PIP5601C
Service Bulletin/Repair Instructions
This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.
Vehicle report
2002 GMC C SERIES
Service bulletins
86 bulletinsTechnical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
General Communication
Service Campaign
Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
24-NA-141
Service Bulletin/Repair Instructions
GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
16-NA-383
Service Bulletin/Repair Instructions
This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
18-NA-099
Service Bulletin/Repair Instructions
This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
10-08-45-001H
Service Bulletin/Repair Instructions
This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
22-NA-074
Service Bulletin/Repair Instructions
This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
02-08-42-001J
Service Bulletin/Repair Instructions
This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
PI1394B
Service Bulletin/Repair Instructions
This PI bulletin advises the technician on the proper way to install the pistons in an engine.
23-NA-219
Service Bulletin/Repair Instructions
This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
WB11-X-001A
Service Bulletin/Repair Instructions
The following information is provided to clearly explain Isuzuâs policy for control module (engine, transmission, antilock brake, instrument panel, body control, power interface, etc.) reprogramming. Control module calibrations are regularly updated for many reasons. These reasons may include, but are not limited to: model year change, software corrections, certification compliance, product improvement and specific application requirements. However, the mere existence of a newer control module calibration does not necessarily mean that warranty coverage exists or that the calibration must be installed. It is not our policy to update control modules, under warranty or after warranty, based solely on the availability of a newer calibration file. Below are our guidelines for reprogramming control modules.
17-NA-170
Service Bulletin/Repair Instructions
This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
23-NA-153
Service Bulletin/Repair Instructions
The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
18-NA-073
Service Bulletin/Repair Instructions
This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
19-NA-219
Service Bulletin/Repair Instructions
This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
04-00-89-015Z
Service Bulletin/Repair Instructions
This bulletin provides information on Warranty Administration â Required Operating Procedures - 8 Points (U.S. Only).
22-NA-009
Service Bulletin/Repair Instructions
This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
17-NA-073
Service Bulletin/Repair Instructions
This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
01-08-42-001O
Service Bulletin/Repair Instructions
This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
21-NA-124
Service Bulletin/Repair Instructions
This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
22-NA-205
Service Bulletin/Repair Instructions
This service bulletin provides information on Module Harvesting.
22-NA-195
Service Bulletin/Repair Instructions
This service bulletin provides information on Handling Requests for Modifications to Permanently Import/Export Vehicles Between the U.S. and Canada.
22-NA-181
Service Bulletin/Repair Instructions
This diagnostic tip advises the tech not to separate the flexplate from the torque convertor or damage my occur if the engine is started while diagnosing for noise from the engine or transmission.
20-NA-065
Service Bulletin/Repair Instructions
This bulletin provides information on tools available to find an intake vacuum leak or exhaust leak to correct a condition of MIL Illuminated with Multiple Fuel Trim and/or Oxygen Sensor Codes Set.
16NA383
Service Bulletin/Repair Instructions
This informational bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
PIC5953A
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.
15-NA-079
Service Bulletin/Repair Instructions
OnStar® Voice Fallback Number Update Some customers may have received a letter from OnStar® stating that "We recently tried to provide a software update to the OnStar® hardware in your vehicle. However, your system could not be updated remotely. As a result, some of your OnStar® system functions may not be working as expected." The customer is further instructed in this letter to "Please contact your dealer or any dealer near you as soon as possible to schedule an appointment for this no-cost software update. Your dealer will reprogram your OnStar® module with an update. This is for vehicles that have previously received the Canada upgrade as described in Service Bulletin #15-08-44-001F."
PIP5232B
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about gasoline powered cars, mid-size trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.
05-06-04-035E
Service Bulletin/Repair Instructions
This informational bulletin provides dealership personnel with information on flexible fuel vehicles (FFVs) and the usage of E85 fuel in GM vehicles.
PIT5399
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about connectivity concerns when connecting an Apple device via USB cord. Technician should insure the customer is using an original equipment manufacturer Apple USB cable.
PIC4310L
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
PIT5264C
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicles that are travelling from Canada to the United States. While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a "500 phone number" The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.
PIC3278F
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician the steps needed to diagnose and repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a "Phone Unavailable" audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A "Ready" or "OnStar ready" audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ?push to talk? button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.
PIC4310K
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
PIT5264B
Service Bulletin/Repair Instructions
Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
02-00-89-002N
Service Bulletin/Repair Instructions
This informational bulletin provides additional information to the technicians and how to submit a field product report.
PIT3099M
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about installing General Motors Accessory pats. Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.
PIC4310J
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
Recalls
Service Bulletin/Repair Instructions
Vehicle Recalls
PIT4864F
Service Bulletin/Repair Instructions
Information On Requests To Add OnStar Bluetooth Option.
99-08-51-007F
Service Bulletin/Repair Instructions
Refinishing Aluminum Wheels This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility Outside Company later in this bulletin.
IB-12-J-003-B
Service Bulletin/Repair Instructions
ISUZU: INFORMATION CONCERNING THE INSTALLATION OF THE FUEL INJECTOR PIPES INTO A LONG BLOCK ASSEMBLY. 1999 - 2002 ISUZU FSR/FTR/FVR, 1999 - 2009 CHEVROLET OR GMC T6500/T7500/T8500, 2000 - 2004 CHEVROLET OR GMC WT5500, 2000 - 2004 ISUZU FRR, 2003 - 2009 CHEVROLET OR GMC C6500/C7500/C8500, 2004 - 2009 ISUZU FTR/FVR/FXR, 2005 - 2007 ISUZU HTR/HVR/HXR, 2005 - 2010 CHEVROLET OR GMC W3500/W4500/W5500, 2005 - 2015 ISUZU NPR/NPRHD/NQR/NRR, AND 2013 - 2014 ISUZU NPR. *JS
PIC5953
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.
PI0281D
Service Bulletin/Repair Instructions
Underbody Component Corrosion The following information may be helpful when addressing underbody component corrosion with customers. Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the component is constructed of an aluminum alloy.
PIP5094
Service Bulletin/Repair Instructions
This Preliminary Information communication advises the technician that, when testing any circuit for open or resistance, it is imperative that all related terminal pin fit and tension be checked when the test steps require disconnection of the connector or component, prior to any component replacement. Always use the recommended terminal test tool during these tests.
11-00-89-005C
Service Bulletin/Repair Instructions
This warranty administration bulletin provides information on the Clarification of Use for Dealer Empowerment Labor Operations and Customer Enthusiasm
PIC3718E
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicles may have a no power or no connect concern. Technician will find that the OnStar led is red and Diagnostic Trouble Code U1500 is set. Technician will need to replace the Vehicle Communication Interface Module if the Station Identification number falls in the ranges 14,000,000 - 16,000,000 or 22,000,000 - 23,200,000.
PIT3173C
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician that fluid contamination may be directed to one of the following testing centers according to the type of fluid needing testing. Dealer should send the correct fluid to the proper testing center.
08-08-46-004A
Service Bulletin/Repair Instructions
This informational bulletin provides information regarding the aftermarket device interference with onstar diagnostic service.
08-08-44-015C
Service Bulletin/Repair Instructions
This informational bulletin provides information regarding the inappropriate warranty claims submitted for damaged radios and instrument panel clusters, provides exampls on whats an acceptable for warranty and whats not
12-03-10-002
Service Bulletin/Repair Instructions
This informational bulletin provides a description of the proper wheel installation and proper wheel torque techniques used to install wheels onto vehicles
06-00-89-026J
Service Bulletin/Repair Instructions
This warranty administration bulletin provides information regarding customer concerns not duplicated and which labor operations to claim when the concern cannot be duplicated. Also provides information on how to submit claims within the global warranty managment.
10-00-89-010B
Service Bulletin/Repair Instructions
This informational bulletin provides information and rules for GM keycode look up applicationa dn the key code security rules and regulations for Canada only.
12-00-89-002A
Service Bulletin/Repair Instructions
This informational bulletin provides information for requesting a new key code for customers with lost or stolen keys
10-00-89-017W
Service Bulletin/Repair Instructions
This informational bulletin provides a list of newly released PI and Bulletins in regards to recent released vehicles so that vehicles can be fixed right the first time in for service.
PIC4935D
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicles that during battery parasitic drain test, there may be some confusion as to what the normal power consumption reading should be from the OnStar system. Technician should understand the power cycles of the various OnStar systems. All Generation 6, 7, 8, and 9 systems are powered up continuously for 48 hours from ignition off. After 120 hours from ignition off, these systems then completely power off. The Onstar modules draw: * IGN ON - 240 to 400 Milliamp. * IGN OFF - 3 to 20 Milliamp for 48 hours or 120 hours on Gen 9 and vehicle communication platforms. * IGN OFF - 0.2 to 0.8 Milliamp after 48 hours or 120 hours on Gen 9 and vehicle communication platforms.
PIT3099J
Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about installing General Motors Accessory parts. Technician can check Service Information for some accessories. Technician can also contact Partech for assistance.
11-00-89-005B
Service Bulletin/Repair Instructions
This warranty administrational bulletin provides information on Clarification of Use - Dealer Empowerment Labor Operations and Customer Enthusiasm
SB-10-08-50-003B
Service Bulletin/Repair Instructions
GENERAL MOTORS: INFORMATION PROVIDED BY BULLETIN FOR ALL 2012 AND PRIOR GENERAL MOTOR TRUCKS AND PASSENGER VEHICLES REGARDING THE ADJUSTABLE COMFORT AND CUSTOM UPHOLSTERY OF THE DRIVER AND THE PASSENGER HEAD RESTRAINT. *PE
SB-06-02-32-013B
Service Bulletin/Repair Instructions
SAAB/HUMMER/GM: DIAGNOSTIC TIPS/RECOMMENDATIONS WHEN POWER STEERING PUMP REPLACEMENT IS NECESSARY. ANALYSIS OF RETURNED POWER STEERING (PS) PUMPS THAT HAD BEEN REPLACED FOR NOISE, NO POWER ASSIST, NO OR LOW PRESSURE AND LEAKING CONDITIONS HAS INDICATED A HIGH NUMBER OF NO TROUBLE FOUND RESULTS. ALL 1997-2010 VEHICLES AND LIGHT TRUCKS; 2010 AND PRIOR HUMMERS H2/H3 AND SAAB 9-7X VEHICLES. *PE
020601023
Service Bulletin/Repair Instructions
OIL LEAK AT OIL COOLER TO ENGINE BLOCK MATING SURFACE (REPLACE O-RINGS, APPLY SEALANT). *TT UPDATED *EH UPDATED 6/17/08. *NJ
050527001
Service Bulletin/Repair Instructions
INFORMATION ON AIR BRAKE PARK BRAKE CHAMBER VENT HOLES TO AVOID WATER INTRUSION. *TT
030232044
Service Bulletin/Repair Instructions
EFFECT OF STEERING BOX LIMITER ADJUSTMENT ON TURNING RADIUS AND POSSIBILITY OF POWER STEERING SYSTEM DAMAGE DUE TO IMPROPER ADJUSTMENT. VARIOUS 1990-2004 MODELS. *TT
020527001A
Service Bulletin/Repair Instructions
ANTILOCK BRAKE SYSTEM (ABS) INDICATOR ILLUMINATES WHEN POWER TAKEOFF (PTO) IS ENGAGED. *TT
020604052
Service Bulletin/Repair Instructions
ENGINE STALL, NO START, HARD START CONDITION. *TT
010601029A
Service Bulletin/Repair Instructions
SUBJECT REGARDING HIGHER THAN EXPECTED ENGINE OIL CONSUMPTION. *TT
020527001
Service Bulletin/Repair Instructions
TECHNICAL SERVICE INFORMATION ON ANTILOCK BRAKE SYSTEM (ABS) INDICATOR ILLUMINATES WHEN POWER TAKEOFF (PTO) IS ENGAGED. *TT
020420002
Service Bulletin/Repair Instructions
SUBJECT REGARDING REVISED WHEEL BEARING ADJUSTMENT PROCEDURE. *TT
020601002
Service Bulletin/Repair Instructions
INFORMATION ON VEHICLES EXHIBITING A RANDOM ENGINE TICKING NOISE. *TT
020451003
Service Bulletin/Repair Instructions
SUBJECT REGARDING REVISED DIAGNOSTIC TROUBLE CODE B2725. *TT
020601015
Service Bulletin/Repair Instructions
SUBJECT REGARDING LOW OIL PRESSURE AND NEW OIL LEVEL INDICATOR. NLM
020731002
Service Bulletin/Repair Instructions
CONCERNS WITH INTERMITTENT ENGINE NO CRANK, WHEN THE CLUTCH IS APPLIED.*TT
020859002
Service Bulletin/Repair Instructions
SOME CUSTOMERS MAY COMMENT ON A RATTLE TYPE NOISE COMING FROM THE CENTER OF THE DASH FOR CERTAIN PICKUP, UTILITY AND EXT MODELS. *TT
020137002
Service Bulletin/Repair Instructions
SUBJECT REGARDING SERVICE DIAGNOSIS/RECOMMENDATIONS FOR INOPERATIVE AIR CONDITIONING SYSTEMS. *TT
010139005A
Service Bulletin/Repair Instructions
SOME CUSTOMERS MAY COMMENT ON A RESONATING NOISE OR VIBRATION IN THE PASSENGER COMPARTMENT WITH A/C ON BETWEEN 2000 - 2400 RPM. *TT
020604005
Service Bulletin/Repair Instructions
SUBJECT REGARDING REVISED DIAGNOSTIC TROUBLE CODE P1221 SERVICE MANUAL INFORMATION. *TT
250102
Service Bulletin/Repair Instructions
SOME VEHICLES MAY COMMENT ON CONTINUED OIL CONSUMPTION WITH BLUE OR WHITISH SMOKE ON START UP. *TT
000601023A
Service Bulletin/Repair Instructions
INFORMATION USED WHEN DIAGNOSING NOISE CONDITIONS SUCH AS ENGINE RATTLE NOISE, SPARK KNOCK AT 2000 - 2500 RPM RANGE, UNDER A MODERATE TO HEAVY LOAD WITH A WARMED UP ENGINE. *TT
000604003A
Service Bulletin/Repair Instructions
SOME CUSTOMERS MAY COMMENT ON ROUGH IDLE AFTER START UP, ESPECIALLY AFTER SETTING OVERNIGHT. *TT
010601028
Service Bulletin/Repair Instructions
SOME VEHICLES MAY EXHIBIT AN ENGINE KNOCK NOISE ON COLD START. *TT
010601029
Service Bulletin/Repair Instructions
SOME CUSTOMERS MAY COMMENT ON HIGHER THAN EXPECTED ENGINE OIL CONSUMPTION. *TT
010866005A
Service Bulletin/Repair Instructions
SUBJECT REGARDING THE AVAILABILITY OF PICKUP BOX REINFORCEMENT KITS FOR TOOLBOX/REAR WINDOW BARRIER/LADDER RACK APPLICATIONS. *SLC
010866014
Service Bulletin/Repair Instructions
PICKUP BOX SHEET METAL FRACTURES/DAMAGE WHEN USING AFTERMARKET ACCESSORIES SUCH AS TOOL BOXES, WINDOW BARRIER AND LADDER RACKS. *TT
010139005
Service Bulletin/Repair Instructions
INFORMATION REGARDING NOISE OR VIBRATION IN PASSENGER COMPARTMENT WITH A/C ON BETWEEN 2000-2400 RPM. *YH
010420005
Service Bulletin/Repair Instructions
INFORMATION REGARDING CORRECT VEHICLE APPLICATION FOR EATON. 1990-2002 CHEVROLET AND GMC C-SERIES CONVENTIONAL AND T-SERIES TILT CAB MEDIUM DUTY MODELS. *YH
010601022
Service Bulletin/Repair Instructions
SUBJECT ON INFORMATION ON ENGINE KNOCK ON COLD START FOR PICKUP AND UTILITY MODELS. *ET
Reading this report
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.