Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
22B10
Certain 2021 Model Year Mach-E vehicles, Additional Remote Control and Key Blank; The 21MY Mach-E was initially launched with Phone as a Key (PaaK) and with single remote control. Customer feedback after several months indicates that PaaK is not working as planned and a second remote control is desired. For all of the affected vehicles, second remote control and a key blank will be provided.
TSB 22-2264
Some 2021-2022 Mustang Mach-E, 2022 Transit battery electric vehicles (BEV) may experience an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P1A3C, U3000:16, U3000:64, U3000:04 and/or U3000:45 in the off board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 direct current (DC) fast charging station/electrical vehicle supply equipment (EVSE). This may be due to OBCC software. To correct the condition, follow the Service Procedure to reprogram the OBCC.
21P22
Certain 2021 Model Year Mustang Mach-E Vehicles Software Calibration Update In some of the affected vehicles, while driving downhill for an extended distance, the vehicle may experience a loss of propulsion. If this occurs a âÂÂStop Safely Nowâ message will appear on the instrument cluster display along with audible warning chimes. The customer will not be able to accelerate until the vehicle is turned off and restarted, returning the vehicle to normal driving mode. The vehicle may also try going into park causing a ratchet noise while the vehicle is in motion and in some cases could damage the parking pawl. Along with this update, there are several additional updates for customer satisfaction included in this software update. This will include updates for no start, handling performance, ability for over the air updates, improved range in cold weather, DC fast charge total time improvements, display range accuracy, e-latch door robustness, and phone as a key detection.
SSM 50300
Some 2021 Mustang Mach-E vehicles may exhibit a concern where the vehicle is unable to achieve 100 percent state of charge immediately after high voltage (HV) battery module replacement. This may be due to the battery energy control module (BECM) adjusting the cell balance (conditioning) of the battery module and should be corrected within 16 days. If the vehicle otherwise functions as designed with no related diagnostic trouble codes (DTC) setting, this concern will be corrected automatically with no further actions required by the technician.
SSM 50276
Some 2021 Mustang Mach-E/F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message displayed in the instrument panel cluster (IPC) with missing active guide lines in the reverse camera display. Diagnostic trouble code (DTC) U0415:86 may also be present in the IPMA. This may be due to a network interruption during module programming and/or when a module was disconnected which can cause the steering center find to be reset and various features to become disabled. The steering center find can be relearned by driving the vehicle for approximately 5 minutes, above 18 mph (30 km/h) and with no steering wheel input for a few seconds. When steering center is found, the Reverse Brake Assist Unavailable message should clear. If the active guide lines are missing, perform the IPMA camera alignment using Ford Diagnosis and Repair System (FDRS).
SSM 50271
Some 2021 F-150/Mustang Mach-E/Bronco/Edge/Nautilus customers may experience an inoperative FordPass/LincolnWay app, features in FordPass/LincolnWay are not functioning and/or the customer cannot pair the FordPass/LincolnWay mobile app to the vehicle. If the telematics control unit (TCU) on the vehicle does not exhibit any diagnostic trouble codes (DTC), but the customer is running into these app concerns, this may be due to poor cell signal getting to the TCU. The TCU - Provisioning Application on the Ford Diagnosis and Repair System (FDRS) scan tool will provide cell signal strength information that can help to diagnose the source of the poor cell signal. If poor cell signal is found, refer to WSM 415-00 to help identify an antenna concern. Be sure the vehicle is an open environment.
TSB 21-2310
Some 2021 Mach-E/F-150 vehicles may experience at least one of the following symptoms: audio settings resetting after a key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, Information and Entertainment screen freezing/locking up, Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to UK English, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank Information and Entertainment screen, Apple CarPlay connection concerns, and/or Bluetooth connectivity concerns. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM.
SSM 49928
Some 2021 Mustang Mach-E, F-150, Edge/Nautilus or Bronco vehicles equipped with SYNC 4 may have a customer symptom of the SYNC voice commands being activated without pushing the steering wheel switch. This may be due to the feature called Wake Word within SYNC 4. This feature allows the driver to activate the SYNC 4 system without pushing the steering wheel switch. Under the touchscreen Settings > Voice Settings the preferred Wake Word can be changed. The feature can also be disabled if the customer does not want the SYNC voice commands being activated without touching the steering wheel switch. This feature is not a defect. Do not submit a claim for this condition.
21B36
Some 2021 Mustang Mach-E vehicles may exhibit Bluetooth disconnection when the customer is using Phone as a Key to unlock or start their vehicle. The customer can still unlock and/or start their vehicle using the key FOB. The customer can also unlock their vehicle using FordPass or the keypad code on the door, and they can start their vehicle using the Back Up Start passcode feature, if configured.
SSM 49795
Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.