Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
25-004
Service Bulletin/Repair Instructions
We have found that when a customer reclines the customer’s recliner may tip forward unexpectedly, this can result in the customer potentially falling out of the recliner. The fix for this is to ensure the recliners are secured at both the front and rear prior to July 2025 the recliners were only secured at the front.
24-003
Service Bulletin/Repair Instructions
7-Way Strain Relief Relocation. Current strain relief needs relocated to provide additional securement to the 7-way cord.
24-002
Service Bulletin/Repair Instructions
Broken Interior Step treads. Steps may break at the riser due to the amount of overhang.