FleetCom_Heater Core
Other
Fleet Communications for Heater Core Plugging
Vehicle report
2021 FREIGHTLINER 122SD
Service bulletins
95 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
FleetCom_Oil Plug Loc
Other
Fleet Communications for NFD Lower Oil Plug Location - SP Axles
CXA 10_25_Air Dryer Purge
Other
CX Advocate for Experiencing Excessive Purging from Air Dryer
CXA_10_25_Conmet Oil Pan
Other
CX Advocate for ConMet Oil Pan Insert Additional Issues
CXA_10_25_TufTrac M12
Other
CX Advocate for TufTrac M12 Bolts (TSB-32-057-FTL)
TSB32-057-FTL
Service Bulletin/Repair Instructions
Technical Service Bulletin for TufTrac M12 Bolts
CXA 3_25_NOx
Other
CX Advocate for NOx conversion low faults
CXA 2_25_NOx
Other
CX Advocate for NOx conversion low faults
TSB01-001-DDC
Service Bulletin/Repair Instructions
Technical Service Bulletin for GHG17 and Newer DD Platform Heavy Duty Oil Pan Drain Plug Inserts
CXA 1_16_CARB Truck Chec
Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
CXA 1_16_NOx
Other
CX Advocate for NOx conversion low faults
TSB35-039-FTL
Service Bulletin/Repair Instructions
Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management
CXA 11_21_CARB Truck Chec
Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
WI24-019
Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
CXA_10_17_CARB Truck Chec
Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
SS1023366-Detroit
Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
CXA 9_24_NFD fill plug
Other
CX Advocate for NFD fill plugs
CXA 8_24_Conmet Oil Pan
Other
CX Advocate for ConMet Oil Pan Insert Additional Failures
ICI24-031
Other
Important Campaign Information letter for DDC D23M3 - Campaign Reactivated and Extended. Field Service Campaign D23M3 - GHG17 DETROITTM DD16® Vibration Damper Replacement has been extended for an additional 6 months.
CXA 7_24_Conmet Oil Pan
Other
CX Advocate for ConMet Oil Pan Insert Additional Failures
CXA 7_24_NOx
Other
CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission.
CXA 06_24_Clutch Bolts
Other
CX Advocate communication for clutch bolts
CXA 06_24_NOx
Other
CX Advocate communication for NOx conversion low faults
VSWP Customer Letter
Other
Customer letter regarding variable speed water pump.
SS3144-FTL
Service Bulletin/Repair Instructions
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller
FL974
Service Bulletin/Repair Instructions
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times.
ICI24-006
Service Bulletin/Repair Instructions
Important Campaign Information letter for FL974 - Revised Bulletin & Population
ICI23-010
Service Bulletin/Repair Instructions
Important Campaign Information letter communicating that SF660 Field Service Campaign is Replaced by FL967.
SF660A
Service Bulletin/Repair Instructions
Revised Field Service Campaign for Drag Link Tapered Joint
SF660
Service Bulletin/Repair Instructions
Field Service Campaign for Drag Link Tapered Joint
SB49-042
Service Bulletin/Repair Instructions
Freightliner Service Bulletin for DEF Connector Reinforcement Caps.
SF613
Service Bulletin/Repair Instructions
ConMet Front Hub to Rotor Fasteners. On certain vehicles, the front rotor nuts may not be torqued to manufacturer specification. Loose components could cause damage to the ABS tone rings, the ABS sensors, and the anchor plate mounting fasteners.
SB54-320
Service Bulletin/Repair Instructions
Updated Service Bulletin for upgrading BHM software for switch expansion module fault SPN 698 FMI 7. This bulletin replaces the version dated 11/11/2019. Figure 3 has been updated with a new hardware part number. A procedure was added to the data download process.
WI21-009
Service Bulletin/Repair Instructions
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
WI21-008
Service Bulletin/Repair Instructions
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
WP21-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
SB49-038
Service Bulletin/Repair Instructions
Revised Freightliner Service Bulletin for netized Fill Neck for Six-Gallon DEF Tanks. A design change removed the magnets from the fill necks for some 6-gallon diesel exhaust fluid (DEF) tanks. If the vehicle is equipped with a non-magnetic fill neck 04-32529-000, it can be updated to a magnetic neck 04-32529-001. This bulletin replaces the version dated 04/18/2017. Updated availability of magnetic fill neck option for other diesel exhaust fluid (DEF) tank part numbers.
SB54-308
Service Bulletin/Repair Instructions
Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
20TS-07REV
Service Bulletin/Repair Instructions
Revised Technical Service Letter for Cold Weather Faults on GHG17/21 DD13 with MCM Software Version 14. Due to colder weather, there may be an increase in the frequency of faults, noted below, on GHG17/21 DD13 trucks built after June 5th 2019. This is due to a calibration issue in the current MCM software (14.1.1.5 or 14.2.1.3). New software is scheduled for release in the first quarter of 2021 that will address these faults.
21OEM-06
Service Bulletin/Repair Instructions
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
21TS-04
Service Bulletin/Repair Instructions
Technical Service Letter for Gen 5 DD15 Instrument Panel Oil Pressure Gauge Operation. Gen 5 DD15 equipped units have been brought in for service with a complaint of the instrument panel oil pressure gauge not moving during unit operation and/or stuck at 50PSI. The instrument panel oil pressure gauge does not operate the same as with previous engine models. Please be advised, this is normal operation and no further diagnostics are required. Do not down a unit for this complaint.
ICI21-003
Service Bulletin/Repair Instructions
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately. This letter supersedes ICI20-022R.
WI21-006
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI20-014R
Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
TechTalk8072
Service Bulletin/Repair Instructions
Tech Talk continued discussion 2021 122SD.
WI21-004
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12 posters.
21TS-01
Service Bulletin/Repair Instructions
Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.
WI21-003
Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.
TechTalk8051
Service Bulletin/Repair Instructions
Tech Talk discussion on Coronado sd122 roof lights turn off when high beams are on
SB35-036
Service Bulletin/Repair Instructions
Revised Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Revision removed steps instructing removal and installation of wheels. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
SB42-079
Service Bulletin/Repair Instructions
Freightliner Service Bulletin for Access to Front Brake Zerk Fittings. Certain vehicles with Detroit front axles and Meritor EX-L front air disc brakes do not have access to the front brake zerk fittings for lubrication.
WP20-018R
Service Bulletin/Repair Instructions
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
WP20-018
Service Bulletin/Repair Instructions
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
20TS-09
Service Bulletin/Repair Instructions
Technical Service Letter for SPN 3711 FMI 31 on GHG17 DD15 Trucks.
18SP744
Service Bulletin/Repair Instructions
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
SB54-278
Service Bulletin/Repair Instructions
Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. When troubleshooting Powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeterî is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
17TS-05REV2
Service Bulletin/Repair Instructions
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
20TS-07
Service Bulletin/Repair Instructions
Technical Service Letter for Cold Weather Faults on GHG17/21 DD13 with MCM Software Version 14. Due to colder weather, there may be an increase in the frequency of faults, noted below, on GHG17/21 DD13 trucks built after June 5th 2019. This is due to a calibration issue in the current MCM software (14.1.1.5 or 14.2.1.3). New software is scheduled for release in the first quarter of 2021 that will address these faults.
20TS-06
Service Bulletin/Repair Instructions
DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts. Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while completing an oil change. Leaking may also be observed at the drain plug and/or other plugs in the oil pan.
18SP736
Service Bulletin/Repair Instructions
Detroit Diesel Special Publication informing about Heavy Duty Friction Style Belt Tensioner Kit. This heavy duty friction style belt tensioner kit contains the belt tensioner and two M10 bolts to correctly pin the friction style belt tensioner. The M10x80mm bolt is used to pin the engine cooling fan drive arm. The M10x50mm bolt is used to pin the engine accessory drive arm.
20TS-03REV2
Service Bulletin/Repair Instructions
Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform. The revision includes additional information on retrofit and service kits.
TechTalk4725
Service Bulletin/Repair Instructions
Tech Talk discussion about power steering fluid.
TechTalk7679
Service Bulletin/Repair Instructions
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
20CSA-15
Service Bulletin/Repair Instructions
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diesel server.
ICI20-026
Service Bulletin/Repair Instructions
Important Campaign Information Letter informing that revised bulletins for Detroit Diesel campaigns D20R1REV1 and D20M8REV1 have been posted on DTNAConnect.
D20R1REV1
Service Bulletin/Repair Instructions
Revised Detroit Emissions Recall for Daimler Trucks North America LLC, on behalf of its Detroit Powertrain Division, has determined that some Model Year 2020 GHG21 DD13 engines require reprogramming of the MCM to meet certification. NOTE: Reference 20TS-04 Detroit CPC501T GHG21 Only; Bootloader Update if New Cascadia CPC501T is not at the software level shown in this table. The Corrective Procedure also has been updated.
D20R1
Service Bulletin/Repair Instructions
Detroit Emissions Recall for GHG21 Detroit DD13 Model Year 2020 Software Reprogramming. Daimler Trucks North America LLC, on behalf of its Detroit Powertrain Division, has determined that some Model Year 2020 GHG21 DD13 engines require reprogramming of the MCM to meet certification.
ICI20-022R
Service Bulletin/Repair Instructions
Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately.
ICI20-022
Service Bulletin/Repair Instructions
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂs location to perform a recall or field service campaign.
WI20-012
Service Bulletin/Repair Instructions
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
WI20-014
Service Bulletin/Repair Instructions
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
SB31-043
Service Bulletin/Repair Instructions
Freightliner Service Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/8 - 18 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.
20CSA-10
Service Bulletin/Repair Instructions
Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLinkÃÂÃÂÃÂÃÂÃÂÃÂÃÂî 8.12 Standard and Professional is available to download from the Detroit Diesel server.
20OEM-05
Service Bulletin/Repair Instructions
OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
20TS-05
Service Bulletin/Repair Instructions
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
20CSA-09
Service Bulletin/Repair Instructions
Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete programming, and poor vehicle performance. Because of this, all DiagnosticLink 8.09 installed versions will be disabled as of Thursday, July 23, 2020.
SB60-171
Service Bulletin/Repair Instructions
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
20TS-03REV
Service Bulletin/Repair Instructions
Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.
20CSA-08
Service Bulletin/Repair Instructions
Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at no cost. All DTNA service shops are required to maintain the latest version of software on each of their stations.
WI20-009
Service Bulletin/Repair Instructions
Warranty Information Letter for a Warranty Service Replacement Engine Program Clarification. Detroit established the Warranty Service Replacement Engine Program to support an unrepairable catastrophic engine failure due to manufacturing defect. To improve understanding and utilization of the program, DTNA is clarifying eligibility and engine returns.
20TS-03
Service Bulletin/Repair Instructions
Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change. A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.
WI20-008
Service Bulletin/Repair Instructions
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
20CSA-06
Service Bulletin/Repair Instructions
Customer Service Announcement for Gen 5 DD15 Customer Demo Units. To grow on continued success in the market place, we continue to innovate, test and field new products that deliver on Total Cost of Ownership. The test process allows us to field a limited number of Gen 5 DD15 Customer Demo Units (CDU) to further ensure we meet the stringent demands of our customers. There will be approximately twenty CDU vehicles delivered between April and July of 2020. These units may need to be serviced during their time in customer's hands. Initially, there will be limited service procedures available and parts information will not be available in PartsPro.
WP20-006
Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
WP20-007
Service Bulletin/Repair Instructions
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
WP20-005
Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
WI20-004
Service Bulletin/Repair Instructions
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.
SB32-033
Service Bulletin/Repair Instructions
Freightliner Service Bulletin for Front Axle Spacer Replacement. This service bulletin replaces the version dated 05/01/2016. This bulletin is updated to include the parts list. Some vehicles may exhibit a lean (right or left) due to weight difference on the front suspension. While this does not affect the operation of the vehicle, it may be visually unpleasing to many customers. To correct this condition, replace the existing front axle spacer on the low side of the vehicle with a thicker one.
SB00-038
Service Bulletin/Repair Instructions
Freightliner Service Bulletin for vibration troubleshooting - finding the cause. This version replaces the version dated 5/1/14 and adds New Cascadia.
SS1033638
Service Bulletin/Repair Instructions
SS 1033638 - Power Window Express Down Module Discontinued
SS1033219
Service Bulletin/Repair Instructions
Service Solution SS 1033219 Eaton Transmission Fault Code 25 Persi...
SS1032974
Service Bulletin/Repair Instructions
SS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display
TS1033014
Service Bulletin/Repair Instructions
Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines. Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.
FAB161
Service Bulletin/Repair Instructions
Freightliner Action Bulletin FAB161 Watson and Chalin Suspension
SB4934
Service Bulletin/Repair Instructions
DEF Tank Coolant Valve O-Ring Kit
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.