Vehicle report
Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.
PAB1097
GENUINE MOTOR PARTS AND MOTOR ACCESSORIES BULLETIN PAB1097 INTERNATIONAL FITMENT: THE BOOM! BOX GTS SOFTWARE UPDATE. PURPOSE: To notify International dealers that International GTS radios are now available to be ordered and installed in 2014-2018 Touring, CVO Touring and Trike models previously equipped with 6.5 GT radios as retrofittable with additional parts and software as noted. Markets Affected: Only international markets are affected.
M1510
SERVICE BULLETIN M1510: MILWAUKEE-EIGHT ENGINE - NEW OIL FILTER. REVISION. PURPOSE: To inform dealers of an improved oil filter for the Milwaukee-Eight® (MKE-8) engine. The new oil filter uses the same synthetic 5-micron media as the current filter, however, the new oil filter effective media surface area was increased by 25%. The increased media supports the higher oil flow rate of MKE-8 engines. Fitment, clearance and performance testing has only been performed on MKE-8 vehicles. All Twin Cam vehicles continue to use the current oil filter.
M1492
SERVICE BULLETIN M1492: 2017 - 2019 TOURING - MILWAUKEE EIGHT - INNER PRIMARY VENT. Purpose: Revision. Harley-Davidson has learned that a small percentage of dealers and customers are finding low transmission oil levels and high primary oil levels during normal maintenance intervals. This could indicate that oil is transferring from the transmission case to the primary housing through the transmission mainshaft. A inner primary vent service kit (Part No. 26500027) is now available to address this issue. The kit allows the primary to breath and prevents excessive pressure. All markets are affected.
1HDM5V2A05
TECH ARTICLE TA0023: TA0023: Crankshaft Rod Bearing. Purpose: Technicians have been falsely identifying connecting rod bearings as failed due to a perception of resistance as the rods are rotated. The clearance of the Twin Cam and Milwaukee-Eight® crank pin bearings are maintained to a very tight range. This optimizes performance and maintains low mechanical noise in operation. The connecting rod bore can also distort slightly in operation due to stress relaxation. As a result, bearing clearance decreases due to the contact zone broadening and the load being distributed over more rollers. The combination of a bore being slightly out of round and reduced bearing clearance can result in varying degrees of resistance through the range of motion. Axial clearance is also tightly controlled for proper alignment. For these reasons, zones of resistance can be found when the connecting rods are rotated by hand through their range of motion. Resistance during rod motion, by itself, is not an indication of a performance or durability concern.
1HDT2E2N05
SERVICE BULLETIN M1463: MILWAUKEE-EIGHT - ROCKER COVER GASKET INVENTORY PURGE AND REPLACE. Purpose: To inform dealers that previous rocker cover gasket design on Milwaukee-Eight? are prone to varying degrees of oil leaks. These leaks may occur on certain vehicles with different combinations of painted, polished and chrome parts. Purge inventory of old gaskets and replace with new gasket which has enhanced sealing features.
1HD-E4C2Y-12
TECH TIP TT462: TEAR-AWAY CABLE STRAP. Issue Description: Damage has occurred on some hand grips or brake levers when using side cutters to cut the cable strap that holds the keys in place. Reason for Tech Tip - The assembly plants are trying a new tear-away cable strap.
1HD-X3H4B-12
SERVICE BULLETIN M1450: MILWAUKEE-EIGHT EQUIPPED VEHICLES - LOSS OF POWER OR HIGH ENGINE BRAKING. Purpose: 2017 and 2018 model motorcycles equipped with a Milwaukee-Eight engine can experience a condition known as sumping during extended periods at high rpm or under heavy engine load. This bulletin provides the diagnostic procedure for determining if sumping is occurring.
1HDC7K6W11
Phone Campaign - Updated, Request for dealers to inspect Touring rear disc mounting screws to investigate if potential under-torque condition issue is present.
1HDW5U6F11
TECH TIP TT461: MILWAUKEE-EIGHT - DIAGNOSTICS FOR OIL CONSUMPTION [Milwaukee-Eight Engines]. To explain oil consumption and diagnose whether excessive oil consumption is occurring to address issue of customer complaining of oil usage also referred to as oil consumption. Customers may not realize that all engines have some normal rate of oil consumption.
1HDG4C4U11
SERVICE BULLETIN M1450: MILWAUKEE-EIGHT WITH STAGE KITS - LOSS OF POWER OR HIGH ENGINE BRAKING. Revision. Purpose: 2017 and 2018 model motorcycles equipped with a Milwaukee-Eight? engine and a Stage III or Stage IV kit can experience a condition known as sumping during extended periods in low gear, at high rpm or under heavy engine load. This bulletin provides the diagnostic procedure for determining if sumping is occurring.
1HDB6S5W11
TECH ARTICLE TTA0016: 2014 and Later Touring Steering Head Bearing Adjustment. Revised. Issue: Steering head bearings on 2014 and later Touring, CVO Touring and Police Touring motorcycles which may not have been adjusted correctly using the service manual procedure at dealerships. Resolution: NOTE - Never make adjustments by feel. Always follow the process in the appropriate service manual. When submitting warranty claim information for steer head bearing adjustment, Harley-Davidson requires the following data: 1) What was the original steering head bearing swing back result found on the vehicle? (see service manual), 2) What was the swing back result after the steering head bearing adjustment was performed? (see service manual).
1HDD4N4Q11
SERVICE BULLETIN M1454: 2018 TOURING AND SOFTAIL PLATFORMS - SCREAMIN' EAGLE STAGE II AND ADJUSTABLE PUSHROD INSTALLATION. Purpose: Dealers must order four washers (Part Number 6762D) separately when installing the kits listed on 2018 Milwaukee-Eight ®. The washers will be added to the kits on a later date. Required Dealer Action: Update the affected kits with washer stated when installing them on motorcycles. Refer to SIP (Service information portal) for the updated I-Sheets for the kits.
1HDS3A5B11
TECH TIP CRUISE CONTROL AND PTT BUTTON CONFIGURATION USING DIGITAL TECHNICIAN II. Issue: Some CB (Citizens band) radio equipped Touring model customers have expressed concern about manipulating the PTT (Push to talk) button on the right hand control, while operating the throttle control. Symptom: Rider's comfort. Resolution: To address this concern, a new feature is included in DIGITAL TECHNICIAN II (PART NUMBER: HD-48650) software version 11.0 that allows the configuration of the PTT and cruise control buttons to be interchanged. This will allow CB radio customers the option to move PTT function to the LHCM (Left hand control module) and the cruise control function to the RHCM (Right hand control module). If a customer requests this change in configuration, the kit in Table 1 must be installed. These buttons are gray to visually differentiate them from the OE (Original equipment) buttons.
1HDV7W6E11
TECH ARTICLE TA0022: Transmission to Primary Oil Transfer. During service intervals, customers or dealers may find oil level in the primary above the clutch cover opening. This also is accompanied by low transmission oil level. 2014 - 2016 Vehicles:For Twin-Cam models, replace the oil seal (Part No. 12068) and sprocket shaft spacer (Part No. 24009-06). 2017 and Later Vehicles: Check the primary and transmission oil levels and adjust the oil volumes as needed. Verify oil levels again in 1,600 km (1,000 mi).
1HDG3S9W10
SERVICE BULLETIN M1442: BOOM! BOX INFOTAINMENT SYSTEM GENERAL INFORMATION AND SOFTWARE RELEASE 1.21.X DESCRIPTION. This bulletin helps the dealer locate needed information to update and service Boom! Box Audio Infotainment systems. It also lists software revisions and the fixes addressed in each revision.
1HDG2Z2L10
Phone Campaign - Request for dealers to inspect Touring rear disc mounting screws to investigate if potential under-torque condition issue is present.
1HD-F5K3A-09
TECH ARTICLE TA0020: Oil Tinted Orange or Pink. Description: Some vehicles arriving from the factory have an orange or pink tint to the oil. Reason: Vehicles are selected at the plant at random times to perform an audit inspection. During these audit inspections, a fluorescent dye is added to the oil which can be orange or pink. This dye is used to check for leaks, seeps, and weeps after the vehicle is put through a test ride. This dye is oil soluble and does not effect the performance of the oil or the vehicle. The dye may be found in any oil cavity on the vehicle. Action: No action is required if there is dye identified in the oil.
1HD-L5Y9J-09
TECH ARTICLE TA0021: Front Wheel Skid Spacer for 2018 Touring. Description: A spacer was added to the shipping skid for the front tire of 2018 Touring, CVO Touring and Touring Police vehicles. The spacer is used to chock the tire in the skid correctly. This avoids shipping strap contact and possible damage to the front fender. The spacer can remain attached to the front tire. This may damage the front fender as the motorcycle is removed from the skid. Action: When removing the motorcycle from the skid, verify that the spacer separates from the front tire. If spacer remains attached, remove spacer before it contacts the front fender.
1HDJ7M8A10
TECH ARTICLE TA0021: Front Wheel Skid Spacer for 2018 Touring. Front fender damage caused by shipping spacer. The spacer is used to chock the tire in the skid correctly. This avoids shipping strap contact and possible damage to the front fender. If spacer remains attached, remove spacer before it contacts the front fender.
1HD-R7V8M-09
PARTS & ACCESSORIES BULLETIN PAB1067: SCREAMIN? EAGLE SMART TUNE PRO RELEASED FOR SHIPMENT. Purpose is to notify dealers that the Smart Tune PRO ? Automatic Tuning Module is 50-state U.S. EPA approved and released for shipment.
1HD-Q4H7G-02
Service Bulletin M1430B: BOOM! BOX INFOTAINMENT SYSTEM GENERAL INFORMATION AND SOFTWARE RELEASE 1.20.X DESCRIPTION informs the dealer network that Boom! software version 1.20.3 released December 19, 2016 and is now available to download. This also provides notice that revision 1.20.2 was found to be corrupt. Do not install version 1.20.2 and delete any stored copies.
Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.