L-21-01
Service Bulletin/Repair Instructions
Some 2016-2021 GEM vehicles built with Fast Chargers (3 kW or 6 kW) may experience a premature failure to the charger itself, if a short circuit occurs on the vehicle.
Vehicle report
2019 GEM e6
Service bulletins
7 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
L-21-01 Email
Service Bulletin/Repair Instructions
Email to dealers about L-21-01 Service Bulletin.
L-21-01 FAQ
Service Bulletin/Repair Instructions
FAQ regarding the L-21-01 Service Bulletin.
L-20-09-01
Service Bulletin/Repair Instructions
GEM has released this Team Tip to inform dealers that a BMC software update has been released which improves the reliability of the BMC.
DW 4.2
Service Bulletin/Repair Instructions
Digital Wrench version 4.2 is now available for download.
L-18-04-01 R02
Service Bulletin/Repair Instructions
GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers that there is a Polaris BMC reflash available for vehicles equipped with AGM batteries to factor ambient temperature into the state of charge reading. This communication also shows how to calculate a customerâs estimated range based on ambient temperature for vehicles equipped with flooded batteries.
L-19-03-01
Service Bulletin/Repair Instructions
GEM Technical Service has received some reports of the MCU becoming inoperable after a MCU reflash attempt. GEM is releasing this Team Tip to inform dealers that the software in the EPS on vehicles built from 10/03/2018 to 02/14/2019 is attempting to communicate during the reflash procedure of the MCU. This could interrupt the process, and cause the MCU to become inoperable.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.