Vehicle report

2019 FORD F-450 SD

Compare every FORD F-450 SD yearNHTSA and EPA records

Service bulletins

236 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

26E02

Other

NEW VEHICLE DELIVERY HOLD Emissions Recall 26E02 Certain 2016-2019 F-650 - 750 and 2017-2019 F-350 - 550 Vehicles Equipped With 6.7L Diesel Engines Crankcase Ventilation (CCV) Inspection And Replacement

26N03

Other

Customer Satisfaction Program 26N03 Certain 2017-2019 Model Year Super Duty Vehicles w/ 6.7L Diesel Engines Diesel Particulate Filter Replacement, If Required After Dealer Evaluation

25N10S1

Other

Certain 2017-2025 F-450 – F-600 Chassis Cab Upfitted with an Aerial Bucket Frame Rail Crack

25H05 S1

Other

Harvest Program 25H05 – Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program

25N15 S1

Other

Customer Satisfaction Program 25N15 - Supplement #1 Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement

25N17

Other

Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation

SSM 54601

Service Bulletin/Repair Instructions

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

25N10

Other

Certain 2017-2025 F-450 – F-600 Super Duty Chassis Cab Upfitted with an Aerial Bucket Frame Rail Crack

25N15

Other

Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacemen

SSM 54448

Service Bulletin/Repair Instructions

Some 2017-2026 F-Super Duty vehicles may exhibit a pull/drift condition during braking. This may be due to the brake pads needing to be broken in. Repeated, heavy brake applications may assist to resolve the pull/drift condition. The Workshop Manual, Section 206-00 Symptom Chart for vehicle pulls or drifts during braking has been updated to reflect this information.

25L02

Other

Special Field Action 25L02 Certain 2017-2024 Model Year California Emissions-Certified Vehicles Transmission Control Assembly Reimbursement

TSB 25-2570

Service Bulletin/Repair Instructions

This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.

25H05

Other

This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer-owned. Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles.

SSM 54326

Service Bulletin/Repair Instructions

Some 2018-2025 F-150 and 2018-2026 F-Super Duty vehicles equipped with a tailgate step may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the tailgate step assembly. Before replacing any components for this concern, follow the revised Tailgate Step Adjustment procedure in Workshop Manual (WSM), Section 501-04.

24L05

Other

Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine - Emission Control Information Label Update for Qualified Vehicles

SSM 54215

Service Bulletin/Repair Instructions

Some 2019-2026 F-Super Duty vehicles equipped with a 6.7L engine may require various repairs and/or maintenance to the fuel system where quick release couplings are utilized, such as the secondary fuel filter. The Workshop Manual (WSM), Section 310-00 > General Procedures > Quick Release Coupling has been updated to include videos and instructions of proper disconnect/connect steps involving the Type 27 quick release couplings.

SSM 53234

Service Bulletin/Repair Instructions

Some 2017-2025 F-Super Duty vehicles may exhibit a pull/drift condition during braking.

SSM 53040

Service Bulletin/Repair Instructions

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

SSM 52852

Service Bulletin/Repair Instructions

018-2024 F-150/F-Super Duty - Tailgate Step Binds/Will Not Open Or Opens/Pops Up While Driving

TSB 24-2165

Service Bulletin/Repair Instructions

This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.

SSM 52476

Service Bulletin/Repair Instructions

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

22M03 S1

Service Bulletin/Repair Instructions

Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy

SSM 52410

Service Bulletin/Repair Instructions

Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.

SSM 52335

Service Bulletin/Repair Instructions

For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.

SSM 52314

Service Bulletin/Repair Instructions

During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

TSB 22-2248

Service Bulletin/Repair Instructions

This article supersedes TSB 22-2201 to update the Service Procedure and Parts List. Some 2015-2019 F-Super Duty and 2016-2019 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an oil leak from the oil filter, crankcase vent oil separator, oil cooler, or upper/lower oil pan. This may be due to the mating surfaces of the upper oil pan and the engine block or to a clogged crankcase vent oil separator.

SSM 52188

Service Bulletin/Repair Instructions

2024 F-Super Duty vehicles are equipped with XL-22 (WSS-M2C184-A1) high temperature power steering fluid that looks like clear hydraulic fluid. This fluid is an improvement in high temperature and thermal oxidative stability compared to Mercon LV. This power steering fluid is also compatible and highly recommended to use when filling or topping off power steering systems of all 2012-2023 F-Super Duty vehicles originally equipped with Mercon LV.

SSM 52167

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty pick-up vehicles may require the additional KC3Z-14A411-C kit if there is a service need to replace the 14405 main body harness or 14A412 tailgate harness post FSA 19S48. During the FSA 19S48 repair, additional connectors are added to the 14405 and 14A412 that utilize the jumper service kit contained in the FSA. Direction regarding the need for this harness is also noted in the Ford parts catalog.

SSM 51947

Service Bulletin/Repair Instructions

Some 2015-2019 F-Super Duty and 2015-2020 F-150/Mustang vehicles may require replacement of the powertrain control module (PCM) for various reasons. While performing a programmable module installation (PMI) using the Integrated Diagnostic Service (IDS) scan tool, an error message may state: Configuration Failed, Would You Like To Retry? This may be due to improper module replacement steps. Make sure that the original module is installed in the vehicle, delete the vehicle session, then start a new vehicle session. Once the session starts, run the PCM PMI and install the new PCM only when the scan tool instructs. Finish the PMI by following the prompts given by IDS. If the original PCM is not available, it is possible to configure the module by running as-built programming on the PCM. When IDS asks to obtain part numbers or configuration data, select configuration data.

SSM 51937

Service Bulletin/Repair Instructions

Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.

SSM 51854

Service Bulletin/Repair Instructions

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS > Diagnostics tab > HVBoM > Features > Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

SSM 51849

Service Bulletin/Repair Instructions

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

SSM 51838

Service Bulletin/Repair Instructions

In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.

SSM 51829

Service Bulletin/Repair Instructions

Some F-Super Duty and F-150 vehicles equipped with trailer tow mirror may exhibit various exterior rear view mirror functional concerns that require replacement after diagnosis. To properly determine if the defect is warrantable, cleaning and close inspection of the affected mirror may be required. To aid in proper warranty determination, the Rear-View Mirror Analysis general service bulletin (GSB) has been updated with a detailed cleaning procedure that should be followed prior to any inspection. New labor operations (17682ZZ or 17682ZZT) have been created that covers the cleaning and inspection process and may be used even if condition of failure is non-warrantable. Ford has inspected numerous returned parts and determined many cases are caused by damage which is unwarrantable and may be subject to chargeback. Refer to the latest version of the GSB on OASIS.

22M03

Service Bulletin/Repair Instructions

Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy

SAN-Vol1 I1

Service Bulletin/Repair Instructions

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

SSM 51691

Service Bulletin/Repair Instructions

2011-2023 F-Super Duty and 2016-2024 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an elevated idle condition. During prolonged idle time, vehicles may experience this elevated idle to reduce unburned hydrocarbons from the SCR. The powertrain control module estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 RPM for ambient temperatures near 26Â°C (80Â°F) and may increase to 1200 RPM at -40 Â°C (-40Â°F). Vehicles may exhibit exhaust smoke and diesel exhaust fluid smell during elevated idle condition. Exhaust smoke and smell condition will not affect reliability or durability of the engine. Power take-off (PTO) use and idle set point control will disable elevated speed. It is required that the operator monitor the vehicle and adhere to any Exhaust Filter warning messages.

TSB 23-2161

Service Bulletin/Repair Instructions

Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.

20N04 S2

Service Bulletin/Repair Instructions

Certain 2017-2019 MY F250/F350 and all F450/550 vehicles Steering Linage Damper replacement. Reason for this supplement: Updated program terms, includes new mobile service repair assessment and updated owner letters with revised program terms.

TSB 23-2115

Service Bulletin/Repair Instructions

Some 2015-2020 F-150 and 2017-2022 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM) or heating ventilation and air conditioning (HVAC) module. To correct the condition, follow the Service Procedure to remove the climate control housing and replace the temperature door cam(s), lubricate the temperature blend door bearing surface, and apply flock tape to actuator to seal out debris.

SSM 51536

Service Bulletin/Repair Instructions

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.

SSM 51294

Service Bulletin/Repair Instructions

Some 2016-2019 F-Super Duty/F-650/F-750 vehicles equipped with a 6.7L engine may require the lower intake manifold to be removed for various concerns. The WSM, Section 303-01, has been updated to remove the lower intake manifold leaving the crankcase vent oil separator attached. Both parts should be removed from the engine together to avoid discarding and replacing the crankcase vent oil separator.

SSM 51265

Service Bulletin/Repair Instructions

SSM 51263

Service Bulletin/Repair Instructions

Some 2015-2023 F-150, 2017-2022 F-Super Duty, and 2019-2023 Ranger vehicles may exhibit dust ingress into the cabin through the doors or air extractors. This may be due to the climate control system being in recirculation mode as a result of the recirculation button being on or automatic strategies for heating/cooling efficiency. To minimize dust ingress when driving in off-road or secondary road conditions, make sure that all doors and windows are fully closed and the climate control system is switched to defrost on and the instrument panel and footwell air vents are switched to off. Temperature and fan settings may be adjusted as desired. Alternatively, max defrost can be activated which will adjust all settings automatically. Operating in defrost mode will keep constant air flow through the rear air extractors and other small areas, helping minimize dust ingress.

SSM 51261

Service Bulletin/Repair Instructions

Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

SSM 51251

Service Bulletin/Repair Instructions

Some 2011-2022 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit a ticking noise at idle after an engine oil change. It is often referred to as Typewriter Noise because of its similarity to the sound of a mechanical typewriter. When engine temperatures reach 150 ÃÂ°F (65 ÃÂ°C) or higher, (from engine idle up to approximately 1700 RPM's), this noise can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. Typewriter Noise is not detrimental to engine function or durability and has no short or long term effects on the engine. Do not attempt repairs to eliminate this noise. This noise is characteristic of the 6.7L diesel engine and will typically cease or diminish significantly within the oil change maintenance interval.

21M05 S3

Service Bulletin/Repair Instructions

Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening REASON FOR THIS SUPPLEMENT Technical Information: Updated with revised instructions to account for wiring harness changes that were implemented into production and changes to the tailgate latch control assembly removal and installation procedures. As a result, the Labor Allowances and Parts Requirements / Ordering Information have also been updated accordingly. Parts Requirements/Ordering Information: All parts are on open order. Special Service Support Center (SSSC) contact is no longer required to order tailgate actuator ground wiring kit.

SSM 51185

Service Bulletin/Repair Instructions

Some 2015-2022 F-150 and 2017-2022 F-Super Duty vehicles may experience issues with the tailgate center step moulding. If there is an issue with the center molding (warped, damaged condition, loose, or if the molding is missing), the trim cover is now available separately. It is no longer necessary to replace the entire rear step assembly (402A48).

TSB 22-2380

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty chassis cab/dual rear wheel (DRW) pickup vehicles and 2016-2019 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit a concern of oil consumption in applications where the engine is idled for extended periods of time. This may be due to high crankcase pressure as a result of the crankcase ventilation filter element becoming restricted. To correct the condition, follow the Service Procedure to replace the crankcase oil separator and to inspect the turbocharger to determine whether the turbocharger needs to be replaced. Note: The new crankcase vent oil separator appears different from the old crankcase vent oil separator as it no longer includes a serviceable filter element.

TSB 22-2394

Service Bulletin/Repair Instructions

Some 2019-2020 F-150 and F-Super Duty vehicles may exhibit one or more power door locks inoperative. This concern may be due to a power door lock actuator. To correct the condition, follow the Service Procedure to replace the affected actuator.

TSB 22-2389

Service Bulletin/Repair Instructions

Some 2017-2020 F-Super Duty vehicles equipped with dual rear wheels (DRW) and 17 inch aluminum wheels may exhibit a loss of tire pressure from the valve stem sealing area of the front wheels. This may be due to corrosion of the wheel preventing the valve stem from sealing properly. To correct the condition, follow the Service Procedure to clean the corrosion from the valve stem sealing area of the affected wheel.

SSM 51122

Service Bulletin/Repair Instructions

Some 2017-2022 F-250-F-550, 2015-2020 F-150 and 2018-2022 Expedition vehicles without push button start and passive entry may exhibit a condition where it is difficult to insert the ignition key and/or turn it to the accessory position when removing the ignition lock cylinder per the functional lock cylinder service procedure in Workshop Manual (WSM), Section 501-14. This may be due to debris or contamination in the ignition lock cylinder. If this concern occurs, use a suitable shop vacuum to dislodge or remove debris or contamination by placing the vacuum hose over the lock cylinder, without the key installed, for 30 seconds. Insert the ignition key and reattempt turning it to the accessory position for lock cylinder removal. If the key will not turn to the accessory position, continue with the non-functional lock cylinder removal procedure.

SSM 51120

Service Bulletin/Repair Instructions

SSM 51104

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with adaptive steering may require steering wheel replacement for various reasons. The steering wheel assembly contains the steering effort control module (SECM) and steering angle sensor module (SASM). Previous software versions of the Integrated Diagnostic Software (IDS) scan tool may not have programed the SECM properly after replacement. Engineering has corrected the concern and SECM programming can now be successfully performed on these vehicles using the latest software level of IDS.

TSB 22-2356

Service Bulletin/Repair Instructions

Some 2015-2019 F-Super Duty vehicles may experience a transmission fluid leak from a cracked transmission case or transmission fluid pan. This may be due to a driveline vibration condition. For vehicles that have a concern with a cracked transmission case (Figures 1-2) or fluid pan (Figures 3-4), the rear driveline imbalance most often is the root cause of this concern. To correct the condition, follow the Service Procedure to replace the rear driveline.

21M05 S2

Service Bulletin/Repair Instructions

Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening ;REASON FOR THIS SUPPLEMENT Technical Information: Updated with revised instructions to account for wire color differences across multiple model year vehicles.

SSM 50975

Service Bulletin/Repair Instructions

Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂÃÂÃÂÃÂ®/LincolnWayÃÂÃÂÃÂÃÂ® app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.

SSM 50966

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty/F-650/F-750 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P24D1 stored in the powertrain control module (PCM). To correct the condition, replace the particulate matter (PM) sensor. Refer to Workshop Manual (WSM), Section 303-14. For F-650/F-750 vehicles, use LC4Z-5L216-A. For F-Super Duty pickup and 203 inch wheelbase chassis cab vehicles, use LC3Z-5L216-C. For F-Super Duty 145/179/192 inch wheelbase chassis cab vehicles, use LC3Z-5L216-B. For F-Super Duty 168/169/193/205 inch wheelbase chassis cab vehicles, use LC3Z-5L216-A. Do not attempt a programmable module installation (PMI) after installation of the PM sensor. For claiming, use causal part 5L239 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

21M05-S1

Service Bulletin/Repair Instructions

Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening. In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford had developed an enhanced remedy for customers who may want this enhanced repair performed n their vehicle.

SSM 50937

Service Bulletin/Repair Instructions

Some 2015-2022 F-150, 2017-2022 F-Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance. Workshop Manual (WSM) diagnostic procedures have been updated to more accurately diagnose A/C performance concerns. Refer to the updated Diagnosis and Testing, and General Procedure in the WSM, Section 412-00 Climate Control System for diagnostic procedures

SSM 50873

Service Bulletin/Repair Instructions

Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.

21M05

Service Bulletin/Repair Instructions

In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for customers who may want this enhanced repair performed on their vehicle.

20N04-S1

Service Bulletin/Repair Instructions

Certain 2017 through 2019 Model Year F250/350 4x4 and all F450/550 Vehicles - Steering Linkage Damper Replacement. In some of the affected vehicles, customers may experience sustained steering wheel oscillation after hitting rough pavement or an expansion joint at speeds typically above 45 mph (72 Km/h).

TSB 22-2223

Service Bulletin/Repair Instructions

SSM 50804

Service Bulletin/Repair Instructions

Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.

TSB 22-2201

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty/F-650/F-750 vehicles equipped with a 6.7L may exhibit an engine oil leak. This may be due to the mating surface of the upper oil pan and the engine block. To correct the condition, follow the Service Procedure to reseal the engine block.

SSM 50786

Service Bulletin/Repair Instructions

Some 2015-2020 F-150, 2017-2022 Super Duty and 2018-2021 Expedition vehicles may experience a cracked or splitting driver air bag cover. This may be due to the air bag cover tear seam design. An updated driver air bag assembly has been released with a more robust air bag cover design. Refer to Workshop Manual (WSM), Section 501-20B for the replacement procedure. If servicing under warranty, use causal part 15043B13 for F-150 and Expedition or 25043B13 for Super Duty and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

TSB 22-2191

Service Bulletin/Repair Instructions

SSM 50726

Service Bulletin/Repair Instructions

Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

SSM 50718

Service Bulletin/Repair Instructions

Some 2017-2022 F-Super Duty vehicles may exhibit a pull / drift condition during braking. This may be due to the brake pads needing to be broken in. The Workshop Manual, Section 206-00 Symptom Chart for vehicle pulls or drifts during braking has been updated to reflect this information.

SSM 50651

Service Bulletin/Repair Instructions

In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option

SSM 50636

Service Bulletin/Repair Instructions

2011-2022 F-Super Duty and 2016-2023 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an elevated idle condition. During prolonged idle time, vehicles may experience this elevated idle to reduce unburned hydrocarbons from the SCR. The powertrain control module estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 RPM for ambient temperatures near 26Â°C (80Â°F) and may increase to 1200 RPM at -40 Â°C (-40Â°F). Vehicles may exhibit exhaust smoke and diesel exhaust fluid smell during elevated idle condition. Exhaust smoke and smell condition will not affect reliability or durability of the engine. Power take-off (PTO) use and idle set point control will disable elevated speed. It is required that the operator monitor the vehicle and adhere to any Exhaust Filter warning messages.

TSB 22-2104

Service Bulletin/Repair Instructions

This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

SSM 50590

Service Bulletin/Repair Instructions

Some 2018-2022 F-150 and F-Super Duty vehicles equipped with tailgate step assemblies may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the step assembly. Before replacing any components for this concern, follow the Tailgate Step Adjustment procedure in Workshop Manual, Section 501-04, General Procedures.

TSB 22-2089

Service Bulletin/Repair Instructions

Some 2015-2022 F-150, 2017-2022 F-Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.

SSM 50549

Service Bulletin/Repair Instructions

Some 2018-2020 F-150, 2017-2022 F-Super Duty and 2016-2022 F-650/F-750 vehicles equipped with a diesel engine may exhibit diagnostic trouble code (DTC) P0000 stored in the powertrain control module (PCM) after an on-demand self test. This DTC is due to a processing error in the PCM as a result of on-demand self testing. P0000 is an invalid DTC that will not illuminate the malfunction indicator lamp (MIL) and no repairs should be performed.

SSM 50502

Service Bulletin/Repair Instructions

Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.

SSM 50448

Service Bulletin/Repair Instructions

Some 2017-2022 F-Super-Duty vehicles equipped with a 6.7L diesel engine may exhibit a hard start, lack of power and/or runs rough concern with an illuminated malfunction indicator light (MIL) and diagnostic trouble codes (DTCs) P0087 and/or P008A. This may be due to low fuel level or fuel gelling in cold ambient temperatures. If no root cause is determined after normal Powertrain Control/Emissions Diagnosis (PC/ED) pinpoint test MA, recommend that the customer use a different brand of fuel and use MotorcraftÃÂ® PM-23-A Diesel Fuel Anti-Gel and Performance Improver. Inform the customer that bio-diesel blended fuels have a higher occurrence of fuel gelling. Fuel gelling and or low fuel conditions causing a P0087 and/or P008A is not covered under warranty.

TSB 21-2404

Service Bulletin/Repair Instructions

Some 2015-2021 F-150, 2017-2021 Super Duty and 2018-2021 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.

SSM 50375

Service Bulletin/Repair Instructions

Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.

TSB 21-2452

Service Bulletin/Repair Instructions

Some 2020-2021 Aviator vehicles equipped with a 3.0L PHEV powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) U0100, P1A42 and/or P1A43 stored in battery energy control module (BECM). This may be due to software in the PCM. To correct the condition, follow the service procedure to perform a coordinated flash on the powertrain control module (PCM), secondary on-board diagnostic module c (SOBDMC), anti-lock braking system (ABS) module, BECM, and battery charger control module (BCCM).

TSB 21-2447

Service Bulletin/Repair Instructions

This article supersedes TSB 21-2192 to update the Parts List and Issue. Some 2017-2019 F-Super Duty/F-650/F-750 vehicles equipped with a 6.7L may exhibit an engine oil leak. This may be due to the mating surface of the upper oil pan and the engine block. To correct the condition, follow the Service Procedure to reseal the engine block.

SSM 50346

Service Bulletin/Repair Instructions

Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

SSM 50323

Service Bulletin/Repair Instructions

Some 2017-2022 F-Super Duty and 2016-2022 F-650/F-750 with 6.7L diesel engines, 2015-2019 Transit with 3.2L diesel engines and 2018-2021 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.

SSM 50251

Service Bulletin/Repair Instructions

Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

20M06-S2

Service Bulletin/Repair Instructions

Certain 2015 through 2016 Model Year Super Duty and 2016 through 2019 Medium Duty with 6.7L Diesel Engine; Diesel Particulate Filter Warranty Extension with Diagnostic Trouble Code P2002 REASON FOR THIS SUPPLEMENT Claim Preparation and Submission: Updated Customer Concern Code. Owner Notification Mailing Schedule: Owner Mailing date revised.

TSB 21-2367

Service Bulletin/Repair Instructions

Some 2018-2019 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P2459, P245A and/or P259F stored in the powertrain control module (PCM). This may be due to the PCM software. To correct the condition, follow the Service Procedure to reprogram the PCM.

SSM 50174

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles may experience an intermittent no crank condition. Diagnostic trouble code (DTC) P06E9 may also be set in the powertrain control module (PCM). This may be due to corrosion being present on the run start relay in the battery junction box (BJB). Inspect the run start relay for signs of corrosion, including along the terminal edges, prior to performing Workshop Manual (WSM) diagnostics. If corrosion is found, replace the run start relay with new service part, MU5Z-14N089-A. If no corrosion is found on the run start relay, refer to WSM, Section 303-06 for normal diagnostics.

TSB 21-2336

Service Bulletin/Repair Instructions

Some 2018-2020 F-150 vehicles built on or before 1-Apr-2020 equipped with a 3.0L diesel engine, 2017-2019 F-Super Duty vehicles built on or before 30-Oct-2019 equipped with a 6.7L engine and 2016-2019 F-650/F-750 vehicles built on or before 30-Oct-2019 equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. To correct the condition, follow the Service Procedure steps to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank.

SSM 50154

Service Bulletin/Repair Instructions

Some 2018-2020 Expedition/Navigator, 2015-2020 F150 and 2017-2020 F-Super Duty vehicles equipped with power running boards (PRB) may exhibit a condition where the PRBs are disabled, changing the feature menu setting from Auto to Off mode in the instrumental panel cluster (IPC), DTC U3003:16 stored in the running board control module (RBM) and with or without an illuminated charging system indicator lamp. This may be due to a low battery voltage event or a fully discharged battery. To correct this condition, inspect the charging system and correct the low battery voltage event. Refer to Workshop Manual (WSM), Section 501-08 > Diagnosis and Testing. Configure the PRB system mode from Off to Auto mode in the Advance Settings of the IPC. Refer to the Owner's Manual > Power Running Boards.

TSB 21-2332

Service Bulletin/Repair Instructions

Some 2017-2020 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017, 2015-2019 Transit vehicles equipped with a 3.2L engine and 2018-2020 F-150 vehicles equipped with a 3.0L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF and then reprogram the PCM.

TSB 21-2292

Service Bulletin/Repair Instructions

Some 2015-2021 F-150, 2017-2021 F-Super Duty and 2018-2021 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass panel brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. To correct the condition, follow the Service Procedure to replace the roof opening panel glass brackets

TSB 21-2250

Service Bulletin/Repair Instructions

Some 2015-2020 F-150, 2017-2020 Super Duty and 2018-2020 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service Procedure steps to replace the evaporator temperature sensor.

SSM 50066

Service Bulletin/Repair Instructions

Some 2015-2019 F-Super Duty and 2016-2019 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an oil leak from the oil filter, crankcase vent oil separator, oil cooler, upper/lower oil pan. This may be due to a clogged crankcase vent oil separator and/or a sealing concern. Do not remove/replace the engine front cover for upper oil pan leaks. Do not check for warpage on the upper oil pan. When the upper oil pan is not bolted to the vehicle, it has a natural tendency to twist slightly due to the manufacturing process for the pan and will not result in an oil leak. The Workshop Manual (Section 303-00 > Diagnosis and Testing > Engine > Engine Oil Leaks) provides information on the usage of fluorescent oil dye to locate the source of an oil leak. Refer to GSB Oil Leaks Weeps And Seeps for more oil leak diagnosis. Continue to monitor OASIS for updates.

SSM 50064

Service Bulletin/Repair Instructions

Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

SSM 50049

Service Bulletin/Repair Instructions

Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.

SSM 50039

Service Bulletin/Repair Instructions

Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

TSB 21-2192

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty/F-650/F-750 vehicles equipped with a 6.7L may exhibit an engine oil leak. This may be due to the mating surface of the upper oil pan and the engine block. An oil leak in this area may also be influenced by a blocked crankcase oil vent separator. To correct the condition, follow the Service Procedure to reseal the engine block.

SSM 49989

Service Bulletin/Repair Instructions

Some 2017-2022 F-Super Duty vehicles equipped with four-wheel drive (4WD) may exhibit steering bind or front driveline noise because the hublocks do not automatically disengage immediately following a shift from 4WD to two-wheel drive (2WD). This may be due to driveline tension between the axle and hub keeping them engaged. To correct the condition, shift the vehicle from DRIVE to REVERSE to release the driveline tension. This is a normal operating characteristic of the vehicle and replacement of the hublocks is not recommended. If the concern remains after shifting into REVERSE and allowing the vehicle to move approximately 5 feet (1.5 meters), remove and inspect the hublocks for any damage. Refer to Workshop Manual (WSM), Section 308-07A. Repair as necessary.

TSB 21-2236

Service Bulletin/Repair Instructions

Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

TSB 21-2222

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P208E stored in the powertrain control module (PCM). This may be due to the PCM software. To correct the condition, follow the Service Procedure to reprogram the PCM.

TSB 21-2223

Service Bulletin/Repair Instructions

TSB 21-2207

Service Bulletin/Repair Instructions

20M04

Service Bulletin/Repair Instructions

On your vehicle, moisture and water entering a power door lock actuator housing could cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door.

21M04

Service Bulletin/Repair Instructions

In some of the affected vehicles, moisture and water entering a power door lock actuator housing can cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door.

TSB 21-2199

Service Bulletin/Repair Instructions

This article supersedes TSB 21-2144 to update the vehicle model years affected and the Part List. Some 2015-2020 F-150 and 2017-2021 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.

SSM 49881

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with the factory 5th-wheel gooseneck hitch prep package may require replacement of the pickup bed. The 2020 F-Super Duty pickup beds have superseded the 2017-2019 F-Super Duty pickup bed and the existing rear bed plug/connector housing is not interchangeable with the new style pickup bed. To correct the condition, order and install wiring harness LC3Z-13A576-H, which contains the new style connector housing.

SSM 49846

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty/F-650/F-750 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P24D1 stored in the powertrain control module (PCM). To correct the condition, replace the particulate matter sensor. Refer to Workshop Manual (WSM), Section 303-14. For F-650/F-750 vehicles, use LC4Z-5L216-A. For F-Super Duty pickup and 203" wheelbase chassis cab vehicles, use LC3Z-5L216-C. For F-Super Duty 145/179/192" wheelbase chassis cab vehicles, use LC3Z-5L216-B. For F-Super Duty 168/169/193/205" wheelbase chassis cab vehicles, use LC3Z-5L216-A. For claiming, use causal part 5L239 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

TSB 21-2175

Service Bulletin/Repair Instructions

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.

CSR 516

Service Bulletin/Repair Instructions

Ford Motor Company has issued an emissions recall on certain 2018 model year F-150, 2019 model year F-250 through F-550 Super Duty, and 2019 model year F-650 through F-750 medium duty Ford vehicles equipped with a diesel engine. Contact your local Ford dealer to schedule a service date to perform the recall. Refer to the included communication from Ford for additional information. Altec is not able to complete this repair. All work must be completed by an authorized Ford dealer.

SSM 49820

Service Bulletin/Repair Instructions

Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.

SSM 49803

Service Bulletin/Repair Instructions

Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

SSM 49805

Service Bulletin/Repair Instructions

Some 2011-2021 vehicles equipped with a diesel engine may have engine oil in the exhaust after turbocharger replacement for various reasons. To correct the condition, remove the exhaust and stand the exhaust up with the turbocharger inlet side facing down using a suitable drain pan. Allow the exhaust to drain for at least 24 hours and reinstall. Do not perform a manual exhaust regeneration.

SSM 49795

Service Bulletin/Repair Instructions

Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

TSB 21-2144

Service Bulletin/Repair Instructions

Some 2015-2021 F-150 and 2017-2021 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.

SSM 49756

Service Bulletin/Repair Instructions

Some 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.

SSM 49740

Service Bulletin/Repair Instructions

Some 2017-2021 F-Super Duty four-wheel drive (4WD) vehicles may have a customer concern of intermittently exhibiting excessive steering oscillation. To correct the condition, replace the steering damper with KC3Z-3E651-B and return the vehicle to the customer. For claiming, use causal part 3E651 and applicable labor operations in Section 03 of the Service Labor Time Standards (SLTS) Manual. If the concern returns, refer to the updated procedures, with videos, in Workshop Manual (WSM), Section 211-03 Steering Linkage > Diagnosis and Testing > Symptom Chart.

SSM 49722

Service Bulletin/Repair Instructions

Some 2017-2021 F-Super Duty vehicles equipped with dual rear wheels (DRW) and 17 inch aluminum wheels may require valve stem replacement for the front wheels. The parts catalog has been updated to use service part F2GZ-1700-D for the front wheels.

SSM 49708

Service Bulletin/Repair Instructions

Some 2018-2019 F-150/F-Super Duty/Expedition/Navigator and 2020 Explorer/Aviator vehicles may exhibit a 'Trailer Connected' or 'Trailer Disconnected' message in the vehicle's message center with no trailer attached to the vehicle. To address this condition, reprogram the trailer module (TRM) using the appropriate Ford diagnostic scan tool. For claiming use causal part 19H332 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

SSM 49693

Service Bulletin/Repair Instructions

For 2017-2019 F-Super Duty vehicles equipped with adaptive steering and require steering wheel replacement, corrections for SASM and SECM module programming errors have been included in IDS level 121.03. Using IDS software level 121.03, start a NEW session and run the Programmable Module Installation (PMI) procedure. Follow the remaining procedures in Workshop Manual (WSM), Section 211-04 to complete the steering wheel installation.

TSB 21-2074

Service Bulletin/Repair Instructions

Some 2018-2019 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P208E, P2459, P245A and/or P259F stored in the powertrain control module (PCM). This may be due to the PCM software. To correct the condition, follow the Service Procedure to reprogram the PCM.

TSB 21-2052

Service Bulletin/Repair Instructions

Some 2017-2021 F-Super Duty vehicles equipped with a 6.7L diesel may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2459, P246C and/or P2463 with a Drive to Clean maintenance message. Vehicles operated primarily in a stationary or off-highway low speed use may exhibit frequent exhaust regeneration attempts. In these conditions, a vehicle may not easily allow for normal exhaust regeneration and may benefit from operator commanded regeneration (OCR) capability so it can perform complete exhaust regeneration in a stationary setting.

SSM 49628

Service Bulletin/Repair Instructions

Some 2017-2021 F-Super Duty vehicles may intermittently exhibit excessive steering oscillation. A new instructional video has been published in the Workshop Manual (WSM) to provide specific measurement instructions on the appropriate tools and methods to determine which steering linkage joints are exceeding lash specifications and which are operating as designed. The left side tie rod end and sector shaft arm drag link joints should not be replaced without obtaining the proper lash measurements. Refer to WSM, Section 211-03 Steering Linkage > Diagnosis and Testing > Symptom Chart.

SSM 49541

Service Bulletin/Repair Instructions

Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.

TSB 20-2067

Service Bulletin/Repair Instructions

Some 2017-2020 F-Super Duty vehicles equipped with a 6.7L engine built on or before 10-Jun-2020 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) U029D, U029E, P22A7 and/or P2209 in the powertrain control module (PCM). This may be due to water intrusion into the oxides of nitrogen (NOx) connectors. To correct the condition, follow the Service Procedure to inspect the NOx sensor module and replace the 14406 wire harness.

SSM 49495

Service Bulletin/Repair Instructions

Some 2005-2021 F-Super Duty 4x4 vehicles operated in extreme dust, mud or tar sand conditions may exhibit accelerated 4x4 vacuum hub seal and or wheel bearing wear as a result of harsh operating conditions. A knuckle seal shield kit is now available for customer purchase. The kit is designed for severe duty and is non warrantable. The knuckle seal shield kit GC3Z-54024A38-A includes an installation instruction sheet

SSM 49483

Service Bulletin/Repair Instructions

Some 2017-2021 F-Super Duty and 2016-2021 F650-750 with 6.7L diesel engines, 2015-2019 Transit with 3.2L diesel engines and 2018-2021 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.

SSM 49430

Service Bulletin/Repair Instructions

2011-2021 F-Super Duty and 2016-2021 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit a high/elevated idle condition. During prolonged idle time, vehicles may experience this high/elevated idle to reduce buildup of unburned hydrocarbons from the SCR system. The powertrain control module (PCM) estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 revolutions per minute (rpms) for ambient temperatures near 26C (80F) and may increase to as high as 1200 rpms at -40 C (-40F). These elevated idle periods can last from 20-40 minutes, depending on ambient temperatures. During power take off (PTO) use and already using idle set point control, the elevated speed is disabled. It is required that the operator monitor the vehicle and adhere to the Exhaust Filter warning messages.

SSM 49363

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles may experience an intermittent no crank condition. Diagnostic trouble code (DTC) P06E9 may also be set in the powertrain control module (PCM). This may be due to corrosion being present on the run start relay in the battery junction box (BJB). Inspect the run start relay for signs of corrosion, including along the terminal edges, prior to performing Workshop Manual (WSM) diagnostics. If no corrosion is found on the run start relay, refer to WSM, Section 303-06 to address this condition.

SSM 49292

Service Bulletin/Repair Instructions

Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14H092 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

SSM 49284

Service Bulletin/Repair Instructions

Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code. If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.

TSB 20-2363

Service Bulletin/Repair Instructions

Some 2019 MKZ, 2019-2020 EcoSport/Mustang/Continental/Fusion/F-150/Transit Connect/Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

SSM 49202

Service Bulletin/Repair Instructions

Some 2017-2020 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P20EE. The Powertrain Controls and Emissions Diagnosis (PC/ED) pinpoint test RD15 has been updated to perform a Diesel Particulate Filter (DPF) Manual Regeneration twice along with performing the Specified Function SCR Parameter Reset with the appropriate Ford diagnostic scan tool.

TSB 20-2267

Service Bulletin/Repair Instructions

Some 2015-2020 F-150 except Raptor, 2017-2020 F-Super Duty, 2018-2020 Expedition vehicles equipped with a front camera washer may exhibit a washer fluid leak at the front camera washer jet when not in use. This may be due to the rubber seal internal to the jet. To correct the condition, follow the Service Procedure to replace the washer jet.

SSM 49084

Service Bulletin/Repair Instructions

Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app , incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

SSM 49062

Service Bulletin/Repair Instructions

Some 2017-2020 F-Super-Duty vehicles equipped with a 6.7L diesel engine may exhibit hard start, lack of power or runs rough concern with malfunction indicator light (MIL) and diagnostic trouble codes (DTCs) P0087 and/or P008A. This may be due to low fuel level or fuel gelling in cold ambient temperatures. If no root cause is determined after normal PCED diagnostic test MA recommend that customer use a different brand of fuel and Motorcraft PM-23-A Diesel Fuel Anti-Gel and Performance Improver. Inform the customer that Bio Diesel blended fuels have a higher occurrence of fuel gelling. Fuel gelling and or low fuel conditions causing a P0087 and/or P008A is not covered under warranty.

SSM 49063

Service Bulletin/Repair Instructions

Some 2017-2020 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P20EE. The Powertrain Controls and Emissions Diagnosis (PC/ED) pinpoint test RD15 has been updated to perform a diesel particulate filter (DPF) manual regeneration with the appropriate Ford diagnostic scan tool twice along with performing a diesel particulate filter (DPF) parameter reset and drive cycle.

SSM 49065

Service Bulletin/Repair Instructions

Some 2011-2020 F-Super Duty, 2015-2019 Transit, 2016-2021 F-650/F-750 and 2018-2020 F-150 vehicles equipped with a 6.7L, 3.2L or 3.0L engine may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P207F, P20EE, P229F, P2201 and/or P24AE. This may be a result of using aftermarket cleaning liquids or tools for the exhaust gas recirculation (EGR) cooler or intake. Ford does not recommend the cleaning of diesel intakes or EGR coolers using any aftermarket tool that injects a cleaning foam or liquid substance into the EGR cooler or intake. Using these types of fluids can result in sodium poisoning of the NOx and particulate matter (PM) sensors resulting in degraded operation and permanent damage to the after treatment system. Use of these cleaning tools may void the emissions warranty of the hot end after treatment exhaust system and the attached emissions sensors.

TSB 20-2255

Service Bulletin/Repair Instructions

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

SSM 49039

Service Bulletin/Repair Instructions

SSM 49010

Service Bulletin/Repair Instructions

Some 2017-2020 F-Super Duty vehicles may exhibit concerns related to brake drag. Utilize Workshop Manual (WSM) diagnostics in section 206-00 to verify the correct installation of the stoplamp switch. Improper adjustment of the stoplamp switch can cause the brake pedal assembly to lightly apply the brakes resulting in dragging condition.

SSM 49001

Service Bulletin/Repair Instructions

Some 2018-2019 Explorer/Expedition/F-150/F-Super Duty/Taurus vehicles equipped with a forward collision warning head up display (HUD) may exhibit various warning indicators caused by a possible intermittent lack of HS2-CAN (HS-CAN for Taurus) network communication. If the concern cannot be duplicated, place the vehicle in direct sunlight for 15 to 30 minutes to increase the temperature of the HUD and retest. If the concern is present, disconnect the HUD and check for proper network communication. If proper network communication is achieved, then HUD module replacement is likely needed. If disconnecting the HUD does not re-establish communication, the HUD is not at fault, refer to Workshop Manual (WSM), Section 418-00 for diagnostics.

TSB 20-2235

Service Bulletin/Repair Instructions

Some 2015-2020 F-150, 2017-2020 F-Super Duty vehicles may exhibit one or more noisy doors when opening and closing. This may be due to dirt and debris on the door check arm(s). To correct this condition, follow the Service Procedure to clean and neutralize the affected door check arms.

TSB 20-2236

Service Bulletin/Repair Instructions

Some 2015-2019 F-150, 2017-2019 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM). To correct the condition, follow the Service Procedure steps to remove the climate control housing and replace the temperature door actuator(s) and/or lubricate the temperature blend door bearing surface.

TSB 20-2233

Service Bulletin/Repair Instructions

This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.

SSM 48934

Service Bulletin/Repair Instructions

Some 2018-2019 Explorer/Expedition/F-150/F-Super Duty/Taurus vehicles equipped with a forward collision warning head up display (HUD) may exhibit various warning indicators caused by a possible intermittent lack of HS2-CAN network communication. If the concern cannot be duplicated, place the vehicle in direct sunlight for 15 to 30 minutes to increase the temperature of the HUD and retest. If the concern is present, disconnect the HUD and check for proper HS2-CAN network communication. If proper HS2-CAN network communication is achieved, then HUD module replacement is likely needed. If disconnecting the HUD does not re-establish communication, the HUD is not at fault, refer to Workshop Manual (WSM), Section 418-00, PPT AL for diagnostics.

SSM 48908

Service Bulletin/Repair Instructions

Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.

SSM 48899

Service Bulletin/Repair Instructions

Some 2018-2020 F-150 and F-Super Duty vehicles equipped with tailgate step assemblies may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the step assembly. Before replacing any components for this concern, follow the Tailgate Step Adjustment procedure in Workshop Manual, Section 501-04, General Procedures.

SSM 48877

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2B11, P2B13, P2B15, P2B17, P2B19, P2B1B, P2B1D and/or P2B1F. If these codes have set with a customer complaint of abnormal steering wheel oscillation, clear these DTCs and address any steering related concerns. If these DTCs do not return, do not make any fuel injector related repairs. The abnormal steering wheel oscillation event may be generating noise on the camshaft or crankshaft sensor frequency resulting in these DTCs to set.

SSM 48869

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with the 6.2L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2004 and/or P2005. This may be due to a tear or crack on the intake manifold vacuum hoses resulting in a vacuum leak. Before performing normal diagnostics, inspect the intake manifold vacuum hoses. If a tear or crack is identified, intake manifold assembly replacement is not required. The vacuum hose assemblies are available as a lower level service part (base part 9E498).

SSM 48858

Service Bulletin/Repair Instructions

Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.

TSB 20-2171

Service Bulletin/Repair Instructions

Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

TSB 20-2170

Service Bulletin/Repair Instructions

Some 2018-2020 F-150/Expedition/Navigator/F-Super Duty vehicles built on 31-Aug-2018 and through 02-Feb-2020 may exhibit a water leak on the right front floor during and/or after the air conditioning (A/C) is used. This may be due to condensation from the evaporator drain tube entering the vehicle through the drain tube seal. To correct the condition, follow the Service Procedure steps to install an elbow on the evaporator drain tube to direct the condensation away from the seal.

SSM 48757

Service Bulletin/Repair Instructions

Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type "deep sleep" and click on "Ask".

TSB-20-2105

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty chassis cab vehicles equipped with a 6.7L engine and an aft of axle fuel tank operating in dusty conditions may exhibit a crank/no start concern with the fuel level showing over 1/4 tank full or the fuel gauge only registers up to 1/2 tank after filling with fuel. For vehicles equipped with an auxiliary fuel delivery source, the customer may also experience the inability to deliver fuel using this equipment. This may be due to dirt being trapped around the dust cap on the front or rear rollover valve (ROV) preventing "make-up air" from entering the fuel tank. To correct the condition, follow the Service Procedure steps to replace the fuel tank and possibly also the fuel pump/sender unit.

TSB 20-2087

Service Bulletin/Repair Instructions

Some 2015-2019 Transit vehicles equipped with a 3.2L engine, 2018-2020 F150 vehicles equipped with a 3.0L engine, 2017-2020 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF.

TSB-20-2020

Service Bulletin/Repair Instructions

Some 2015-2019 Transit vehicles equipped with a 3.2L engine, 2018-2019 F150 vehicles equipped with a 3.0L engine, 2017-2019 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF.

SSM 48619

Service Bulletin/Repair Instructions

SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.

SSM 48564

Service Bulletin/Repair Instructions

Some 2017-2020 F-Super Duty vehicles may exhibit a characteristic or abnormal steering wheel oscillation concern. The workshop manual (WSM) has been updated to provide diagnostic direction for both symptoms, refer to Section 211-03 Steering Linkage > Diagnosis and Testing > Symptom Chart. This message is only to provide awareness of this WSM update and does not supersede other published diagnostic direction.

SSM 48558

Service Bulletin/Repair Instructions

SSM 48558 - 2017-2020 Various Vehicles Equipped With Telematics Control Unit (TCU) - Various FordPass/LincolnWay Mobile App Concerns Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

SSM 48537

Service Bulletin/Repair Instructions

SSM 48537 - 2017-2019 F-Super Duty - 6.8L - Instrument Cluster Warning Indicators And/Or Radio Inoperative During Snow Plow Operation Some 2017-2019 F-Super Duty vehicles equipped with a 6.8L gas engine may exhibit multiple warning indicators in the instrument panel cluster and/or inoperative radio during snow plow use. Battery state of charge is important to verify prior to any repairs. 12.72v to 12.8v is a fully charged battery. To assist with the investigation use the Report a Vehicle Concern link at the bottom of the OASIS report and include the following information: What brand of plow the vehicle is equipped with, If it's been equipped by the plow manufacturer's specifications, If other equipment is up-fitted on the vehicle, ambient temperature when the concern occurs, Engine RPM and MPH/KPH, and battery state of charge. Note the concern should be duplicated similar to customer use and ambient temperature.

SSM 48539

Service Bulletin/Repair Instructions

SSM 48539 - 2017-2020 F-Super Duty/2018-2020 F-150 - 6.7L/3.0L - Diagnostic Trouble Code (DTC) P208E - Diesel Exhaust Fluid (DEF) Injector Testing Some 2017-2020 F-Super Duty/2018-2020 F-150 vehicles equipped with the 6.7L or 3.0L engines may exhibit an illuminated malfunction indicator lamp (MIL) with DTC P208E in the powertrain control module (PCM). When performing pinpoint test RK, the results of the selective catalyst reductant (SCR) dosing measurement test (RK7) may be zero or below the specified 40-50mL requirement due to urea crystals plugging the DEF injector nozzle. If the measurement is below this specified amount, perform pinpoint test step RK7 two additional times. If the specified amount is met, reinstall the reductant injector. If after three attempts the dosing measurement remains below the specified amount, the DEF injector should be replaced. The DEF pump should not be replaced for DTC P208E.

SSM 48494

Service Bulletin/Repair Instructions

Some 2005-2020 F-Super Duty 4x4 vehicles operated in extreme dust, mud or tar sand conditions may exhibit accelerated 4x4 vacuum hub seal and or wheel bearing wear as a result of harsh operating conditions. A knuckle seal shield kit is now available for customer purchase. The kit is designed for severe duty and is non warrantable. The knuckle seal shield kit GC3Z-54024A38-A includes an installation instruction sheet

SSM 48490

Service Bulletin/Repair Instructions

Some 2015-2020 F-150 and 2017-2020 F-Super Duty vehicles equipped with a rear defroster may have factory installed or service replacement rear glass that uses rear defroster electrical terminals with a plastic overmolded cover. The rear glass defroster terminals are not serviceable and should not be removed or detached from the glass during diagnosis or repairs. If the rear glass defroster terminals are separated from the glass, the rear glass assembly must be replaced.

TSB 20-2014

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with a 6.7L engine built on 1-Oct-2017 and through 9-Jan-2019 may exhibit an intermittent low oil pressure warning indicator when the oil level is within correct operating range. This may be due to various strategies within the PCM software. To correct the condition, follow the Service Procedure to reprogram the PCM.

TSB 19-2390

Service Bulletin/Repair Instructions

Some 2015-2019 F-150, 2015-2020 Explorer, 2017-2019 F-Super Duty, 2017-2020 Continental, 2018-2020 Expedition/Navigator, 2016-2018 MKX, 2019-2020 Nautilus, 2020 Aviator/Corsair and 2013-2020 MKZ vehicles equipped with multi-contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.

TSB19-2374

Service Bulletin/Repair Instructions

Some 2015-2019 F-150, 2017-2019 F-Super Duty, 2018-2019 Expedition/Navigator vehicles may exhibit a rattle and/or squeak noise from the vista roof opening panel while driving with the roof opening panel closed. This may be due to dirt and/or debris build up between the vista roof opening panel seal and the body. To correct the condition, follow the Service Procedure steps to clean and lubricate the vista roof opening panel seal.

19B27-S1

Service Bulletin/Repair Instructions

Customer Satisfaction Program 19B27 â Supplement #1 Certain 2019 Model Year F-Super Duty Vehicles Uncured Power Steering Hoses

SSM 48340

Service Bulletin/Repair Instructions

Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified using an aftermarket device to display the Ford GT welcome screen/HMI Theme. To correct this issue, please contact the Technical Hotline Assistance Center to have the vehicle restored back to its original state.

TSB 19-2345

Service Bulletin/Repair Instructions

Some 2018-2020 F-150/Expedition/Navigator/F-Super Duty vehicles may exhibit a water leak on the right front floor during or after the air conditioning (A/C) is used. This may be due to condensation from the evaporator drain tube entering the vehicle through the drain tube seal. To correct the condition, follow the Service Procedure steps to install an elbow on the evaporator drain tube to direct condensation away from the seal.

TSB 19-2343

Service Bulletin/Repair Instructions

This message is superseding TSB 19-2271 to update the Issue, Action and Service Procedure. Some 2017-2018 F-Super Duty and 2019 F-Super Duty F-450/F-550 Chassis Cab only vehicles equipped with a 6.7L engine built on or before 9-Jan-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2074, P0401, P0402 and/or P0170. This may be due to various strategies within the powertrain control module (PCM) software. To correct the condition, follow the Service Procedure steps to reprogram the PCM and perform a mass air flow (MAF) parameter reset.

TSB 19-2344

Service Bulletin/Repair Instructions

Some 2019 F-Super Duty pickup vehicles equipped with a 6.7L engine built on or before 31-Oct-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with only diagnostic trouble code (DTC) P0170 stored in the powertrain control module (PCM). This may be due to various strategies within the PCM software. To correct the condition, follow the Service Procedure steps to reprogram the PCM and perform a mass airflow (MAF) sensor parameter reset.

19B31

Service Bulletin/Repair Instructions

Customer Satisfaction Program 19B27 Certain 2019 Model Year F-Super Duty Vehicles Uncured Power Steering Hoses

SSM 48316

Service Bulletin/Repair Instructions

SSM 48314

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles may exhibit a "Cruise Control Unavailable" or "Collision Avoidance Unavailable" message in the instrument cluster message center with diagnostic trouble code (DTC) U3000:49 in the cruise control module (CCM). Reprogram the CCM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use base part 9E731, refer to Section 10 in the Service Labor Time Standards (SLTS) Manual.

19B27

Service Bulletin/Repair Instructions

Customer Satisfaction Program 19B27 Certain 2019 Model Year F-Super Duty Vehicles Uncured Power Steering Hoses

SSM 48300

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty 4x4 vehicles may exhibit an inoperative transfer case function with various diagnostic trouble codes (DTCs), including but not limited to P1839, P1867, P1861, P1891, P1841, U0102. If normal diagnosis leads to shift motor as the cause, first disconnect transfer case control module (TCCM) connector C2371A, and inline connectors C1010 (diesel) or C145 (gasoline) as well as transfer case connector C350. Inspect for loose pins, contamination and broken wires and repair as necessary. If nothing is found, reconnect and test 4x4 operation.

SSM 48279

Service Bulletin/Repair Instructions

Some 2018-2019 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit a persistent message in the Ford Pass/Lincoln Way mobile app advising, Your vehicles software is being updated. Vehicle controls will be unavailable for about 10 minutes while this update takes place. This may be due to the TCU still in factory mode. Using the appropriate Ford diagnostic scan tool, check the TCU_AUTHSTATE PID status showing Factory Mode. To correct this condition, perform programmable module installation (PMI) on the telematics control unit (TCU). Once PMI is completed, ensure the TCU_AUTHSTATE PID in service tool no longer displays Factory Mode. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM) section 415-00. For claiming, use causal part 14G229.

TSB 19-2315

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles built on or before 1-Aug-2018 equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P204C, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. To correct the condition, follow the Service Procedure steps to replace the reductant harness, the reductant pump/heater assembly and/or the reductant tank.

SSM 48267

Service Bulletin/Repair Instructions

Some 2018-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programing remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.

SSM 48260

Service Bulletin/Repair Instructions

Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.

19N06

Service Bulletin/Repair Instructions

Customer Satisfaction Program 19N06 Certain 2018-2019 Model Year F-150-F-550 Vehicles Door Latch Freezing Concerns

TSB 19-2293

Service Bulletin/Repair Instructions

Some 2015-2019 F-150/Explorer, 2017-2019 F-Super Duty/Continental, 2018-2019 Expedition/Navigator, 2016-2018 MKX, 2019 Nautilus, and 2013-2019 MKZ vehicles equipped with Multi-Contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To correct the condition, follow the Service Procedure steps to replace the connectors and reroute the harness.

TSB 19-2277

Service Bulletin/Repair Instructions

Some 2019 F-Super Duty vehicles equipped with a 6.7L engine built on or before 21-Aug-2018 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P205B stored in the powertrain control module (PCM). This may be due to various strategies within the PCM software. To resolve this condition, follow the Service Procedure to reprogram the PCM.

TSB 19-2274

Service Bulletin/Repair Instructions

This article supersedes TSB 18-2268 to update the Service Procedure and the Parts List. Some 2017-2019 F-250/F-350 4WD vehicles may exhibit a sustained steering wheel oscillation after hitting rough pavement or an expansion joint above 72 Km/h (45 mph). This may be due to excessive lag/lash of the steering linkage damper. To correct the condition, follow the Service Procedure steps to replace the steering linkage damper. Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria: *2017-2019 F-250 and F-350 vehicles only *4WD *Customer complaint of sustained steering wheel oscillation after hitting rough pavement or an expansion joint above 72 Km/h (45 mph).

TSB 19-2271

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with a 6.7L engine built on or before 9-Jan-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2074, P0401, P0402 and/or P0170. This may be due to various strategies within the powertrain control module (PCM) software. To resolve this condition, follow the Service Procedure steps to reprogram the PCM and perform a mass air flow (MAF) parameter reset.

SSM 48135

Service Bulletin/Repair Instructions

Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.

SSM 48130

Service Bulletin/Repair Instructions

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.

SSM 48123

Service Bulletin/Repair Instructions

For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.

SSM 48108

Service Bulletin/Repair Instructions

Some 2015-2019 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the appropriate Ford diagnostic scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the body control module (BCM) is internally damaged and requires replacement. The BCM should only be replaced for this condition when the 232 key table error message is present. If the 232 key table error is not present, follow normal diagnostics for the no crank condition. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

TSB 19-2231

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1291, P1292, P0191 and/or P06A6. This may be due to an engine harness chafe on the powertrain control module (PCM) bracket. Before completing Powertrain Control/Emissions Diagnosis (PC/ED) Manual pinpoint tests, follow the Service Procedure steps.

SSM 48053

Service Bulletin/Repair Instructions

Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM,Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual. Section

SSM 48044

Service Bulletin/Repair Instructions

Some 2011-2019 F-Super Duty vehicles equipped with a 6.7L engine may come in for scheduled maintenance on the engine mounted fuel filter. When reconnecting a fuel line quick connect fitting back onto the engine mounted fuel filter housing, push the connector all the way onto the fuel filter connection port. For some vehicles, you may need to depress a retainer clip to lock the quick connect port into place. Once the fitting is latched fully onto the connection port, pull straight backward on the fuel line to verify it is fully latched onto the connection port. Do not bend the fuel line connection when pulling to verify it is connected. Refer to Workshop Manual sections 310-00 for details on quick connect fittings.

SSM 47999

Service Bulletin/Repair Instructions

Some 2016-2019 F-Super Duty and 2016-2019 F650-750 vehicles equipped with 6.7L engine may exhibit a concern where the engine cooling fan stays on at all times or is inoperative. Diagnostic trouble codes (DTCs) P0480, P0494, P0495, P0529, P0691, P0692, P0693 and/or P0694 may be stored in the powertrain control module (PCM). To address these vehicle symptoms, use the updated online version of pinpoint test AH in the powertrain control/emission diagnostic (PC/ED) tab on the PTS website. The pinpoint test has been updated to aid in preventing unnecessary fan clutch replacement.

TSB19-2160

Service Bulletin/Repair Instructions

SSM 47992

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with tire pressure monitoring systems (TPMS) may exhibit a leak at the tire valve stem. The tire valve stem has been released as a separate service part kit. The new service part kit is available and it does not include the TPMS sensor. When replacing only the tire valve stem follow the procedure in Workshop Manual (WSM), Section 204-04A. For claiming, use causal part 1700 and applicable labor operations in Section 01 of the Service Labor Time Standards (SLTS) Manual.

SSM 47979

Service Bulletin/Repair Instructions

Some 2005-2019 F-Super Duty 4x4 vehicles operated in extreme dust, mud or tar sand conditions may exhibit accelerated 4x4 vacuum hub seal and or wheel bearing wear as a result of harsh operating conditions. A knuckle seal shield kit is now available for customer purchase. The kit is designed for severe duty and is non warrantable. The knuckle seal shield kit GC3Z-54024A38-A includes an installation instruction sheet

SSM 47981

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles where the pickup box has been removed due to a modification, may exhibit various symptoms due to loss of communication on the medium speed controller area network (MS-CAN). Additional symptoms such as climate control system inoperative, front control interface module (FCIM) controls inoperative and/or the headlamps remaining on at all times may also be present. This may be due to C408 being disconnected and interrupting the MS-CAN network when the pickup box was removed. To repair, install jumper harness part #HC3Z-13A409-J into C408, located at the RH rear of the frame. This repair is required as part of the modification(s) and considered non-warrantable.

SSM 47982

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles may exhibit a diagnostic trouble code (DTC) U3000:49 in the cruise control module (CCM). A 'Pre-Collision Assist Not Available' or 'Adaptive Cruise Not Available' message may also be present in the instrument cluster message center. This DTC can set due to a low voltage battery state and may not indicate an internal fault within the CCM. Clear the DTC and perform a key cycle. If the DTC does not return after restarting the vehicle, do not replace the CCM. If a vehicle exhibits this concern, use the Report a Vehicle Concern link at the bottom of the OASIS tab and submit a report. Engineering is investigating. Monitor OASIS for updates.

TSB19-2142

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty chassis cab/dual rear wheel (DRW) pickup vehicles and 2016-2019 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit a concern of oil consumption in applications where the engine is idled for extended periods of time. This may be due to high crankcase pressure as a result of the crankcase ventilation filter element becoming restricted. To correct the condition, follow the Service Procedure steps to replace the crankcase oil separator. The new crankcase vent oil separator appears different from the old crankcase vent oil separator as it no longer includes a serviceable filter element. Follow the service procedure steps to correct the condition.

SSM 47976

Service Bulletin/Repair Instructions

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.

SSM 47967

Service Bulletin/Repair Instructions

Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.

SSM 47850

Service Bulletin/Repair Instructions

SSM 47948

Service Bulletin/Repair Instructions

SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.

SSM 47949

Service Bulletin/Repair Instructions

SSM 47949 - 2017-2019 F-Super Duty - LED Headlamps - DTC U2100 Some 2017-2019 F-Super Duty vehicles may exhibit a diagnostic trouble code (DTC) U2100 in the body control module B (BCMB). Vehicles equipped with factory LED headlamps do not require a BCMB to operate the headlamps. If equipped with LED headlamps, the U2100 DTC should be ignored. It will not affect the performance of the LED headlamps or other systems that control exterior and interior lighting. Do not attempt any repairs.

TSB 19-2112

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with a 6.7L engine built on or before 9-Jan-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2074 and/or P0170. This may be due to various strategies within the powertrain control module (PCM) software. To resolve this condition, reprogram the PCM and perform a mass air flow (MAF) parameter reset.

19G01A

Service Bulletin/Repair Instructions

Certain 2015 - 2019 Model Year F-150 and 2017 Ã¢ÂÂ 2019 Model Year F-Super Duty Vehicles Equipped with Engine Block Heaters - Engine Block Heater Cord Replacement

SSM 47903

Service Bulletin/Repair Instructions

SSM 47903 - 2018-2019 F-150/F-Super Duty/Transit - Rear Axle Pinion Seal Fluid Leak/Seepage Some 2018-2019 F-150, F-Super Duty, and Transit vehicles may exhibit the appearance of a fluid leak or seepage from the rear axle pinion seal. The appearance of a fluid leak or seepage on a vehicle with less than 500 miles or less than 3 months in service may not be due to a failed rear axle pinion seal. The appearance of fluid around the seal may be from the axle assembly being shipped to the vehicle assembly plant with the pinion facing down. To determine if a leak is present, clean the seal area of any residual lubricant and visually inspect the pinion seal for leaks or damage in the seal contact area or dust slinger on the pinion flange dust shield. If no concerns are found, run the vehicle on a hoist in DRIVE at idle speeds for 10 minutes to allow the fluid to circulate and recheck for signs of leakage.

SSM 47899

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty, 2017-2019 Continental, and 2016-2018 Explorer/Police Interceptor Utility vehicles may exhibit a crank/no start condition, inoperative trailer tow lighting and/or inoperative power telescoping mirrors. This may be due to a concern within the battery junction box (BJB) relay module. A lower level service part has been released to allow for replacement of just the BJB relay module instead of the BJB harness. F-Super Duty part number HU5Z-14A067-A, Continental part number GU5Z-14A067-C, Explorer part number FU5Z-14A067-A, Police Interceptor Utility part number GU5Z-14A067-B.

TSB 19-2053

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty chassis cab/dual rear wheel (DRW) pickup vehicles and 2016- 2019 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an oil consumption concern in applications where the engine is idled for extended periods of time. This may be due to high crankcase pressure as a result of the crankcase ventilation filter element becoming restricted. To resolve the concern, replace the crankcase vent oil separator. The new crankcase vent oil separator appears different from the old crankcase vent oil separator as it no longer includes a serviceable filter element.

TSB 19-2081

Service Bulletin/Repair Instructions

Some 2018-2019 F-150 vehicles built at Kansas City Assembly Plant on 4-Apr-2018 and through 4-Mar-2019 and Dearborn Truck Plant on 13-Apr-2018 and through 26-Feb-2019 and some F-Super Duty vehicles built at Kentucky Truck Plant on 22-Apr-2018 and through 5-Mar-2019 and Ohio Assembly Plant on 18-Apr-2018 and through 11-Mar-2019 may exhibit doors that are difficult to unlatch or latch in cold or below freezing temperatures. This may be due to water entering the doors causing door latching components to freeze. To correct the condition, install the service kit.

SSM 47852

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty and 2016-2019 F-650/F-750 vehicles built on or after 1-Oct-2017 equipped with a 6.7L engine may exhibit an intermittent oil pressure warning lamp. A revised oil pressure switch has been released; service part number GC3Z-9278-B. For removal and installation of the oil pressure switch refer to Workshop Manual, Section 303-01C. Applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual

SSM 47854

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty, 2017-2019 Continental, 2016-2019 Edge, 2016-2018 MKX, 2019 Nautilus vehicles may exhibit a U3000:49 diagnostic trouble code (DTC) setting in the Steering Effort Control Module (SECM) with no other DTCs present. To eliminate the DTC, perform the IDS SASM module reset routine. The IDS reset routine is available under Toolbox > Chassis > Steering > Adaptive Front Steering > SASM Module Reset. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates. For claiming, use causal part 3600 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

SSM 47836

Service Bulletin/Repair Instructions

Some 2011-2019 F-Super Duty 6.7L diesel equipped vehicles may exhibit a ticking/tapping noise traced to the reductant injector.

SSM 47823

Service Bulletin/Repair Instructions

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

SSM 47824

Service Bulletin/Repair Instructions

Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

SSM 47821

Service Bulletin/Repair Instructions

Some 2018-2019 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programing remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.

TSB 18-2365

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) U029D and/or P2209 in the powertrain control module (PCM). This may be due to water intrusion.

SSM 47809

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles may require a coax cable repair for a concern with one or more inoperative cameras, cameras with poor image quality, or radio reception concerns. A lower level coax cable harness service part is now available. Refer to the parts catalog using base part number 14D202.

SSM 47801

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles may exhibit concerns related to brake drag. Utilize Workshop Manual (WSM) diagnostics in section 206-00 to verify the correct installation of the stoplamp switch. Improper adjustment of the stoplamp switch can cause the brake pedal assembly to lightly apply the brakes resulting in dragging condition

TSB 19-2029

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with a 6.7L engine built on or before 9-Jan-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with DTCs P2074 and/or P0170. Follow the Service Procedure steps to correct the condition.

SSM 47786

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles equipped with a 6.2L or 6.8L gas engine may exhibit multiple warning indicators in the instrument panel cluster and/or inoperative radio during snow plow use. Battery state of charge is important to verify prior to any repairs. 12.72v to 12.8v is a fully charged battery. To assist with the investigation use the Report a Vehicle Concern link at the bottom of the OASIS report and include the following information: What brand of plow the vehicle is equipped with, If it's been equipped by the plow manufacturer's specifications, If other equipment is up-fitted on the vehicle, ambient temperature when the concern occurs, Engine RPM and MPH/KPH, and battery state of charge. Note the concern should be duplicated similar to customer use and ambient temperature.

TSB 19-2007

Service Bulletin/Repair Instructions

Some 2018-2019 F-150 vehicles built at Kansas City Assembly Plant on or after 4-Apr-2018 and Dearborn Truck Plant on or after 13-Apr-2018 and some F-Super Duty vehicles built at Kentucky Truck Plant on or after 22-Apr-2018 and Ohio Assembly Plant on or after 18-Apr-2018 may exhibit doors that are difficult to unlatch or latch in temperatures at or below freezing. Follow the Service Procedure steps to correct the condition.

SSM 47740

Service Bulletin/Repair Instructions

2018 Expedition/Navigator, 2018-2019 F-Super Duty and 2019 E-Series/F-650/F-750 vehicles built on or after 9-Jul-2018 and 2019 F-150/Transit vehicles built on or after 2-Jan-2019 are filled with the new Motorcraft Yellow Antifreeze/Coolant. When servicing the cooling system(s) on these vehicles, use Motorcraft Yellow Antifreeze/Coolant VC-13-G (CVC-13-G for Canada). Do not mix different colors or types of coolant. NOTE: The Motorcraft Yellow Antifreeze/Coolant may appear green in color due to the florescent dye used.

TSB 18-2393

Service Bulletin/Repair Instructions

Some 2019 F-Super Duty vehicles equipped with a 6.7L engine built on or before 21-Aug-2018 may exhibit an illuminated MIL with DTC P205B stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.

SSM 47711

Service Bulletin/Repair Instructions

Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting the setting for the customer is not a warrantable defect.

SSM 47712

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty and 2016-2019 F650-750 with 6.7L diesel engines, 2015-2019 Transit with 3.2L diesel engines and 2018-2019 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.

TSB 18-2374

Service Bulletin/Repair Instructions

Some 2015-2019 F-150, 2017-2019 F-Super Duty, 2018-2019 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. Follow the Service Procedure steps to correct the condition.

18N04-S1

Service Bulletin/Repair Instructions

Certain 2018 Model Year F-150, 2019 Model Year F-250 through F-550 Superduty and 2019 Model Year F-650 through F-750 Medium Duty Vehicles Equipped with a Diesel Engine - Powertrain Control Module Reprogramming

TSB 18-2356

Service Bulletin/Repair Instructions

Some 2019 F-Super Duty 176-inch wheelbase Crew Cab vehicles equipped with a 6.7L engine, a midship 48-gallon fuel tank, and built on 24-Jun-2018 and through 31-Aug-2018 may exhibit a whistle noise at the front of the fuel tank under the left hand side of the vehicle when the fuel level is 3/4 full or lower. This may be due to air moving through the front vapor valve fresh air vent tube during fuel fill, acceleration or braking. Follow the Service Procedure steps to correct the condition.

SSM 47672

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles may exhibit a headliner edge that shows around the overhead console. Using a trim stick or other suitable tool, the headliner should be tucked back in without replacement of the entire headliner.

SSM 47656

Service Bulletin/Repair Instructions

Some 2018-2019 F-Super Duty vehicles equipped with a 6.7L engine built on 1-Dec-2017 and through 1-Aug-2018 may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P2122, P2127, U0401, U0109, P0480, P008A, P025C, P027A and/or P064A. This may be due to powertrain control module (PCM) connector C1232B not being properly seated to the PCM.

SSM 47638

Service Bulletin/Repair Instructions

2013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how the lane departure warning feature settings work for Alert (steering wheel vibration) and Aid (steering input toward lane center). Further information on the LKS can be found in the owners manual. If the customers concern is due to the LKS functioning as intended, do not attempt to repair.

SSM 47615

Service Bulletin/Repair Instructions

Some 2017-2019 F-Super Duty vehicles may exhibit a whistle type noise from under the hood while under load and/or while driving. Make sure there is a proper connection between the air cleaner lower intake duct, located under the battery tray, and the air cleaner. Refer to Workshop Manual (WSM), Section 303-12C and WSM, Section 414-01 for further information.

SSM 47597

Service Bulletin/Repair Instructions

Some 2013-2019 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated MIL with only DTC P2074 stored in the powertrain control module (PCM). This may be due to a dirty air filter, replace the filter if necessary. Do not replace the PCM or mass air flow (MAF) sensor for this concern. Instead perform a MAF parameter reset under: Toolbox > Powertrain > Service Functions > Reset/Clear Specified Function > Reset/Clear Functions > MAF Sensor. Engineering is investigating. Monitor OASIS for updates.

18N04

Service Bulletin/Repair Instructions

Certain 2014-2016 Model Year F-250 ? F-550 and 2016 Model Year F-650 - F-750 Vehicles, With 6.7L Diesel Engine - Crankcase Ventilation Oil Separator Assembly. Certain 2018 Model Year F-150 and 2019 Model Year F-250 through F-550 Superduty Vehicles Equipped with a Diesel Engine - Powertrain Control Module Reprogramming

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Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.