25-01-011H EM
Service Campaign
Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services (CCS) functions. This may be due to an occasional disconnection on Verizon’s communication network.
Vehicle report
2025 GENESIS GV60 EV
Service bulletins
6 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
25-01-018G TSB
Service Campaign
Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services (CCS) functions. This may be due to an occasional disconnection on Verizon’s communication network. Follow the procedures in this bulletin to verify Connected Car Data Communication Unit (DCU) network connection and if needed, reset the DCU in Dealer Mode to resolve the connection.
25-BE-003G DN
Service Bulletin/Repair Instructions
Genesis Motor America has noted that several vehicles were impacted by a telecommunications outage that occurred on Sunday, February 9th , resulting in the potential loss of connectivity or interruptions when attempting to use Connected Car Services functions. Voice Recognition, Sports Media, and Weather will not be available. Retailer stock and retailed vehicles are both affected. If a guest calls in and vehicle is experiencing issues related to Connected Car Services, please have them come into the retailer to assist with resetting the Connected Car Services Data Communication Unit (DCU) and utilize TSB 25-BE-003G posted on Genesis Tech Info.
25-BE-003G TSB
Service Bulletin/Repair Instructions
Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Service (CCS) functions. This may be due to an occasional disconnection on Verizon’s communication network. Follow the procedures in this bulletin to reset the Connected Car Data Communication Unit (DCU) in Dealer Mode to resolve the connection.
24-DS-003G
Service Bulletin/Repair Instructions
This bulletin provides information to inspect and replace the front or rear wheel bearing hub assemblies for all Genesis vehicles. This procedure is applicable when noise (whirring, roaring, grinding, rumbling, etc.) is present which gets louder when driving with more speed.
21-BD-001G
Service Bulletin/Repair Instructions
Genesis applies a Paint Protection Film (PPF) on new vehicles before delivery to dealerships. It provides a barrier between the paint and contaminants, such as rail dust, acid rain, and industrial fallout. In rare cases, the paint can become clouded under the PPF. These spots are the result of moisture trapped between the PPF and the paint.
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.