be corrected without the replacement of the entire center seat back assembly. For claiming use causal part 16B572 and M-time.
SSM 50789
Service Bulletin/Repair Instructions
Some 2021 F-150 and 2022 F-Super Duty vehicles may exhibit diagnostic trouble code (DTC) U0140:82 stored in the trailer module (TRM) after completing a TRM software update. This may be due to software parameters in the gateway module (GWM). This DTC does not affect vehicle function or durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition. Replacement and/or reprogramming of the TRM or GWM will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 50784
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on 23-Mar-2021 and through 31-Mar-2021 may exhibit inoperative heated seats, heated steering wheel and/or rear window defrost. This may be due to the configuration in the gateway module (GWM). To correct the condition, download and run the GWM - Gateway Module A Configuration app using the latest version of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2191
Service Bulletin/Repair Instructions
Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.
TSB 22-2186
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant or before 22-Jul-2021 at Dearborn Truck Plant and equipped with a mid-level instrument panel cluster (IPC) which has an 8-inch display and may experience a loss or resetting of the MyView configuration after a key cycle. This may be due to software parameters in the IPC. To correct the condition, follow the Service Procedure to reprogram the IPC.
TSB 22-2154
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2050 to update the Issue and Action. Some 2021 F-150 vehicles equipped with a low-level instrument panel cluster (IPC) which has a 4.2-inch display may experience erratic operation of the Eco-Coach feature, or this feature may be missing and/or the transmission temperature gauge reading inaccurate. This may be due to software parameters in the IPC. To correct the condition, follow the Service Procedure to reprogram the IPC. NOTE: The IPC software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the SYNC 4 screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the IPC has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
21G01-S1
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360âÃÂâ Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming - Customers of early-launch 2021 F-150 or 2021 Mustang Mach-E with Ford Co-Pilot360 Active 2.0 Prep Package (includes BlueCruise Prep Kit 43C/50G) will receive: Ford Power-Up software updates delivered over-the-air (OTA) that include the BlueCruise hands-free driver assist feature, began deployment to customer vehicles in the first quarter of 2022. Software updates delivered OTA could take several weeks before all software is delivered, and the feature is fully functional. The updates also will include some new features while accelerating the pace of future features and enhancements. Or, the option of complimentary dealer installation of the BlueCruise hands-free driver assist feature software (Dealer software installation takes 2 to 8 hours). One (1) year of complimentary BlueCruise service once the hands-free driver assist feature is activated and functioning.
TSB 22-2118
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2295 to update the Parts List. Some 2021 F-150 vehicles built on or before 14-June-2021 may exhibit a rubbing noise at the front of the vehicle while driving and/or diagnostic trouble codes (DTC) C0031 and/or C0034 in the anti-lock brake system (ABS) module. This may be caused by an incorrectly routed front brake flexible hose. To correct the condition, follow the Service Procedure to inspect the front brake flexible hose routing.
SSM 50739
Service Bulletin/Repair Instructions
Some 2020-2021 Escape vehicles and 2021 F-150/Mustang Mach-E/Expedition/Explorer vehicles built on or before 22-Nov-2021 may exhibit a concern of the audio inoperative, no sound from audio speakers, chimes default to coming through the Instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or DTC U1084, U0237 and/or U0238. This may be due to the software in the DSP. To correct this condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50737
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 2.7L EcoBoost engine may experience a Check Charging System message displayed in the instrument panel cluster (IPC). The following diagnostic trouble codes (DTCs) may also be stored in the powertrain control module (PCM): U012D, U042E, U0284, U0285, and/or U0645. This may be due to local interconnect network (LIN) circuit VE181 (WH-GN), near connector C102A, being shorted to ground near the left engine mount bracket. If this wire is found to be shorted, repair as need per Wiring Diagram, Cell 005 and secure the harness assembly away from the engine mount bracket to prevent a recurrence.
OTA SU2 P4 F150
Service Bulletin/Repair Instructions
Software Update 2 (SU2) Phase 4 for 2021 Model Year F-150 vehicles is now available. Involves: Fix for IPC reboot when receiving phone calls (22-2129). Fix for loud or off tempo turn signal "tick" sound. Fix for Trailer-Back-Up assist not functioning on some vehicles.
SSM 50733
Service Bulletin/Repair Instructions
Some 2021 and 2022 Ford and Lincoln vehicles may experience a tire sidewall wavy/indentation appearance in the radial direction on one or both sidewalls. Sidewall wavy/indentation appearance is a common cosmetic characteristic of radial tire construction and will not affect the performance of the tire.
22B08
Service Bulletin/Repair Instructions
Certain 2021 Model Year Mach-E, F-150, Bronco, Edge, Nautilus vehicles - Electronic Control Module Recovery: In some of the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM) or Telematics Control Unit (TCM) module software will prevent the receipt of software updates or enhancements for these modules from Ford Power-Up or Lincoln Way. The module will operate as intended otherwise.
TSB 22-2151
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine and built on or before 23-Apr-2021 may experience an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300, P0301-P0306, P0316, P050E, P1674, P0454 and/or P2451 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 50713
Service Bulletin/Repair Instructions
Some 2021-2022 F-150/Bronco and 2022 Expedition/Navigator vehicles may exhibit an illuminated anti-lock brake system (ABS) indicator and stability-traction control indicator when ambient temperatures are below freezing, and diagnostic trouble code (DTC) C1013:09 stored in the ABS module. This may be due to ABS module software parameters and the effects of low ambient temperature on brake fluid viscosity. This condition does not affect brake system hydraulic functionality. Clear the DTC to restore ABS and stability-traction control functionality and inform customers that Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) ABS update in November 2022 to prevent this condition.
SSM 50714
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E/F-150/Edge/Nautilus vehicles equipped with SYNC Gen 4 may experience a USB Error 0 being displayed in the infotainment screen during Programmable Module Installation (PMI) on the replacement accessory protocol interface module (APIM) ordered on 01-Jan-2022 and through 13-Apr-2022. This maybe due to a software issue with the replacement APIM. Order another APIM from Ford Component Sales (FCS). Service stock has been corrected.
SSM 50715
Service Bulletin/Repair Instructions
Some 2021-2022 Mustang Mach-E/F150/Edge/Nautilus vehicles equipped with SYNC Gen 4 may experience a loss of Bluetooth pairing after a key cycle after accessory protocol interface module (APIM) replacement and programming or a software update. This may be due to APIM software. To correct the concern: 1. Perform master reset via settings > general settings > reset > master reset. 2. Make sure customer device is up to date. 3. Reboot customer device. For claiming, use causal part -14G670- and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50701
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit various mirror, door lock, and window functions/features inoperative. There may also be various diagnostic trouble codes (DTCs) present in the driver door module (DDM) and/or passenger door module (PDM). This may be due to the configuration of the DDM and/or the PDM. To correct the condition, download and run the DDM - Driver Door Module (DDM) Configuration and the PDM - Passenger Door Module (PDM) Configuration app using the latest version of the Ford Diagnosis and Repair System (FDRS). If the concern persists, refer to appropriate Workshop Manual section for normal diagnosis. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50702
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience a Programmable Module Installation (PMI) failure of the ABS module and/or PSCM with the Ford Diagnosis and Repair System (FDRS). An ABS module PMI failure message states: Procedure Unsuccessful - Get Flash Action Part Numbers Unable To Obtain Flash Action Part Numbers. A PSCM PMI failure message states: Procedure Unsuccessful - Check For Null Part Number Part Number Is Null For: SBL. This may be due to a software issue with the FDRS and is currently under investigation. As a temporary solution, connect a battery charger to the 12v battery and perform software updates to all other available modules. When these software updates are complete, continue with PMI of the ABS module and/or PSCM.
TSB 22-2150
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2117 to update the Issue, Action, Service Procedure. For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM) or telematics control unit (TCU) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. The PTS OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. This may be due to an internal software error. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU. Note: Only 10% of vehicles may require this procedure.
SSM 50700
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 5.0L engine and built on or before 9-Apr-2021 may exhibit a no crank/no start with no powertrain control module (PCM) communication condition if the oil life is at or less than 20%. This may be due to various parameters within the PCM. To restore PCM communication and correct the condition, follow the service procedure in Customer Satisfaction Program 21B37.
SSM 50691
Service Bulletin/Repair Instructions
Some 2021-2022 Mustang Mach-E and F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message after module programming has been completed. This may be due to a network interruption from programming or configuring modules, which can cause steering center find to be reset. When the steering center find is reset, this causes various features to become disabled. The steering center find can be relearned by driving the vehicle approximately 5 minutes above 18 mph (30 km/h) straight ahead on a flat surface with no steering inputs for a few seconds. When steering center is found the Reverse Brake Assist Unavailable message will go away.
TSB 22-2129
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant or 2021 F-150 vehicles built on or before 07-Oct-2021 at Kansas City Assembly Plant may experience the IPC reboots during an incoming or outgoing cell phone call when a cell phone is connected to the SYNC 4 system. This may be due to the software in the IPC. To correct the condition, follow the Service Procedure to reprogram the IPC.
22P08-S1
Service Bulletin/Repair Instructions
Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles Equipped with Ford Co-Pilot and BlueCruise - BlueCruise Maps Expiration: In some of the affected vehicles, the Connected Blue Zone Maps will expire on March 14, 2022. When the maps expire, the BlueCruise with hands-free highway driving feature will no longer be available.
SSM 50671
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience an Instrument Panel Cluster (IPC) programming failure during Programmable Module Installation (PMI) and/or Software Update with the Ford Diagnosis and Repair System (FDRS) which states either The Module Configuration Has Failed, Would You Like To Retry? or Procedure Unsuccessful - RestoreDE0x_Range Exception Writing Configuration To Module. This may be due to the gateway module (GWM), accessory protocol interface module (APIM) and/or telematics control unit (TCU) not being at the correct software level to support an IPC software update. Perform all available software updates for the GWM, APIM and/or TCU. When these software updates are complete, continue with PMI and/or software update of the IPC.
SSM 50661
Service Bulletin/Repair Instructions
Some 2018-2022 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with Diagnostic Trouble Codes (DTCs) P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150- G401, Expedition/Navigator- G403, Transit- G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator- G407) and confirm FPCM connector (F-150- C4336, Expedition/Navigator- C433, Transit- C433, 2018-2019 Explorer C3239, 2020-2022 Explorer/Aviator- C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 50651
Service Bulletin/Repair Instructions
In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
SSM 50652
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 24-Feb-2021 may experience the anti-theft intrusion alarm system activating when there is no evidence of an intrusion. This may be due to the intrusion alarm system sensing vibrations that are characteristic to other vehicle systems. To correct the condition, update the body control module (BCM) to the latest software level using the appropriate scan tool. After BCM reprogramming completes follow the on-screen prompts to relearn the TPMS sensors. For claiming, use causal part 15K609 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
21G01
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360 Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming - The Active Drive Assist (BlueCruise) hands-free software was not yet available on early-launch vehicles that included the Prep Kit. The Ford Co-Pilot360⢠Active 2.0 Prep Package was created to ensure early customers have access to the BlueCruise feature when software is available. F-150 (43C) / Mustang Mach-E (50G) vehicles equipped with the Ford Co-Pilot360 Active 2.0 Prep Package contain hardware through the Active Drive Assist (BlueCruise) Prep Kit that will enable the activation of the full BlueCruise hands-free feature once the software is installed on the vehicle.
22L02-S1
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit: FordâÂÂs advanced BlueCruise hands-free driving technology has started rolling out to a wide variety of customers, beginning with more than 50,000 F-150 and Mustang Mach-E vehicles already equipped with the feature produced at our plants starting last July. Ford knows Raptor truck customers want the best of everything, which is why we delivered our most off-road capable version of the truck ever with plans to combine it with BlueCruise for breakthrough hands-free, on-road driving. We found in the final stages of software development that this specific implementation does not meet Ford and our customersâ highest standards when combined with the purpose-built off-road suspension and capability that our Raptor truck customers expect. As a result, Ford will refund customers the $795 hardware prep kit price and make new customers aware they are not being charged for the feature.
OTA SU2 P2.2 F15
Service Bulletin/Repair Instructions
Software Update 2 (SU2) Phase 2.2 for 2021 Model Year F-150 vehicles is now available. Involves: Fix for availability of subscription services.
TSB 22-2122
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles built on or before 22-Feb-2022 may experience a false alarm activation event with a trailer connected and/or a U0143:87 stored in the trailer module (TRM). Vehicles that exhibit a false alarm activation may also display a Security System Detected A Trailer Disconnect message in the FordPass app. This may be due to various software parameters in the TRM. To correct the condition, follow the Service Procedure to reprogram the TRM, driver door module (DDM) and the passenger door module (PDM).
TSB 22-2123
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant, 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant and 2021 Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC touchscreen and/or Professional Technician System (PTS) connected vehicle data not available or not updating. This may be due to a software issue with the gateway module (GWM). To correct the condition, follow the Service Procedure to reprogram the GWM.
TSB 22-2121
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 08-Oct-2021 and equipped with Pro Trailer Backup Assist may experience a System Is Not Available message in the touchscreen after the trailer detection process. This may be due to a software related issue in various modules. To correct the condition, follow the Service Procedure steps to reprogram various modules.
TSB 22-2109
Service Bulletin/Repair Instructions
This article supersedes TSB 22-2069 to update the Service Procedure. Some 2021 F-150 and Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. DTC B1578:78 may also set after an image processing module A (IPMA) on-demand self test is performed. This may be due to software in the IPMA. To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.
TSB 22-2117
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E and F-150 customers may report experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass. In addition, some technicians may experience the inability to update the accessory protocol interface module (APIM) or telematics control unit (TCU) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. It may also be observed on the PTS - Over The Air (OTA) dashboard that multiple APIM and/or TCU updates have failed, or a no OTA history message is displayed. This may be due to a internal software error. To correct this condition, follow the Service Procedure to recover the APIM/TCU.
TSB 22-2104
Service Bulletin/Repair Instructions
This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
TSB 22-2105
Service Bulletin/Repair Instructions
Some 2021-2022 F-150/Mach-E vehicles equipped with BlueCruise may experience loss of BlueCruise hands-free driving mode availability. This may be due to an expired BlueCruise map file in the gateway module (GWM). To correct the condition, follow the Service Procedure to update the GWM.
SSM 50614
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 3.5L PowerBoost engine and built on or before 31-Jan-2021 may experience an illuminated malfunction indicator lamp (MIL) with diagnostics trouble codes (DTCs) P04F0 And/Or P04EE stored in the PCM. This may be due to the fuel tank pressure (FTP) sensor becoming unseated from it's mount on the evaporative (EVAP) tube that connects to the top of the fuel pump and sender unit, causing an EVAP system leak near the top of the fuel tank. If the sensor is found to be unseated, resecure the sensor by pressing the sensor down vertically and retest. If the concern is resolved, the 9D683 assembly needs to be replaced due to the sensor retainers becoming weak. Refer to Workshop Manual, Section 303-13D. For claiming, use causal part 9D683 and applicable labor operations in Section 09 of the Service Labor Time Standards (SLTS) Manual.
SSM 50602
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may not be able to complete a state emissions test due to the vehicle not being identified and/or not communicating with the emissions testing equipment. This may be due to the configuration in the gateway module (GWM). To correct the condition, download and run the GWM - Gateway Module A Configuration app using the latest version of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2095
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a B and Oî audio system may exhibit the rear window glass sliding panel rattling when in the open position and music is playing. This may be due to a low amount of seal extrusion pressure provided by the rear window glass sliding rail and/or the rear window glass sliding panel defroster wire harness vibrating between the two panels of glass. To correct the condition, follow the Service Procedure to install the rear window glass sliding panel service kit.
SSM 50590
Service Bulletin/Repair Instructions
Some 2018-2022 F-150 and F-Super Duty vehicles equipped with tailgate step assemblies may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the step assembly. Before replacing any components for this concern, follow the Tailgate Step Adjustment procedure in Workshop Manual, Section 501-04, General Procedures.
22P08
Service Bulletin/Repair Instructions
Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles Equipped with Ford Co-Pilot and BlueCruise - BlueCruise Maps Expiration. In some of the affected vehicles, the Connected Blue Zone Maps will expire on March 14, 2022. When the maps expire the BlueCruise with hands-free highway driving feature will no long be available. Unsold vehicles that are in transport mode or on dealer lots are unable to receive an over the air update containing the updated maps.
TSB 22-2088
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant, 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant and Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC touchscreen and/or Professional Technician System (PTS) connected vehicle data not available or not updating. This may be due to a software issue with the gateway module (GWM). To correct the condition, follow the Service Procedure to replace the GWM.
TSB 22-2089
Service Bulletin/Repair Instructions
Some 2015-2022 F-150, 2017-2022 F-Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
SSM 50567
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles built on or after 08-Nov-2021 may exhibit inoperative connected vehicle features, such as the activate button missing in FordPass, unable to connect wirelessly to Android Auto or Apple CarPlay, or in-vehicle wifi hotspot unavailable and TCU diagnostic trouble code (DTC) U2100. This may be due to various software parameters in the TCU. To correct the condition, download and run the Telematics Control Unit (TCU) Configuration app on the latest level of the Ford diagnostic scan tool. For claiming use causal part number 14C708 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
TSB 22-2084
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles built on or before 22-Feb-2022 may experience a false alarm activation event with a trailer connected. A Security System Detected A Trailer Disconnect message may also display in the FordPass app. This may be due to various software parameters in the trailer module (TRM). To correct the condition, follow the Service Procedure to reprogram the TRM, driver door module (DDM) and the passenger door module (PDM).
SSM 50553
Service Bulletin/Repair Instructions
Some 2021 F-150/Mustang Mach-E vehicles may display OTA Update Not Successful messages on the vehicle's center touchscreen. Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern. Inform customers that Ford is currently working on a solution for this condition that is to be released via the Ford Diagnosis and Repair System (FDRS) in March 2022. Inform the customer that they can continue to drive the vehicle and only need to schedule a follow-up appointment if they are still experiencing the OTA Update Not Successful message in April 2022 or if the APIM is not able to be updated via the FDRS. Monitor OASIS for updates.
TSB 22-2050
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a low-level instrument panel cluster (IPC) which has a 4.2-inch display and built on or before 07-Oct-2021 may experience erratic operation of the Eco-Coach display, or this feature may be missing from the IPC menu. This may be due to software parameters in the IPC. To correct the condition, follow the Service Procedure to reprogram the IPC.
TSB 22-2069
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant, 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant and Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. This may be due to software in the image processing module A (IPMA). The revised IPMA calibration is currently not available.
OTA SU2 P2 F150
Service Bulletin/Repair Instructions
Software Update 2 (SU2) Phase 2 for 2021 Model Year F-150 vehicles is now available. Involves: Fix for availability Pro Trailer Backup Assist on some vehicle configurations. Fix for low power mode rearview camera distortion when the vehicle is shut off and restarted quickly without opening the vehicle doors.
SSM 50547
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on 04-Oct-2021 and through 09-Nov-2021 may experience inoperative heated front seats with diagnostic trouble codes (DTC) B1208:2A and/or B120A:2A in the driver front seat module (DSM). This may be due to various software parameters in the DSM. To correct the condition, download and run the Driver Front Seat Module (DSM) Configuration app on the latest level of the Ford diagnostic scan tool. For claiming use causal part number 14C708 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
SSM 50543
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may intermittently exhibit doors unable to lock/unlock and/or difficult to open in freezing temperatures. This may be due to moisture from rain/snow entering the interior door latch lock indicator cable assembly. An updated interior door handle cable and door latch lock indicator cable assembly (front right side-15221A00 / front left side-15221A01; rear right side-1640180 / rear left side-1640181 ) has been released to prevent moisture intrusion. If this condition is experienced in freezing temperatures, the interior door handle cable and door latch lock indicator cable assembly should only be replaced, not the latch assembly. Refer to Workshop Manual (WSM), Section 501-14. For claiming, use causal part: 15221A00, 15221A01, 1640180, or 1640181 and applicable labor operations in Section 12 of the Service Labor Time Standards (SLTS) Manual.
TSB 22-2060
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 22-Jul-2021 at the Dearborn Truck Plant, 2021 F-150 vehicles built on or before 08-Oct-2021 at the Kansas City Assembly Plant and Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC touchscreen and/or Professional Technician System (PTS) connected vehicle data not available or not updating. This may be due to a software issue with the gateway module (GWM). To correct the condition, follow the Service Procedure to replace the GWM.
SSM 50529
Service Bulletin/Repair Instructions
Some 2021-2022 Bronco/F-150/Explorer/Aviator/Police Interceptor Utility and 2022 Transit vehicles may exhibit harsh/delayed engagement and/or harsh/delayed shift concerns. These may be addressed with the powertrain control module (PCM)/transmission control module (TCM) Transmission Accelerated Main Control Break In Routine and/or a main control overhaul. Refer to Workshop Manual (WSM), Section 307-01, DTC Chart if DTCs are present and/or Diagnosis By Symptom to identify the clutch(s) to be cycled. Cycling the shift solenoids and clutch control valves to remove contamination must be performed along with an adaptive drive cycle before attempting repair. For claiming, use causal part 7A100 and applicable labor operations in Section 7 of the Service Labor Time Standards (SLTS) Manual.
SSM 50502
Service Bulletin/Repair Instructions
Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
SSM 50484
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 17-Mar-2021 may experience a lack of steering assist upon start-up along with a Steering Assist Fault message in the instrument panel cluster (IPC) with diagnostic trouble codes (DTC) U3000:96 and U3001:68 in the power steering control module (PSCM). This may be due to battery voltage below 8 volts when attempting to start the vehicle. Power steering assist will be restored when battery voltage is at or above 12 volts and the DTCs are cleared. Replacement of the PSCM is not necessary. To clear the DTCs using the FDRS, select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. Once cleared, cycle the ignition to verify normal system operation. If the DTCs return, refer to Workshop Manual Section 211-02 for normal diagnostics. For claiming, use causal part 3504.
TSB 22-2032
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit a discharged battery and/or no crank condition. This may be due to key off battery drain when the zone lighting power button is left enabled in the SYNC 4 display or the FordPass app. A discharged battery or a no crank condition may also occur if a rear door is difficult to close causing the door to not fully latch, resulting in a door ajar being detected.
SSM 50445
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 01-Feb-2021, 2017-2020 F-150 vehicles equipped with a 3.5L EcoBoost engine, 2018-2020 F-150 vehicles equipped with a 2.7L EcoBoost or 5.0L engine, 2019-2020 F-150 vehicles equipped with a 3.0L diesel engine may exhibit a high pitched squeal or whistle type noise from the engine compartment after the engine is shut off. This condition may be due to the air conditioning (A/C) low side system pressure exceeding the high side pressure resulting in equalization of A/C system pressures through the A/C compressor. An updated A/C compressor has been released to resolve this concern. For claiming, use causal part 19703 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual.
SU2 P1-2
Service Bulletin/Repair Instructions
Software Update 2 (SU2) Phase 1 & part of Phase 2 for 2021 Model Year F-150 vehicles is now available. Involves: Fix for availability of subscription services, and prevents instrument cluster reboots during incoming calls with emoji (SSM 50294)
TSB 22-2017
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with 3.5L PowerBoost engine and built on or before 30-Sep-2021 may experience a reduced engine power condition with or without blue smoke with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTC) P0299, P0301, P0302 and/or P0303 stored in the powertrain control module (PCM). The vehicle may also exhibit a right turbocharger turbine shaft broken or binding impellor and/or an oil leakage from the compressor wheel. This may be due to a restriction in the right air cleaner outlet pipe. To correct the condition, follow the Service Procedure steps to replace the right air cleaner outlet pipe.
22L02
Service Bulletin/Repair Instructions
New Vehicle Delivery Hold - Special Field Action 22L02 Certain 2021 Model Year F-150 Raptors with BlueCruise Prep Kit -Unsold Vehicles - Reinvoice/Window Label Replacement Verification -Sold Vehicles - Owner Refund
SSM 50412
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a 3.5L EcoBoost engine may exhibit engine misfire concerns with or without DTCs. If diagnostics lead to ignition coil replacement, swap the ignition coil(s) between the misfired cylinder and a known good cylinder. Only replace the ignition coil if the misfire concern follows that particular ignition coil. If the misfire condition does not follow the coil, apply dielectric grease to the boot, reinstall the ignition coil in the original cylinder and continue normal diagnostics in Workshop Manual (WSM), Section 303-07C.
22B02
Service Bulletin/Repair Instructions
Customer Satisfaction Program 22B02 Certain 2021-2022 Model Year F-150 Vehicles Ordered with Bed Accessories Dealer Installation of Factory Ordered Accessories
SSM 50388
Service Bulletin/Repair Instructions
Some 2020-2022 F-Super Duty/Explorer/Aviator and 2021-2022 F-150 vehicles may exhibit a Front Camera Fault, Lane Keeping Fault, and/or Collison Warning Not Available message with various diagnostic trouble codes (DTC) stored in the image processing module A (IPMA). If programming fails or Ford Diagnosis and Repair System (FDRS) states a file failed to flash after replacing the IPMA or reprogramming IPMA software, test the battery using any approved Rotunda tool including the GR-190, GRX-3590, and DCA-8000. Fully recharge or replace the battery according to results of the tool. Set the battery charger to maintain battery voltage between 12.6 and 13.6 volts during the entire programming procedure. The IPMA programming procedure may take several hours to complete due to the size of the software files required.
TSB 21-2404
Service Bulletin/Repair Instructions
Some 2015-2021 F-150, 2017-2021 Super Duty and 2018-2021 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.
SSM 50383
Service Bulletin/Repair Instructions
Some 2021 F-150/Mustang Mach-E vehicles may display OTA Update Not Successful messages on the vehicles center touchscreen. Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern. Inform customers that Ford is currently working on a solution for this condition that is to be released via the Ford Diagnosis and Repair System (FDRS) in February 2022. Inform the customer that they can continue to drive the vehicle and only need to schedule a follow-up appointment if they are still experiencing the OTA Update Not Successful message in March 2022 or if the APIM is not able to be updated via the FDRS. Monitor OASIS for updates.
SSM 50384
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 and Bronco vehicles built with SYNC 4 require a connected phone with Android Auto or Apple CarPlay active to enable voice interactions and use of the steering wheel Voice Control button. This is due to the affected vehicles not having built in voice interactions capability. Vehicles with built in voice interactions capability can be identified as also being equipped with the built in Connected Navigation feature which includes a navigation tab on the touchscreen. Diagnostics should only be performed for voice interactions on vehicles equipped with built in voice interaction capability or with Android Auto or Apple CarPlay active.
TSB 21-2434
Service Bulletin/Repair Instructions
Some 2020-2022 Explorer/Aviator/Police Interceptor Utility vehicles and 2021 F-150 vehicles equipped with a 10R80 MHT automatic transmission may exhibit a harsh/delayed engagement and/or a harsh/delayed shift with or without an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6, P07F7, P2700, P2701, P2702, P2703, P2704 and/or P2705 stored in the powertrain control module (PCM). This may be due to sticking valves in the main control valve body. To correct the condition, follow the Service Procedure steps to perform the PCM - Transmission Accelerated Main Control Break In routine for the appropriate clutch(s) and/or overhaul the main control valve body.
21B37-S1
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 Vehicles with a 5.0L Engine Powertrain Control Module (PCM) Calibration for Oil Minder Update Program Terms: The program expiration date has been extended through September 30, 2022. Follow Up Owner Notifications: Owner letters advising of the extended expiration date will be sent.
SSM 50360
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message displayed that will not clear when DTCs are not present and the vehicle has been road tested to relearn the steering wheel angle center. If this is the case, enable the rear view camera in the touchscreen and note what is seen in the image. The bottom of the image should include most of the rear bumper, but the license plate or the tailgate mounted Ford emblem should not be visible. The rear bumper should also be centered in the image. If the camera is pointing too far downward or is off center, apply some flock tape to adjust the camera angle and resecure the camera while noting the effect on the image. Once the camera image has been corrected, perform the appropriate FDRS camera alignment procedure then verify the Reverse Brake Assist Unavailable message is no longer present.
TSB 21-2436
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine may experience a Motor Coolant Over Temperature message in the instrument panel cluster (IPC) and diagnostic trouble code (DTC) P0A2F:94 stored in the secondary on-board diagnostic module C (SOBDMC). This may be due to software parameters in the SOBDMC. To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 50337
Service Bulletin/Repair Instructions
Some 2021-2022 F-150 vehicles equipped with a B And O audio system may exhibit the rear sliding window glass rattling when in the open position music is playing. This may be due to a low amount of tension provided by the rear window glass sliding rail and/or the defroster wire vibrating between the two panes of glass. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in March 2022. Replacement of the rear sliding window assembly will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 50329
Service Bulletin/Repair Instructions
Some 2021 Bronco/F-150/Explorer/Aviator/Police Interceptor Utility vehicles, non-hybrid, may exhibit harsh/delayed engagement and/or harsh/delayed shift concerns. These may be addressed with the powertrain control module (PCM)/transmission control module (TCM) Transmission Accelerated Main Control Break In Routine. Refer to Workshop Manual (WSM), Section 307-01, DTC Chart and/or Diagnosis By Symptom to identify the clutch(s) to be cycled. Cycling the shift solenoids and clutch control valves to remove contamination must be performed along with an adaptive drive cycle before attempting repair. This routine's usage has been expanded for various symptoms across the life of the vehicle. For claiming, use causal part 7A100 and applicable labor operations in Section 7 of the Service Labor Time Standards (SLTS) Manual.
SSM 50323
Service Bulletin/Repair Instructions
Some 2017-2022 F-Super Duty and 2016-2022 F-650/F-750 with 6.7L diesel engines, 2015-2019 Transit with 3.2L diesel engines and 2018-2021 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.
SSM 50327
Service Bulletin/Repair Instructions
Some 2021 F-150 Tremor vehicles built on or before 26-Aug-2021 may exhibit a condition where the active park assist system is inoperative with an Active Park Fault message displayed in the instrumental panel cluster (IPC) and/or in the SYNC display. This may be due to the software in the anti-lock brake system (ABS). To correct this condition, reprogram the ABS module using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming use causal part 2C219 and the applicable labor operations of Section 02 of the Service Labor Time Standards (SLTS) Manual.
SSM 50306
Service Bulletin/Repair Instructions
Some 2018-2021 EcoSport, Expedition, Navigator; 2019-2021 Ranger; 2020-2021 Escape, Corsair, Explorer, Transit; 2021 Bronco, Bronco Sport, Edge, Nautilus, F-150, Mustang; 2019-2022 Transit Connect; 2020-2022 Aviator, F-Super Duty; and 2022 Maverick vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0496, P0456, P0455, P04F0, and/or P0451. Ford has tested returned EVAP canister purge valves and found them to be fully functional. Prior to replacing the canister purge valve or other EVAP components, perform the following tests using the Ford Diagnosis and Repair System (FDRS) Scan Tool: Full System EVAP Leak Test - FDRS Location: TOOLBOX > PCM > PCM - Evap Emissions System Test and the EVAP Purge Valve Leak Test - FDRS Location: TOOLBOX > PCM > Evap Emission System Toolbox > CPV Check.
TSB 21-2407
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 10R80 MHT transmission and built on or before 23-Apr-2021 may exhibit a harsh 1-3 upshift and/or a harsh electric to gas engine drive transition. This may be due to the software in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 50294
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience the IPC going blank or rebooting during an incoming or outgoing cell phone call. This may be due to the cell phone connected to SYNC having an emoji alongside the text of a name in the cell phone's contact list. If suspected, interview the customer about the concern happening during calls with specific contacts. If confirmed, have the customer remove emojis from the text of names in their contact list and re-evaluate. Inform customers that engineering is currently working on a solution for this condition and will be released via an over the air (OTA) software update expected in February 2022. Software will update automatically if the vehicle is connected to FordPass. Monitor OASIS for additional information. Schedule a service appointment for customers that are not connected to FordPass once the repair becomes available.
SSM 50289
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit an erroneous diagnostic trouble code (DTC) U2404:92 stored in the gateway module (GWM) after an over the air (OTA) update was performed or the GWM software was updated using the Ford Diagnosis And Repair System (FDRS). This may be due to various software parameters within the GWM. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the GWM operation, this DTC should be disregarded. This DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) GWM update in December 2021 to prevent this DTC from setting erroneously.
SSM 50290
Service Bulletin/Repair Instructions
Some 2021 F150 vehicles may exhibit a diagnostic trouble code (DTC) U0253:00 stored in the ABS module. This DTC will not cause observable conditions or result from concerns with other vehicle systems. Diagnose all other DTCs before addressing U0253:00. This DTC should be disregarded when performing diagnostics for concerns unrelated to the ABS system. If an ABS system concern is present, perform normal diagnostics. Refer to Workshop Manual (WSM), section 206-09 > anti-lock brake system > diagnosis and testing. Ford is working on a software update that is expected via over the air (OTA) to resolve this informational DTC that is expected by June 2022.
SSM 50278
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit an inoperative camera and diagnostic trouble codes (DTC) C1001:01 in the Sync Module (APIM), B115E:15 and/or B115E:31 in the Image Processing Module A (IPMA). This may be due to a loose coaxial cable or circuit connection. If only APIM DTC C1001:01 is present, verify connections between the IPMA and the APIM. If IPMA DTCs B115E:15 and/or B115E:31 are also present, verify connections between the IPMA and the affected camera(s). Refer to cell 145 of the online wiring diagram to identify affected connections. If an issue is found with any coaxial cable, the coaxial cable (10E929) can be serviced individually instead of the entire harness. If all connections are secure, continue with diagnostics in Workshop Manual (WSM), Section 413-13B. For claiming, use causal part number 10E929.
SSM 50276
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E/F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message displayed in the instrument panel cluster (IPC) with missing active guide lines in the reverse camera display. Diagnostic trouble code (DTC) U0415:86 may also be present in the IPMA. This may be due to a network interruption during module programming and/or when a module was disconnected which can cause the steering center find to be reset and various features to become disabled. The steering center find can be relearned by driving the vehicle for approximately 5 minutes, above 18 mph (30 km/h) and with no steering wheel input for a few seconds. When steering center is found, the Reverse Brake Assist Unavailable message should clear. If the active guide lines are missing, perform the IPMA camera alignment using Ford Diagnosis and Repair System (FDRS).
SSM 50270
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles with ProPower Onboard may exhibit a message in the touchscreen stating Pro Power Onboard Turned Off Ground Fault Detected, after performing the Pro Power Onboard test function. This is a normal response after performing the test and full system function may be restored after pressing the on-screen RESET button. Inform customers that engineering is currently working on a solution for this condition and will be released via an over the air (OTA) software update expected in April of 2022. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that durability is not affected and they can continue to drive the vehicle. Contact the customer in May of 2022 to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.
SSM 50271
Service Bulletin/Repair Instructions
Some 2021 F-150/Mustang Mach-E/Bronco/Edge/Nautilus customers may experience an inoperative FordPass/LincolnWay app, features in FordPass/LincolnWay are not functioning and/or the customer cannot pair the FordPass/LincolnWay mobile app to the vehicle. If the telematics control unit (TCU) on the vehicle does not exhibit any diagnostic trouble codes (DTC), but the customer is running into these app concerns, this may be due to poor cell signal getting to the TCU. The TCU - Provisioning Application on the Ford Diagnosis and Repair System (FDRS) scan tool will provide cell signal strength information that can help to diagnose the source of the poor cell signal. If poor cell signal is found, refer to WSM 415-00 to help identify an antenna concern. Be sure the vehicle is an open environment.
TSB 21-2388
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with SYNC 4 without navigation may exhibit a condition where the compass direction indication is stuck or is not updating correctly in the instrument cluster and/or SYNC 4 screen. This may be due to a software concern in the telematics control unit (TCU) and the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the TCU and the APIM. Note: The TCU and the APIM software update that addresses the symptom listed in this bulletin may have been sent via over the air (OTA) to connected vehicles that have automatic updates enabled through the SYNC 4 screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
SSM 50226
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience a false alarm activation event with a trailer connected. A Security System Detected A Trailer Disconnect message may also display in the FordPass app. This may be due to various software parameters in the trailer module (TRM) and compatibility with certain trailer lights. Inform customers that Ford is developing a software update that is expected in February 2022. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment for repair in March 2022. For trailers that experience this false alarm event, advise customers to electrically disconnect the trailer when parked, then lock, unlock and lock the vehicle again, and reconnect the trailer. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
SSM 50228
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine may experience a Motor Coolant Over Temperature message in the instrument panel cluster (IPC) and diagnostic trouble code (DTC) P0A2F:94 stored in the secondary on-board diagnostic module C (SOBDMC). This may be due to software parameters in the SOBDMC. Inform customers that engineering is currently working on a solution for this condition and will be released via an over the air (OTA) software update expected in February of 2022. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that powertrain durability is not affected and they can continue to drive the vehicle. Contact the customer in March of 2022 to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.
SSM 50229
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 400W alternating current (AC) power outlet system may experience the AC power outlet system being inoperative and DTC B1330:9A stored in the BCM. This may be due to a connection and/or outlet issue at any of the 3 AC power outlets. If this concern is present, closely inspect C4628 at the pickup bed AC outlet for possible connection and/or contamination issues and repair as necessary. If there are no connection or contamination issues present at C4628, or a repair has been made AC power outlet system, you must download and run the Reset the Battery Monitoring Sensor Learned Values app (routine 203A) in the FDRS to relearn the direct current/alternating current converter module A (DCACA) outlet configuration and retest. If the B1330:9A persists, continue with normal diagnostics in the Workshop Manual, Section 414-05.
TSB 21-2373
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with equipped with a 3.5L EcoBoost or 3.5L PowerBoost and built on or before 31-Mar-2021 may experience an external loss of coolant. This may be due to a leak in the degas bottle hose between the degas bottle and thermostat housing. To correct the condition, follow the Service Procedure to inspect and replace the left degas bottle hose between the degas bottle and thermostat housing.
SSM 50217
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit diagnostic trouble code (DTC) U0143:87 stored in the trailer module (TRM). This may be due to various software parameters in the TRM. This DTC should be disregarded as it does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) TRM update beginning in March 2022 to prevent this DTC from setting.
SSM 50211
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with power running boards (PRB) may exhibit a running board that deploys after exiting and locking the vehicle, remain deployed when the key fob is stored in or near the vehicle or becoming out of sequence with one up and one down and/or DTCs C1008 or C1009. This may be the result of driver seat module (DSM) software. To correct this condition, reprogram the DSM using the latest level of the Ford Diagnosis and Repair System (FDRS). Make sure you are connected to the internet when entering module programming to obtain the latest updates. For claiming, use casual part 14C708 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50202
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience an illuminated anti-lock brake system (ABS) indicator in the instrument panel cluster (IPC) with diagnostic trouble code (DTC) U3000:48 stored in the ABS module. The U3000:48 DTC in the ABS module typically sets in conjunction with various chassis DTCs. When addressing related ABS concerns, all chassis DTCs are to be diagnosed and resolved first using Workshop Manual (WSM), Section 206-09, before attempting to diagnose and resolve any network communication DTCs.
TSB 21-2310
Service Bulletin/Repair Instructions
Some 2021 Mach-E/F-150 vehicles may experience at least one of the following symptoms: audio settings resetting after a key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, Information and Entertainment screen freezing/locking up, Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to UK English, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank Information and Entertainment screen, Apple CarPlay connection concerns, and/or Bluetooth connectivity concerns. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM.
SSM 50184
Service Bulletin/Repair Instructions
Some 2021 Bronco/F-150/Explorer/Aviator/Police Interceptor Utility vehicles, excluding hybrid, may exhibit harsh or delayed engagement/shift concerns. Most concerns may be addressed with the PCM/TCM Transmission Accelerated Main Control Break In Routine. Refer to Workshop Manual (WSM), Section 307-01, DTC Chart and/or Diagnosis By Symptom to identify the clutch(s) to be cycled. This routine cycles the shift solenoids and clutch control valves to remove contamination that may be sticking the valves and must be performed along with an adaptive drive cycle before attempting internal service. Although this routine was developed for low mileage vehicles, its usage is being expanded for various symptoms across the life of the vehicle.For claiming, use causal part 7A100 and applicable labor operations in Section 7 of the Service Labor Time Standards (SLTS) Manual.
TSB 21-2295
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 14-June-2021 may exhibit a rubbing noise at the front of the vehicle while driving and/or diagnostic trouble codes (DTC) C0031 and/or C0034 in the anti-lock brake system (ABS) module. This may be caused by an incorrectly routed front brake flexible hose. To correct the condition, follow the Service Procedure to inspect the front brake flexible hose routing.
SSM 50167
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 2.0kW Pro Power Onboard inverter system and built on or before 22-Nov-2021 may experience a loud fan noise emitting from under the rear seat. This may be due to various software parameters in the direct current/alternating current converter module A (DCACA). A 2.0kW Pro Power Onboard inverter system is identified by: DCACA inverter assembly being located in the cabin under the rear seat on the left side of the vehicle. To correct the condition using the latest level of Ford Diagnosis and Repair System (FDRS), reprogram the DCACA module. For claiming use causal part number 19G317 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
SSM 50162
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E and F-150 vehicles equipped with a 360 degree camera system may experience a Reverse Brake Assist Unavailable message displayed in the instrument panel cluster (IPC) and diagnostic trouble code (DTC) B1578:78 in the image processing module A (IPMA) after an on-demand self test is performed. To clear the Reverse Brake Assist Unavailable message displayed in the IPC, download and run the 360 Degree View Camera Alignment app for the IPMA using the latest version of the Ford Diagnosis and Repair System (FDRS). Once the 360 Degree View Camera Alignment routine is successful and the Reverse Brake Assist Unavailable message is no longer displayed in the IPC, perform a continuous memory self test. If any DTC's persist, continue with Workshop Manual (WSM), Section 419-07 diagnostic procedures.
TSB 21-2338
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTCs) P0A1A:06 and/or P1A0E:64 stored in the secondary on board diagnostic control module C (SOBDMC), also referred to as the inverter system controller (ISC). These DTCs may be set due to an issue related to electric motor performance. To correct the condition, follow the Service Procedure steps to identify a concern with the hybrid drive unit.
SSM 50156
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.3L or 5.0L engine, Transit vehicles equipped with a 3.5L Duratec engine, and Explorer/Police Interceptor Utility vehicles equipped with a 3.3L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0106 stored in the powertrain control module (PCM) after key-off transportation of the vehicle to higher altitudes. To correct the condition, clear the DTCs, cycle the ignition to OFF, cycle the ignition to ON, wait ten seconds, cycle the ignition to OFF, wait ten seconds, then start the engine. If the condition remains, refer to the Powertrain Control/Emissions Diagnosis (PC/ED) Manual for diagnostics.
TSB 21-2291
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with blind spot information system (BLIS) and rear lamp assemblies utilizing 2 incandescent bulbs and built on 01-Jan-2021 and through 30-Apr-2021 may experience a turn signal indicator flashing fast in the instrument panel cluster (IPC) with one or more of the rear lamp bulbs not flashing. This may be due to an incandescent rear lamp bulb not being completely inserted or has fallen out of the bulb socket. To correct the condition, follow the Service Procedure to inspect and replace the rear lamp wire harness.
TSB 21-2296
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit a clicking/scraping noise from under the vehicle. This may be due to a heat shield becoming detached from the underside of the body and/or pickup bed. The heat shield from the underside of the pickup bed may also be partially detached or missing. To correct the condition, follow the Service Procedure to repair the heat shield(s).
SSM 50151
Service Bulletin/Repair Instructions
Some 2020-2021 Explorer/Aviator Hybrids, 2021 Corsair Hybrid, 2021 F-150 PowerBoost, and 2021 Mustang Mach-E vehicles may exhibit a no-start with a Stop Safely Now warning message in the instrument panel cluster (IPC). The vehicle may have one or more of the following DTCs P0A23, P0A6F, P0A72, P0A75, P0A71, P0A74, P0A77, P0DFA, P06B1, P0A47, P1A0E set by the secondary on-board diagnostic module C (SOBDMC) or secondary on-board diagnostic module B (SOBDMB). This may be due to a drop in the 12-volt circuit. These DTCs will often occur at vehicle key-on and may be difficult to reproduce. Before replacement of the SOBDMC or SOBDMB, diagnose any low voltage DTCs (P0562, U3003) in other modules in the 12V system. If low voltage (less than 10V) is observed in these DTCs snapshot, diagnose the 12v system first. Refer to Workshop Manual (WSM), Section 418-00.
SSM 50140
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E, F-150, and Edge vehicles may experience a GWM and/or TCU programming failure with an error message displayed in the Ford Diagnosis and Repair System (FDRS) stating The Programming Or Part Number Validation Process Has Failed. This may be due to the USB flash drive being removed from the vehicle media hub before fully completing reprogramming. Reprogram the module(s) following the vehicle onscreen prompts. After the ignition cycle during reprogramming, the touchscreen may go blank. This is a normal part of the reprogramming process. Leave the USB flash drive installed in the media hub until the touchscreen displays Update Successful.
SSM 50132
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a base instrument panel cluster (IPC), 4-inch display may experience the transmission temperature gauge reading inaccurately or low after the vehicle has been at operating temperature for quite some time. This may be due to various software parameters in the IPC. Ford is working on an update that is expected via over the air (OTA) in late February of 2022. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that powertrain durability is not affected and they can continue to drive the vehicle. Contact the customer in March of 2022 to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.
21B32
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 Trailer Perimeter Alarm ;In all of the affected vehicles, an unexpected perimeter alarm will activate when the vehicle meets the following conditions: vehicle with transmission in park, ignition off, doors locked, perimeter alarm enabled, and a trailer connected
SSM 50114
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with SYNC 4 and built on or after 29-Apr-2021 and through 19-May-2021 may exhibit an inoperative Wireless App Projection feature with a Wireless App Projection Disabled message in the touchscreen. This may be due to various parameters within the gateway module (GWM). To correct the condition, complete Customer Satisfaction Program 21B33.
TSB 21-2306
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 2.7L EcoBoost, 3.3L or a 5.0L engine may experience an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTC) P2096 and/or P2098 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM and/or a faulty catalyst monitor sensor. To correct the condition, follow the Service Procedure to update the PCM.
21B52
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 Raptor Vehicles Equipped with 3.5L Ecoboost Engines and Pro Power Onboard Powertrain Control Module Reprogramming; In all of the affected vehicles, if the outlet cover located in the bed of the vehicle is open more than approximately 17 degrees (due to a device plugged in, debris, etc.), the vehicle will not shift out of park when started.
SSM 50098
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with navigation may exhibit an illuminated tire pressure monitor system (TPMS) warning indicator and/or a concern with reduced range of the keyfob. This may be due to a telematics control unit (TCU) module concern. Remove the TCU fuse and if the concern is no longer present, replace the TCU. Refer to Workshop Manual (WSM), Section 415-00. For claiming, use casual part 14F546 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 21-2292
Service Bulletin/Repair Instructions
Some 2015-2021 F-150, 2017-2021 F-Super Duty and 2018-2021 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass panel brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. To correct the condition, follow the Service Procedure to replace the roof opening panel glass brackets
TSB 21-2253
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles with rear gross axle weight rating (GAWR) of 1542 kg (3,400 lb) or 1724 kg (3,800 lb) shown on the vehicle certification (VC) label may experience a pop/clunk/snap noise from the rear of vehicle when driving up/down an incline at an angle (frame twist). This approach angle would be similar to entering or leaving a driveway. This may be due to movement between the rear spring and the rear spring mounting plate on the rear axle. To correct the condition, follow the Service Procedure to apply lubrication between the rear spring and the rear spring mounting plate mating surfaces on the rear axle.
SSM 50073
Service Bulletin/Repair Instructions
When replacing the 6006 long block engine assembly in 2021 F150 vehicles equipped with a 2.7L or 3.5L EcoBoost or 3.5L PowerBoost with a vehicle build date on or after 19-July-2021 and 2021 Expedition/Navigator vehicles equipped with a 3.5L EcoBoost with a vehicle build date on or after 10-Feb-2021, the turbocharger bypass valve (9U465) and adapter (9V456) must also be replaced. For turbocharger bypass valve and adapter replacement procedures, refer to the Workshop Manual (WSM), Section 303-14.
SSM 50067
Service Bulletin/Repair Instructions
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50064
Service Bulletin/Repair Instructions
Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
TSB 21-2280
Service Bulletin/Repair Instructions
Some 2018-2021 F-150 vehicles equipped with a 3.5L PowerBoost, 3.5L EcoBoost or 2.7L EcoBoost engine and some 2018-2021 Expedition and Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04F0 and/or P144C stored in the powertrain control module (PCM). This may be due to loose or partially connected evaporative emissions (EVAP) vapor lines.
OTA SU1-F150
Service Bulletin/Repair Instructions
Software Update 1 (SU1) for 2021 Model Year F-150 vehicles is now available. Involves: Trail Light Check Popup Messages, Remote Start Battery Drain, Zone Lighting Battery Drain, Neutral Tow Select Ability, Contrast improvements to analog rear view camera
SSM 50045
Service Bulletin/Repair Instructions
Some 2018-2021 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit an inoperative charging pad, slow charging, a notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen is not showing. This may be due to the customer's phone if they are using an iPhone 12. Vehicles equipped with a wireless charging pad are designed to charge best with phones that follow the Qi standard. The iPhone 12 hardware currently does not follow the Qi standard for wireless charging. This may make it difficult for Ford and Lincoln vehicles to wirelessly charge this specific phone. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using an iPhone 12, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.
SSM 50046
Service Bulletin/Repair Instructions
Some 2021 Explorer/Aviator/Police Interceptor Utility/F-150 Hybrid vehicles equipped with a 10R80 modular hybrid transmission (MHT) may exhibit a transmission fluid leak at the engine disconnect clutch pressure sensor. This condition may be due to loose engine disconnect clutch pressure sensor fasteners. To correct the condition, tighten the engine disconnect clutch pressure sensor fasteners per Workshop Manual (WSM), Section 307-01. Replacing the engine disconnect clutch sensor is not necessary to correct the condition.
SSM 50047
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 5.0L engine and built on or before 9-Apr-2021 may exhibit a no crank/no start with no powertrain control module (PCM) communication condition if the oil life is at or less than 20%. This may be due to various parameters within the PCM. To correct the condition, follow the service procedure in Customer Satisfaction Program 21B37.
SSM 50049
Service Bulletin/Repair Instructions
Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
TSB 21-2272
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 2.7L EcoBoost engine and built on or before 14-Jun-2021 may experience lack/loss of power with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P0299 in the powertrain control module (PCM). This may be due to the wastegate control actuator question mark upper linkage lever between the wastegate lever arm and the wastegate control actuator becoming disconnected. To correct the condition, follow the Service Procedure to repair the wastegate control actuator question mark upper linkage lever between the wastegate lever arm and the wastegate control actuator.
SSM 50035
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine may experience an Motor Coolant Over Temperature message in the instrument panel cluster (IPC), along with a stand-alone diagnostic trouble code (DTC) P0A2F stored in the powertrain control module (PCM). This may be due to software parameters in the PCM. Ford is working on an update that is expected via over the air (OTA) in late August 2021. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that powertrain durability is not affected and they can continue to drive the vehicle. Contact the customer in September to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.
SSM 50036
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles with 3.5L PowerBoost engine and ProPower Onboard may exhibit a center stack screen message stating Pro Power Onboard Turned Off Ground Fault Detected, after performing the Pro Power Onboard test function. This is a normal response after performing the test and full system function may be restored after pressing the on-screen RESET button. Ford is developing an update to the test screens which is expected to be delivered to the vehicle via over-the-air (OTA) SYNC update in late August 2021. Let the customer know they can continue to drive the vehicle and advise to connect to their FordPass account and enable the vehicle to accept the OTA. Schedule a follow-up appointment for September 2021, and contact the customer to understand if OTA was received, and confirm if the service appointment is going forward. Monitor OASIS for updates.
SSM 50037
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine and 7.2kW Pro Power Onboard may exhibit a message on the center stack screen indicating a circuit breaker on the bed panel outlet is tripped. If the bed panel outlet circuit breakers are not tripped, this may be due to a tripped circuit breaker in the instrument panel above the 120v power outlet. If all breakers are in a non-tripped state, verify the wire harness connector to the instrument panel outlet is fully connected. Engineering is aware of the incorrect circuit breaker messaging and will correct this with an over-the-air SYNC software update in late August 2021. In the interim, advise customers that any circuit breaker tripped message could be caused by any of the 2 bed panel or the IP circuit breakers.
SSM 50039
Service Bulletin/Repair Instructions
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
SSM 50015
Service Bulletin/Repair Instructions
Some 2020-2021 Ford and Lincoln vehicles are equipped with an anti-fogging feature known as enhanced windshield anti fogging strategy (EWAFS). This feature automatically adjusts airflow in the cabin to prevent the windshield from fogging up and may be perceived by customers as irregular climate control functionality. To reduce fogging, the EWAFS functions include: the air condition (A/C) button may turn on and off automatically, recirculated air may turn off automatically in all air modes except MAX A/C, recirculated air may also turn on and off automatically in various airflow modes in order to improve heating or cooling efficiency, and in auto climate control, high humidity conditions may automatically engage A/C compressor, increase blower motor speed and/or direct more air to windshield. Continue to monitor the Workshop Manual (WSM) for EWAFS updates.
SSM 50006
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit an inoperative camera and diagnostic trouble codes (DTCs) C1001:01 in the Sync Module (APIM), B115E:15 and/or B115E:31 in the Image Processing Module A (IPMA). This may be due to a loose coaxial cable or circuit connection. If only APIM DTC C1001:01 is present, verify connections between the IPMA and the APIM. If IPMA DTCs B115E:15 and/or B115E:31 are also present, verify connections between the IPMA and the affected camera(s). Refer to cell 145 of the online wiring diagram to identify affected connections. If all connections are secure, continue with diagnostics in Workshop Manual (WSM) Section 413-13B. For claiming, use causal part number 10E929.
SSM 49994
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit all modules on the HS2, HS3, HS4 and MS CAN networks not responding to the Ford Diagnosis and Repair System (FDRS) and modules on these networks fail the network test. Modules on the FD1 and HS1 networks will communicate with the FDRS. Vehicles equipped with a power opening/closing tailgate may also exhibit an inoperative power tailgate. This may be due to a gateway module (GWM) that is not configured properly. To correct this condition, download and run the GWM - Gateway Module A (GWM) Configuration application. For claiming, use causal part number 14G490 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
21B37
Service Bulletin/Repair Instructions
It may be possible for the Powertrain Control Module (PCM) to enter an eninge no-start condition at key-on if the software detects a low oil level AND the oil life remaining is between 5-20%. A Ford Power-Up (over-the-air) PCM software update will be available later this year (2021).
TSB 21-2249
Service Bulletin/Repair Instructions
Some 2021 F-150 and Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. This may be due to software in the image processing module A (IPMA). To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.
SSM 49983
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience the IPC going blank or rebooting during an incoming or outgoing cell phone call. This may be due to the cell phone connected to SYNC having an emoji alongside the text of a name in the cell phone's contact list. If suspected, interview the customer about the concern happening during calls only with specific contacts. If confirmed, have the customer remove any emojis alongside the text of names in their contact list and re-evaluate. Inform customers that Ford is developing a software update that is expected in October. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment for repair in November. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
TSB 21-2236
Service Bulletin/Repair Instructions
Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
SSM 49968
Service Bulletin/Repair Instructions
Some 2020-2021 Corsair/Nautilus/Navigator/Aviator, 2021 F-150/Mustang Mach-E vehicles equipped with Phone-as-a-Key may have diagnostic trouble code(s) (DTC) U200D:15, U200E:15, U200F:15, B15**:31, B15**:49 and/or B15A5:56 stored in the remote function actuator (RFA) module. If any of these DTCs are detected during normal diagnostics, clear the DTCs, reflash RFA to the latest software level and start a new Ford Diagnosis and Repair System (FDRS) session. Verify that DTCs are no longer present. If only the B15**:31, B15**:57 and/or B15A5:56 DTC(s) returns in the RFA after a self test, follow normal Workshop Manual (WSM) diagnostics, Section 419-01C.
TSB 21-2232
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a heated steering wheel and built on or before 14-Jun-2021 may experience the heated steering wheel turning off within 10 minutes after being manually enabled and/or the heated steering wheel not being enabled after a remote start event. This may be due to various software parameters in the steering column control module (SCCM). To correct the condition, follow the Service Procedure to reconfigure and reprogram the SCCM.
SSM 49962
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E and F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message after module programming has been completed. This may be due to a network interruption from programming or configuring modules, which can cause steering center find to be reset. When the steering center find is reset, this causes various features to become disabled. The steering center find can be relearned by driving the vehicle approximately 5 minutes above 18 mph (30 km/h) straight ahead on a flat surface with no steering inputs for a few seconds. When steering center is found the Reverse Brake Assist Unavailable message will go away.
SSM 49960
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 2.7L EcoBoost engine may experience a lack/loss of power with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P0299 in the powertrain control module (PCM). This may be due to a wastegate control actuator question mark upper linkage lever becoming separated from the wastegate control actuator due to a missing jamb nut. Replacement wastegate control actuator kits are available for service and turbocharger assembly replacement is not necessary (RH actuator kit is ML3Z-9G488-J, LH actuator kit is ML3Z-9G488-E). Refer to the Workshop Manual (WSM), Section 303-04G.
TSB 21-2229
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine may experience a disabled Pro Power Onboard feature with a Pro Power Onboard Service Required message in the center stack display and diagnostic trouble code (DTC) P0364 stored in the powertrain control module (PCM). This may be due to various software parameters within the direct current/alternating current converter module A (DCACA) inverter and the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM and the DCACA inverter.
TSB 21-2084
Service Bulletin/Repair Instructions
Some 2017-2021 F-150 vehicles equipped with a 2.7L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0096 in the powertrain control module (PCM). This may be due to an issue with the manifold absolute pressure (MAP) sensor. To correct the condition, follow the Service Procedure to replace the MAP sensor.
SSM 49944
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E/F-150 vehicles may exhibit audio settings resetting after a key cycle, Android Auto concerns, Sirius presets missing more than three pages after a key cycle, touchscreen intermittent freezing/locking up, Pro Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to UK English, WMA files not playing properly from a USB and/or Bluetooth connectivity concerns. There may be a software concern in the APIM. Ford is working on an update that is expected via over the air (OTA) in July 2021. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that they can continue to drive the vehicle. Contact the customer in August to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.
SSM 49928
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E, F-150, Edge/Nautilus or Bronco vehicles equipped with SYNC 4 may have a customer symptom of the SYNC voice commands being activated without pushing the steering wheel switch. This may be due to the feature called Wake Word within SYNC 4. This feature allows the driver to activate the SYNC 4 system without pushing the steering wheel switch. Under the touchscreen Settings > Voice Settings the preferred Wake Word can be changed. The feature can also be disabled if the customer does not want the SYNC voice commands being activated without touching the steering wheel switch. This feature is not a defect. Do not submit a claim for this condition.
TSB 21-2205
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 5.0L engine, built on or before 23-Apr-2021, and having charging system diagnostics performed in the Workshop Manual (WSM) may experience the generator voltage desired (GENVDSD) parameter identification (PID) missing from the powertrain control module (PCM) PID list in the Ford Diagnosis and Repair System (FDRS). This may be due to a software parameter in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 49912
Service Bulletin/Repair Instructions
Some 2021 F-150/Edge vehicles equipped with SYNC4 without navigation may exhibit a condition where the compass is inoperative and/or stuck in one direction in instrument cluster and/or SYNC4 screen. This may be due to a software concern in the telematics control unit (TCU). Inform customers that Ford is currently working on a software update that will be released via an over the air (OTA) update expected in July 2021, and that the TCU software will update automatically if the vehicle has Vehicle Connectivity turned ON in the touchscreen Settings. Let the customer know they can continue to drive the vehicle, and contact the customer in August to determine if they received the update. If the customer needs further assistance with the update, schedule a follow-up appointment. Monitor OASIS for updates.
SSM 49886
Service Bulletin/Repair Instructions
Some 2021 F-150 PowerBoost vehicles may exhibit the fuel door release tappet separated from the fuel door housing, slow fuel fill, fuel spit back during refueling, a message in the cluster that states Close Fuel Door To Avoid Check Engine Light and/or diagnostic trouble code (DTC) P04B5 stored in the powertrain control module (PCM). This may be due to opening the fuel door without pressing the fuel door release button. Prior to following normal diagnostics, first check that the fuel door release tappet is properly installed into the fuel door and that the fuel door closes properly and opens when using the fuel door release button. If the tappet has separated from the fuel door press the fuel door release button to eject the tappet from the latch then reinstall the tappet into the fuel door by pressing it into place with features aligned with the fuel door.
SSM 49887
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 18-May-2021 may exhibit FordPass missing the button to activate the vehicle and/or a message stating WiFi hotspot feature not enabled when attempting to access the WiFi hotspot settings in the SYNC4 menu. This may be due to the gateway module (GWM) configuration. To correct the condition, download and run the GWM - Gateway Module A (GWM) Configuration app using the Ford Diagnosis and Repair System (FDRS). For claiming use causal part number 14G650 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
21B33
Service Bulletin/Repair Instructions
In all of the affected vehicles, the Gateway Module (GWM) was not properly configured at the assembly plant. Affected vehicles present the following symptoms: "Activate" button is not visible to customer when trying to activate vehicle via FordPass; Sync4 system displays the massage "vehicle hot spot feature is not enable in this vehicle"; and all connected features (software updates, alerts, bug reports, command & control, vehicle location, connected navigation, etc.) are disabled.
SSM 49861
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience the Easy Entry/Exit feature missing from the SYNC 4 touchscreen menu. This may be due to various software parameters in the accessory protocol interface module (APIM). To correct the condition, download and run the APIM - SYNC Module (APIM) Configuration app on the latest level of the Ford diagnostic scan tool. The vehicle and APIM will need to be powered down and restarted to recheck the SYNC 4 touchscreen for the Easy Entry/Exit feature appearing in the menu. For claiming use causal part number 14G671 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
SSM 49862
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 18-May-2021 may experience a Return Passenger Seat To Upright Position warning in the message center of the instrument panel cluster (IPC) when the passenger seat is already in the upright position. This may be due to a software parameter in the driver front seat module (DSM). To correct the condition, download and run the DSM - Driver Front Seat Module (DSM) Configuration app on the latest level of the Ford diagnostic scan tool. For claiming, use causal part number 14C708 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
TSB 21-2179
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience a diagnostics trouble code (DTC) U2100 in the trailer module (TRM) after installation of the Ford Accessory Trailer Brake Control kit. This may be due to an error in the configuration data needed to update the TRM. To correct the condition, follow the Service Procedure to configure and program the TRM and the instrument panel cluster (IPC).
SSM 49826
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on 29-Apr-2021 and through 18-May-2021 may exhibit FordPass missing the button to activate the vehicle and/or a message stating WiFi hotspot feature not enabled when attempting to access the WiFi hotspot settings in the SYNC4 menu. This may be due to the gateway module (GWM) configuration. To correct the condition, download and run the GWM - Gateway Module A (GWM) Configuration app using the Ford Diagnosis and Repair System (FDRS). For claiming use causal part number 14G650 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
SSM 49820
Service Bulletin/Repair Instructions
Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.
SSM 49821
Service Bulletin/Repair Instructions
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49804
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit a side door ajar and/or a hood ajar warning message displayed in the instrument panel cluster (IPC) with or without diagnostic trouble codes (DTC) P166B, B1175, B1176, B11C1 and/or B11C0. This may be due to a misalignment of the the door or hood and/or their strikers. Before attempting any component diagnosis or replacement, check the door and/or hood and their strikers for proper alignment. Refer to Workshop Manual (WSM), Section 501-03 alignment procedures. If the doors and hood are properly aligned, continue with normal diagnostics.
SSM 49805
Service Bulletin/Repair Instructions
Some 2011-2021 vehicles equipped with a diesel engine may have engine oil in the exhaust after turbocharger replacement for various reasons. To correct the condition, remove the exhaust and stand the exhaust up with the turbocharger inlet side facing down using a suitable drain pan. Allow the exhaust to drain for at least 24 hours and reinstall. Do not perform a manual exhaust regeneration.
TSB 21-2154
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 5.0L engine and built on or before 04-Mar-2021 may experience an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTC) P0364, P060B, P062B, P164C, P2601, P0171, P0172, P0174, P0175 and/or P1104 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM and reset the keep alive memory (KAM).
TSB 21-2158
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 5.0L engine and built on or before 23-Apr-2021 may experience a runs rough, hesitation and/or a lack of power condition with an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0301, P0304, P0306, P0307, P3402, P3426, P3442 and/or P3450 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM and reset the keep alive memory (KAM).
TSB 21-2159
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 5.0L engine and built on or before 23-April-2021 may exhibit a Low Oil Level message displayed in the instrument panel cluster (IPC) message center with a dipstick oil level reading above the minimum line. This may be due to a software parameter within the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 49795
Service Bulletin/Repair Instructions
Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
TSB 21-2072
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) and diagnostic trouble codes (DTCs) P0A1A and/or P1A0E stored in the secondary on board diagnostic control module C (SOBDMC), also referred to as the inverter system controller (ISC). These DTCs may be set due to an issue related to electric motor performance. To correct the condition, follow the Service Procedure steps to identify a concern with the hybrid drive unit.
SSM 49785
Service Bulletin/Repair Instructions
Some 2021 F-Super Duty and 2021-2022 E-Series vehicles equipped with a 6.2L or 7.3L gasoline engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0457 stored in the powertrain control module (PCM). This may be due to a loose fuel filler cap. The fuel filler cap design has changed, requiring multiple turns to seal properly. Advise the customer to turn the fuel filler cap clockwise until there is at least one audible click to seal properly. For further diagnostics, refer to the Powertrain Control/Emissions Diagnosis (PC/ED) manual, pinpoint test HX.
TSB 21-2144
Service Bulletin/Repair Instructions
Some 2015-2021 F-150 and 2017-2021 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.
TSB 21-2141
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with console shift may exhibit a condition where the gear shift lever will not shift out of PARK. Some vehicles may also have the gear shift lever stow position delayed or inoperative. This may be due to software in the gearshift module (GSM) or internal GSM damage. To correct the condition, follow the Service Procedure to reprogram the GSM or replace GSM if internal damage is found.
SSM 49767
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message after module programming has been completed. This may be due to a network interruption from programming or configuring modules, which can cause steering center find to be reset. When the steering center find is reset, this causes various features to become disabled. The steering center find can be relearned by driving the vehicle approximately 5 minutes above 18 mph (30 km/h) straight ahead on a flat surface with no steering inputs for a few seconds. When steering center is found the Reverse Brake Assist Unavailable message will go away.
SSM 49761
Service Bulletin/Repair Instructions
Some 2011-2021 Mustang and F-150 vehicles equipped with a 5.0L engine may exhibit a ticking noise at idle after an engine oil change. It is often referred to as typewriter noise because of its similarity to the sound of a mechanical typewriter. The noise in question may be heard on some engines when engine temperatures reach 150F (65ÃÂ
âÂÂC) or higher and engine speed is at idle up to approximately 1700 RPMs. It can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. The typewriter noise is not detrimental to the engine function or durability and has no short or long term effects on the engine. This an operating characteristic of the 5.0L engine and no repairs should be attempted.
TSB 21-2131
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine and built on or before 23-Apr-2021 may experience an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300, P0301-P0306, P0316, P050E, P1674, P0454 and/or P2451 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 49756
Service Bulletin/Repair Instructions
Some 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.
SSM 49753
Service Bulletin/Repair Instructions
Some 2020-2021 Explorer/Aviator/Police Interceptor Utility and 2021 F-150 Hybrid vehicles equipped with a 10R80 modular hybrid transmission (MHT) and with less than 100 miles (160 kilometers) may exhibit a transmission fluid leak that appears to be coming from between the hybrid drive unit and transmission case joint. This condition may be due to residual transmission fluid trapped between the front module and transmission case joint during the assembly process. Clean the area thoroughly and reevaluate with the vehicle at operating temperature before attempting any leak related repairs.
21B08-S1
Service Bulletin/Repair Instructions
Certain 2021 Model Year F-150 Vehicles Heated Mirror and Integrated Trailer Relay Module Reflash Additional labor allowance to clear the potential unavailable brake assist message. Some of the affected vehicles may have software logic errors affecting the heated mirror and the ITRM. The heated mirror may not output heat at temperatures below zero degrees Celsius. Also, a battery drain may occur under a certain sequence of events due to a logic error in the ITRM. Under certain specific sequence, the ITRM battery drain may result in the inability to start the vehicle .A customer could experience a battery drain within 14 hours under the following conditions: the trailer is connected, vehicle is unlocked, parked, and the engine is off.
TSB 21-2127
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine and the 7.2 kilowatt (kW) inverter system may experience a "Pro Power Onboard Service Required" message in the center stack display and diagnostic trouble code (DTC) P0364 stored in the powertrain control module (PCM). This may be due to various software parameters within the direct current/alternating converter module A (DCACA) inverter and the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM and the DCACA inverter.
TSB 21-2128
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine may experience diagnostic trouble code (DTC) U0288 stored in the secondary on-board diagnostic module C (SOBDMC), also referred to as the inverter system controller (ISC). This may be due to various software parameters within the SOBDMC. To correct the condition, follow the Service Procedure to perform a multi-module reprogramming, beginning with the powertrain control module (PCM).
SSM 49746
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience intermittent inoperative remote commands from the FordPass mobile app. Intermittent command behavior may also lead the customer to believe there is no cellular signal or coverage. FordPass mobile app commands may become operative again after starting the vehicle with the ignition or key fob. This may be due to software in the gateway module (GWM). To correct the condition, reprogram the GWM using the latest level of the appropriate scan tool. Vehicles with automatic updates enabled may receive this software via an over-the-air update. For claiming, use causal part number 14G490 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
TSB 21-2126
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 5.0L engine built on or before 9-Apr-2021 may exhibit a no start/no powertrain control module (PCM) communication condition if the oil level is approximately 1 or more quarts low and the oil life is at or less than 20%. This may be due to various parameters within the PCM. To correct the condition, follow the Service Procedure to reset and reprogram the PCM.
SSM 49738
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message after module programming has been completed. This may be due to a network interruption from programming or configuring modules, which can cause steering center find to be reset. When the steering center find is reset, this causes various features to become disabled. The steering center find can be relearned by driving the vehicle above 10 mph (16 km/h) for over 10 minutes.
SSM 49728
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 5.0L engine may exhibit a no start/no powertrain control module (PCM) communication condition if the oil level is approximately 1 or more quarts low and the oil life is at/or less than 20%. This may be due to various parameters within the PCM. Inform the customer that Ford is developing a software update to prevent this condition that is expected by the end of May 2021 and a follow-up appointment should be scheduled for a repair. In the interim, PCM functionality can be restored by going to: PTS Home Page > Rotunda > Diagnostic Tool Support > Download Software > 2021 F150 5.0L PCM Reset App. Follow the instructions included with the Zip file. Once PCM functionality has been restored, change the engine oil and filter and reset the engine oil change reminder. For claiming, use causal part 12A650 and M-time.
SSM 49721
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with one-touch up/down front windows and built on or before 08-Mar-2021 may exhibit a window not responding to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function. This may be due to a calibration parameter in the driver door module (DDM) and/or passenger door module (PDM). To correct the condition, reprogram the DDM and PDM using the latest level of the appropriate Ford diagnostic scan tool then perform the Power Door Window Initialization procedure for both the DDM and the PDM. For claiming, use causal part number 14B291 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
SSM 49712
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on 06-Sep-2020 and through 24-Jan-2021 may experience the climate temperature control is inoperative or does not operate correctly. The vehicle may exhibit diagnostic trouble codes (DTC) B1081 and/or B1082 in the heating, ventilation and air conditioning (HVAC) module. This may be due to a software issue with the HVAC module. To correct the condition, update the HVAC module using the latest level of the appropriate Ford diagnostic scan tool. If the condition persists, refer to Workshop Manual, Section 412-00 and continue with normal diagnostics. For claiming, use causal part number 19980 and applicable labor times from the Service Labor Times Standard (SLTS) Manual.
SSM 49709
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles with 3.5L PowerBoost engine and ProPower Onboard may exhibit a center stack screen message stating Pro Power Onboard Turned Off - Ground Fault Detected, after performing the Pro Power Onboard test function. This is a normal response after performing the test and full system function may be restored after pressing the on-screen RESET button. Ford is developing an update to the test screens which is expected to be delivered to the vehicle via over-the-air (OTA) SYNC update in July 2021. Let the customer know they can continue to drive the vehicle and advise to connect to their FordPass account and enable the vehicle to accept the OTA. Schedule a follow-up appointment for July 2021, and contact the customer to understand if OTA was received, and confirm if the service appointment is going forward. Monitor OASIS for updates.
TSB 21-2097
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit a discharged battery and/or no crank condition. This may be due to key off battery drain when the zone lighting power button is left enabled in the SYNC4 display or the FordPass app. A discharged battery or a no crank condition may also occur if a rear door is difficult to close causing the door to not fully latch, resulting in a door ajar being detected.
SSM 49690
Service Bulletin/Repair Instructions
For 2018-2021 EcoSport/Expedition/Navigator, 2019-2021 Ranger/Transit Connect, 2020-2021 Escape/Explorer/SuperDuty/Transit/Aviator/Corsair, 2021 Bronco Sport/F-150/Mustang/Mach-E the Workshop Manual (WSM) diagnostics may direct to replace a module on vehicles that use Ford Diagnosis and Repair System (FDRS). First, an FDRS session must be created on the vehicle prior to removing the faulted module. Once the session is started, run the Programmable Module Installation and replace the module only when instructed by FDRS. Installing a new module prior to starting a scan tool session may result in incomplete module configuration with DTCs U2100, U2101 and/or U2200. Once a session has been started, continue to follow normal WSM procedures to repair the vehicle.
TSB 21-2085
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 2.7L EcoBoost engine and built on or before 01-Mar-2021 may experience an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P060B, P0300 and/or P0316 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
TSB 21-2086
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.3L Duratec engine and built on or before 02-Mar-2021 may experience an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P060B, P0600 and/or P0607 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
TSB 21-2087
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L EcoBoost engine and built on or before 02-Mar-2021 may experience an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P060B, P0420, P0430, P04F0, P2601 and/or P0364 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 49684
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit diagnostic trouble code (DTC) U3000:49 stored in the image processing module A (IPMA). This may be due to the learned values in the IPMA not allowing the code to be cleared. To clear the DTC, download and run the IPMA - Reset the Image Processing Module A (IPMA) Learned Values application in Ford Diagnosis and Repair System (FDRS), then run the IPMA - Image Processing Module A (IPMA) Alignment application immediately after. If the U3000:49 is still present after running both applications, continue with normal diagnostics in Pinpoint Test AI in Workshop Manual, Section 419-07.
TSB 21-2083
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 5.0L engine and built on or before 08-Mar-2021 may experience an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0364, P060B, P062B, P164C, P2601, P0171, P0172, P0174, P0175, P3450 and/or P1104 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM and reset the keep alive memory (KAM).
SSM 49650
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with automatic high beam control may experience the fog lamps flashing when the automatic high beam control feature is turned on, the fog lights are turned on and the vehicle is driven in dark conditions. This may be due to the software in the headlamp control module (HCM). To correct the condition, reprogram the HCM using the latest level of the appropriate Ford diagnostic scan tool. If the condition persists, refer to Workshop Manual, Section 417-01 and continue with normal diagnostics. For claiming, use causal part number 13K198 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.
SSM 49643
Service Bulletin/Repair Instructions
Some 2021 F-150, Mustang Mach-E, Edge vehicles may exhibit a concern of Android Auto not wirelessly connecting and/or Android phones rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. Google has released a fix for these concerns. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1 or later. For customers whos Android phone reboots when connected via USB, request that the customer update their Chrome application to 88.0.4324.181 or later. The customers service provider should be able to assist customers having difficulty updating their device. This is not a warrantable repair
TSB 21-2053
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine and built on or before 15-Feb-2021 may experience an illuminated malfunction indicator lamp (MIL) with diagnostics trouble code (DTC) P2C23, P2601, P164C, P060B and/or U0288 stored in the powertrain control module (PCM). This may be due to various software parameters within the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 49625
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E/F-150/Edge/Nautilus vehicles may require a reboot of the SYNC 4 system. For vehicles equipped with a volume/power and right seek button, press and hold both the volume/power and right seek button for 10 seconds and the system will reboot. For vehicles not equipped with a volume/power button, holding the seek right and volume down buttons on the steering wheel controls will reboot the SYNC 4 system. The Workshop Manual (WSM) is in the process of being updated with this procedure.
SSM 49618
Service Bulletin/Repair Instructions
Some 2018-2021 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with DTC P025A And/Or DTC U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs or loose/corroded grounds. Inspect FPCM connector, applicable grounds(F-150- G401, Expedition/Navigator- G403, Transit- G401, 2018-2019 Explorer G302, 2020-2021 Explorer/Aviator- G407) and confirm FPCM connector (F-150- C4336, Expedition/Navigator- C433, Transit- C433, 2018-2019 Explorer C3239, 2020-2021 Explorer/Aviator- C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
SSM 49601
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience the anti-theft intrusion alarm system activating when there is no evidence of an intrusion. This may be due to the intrusion alarm system sensing vibrations that are characteristic to other vehicle systems. To correct the condition, update the body control module (BCM) to the latest software level using the appropriate scan tool. After BCM reprogramming completes follow the on-screen prompts to relearn the TPMS sensors. For claiming, use causal part 15K609 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49602
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built on or before 29-Jan-2021 and equipped with a console gear shift lever may exhibit a condition where the gear shift lever is unable to come out of the park position. Some vehicles may also exhibit the gear shift lever stow function is delayed or inoperative. This may be due to software in the gearshift module (GSM). To correct the condition, reprogram the GSM. For claiming, use causal part 7210 and applicable labor times in section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49597
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience intermittent remote commands from the FordPass mobile app. Intermittent command behavior may also lead the customer to believe there is no cellular signal or coverage. FordPass mobile app commands may become operative again after starting the vehicle with the ignition or key fob. Ford Engineering is developing a software update that is expected in late March 2021. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment for April 2021. This software will be programmed to the vehicle via an over-the-air (OTA) update if the vehicle is connected to the customers FordPass account. Once the update becomes available, contact the customer to ask whether they received the OTA update and confirm if the service appointment is going forward. Monitor OASIS for updates.
SSM 49591
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles built at the Dearborn Truck Plant on 04-Dec-2020 and through 11-Dec-2020 equipped with a power tailgate may experience the latches not cinching after reaching the closed position. This is due to a software issue with the rear trunk gate module (RGTM). To resolve the issue, update the RGTM to the latest level using the appropriate diagnostic scan tool. If the concern is still present, continue with normal diagnostics found in Workshop Manual (WSM) Section 501-04. For claiming, use causal part 14B291 and applicable labor times in section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 49582
Service Bulletin/Repair Instructions
Some 2021 F-150/Explorer/Aviator/Police Interceptor Utility vehicles, excluding hybrid, with 5,000 miles (8,000 km) or less may exhibit harsh or delayed engagement/shift concerns with or without transmission diagnostic trouble codes (DTC) in the powertrain control module (PCM). Most concerns at low mileage may be addressed with the accelerated main control break-in routine. Refer to Workshop Manual (WSM) Section 307-01 Diagnosis and Testing, DTC Chart and/or Diagnosis By Symptom to identify the clutch(s) to be cycled. This routine cycles the shift solenoids and clutch control valves to remove contamination that may be sticking the valves and must be performed along with an adaptive drive cycle before attempting internal service. For claiming, use causal part 7A100 and applicable labor operations in Section 7 of the Service Labor Time Standards (SLTS) Manual.
SSM 49573
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine may experience a rough running engine during idle and an illuminated malfunction indicator lamp (MIL) with diagnostics trouble code (DTC) P0300, P0304, P050E and/or P2451 stored in the powertrain control module (PCM). Inform customers that Ford is developing a calibration software update for the PCM that is expected in March. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment for repair in April. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
21B07
Service Bulletin/Repair Instructions
In the affected vehicles, a battery drain may occur under a certain sequence of events due to a logic error in the ITRM. Under certain specific sequence, the ITRM battery drain may result in the inability to start the vehicle. A customer could experience a battery drain within 14 hours under the following conditions: the trailer is connected, vehicle is unlocked, parked, and the engine is off.
21B08
Service Bulletin/Repair Instructions
Some of the affected vehicles may have software logic errors affecting the heated mirror and the ITRM. The heated mirror may not output heat at temperatures below zero degrees Celsius. Also, a battery drain may occur under a certain sequence of events due to a logic error in the ITRM. Under certain specific sequence, the ITRM battery drain may result in the inability to start the vehicle. A customer could experience a battery drain within 14 hours under the following conditions: the trailer is connected, vehicle is unlocked, parked, and the engine is off.
21B16
Service Bulletin/Repair Instructions
In all of the affected vehicles, the exterior passenger and driver mirrors have potential to not heat properly in extreme weather conditions.
SSM 49564
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 2.7L engine may experience lack of heat from the HVAC system. This condition may be the result of a heater hose near the oil cooler being misrouted and/or twisted causing a restriction to coolant flow. To correct this condition, inspect the hose for damage and reroute the hose above the coolant hose running perpendicular then fill and bleed the cooling system following procedures in WSM section 303-03A. For claiming, use causal part 18472 and M-time.
SSM 49556
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may exhibit an inoperative rear camera and/or diagnostic trouble codes (DTCs) C1001:01 in the Sync Module (APIM) or B115E:15 or B115E:31 in the Image Processing Module A (IPMA). This may be due to a loose coaxial cable or circuit connection. If only APIM DTC C1001:01 is present, verify connections at connectors C242E/F, C2563 (with 12 inch screen) and/or C263 (with 8 inch screen). If IPMA DTCs B115E:15 and/or B115E:31 are also present, verify connections at connectors C242E/F, C316, C425 and C4357. If all connections are secure, perform PPT G in Workshop Manual (WSM) Section 413-13B. For claiming, use causal part number 19G490.
SSM 49562
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L Powerboost engine and 7.2kW Pro Power Onboard may exhibit a message on the center stack screen indicating a circuit breaker on the bed panel outlet is tripped. If the bed panel outlet circuit breakers are not tripped, this may be due to a tripped circuit breaker in the instrument panel above the 120v power outlet. If all breakers are in a non-tripped state, verify the wire harness connector to the instrument panel outlet is fully connected. Engineering is aware of the incorrect circuit breaker messaging and will correct this with an over-the-air SYNC software update in late June 2021. In the interim, advise customers that any circuit breaker tripped message could be caused by any of the 2 bed panel or the IP circuit breakers.
SSM 49530
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience a lack of steering assist upon start-up along with a Steering Assist Fault message in the instrument panel cluster (IPC) with diagnostic trouble codes (DTC) U3000:96 and U3001:68 in the power steering control module (PSCM). This may be due to battery voltage below 8 volts when attempting to start the vehicle. Power steering assist will be restored when battery voltage is at or above 12 volts and the DTCs are cleared. Replacement of the PSCM is not necessary. To clear the DTCs using the FDRS, select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. Once cleared, cycle the ignition to verify normal system operation. If the DTCs return, refer to Workshop Manual Section 211-02 for normal diagnostics. For claiming, use causal part 3504.
SSM 49531
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C23 stored in the powertrain control module (PCM). This concern may occur in temperatures at or below freezing. Refer to Workshop Manual (WSM) Section 303-3E, Pinpoint Test D for the appropriate diagnostic steps. If a root cause cannot be identified, clear the DTC and inform customers that Ford is developing a calibration update that is expected in February. Let the customer know they can continue to drive the vehicle until an appointment can be scheduled for repair. Contact the customer and schedule a service appointment when the update is available. Monitor OASIS for updates.
SSM 49507
Service Bulletin/Repair Instructions
Some 2021 F-150/Explorer/Aviator/Police Interceptor Utility vehicles, excluding hybrid, with 5,000 miles (8,000 km) or less may exhibit harsh or delayed engagement/shift concerns with or without transmission diagnostic trouble codes (DTC) in the powertrain control module (PCM). Most concerns at low mileage may be addressed with the accelerated main control break-in routine. Refer to Workshop Manual (WSM) Section 307-01 Diagnosis and Testing, DTC Chart and/or Diagnosis By Symptom to identify the clutch(s) to be cycled. This routine cycles the shift solenoids and clutch control valves to remove contamination that may be sticking the valves, and must be performed before attempting internal service. For claiming, use causal part 7A100 and applicable labor operations in Section 7 of the Service Labor Time Standards (SLTS) Manual.
SSM 49508
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with 2.7L, 3.3L, 3.5L and 5.0L engines vehicles may exhibit an illuminated malfunction indicator (MIL) with diagnostic trouble codes (DTC) P0230 and P27B2 stored in the powertrain control module (PCM) while in transport mode. These DTCs can set together if the vehicle is driven over 45mph for greater than 60 seconds while in transport mode. If both DTC P0230 and P27B2 are present, clear the DTCs, and deactivate transport mode per the Workshop Manual (WSM), Section 419-10 > General Procedures. If the DTCs return, refer to the WSM for normal diagnostics. For claiming, use causal part 12A650 and applicable labor times in section 10 of the Service Labor Time Standards (SLTS) Manual.
21B06
Service Bulletin/Repair Instructions
In all of the affected vehicles, the Instrument Panel Cluster (IPC) module could exhibit a reset whenever it is requested to display any text that starts with âÂÂnanâÂÂ. This issue may occur for text received from the audio unit (SYNC) such as navigation street name, incoming caller name or artist name/song title that starts with "nan". An IPC module reset may result in the IPC display and gauges to be momentarily inoperative.
SSM 49484
Service Bulletin/Repair Instructions
Some 2021 F-150/Transit/Explorer/Aviator/Police Interceptor vehicles may exhibit a flashing powertrain malfunction (wrench) indicator while in transport mode with diagnostic trouble code (DTC) P112A stored in the powertrain control module (PCM). This may be due to excessive engine starts while the vehicle is in transport mode. To correct the condition, deactivate transport mode. Refer to Workshop Manual (WSM), Section 419-10 > General Procedures. Cycle the ignition to RUN. If the concern still exists, perform normal diagnostics in the Powertrain Control/Emissions Diagnosis (PC/ED) Manual.
SSM 49487
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles may experience difficulty in deactivating the Brake Service Mode when following the procedure in Workshop Manual (WSM) Section 206-00. The procedure in the WSM is being updated at this time, and the correct procedure is as follows: 1) Set the ignition to ON. 2) Press and hold the accelerator pedal and place the electronic parking brake (EPB) switch in the APPLY (upward) position. Continue to hold the accelerator pedal and the electronic parking brake EPB switch. 3) Firmly press the brake pedal for at least 1 second. Release the brake pedal while continuing to hold the accelerator pedal and the EPB switch. 4) Set the ignition to OFF then set the ignition to ON within 5 seconds, then release the accelerator pedal and the EPB switch.
SSM 49483
Service Bulletin/Repair Instructions
Some 2017-2021 F-Super Duty and 2016-2021 F650-750 with 6.7L diesel engines, 2015-2019 Transit with 3.2L diesel engines and 2018-2021 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.
SSM 49477
Service Bulletin/Repair Instructions
Some 2015-2021 F-150, 2016-2018 MKX, 2019-2021 Nautilus, 2015-2021 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.
SSM 49457
Service Bulletin/Repair Instructions
Some 2021 Mustang Mach-E/F-150/Edge/Nautilus vehicles may require a reboot of the SYNC 4 system. For vehicles equipped with a volume/power and seek buttons, press and hold both the volume/power and seek buttons for 10 seconds and the system will reboot. For vehicles not equipped with a volume/power button, holding the seek right and volume down buttons on the steering wheel controls will reboot the SYNC 4 system. The Workshop Manual (WSM) is in the process of being updated with this procedure.
SSM 49446
Service Bulletin/Repair Instructions
Some 2021 F-Super Duty vehicles equipped with a 6.2L or 7.3L engine, F-150 vehicles equipped with a 3.3L or 5.0L engine, and Explorer/Police Interceptor Utility vehicles equipped with a 3.3L engine may exhibit an illuminated malfunction indicator (MIL) with diagnostic trouble code (DTC) P0106 stored in the powertrain control module (PCM) while in transport mode, especially in higher altitudes. To correct the condition, clear the DTCs and deactivate transport mode. Refer to Workshop Manual (WSM), Section 419-10 > General Procedures. Before starting the engine in the procedure, cycle the ignition to OFF, cycle the ignition to ON, wait ten seconds, cycle the ignition to OFF, wait ten seconds, then start the engine. If the condition remains, refer to the Powertrain Control/Emissions Diagnosis (PC/ED) Manual for diagnostics.
SSM 49419
Service Bulletin/Repair Instructions
Some 2021 F-150 vehicles equipped with a 2.7L engine and built on or before 09-Dec-2020 may experience lack of heat from the HVAC system. This condition may be the result of a heater hose near the oil cooler being misrouted and/or twisted causing a restriction to coolant flow. To correct this condition, inspect the hose for damage and reroute the hose above the coolant hose running perpendicular then fill and bleed the cooling system following procedures in WSM section 303-03A. For claiming, use causal part 18472 and M-time.
SSM 49388
Service Bulletin/Repair Instructions
2021 F-150/Explorer/Aviator/Police Interceptor Utility vehicles without a diesel engine and/or without a 10R80 MHT transmission have a new PCM-Transmission Accelerated Main Control Break In routine added to the Diagnosis and Testing Section of the WSM. This new routine uses the Ford diagnostic scan tool to cycle the shift solenoids and clutch control valves to free them from contamination that may be sticking the valves. Refer to WSM, Section 307-01.
SSM 49379
Service Bulletin/Repair Instructions
Before attempting repairs for SYNC 4 system, Telematics Control Unit (TCU) or Gateway Module (GWM) concerns, dealers must complete workshop manual (WSM) diagnostics in section 415-00 for SYNC 4 or TCU concerns and 418-00 for GWM concerns. Do not attempt APIM, TCU or GWM reprogramming or replacement unless directed by a WSM pinpoint test. If the root cause of a concern is isolated to the APIM, TCU or GWM with all other possible causes ruled out, dealers must contact the Technical Assistance Center prior to performing repairs.
SSM 49380
Service Bulletin/Repair Instructions
Some 2021 F-150/Explorer/Aviator/Police Interceptor vehicles may exhibit a flashing powertrain malfunction (wrench) indicator while in transport mode with diagnostic trouble code (DTC) P112A stored in the powertrain control module (PCM). This may be due to excessive engine starts while the vehicle is in transport mode. To correct the condition, deactivate transport mode. Refer to Workshop Manual (WSM), Section 419-10 > General Procedures. Cycle the ignition to RUN. If the concern still exists, perform normal diagnostics in the Powertrain Control/Emissions Diagnosis (PC/ED) Manual.
HSB2020-09.02
Service Bulletin/Repair Instructions
Sales Bulletin - 2021 F-Series order guide released, Grove City Hotel break in notice, Cares Act notice, Ambulance Crash Testing link, HEPA filter availability update, Ohio Temporary tag notice, Dealer portal training material notice, Chassis/Vehicle availability notice