L-21-01
Service Bulletin/Repair Instructions
Some 2016-2021 GEM vehicles built with Fast Chargers (3 kW or 6 kW) may experience a premature failure to the charger itself, if a short circuit occurs on the vehicle.
Vehicle report
2017 GEM e2
Service bulletins
27 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
L-21-01 Email
Service Bulletin/Repair Instructions
Email to dealers about L-21-01 Service Bulletin.
L-21-01 FAQ
Service Bulletin/Repair Instructions
FAQ regarding the L-21-01 Service Bulletin.
L-20-09-01
Service Bulletin/Repair Instructions
GEM has released this Team Tip to inform dealers that a BMC software update has been released which improves the reliability of the BMC.
DW 4.2
Service Bulletin/Repair Instructions
Digital Wrench version 4.2 is now available for download.
L-19-10-01
Service Bulletin/Repair Instructions
On 6/10/19 a running change was made on GEM vehicles equipped with doors, relocating the side mirrors to the door frame.
L-19-01
Service Bulletin/Repair Instructions
Some 2016-2018 GEM vehicles built with the 500W DC/DC converter have exhibited premature failure of the component, including some thermal-related damage. To address this concern, GEM is releasing this Service Bulletin for dealers to remove 500W converters on all affected units, and replace with a 300W converter.
L-18-04-01 R02
Service Bulletin/Repair Instructions
GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers that there is a Polaris BMC reflash available for vehicles equipped with AGM batteries to factor ambient temperature into the state of charge reading. This communication also shows how to calculate a customerâs estimated range based on ambient temperature for vehicles equipped with flooded batteries.
L-18-01 R02
Service Bulletin/Repair Instructions
GEM has determined that the Polaris BMC on 2016-2018 GEM vehicles is performing tasks during off-time that can potentially drain the constant 12v supply.
L-18-10-02
Service Bulletin/Repair Instructions
GEM has identified some 2016-2018 vehicles that have an improperly adjusted brake master cylinder push-rod. GEM is releasing this Team Tip to inform dealers that the service manual has been updated with the proper brake pedal adjustment procedure, which includes inspection criteria on how to confirm proper adjustment.
L-17-02
Service Bulletin/Repair Instructions
Polaris has found that a limited number of EPS-equipped vehicles were manufactured with bolts that have the incorrect thread pitch. These bolts mount the EPS module to its mounting bracket. These incorrect bolts damage the EPS unit as well as the bolts themselves. Any unit with incorrect bolts will require replacement of the bolts and the EPS unit. These bolts can be identified by their color; the correct bolts are an olive drab finish while the incorrect bolt is a yellow chromate finish.
L-18-04-01 R01
Service Bulletin/Repair Instructions
GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers of cold weather effects on battery range of GEM vehicles, and how to calculate a customerâs estimated range based on ambient temperature.
L-18-04-02
Service Bulletin/Repair Instructions
GEM has seen some vehicles display the incorrect state of charge when the factory-installed option cab heater is used. GEM is releasing this Team Tip to inform dealers that some vehicles may have left the factory with the heaterâs ground cable installed on the wrong terminal of the BMC. This will prevent the BMC from seeing the power used, and will be unable to account for the lost power in the state of charge.
L-17-04 R02
Service Bulletin/Repair Instructions
Some 2016-2018 GEM vehicles have exhibited premature motor controller failures due to water ingress. To address this concern, GEM is releasing this Service Bulletin for dealers to relocate the motor controller and install a thermoform cover to prevent further water intrusion.
L-18-01 R01
Service Bulletin/Repair Instructions
GEM has determined that the BMC on 2016-2018 GEM vehicles built before January 23, 2018 is performing tasks during off-time that can potentially drain the constant 12v supply.
L-18-01-B R01
Service Bulletin/Repair Instructions
GEM has determined that the BMC on 2016-2018 GEM vehicles built before January 23, 2018 is performing tasks during off-time that can potentially drain the constant 12v supply.
L-18-01-01
Service Bulletin/Repair Instructions
GEM has released this Team Tip to inform dealers that Digital Wrench now has a new Motor Controller Update procedure. There was a change made to the temp sensor on the GEM motors which requires a specific calibration of the motor controller to function properly, and accurately read the motorâs temperature. This new procedure will walk a dealer through the reflash process, to ensure that the motor controller receives the appropriate calibration.
L-17-03 R01
Service Bulletin/Repair Instructions
Some 2016 - 2018 GEM vehicles equipped with halogen headlights have exhibited failures of the headlight switch on the LH stalk assembly. To address this concern, dealers should update affected vehicles with LED headlights and LH switch as directed in the instructions of this bulletin.
L-17-04 R01
Service Bulletin/Repair Instructions
Some 2016-2018 GEM vehicles have exhibited premature motor controller failures due to water ingress. To address this concern, GEM is releasing this Service Bulletin for dealers to relocate the motor controller and install a thermoform cover to prevent further water intrusion.
L-17-10-01
Service Bulletin/Repair Instructions
Some GEM vehicles built before 3/10/2017 equipped with full doors have been experiencing water entering the cab. This team tip has been released to help dealers order the correct door seal kit for affected GEM vehicles. Door seal kits are an improved set-up to help keep water out of the cab. The striker kit has an adjustable door striker, allowing the door to be pulled in tighter for a better seal, if necessary.
L-17-10-02
Service Bulletin/Repair Instructions
Polaris has identified that some GEM vehicles were manufactured with improper steering wheel alignment. This team tip is to inform dealers of an updated procedure in the service manual to show an easier and alternative method to remove and align the steering wheel.
L-17-06-01
Service Bulletin/Repair Instructions
This team tip has been released to clearly define Polarisâ expectations when filing a warranty claim related to GEM shipping damage. In the event that damage occurs during the shipping process, it is critical to adhere to the claim steps outlined in this communication.
G-16-11-01
Service Bulletin/Repair Instructions
Polaris has released Team Tip G-16-10-01 to inform dealers that Polaris Mobile Digital Wrench (PMDW) version 3.28 or later requires dealers to enter a valid 10-digit Digital Wrench serial number to operate the app. The serial number requirement has been added to improve visibility to app downloads and usage.
SAF-16-01
Service Bulletin/Repair Instructions
A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.
G-15-12-01 R03
Service Bulletin/Repair Instructions
There is no doubt that for a Polaris customer the process of picking up a brand new vehicle is one of the most exciting times in the ownership experience. To ensure that all Polaris dealers are equipped to deliver a world-class experience that matches the high quality and excitement of the products, PCDX was developed to create a mobile streamlined dealership delivery experience. PCDX combines the setup, registration, and delivery process into one easy to use application.
G-15-12-01 R02
Service Bulletin/Repair Instructions
PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warnings, assembly and inspection, safety bulletins, test ride, customer information, customer walkaround and discussion, and customer acceptance. This application has been proven in dealerships to automate document retention, streamline vehicle setup, and provide a consistent, professional customer experience. Vehicles shipped after 11/1/2015 no longer include a paper PDI form with the vehicle setup material; instead dealers should complete the vehicle setup and PDI using the PCDX application, which can be located on the Dealer Website under Service and Warranty â PCDX.
G-15-12-01 R01
Service Bulletin/Repair Instructions
This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.