Vehicle report

2015 HONDA CROSSTOUR

Service bulletins

32 bulletins

Technical service bulletins are instructions a manufacturer sent its dealers about a known fault. They are not recalls and the work is usually not free, but they are the clearest signal of a problem the manufacturer already knows about.

A07-030

Service Bulletin/Repair Instructions

Service Bulletin - There are several A/C leak detection tools available. -Refrigerant Gas Leak Detector -Ultrasonic Leak Detector -Leak Dye

A20-016

Service Bulletin/Repair Instructions

Service Bulletin - This bulletin is a notification of a class action settlement relating to airbag inflators. American Honda is offering a Customer Support Program (Warranty Extension) to cover any manufacturing defects in the replacement front passenger's airbag inflator only.

19-003-1

Service Bulletin/Repair Instructions

Warranty Extension: Customer Support Program For Front Passenger's Airbag Inflator for 2010-12 Accord and Other Listed Years and Models (Expires September 30, 2028)

DORE5C4S09

Service Bulletin/Repair Instructions

This SKU is a Front Upper Ball Joint. The customer communication requested return of unsold inventory to inspect for the outer diameter of the ball joint housing being too small. The outer diameter being too small would prevent the part from being installed, and would therefore have no impact on the end user besides time to complete installation.

APaS07082019905

Service Bulletin/Repair Instructions

Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2014-2015 Crosstours with a customer complaint of paint peel (NH603P White Diamond Pearl). To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

APaS06192019903

Service Bulletin/Repair Instructions

Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2014-2015 Crosstours with a customer complaint of paint peel (NH603P White Diamond Pearl). To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

AER19050A

Service Bulletin/Repair Instructions

Engineering Request for Investigation - American Honda Motor Co., Inc. (AHM) is investigating certain 2014-2015 Crosstours with a customer complaint of paint peel (NH603P White Diamond Pearl). To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

APaS05242019905

Service Bulletin/Repair Instructions

Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2014-2015 Crosstours with a customer complaint of paint peel (NH603P White Diamond Pearl). To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

A19050B

Service Bulletin/Repair Instructions

ServiceNews Article - When removing and installing a cable reel, you need to keep both the cable reel and the steering angle sensor in position. If you don't , the VSA indicator may come on along with one or more VSA DTCs. And when you run the Neutral Memorization Procedure in the i-HDS, it won't complete.

A19-002

Service Bulletin/Repair Instructions

Service bulletin - This bulletin is a notification of a class action settlement relating to airbag inflators. American Honda is offering a Customer Support Program (Warranty Extension) to cover any manufacturing defects in the replacement front passenger's airbag inflator only.

A18070B

Service Bulletin/Repair Instructions

Servicenews article - If the On Demand Multi-Use Display? (ODMD) isn't responding to touch or is freezing up, the reason could be there's debris lodged in the gap between the touch screen and the bezel. Lodged debris contacting the screen can cause a false input, resulting in this issue. And since that gap widens and narrows with cabin temperature, this issue can be intermittent, especially in cold weather.

A17-041

Service Bulletin/Repair Instructions

Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission was not damaged by this judder.

A17-042

Service Bulletin/Repair Instructions

Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission was not damaged by this judder.

AVE02142018901

Service Bulletin/Repair Instructions

Dealer message - Every Service Bulletin requires you to take an HDS snap shot and use the job aid or Tech2Tech to confirm the judder/shudder is coming from the torque converter.

ATS180203

Service Bulletin/Repair Instructions

Tech line summary article - If the On Demand Multi-Use Display? (ODMD) isn?t responding to touch or is freezing up, the reason could be there?s debris lodged in the gap between the touch screen and the bezel. Lodged debris contacting the screen can cause a false input, resulting in this issue. And since that gap widens and narrows with cabin temperature, this issue can be

A16-002

Service Bulletin/Repair Instructions

Service bulletin - The starter grinds or spins at startup. The clearance between the starter motor gear and the torque converter ring gear is not optimal.

A15060D

Service Bulletin/Repair Instructions

Service news article - To prevent damage during shipping, leather-wrapped steering wheels come with a protective plastic covering. The easiest way to remove it during PDI is to grab the covering with both hands near the top of the steering wheel and pull it toward you, like you see here. The covering comes right off.

A16-062

Service Bulletin/Repair Instructions

Service bulletin - This bulletin is replaced by 17-041, 2013?15 Crosstour V6: Judder from the Torque Converter Lock-Up Clutch

A16-012

Service Bulletin/Repair Instructions

SERVICE BULLETIN - AT COLD START-UP, THE ENGINE RATTLES LOUDLY FOR ABOUT 2 SECONDS. THIS MAY BE INTERMITTENT AND OCCURS WHEN THE OUTSIDE TEMPERATURE IS BELOW 40° F. THE VARIABLE VALVE TIMING CONTROL (VTC) ACTUATOR IS DEFECTIVE.

A16110B

Service Bulletin/Repair Instructions

SERVICE NEWS ARTICLE - SOMETHING TO KEEP IN MIND: AFTERMARKET RADAR DETECTORS MAY INTERFERE WITH THE GPS ANTENNA MOUNTED BEHIND THE INSTRUMENT PANEL. A COMMON ISSUE THAT’S BEEN REPORTED FROM THIS INTERFERENCE IS THE VEHICLE POSITION (VP) ICON ISN’T IN THE RIGHT SPOT ON THE NAVIGATION SCREEN.

A16060H

Service Bulletin/Repair Instructions

SERVICE NEWS ARTICLE - WHILE DRIVING UNDER STEADY CRUISE (BETWEEN 30 AND 65 MPH) OR LIGHT ACCELERATION, DOES THE ENGINE INTERMITTENTLY RATTLE OR RUNS ROUGH WITH THE MIL BLINKING? SINCE THESE DRIVING CONDITIONS ARE LIKELY TO ACTIVATE VCM OPERATION, THE PROBABLE REASON FOR THESE SYMPTOMS IS STICKING VCM ROCKER ARMS.

DEN-K3Q5J-06

Service Bulletin/Repair Instructions

THIS COMMUNICATION IS INFORMING HONDA OF A DELAMINATION ISSUES WITHIN AN I.C. PRODUCED BY NXP AND ASSEMBLED INTO AIRBAG SENSOR SUPPLIED BY DENSO INTERNATIONAL AMERICA, INC. THIS DELAMINATION ISSUE MANIFESTS ITSELF AS AN OPEN CIRCUIT WITHIN THE SENSOR, CAUSING A DTC TO BE SET ON THE VEHICLE ALONG WITH A DECLARING “AIRBAG” LIGHT.

A16012

Service Bulletin/Repair Instructions

Engine Rattles at Cold Start-Up

ATS150301

Service Bulletin/Repair Instructions

TECHLINE SUMMARY ARTICLE - EDITOR’S NOTE: THIS ARTICLE REPLACES THE ONE POSTED IN SEPTEMBER 2015 TO EXTEND THAT ARTICLE’S SHELF LIFE. THE ISSUES COVERED ARE STILL BEING ADDRESSED. DO YOU HAVE A VEHICLE THAT MAKES AN ENGINE RATTLE FOR 1 TO 2 SECONDS WHEN STARTED AFTER A COLD OVERNIGHT SOAK BELOW 32° F? THIS RATTLE IS MOST LIKELY RELATED TO THE VTC ACTUATOR.

A15110E

Service Bulletin/Repair Instructions

SERVICE NEWS ARTICLE - DOES THE ENGINE RATTLE AT COLD STARTUP FOR 1 TO 2 SECONDS WHEN IT’S COLD OUTSIDE? CHANCES ARE THE VTC ACTUATOR IS THE CULPRIT. KEEP IN MIND SIMPLY REPLACING THE VTC ACTUATOR USING CURRENT PARTS STOCK WON’T FIX THIS RATTLE IF IT’S ONLY HEARD UNDER THESE CONDITIONS.

AER15070C

Service Bulletin/Repair Instructions

ENGINEERING REQUEST - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2013-2015 ACCORD V6S & CROSSTOUR V6S WITH A CUSTOMER COMPLAINT OF ENGINE NOT STARTING OR GRINDING NOISE AT ENGINE START. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC PARTS FROM THE VEHICLE IN CERTAIN CONDITION PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.

DLR MSG - RFP -

Service Bulletin/Repair Instructions

DEALER MESSAGE - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2013-2015 ACCORD V6S & CROSSTOUR V6S WITH A CUSTOMER COMPLAINT OF ENGINE NOT STARTING OR GRINDING NOISE AT ENGINE START. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC PARTS FROM THE VEHICLE IN CERTAIN CONDITION PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.

DLR MSG - RFV -

Service Bulletin/Repair Instructions

DEALER MESSAGE - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2013-2015 ACCORDS & CROSSTOURS WITH THE CUSTOMER REPORTING A NO START OR GRINDING NOISE WHEN TRYING TO START. TO FULLY UNDERSTAND THE CAUSE OF THIS OCCURRENCE, AHM WOULD LIKE TO INSPECT THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND.

A15-023

Service Bulletin/Repair Instructions

A RUBBING OR GROANING IS HEARD FROM THE DRIVER’S FRONT AIRBAG MODULE WHILE TURNING THE STEERING WHEEL.

Service Bulletin

Service Bulletin/Repair Instructions

Service bulletin - An error during manufacture of tubing attached to the side curtain airbag inflator may result in the improper deployment of a side curtain airbag in a crash, increasing the risk of occupant injury.

2015 Crosstour S

Service Bulletin/Repair Instructions

2015 Crosstour Side Curtain Airbag Failure Safety Recall Q&A

DLR MSG - Stop S

Service Bulletin/Repair Instructions

Dealer message - On December 11, 2014, American Honda notified NHTSA of a Stop Sale order and Safety Recall for 1,252 model year 2015 Crosstour vehicles. Any new or used vehicles in dealer stock must be repaired per S/B 14-079, Safety Recall: Driver?s (Left)Side Curtain Airbag May Not Inflate Properly, 14-080, Safety Recall: Passenger?s (Right)Side Curtain Airbag May Not Inflate Properly, or 14-081, Safety Recall: Both Driver?s and Passenger?s Side Curtain Airbag May Not Inflate Properly (as appropriate according to VIN status inquiry status) prior to sale.

Reading this report

Complaint counts are reports filed with NHTSA, not failure rates. A common model collects more of them than a rare one that breaks more often.