CXA_10_25_Conmet Oil Pan
Other
CX Advocate for ConMet Oil Pan Insert Additional Issues
Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
CXA_10_25_Conmet Oil Pan
CX Advocate for ConMet Oil Pan Insert Additional Issues
SS1023366-Detroit
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
CXA 9_24_MDEG Updates
CX Advocate for MDEG Updates
CXA 8_24_Conmet Oil Pan
CX Advocate for ConMet Oil Pan Insert Additional Failures
CXA 8_24_MDEG Updates
CX Advocate for MDEG Updates
CXA 7_24_Conmet Oil Pan
CX Advocate for ConMet Oil Pan Insert Additional Failures
CXA 7_24_MDEG Updates
CX Advocate for MDEG Updates
WI21-009
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
WP21-007
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
20TS-08REV
Revised Technical Service Letter for Fault Code SPN 2629 FMI 10 on GHG21 936.917 DD8 Dual Stage Turbo with MCM Software Version 14.
21OEM-06
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
ICI21-003
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately. This letter supersedes ICI20-022R.
WI21-005
Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
WI21-006
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI20-014R
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
WI21-004
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12 posters.
WP20-018R
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
WP20-018
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
20TS-08
Technical Service Letter for Fault Code SPN 2629 FMI 10 on GHG21 936.917 DD8 Dual Stage Turbo with MCM Software Version 14
17TS-05REV2
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
20CSA-15
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diesel server.
SS1034763
Service Solution for EconicSD A/C Retro-Fit Instructions. Customer complaint of water/condensation dripping inside vehicle from roof A/C while driving.
SS1034764
Service Solution for EconicSD Radio Mute with Reverse. If the customer wants to have the radio mute when reverse is selected with shifter pad. The Work Instructions and Harness drawing are attached.
SS1034765
Service Solution for EconicSD Marker Light on with Ignition off and Battery Switch on Retro-Fit. This Retro-fit allows the customer to verify the battery switch is turned off by looking at the cab marker light. When the ignition switch is off and the battery switch is on, the cab marker light will be on. This makes it easy for the customer to scan the parking lot to verify all battery disconnect switches are in the off position.
SS1034766
Service Solution for EconicSD Auto-Neutral Function Retro-Fit Instructions. Auto-Neutral function will allow the transmission to automatically shift to neutral when park brake is set and will allow the transmission to automatically shift back to drive when park brake is released.
SS1034767
Service Solution for EconicSD Battery Cut-Off Switch Retro-Fit. If customer wants to replace battery switch with lockable battery cut-off switch. Lockable in off position ONLY.
SS1034788
Service Solution for EconicSD RP170a Pin 29 Retro-Fit Instructions. The Body Builder requested a 12 volt signal at the X397 connector when the transmission is in neutral.
ICI20-022R
Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately.
ICI20-022
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂÃÂÃÂÃÂs location to perform a recall or field service campaign.
WI20-014
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
20CSA-10
Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLinkÃÂÃÂÃÂÃÂÃÂÃÂÃÂî 8.12 Standard and Professional is available to download from the Detroit Diesel server.
20OEM-05
OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
20TS-05
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
20CSA-09
Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete programming, and poor vehicle performance. Because of this, all DiagnosticLink 8.09 installed versions will be disabled as of Thursday, July 23, 2020.
20CSA-08
Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at no cost. All DTNA service shops are required to maintain the latest version of software on each of their stations.
20CSA-05
Customer Service Announcement saying that Service Pack (SP) 4 for DiagnosticLink 8.11 Standard and Professional is available for download from the Detroit Diesel server. Resolves an issue where fault codes may be introduced after reprogramming CPC5.
SS1032974
SS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.